four seasons hawaii sales marketing toolkit
DESCRIPTION
Four Seasons Resorts Hawaii embody the essence of Hawaiian culture, since the Four Seasons brand fits perfectly with the spirit of aloha and ohana (family). Both cultures focus on hospitality, a warm, welcoming environment, and experiences that create memories for years to come. With the highest guest-to-staff ratio in Hawaii and Four Seasons hallmark hiring and training practices, the four resorts offer the greatest level of service in Hawaii. Each resort presents quality furnishings and beautifully landscaped surroundings, while adopting cultural elements throughout the property.TRANSCRIPT
Page 2 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Four Seasons Resort Hawaii Brand
WhyFourSeasonsResortsHawaii? Page3
ComplimentaryGuestAmenities Page4
Our Collection
OurCollectionintroduction Page6
FourSeasonsResortHualalaiatHistoricKa‘upulehu Page7
FourSeasonsResortLana‘iatManeleBay Page10
FourSeasonsResortLana‘i,TheLodgeatKoele Page13
FourSeasonsResortMauiatWailea Page16
Resorts at a Glance
Accommodations Page19
DiningandLounges Page20
Spa Page21
Golf Page22
FitnessFacilities Page23
FamilyTravel Page24
Insider Tips
DidYouKnow...Hualalai at Historic Ka‘upulehu Page25
ConciergeRecommendsHualalai at Historic Ka‘upulehuPage26
Didyouknow...Lana‘i at Manele Bay Page27
ConciergeRecommendsLana‘i at Manele Bay Page28
Insider Tips continued
Didyouknow...Lana‘i, The Lodge at Koele Page29
ConciergeRecommendsLana‘i, The Lodge at Koele Page30
Didyouknow...Maui at Wailea Page31
ConciergeRecommendsMaui at Wailea Page32
Resorts Maps
HualalaiatHistoricKa‘upulehu Page33
Lana‘iatManeleBay Page35
Lana‘i,TheLodgeatKoele Page37
MauiatWailea Page39
Co-marketing Opportunities
Co-marketingOpportunitiesintroduction Page41
SpecialOffers Page42
Photographs/VideosHualalai at Historic Ka‘upulehu Page43
Photographs/VideosLana‘i at Manele Bay Page44
Photographs/VideosLana‘i, The Lodge at Koele Page45
Photographs/VideosMaui at Wailea Page46
e-Brochures Page47
Contact Information
Reservations/Concierge Page48
Sales Page49
FourSeasonsResortsHawaii
Sales and Marketing Toolkit
Page 3 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Four Seasons Resorts Hawaii BrandFourSeasonsResortsHawaiiembodytheessenceofHawaiianculture,sincetheFourSeasonsbrand
fitsperfectlywiththespiritofalohaandohana(family).Bothculturesfocusonhospitality,awarm,
welcomingenvironment,andexperiencesthatcreatememoriesforyearstocome.Withthehighest
guest-to-staffratioinHawaiiandFourSeasonshallmarkhiringandtrainingpractices,thefourresorts
offerthegreatestlevelofserviceinHawaii.Eachresortpresentsqualityfurnishingsandbeautifully
landscapedsurroundings,whileadoptingculturalelementsthroughouttheproperty.
Page 4 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Incomparable Values and Complimentary Guest AmenitiesWhyshouldyouchooseFourSeasonsResortsHawaii?Withover30complimentaryamenitiesoffered
toourguestsdaily,wedon’tchargeyouforthingsyou’dpayforelsewhere.Someofthecomplimentary
highlightsatourFourSeasonsresortsare:
GUEST SERVICES
• No resort fee
• Traditionalleigreetingandchilledoshiboritowelsonarrival
• Welcomebeverageandtropicalfruit(KonaandMaui)
• KidsForAllSeasonsprogram–yearround–9:00am-5:00pmdailyforchildrenages5-12years
• Useofchildren’stoys,games,DVDsandbooks
• Useofcribs,strollers,highchairs,playpens
• Toddler-proofguestroomswithsafetyattachments
• AlohaSuite–earlyarrivalandlatedeparturefacility(Maui)
• Complimentarydiningforchildrenfourandunderatselectrestaurants
In RooM
• Enhancedcoffeeandteaservice
• Bedside iHomemusicsystemwithiPodplayerandcharger
• DVDplayeranduseofDVDsandmusicCDs
• Ionichairdryer
• Plushterryrobesforadultsandchildren
• Lightweight,100%cottonyukata-stylerobes(Kona)
• Twobottlesofwaterandicedeliverydaily
• Twice-dailyhousekeepingservice
• IronwithironingboardandWoolite
• Personalin-roomsafe
• L’Occitanebathamenities
• Digitalphotodisplayon42”plasmaTV(Maui)
FOURSEASOnSRESORTSHAWAIIBRAnD
Page 5 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Incomparable Values and Complimentary Guest Amenities
RecReaTion
• Useofpoolcabanas,hoodedchaiselonguesatpoolandbeach
• Useoffitnesscenterandlockerrooms,includingsteamroom
• Dailyfitnessclasses,includingyogaandwateraerobics(Lana‘iandMaui)
• Gamesroom,includingpooltable,shuffleboard,foosballandvideogames
• Useofsnorkelequipment
• Guidedsnorkeltoursandwatersportsdemonstrations(Kona)
• Introductoryscubaclinicandoutriggercanoeexcursion(Maui)
• Marinelifetalks,activities,andeaglerayfeedings(Kona)
• Useoftenniscourts(Lana‘iandMaui)
• Sandvolleyballcourt(Kona)
• Golfputtinggreen(Lana‘i)andcroquetlawn(Lana‘iandMaui)
• CulturalCenterofferinghulaandukulelelessons,andcraftmaking(Kona)
• GuidedtoursoftheResortgardens(Lana‘i)
• WeeklyarttourandselfguidediPodtour(Lana‘iandMaui)
oTHeR
• Icewater,chilledtowels,Evianspritzandfoodamenityservedthreetimesadayatpoolandbeach
• Sunscreenandsunglasscleaningatpool
• Exerciseattireonloanatthespa
• Overnightshoeandsandalshine
• Honeymoon,anniversary,birthdayandchildren’samenities
• Self-servicewasheranddryer(Kona)
Download Incomparable Values and Complimentary Guest Amenities PDF
FOURSEaSOnSRESORtSHaWaIIBRanD
Page 6 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
H A W A I I
K A U A ‘ I
MA U I M
O
LOKA‘I
O
AH
U
Situatedonthreeofthesunniestcoastlines,aswellasupcountry,FourSeasonsResortsHawaiioffer
idyllicbeachlocationsandauniqueinlandretreattoenjoythesunny,warmHawaiianweather.While
experienceandserviceisalwaysafocus,thelonglistofcomplimentaryamenitiesofferedatFourSeasons
ResortsHawaiiprovideourguestswithextraordinaryvalue.
