Food and Beverage Service

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Organization of the Food and Beverage

Division

Food and beverage service among hotels, restaurants and food

outlets are handled by the Food and Beverage Services Department, under the

command and responsibility of the Food and Beverage Manager.

When there are voluminous and complex operations, there maybe a need for further division of labor that

require a creation of sub-units which will be supervised by supervisors or section heads. Among

the sub-units are:

• Bars – headed by the Bar supervisor or bar captain• Food outlets – supervised by Outlet supervisors

• Room service – under the responsibility of the Room service supervisor or captain

• Banquet service (both for in-house function and catering) – under the supervision of the Banquet

supervisor.

• Your Description Goes HereResponsibilities of Responsibilities of the the

Food and Beverage Food and Beverage DivisionDivision

• The delivery of food and beverage service to guests in all its outlets, guestrooms, function rooms, and outside catering in accordance with prescribed standards;

• Maintaining the goodwill of patrons and guests through effective guest relations, proper handling of guest complaints, inquiries and requests;

• Ensuring the attainment of sales forecasts through the administration of promotional strategies and suggestive selling techniques;

• Ensuring the consistent implementation of the company’s internal control program which include budget control, cost control, quality assurance and other related areas;

• Preparing drink and wine list;

• Coordinating with the kitchen and other departments on matters pertaining to food preparation and service;

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Organizational Organizational ChartChartof the of the

Food and Food and Beverage Beverage DivisionDivision

Organizational Organizational ChartChartof the of the

Food and Food and Beverage Beverage DivisionDivision

Food and Beverage Director or ManagerFood and Beverage Director or Manager

Outlet Manager or Outlet Manager or SupervisorSupervisor

Room Service Manager Room Service Manager or Supervisoror Supervisor

Bar Manager or Bar Manager or SupervisorSupervisor

Banquet Manager Banquet Manager or Supervisoror Supervisor

Captain WaiterCaptain Waiter Room Service Room Service CaptainCaptain

Bar captainBar captain Banquet CaptainBanquet Captain

WaitersWaiters

BusboysBusboys

Room Room Service Order Service Order

TakerTaker

Rooms Rooms Service Service WaiterWaiter

BartenderBartender

Bar Bar AttendantsAttendants

Bar BoysBar Boys

Banquet Banquet WaitersWaiters

Banquet Banquet Receptionists/ Receptionists/

AttendantsAttendants

Job Description:

Food and Beverage ManagerFood and Beverage ManagerFood and Beverage ManagerFood and Beverage Manager

Basic Function:

Plans, organizes, directs and controls the delivery of service in all outlets,

guestrooms, and banquets and sees to it that policies and standards are complied

with.

Headwaiter or Outlet Headwaiter or Outlet SupervisorSupervisor

Headwaiter or Outlet Headwaiter or Outlet SupervisorSupervisorBasic Function:

Oversees food and beverage operations in his assigned outlet, ensures that service is carried out in accordance with prescribed

standards and policies.

Captain WaiterCaptain WaiterCaptain WaiterCaptain Waiter

Basic Function:

Oversees the set-up and delivery of service in his/her assigned station.

ReceptionistReceptionistReceptionistReceptionist

Basic Function:

Welcomes and greets customers at the entrance and escorts them to their tables.

WaiterWaiterWaiterWaiter

Basic Function:

Takes and serves food and beverage order according to prescribed standards of

service.

BusboyBusboyBusboyBusboy

Basic Function:

Dining room helper and runner.

BartenderBartenderBartenderBartender

Basic Function:

Prepares / mixes alcoholic and non-alcoholic beverages according to prescribed

standards.

BarboyBarboyBarboyBarboy

Basic Function:

Acts as runner and helper in the bar.

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