flagship magazine - winter 2013
DESCRIPTION
The latest issue of Flagship magazine - Portsmouth City Council's magazine for residentsTRANSCRIPT
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Win: Tennis centre membership Kings family panto ticket
WINTER 2013
Season’s greetingsSeason’s greetings
On the coverSnowmen by Jon Somers
Follow onlinewww.facebook.com/portsmouthcitycouncil
www.twitter.com/portsmouthtoday
www.portsmouth.gov.uk
WINTER 2013
forewordCllr Gerald Vernon-Jackson, Leader of the councilDear residents
Thank you very much for all the ideas you provided during our consultation on the council’s budget, which was really useful.
We have had to make some difficult decisions, and it has been a tough time for the city generally, with the decision taken to end shipbuilding at the dockyard. We will work hard to try to make sure we protect jobs as much as possible.
In this colder weather, please do keep an eye out for neighbours who may be elderly or vulnerable, to make sure they are OK.
My best wishes to you and your families for Christmas and the new year.
flagship is produced by Portsmouth City Council, Civic Offices, Guildhall Square, Portsmouth PO1 2AL 023 9282 2251 [email protected] search for flagship at www.portsmouth.gov.uk
flagship is printed on 100% recycled paper using vegetable inks. Please recycle this magazine when you have finished with it.
DistributionDistribution 91,450. flagship is distributed by PDC. Deliverers have an official route map from the company. If you live in a block of flats, please help them get access. To check their identity or in case of a problem, call Charlene Ellis at PDC on 01904 606300.
How we use your informationWhen you enter a competition or survey in flagship, or send us your details for a giveaway, this is how we use your personal information. Your details will be used in accordance with the Freedom of Information Act (FOIA) 2000 and the Data Protection Act (DPA) 1998 or other appropriate legislation. If information you have provided is personal, as defined under the DPA, we will only use it for the purpose for which you provided it. We only share your personal data with a third party if we are required to do so by law or if we need to in order to provide the service you requested. You might be asked to tick a box on the form to allow us to use the information for other purposes, such as improving our services.
Your councilCouncillors’ meetings are normally held in public. Anyone may make their views known on an agenda topic or ask questions by prior arrangement. Go to www.portsmouth.gov.uk and search for council meetings. Search for councillors for their contact details and How to Contact Your Councillor for more information. Or call city helpdesk on 023 9283 4092.
Normal opening hoursCity helpdesk: 8.30am–5pm weekdays
Civic Offices reception: 8:30am–5pm Monday–Thursday 8:30am–4pm Fridays
Switchboard: 8:30am–5pm Monday–Friday
AdvertisementsWhilst every effort has been made to ensure the accuracy of advertisements or sponsorship in this publication, Portsmouth City Council cannot accept any liability for errors and omissions. We will not accept any responsibility for claims made by advertisers and their inclusion in flagship, and this should not be taken as an endorsement by Portsmouth City Council.
CompetitionsCompetitions in flagship are open only to people who live or work in Portsmouth. They are not open to employees of the council.
You can get this Portsmouth City Council information in large print, Braille, audio or in another language by calling 023 9283 4092.
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Contacting us over the holiday periodThe Civic Offices, the city helpdesk and our switchboard will close at 4pm on Christmas Eve and New Year's Eve. They will be closed 25–27 December and 1 January.
Children’s social care/safeguarding:
24 and 27 December: emergency phone queries only – 023 9283 9111 (office hours) or 08456 004555 (other times).
25, 26 December and 1 January: emergency phone queries only – 08456 004555.
Adult social care
Call 023 9268 0810 at any time.
3www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
4 winter warmth
6 school news
8 out & about
12 competitions
14 community loos
A-Z pullout centre section
19 snow and ice advice
29 three pages of waste and recycling tips
in this issue Help us find loving homes
We’re looking for people who can adopt children and offer them a loving home. Jackie Clark, manager of our adoption service, said: “Adoption is a lifelong commitment and our children need permanent, stable and caring families. Many have had a challenging start to life and they need the chance to have a happy and fulfilled childhood.”
Adoptive parents can be married, single, in a civil partnership or living with a partner. They need to be over 21 and to have good health, a stable lifestyle and the commitment needed to care for a child until adulthood.
Some adopt one child, while others adopt children from the same family.
We’re especially keen to hear from people in Hampshire or West Sussex, because our children usually need to find families from outside the city. But we welcome Portsmouth residents too.
Please go to adoption.portsmouth.gov.uk or call us on 023 9287 5294.
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4 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
Last year Mary Smith asked us to help her get central heating and a new boiler at her home in Cosham. We found a contractor to do the work and subsidised the cost with a grant.
“My hot water’s really good now,” says Mary. “And the central heating is lovely. The grant process was easy. I’d recommend it to my friends.”
Mary didn’t stop there. Her next step was to enquire about getting free loft insulation through the ECO deal. This uses cash from the big energy companies to help people who need insulation or a new boiler, but who are on a low income or who live in a home that’s hard to improve.
More info:
f If you’re having a problem staying warm this winter, can’t afford your bills, or need advice on energy efficiency, call 023 9268 8369.
f For more tips and advice on staying warm, search winter warmth at www.portsmouth.gov.uk
f To learn more about qualifying for the ECO deal, getting a Green Deal loan to improve your home’s energy efficiency, or other ways of financing improvements, go to www.solentgreendeal.org.uk, call 0800 052 2242 or email [email protected]
Keep warm and well – and saveWe’ve got lots of advice on how to stay cosy while saving cash and keeping healthy.
Help to make your home warmer
5www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
Keep warm and well – and save
Sign up and you could saveYou could save on your energy bills by joining Switch Hampshire.
The idea of Switch Hampshire is that if lots of people join together, the whole group can negotiate a better deal with energy suppliers.
How it works:
f Register between 10 December and 17 February at www.hants.gov.uk/switch or by calling 01962 846828. You’ll need your gas and electricity bills to hand.
f Switch Hampshire will negotiate with suppliers, then contact you with details of how much you could save.
f You decide whether or not to switch from your current suppliers. There’s no obligation and no fee.
f If you do decide to switch, the scheme will manage the process for you.
Our top
health tips
for winter
Don’t turn the heating down
too much. Cold homes
increase the risk of heart
attacks, stroke and
breathing problems for
old and vulnerable people.
Do keep
your home’s
temperature at
21˚C in the
daytime and
18˚C at night.
Do stay as active as possible (and get a flu jab if
you’re an older person or have a
health condition).
Stay safe this winter Badly fitted or poorly serviced boilers can cause gas leaks, fires, explosions and carbon monoxide poisoning.
Make sure your gas appliances are safety-checked yearly and serviced regularly by a Gas Safe registered engineer. They should carry a Gas Safe Register ID card. Look at the back of the card to check they are qualified for the work you need doing.
To find a Gas Safe engineer (or other tradesperson) approved by our trading standards team, go to www.portsmouthsquaredeal.co.uk or call 023 9298 7655. Or contact trading standards on 023 9284 1292.
Raising the standard of learning
Raising the standardof learning
Raising the standardof learning
Raising the standardof learning
Children from Little Sunbeams pre-school at Mayfield School work on designs. Left to right: parent governor Wendy Dunning, Ruby James, Finlay Dunford, council architect Andrew Malbon, Jenson Blackman and Emie Mason.
6 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
Kids help design classrooms
The classrooms are part of a £1.8m investment we're making to transform the North End secondary school, so it can take pupils aged from four to 16.
There will be 60 places for reception-year pupils at the school from next September and within seven years it will have an extra 420 primary places.
Altogether we're investing nearly £5 million to provide more than 1,000 extra primary places across the city, to make sure there are enough for every child.
At Cottage Grove Primary, more than £495,000 has been invested to renovate a Victorian building and create 105 more places.
Similar expansions are taking place at Highbury Primary School and Ark Ayrton Academy, with investments of £800,000 and £650,000 respectively.
Pupils and architects are working together to design new classrooms for primary school pupils joining Mayfield School next September.
