Ricardo Manuel Warner

845 Nalley RoadLandover, MD 20875Phone: 540-333-2055Email: rickwarner7777@gmail.com

EXPERIENCE:

September 2011 – Present40 Hours per weekAdministrative Support TechnicianWFCC, Warrior Pavilion (Building 808A)Fort Belvoir, VA 22060

I am currently assigned to the Warrior Family Coordination Center (WFCC) in an Administrative/Clerical capacity and have occupied this position since this Office’s inception. I have a working knowledge of this Office and its relationship with the Warrior Pavilion that cannot be duplicated, nor mastered, without “hands-on” experience. During this period I have formed utterly solid and indispensable relations with all Departments, Personnel, and any entities which are involved in the maintenance and upkeep of this Pavilion.

I have an excellent and extremely close working relationship with Security Personnel, Facilities Maintenance Staff, Practitioners, Clinicians, Staff Members and Patients alike. I have real world knowledge of how the WFCC office best applies its actions, in order to improve the healing experience of our patients and overall performance of this office. And have ready access to all Policy material, Manuals, etc., concerning this office. I am known by Pavilion Personnel as “The Face of WFCC.”

Furthermore, with over 20 years of Federal Government work experience, I have been exposed to, and trained in quite a number of Policy matters as well as development, implementation and sustainment of a myriad of systems processes. As an example, I have served as the Congressional Liaison for the Refugee Bureau (U.S. Department of State) and acted as the focal point of that Bureau in terms of White House communication, Public information, Congressional Staff coordination and Media contact. Additionally, I performed staff duties to include coordinating actions between the U.S. Department of State, Immigration and Naturalization Service and United Nations (UNHCR) Liaison offices, Consulates and Embassy officials or offices located abroad. I was given full reign of those aspects due to my demonstrated ability, skill, tact and unmatched performance level.

I have performed in an exemplary manner while assigned to the WFCC office and have received several awards (example attached) during my current tenure. I have always been recognized as a Top Performer and “can-do” individual. I get the job done.

Additionally, I am known to go to immeasurable lengths to ensure that those who visit our Pavilion, whether Patients, Family Members, Staff, or Guests are afforded the optimal experience of Customer Care and that their particular needs are met.

July 2009 – September 201140 Hours per weekAdministrative Support Technician Walter Reed Army Medical CenterWashington, DC 20307

Serving as the Office’s Administrative Support Technician and recognizing the need for an effective tracking system for Practitioner Credentialing (PCF) files, I developed and with Management’s consent, instituted a viable tracking system which allowed that office to quickly and efficiently locate or track the PCF of any given Practitioner. Further, I had also developed and maintained several other logs which addressed accountability concerns related to aspects of that office’s day to day activities. Moreover, I had been appointed sole authority for the maintenance of the Main File Room. In this regard I made several readjusts in order to create a more efficient filing system. Moreover, I operated at a level of expertise whereas I was able to process any and all outgoing documentation concerned with Physician accreditation matters in a minimal amount of time and no Supervision.

I had been assigned the duties of addressing and processing several reports for this office as well. These reports proved to be quite valuable in that they were used to verify problem areas in terms of ensuring that licensure and other requirement for privileging were met and maintained by our Practitioners. I received many accolades from outside organizations, who found my work product to be accurate and, oftentimes, achieving a standard far above that which was required of my position and job description. Thusly, I had forged a splendid working relationship with those entities and persons who contacted that Department on a quite regular basis.

Furthermore, during the BRAC movement of 2010, I was charged with sole responsibility regarding transference of the PCF’s to Bethesda, MD (WRMMC) and Fort Belvoir, VA Hospitals. Not one file was found to be “lost,” or unaccounted for.

April 2006 – October 200740 Hours per weekFee Basis Claims AssistantRalph H. Johnson VAMCCharleston, SC 29401

Initially performed the duties of Telephone Operator on a temporary (1 year) Contract. Promoted after six months from GS-4 (Telephone Operator) to GS-7 (Claims Assistant) and performed administrative duties in support of the Fee Basis (Dental Clinic) Department. Those duties included preparing correspondence and generating/evaluating reports utilizing VISTA and MS Office computer programs. Other duties included assisting the patient in procuring pre-approved dental treatment, while assuring that insurance and other requirements were met.

January 2003 – February 200540 Hours per weekPatient Relations Assistant

VA HospitalSan Diego, CA 92161

Performed administrative duties in support of the FIRM Clinic at the Veteran’s Hospital located in San Diego, California. Duties included preparing correspondence and generating/evaluating reports utilizing VISTA and MS Office computer programs. Other duties included assisting and checking in the patient, assuring that insurance and other requirements were met. Additionally, I processed all records associated with the patient’s treatment and follow-up care.

November 2000 – January 200340 Hours per weekHuman Resources Representative Children’s HospitalSan Diego, CA 92163

I performed administrative duties in support of the Emergency Department and various other Clinics at Children’s Hospital’s San Diego, CA facility. Duties included preparing correspondence and generating/evaluating reports utilizing the MEDITECH and MS Office computer programs. Other duties included providing assistance to the patient’s parents, registering the patient (to include Medivac arrivals) and coordinating all clinical scheduling, lab work, etc. Additionally, I ensured that insurance and requisite documentation was completed and verified.

June 1999 – November 200040 Hours per weekAuditorReal Marketing ServicesSan Diego, CA 92150

Developed and established new procedures for handling and storing client specific documentation and associated audio taped records. I instituted new procedures that enabled management to pull records in a matter of minutes, rather than hours. Streamlined data retrieval and audit procedures by creating a new filing system, which proved invaluable in meeting client demands.

