fostering a smarter hospitality

SMART HOTEL

Fostering a smarter hospitality: a proposal

Economic convenience and new solutions

Executive Summary

Ianus Consulting and Development Srl - Via Marino Ghetaldi 33 - 00143 Rome, Italy

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• Why Smart ? The “smart” environmento Smart city, Smart building, Smart

hotel

• Smart Hotelo Hotel role and rankingo Layero Vertical systemso Services System

• Setting up the road to design and market a smart hotel

o The processo Hotel Classification by typa of

installation

• Problems o Horizontal problems

• Smart Hotel Network

• Evaluating the proposed solutions oInternational indexesoGreen Index

• Verifying feasibily and profitability

oMulti-criteria analysis (1-2)oProject costs including additional operational costs

The Hospitality Business

Ianus Consulting and Development Srl - Via Marino Ghetaldi 33 - 00143 Rome, Italy3

Location and Hotel

Attractiveness

Rate and occupation

policy

Revenues vs Costs Balance

Country Fiscal

Economic Framework

Success

Communication policy

More attractive and less costly = smart


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• Smart is a buzzy and trendy word , a real buzzword and much of people's behavior is influenced by their perceptions of what is "normal" or "typical" or “fashonable”

• Attractiveness is more and more linked to Green and Smart and influence rate policy and revenues

• Ceteris paribus , Costs level is more and more linked to smart solutions so that influences EBT

• Various parameters have different weight for different Players/Stakeholders (Personnel, Owner, Public Authority, Clients..)

Smart Environment


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SMART CITYA new urban model; a “systems” system:• Sustainability• Effectiveness• Efficiency• Transparency• Dynamicity

SMART BUILDINGA new building model:• Sustainable• Accessible• Easy to operate• Comfortable• Dynamic and self sufficient• Flexible and reliable operation• Minimum environmental and health

impact • Active component of a smart grid in

an urban setting

SMART HOTELA new hospitality model:• Services level adequate to customers expectations• Resources deployment: savings and sustainability • Highest comfort with minimal energy • Easy to operate with competent and qualified personnel • Easy access profile (including Internet and media) for customers

SMART BUILDING

Smart hotel Model


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! Within the new urban model, each Hotel

"Represents an important calling card for each business or leisure visitor; "Creates a long lasting City imprint on the visiting guest; "Qualifies, by extension, City desirability.

! With increasing awareness of the global energy crisis and growing concerns among consumers over climate change and global warming, the hotel industry needs to implement appropriate energy, water, and waste management systems by adopting better environmental practices.

! The Smart Hotel is the result of an integrated smart building and an assorted mix, a cocktail, of guest’s services.

The Smart Hotel building will be a proactive platform for guests services with a very small environmental impact.


Guests In house services and connectivity to external networks

Operations management including EMS, security, administration and others

Building infrastructure system management and related software. Automation & control.

Layer

Building

Operational services

Guest services

Contents

Connectivity

Smart hotel Model

Getting there


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• Services/processes improvement and automation

• Offering qualified services to answer real new customers needs

• Optimizing investments vs Optimizing expenses

• Protecting the environment offering nicer and more sophisticated hotel spaces

• Subtly teaching guests to live better through less consumption

• Achieving hotel compliance with EU regulation

• Image improvement and recognition at company and city level

Smart hotel: Guest Services


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• Connecting and interfacing with Reception and Concierge• Connecting and interfacing with hotel restaurants, including reservations

and dish selections • Connecting and interfacing with the hotel amenities• Connecting and interfacing with outside restaurants, museums, theaters

and other touristic attractions• Internet and email connection, • ecc., ecc.