OURCOLLECTIOn
FourSeasonsResortHualalaiatHistoricKa‘upulehu
FourSeasonsResortLana‘iatManeleBay
FourSeasonsResortLana‘i,TheLodgeatKoele
FourSeasonsResortMauiatWailea
Page 7 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
A natural tropical paradise,
gloriously revitalised
OURCOLLECTIOnFour Seasons Resort Hualalai at Historic Ka‘upulehu
Page 8 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
OURCOLLECTIOnFour Seasons Resort Hualalai at Historic Ka‘upulehu
Page 9 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
72-100Ka‘upulehuDrive
Kailua-Kona,Hawaii96740,U.S.A.
MailingAddress:P.O.Box1269
Kailua-Kona,Hawaii96745,U.S.A.
Telephone:1(808)325-8000
GuestFax:1(808)325-8200
www.fourseasons.com/hualalai
✈ KonaInternational(KOA):10min.
Reservations
ContacttheResortat:
Toll-freeinCanada/U.S.A.:
(1888)340-5662
Fax:1(808)325-8053
Four Seasons Resort Hualalai at Historic Ka‘upulehuAparadisewithinreachbutamillionmilesfromreality.Aplacewherethephrase“timestandsstill”
wasborn.Anexperiencewheresophisticatedindulgenceandnaturalsettingswelcomeyou.Youare
ohana–family–beforeyouevenarrive.Energysurgesfromboundlessactivitiesonsite,yettranquil
solitudecanbefoundincountlesssecretescapes.Asbrilliantoceanviewsandink-blacklavarockfade
intoglowingorangesunsets,alavishcanopyofstarscallsyoutolookupandask“whereelsecanI
experiencelifelongmemorieslikethese?”Thegenerosityofthealohaspiritcaressesyoulikeawarm
breezeandbeckonsyourreturn–beforeyouevenleave.
OURCOLLECTIOn
Page 10 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Explore an ocean-side paradise
on this untouched island playground
OURCOLLECTIOnFour Seasons Resort Lana‘i at Manele Bay
Page 11 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
OURCOLLECTIOnFour Seasons Resort Lana‘i at Manele Bay
Page 12 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
OneManeleBayRoad
P.O.Box631380
Lana‘iCity,Lana‘i,Hawaii96763,U.S.A.
Telephone:1(808)565-2000
GuestFax:1(808)565-2483
www.fourseasons.com/manelebay
✈ Lana‘iCity(LnY):25min.
Reservations
ContacttheResortdirectlyat:
Toll-freeinCanada/U.S.A.:
(1800)321-4666
Four Seasons Resort Lana‘i at Manele BayAnunspoiledparadiseofspectacularseacoastandenchantinghighlandforest,theHawaiianislandofLana‘i
providesasenseofprivacyandspacethatisrareintoday’sworld.EmbracedbywarmFourSeasons
serviceandthewelcomingalohaspiritoftheislands,FourSeasonsResortLana‘iatManeleBay,setabove
acrescentbeachandaprotectedmarinepreserve,offerstranquilrelaxationcomplementedbyawealth
ofrecreationalpursuits.An“island-hop”experienceofmountainandsea(maukatomakai)offersan
idyllicretreatfromtheeverydaythatbeckonsadventure,romanceandrelaxation.Exploringthisuntouched
islandplayground,whereaturquoisebaymeetsthelush,verdantupcountry,hasneverbeeneasier.
OURCOLLECTIOn
Page 13 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Savor peaceful tranquility
on the private island of Lana‘i
OURCOLLECTIOnFour Seasons Resort Lana‘i, The Lodge at Koele
Page 14 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
OURCOLLECTIOnFour Seasons Resort Lana‘i, The Lodge at Koele
Page 15 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
OneKeomokuHighway
P.O.Box631380
Lana‘iCity,Lana‘i,Hawaii96763,U.S.A.
Telephone:1(808)565-4000
GuestFax:1(808)565-4561
www.fourseasons.com/koele
✈ Lana‘iCity(LnY):5min.
