Flying StartPreparing for Interviews

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Flying Start Webinar Series – Part TwoPreparing for InterviewsDeveloped by Joanne Purdue, Professional Officer NSWNMA

The NSWNMA is both the trade union and professional association representing the

industrial and professional interests of Nurses and Midwives employed in NSW.

We work with our members as a collective to shape;

• Fair pay and conditions

• Safe workloads

• Workplace safety

NSWNMA 66,000 members + 7,000 Student members

NSW branch of the Australian Nursing and Midwifery Federation (280,000 members

Australia wide)

We provide;

• Industrial Representation

• Professional Support & Education

• Legal Representation

NSW Nurses & Midwives Association

bit.ly/nswnmastudents

• Jo Purdue• Professional Officer, NSWNMA• ICU Nurse• 8 years as hospital Educator and running New Graduate Program at a large tertiary teaching hospital• 10 years conducting interview panels for NSW Health New Graduate Program• 8 years supporting EN transition to practice

Introductions

• Interview preparation

• Interview questions

• Behavioural interviewing

• Video interviews

• Next in the series – Registration with the NMBA• Friday 16th October 2020 10.00am – 12.00pm

Overview

NSWNMA Professional Education• 16th October 2020 - Professional Registration – Quick Guide, FAQ (Webinar)

Submitting an application for registration for the first time can be a stressful and confusing process. Making errors in declarations or not submitting the correct documentation can lead to delays in your registration.

This webinar will assist newly graduating nurses and midwives with the initial application process for your professional registration with the Nursing and Midwifery Board of Australia (NMBA).

Program:• The difference between AHPRA and the NMBA;• Tips to avoid delays;• Meeting the Registration Standards.

• November 2020 - Student to New Grad Workshop (Webinar)• December 2020 - Student to New Grad Workshop (Webinar)• January 2010 - Student to New Grad Workshop (Face to Face)

• General rule of 72 hours notice (check spam/junk mail)

• Accept the interview time given

• Ask who will be on the panel

• Exact location of interview – in person or online ?

Prepare, Prepare, Prepare

Organise documents:

• 100 points of ID – passport and drivers license (bring photocopies as well that then can be easily verified)

• Original professional registration documents or certificates of qualification (bring photocopies)

• Any other supporting documentation, bring signed copies of application

• Portfolio

What to Bring?

• Treat the panel as though they know nothing about you – start from the basics and build up

• Write down what you can bring to the position – talk to friends about what your best attributes are

• Formulate your own list of questions to ask panel at the end of the interview (training/education prospects, length of time until decision and notification and approximate start date)

• Practice in front of a mirror

• The questions that the panel will ask you should be mostly based around the selection criteria

Be well prepared!!!

General Hints

First impressions count!

Smart : clothes that make you feel good, confident and comfortable.

• Males: trousers, business shirt, tie, dark shoes (polished) and socks, clean shaven or neat beard, not too much aftershave.

• Females: skirt or trousers and business shirt, polished court shoes, neat hair, minimal jewellery, remove chipped nail polish, make-up (not piled on), not too much perfume

What to Wear?

Visualise your interview… You entering the room, shaking hands, making small talk, answering questions, end, shaking hands, thanking the panel for the interview and leaving with a big smile on your face.

Visualise the call congratulating you on your success!!!

“If you think you can or think you can’t, you’re right”

Visualise

ü Have a light snack beforehand

ü Bring a pen and note book

ü If you know who is going to be on the panel, try to already have their names memorised

ü Arrive in plenty of time – be polite to reception // login a few minute early in case of IT issues

ü No matter what happens… an interview is an opportunity… use it!

ü In waiting room: deep breath, when letting the breath out, relax… concentrate on feeling your body relax into the chair

ü Switch off your mobile

The Interview – Before you go in

• Make eye contact with each panel member and smile!

• Its ok to be nervous! Say so, but don’t continually apologise

• Be aware of slowing your speech down – keep your speech at a normal pace

• Do not talk too much – sell your skills & strengths clearly & succinctly

• Water… buys time.

The Interview

• Avoid slang, never swear

• No derogatory comments about previous work places or colleagues

• Do not talk about your personal life

• Humour? Aim at yourself not the panel

• Listen carefully

• Emphasise your past & present achievements relating to skills required

Interview Tips

• How would you manage a conflict situation?

Ø e.g. An angry relative complaining about the care of a patient. (Maintain privacy, take away from bedside or clinical area, try to resolve, if can’t then know the chain of escalation, know Zero Tolerance & Code Black, contemplate IIMS and documentation; EAP availability).

Interpersonal, Verbal and Written Communication Skills

• How do you see your role as a new RN?

Ø e.g. Scope of practice within legislation, safe practice, accountability patient advocate.

• What qualities and skills will you bring to the role of a new RN?

Ø e.g. Experience as an AIN (casual) Know the job description inside out… questions based upon job description essential and desirable. Write down your attributes e.g. Time management skills, ability to work as part of a team.

Interpersonal, Verbal and Written Communication Skills

• How you would plan care for your shift?Ø Technically no right or wrong answer

• How you justify your answers is what countsØ REMEMBER prioritise, problem solve, stay safe and keep patients safe

• ask for help• Delegate

• What would you do in an emergency?Ø DRABCD, Documentation including IIMS

Clinical questions: methodical, concise answer from beginning to end, answering as talking to a layperson

Current Knowledge & Clinical Problem Solving

Your patient has fallen in the shower unwitnessed. You are the first on the scene. He is bleeding from the head. What issues might you need to consider and what actions would you take?