2014 registrationRegistration for Portsmouth schools is open until 15 January. Learn more about the school in your catchment area, starting school or transferring schools by searching school admissions at www.portsmouth.gov.uk
7www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
Information and adviceOur family information service (previously Chat) has moved to ground floor reception at the Civic Offices. It now deals with more subjects, including:
f childcare, benefits and leisure 023 9268 8830
f school admissions advice 023 9268 8008
f transport to school 023 9283 4962
f free school meals 023 9283 4962
The internet is a great way to learn and have fun, but it can also be dangerous. Here are some of the types of creature lurking online, and how kids can deal with them. Get up, get fed,
get activeHelp your kids get the best start to their day.A good breakfast helps children concentrate and achieve their best. But many miss out, eating things that are high in sugar or fat, or not having anything at all. For tips on healthy breakfasts search breakfast at www.nhs.uk/change4life
Walking, cycling or scooting to school can help kids arrive more alert. For tips on safe and often cheaper ways to get to school, go to www.myjourneyportsmouth.com On dull days your child should wear bright or fluorescent colours. Bags are also available in bright colours or with high-visibility strips. In the dark, reflective clothing is needed. Older children may prefer stickers.
TormentOrIf they come across one of these bullies, kids should:
f keep a record of their behaviour
f block them
f report them
PretendArChilden can protect themselves from these fraudsters with false identities by:
f not talking to people they don’t know in real life
f not accepting friend requests from strangers
f locking down privacy settings
f telling parents or carers about worrying contact
f never revealing their location
MelwareChildren can beat these information-guzzling gannets by:
f making sure their profiles are private
f only accepting real friends as online friends
f not posting or sending personal pictures
SpirusKids can stop these cyber-spies infecting a computer by:
f using anti-virus software
f only downloading from reliable sources
More info:
f search trolls at www.portsmouth.gov.uk
f ask for our book Beware of Lurking Trolls at your school or local library.
8 Visitor information service 023 9282 6722 [email protected] www.visitportsmouth.co.uk
NOV ★ DEC ★ JAN ★ FEBAll events highlighted in pink are FREE
out&about Our distributors are contracted to deliver flagship between 23 and 29 November. Depending on where you live, some events may have taken place before you receive your copy. However, events for this period were included in the last edition of the magazine.
The Spirit of ChristmasThe MGC Choir and the Band of
HM Royal Marines3pm Sunday 15 December 2013
Portsmouth GuildhallChristmas Music and Carols for All
Tickets £8 to £13 – Under 16s £1 with an AdultCar Parking Cards £3.50
023 9259 2322 or www.miltongleeclub.orgRegistered Charity No 286733
Every Saturday (not 28 December) Mini Makers Aspex. Making and art fun for toddlers to eight-year-olds and their parents. 10.30am–11.30am. £5. 023 9277 8080.
NOVEMBER Until 24 Dec
City Centre Christmas Market Browse the stalls for gifts and relax with Bavarian-style food and drink. Daily 10am–6pm.
Until 26 Jan Emergency6 Aspex. Group stage of the gallery’s major biennial open submission competition Daily 11am–4pm.
23 Nov–23 Dec Love Southsea Christmas Market Palmerston Road Precinct. 9am–5pm daily.
23 Portsmouth’s “Best Christmas Party Ever” Mountbatten Leisure Centre. Charity event with visit from Santa. £3.50 per child (year R to year 6). Book at www.linkedupfundraising.co.uk/events or the centre.
23 Christmas Fair St. Thomas’ Cathedral, Old Portsmouth, 50p. Includes Santa’s grotto. 023 9282 3300.
23 Murder Mystery – I Shall Say Zis Only Vonce! Groundlings Theatre. £22, inc meal. www.groundlings.co.uk or 023 9273 7370. 8pm.
24 Famous and Infamous of Portsmouth City Museum talk, 2.30pm. £3, Leisure Card £1, children free. Tickets in advance or on the day from D-Day Museum or City Museum.
24 Magic of Motown Kings Theatre. 7.30pm.
24 Crafts in the Tower Square Tower. Local artists and makers,11am–4pm.
26 Animal Tales Story Time Cumberland House Natural History Museum. 11am–11.30am.
26 The Nutcracker Guildhall, 7.30pm. £28–£30, under-16s £17, schoolchildren £8, teachers free.
26 Paper Aeroplanes The Cellars at Eastney. £8 advance, £10 on door. 7.30pm.
27 King King featuring Alan Nimmo The Cellars at Eastney. £12 advance, £14 on door. 7.30pm.
27 From the Land to the Sea Beyond Square Tower. Film, 8pm. £3.
27 Cosham Christmas Cracker Cosham precinct. Family event from 4pm, Christmas lights 5pm, fireworks 6pm.
27 Stamshaw and Tipner Neighbourhood Forum Stamshaw and Tipner Community Centre, 7pm.
28 Igloo Music Christmas Showcase Grosvenor Casino, Gunwharf Quays. £5. www.igloomusic.co.uk/events. 8pm–10pm.
28 Jack FM Comedy Network Guildhall, 8pm. £8 or £14.50 with dinner (7pm), students two for one.
28 Airbourne Pyramids Centre. 7.30pm. £19.25.
29 Kitten & The Hip with Tom Mayhem and Joe Black The Cellars at Eastney. Tickets £10 advance, £12 on door. 7.30pm. www.thecellars.co.uk
Did aliens build the pyramids? What was the mummy’s curse?
The City Museum hosts incredible objects from one of the most important Ancient Egyptian collections in the country. Tuesday–Sunday and bank holidays. Admission free. Check www.visitportsmouth.co.uk for more Secret Egypt events.
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Mus
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Murder Mystery – I Shall Say Zis Only Vonce!
9www.facebook.com/portsmouththewaterfrontcity www.twitter.com/visitportsmouth
29 The Damned Pyramids Centre. Doors 7pm. £24.20.
29 Nov–1 Dec Victorian Festival of Christmas Historic Dockyard. 10am–6pm. www.christmasfestival.co.uk
30 Little Pickles Markets Mountbatten Centre. Pre-loved baby/children’s items. £1 entry per adult, children [email protected]. 10am–11.30am.
30 Jimeoin – What?! Pyramids Centre. Doors 7pm, show 8pm. £18.15.
30 The Beat Wedgewood Rooms, 8pm. £16.
30 Albert Road Christmas Party Lighthouse Community Centre. Family event to celebrate Christmas lights. 4pm–6pm.
30 Love Southsea Market Palmerston Road. 9am–5pm. Also 7 December, 14 December, 21 December, 4 January and 1 February.
30 Advent Fair Christ Church, London Road, Cosham, 12pm–3pm. www.christchurchportsdown.org
DECEMBER1 Eastney Community Centre
Christmas Fair Bransbury Park. 11am–3pm. 20p.
1 Charles Dickens Christmas Walk Starts 2.30pm from Victory Gate. Tickets £3 adults (accompanied children free) from City Museum.
1 Carols at the Kings Kings Theatre.
1–31 A Spinnaker Tower Christmas Family fun. 023 9285 7520 or www.spinnakertower.co.uk. 10am–6pm daily. Adults £8.55, children £6.75, conc £7.55.
1 Advent Carol Service St Thomas’ Cathedral, Old Portsmouth, 6pm.
2 Schools Carol Concert Guildhall Square. 1,200 children from 40 schools celebrate the switching on of the Christmas tree lights in Guildhall Square. Plus Father Christmas. 6.30pm–7.30pm.