Reservations
ContacttheResortdirectlyat:
Toll-freeinCanada/U.S.A.:
(1800)321-4666
Four Seasons Resort Lana‘i, The Lodge at KoeleTheislandofLana‘ihasenchantinghighlandforests,openvistasandremotemountaintrailsthatare
welcomechangesfromthebeachsideexperience.Inthemysticalsettingoftheisland’slushcentral
highlands,FourSeasonsResortLana‘i,TheLodgeatKoelecombinesthecharmandgraceofatraditional
countryestatewiththeextensiverangeofactiveoutdooractivitiesfoundatourotherresorts.Embraced
bypersonalizedFourSeasonsserviceandthewelcomingalohaspiritoftheislands,TheLodgewillprovide
anexperienceuniqueinHawaii,appealingtodiscerningtravelerswhocollectlifeexperiences,including
sportsenthusiasts,natureloversandthoseplanningdestinationweddings.
OURCOLLECTIOn
Page 16 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Discover aloha enchantment,
with chic sophistication
OURCOLLECTIOnFour Seasons Resort Maui at Wailea
Page 17 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
OURCOLLECTIOnFour Seasons Resort Maui at Wailea
Page 18 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
3900WaileaAlanuiDrive
Wailea,Maui,Hawaii96753,U.S.A.
Telephone:1(808)874-8000
GuestFax:1(808)874-2244
AdministrativeFax:1(808)874-6449
www.fourseasons.com/maui
✈ Kahului(OGG):35min.
Reservations
ContacttheResortdirectlyat:
Toll-freeinCanada/U.S.A.:
(1800)334-6284
Fax:1(808)874-2222
Four Seasons Resort Maui at WaileaChic,sophisticatedandcontemporary,FourSeasonsResortMauiatWaileahugsthefinestbeachon
Maui’sever-sunnysouthwestcoast,surroundedbyawidearrayofactivities,fromshoppingandnightlifeto
diningandchampionshipgolf.TheResort’sseveralpoolsincludethenew,adults-onlySerenityPool.Andthe
FourSeasonsSpaisconsistentlyratedamongthefinestintheUS.Bestofall,FourSeasonsstaffpersonify
thewarmthandthealohaspiritthathavemadeFourSeasonsResortMauiHawaii’sfirstAAAFiveDiamond
andMobilFive-Starresort.
OURCOLLECTIOn
Page 19 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
A c c o M M o d A T i o N S SUMMaRy
HualalaiatHistoricKa‘upulehuhttp://www.fourseasons.com/hualalai/compare_rooms/
243bungalow-styleguestrooms,including51suites
Lana‘iatManeleBayhttp://www.fourseasons.com/manelebay/compare_rooms/
236guestrooms,including21suites
Lana‘i,TheLodgeatKoelehttp://www.fourseasons.com/koele/compare_rooms/
101guestrooms,including7suites
MauiatWaileahttp://www.fourseasons.com/maui/compare_rooms/
376guestrooms,including75suites
RESORTSATAGLAnCE
Page 20 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
d i N i N g A N d l o u N g e S RESTaURanTS BaRS / LoUnGES
oUTdooR dInInG
HualalaiatHistoricKa‘upulehuhttp://www.fourseasons.com/hualalai/dining/
3 2 3
Lana‘iatManeleBayhttp://www.fourseasons.com/manelebay/dining/
2 2 3
Lana‘i,TheLodgeatKoelehttp://www.fourseasons.com/koele/dining/
2 1 3
MauiatWaileahttp://www.fourseasons.com/maui/dining/
3 4 3
RESORTSATAGLAnCE
Page 21 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
S p A In-room Massage Whirlpool Sauna /
Steam Hair Salon Private Spa Room
Couple’s Spa Room
number of Treatment
Rooms
HualalaiatHistoricKa‘upulehuhttp://www.fourseasons.com/hualalai/spa
3 3 3 3 3 3 20
Lana‘iatManeleBayhttp://www.fourseasons.com/manelebay/spa
3 3 3 3 3 3 12
Lana‘i,TheLodgeatKoelehttp://www.fourseasons.com/koele/spa
3 3 – – 3 3 1
MauiatWaileahttp://www.fourseasons.com/maui/spa
3 3 3 3 3 3 16
RESORTSATAGLAnCE
Page 22 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
g o l f Course name on Site Fees* ($US) Par yardage Rating Slope Course designer
HualalaiatHistoricKa‘upulehuhttp://www.fourseasons.com/hualalai/golf
HualalaiGolfCourse
3 250 72 7,117 73.7 139 Jacknicklaus
Lana‘iatManeleBayhttp://www.fourseasons.com/manelebay/golf
TheChallengeatManele 3
210 72 7,039 73.7 135 Jacknicklaus
Lana‘i,TheLodgeatKoelehttp://www.fourseasons.com/koele/golf
TheExperienceatKoele 3
210 72 7,014 75.3 141 Gregnorman
MauiatWaileahttp://www.fourseasons.com/maui/golf
WaileaGold – 190 72 7,078 73.4 137 RobertTrentJonesII
WaileaEmerald – 190 72 6,825 72.6 128 RobertTrentJonesII
WaileaBlue – 160 72 6,765 72.2 129 ArthurJackSnyder
*Fees are subject to change. See web site for the most recent information.