September 1997 – May 199940 Hours per weekCustomer Service and Sales RepresentativeInternational Data Response Corporation San Diego, CA 92151

I provided sales and service support for Sprint PCS’s wireless network. I utilized Microsoft’s Office and Corporate Specific programs. Also, I was among the 1% of the workforce selected to man the coveted Business-to-Business Section, which assisted high volume clients and businesses with enhanced services. Additionally, I acted as lead representative and Team Leader.

June 1994 – May 199765 Hours per weekImmigration Consultant Rick Warner EnterprisesFalls Church, VA 22171

I provided private consulting services for individuals with pending matters before either the U.S. Department of State’s Visa Office, or the Immigration and Naturalization Service’s Office of Refugee Affairs. I filed appeals with Consular Sections at Embassies and Consulates abroad and tracked pending Visa petitions on behalf of the client. I also afforded my Clients Notary Public, translation and documentation verification services.

February 1989 – June 199440 Hours per weekRefugee Officer U.S. Department of State Washington, DC 20020

Initially serving as a Secretary, I was charged with maintaining office files and preparing outgoing correspondence in support of 5 Foreign Service Officers. Prepared and packaged correspondence for signature of the President, Secretary of State, or other high-level officials, while ensuring typographical accuracy of all diplomatic correspondence. Arranged itinerary for diplomatic travel abroad and controlled all Top Secret, Sensitive and Confidential files, or records.

After promotion to Refugee Officer, I performed staff duties to include coordinating actions between the U.S. Department of State, Immigration and Naturalization Service and United Nations Liaison offices located abroad. I served as liaison between Congressional Staffers and overseas posts. Also, I assisted the general public in regards to State Department policies and procedures. Received congressional level inquiries and, using various computer programs, drafted State Department responses for signature of the President, Secretary of State and other high-level government officials.

June 1985 – October 198965 Hours per weekOwner/Operator of a General Contracting CompanyHayes, Fitts and Warner – General ContractorsNewark, NJ 07108

Created company office procedures and managed all documentation or correspondence related to Hayes, Fitts and Warner – General Contracting, Inc. Directed contract negotiation, hiring, payroll issues and addressed all employee related matters. Handled accounts payable/receivable and taxation matters utilizing various computer programs. Created, organized and established all aspects of administrative or office management issues to include procurement, accounting and equipment purchases and maintenance.

May 1983 – June 198540 Hours per weekMail Handler/Mail Clerk – Level FourUnited States Postal ServiceNewark, NJ 07101

I performed administrative duties at the behest of the Tour Supervisor. I participated in special projects at the behest of the Tour Supervisor.

March 1976 – March 1980

50 Hours per weekAdministrative Specialist/Parachutist82d Airborne Division, U.S. ArmyFort Bragg, NC 28307

Performed all duties required of an Administrative Section Leader for a 710 member Parachute Infantry Battalion. I prepared classified reports using high security computer programs under direct supervision of the Battalion Commander. I received 33 Letters of Commendation, the Distinguished Trooper Award and the Army Commendation Medal for exemplary duty performance.

FORMAL EDUCATION:

February 1992 – August 1992Consular Officer Course, U.S. Department of State, Washington, DC

Attended Consular Officer School at the Department of State, in order to learn policy and procedures related to U.S. Visa requirements and issuance. Course also included diplomatic protocol, security, policy implementation and related matters.

June 1976 – September 1976U.S. Army Administrative School, Fort Benjamin Harrison, IN

I attended the U.S. Army’s intensive 10 week course involving administrative and office skills. Courses included typing, filing, security and general office procedures.

CERTIFICATIONS: Top Secret Security Clearance 1989 – 1994Secret Security Clearance 2009 – Present

AWARDS: Distinguished Trooper Award (82 Airborne Division). Army Commendation Medal, Good Conduct Medal, 33 Letters of Commendation (US Army). Numerous Letters of Appreciation from Congressional Offices (U.S. Department of State).

OTHER INFORMATION:

I have tested at the expert level with Microsoft’s Word and Excel programs. Additionally, I have tested in the high intermediate area with Microsoft’s PowerPoint, Access and Outlook programs. Also, I have been trained and am well-versed on a number of other computer programs which include Top Secret systems such as the TEMPEST high security system, the WANG unclassified system and VISTA. Lastly, I am an accomplished typist (65 wpm), receiving numerous accolades regarding my ability to compose, proofread and prepare a variety of correspondence. I have attended and graduated from the SharePoint Basic and Advanced Courses, held at Fort Belvoir, VA.

FORT BELVOIR COMMUNITY HOSPITAL9300 DEWITT HOSPITAL

FORT BELVOIR, VA 22060

MCXA-DCD 27 March 2013

MEMORANDUM FOR RECORD

SUBJECT: Performance commendation

1.Mr. Ricardo Warner volunteered to help the Hospital Dental Clinic from 08 December 2012 to 13 Feb 2013 in order to help replace the main front-desk receptionist's position, vacant since May 2012. This key position is necessary to greet all dental patients and book appointments accurately and efficiently. This importance of this employee cannot be understated, as he serves both as hospital ambassador, and welcoming committee for patients who are often in great need of assistance.

2.Mr. Warner served with great eloquence and dignity, receiving numerous patient compliment cards from the hundreds of patients that he assisted. He was always seeking solutions to any problem and was often seen obtaining answers directly from staff-members. Mr. Warner integrated seamlessly and developed a keen sense of dental operations, and he effectively booked all appointments and managed phone calls and patient issues with the greatest of ease.

3.That Mr. Warner be recognized for his outstanding efforts, putting the patients and the Fort Belvoir Community Hospital ahead of his personal needs.

4.POC for this memorandum is the undersigned, COL Dom Reynders

(Signed)COL DOM REYNDERSDEPUTY CDR FOR DENTISTRYFT BELVOIR COMMUNITY HOSPITAL