For investment professionals only. Not to be relied upon by private investors.

From the left hand side, select ‘Servicing’ and then ‘Create Client / Prospect’.

On the ‘Create / Manage a Client or Prospect’ screen, select the agency number you would like the new client linked to, and enter the new client’s title, first name and last name.

When you click ‘Continue’ the system will check whether a client with the same name already exists.

If not, you can proceed with creating the new client.

However, if the system finds any other clients linked to your firm with the same name, then the details of the existing clients are displayed. If a profile for your client has already been created, then you can click the ‘Manage Client Profile’ option in the ‘Action’ column to amend the details for the existing client as required.

As it is entirely possible to have two clients with the same name, you also have the option to continue with setting up the new client.

You can then enter further details about the client. Most information however is not mandatory at this stage. You can create an initial quote for the prospective client with minimal information; however you will need to provide the remaining information in order to submit an account opening instruction.

Under the ‘Address’ section there is an option to ‘Show additional client profile fields’. Clicking on this option expands the screen further so that you can provide tax , nationality and employment information for the client. This information is used for HMRC reporting, AML verification and MiFID II reporting for clients who invest in exchange traded investments.

We only accept new business from clients who are UK tax residents, however if your client also has additional tax residencies, you can tell us about them here, otherwise you must do so before submitting the account opening.

For AML and MiFID II purposes, we need you to tell us about all the nationalities your client holds. If your client is a UK national only, we do not require any further information in this section, as we will use the National Insurance number specified for MiFID II reporting, where required. If your client holds a nationality that is not UK, then we may need further information.

For non-UK nationalities, once you have clicked on ‘Next’ you can add your client’s other nationalities by selecting from the ‘Add all countries relating to clients nationalities’ drop-down and clicking on the ‘Add’ button after each nationality is selected.

Once you have added all nationalities, tick the box and then click ‘Confirm’.

You may then be asked to provide a relevant country identifier as required by MiFID II. If the preferred country based on the MiFID II specified hierarchy is the UK, and you have already entered your client’s National Insurance number above, you will not need to add any further information. However if the NI number or another country identifier is required, you will now be asked to enter it. You do not need to enter the country identifier at this stage and any added nationalities will be recorded when you save the prospect. However, we recommend you provide the information at this stage to prevent delays in the future.

You can now specify the client’s employment status from the options in the dropdown box.

In order to create the prospect you must confirm that your client is not a US citizen, and that your client has read and agreed to the privacy statement.

Finally, you have the option for an automated AML check to be performed on your client, provided that you have at least provided the client’s first and last names, date of birth and full address. You may skip this step, but this check will be required before the client’s account can be opened and you will be asked again at the time of submitting an account opening instruction.

Should the AML check be unsuccessful, then as a next step you will be given the opportunity for the client to be verified through an Identity Verification Certificate (IVC). It is not necessary for you to send us the IVC at this stage; you simply have to tick the box to confirm that you have verified the client and ensure the IVC is stored in your own records. We undertake regular sample checking of IVCs and we may request to see this in the future.

If you tick the ‘Yes’ option for IVC your client will be marked as AML verified.

If we cannot electronically verify your client and you do not wish to provide an IVC, then you have the option of sending us the necessary documentation at the time of submitting an account opening instruction. If you select this option, then we cannot accept a debit card payment. Payment will be required by cheque and we will not invest any money until we have received the required documents to verify your client. If we do not receive the documents within 30 days from the instruction being submitted then the instruction becomes invalid and you will need to submit a new one.

This presentation is for investment professionals only, and should not be relied upon by private investors. The value of investments, and the income from them, can go down as well as up and your clients may get back less than they invest.

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