3 Naval Tea Club National Museum of the Royal Navy, Historic Dockyard. Social event for seniors, 2pm–4pm. 023 9272 7595 or [email protected]
4 Drayton and Farlington Neighbourhood Forum Solent Junior School, Solent Rd, 7.30pm.
4 Kulajo: My Heart is Darkened Film, Omega Centre, 8pm. £5.
5 After Hours Aspex. Open mic night. 7pm-9pm.
5 Old Portsmouth and Gunwharf Quays neighbourhood forum Cathedral House, 7.30 pm.
6 North End Celebration of Lights St. Marks Church, Derby Road. 4pm–5.30pm.
6 Egypt to Africa Groundlings Theatre. Drumming and dance with the audience part of the show, 6pm. £7. 023 9273 7370 or www.groundlings.co.uk
6 The Cabin Club National Museum of the Royal Navy, Historic Dockyard. Fun for the under-fives,11am–12noon.
8 Christmas Story with Santa Groundlings Theatre. 2pm.
8 Crafts in the Tower Special Christmas Event Square Tower. Local artists and makers. 2pm-6pm.
9 Dave Newton Quintet Inn Lodge, Burrfields Road. £17, conc £15. Doors 7.15pm, show 8pm.
9 Dec–5 Jan Sleeping Beauty Kings Theatre. Traditional family panto.
12 Roman Holiday Guildhall. Film, 8pm. £5.
12 Edith Piaf – A Celebration of a Legend Guildhall, 8pm. £10–£12, £22 with dinner (7pm).
There isn’t room here for everything happening
in Portsmouth. See www.visitportsmouth.co.uk
for even more events.
6 The Three Belles Guildhall, 7.30pm, £15. £12 conc, £175 table of 10, £210 table of 12.
7 Port Solent Festival of Christmas Live nativity scene, market stalls, live music. Saturday 10am–6pm, Sunday 10am–4pm. www.portsolent.com
7 Hunt the Presents! HMS Warrior, Historic Dockyard. Fun for kids, free with a valid ticket. 11am and 2pm.
7 Death on the Nile City Museum, 10.30am–12.30pm and 2pm–4pm. Mummifying demo, plus make your own model mummy. Age 7+. Children £3, accompanying adults free. Book: 023 9283 4744.
12–28 Aladdin Groundlings Theatre panto. www.groundlings.co.uk or 023 9273 7370. Dinner option.
Aladdin
Edith Piaf – A Celebration
of a Legend
The Three Belles
10 Visitor information service 023 9282 6722 [email protected] www.visitportsmouth.co.uk
18 Portsmouth Chorus: Yuletide Celebrations St. Thomas’ Cathedral, Old Portsmouth, 7.30pm. Adults £10, conc £8, children £6. www.theportsmouthchorus.com or 023 9261 9726.
19 Jack FM Comedy Network Guildhall. Doors 7pm, show 8pm. £8 or £14.50 with dinner, students two for one.
19 The Blockheads Wedgewood Rooms, 8pm, £18.50.
20 Christmas Murder Mystery Groundlings Theatre, 8pm. £22, inc meal. www.groundlings.co.uk or 023 9273 7370.
21 A Choristers’ Christmas St. Thomas’ Cathedral, Old Portsmouth, 7.30pm. From £7.50, conc available, kids for a quid. Tickets at cathedral shop or 023 9289 2964.
A hiddengem in
GunwharfQuays
Contemporary Art Craft & Gifts to BuyCafe BarActivities for Kids
Call us on 023 9277 8080!ADMISSION FREE
Find us behind Loch FyneRestaurant for innovative art, workshops for kids and great coffee, cake & gifts.
Open Daily, 11-4.
ADMISSION FREE!www.aspex.org.uk
EASTNEY ESPLANADE | SOUTHSEAHAMPSHIRE | PO4 9PX
A year of fantastic eventscelebrating 350 years of the Royal Marines getsunderway with A VerySpecial Night at the Museumon February 6th - 7th 2014. For full details of our exciting programme, visit our website.
CALL 023 9281 9385 VISIT ROYALMARINESMUSEUM.CO.UK
Regis
tered
Cha
rity N
º 114
2186
CELEBRATE350 YEARS OF HISTORY AT...
14 A Bluegrass/Hillbilly Xmas with The Curst Sons Square Tower, 7.15pm. £10. 023 9238 2888. www.squarerootspromotions.co.uk
14 Portsmouth Choral Union Christmas Celebration St Mary’s Church, 7.30pm. £14. [email protected] or 023 9282 2227.
15 2013 Multi-Coloured Santa Run Southsea Seafront, 10.50am. RNLI fundraiser. www.fitprorob.biz/santa-fun-runs
15 Hampshire Farmers’ Market Palmerston Road. 10am–2pm. Also 19 January and 16 February.
17 Wessex Cancer Trust Christmas Carol Concert St. Thomas’ Cathedral, Old Portsmouth, £8. Tickets www.linkedupfundraising.co.uk/events or on door.
18 Explore Cumberland House Cumberland House Natural History Museum. Evening opening, 6pm-8pm.
Jack FM Comedy Network
A Choristers’ Christmas
11www.facebook.com/portsmouththewaterfrontcity www.twitter.com/visitportsmouth
21 Chas and Dave Pyramids Centre, 7pm. £24.75
21 Dec–5 Jan Family Activity Area HMS Warrior, Historic Dockyard. Free with a valid ticket. 10.30am–4.30pm.
21 GreenSpace Festive Funday Aspex. 12pm-3pm.
22 Portsmouth Coastal Waterside Marathon RNLI fundraiser, 9am. £26 entry. www.fitprorob.biz/marathons.
22–23 Christmas Carol Services St. Thomas’ Cathedral, Old Portsmouth. 7pm.
28 Kojak’s Revenge Wedgewood Rooms, 8pm. £9.
31 Animal Tales Story Time Cumberland House Natural History Museum. 11am–11.30am.
31 New Year’s Eve Party Spinnaker Tower, 8pm. 023 9285 7520 or www.spinnakertower.co.uk. £45.
31 The Bog Rolling Stones Wedgewood Rooms, 8pm. £12.
JANUARY 2 Egyptian Dancing
City Museum, 1pm–1.45pm and 2pm–2.45pm. Recommended for children aged five-plus. Book: 023 9283 4744.
9 Populaire Film, New Eldon Building, 7.30pm. £6.
10 Jan–16 Feb Creating Balance Aspex. 11am–4pm.
13 Ray Gelato Quartet Inn Lodge, Burrfields Road. £14, conc £12. Doors 7.15pm, show 8pm.
18 Egyptian 3D Paper Birds Create a stunning bird, 10am–4pm. Age 16 plus. £15, £10 with Leisure Card. Book: 023 9283 4744.
25 One Night of Elvis Kings Theatre, 7.30pm.
25 Burns Night Charity Barn Dance Best Western Royal Beach Hotel. £19.50. www.linkedupfundraising.co.uk/events.
26 Holocaust Memorial Day Event D-Day Museum. 10am–5pm. Last admission 4.30pm.
FEBRUARY1 Egyptian-style Paper-cutting
City Museum, 10am–4pm. Make decorative paper silhouettes. Age 16 plus. £15, £10 with Leisure Card. Book: 023 9283 4744.
6 Dan Le Sac vs Scroobius Pip Wedgewood Rooms, 8pm, £12.50.
6–7 Moscow City Ballet – The Nutcracker Kings Theatre. 7.30pm.
6–7 Night at the Museum Royal Marines Museum. Two evenings of music, history and entertainment. Adults £12, conc £10, child £5, buffet £9.95. 023 9281 9385.
7–23 Winter Olympic Games Big Screen, Guildhall Square. Coverage from Sochi, Russia.