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•Hotel systems monitoring, control and operation

•Hotel functions and services operation management, both local and remote

•Energy Management System

•Water Management System

•Waste Management System

Reports and command panel

Training and continuous updating of personnel aimed at a continuous improvement of the service offered

Smart hotel: Systems Operations

Smart Hotel: Building Infrastructures


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Vertical Systems

•Electrical• Power supply and/or self

generation

•ITC System

•Internal mobility systems, elevators and escalators

• Heating and Air conditioning:HVAC

•Security•CCTV and hotel monitoring •Fire systems and alarms

•Energy savings and recovery

•Gas:•Supply and procurement•Gas generation (if so designed)

•Lighting

•Water•Supply and/or collection•Distribution System•Effluent disposal and/or treatment

An example: Smart Lighting


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• Hotel lighting system must address:

- Outdoors: entrance, access paths, garden, terraces and pools- Indoors:

- Common spaces: bar, restaurants meeting rooms and other facilities- Guests rooms- Service spaces: offices, kitchen, store rooms and personnel facilities

• Smart Hotel lighting system must address :•Clear vision and comfort for guests upon request at any time;•Avoiding waste making energy available to guests upon request;

Tools:

- Outdoors motion detectors system; - Guests rooms magnetic keys including room lighting and AC

programmable switching.


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Focusing on hotel systems monitoring and controls:Status Assessment

• Lights and AC controls• Rooms occupancy status• Guests requests• Key points CCTV and alarms

monitoring• Water monitoring sensors• Other alarms

Control Systems

• Monitoring screens• Remote manual actuators • Computer & Software enabling

automatic controls to manage water, power, HVAC and other functions

Horizontal Systems

Smart Hotel: Building Infrastructures

Smart Hotel Network 1


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Network of building operational systems intended to optimize resources and building usage including maintenance and monitoring

Functions 14


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Network of building operational systems intended to optimize resources and building usage including maintenance and monitoring

Smart Hotel Network 2

Efficiency/Performance

How to become smart: the process


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1. Figure out the issues, problems and challenges to be addressed in order to achieve the Smart hotel status

2.Define solutions independently of the technologies to be deployed3. Review existing technologies

4. Verify existing technologies flexibility to accomodate additional solutions

5.Choose a set of specific solutions/technologies to address the actual case: vertically (technologies, automation and hardware systems: lighting, communications

and fire prevention)horizontally (monitoring and control systems, energy management system, security)

6.Overall solutions evaluation based on international indexes on smartness, greening and sustainability7.Assess proposed solutions feasibility and profitability

Solutions to be found


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Building structure…

Building internal infrastructures, piping and connections:PowerWater

Fuel distribution and handling (gas etc)Communications

Goods storing, handling and maneuvering

…

Requested Services:…

Guests, Expected performances:Security

Effectiveness…

Operators, expected performances:Economic efficiency

…

Fields to be addressed


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ARCHITECTURE• Constraints• Architectural and

construction features• Exposure• Heat and acoustic

insulation• Frames and fixtures • (Green) Roofing• Regulation compliance• New building:

structural and system design must proceed concurrently

ENERGY• Infrastructure devices• Energy requirements• Technologies deployed• Renewables contribution• Energy sources costs• Power network• Centralized control

WATER• Water requirements• Primary source availability• Primary source costs• Water distribution and

quality (existing active or passive systems)

• Water distribution and disposal analysis

• Sewage waters disposal• Ditty water treatment for

reuse • Rain waters treatment

and recovery

EFFICIENCY• Architectural solutions• Lighting solutions• Support systems solutions• Domotics solutions• HVAC solutions• Efficiencies and redundancies management

EFFICIENCY

ARCHITECTURE ENERGY WATER

Some Systems to be smartly designed


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SYSTEM SERVICE

Access Controls Doors opening, courtesy lights ativation..