RESORTSATAGLAnCE
Page 23 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
f i T N e S S f A c i l i T i e S Pools Whirl-pool
Sauna / Steam
Studio Classes
Tennis Courts
Scuba diving
Water Sports Beach Fishing Fitness Center
Hours
HualalaiatHistoricKa‘upulehu 7 3 3 3 8 3 3 3 3 6:00am–8:00pm
http://www.fourseasons.com/hualalai/other_recreation
Lana‘iatManeleBay 1 3 3 3 3 3 3 3 3 6:00am–9:00pm
http://www.fourseasons.com/manelebay/other_recreation
Lana‘i,TheLodgeatKoele 1 3 – – 3 – – – – 6:00am–9:00pm
http://www.fourseasons.com/koele/other_recreation
MauiatWailea 3 3 3 3 2 3 3 3 3 24hours
http://www.fourseasons.com/maui/other_recreation
RESORTSATAGLAnCE
Page 24 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
f A M i ly T r A v e l age Group (years)
Kids’ Pool Playground Teen
CentreComplimentary
Children’s ProgramHours of
operation
HualalaiatHistoricKa‘upulehuhttp://www.fourseasons.com/hualalai/for_younger_guests
5–12 3 3 3 38:00am–
5:00pm
Lana‘iatManeleBayhttp://www.fourseasons.com/manelebay/for_younger_guests
5–12 – – 3 38:00am–
5:00pm
Lana‘i,TheLodgeatKoelehttp://www.fourseasons.com/koele/for_younger_guests
– – – – 38:00am–
5:00pm
MauiatWaileahttp://www.fourseasons.com/maui/for_younger_guests
5–12 3 3 seasonal 39:00am–
5:00pm
RESORTSATAGLAnCE
Page 25 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Did You Know ... Hualalai at Historic Ka‘upulehu
1. Spacious,comfortableaccommodationsarearrangedinintimate,
two-storybungalows,nestledinsmallcrescentsalongthe
beachfrontandgolfcourse.
2. Aprivatewalledgardenwithexoticlavarockshowerisaspecial
featureofmostguestroomsandsuitesonthelowerlevel.
3. Hualalai’sseven–seven!–swimmingpoolsincludethecalm
watersoftheKing’sPondforsnorkelingandapooljustfor
keiki(children).
4. FourSeasonsguestscanenjoyaspecialdine-beneath-the-stars
experienceeveryweekwithSurf,SandandStars.
5. Recentlyenhanced,theResortoffersacompletelytransformed,
expansivespa,morebeachfrontdining,on-sitefashionboutiques
andstunningoceanviewsfrom20brandnewDeluxeand
SuperiorSuites.
InSIDERTIPS
Page 26 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Top5Activities:
1. Abird’s-eyetourviahelicopter
2. Soaringadventuresbyzipline
3. Snorkeling–somanywaystoexplore!
4. ATV(all-terrainvehicle)tours
5. StargazingfromthesummitofMaunaKea
Top5Restaurants(outsideofFourSeasonsResortHualalai)
1. Merriman’s
2. CanoeHouse
3. Brown’sBeachHouse
4. JackieRey’s
5. KonaPub&Brewery
TopLuau:
KonaVillageResort(heldeveryWednesdayandFriday)
FormorerecommendationsonHualalaidownload:
Recommended Activities on The Big Island
Recommended Restaurant on The Big Island
Concierge Recommends Hualalai at Historic Ka‘upulehu
Anislandofvastdiversity–fromanactivevolcanotosnow-cappedpeaks,desertedbeachestorainforest–Hawaii,theBigIslandoffers
somuch.Therangeofactivitiesandexperiencesistrulyasvariedasthenaturallandscape,andallwithineasyreachofFourSeasons
ResortHualalai.Wehopethesehighlightswillassistyouinyourtravelplanningandenhanceyour“BigIsland”experience.
InSIdeRTIPS
Page 27 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Did you know ... Lana‘i at Manele Bay
1. 98%ofLana‘iisprivatelyowned–immersingvisitorsina
senseofuncrowded,naturalcalmthatnootherHawaiian
islandcanoffer.
2. Lana‘icombinestwodistinctiveFourSeasonsexperiences
ononeisland–fromthespectacularseacoasttoenchanting
highlandforests–just25minutesfromeachother.
3. GettingtoLana‘iiseasy–via25minuteflightfromHonolulu
orascenic,45-minuteferryridefromMaui.
4. AprotectedmarinesanctuaryborderstheResort’swhite-sand
beach–andspinnerdolphinsplaythereallyearround.
5. Skin Diver magazinehasratedLana‘iasoneoftheTop10
snorkelandscubasitesintheworld.
InSIDERTIPS
Page 28 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Concierge Recommends Lana‘i at Manele Bay
Set atop a cliff, overlooking a protected marine preserve, Four Seasons Resort Lana‘i at Manele Bay is a romantic retreat with
championship golf and some of the world’s finest offerings of water sports, including snorkeling, diving, surfing, kayaking and
deep sea fishing. We hope these highlights will assist you in your travel planning and enhance your Lana‘i experience.
