for the slides from this presentation, visit: …...5 © teepa snow, positive approach, llc –to be...

23
1 © Teepa Snow, Positive Approach, LLC to be reused only with permission. © Teepa Snow, Positive Approach, LLC to be reused only with permission. For the slides from this presentation, visit: www.teepasnow.com/presentations Slides will be available for 2 weeks © Teepa Snow, Positive Approach, LLC to be reused only with permission. Handouts are intended for personal use only. Any copyrighted materials or DVD content from Positive Approach, LLC (Teepa Snow) may be used for personal educational purposes only. This material may not be copied, sold or commercially exploited, and shall be used solely by the requesting individual. Copyright 2017, All Rights Reserved Teepa Snow and Positive Approach® to Care Any redistribution or duplication, in whole or in part, is strictly prohibited, without the expressed written consent of Teepa Snow and Positive Approach, LLC 1 2 3

Upload: others

Post on 31-May-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

1

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

For the slides from this presentation, visit:

www.teepasnow.com/presentations

Slides will be available for 2 weeks

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Handouts are intended for personal use only. Any copyrighted materials

or DVD content from Positive Approach, LLC (Teepa Snow) may be used

for personal educational purposes only. This material may not be copied,

sold or commercially exploited, and shall be used solely by the requesting

individual.

Copyright 2017, All Rights Reserved

Teepa Snow and Positive Approach® to Care

Any redistribution or duplication, in whole or in part, is strictly prohibited,

without the expressed written consent of Teepa Snow and

Positive Approach, LLC

1

2

3

Page 2: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

2

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Caring for the

Caregiver:

Tips to Help You and

Your Clients’ Loved

Ones

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Why Do We Care About Care

Partners?

- Care partnering is very hard work!

- The emotional state of care partners affects the person being cared for

- Care partners are just as important as the person with brain change!

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Beliefs:

- People living with brain change are doing the

best they can

- Partners are challenged when learning how

to dance with their person

- We play a key role in making life worth living

- What we choose to do matters for all

- We must be willing to change ourselves

before helping others change

- We must be willing to stop and back off and

try again, if it is not working

4

5

6

Page 3: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

3

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Quiz Time!

- What do we know?

- What do we think we know?

- What don’t we know?

- What surprised us most?

- What can we do about it?

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Question #1

Dementia and Alzheimers are two

different words for the same condition

a. True

b. False

c. I don’t know

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Question #2

What is dementia?

a. Problems with memory

b. Another word for Alzheimers

c. Something all older people get

d. Another word for a failing brain

e. I don’t know

7

8

9

Page 4: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

4

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Question #3

How long do people live when they get

dementia?

a. Not long, 1-3 years

b. About 3-5 years

c. Anywhere from 6 months to 30 years

d. About 10-15 years

e. I have no idea

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Question #4

What is the first change with dementia?

a. The brain begins to shrink

b. The chemistry of the brain changes

c. The person’s personality changes

d. The person’s behavior changes

e. I don’t know

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Question #5

What parts of your brain will change if

you get dementia?

a. Memory and language centers die

b. Thinking and behavior centers die

c. All areas have some changes at about

the same time

d. All areas have some changes at

different times

e. I really don’t know

10

11

12

Page 5: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

5

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Question #6

About how many types, forms, or

causes of dementia are there?

a. 2-3

b. 5-10

c. 20-40

d. Over 100

e. I have no idea

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Question #7

About what percentage of people with

Parkinsons get some form of dementia?

a. About 40-50%

b. About 75-80%

c. About 10-15%

d. About 25%

e. I don’t know

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Question #8

What type of dementia is most common

among people who have Parkinsons?

a. Probably FTD

b. Probably vascular dementia

c. Probably Alzheimers dementia

d. Probably Lewy body disease

e. No one knows

f. I don’t know

13

14

15

Page 6: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

6

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Question #9

What is an effective treatment for people with Parkinsons and dementia?

a. How we respond, the settings we create, and the opportunities to continue to life with support that are provided

b. There are pills people can take to slow the disease down

c. There is nothing that really helps

d. Exercise and eating right can keep it from getting worse

e. I don’t know

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Question #10Which message would you prefer if you had

dementia?

a. You seem incompetent, let me help you

b. Hey there, is there something I can offer

to make things better?

c. There is clearly something wrong with

you and I don’t know what to do

d. You are scaring me and I want you out of

here

e. There is clearly something wrong with

you and I am going to call the

authorities for help

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

So, What is Dementia?

- It is NOT part of normal aging! It is a

disease!

- It is more than just forgetfulness, which is

part of normal aging

- It makes independent life impossible,

eventually

16

17

18

Page 7: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

7

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Dementia Alzheimers Memory Problems

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

About 90-95% of the general public think

Dementia Alzheimers Memory Problems

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

BETTER ANSWER:

Dementia Alzheimers Memory Problems

19

20

21

Page 8: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

8

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

BEST ANSWER:

Dementia Alzheimers Memory Problems

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Having dementia

does not equal and is more

than JUST Alzheimers

does not equal and is more

than JUST Memory Problems

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

How Does it Start?