Venue contact informationAspex Gallery ....................................023 9277 8080...... www.aspex.org.ukBlue Reef Aquarium ...........................023 9287 5222...... www.bluereefaquarium.co.ukCellars at Eastney ..............................023 9282 6249...... www.thecellars.co.ukCity council museums ........................023 9282 6722...... www.portsmouthmuseums.co.ukGunwharf Quays ................................023 9283 6700...... www.gunwharf-quays.comKings Theatre .....................................023 9282 8282...... www.kings-southsea.comNew Theatre Royal ............................023 9264 9000...... www.newtheatreroyal.com Port Solent .........................................023 9221 0606...... www.portsolent.comPortsmouth Film Society ...................07580 715982....... www.portsmouthfilmsociety.org.ukPortsmouth Guildhall ........................023 9282 4355...... www.portsmouthguildhall.org.ukPortsmouth Historic Dockyard ..........023 9283 9766...... www.historicdockyard.co.ukRoyal Marines Museum .....................023 9281 9385...... www.royalmarinesmuseum.co.ukSpinnaker Tower ................................023 9285 7521...... www.spinnakertower.co.ukThe Wedgewood Rooms ....................023 9286 3911...... www.wedgewood-rooms.co.uk
www.portsolent.com
Bo
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For more details visit www.portsolent.com
Moscow City Ballet – The Nutcracker
12 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
WWW.SPINNAKERTOWER.CO.UK
FESTIVE SEASON AT SPINNAKER TOWER29 NOVEMBER – 3 JANUARY
ENJOY FRESH CRISP WINTER VIEWS
SEARCH FOR SANTA’S REINDEER HIDDEN AROUND THE TOWER
VENTURE ACROSS THE ICY GLASS SKY WALK
WRITE YOUR LETTER TO SANTA
TUCK INTO SEASONAL TREATS AT THE WATERFRONT CAFÉ AND CAFÉ IN THE CLOUDS
PLUS SANTA HIMSELF WILL BE MAKING AN APPEARANCE ON 7 & 8 DEC, 14 & 15 DEC AND 18–22 DEC!
OPEN DAILY, 10am – 6pm
BOOK ONLINESAVE 15%
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Win tennis centre membershipTo celebrate the new £1.3m Portsmouth Tennis Centre, a joint council and Lawn Tennis Association project now open next to the Mountbatten Leisure Centre, we’ve got six great prizes: f two one-year memberships worth at least £100 each
f two full-size Babolat tennis rackets
f two one-month adult or junior coaching courses
Post your name, address and daytime phone number to: Flagship Competition, Ashley Neaves, Portsmouth Tennis Centre, Alex Way, Portsmouth PO2 9AD. Or send an email with Flagship Competition as the subject to: [email protected] Closing date 16 December 2013. The first six entries drawn will win.
Win a family panto ticketWe’ve teamed up with the Kings Theatre to give you the chance to win one of 10 family tickets* to their Sleeping Beauty panto.
Just send your name, address and a daytime phone number to: Flagship Competition, Marketing Department, Kings Theatre, Albert Road, Southsea PO5 2QJ. Closing date 7 December 2013. The first 10 entries drawn will win.
Sleeping Beauty runs from 9 December until 5 January, starring Daniella Westbrook (EastEnders), Lynne McGranger (Home & Away), Christopher Maloney (X Factor) and Tony Adams (Crossroads).
To buy tickets see www.kings-southsea.com or call 023 9282 8282.
*Prize not valid 21–30 December inclusive. All other performances subject to availability.
13www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
M275 interchange takes shape
New homes for older peopleOlder people can now apply for our new ‘extra-care’ apartments in Caroline Square, Portsea, which open in the new year.
Extra-care apartments help people stay independent in their own homes by providing 24-hour care on-site.
Possible residents need to have at least four hours’ care a week, assessed by our adult social care team, and to be on our housing register.
For more information talk to your social worker, call adult social care on 023 9268 0810, or call housing options on 023 9283 4989.
The ARTchesThe ARTches project aims to transform the area by the Round Tower in Old Portsmouth into a vibrant arts and crafts quarter.
The plans would see the current vacant arches sympathetically converted into artist studios, breathing new life into these historic structures.
The project would create new jobs, visually enhance the area, and support creative industries. Most importantly, however, it would bring the arches back into regular use, ensuring they are preserved.
For more information, please search artches at www.portsmouth.gov.uk
The new M275 junction and park-and-ride at Tipner is progressing well, with parts ahead of schedule.Work on the motorway carriageway could be completed as early as the end of this month – three months earlier than scheduled.
Most of the park-and-ride site will be completed around the same time and focus will then switch to building the bus terminal.
The entire project is scheduled to finish in the spring. The motorway junction will provide access to the park-and-ride site and also open up the possibility of developing land on the western side of the motorway for homes and jobs.
Bridge is on scheduleThe new Northern Road bridge in Cosham is on target to fully re-open in February.
The new bridge is already taking two-way traffic. Any time now, final surfacing on the west side will be complete. Traffic will move to the west side so the same work can begin on the eastern side.
14 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
First community loos open
www.cascades-shopping.co.uk
Nearly 60 stores including
@Cascades_shops Cascades Shopping Centre
21st November - 2.00pmThe opening of Santa’s amazing Ice Palace Grotto21st November - 5.30pmCascades Christmas Tree Lights Switch On21st November - 5.45pmCity Centre Lights Switch On21st November - 6.00pmFirework Finale at 6.00pm! All with free face painting, balloon modelling and much more!
Late Night Shopping with free parking in Cascades’ multi-storey car park starts Thursday 28th November from 6-9pm. Stores open until 9pm on Thursdays throughout December and until 7pm on Fridays and Saturdays throughout December.
Start your Christmas at Cascades on 21st November
PETER ASHLEY ACTIVITY CENTRES
AT FORT PURBROOKAND FORT WIDLEY
Fort Purbrook boasts climbing walls, archery, judo and air weapon clubs, to name just a few activities on offer. We cater for school groups and holiday activities (8–11 & 12–13 years). We also have licensed premises for events.
Fort Widley equestrian centre is the only licensed horse riding school in Portsmouth, fully equipped with a competition-sized arena with viewing gallery.
Call Fort Purbrook on
023 9232 1223Call Fort Widley on
023 9232 4553
Other community loos are at:
f John Pounds centre – Queen Street
f Wightlink car ferry terminal – Gunwharf Road
f Eastney community centre – Bransbury Park
f Greggs – Commercial Road (Lake Road end)
f Debenhams – Commercial Road
f The Trafalgar – Edinburgh Road
f Milton village hall – Milton Road
f Mumm’s Café – Highland Road
f Fratton community centre – Trafalgar Place
f The Star and Garter – Copnor Road
f The Golden Hind – Copnor Road
f Portsmouth disability forum – Frank Sorrell Centre, Prince Albert Road
f The Alma Arms – Highland Road
f The Old House at Home – Locksway Road
f The Nell Gwynn – Jessie Road
Interested in joining the scheme? Email [email protected] or call 023 9283 4789.
Advertisements
Our community toilet scheme is under way, making loos in cafes, shops and other premises available to anyone – not just paying customers. Just look for the sign outside.Toilets accessible to the public in our offices, libraries and museums are part of the scheme.
15www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
Do you know an unsung hero?If you do, then let everyone know how special they are by nominating them for the Lord Mayor’s ‘your city says thank you’ award.
Please send an email or letter describing this special person – a parent, teacher, carer or someone else who’s made a difference in your life – to: [email protected] or:
Cllr Lynne Stagg, Lord Mayor Lord Mayor’s Parlour, Guildhall, Guildhall Square, Portsmouth, PO1 2AB
You can support community projects, local families and charities by investing in the Parity Trust, which is supported by the council.
For as little as £200, you can have a share in the trust and have a say in how it’s run. As well as putting your money to worthwhile use, the trust intends to pay a financial return of 3% from March 2015.
The trust recently provided a six-figure sum to the New Theatre Royal’s development project.
More info:
f www.paritytrust.org.uk
f 023 9237 5921
Thanks for sending in your views on two big issues – the council’s budget and residents’ parking.We received 476 responses to our budget consultation from residents and staff, about how we could save money and which services were most valued. 260 people attended meetings.
Suggestions on how to make savings included: reducing the time street lights are on, reducing subsidies for leisure facilities, and better managing of contractors. Some of you felt it was important to keep weekly bin collections, while others felt children’s services and education should be protected.
For full results, search budget consultation at www.portsmouth.gov.uk
On residents’ parking, we got 1,194 responses to our survey, with a wide range of views. For example, a total of 550 people supported a parking scheme to cover the whole city and 603 did not.