For more recommendations on Lana‘i download:
Concierge Guide to Lana‘i
Top5WaterActivities:
1. Snorkel and sail Lana‘i aboard a luxury custom catamaran
2. Two-tank scuba dive through coral grottos and lava caves
3. Stand-up paddle boarding in Hulopo’e Bay
4. Surf safari
5. Ocean kayaking
Top5LandActivities:
1. World-class golf at The Challenge at Manele
2. Hike the Fisherman’s Trail along the Pacific Ocean
to an ancient Hawaiian village
3. Pacific Rim cooking class with the executive chef
4. Sunrise yoga on Hulopo’e Beach
5. Rejuvenating spa treatment in the ocean hale
inSideR TiPS
Page 29 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Did you know ... Lana‘i, The Lodge at Koele
1. TheLodgeislikeagraciouscountryestatewithonly
101guestrooms–somewithastonefireplace,andall
withwindowseatandprivatelanai.
2. AnauthenticChinesepagodabesideareflectingpondis
oneofdozensoffeatureswithinTheLodge’s20acresof
beautifullymanicuredlawnsandpicturesquegardens.
3. TheupcountryterrainaroundTheLodgeincludes
mist-shroudedmountainsandforestsofCookIsland
pines,wherewilddeerroamfreely.
4. GuestsenjoyreciprocaldiningprivilegesbetweenTheLodge
atKoeleandManeleBayresorts–andforthosemoving
betweenthetworesorts,theSeamlessStayprogramwill
pack,moveandunpacktheguest’sluggage,makingthe
transitioneffortless.
5. Lana‘iishometooneoftheworld’smostchallenging
sportingclaysites–setinadramaticlandscapeofdeep
gulchesandravines,vastexpansesofpampasgrassand
grovesofAustralianpineandlantanabrush.
InSIDERTIPS
Page 30 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Concierge Recommends Lana‘i, The Lodge at Koele
Just 25 minutes from Manele Bay, Four Seasons Resort Lana‘i, The Lodge at Koele is the essence of unexpected Hawaii. Set in the verdant
upcountry, The Lodge feels like a country manor with its own championship golf course and estate activities such as horseback riding, sporting
clay shooting, croquet and lawn bowling. We hope these highlights will assist you in your travel planning and enhance your Lana‘i experience.
Top5UpcountryActivities:
1. World-class golf at The Experience at Koele
2. Lana‘i City’s charming shops and galleries, reminiscent
of the island’s plantation era
3. Horseback riding
4. Banyan Spa Suite at Four Seasons Koele, with its selection
of massages from Lomi Lomi, sports or aromatherapy
5. Enchanting carriage ride through historic Lana‘i City
Top5AdventureActivities:
1. Lana‘i Pine Sporting Clays Complex
for clay target shooting and archery
2. Four-wheel drive adventure
3. Garden of the Gods (Keahiakawelo) with
its otherworldly lava boulders
4. Koliki Ridge nature hike
5. Helicopter tour
inSidER TiPS
For more recommendations on Lana‘i download:
Concierge Guide to Lana‘i
Page 31 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Did you know ... Maui at Wailea
1. MauiistheonlyFourSeasonsinnorthAmericawithaprivate
ClubFloor.GuestsintheClub’s22roomsandfoursuitesenjoy
accesstoaprivateClubLoungewithfoodandbeverages
throughoutthedayandassistancefromapersonalClubConcierge.
2. Foradultsonly,thenewinfinity-edgeSerenityPoolfeatures
reservedluxurycabanas,underwatermusicandaswimupbar.
3. FourSeasonscreatedthecomplimentaryAlohaHospitality
Suiteforguests,duetoflightschedulesinMaui.Here,guests
arrivingbeforecheckin–orawaitingdepartureaftercheckout–
canrelaxwithsatelliteTV,Internetaccessandshowerfacilities.
4. Ocean-ViewPrimeRoomsfacetheinteriorcourtyardforadded
tranquility–andareoneoftwotypesofOcean-ViewRooms
availableforguests.Byanglingallroomsandlanais45%
towardtheocean,FourSeasonsResortMauihascreatedthe
perfectbalancebetweensuperbviewsandsupremeprivacy.
5. Theresortofferover30complimentaryservicesandamenities–
withnoresortfee!–suchasyogaandtaichionthebeach,
outriggercanoeexcursion,introductorydailyscubaclinic,
weeklyartandself-guidediPodtours,tonamejustafew.
InSIDERTIPS
Page 32 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Top5Activities:
1. OldLahainaLu’au
2. HelicoptertourofMaui
3. SnorkelingMolokini
4. RoadtoHana
5. TrektoHaleakala
FormorerecommendationsonMauidownload:
MauiIslandActivities
MauiPreferredandCasualRestaurants
ConciergeRecommendsMauiatWailea
Whetheryouneedaninsider’sperspectiveonpopularactivitiesorlocalrestaurants,wehopethesehighlightswillassistyouinyour
travelplanningandenhanceyourFourSeasonsResortMauiatWaileaexperience.Frommountains(mauka)toocean(makai),there
arenolimitstotherecreationalpossibilitiesonMaui.