Scenario Question

Your patient has fallen in the shower unwitnessed. You are the first on the scene. He is bleeding from the head. What issues might you need to consider and what actions would you take?

Scenario Question

• DRSABCD, seek assistance, remain with patient, safe handling / no lift

• Activate CERS / Rapid Response

• Control Bleeding, Assess vitals, AVPU

• BGL, GCS (Neuro Obs)

• Post Falls Management (policy), Documentation, IIMS, Ontario/FRAMP, notify family

• How will you maintain your professional education?

• What are your goals?

• May be given a scenario question e.g. you are asked to remove an intercostal catheter (you have not done this before). How would you manage it?

• NB: Ask for help• Identify you have not done it before• Look up how Check policy and safe work practice• Get another RN,CNE to teach you

This is about safe practice!

Commitment to Personal & Professional Development

May ask about:

• Conflict management

• Benefits of team work to a patiente.g. Continuity of care, coordinated care & patient focused

• How you would contribute to team work

• NB: Communication, documentation and listening skills.

Ability to Work in a Multi Disciplinary Team

• May ask how to manage infectious patients Standard/universal precautions (PPE, isolation and signage etc for MRSA, 5 moments of hand hygiene, what you do for yourself, others and the patient.

• WH&S: Legislation which covers all staff to ensure the safety of all people entering the facility including staff, patients, visitors, contractors etc and include examples , wet floor sign, tagging of faulty equipment and reporting it etc.

• Consider your role in quality improvemente.g. Partaking in trial of new equipmentOngoing review of practice to achieve best outcomes Clinical audits.

Understanding Quality Improvement

Professional, Ethical and Legal Requirements of the RN, Midwife or EN

• Professional – what is your responsibility for maintaining this? How will you do it?

• Ethical – patient’s right to refuse treatmentNB: your role is to educate and be an advocate but don’t apply your beliefs.

• Legal – valid consent5 “R’s” of drug administrationWhat are your responsibilities with administration of medications including checking S8sThink about the what ifs?NB: documentation, (IMS), reporting.

•

Understanding

About looking at participants behaviours in previous settings and situations…

Examples: • Think of a time when you were faced with some conflict clinically.

Can you describe the situation and what you did?

• Sooner or later we will come across a patient who is being unreasonable. What sort of behaviours do you find most frustrating and how do you respond under those circumstances?

• Think of a time when you were coming into a new work team. What did you do to establish credibility?

Behavioural Interviewing

• Remember you can’t communicate, document or notify too much

• Give examples

• Include why development of skills and qualities are important to you

• You’re never working alone, so you can ask for help

• Delegate

• Let the panel know you would be safe in your practice by resourcing policy and procedure, educators, NUMs and senior staff

• Include reflection as away to improve practice

General Hints

Remember:

• Have a drink of water if you need to gather your thoughts

• You can ask for questions to be repeated or clarified if unsure

• You can always go back to questions

• You can take notes to refer to, or just to have there as a confidence boost.

Stuck?

ü Pick a good location and background (good natural lighting - no beds, kitchens or clutter in the background)

ü Turn on the lights if you do not have natural lighting (light source behind the camera is ideal)

ü Test you audio and webcam resolution prior to the day

ü Ideally have your internet plugged in so your video and audio can stream properly and is stable

ü Know your streaming service and test. Google hangout, Zoom, Google meetings etc

Video Pre - Checklist

• Make those around you aware that you are going to be doing a interview to minimise interruptions

• Put your pets away

• Make sure your webcam is at eye level

• Make sure you maintain eye contact with the camera

• Avoid swivel chairs and fidgeting

• Dress professionally and avoid bright colours

During a Video Interview

• Sticky notes and screen placement

• Practice active engagement - when listening, nod and smile to show you are engaged

• If you don’t have these resources already, you may want to consider the following:

Ø Explore the resources available at the public library in your area. Some libraries have private rooms you can reserve and may be able to loan you the equipment you need

Ø Ask friends if you can borrow equipment or an appropriate outfit

Ø Rent equipment

Engage!

• Always have a couple questions to ask the panel

• Thank the panel for the opportunity of interview

• Don’t be afraid to ask for feedback

Concluding the Interview

I do not FAILI SUCCEED in

finding out what does not work

TAKE SOME DEEP BREATHS

and GOOD LUCK

Q&A

• Job Interview Tips: http://au.hudson.com/job-seekers/helpful-tips-career-advice/interview-preparation/interview-tips

• The 10 Best Questions To Ask At A Job Interview: http://www.fya.org.au/2016/03/29/ten-questions-to-ask-at-a-job-interview/?gclid=CMTt3pf-588CFQsmvQode7gG-Q

• 75 Behavioral Interview Questions To Select The Best Candidate: http://recruitloop.com/blog/behavioural-interview-questions/

• Behavioural Nursing Interview Questions: http://www.best-job-interview.com/nursing-interview-questions.html

• How to nail the job interview: http://www.fya.org.au/2015/10/27/how-to-nail-the-job-interview/?gclid=CLP1t5WA6M8CFQwkvQodNDINDw

Resources