• Chemical changes happen first

• Then structural changes happen

• Then it spreads OR it might just stay

steady for a while

22

23

24

Page 9: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

9

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

How Common are all forms

of Dementia?

The risk goes up

dramatically with

increasing age

America is aging!

Various dementias will

increase by 200-300%

over the next 30 years

without medical advances

and life style changes

0

10

20

30

40

50

60

Percent with some degree &

form of dementia

<60

at 60

>85

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Cognitive Changes With Aging:

Normal changes: More forgetful and slower to learn

MCI: Mild Cognitive Impairment: Typically one area

such as immediate recall, word finding, or complex problem

solving, ½ of these folks will develop dementia in 5 years

Dementia: Chronic thinking problems in > 2 areas

Delirium: Rapid changes in thinking and alertness, seek

medical help immediately!

Depression: Chronic unless treated, poor quality of life, “I

don’t know” or “I just can’t” responses, no pleasure, can look

like agitation and confusion

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

The person’s brain is dying

25

26

27

Page 10: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

10

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Normal

Brain

Alzheimers Brain

Used with permission from Alzheimers:The Broken Brain, 1999 University of Alabama

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Learning and

Memory

Center:

Hippocampus:

BIG CHANGE

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Understanding Language – BIG CHANGE

28

29

30

Page 11: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

11

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Hearing Sound – Not Changed

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Sensory Strip

Motor Strip

White Matter

Connections

BIG CHANGES

Formal Speech

and Language

Center

HUGE CHANGES

Automatic Speech

Rhythm – Music

Expletives

PRESERVED

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Executive

Control

Center:

Emotions

Behavior

Judgment

Reasoning

31

32

33

Page 12: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

12

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Vision Center – BIG CHANGES

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

For all that is lost,

some remains!

• 1/3 of brain remains

• Know what still works

• Know how we support in areas of loss

used with permission from Alzheimers:The Broken Brain, 1999

University of Alabama

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

34

35

36

Page 13: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

13

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

How to Give Feedback and

Help as a Coach:

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

What is a Coach?

-Supports and encourages

-Helps others learn something new

-Helps others gain skills

-Helps others practice and drill on the skills

-Helps others integrate their skills and

reinforces use until they become ‘automatic’

37

38

39

Page 14: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

14

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Option 1:

Focus only on what is wrong or not working:

Say:

-“No”

-“Don’t”

-“That’s not right”

-“You missed”

Do:

-Head shakes

-Sad face

-Grimace

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Option 2:

Focus on positive strokes only:

Say:

-“Good”

-“That’s it”

-“Great”

Do:

-Nods

-Smiles

-Claps

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Option 3:

Ignore the person:

Say:

-Nothing

Do:

-Do other things

-Pay no attention

40

41

42

Page 15: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

15

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Option 4:

Take over and do it yourself:

Say:

-“Let me do it”

-“You don’t know what you are doing… here,

let me do it”

Do:

-Take it out of the person’s hand

-Have them sit down and watch

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Option 5:

- Be specific and positive:

Say:

-Give step by step cues

-“Yes”

-Reinforce what was right

Do:

-Show how

-Demonstrate

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

A Good Coach Uses

Learning Cycles:- Do something

- Share what happened and what didn’t

happen

- Think about and consider why?

- Connect this up to what happened and other

situations

- Get a commitment to try something

- Do it again with the change in place

- Offer supportive feedback

43

44

45

Page 16: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

16

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Before Coaching:

-Be in control of you

-Decide if this discussion is ‘worth it’

- Pick your place and time for the discussion

- Get connected to the individual using the

Positive Physical Approach

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Five Steps of Coaching for

Change:1. Identify there is a problem: be objective

-“I noticed… “

2. Ask for information and listen

-“Tell me about it….” or “Tell me more…”

3. Ask for help to figure out a solution that will

work: listen, then ask more and help get real

-“What ideas do you have about how to….”

4. Agree on what to do next: assignments, times

5. Check in and provide feedback

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

To Offer Feedback:

- Connect to the partner

- Ask the partner to observe with a goal in mind

- Do something with the person

- Seek the care partner’s perspective on progress

- Reflect what you think you heard (+, 0, -)

- Explore for more: -Ask the partner for two things that seemed to go well for their partner-Ask for one thing they would like to see go differently or better for their partner

- Drill with the person, continuing to seek input from the care partner

46

47

48

Page 17: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

17

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Consider Personality Traits:

Who are you?

- Introvert - Extrovert

- Lots of Details - Big Picture Only

- Logical - Emotional

- Planning Ahead - Being in the Moment

Who is the care partner you are trying to help?

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Introvert - Extrovert

Introvert = Controllers

Likes to be alone

Likes to think it out

Likes personal space

Needs alone time

Private

Will focus on the negative – mistakes

Won’t notice what went well

Extrovert = Connectors

Think out loud

Talk it out

Seek out people

Share a lot

Not good with boundaries

Will focus on what was good – great!