inSideRTipS
Page 33 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Hualalai at Historic Ka‘upulehu
RESORTMAPS
Page 34 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
N
KA
’UP
ULE
HU
DR
IVE
18THGREEN
ULUTERRACE
TO1ST TEE
HOTEL PARKING
KING’SPOND
GARDENLAWN
1
2
3
4 5
6
7
8
9
10
11
1214
15
16
17
18
19
20
21
22
23
24
25
26
27
2829
30
31
32
33
34
35
36
37
PALMGROVE
WAIAKAUHIPOND
TO KUKIO BEACHTO KUKIO BEACH
LOBBY/SHOPS
BEACH TREE
P A C I F I C O C E A N
SEASHELL
KIDS’POOL
BALLROOM ANDMEETING ROOMS
HUALALAIGOLF CLUB
ANDCLUB GRILLE
HOKUTHEATRE
SPORTSLAWN
HERBGARDEN
KUMUKEHU STREET
HUALALAICOFFEE
COMPANY
HUALALAITRADING
COMPANY
PAHU I‘A RESTAURANT AND
LAVA LOUNGEBEACH TREE
RESTAURANT& BAR
ANCIENTFISH POND
ANCIENTFISH POND
HUALALAISPORTS
CLUBANDSPA
Hualalai at Historic Ka‘upulehuSITEMAP
RESORTMAPS
Page 35 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Lana‘i at Manele Bay
RESORTMAPS
Page 36 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
N
CONFERENCECENTER
TENNISCENTER
HALEHALAWAI
B4
B4
B4
B1
B3
B3
5
4
GUEST ROOMSB1 CORALB2 DOLPHINB3 ANGELFISHB4 STARFISHC1 ORCHIDC2 PLUMERIAC3 LOTUSC4 RED GINGERC5 GARDENIA
GARDENS1 KAMA‘AINA2 BROMELIAD3 CHINESE4 JAPANESE5 HAWAIIAN
B2B2
ALI‘ I SUITE
ARCHAEOLOGICALRUINS
LUAUGROUNDS
OCEANGRILL
TO BEACH
HULOPO’EBEACH
HULOPO‘E BAYMARINE PRESERVE
POOL
SPA
RESTAURANTS& LOUNGES
LOBBY
PORTECOCHERE
C5
C5
C1C4
C4
C3
C3
C2C2
C23
2
1
TO “THE CHALLENGE AT MANELE”GOLF COURSE
Lana‘i at Manele BaySITEMAP
RESORTMAPS
Page 37 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Lana‘i, The Lodge at Koele
RESORTMAPS
Page 38 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
KAUN
A’OA
DR
.
N
LAWNBOWLING
STABLES
CROQUETLAWN
1. LIBRARY
2. DINING ROOM
3. GAMES ROOM
4. MUSIC ROOM
5. GREAT HALL
6. TEA ROOM BAR
7. PINEAPPLE FOUNTAIN
8. GAZEBO
CLUBHOUSE
EXPERIENCEAT KOELE
REFLECTINGPOND
18-HOLE EXECUTIVEPUTTING COURSE
LANA’I THE LODGE AT KOELE
MAP NOT TO SCALE
GUESTPARKING
TO LANA’I PINE,SPORTING CLAYS, TENNIS CENTER
AND STABLES
NORTHWING
SOUTHWING
KEOMOKU HWY.
GREAT LAWN
ORCHIDHOUSE
PAGODA
1 2
3 46
5
7
8
Lana‘i, The Lodge at KoeleSITEMAP
RESORTMAPS
Page 39 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Maui at Wailea
RESORTMAPS
Page 40 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Sun Lounges
Sun Lounges
Sun Lounges
Sun Lounges
The Spa Selection’s
Men’s Shop
Artist’s
Showcase
Hildgund’s
Jewelry
Accents
Gift Store
Mandalay
Imports
GamesRoom
Aerobics
Room OrchidBeauty
Salon
WeightRoom
Open-AirCardiovascular
Equipment
Breeze’s LadiesShop
BeachwalkBeachwalk
Beach
ScubaShop
Snorkel’s
Outdoor MassageOutdoor
Massage
Fountain Pool
KeikiPool
PoolStage
WaterfallPool
Hottub
Hottub
RestRooms
DUOSteak &Seafood
FERRARO’S
Ferraro’soutdoor seating
Seasons Lawn
Restrooms
RestRooms
Restrooms
Designated Smoking Area
Designated Smoking
Area
Designated Smoking Area
Oceanfront Lawn
AlohaLawn
AliiLawn
LowerLobby Level
StairWell
Maui at Wailea SITEMAP
RESORTMAPS
Page 41 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Co-marketing OpportunitiesInthisresourcessectioncreatedexclusivelyforyou,ourtravelpartners,we’venotonlyoutlinedthevalue
ofFourSeasonsResortsHawaii,butalsoaddedmorewaysyourclientscanexperienceourresorts.Whatever
mattersmosttothetravelerswebothserve–serenecalminatropicalparadiseoractiveadventurewith
theenchantmentofaloha–FourSeasonsResortsHawaiilookforwardtopartneringwithyoutomaketheir
visitsunforgettable.
Page 42 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Special OffersCombineextraordinaryFourSeasonspamperingwithexceptionalsavingstomakeevenmoreofyourclients’
getaways.Extendtheirstayswithacomplimentarynight,helpthemenjoyaspecialhotelcredit,ortake
advantageofthecreativewaysourresortshavefoundtoaddvaluetoyourclients’visits.
Experience a world full of extraordinary possibilities at one of the Four Seasons Resorts in Hawaii listed below –
or combine them all for a spectacular multi-island stay.
Welcome to Four Seasons Resorts Hawaii
Winter Rates
Starting From
$375* USD
Invaluable Moments Wrapped in Outstanding Offers
Four Seasons Resort Hualalai at Historic Ka‘upulehu • Stay longer – 5th night free • Experience more – $500 Resort
credit with every four-night stay • Bring a friend – 2nd room
50% off
Promotions and packages are subject to availability and black out dates. Certain category
and other restrictions may apply. Please check with the resorts for more information.
*At Four Seasons Resorts Lana’i.