For full results, search residents’ parking at www.portsmouth.gov.uk
Decisions on the budget and residents parking were being made by councillors as Flagship went to press.
Pictured at the New Theatre Royal redevelopment site (left to right): NTR chairman Josh Brown, NTR director Caroline Sharman and Parity Trust chief executive Simon Frost.
Invest in your community
Thanks for your responses
16 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
Hate crime: don’t put up with it
Promoting Portsmouth
Actor and former University of Portsmouth chancellor Sheila Hancock is helping us to promote Portsmouth.She agreed to speak at a prestigious event at the London HQ of CBRE, the world’s largest commercial real estate services and investment firm, designed to encourage companies to invest in the city and create local jobs.
We decided to hold the event, at the end of this month, to spread the word about the regeneration happening in the city; forthcoming developments; and opportunities for businesses, particularly potential hotel sites.
Don’t lose your voiceRegistering to vote ensures that you have a say in local decisions.Register today by completing and returning the registration form you should have received in the post.
If the information on the form is accurate and complete, you can save time (and public money) by confirming it at www.registerbyinternet.com/portsmouth You’ll need the security code on your registration form.
More info:
f search how to register to vote at www.portsmouth.gov.uk
f 023 9283 4074
LOANDENIED
New-look centreThe Charles Dickens Centre in Lake Road has had a facelift.
It hosts sports and exercise activities, plus a youth club and the Rant music studio, and is a meeting place for local groups. But there's more we hope to offer.
Call 023 9273 8482 to find out more.
17www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
Hate crime: don’t put up with itLucy*, 35, from North End, was a victim of hate crime. But she reported it – and got the support she needed.She says “I have a mild learning and physical disability, which makes me self-conscious about my speech. In Southsea in August I was leaving my job when a group of children blocked the pavement. A girl started mimicking my speech and my limp and hitting my arms and legs, calling me ‘spaz’ and ‘cripple’. I got away but she chased after me, which made me feel scared and upset.
“Luckily staff from a nearby health centre saw what was happening and told the girl to stop. The staff called the police and I gave a statement the next day. I got support from the police and the council’s hate crime team and the matter went to court. The girl was convicted for a public order offence and had to pay compensation.
“I’m slowly getting my confidence back, but I didn’t realise how much it had affected me.
“My advice to other victims is that it is very important to report hate crime.”
Hate Crime is any criminal offence motivated by prejudice or hate, based on race, religion, sexual orientation, disability or gender identity. It can involve violence, verbal abuse, online threats, obscene calls, criminal damage, arson, graffiti or dumping rubbish.
Our hate crime team provide free and confidential support.
Call 023 9284 1050 or email [email protected]
* Not her real name. Picture posed by models.
Have a crime-free ChristmasHere are some tips from the Safer Portsmouth Partnership, which includes the council, police and other major city organisations. f Lock windows and doors and remove keys from sight when you go out.
f Make it look like someone’s home when you go out at night. Draw the curtains and leave a light on. You could always put a lamp or radio on a timer switch.
f Empty boxes left outside can tell thieves you have nice new goods inside. So dispose of packaging carefully by breaking it down before putting it in the bin.
f Register valuable gifts such as bikes, mobiles or electrical items for free at www.immobilise.com
f If you’re going away, tell trusted neighbours that you’re going and ask if they will keep an eye on your home and collect your post.
f Don’t leave expensive presents in view of a window.
f Don’t keep large amounts of cash at home.
NL038 Flagship Magazine 297 x 210
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Z
A
www.portsmouth.gov.uk
Directory of council services2 0 1 3 – 2 0 1 4
Z
A
www.portsmouth.gov.uk
Directory of council services2 0 1 3 – 2 0 1 4
2 ■ Abandoned vehicles to Blind people-advice
AAbandoned vehicles023 9283 [email protected] report an abandoned vehicle or if you’d like us to dispose of your vehicle.
Abuse (adults)023 9268 0810No abuse is acceptable. Contact us if you are worried about yourself or someone else.See also: Domestic abuse and Sexual/domestic abuse counselling
Active travel023 9283 4590Removing the obstacles to walking and cycling as part of the Healthy Pompey project.
Adoption023 9287 5294We need to fi nd homes for about 25 children each year. We particularly need adoptive families who live outside of Portsmouth and can take sibling groups, children with disabilities and those with developmental delay.
Adult educationSee: Learning Place
Adult social care helpdesk023 9268 0810The fi rst point of contact for people who are struggling to manage daily care activities.
Advertising on council assets023 9268 8568
Advertising hoardings023 9283 4334
Advice023 9279 4340Help on debt, housing, benefi ts, employment problems and law at Advice Portsmouth.
Affordable home ownership023 9283 [email protected]
Air quality monitoring023 9283 [email protected]
AlcoholHelp and support for people affected by alcohol misuse. Alcoholics Anonymous 0845 769 7555 Switch (under 25s) 023 9282 5140Alcohol counselling service (6pm–9pm) 023 9273 5836Al-anon (family and friends) 020 7403 0888
Alcohol interventions team023 9284 [email protected] for people who drink above ‘safe’ levels of alcohol for whatever reason.
Alcohol licences023 9283 [email protected]
Alarms for elderly & disabled people0800 731 [email protected] worried about being alone can have an alarm in their homes. Alarms can be activated in emergencies.
Allotments023 9268 [email protected]
Angling023 9283 4180
Animal fouling023 9283 [email protected] is your responsibility as a dog owner to clean up after your dog. Failing to do so is an offence and you will either have to go to court or pay a fi ne.
Animal welfare023 9283 4092
Anti-social behaviour unit023 9268 8507
Approved tradersSee: Trading standards
Archaeology023 9283 4779
Archives023 9268 [email protected]
Area offi cesFor local issues including housing:Buckland 023 9260 6500City South / Somerstown 023 9260 6300Landport 023 9260 6400Leigh Park 023 9230 6900Paulsgrove 023 9260 6030Portsea 023 9260 6200Wecock Farm 023 9260 6100Housing – out of hours 023 9282 4244
Arts centreSee: Third Floor Arts Centre
Asbestos023 9283 [email protected]
BBenefi tsSee: Housing benefi t, Council tax support or Jobcentre Plus
Benefi t fraud023 9284 [email protected] you think someone is committing benefi t fraud please contact us in confi dence.
Big Screen023 9283 4109
BirthsSee: Registration of births, marriages & deaths
Blind people-adviceSee: Sensory impairment and deaf services
This A to Z covers Portsmouth City Council services, along with other helpful numbers. It is free inside Flagship, every year.Additional copies can be found at your local library, council offi ces, or by calling corporate communications on 023 9268 8073. If you can’t fi nd the number for one of our services, please call the city helpdesk on 023 9283 4092.
999orNOT?As well as 999, the emergency number, there are special numbers to call for help.
101This is the police number to call about a non-emergency.
For example:
• if your property has been damaged
• if you see anti-social behaviour
• if you suspect drug use or dealing
• to report a minor traffi c collision
• for general advice and information
111 This is the NHS number to call if you:
• need medical help fast, but it’s not a life-threatening situation
• don’t know who to call for medical help or don’t have a GP to call
• need health information or reassurance about what to do next
999This is for emergencies. For example, if:
• someone’s life is at risk
• someone is seriously injured or critically ill
• a crime is happening
• someone suspected of a crime is nearby
• violence is being used or threatened
Blocked drains and sewers023 9283 [email protected]
Bridges023 9283 4092
Building alterations023 9283 4334
Building control service023 9283 4722
Building regulations023 9283 [email protected]
Bulky waste special collections023 9283 [email protected] ‘waste’ at www.portsmouth.gov.ukA special, chargeable collection service for larger items from your home, such as furniture and white goods. Or take bulky items to the Port Solent recycling centre (see Recycling) to dispose of them for free.