Will not notice what could be worked on!

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Second: How Do You…

- Like to get information

- Like to do things

- Decide whether to do something

- Approach an unfamiliar task

49

50

51

Page 18: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

18

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Details – Big Picture

Details

Needs to know how

Specifics of what to do

Wants detailed info to do it ‘right’

Likes doing the familiar and routine

Likes a check list and follows it

Likes to do it

Big Picture

Needs to know why

Likes to ‘fly by the seat…’

Likes to hear the big plan

Likes to try out new and different ways of doing things

Likes to experiment

Likes to talk it out first

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Third: What Makes ‘Sense’?

- How do you ‘judge’ things?

- How do you decide if things are ‘OK’

- What matters most to you?

- What drives your behavior and actions?

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Logical - Emotional

Logical = Think

Head First

Fair

Reasonable

Rational

Likes to discuss differences of opinion

How other people ’behave’

Emotional = Feel

Heart First

Nice

Kind

Empathetic

Prefers to avoid disagreements

How other people ‘feel’

52

53

54

Page 19: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

19

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Fourth: How Do You…

- Use time

- Feel about time – the future versus now

- Plan ahead versus like surprises

- Feel about knowing what is expected

- Feel about ‘deadlines’

- Feel about making decisions

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Planning Ahead – In the

Moment

Planning Ahead

Aware of the future

Sets priorities - plans

Likes routines

Likes a schedule

Likes to do things as planned

Decide and move on!

Needs to be in control

In the Moment

Being flexible

Go with now issues

Not forward thinking

Running late

Putting ‘other’ things off

Consider options….

Go with the flow

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Some ‘stuff’ we think/feel

people do on purpose

is really just ‘who’ they are

55

56

57

Page 20: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

20

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Which Personality Traits are

Better?- There is no better

- Just different…

- Just ranges…

- Know your self

- Know your person

- Know the Care Partner

- Support each for who they are!

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

How Can We Become Better

Communicators?

Let go of the past to be in the moment

Go with their flow

Be willing to try something new

Be willing to learn something different

Be willing to see it through another’s eyes

Be willing to fail and try again

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

INTENT

I'm sorry I was trying

to help

EMOTION

I'm sorry I made you angry

I’m sorry I disappointed

you

INTELLECTUAL CAPACITY

I'm sorry, I had no right to

make you feel that way

THAT HAPPENED

I'm sorry, it should NOT

have happened

THIS IS HARD

I'm sorry, this is hard, I

hate it for you

58

59

60

Page 21: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

21

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Communication Strategies:

1. This or That?

2. Tell Me More About It

3. Show Me How You Use It

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

To Communicate

When They’re Distressed:

First – Connect Emotionally

Then - Use Supportive Communication

Finally - Move Together to a New Location,

Activity, or Conversation

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

To Connect Emotionally:

- Send visual signal of connection:

-Look concerned

-Send a verbal signal of connection:

-Use the right tone of voice

- Send a physical signal of connection:

-Give a light squeeze or sandwich the hand

-Offer a open palm on shoulder or back

-Offer a hug if the person is seeking more

contact

61

62

63

Page 22: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

22

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Then, Use Supportive

Communication:• Repeat a few of their words, with a question

• Listen!

• Offer empathy:

•“Sounds like…”

•“Seems like…”

•“Looks like…”

• Go slow

• Avoid confrontational questions

• Use just a few words

• Validate their emotions

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

Be a Detective, Not a Judge!

Try to figure out what is being communicated:

•Words

•Thoughts

•Actions

•Needs

•Beliefs

Don’t assume or presume

Don’t discount the message because of how it

is delivered

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

For All Communication:

If what you are trying is not working:

- Stop!

- Back off

- Think it through, then:

- Re-approach

- Try something slightly different

64

65

66

Page 23: For the slides from this presentation, visit: …...5 © Teepa Snow, Positive Approach, LLC –to be reused only with permission.Question #6 About how many types, forms, or causes

23

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

The content contained in this presentation is strictly for informational purposes. Therefore, if you wish to

apply concepts or ideas contained from this presentation you are taking full responsibility for your

actions. Neither the creators, nor the copyright holder shall in any event be held liable to any party for

any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly

or indirectly from any use of this material, which is provided as is, and without warranties.

Any links are for information purposes only and are not warranted for content, accuracy or any other

implied or explicit purpose.

This presentation is copyrighted by Positive Approach to Care and is protected under the US Copyright

Act of 1976 and all other applicable international, federal, state and local laws, with ALL rights reserved.

No part of this may be copied, or changed in any format, sold, or used in any way other than what is

outlined within this under any circumstances without express permission from Positive Approach to Care.

Copyright 2017, All Rights Reserved

Teepa Snow and Positive Approach to Care

DISCLAIMER

© Teepa Snow, Positive Approach, LLC – to be reused only with permission.

To learn more about the

information covered in this

educational presentation,

join our email list.

Text TEEPA to 22828 Resources are provided free of charge.

Message and data rates may apply to text.

67

68