Rates are subject to availability
and black out dates.
Four Seasons Resort Lana‘i at Manele Bay • Stay longer – 4th night free • Endless summer –breakfast
for two daily and resort credit • Travel together – 2nd room
50% off
Four Seasons Resort Lana‘i, The Lodge at Koele • Stay longer – 3rd night free • 4x4 package – includes one
activity per person per day (for up to 2 people)
• Travel together – 2nd room 50% off
Four Seasons Resort Maui at Wailea • Stay longer – 5th night free • Experience more – daily resort
credit up to $200 • Travel together – 2nd room
50% off
For reservations, please contact:
Travel agent name:
Travel agency:
Phone:
Email:
Insert Travel Agent Logo
HawaiiComboPromotionalTemplate
Welcome to Four Seasons Resort Hualalai at Historic Ka‘upulehu
Special Offers
SIXTH NIGHT FREE
Book five consecutive
revenue nights and receive
the sixth night free
SEVENTH NIGHT FREE
Book six consecutive
revenue nights and receive
the seventh night free
BRING A FRIEND
AND RECEIVE 50% OFF
A SECOND ROOM
The first room is at
published rate and the
second room is 50% off
Why Choose Four Seasons Resort Hualalai at Historic Ka‘upulehu?
• Located 10 minutes north of Kona International Airport. • Comfortable and spacious accommodations are housed in intimate
two-story bungalows arranged in small crescents along the beachfront and golf course.
• Most lower floor accommodations offer an outdoor lava rock
garden shower. • Seven swimming pools, including the King’s Pond snorkeling pool
and a children’s pool. • Recently renovated with a newly expanded spa, beachfront dining,
fashion boutiques and new deluxe suites. • Championship Jack Nicklaus-designed golf course exclusive
to resort guests.
72-100 Ka‘upulehu Drive
Kailua-Kona, Hawaii 96740, U.S.A.
www.fourseasons.com/hualalai
Promotions and packages are valid from January 3 – July 21, 2011.
Subject to availability and blackout dates. Certain category and other restrictions apply.
For reservations, please contact:
Travel agent name:
Travel agency:
Phone:
Email:
Insert Travel Agent Logo
ResortHualalaiPromotionalTemplate
Welcome to Four Seasons Resort Lana‘i, The Lodge at Koele
Special Offers
STAY LONGER
THIRD NIGHT FREE
Book two consecutive
nights and receive
the third night free
4x4 PACKAGE
Guests select from a list
of activities – includes one
activity per person, per day
(for up to 2 people)
TRAVEL TOGETHER
AND RECEIVE 50% OFF
A SECOND ROOM
The first room is at
published rate and the
second room is 50% off
Why Choose Four Seasons Resort Lana‘i, The Lodge at Koele?
One Keomoku Highway
P.O. Box 631380
Lana‘i City Lana‘i
Hawaii 96763, U.S.A.
www.fourseasons.com/koele
Promotions and packages are valid from January 2 – December 17, 2011.
Subject to availability and blackout dates. Certain category and other restrictions apply.
For reservations, please contact:
Travel agent name:
Travel agency:
Phone:
Email:
Insert Travel Agent Logo
• The Lodge is like a gracious country estate with only 101 guest rooms – some with stone fireplace, all with window seats and private lanai.
• The Lodge sits amidst 20 acres of beautifully manicured lawns and
picturesque gardens with dozens of sculptures, a reflecting pond and an authentic Chinese pagoda.
• The central landscape offers mist-shrouded mountains and forests
of Cook Island pines where wild deer roam freely. • Guests have reciprocal dining privileges between The Lodge at Koele
and Manele Bay resorts. • Resort offers a Seamless Stay program where they pack, move and
unpack guests’ luggage between the two resorts.
ResortLana‘i,TheLodgeatKoelePromotionalTemplate
Welcome to Four Seasons Resort Maui at Wailea
2011 Promotions
FIFTH NIGHT FREE
Book four consecutive
nights and receive the
fifth night free
EXPERIENCE MORE
Receive a daily resort
credit – $100 for rooms
and $200 for suites
TRAVEL TOGETHER
Book two rooms and
receive the second room
at 50% off
BED & BREAKFAST
PACKAGE
Includes the Full Island
Buffet breakfast for two
Why Choose Four Seasons Resort Maui at Wailea?
• For 16 consecutive years, Maui has been the #1 island in the world according to the Condé Nast Traveler Reader's Choice poll, and offers tremendous diversity that appeals to every traveler’s needs.
• Wailea has consistent dry, sunny weather year round and Four Seasons
is located oceanfront on one of Hawaii’s best beaches. • A blend of contemporary Hawaiian elegance and beauty, Four Seasons
is the epitome of chic sophistication and is enjoyed by couples and families with children of all ages.
• A wide array of complimentary activities and services makes this
resort the best overall value in Maui. The perfect Hawaiian experience where guests find themselves returning time and again to relax, refresh and rejuvenate.
Promotions are valid from January 13 - December 17, 2011 and cannot be combined.
Subject to availability and blackout dates. Certain category and other restrictions apply.