Burials023 9273 2559
Bus passesSee: Concessionary fares
Bus stop and shelters023 9283 4619
Bus timetables0871 200 2233First Bus and Stagecoach
Business advice services023 9284 [email protected] help and advice on starting up, running or relocating a new business. See also: Trading standards
Business rates023 9268 8588
Busking permits023 9283 4073
CCarers Centre023 9285 1864We provide information, advice and support for anyone who is a carer, including young carers.
Carers self-assessment023 9285 1864Carers self-assessment is your opportunity to tell us about the services you need if you are looking after someone as an unpaid carer.
Care for adults023 9268 0810See also: Adult social care helpdesk
Care for children023 9283 9111We help children most at need. Other help for children and families can be obtained from the joint action team on 0845 671 0271.
CCTV023 9284 [email protected]
CemeteriesSee: Burials
Charity collection permits023 9283 4572 [email protected]
Childcare023 9268 8830
Child protectionIf you are worried that a child may have suffered harm, neglect or abuse, contact us in confi dence. Social services 023 9283 9111Emergency out of hours 0845 600 4555Hampshire Constabulary 0845 045 4545NSPCC 0808 800 5000
Children (safeguarding)023 9284 1540www.portsmouthscb.org.ukThe Portsmouth Safeguarding Children Board co-ordinates the work of council services and partner agencies to keep children safe.
Children’s CentresSureStart Children’s Centres. Support for families with children under fi ve years old. Paulsgrove 023 9238 5995Highbury, Portsdown, Drayton & Farlington 023 9237 7610Northern Parade, Stamshaw 023 9266 0866North End, Willows 023 9265 0497Fratton, Landport 023 9273 4385Milton Park, Baffi ns, Cumberland 023 9282 7392 Southsea, Brambles 023 9282 6303Somerstown, Portsea 023 9282 1816Buckland 023 9273 3440
Children’s social care 023 9283 9111Children and families 023 9283 9111Adoption 023 9287 5294Fostering 023 9237 4879Comments or complaints 023 9284 1172
City helpdesk 023 9283 4092 [email protected] If you have a general enquiry about the council and are not sure who to speak to, please contact us.
Civil weddings & civil partnershipSee: Registration of births, marriages & deaths.
Coastal protection & coastal fl ooding023 9283 4920www.escp.org.uk
Colas023 9231 0900
Comments, compliments & complaints023 9283 [email protected] aim to give you the best possible service, but we need to know if we’re not getting it right. If you have a comment, compliment or complaint you’d like to tell us about, then please let us know. You can do this in person, by letter, email or phone. If you’re not satisfi ed with our complaints procedure, you can contact the Local Government Ombudsman on 0300 061 0614.
Communications023 9268 8073Our communications team deliver the latest stories to you through the local press, radio, your council website and Flagship.
Community allotment023 9229 4001
Community centres023 9283 4810Search ‘community centres’ at www.portsmouth.gov.uk
Community engagement023 9268 8559We want to deliver services which accurately target local needs. You can help by becoming involved and giving your opinion on local projects.
Community safety023 9283 [email protected] community safety team works with other agencies such as the police to help reduce crime and tackle anti-social behaviour.Anti-social behaviour 023 9268 8507Alley gating 023 9283 4092
Community transport023 9223 0250
Community [email protected] 0800 587 0147Heart of P’mouth/Southsea 0800 085 3840
Concessionary fares023 9268 [email protected] Older people of eligible age and disabled people, (including registered blind) can get a bus pass for free, unlimited travel on local buses nationwide (off-peak).
Conservation areas023 9283 [email protected]
Consumer adviceSee: Trading standards
Contaminated land023 9284 [email protected]
Council meetings023 9268 8361A number of meetings are held which you can attend to have your say. For a full list search council meetings at www.portsmouth.gov.uk.
Coroner’s offi ce023 9268 8326
Council tax023 9268 [email protected]
Council tax support023 9283 [email protected]
Blocked drains and sewers to Council tax support ■ 3
4 ■ Councillors to Fire safety
Councillors023 9283 4172Search ‘councillors’ at www.portsmouth.gov.ukThere are 42 city councillors who are elected every four years. They are there to represent you and make decisions on your behalf.
Cremation01329 [email protected]
Crime prevention023 9283 [email protected]
Cycling023 9283 [email protected] compact and generally fl at city, Portsmouth is ideally suited to cycling. We work to improve cycle paths and security, and reduce the number of cycling casualties.
Cycling training023 9229 [email protected]
DDangerous substances023 9283 4092
Dangerous structures023 9283 4606 or 023 9283 4722 Our building control team will investigate any building or structure that poses a danger.
Data protection023 9268 8482
Day services for adults023 9268 0810 Non-residential day services for adults.
D-Day Museum023 9284 1454
Deaf people – adviceSee: sensory impairment and deaf services
DeathSee: Registration of births, marriages & deaths
Defects with/problems to your rented property023 9268 8369
Defi nitive maps – right of way023 9283 4590
Democracy & elections023 9283 4074 [email protected]
Development control023 9283 4334
Development – housing023 9284 1039
Dial A Ride023 9223 0250Search ‘dial a ride’ at www.portsmouth.gov.ukFully accessible, door-to-door transport for anyone who fi nds it diffi cult or impossible to use ordinary bus services.
Direct payments023 9268 [email protected] payments can be made to people who have been assessed as needing help from adult social care, and who would like to arrange and pay for their own care and support services instead of receiving them directly from the council.
DisabilitySee: Adult social care helpdesk
Disability student allowances0845 300 5090
Disability equipment and adaptationsSee: Occupational therapy
Disabled – unemployment help023 9232 [email protected]
Disabled children – short breaks023 9268 [email protected]
Disabled parking badges023 9284 [email protected] you’re a disabled person with severe walking diffi culties and you travel as a driver or a passenger then you are entitled to apply for a blue badge.
Disabled parking bays023 9268 [email protected]
Dogs: lost, found or dangerous023 9268 8181Out of offi ce hours 023 9282 [email protected] will make every effort to contact an owner if the dog is wearing a collar or tag. If the dog is not claimed after seven days it can legally be re-homed.
Domestic abuse023 9268 8472 [email protected] intervention project – support service for people experiencing domestic abuse. Refuge 24-hour freephone 0808 2000 247See also: Sexual/domestic abuse counselling
Drainage and sewerage023 9283 4092
Dropped kerbs023 9283 4092
Drug and alcohol servicesHelp and support for people affected by drug/alcohol use. Please call or visit www.talktofrank.comAdults 023 9275 1617Under-25s (Switch) 023 9282 5140Family and carers support 07939 580167
Dual sensory lossSee: sensory impairment and deaf services
EEducation and learningSee: school admissions, learning place, and special educational needs
Elderly peopleSee: adult social care helpdesk
Electoral registration023 9283 [email protected] vote, you must be on the electoral register. Contact us for a registration form or information on postal voting.
EmergencySee: ‘999 or not’ on page 2
Empty properties023 9268 8369
Enterprise Centres023 9282 [email protected] ‘enterprise centres’ at www.portsmouth.gov.ukOffi ce, industrial and storage units on easy-in, easy-out terms. Meeting rooms and smarter working centre.
Entertainment and events023 9283 [email protected] out about events and activities in your area by viewing our diary of events.
EnquiriesSee: city helpdesk
Equality and diversity023 9283 4789 / 023 9268 [email protected] believe in equal opportunities for everyone. We do not discriminate on the grounds of race, religion, gender, disability, age or sexual orientation.
Events applications023 9284 1400
Exercise and getting active023 9229 4001
Extensions to buildings023 9283 4334
FFamily information service 023 9268 8830fi [email protected], up-to-date and impartial information on registered childcare, school admissions and other services for families.
Farmers markets0142 058 8671
Faulty goodsSee: Trading standards
Filming enquiries023 9268 8562
Fire & rescue service023 8064 4000In an emergency dial 999.
Fire safety023 8062 6809For free advice about fi re safety in the home.
4 ■ Councillors to Fire safety
Councillors023 9283 4172Search ‘councillors’ at www.portsmouth.gov.ukThere are 42 city councillors who are elected every four years. They are there to represent you and make decisions on your behalf.