Lighting On – off timing and controls, intensity adjustment controls, room and spaces control logics

Climatization HVAC fan coils controls, temperature adjustent controls, fan speed controls, shading devices

Monitoring Bathrooms alarms, Open windows annunciators

Rooms management and energy savings

Physical presence detectors, guest presence monitoring, comfort temperature adjustment controls, room system failur monitoring and annunciators

Integration for a possible Room System


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1. Establishing a wide band data network connected to Internet and covering the entire hotel. This network, including all sensors and actuating devices, will collect all the peripheral data and enact the following:

a. Day to day hotel management (room readiness status, guests arrival and departures log, equipment or service failures log, ecc)

b. Utilities management (lights, water and air conditioning controls)

c. Critical locations surveillance through TV cameras and alarms

Everything mentioned could be monitored and handled from a different location remote from the hotel.

2. Connecting each room to the hotel data network with a tablet that allow guest to:

a. Communicate from room with hotel personnel for restaurant selection and order for hotel bills checking and payment, wake up service, problems reporting. It should be noted that guest hotel communication is automatically recorded unless otherwise agreed;

b. Select reserve and prepay theaters, museum and restaurants outside the hotel;

c. Navigate on Internet for email communications as well as books and newspaper reading in a paperless mode;

d. Use dedicated tablet entertainment applications

e. Receive hotel promotions and commercials

The above services/features may be free or require appropriate charges

Water: possible solutions


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1. Rain water recovery systems Appropriate recovery systems sizing

may be able to match about 50% of water demand.

2. Dirty waters treatment and recovery Simple and cheap recovery systems are

adequate to treat and recycle non sewage dirty waters, also known as “gray” waters.

• SBR(Sequencing Batch Reactor)

• Phyto purification systems

Rain water recovery systems costs: Equipment:about 10000-20000 € for hotels 250-500 roomsOperations: about 0,75 €/m3

SBR Costs : Equipment: about 70 000 €Operations:about 5% of installation

Phyto purification CostsAbout 5 €/lOperations costs:15-20 €/month

IANUS role


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• Problem areas analysis;

• Available solutions analysis;

• Available technologies analysis;

• Solutions design and development with integrated technologies ;

• Implementation via EPC Contracts - via specific partnership

• Specific top and middle management empowerment programs and capacity building

IANUS role


Defining different set ups and scopes:TYPE 1_ Hotels to be built

• Modern building• Normally out of town

DESIGNING FROM SCRATCH

•Far reaching solutions•Specific attention to architectural solution and detail

REVAMPING• Present solutions

improvement• Solution flexibility• Easy do adapt

CONVERSIONS• Existing context analysis• Architectural

harmonization• Energy efficiency

improvements

TYPE 2_ Hotels to be revamped• With regulation

constraints• No regulation constraints

TYPE 3_ existing buildings conversions

• With regulation constraints (historic or scenic landmarks)

• No regulation constraints


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Capacity Building – 1

The Smart Hotel needs trained and qualified personnel at different levels:

- Users level: personnel running the hotel needs systems and maintenace knowledge

- Middle management: in charge of personnel, systems operations and controls, responsible of monitoring results needs systems operation knowledge

- Top management: mission and vision over achieving efficiency targets and Smart Hotel status

Training and capacity building subjects for the above personnel levels are:- energy management- smartness- Energy efficiency and renewables deployment- Systems control and management- ...

The Claim: By learning you learn

IANUS role


Capacity Building - 2: Our Proposal

Middle management level: Master level course in Photovoltaic Engineering, organized and operated in in collaboration with the University of Rome (Tor Vergata);

100 hourse training course to qualify as “Energy efficiency management and improvement” Expert

Top management level: Individually tailored training and updating sessions covering smart hotel strategies, smart hotel management, communication and overall hotel industry organization

Users level: One or more days training courses covering all building systems

IANUS role

Proposed solutions evaluation criteria


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INTERNATIONAL INDEXES

The overall improvement program and the proposed solutions will count for a high hotel ranking achieving excellent international evaluation indexes in the special “Smartness” and “Greening”

classification..