For reservations, please contact:
Travel agent name:
Travel agency:
Phone:
Email:
3900 Wailea Alanui Drive
Wailea, Maui, Hawaii 96753, U.S.A.
www.fourseasons.com/maui
Insert Travel Agent Logo
ResortMauiPromotionalTemplate
Welcome to Four Seasons Resort Lana‘i at Manele Bay
Special Offers
STAY LONGER
FOURTH NIGHT FREE
Book three consecutive
nights and receive the
fourth night free
ENDLESS SUMMER
PACKAGE
Includes daily breakfast
for two and resort credit
to use towards activities
and dining
TRAVEL TOGETHER
AND RECEIVE 50% OFF
A SECOND ROOM
The first room is at
published rate and the
second room is 50% off
Why Choose Four Seasons Resort Lana‘i at Manele Bay?
One Manele Bay Road
P.O. Box 631380
Lana‘i City, Lana‘i
Hawaii 96763, U.S.A.
www.fourseasons.com/manelebay
Promotions and packages are valid from January 2 – December 17, 2011.
Subject to availability and blackout dates. Certain category and other restrictions apply.
For reservations, please contact:
Travel agent name:
Travel agency:
Phone:
Email:
Insert Travel Agent Logo
• Lana‘i is 98% privately owned – providing a sense of uncrowded natural calm unique within the Hawaiian Islands.
• Lana‘i offers dual island experience – from the spectacular seacoast
to enchanting highland forests-within 25 minutes of each other. • Lana‘i is easily accessible by a 25-minute flight from Honolulu,
or a scenic 45-minute ferry from Maui. • Manele Bay’s white-sand beach is bordered by a protected marine
sanctuary filled with spinner dolphins all year round and rated one of the top 10 snorkel and scuba sites in the world.
• Guests have reciprocal dining privileges between Manele Bay
and The Lodge at Koele.
ResortLana‘iatManeleBayPromotionalTemplate
doWNloAd doWNloAd doWNloAd doWNloAd doWNloAd
CO-MARKETInGOPPORTUnITIES
Page 43 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Select Four Seasons images are available for download to use as your computer’s desktop image or your marketing collateral.
doWNloAddoWNloAddoWNloAd doWNloAddoWNloAd
Select videos provide overview of our resorts, destination, accommodations, dining, spa and activities.
previeWprevieW
Four Seasons Resort Hualalai at Historic Ka‘upulehu
CO-MARKETInGOPPORTUnITIES
Forinquiriesaboutimageor
videousage,pleasecontact
Page 44 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Select Four Seasons images are available for download to use as your computer’s desktop image or your marketing collateral.
doWNloAddoWNloAddoWNloAd doWNloAddoWNloAd
Select videos provide overview of our resorts, destination, accommodations, dining, spa and activities.
previeW
Four Seasons Resort Lana‘i at Manele Bay
CO-MARKETInGOPPORTUnITIES
Forinquiriesaboutimageor
videousage,pleasecontact
Page 45 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Select Four Seasons images are available for download to use as your computer’s desktop image or your marketing collateral.
doWNloAddoWNloAddoWNloAd doWNloAddoWNloAd
Select videos provide overview of our resorts, destination, accommodations, dining, spa and activities.
previeW
Four Seasons Resort Lana‘i, The Lodge at Koele
CO-MARKETInGOPPORTUnITIES
Forinquiriesaboutimageor
videousage,pleasecontact
Page 46 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Select Four Seasons images are available for download to use as your computer’s desktop image or your marketing collateral.
doWNloAddoWNloAddoWNloAd doWNloAddoWNloAd
Select videos provide overview of our resorts, destination, accommodations, dining, spa and activities.
previeW previeWprevieW
Four Seasons Resort Maui at Wailea
Forinquiriesaboutimageor
videousage,pleasecontact
CO-MARKETInGOPPORTUnITIES
Page 47 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
e-BrochuresInthismodernsocietywhereturningpagesisachievedbyclickingamouse,oure-brochuresaredesignedwith
yourtechnologically-savycustomersinmind.Pleasefeelfreetousethesee-brochurestopromoteandshare
ourresortselectronicallywithyourcustomers.
FourSeasonsResortHualalaiatHistoricKa‘upulehu
FourSeasonsResortLana‘iatManeleBay
FourSeasonsResortLana‘i,TheLodgeatKoele
FourSeasonsResortMauiatWailea
Still to come Still to come
doWNloAd doWNloAd
CO-MARKETInGOPPORTUnITIES
Page 48 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Contact Information
RESERVATIOnS
four Seasons resort HualalaiPhone:[email protected]
four Seasons resorts lana‘iPhone:[email protected]
four Seasons resort MauiPhone:[email protected]
COnCIERGE
four Seasons resort HualalaiPhone:[email protected]
four Seasons resorts lana‘iPhone:[email protected]@fourseasons.com
four Seasons resort MauiPhone:[email protected]
Page 49 | Four Seasons Resorts Hawaii Sales and Marketing Toolkit
Contact Information
SALES Four Seasons Resorts Hawaii Team
debbie King (northeast,SoutheastandEurope)Phone:[email protected]
leighton Kitagawa(Southwest,Midwest,PacificnorthwestandLatinAmerica)Phone:[email protected]
ruth Mills(Canada,AsiaandOceanic)Phone:[email protected]
elisa pak(SouthernCalifornia)Phone:[email protected]
lenora yuen (northernCaliforniaandWholesalers)Phone:[email protected]
four Seasons resort HualalaiJacqueCorrea–OnPropertySalesCoordinatorPhone:[email protected]
four Seasons resorts lana‘iAmberIzumi–OnPropertySalesCoordinatorPhone:[email protected]
four Seasons resort MauiJodieLaulusa–OnPropertySalesCoordinatorPhone:[email protected]