Cremation01329 [email protected]
Crime prevention023 9283 [email protected]
Cycling023 9283 [email protected] compact and generally fl at city, Portsmouth is ideally suited to cycling. We work to improve cycle paths and security, and reduce the number of cycling casualties.
Cycling training023 9229 [email protected]
DDangerous substances023 9283 4092
Dangerous structures023 9283 4606 or 023 9283 4722 Our building control team will investigate any building or structure that poses a danger.
Data protection023 9268 8482
Day services for adults023 9268 0810 Non-residential day services for adults.
D-Day Museum023 9284 1454
Deaf people – adviceSee: sensory impairment and deaf services
DeathSee: Registration of births, marriages & deaths
Defects with/problems to your rented property023 9268 8369
Defi nitive maps – right of way023 9283 4590
Democracy & elections023 9283 4074 [email protected]
Development control023 9283 4334
Development – housing023 9284 1039
Dial A Ride023 9223 0250Search ‘dial a ride’ at www.portsmouth.gov.ukFully accessible, door-to-door transport for anyone who fi nds it diffi cult or impossible to use ordinary bus services.
Direct payments023 9268 [email protected] payments can be made to people who have been assessed as needing help from adult social care, and who would like to arrange and pay for their own care and support services instead of receiving them directly from the council.
DisabilitySee: Adult social care helpdesk
Disability student allowances0845 300 5090
Disability equipment and adaptationsSee: Occupational therapy
Disabled – unemployment help023 9232 [email protected]
Disabled children – short breaks023 9268 [email protected]
Disabled parking badges023 9284 [email protected] you’re a disabled person with severe walking diffi culties and you travel as a driver or a passenger then you are entitled to apply for a blue badge.
Disabled parking bays023 9268 [email protected]
Dogs: lost, found or dangerous023 9268 8181Out of offi ce hours 023 9282 [email protected] will make every effort to contact an owner if the dog is wearing a collar or tag. If the dog is not claimed after seven days it can legally be re-homed.
Domestic abuse023 9268 8472 [email protected] intervention project – support service for people experiencing domestic abuse. Refuge 24-hour freephone 0808 2000 247See also: Sexual/domestic abuse counselling
Drainage and sewerage023 9283 4092
Dropped kerbs023 9283 4092
Drug and alcohol servicesHelp and support for people affected by drug/alcohol use. Please call or visit www.talktofrank.comAdults 023 9275 1617Under-25s (Switch) 023 9282 5140Family and carers support 07939 580167
Dual sensory lossSee: sensory impairment and deaf services
EEducation and learningSee: school admissions, learning place, and special educational needs
Elderly peopleSee: adult social care helpdesk
Electoral registration023 9283 [email protected] vote, you must be on the electoral register. Contact us for a registration form or information on postal voting.
EmergencySee: ‘999 or not’ on page 2
Empty properties023 9268 8369
Enterprise Centres023 9282 [email protected] ‘enterprise centres’ at www.portsmouth.gov.ukOffi ce, industrial and storage units on easy-in, easy-out terms. Meeting rooms and smarter working centre.
Entertainment and events023 9283 [email protected] out about events and activities in your area by viewing our diary of events.
EnquiriesSee: city helpdesk
Equality and diversity023 9283 4789 / 023 9268 [email protected] believe in equal opportunities for everyone. We do not discriminate on the grounds of race, religion, gender, disability, age or sexual orientation.
Events applications023 9284 1400
Exercise and getting active023 9229 4001
Extensions to buildings023 9283 4334
FFamily information service 023 9268 8830fi [email protected], up-to-date and impartial information on registered childcare, school admissions and other services for families.
Farmers markets0142 058 8671
Faulty goodsSee: Trading standards
Filming enquiries023 9268 8562
Fire & rescue service023 8064 4000In an emergency dial 999.
Fire safety023 8062 6809For free advice about fi re safety in the home.
Flooding to Leisure cards ■ 5
Flooding023 9283 [email protected] report fl ooding on the roads call the number above. To fi nd out if you live in a fl ood risk area, or for advice on how to deal with fl ooding, contact The Environment Agency on 0845 988 1188.
Fly tipping023 9283 4092
Food safety023 9283 4253
Footpaths See: Rights of way
Fostering023 9237 4879www.fosterportsmouth.co.uk
FRANK (drug advice)0300 123 6600
Freedom of information023 9268 8482Search ‘freedom of information’ at www.portsmouth.gov.ukUnder the Freedom of Information Act 2000 you have a right to see and request information held by us. If you cannot fi nd the information you require through our publication scheme then contact us.
Fumes See: Air quality monitoring
GGambling licences/permits023 9268 [email protected]
Garden wasteSearch ‘waste’ at www.portsmouth.gov.ukCompost bins can be ordered on 0844 571 4444 or www.hants.getcomposting.com. You can also take garden waste to the Port Solent recycling centre (see Recycling) or join our garden waste club – call 0800 0858 286.
Genealogy023 9268 8046
Graffi ti removal023 9283 [email protected] report any incidents of graffi ti please contact us.
Green deal0800 052 2242
Guildhall box offi ce 023 9282 4355 (24 hours)
Guildhall enquiries023 9387 0200
Grass cutting023 9283 4092
Gully cleansing / road cleaning023 9283 [email protected]
Gypsy and traveller liaison023 9283 [email protected]
HHarbours023 9229 7391
Hate crime service023 9284 [email protected], confi dential advice, support and practical help if you have experienced an incident you believe to be a hate crime involving race, homophobia, religion or belief, or transphobia.
Health and safety requirements023 9283 [email protected] health and safety at work is important to us and we will investigate any accidents in the workplace.
Healthy eating023 9229 4001
Healthy Pompey023 9229 4001www.healthypompey.comYour one-stop shop for health information.
Hearing lossSee: Sensory impairment and deaf services
HelpdeskSee: City helpdesk
History centre023 9268 8046
Homecheck service023 9283 4460
Homelessness023 9283 [email protected] support people in temporary and insecure accommodation, such as hostels and houses in multiple occupation, as well as people sleeping rough.
Houses in multiple occupation023 9284 1659
Housing area offi cesSee: Area offi ces
Housing benefi t & council tax support023 9283 [email protected]
Housing needs and adviceConditions in privately rented houses 023 9268 8369Grant assistance to owner-occupiers 023 9268 8369Disabilities adaptation 023 9260 6008Sale of council homes 023 9283 4845
Houses in multiple occupation: Conditions 023 9268 8369 Licensing 023 9284 1659 Housing needs and advice 023 9283 4989 Portsmouth housing register 023 9283 4989 Homelessness/harassment/eviction 023 9283 4989
Housing grants023 9268 8369
Housing repairs and renovationSee: housing grants
IInfectious diseases/food poisoning023 9283 [email protected] will investigate any outbreaks of food poisoning and other infectious diseases reported to us.
Insect control023 9283 4251
Integrated youth support service023 9268 8798We provide confi dential advice, support, information and positive activities for 13 to 19 year-olds.
JJobs at Portsmouth City Council023 9268 8536Search ‘job opportunities’ at www.portsmouth.gov.uk
Jobcentre PlusCosham 0845 604 3719Havant 0845 604 3719Portsmouth 0845 604 3719Claim line 0800 0556688 See also: PCMI – employment advice
KKennels023 9268 8181Out of offi ce hours 023 9282 [email protected]
LLand pollution023 9284 1399
Landlord Accreditation Scheme023 9284 [email protected]
Learning disabilities services023 9268 4600We assess needs, and help to arrange services including day services, short-term respite care, supported living and residential care.
Learning Place023 9262 1860www.learnportsmouth.ac.ukWorkshops and courses from computers to cookery and guitar to painting, plus English, maths and employability skills.
Leasehold & commercial services023 9283 [email protected]
Leisure cards023 9283 4171If you’re a resident and in receipt of a benefi t you may qualify for a leisure card which entitles you to discounts at venues such as sports centres, museums and Portsmouth Historic Dockyard.