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DESIGN, CONSTRUCTION, MATERIALS ARCHITECTURE CONSUMPTIONS POLLUTION

• Form• Functionality• Structure• Constraints• Normative

adaptation• Accessibility• Exposure

• Energy• Vertical

connections• Thermal

Comfort• Electricity• HVAC

• Lighting• Water

• Supply• Recovery

• Air• Development

• Water and Waste• Gray and black

water, rain• Air• Natural

ventilation• Conditioning• Noise and

Vibration• Lighting• Outside and

inside• General Pollution

OPERATIONS, MAINTENANCE ANDMANAGEMENT

USAGE AND ALTERATIONS

MANAGEMENT MAINTENANCE AND REPAIR

GREEN INDEX

G I R N E D E E N X

A useful way to evaluate the performance of the building in terms of architectural design, procurement / production of energy and pollution arriving to produce a replicable model for the transformation of a building in to a Smart building.

Proposed solutions evaluation

Feasibility and Profitability


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Steps:• Evaluation criteria establishment• Project solutions analysis• Weghted solution evaluation

Step 1: Pertinent criteria in different sectors (energy, economy and others) will be considered

Step 2: Analysis evaluates:• The relative significance of the criteria for each project solution assessing them on

the basis of technical specifications and other project data.• The relative weight of each criterion according to the judgement of a group of

experts each with s different professional background (engineering, environment architecture, psicology and R&D) in order to obtain a meaningful mutidisciplinary evaluation

Step 3: Final judgment over each proposed solution is expressed multiplyng its merit by each criteria weight, obtaining eventually a weighted average of the results

MULTI-CRITERIA EVALUATION This analysis takes into consideration several different factors and criteria on economics,

energy, environment and on social aspects.The target Compare on uniform ground the results of several diverse sectorial observations and this, in

turn, will permit to establish a scale of prorities therefore enabling informed choices among different options


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Tecnologies to be deployed are the evaluation targets to achieve the Smart Hotel status. The necessary indicators are:

•Economic indicators;•Energy indicators;•Environmental indicators;•Feasibility indicators;•Communication indicators.

EVALUATION CRITERIA

Initial investment assessment Water Erosion protectionPay back time Confort levelEnergy set up and projected savings Pollutants releasesOperation and Maintenance costs VisibilityFuel savings Construction/revamping scheduleNoise reduction features Projected system lifeVisual impact Systems failure prediction modelService reliability Operation patterns Systems flexibility


Costs and Savings


Case Study HotelRooms:350Pools,restaurants….ACS: Oil heatingAir conditioning: Heat pumps

DESIGN DATADESIGN DATADESIGN DATA 350 rooms hotel units

Water: 52.5 Mc/dayACS: 7.665.000

400 kWl

Air conditioning: 280 kWtPower: xxx kWe

Heating Oil: xxx mc

Actual data CostsCosts Unit costs total

Water: 60.5 Mc/day 5,41 €/l 103.669 €/annoPower: 6.077.897 kWh 18,9 c€/kWh (a) > 1 Million €/year

Heating Oil: 195.000 l 1050 €/1000 l (b) 204.750 €/anno


Installation costs

Costs and Savings

Costs and Savings


Costs and Saving post-installation-1

Costs and Savings


Costs and Saving post-installation-2SolutionSolution OperatingOperating Savings

Water SBR 5% inst. 3.500 35% waterWater

Phytoremediation 35% water

Water

Stormwater 0,75 €/mc 10.000 Depends on the site

Water

Flows reduction Depends on the plant

Isolation Thermal break windows

Based onThermal load Isolation

Thermal Coating 30% Based onThermal load

Isolation

Green wall 60 €/mq Based onThermal load air / ventilation quality

Isolation

Green roof 45 €/mq 24% Based onThermal load Air quality / Rainwater

Isolation

Brise-solaeil Based onThermal load



BENEFITS

DIRECT:

• Savings in fixed costs and variable costs • Higher prices • Increase in the number of customers

INDIRECT

• Visibility and authority of the brand with customers;

• Acquisition of new customers; • Good practice to follow for the region / country


www.ianusnet.it

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@IANUSCDIanus Consulting and Development

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fostering a smarter hospitality

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