Libraries023 9281 [email protected] can join a Portsmouth library. We also have free internet and lend CDs and DVDs. We run computer classes, reading groups and children's events. For enquiries or book renewals call the city helpdesk on 023 9281 9311. Central library 023 9281 9311Alderman Lacey 023 9282 3991Beddow 023 9273 1848Carnegie 023 9282 2581Cosham 023 9237 6023North End 023 9266 2651Portsea 023 9229 7072Paulsgrove 023 9237 7818Southsea 023 9268 8999
Licensing023 9283 [email protected]
Listed buildings023 9284 [email protected] must be obtained before any work, which would affect the building’s special architectural or historic interest, is carried out.
Litter023 9283 4092
Litter bins023 9283 [email protected]
Loan sharksSee: Trading standards
Local land charges023 9283 [email protected] you would like to know whether there are any legal restrictions or development proposals affecting a property or piece of land then contact us.
Local Government Ombudsman0300 061 0614Complaints about councils
Lord Mayor’s offi ce023 9283 4706
MMacmillan library service023 9268 [email protected]
MarriagesSee: Registration of births, marriages & deaths
Meals on wheels023 9268 8390For vulnerable people living in their own home but unable to prepare their meals. We can meet most dietary needs, including diabetic and vegetarian.
Mental healthPlease see your GP or call the therapy service Talking Change on 023 9289 2920
Mental wellbeing023 9229 4001
Money adviceSearch ‘money advice’ at www.portsmouthcc.gov.uk
Moorings023 9229 7391
Museums and galleries023 9282 6722Learn more about the history of Portsmouth by visiting Charles Dickens’ birthplace, City Museum & Records Offi ce, D-Day Museum, Eastney Beam Engine House, Natural History Museum or Southsea Castle.
NNavigators CentreSee: Resident participation
Neighbourhood forums023 9283 [email protected] www.portsmouthlocal.blogspot.co.ukwww.twitter.com/portsmouthlocalNeighbourhood forums are a chance for you to have your say about local issues and help shape the future of local services. To fi nd out where your neighbourhood forum is held, call or email us.
Neighbourhood watch023 9284 1461
Noisy neighbours023 9283 4167
Non-domestic ratesSee: Business Rates
Nursery schoolSee: Family information service
O Occupational therapy023 9268 0810
Out-of-offi ce-hours calls023 9282 2251If you need to contact us after our normal offi ce hours, which are 8.30am-5pm.
P Parking023 9268 8310For on-street and off-street parking locations and charges, residents’ parking scheme and permits, and for paying penalty charges. For automated phone payment of penalty charges, call 0845 606 6243.See also: Abandoned vehicles, Disabled parking badges and Disabled parking bays
Parks and gardens023 9283 [email protected]
Pavements023 9283 [email protected] roads and footpaths safe to use is our responsibility. Please report any damage.
PCMI – employment advice023 9232 [email protected]
PCMI – signs023 9232 [email protected] signs, badges, banners and much, much more.
Pedestrian crossings023 9283 [email protected] report any faults with a pedestrian crossing.
Performance of the council023 9283 4020
Pest control023 9283 [email protected] deal with rats, mice, squirrels, fl eas, wasps, cockroaches, bed bugs and other pests.
Planning023 9283 [email protected] planning applications, decisions and appeals.
Planning policy023 9283 [email protected] comments or questions regarding the Local Plan or other planning policies.
Play (unsupervised)023 9283 [email protected] There are nearly 100 sites in Portsmouth that offer free access to unsupervised play facilities. To fi nd a play site in your area please contact us.
Play service023 9284 1101We run staffed adventure playgrounds plus summer open access schemes and other projects.
Police101In an emergency dial 999.
Port023 9229 [email protected]
Portage service023 9283 4568Providing a home-visiting educational service and supporting families with a baby or young child with developmental delays, additional needs or disability.
Postal voting023 9283 [email protected] on the electoral register can vote by post. Your application must be received no later than the 11th working day before an election. Please contact us for further information or an application form.
Private hire licensingSee: Licensing
Procurement & contract management023 9268 [email protected] product or service costing £100k or more must go through the council’s tender process. This is to ensure that we are getting the best deal.
Protection from abuse (adults)See: Abuse
6 ■ Libraries to Protection from abuse (adults)
ProxywatchSee: Trading standards
Public conveniences and disabled toilets023 9283 [email protected] toilets have male, female and disabled facilities.
RRecruitmentSee: Jobs at Portsmouth City Council
Recycling023 9283 [email protected] ‘waste’ at www.portsmouth.gov.ukWe collect paper, card, cans and plastic bottles. Free wheelie bins and boxes are available to residents living in houses to use with the fortnightly collection scheme. Residents living in a fl at can recycle using big shared recycling bins. There are also over 75 recycling points for glass, clothes, shoes, books, CDs, videos and paper. Or visit the Port Solent recycling centre. It takes rubbish including garden waste, wood, electrical equipment, batteries and rubble. It’s open every day, except Christmas Day, New Year’s Day and Boxing Day, from 8am. It closes at 4pm October – February, 5pm in March and 7pm April – September. A 5’9” (1.75m) height barrier is in place except Fridays and Saturday morning. Van drivers need a permit.
Redundancy advice for businesses023 9284 1501
Registration of births, marriages & deaths023 9282 [email protected] For emergency registration (weekends and bank holidays) call 023 9282 2251.
Rented housing – eviction, landlord and tenant advice023 9268 8195 or 023 9283 4899
Resident participation0800 0321 [email protected] help and encourage council tenants and leaseholders to get involved in making decisions about their homes and neighbourhoods.
Rights of way023 9283 4590
Right to buy your home023 9283 4542If you have lived in your council property for three or more years you may have the right to buy your home, at a price lower than the full market value.
Road safety023 9268 [email protected]
Roads and pathway maintenance023 9283 [email protected]
Rubbish collections023 9283 [email protected] ‘waste’ at www.portsmouth.gov.ukHousehold rubbish is collected weekly in robust black sacks. Recycling is collected every fortnight on the same day as household rubbish. You can fi nd out your collection day on the website.See also: Recycling; Bulky waste special collections; Garden waste and composting.
S Safeguarding adultsSee: Abuse
Safer Portsmouth Partnershipwww.saferportsmouth.org.uk The Safer Portsmouth Partnership works to reduce crime, disorder and substance misuse. See also: Community wardens
Sale of council homesSee: Leaseholder & commercial services
Salting and gritting023 9283 [email protected] are responsible for the gritting of primary (hospital routes) and secondary roads within the city when weather conditions may prove hazardous. To report any problems call or email us.
School admissions – advice023 9268 8830
School admission – applications023 9268 [email protected] school admissions at www.portsmouth.gov.ukMost children start school at four. Go online or contact us for details on making an application.
School exclusions023 9284 [email protected]
School governors023 9284 1716
School term dates023 9284 1209Search ‘term dates’ at www.portsmouth.gov.uk
Scrap metal dealing (registration)023 9283 [email protected]
Seafront services023 9282 [email protected] any seafront issues such as seats, shelters, railings, sun huts, life aids or beaches, or if you wish to book an event on Southsea Common or on any of the open spaces on the seafront.
Sensory impairment and deaf services9268 0810 Text 07956 [email protected] and advice for people who are blind or deaf, have visual or hearing impairments, or have dual sensory impairment.
Sex establishments (licences)023 9283 [email protected]
Sexual/domestic abuse counselling (PARCS)023 9266 9513
Sexual health023 9229 4001
Shared Lives service023 9277 [email protected] for individuals or families to offer support in their own homes to vulnerable adults.
Sheltered housing/supported housing/extra care023 9283 4989
Shopmobility023 9281 [email protected] and scooters to help people with limited mobility to shop and use city facilities.
Smarter working centre023 9282 6225enterprisecentres@portsmouthcc.gov.ukwww.smarterworkingcentre.portsmouth.gov.uk
Social servicesAdoption 023 9287 5294Adult social care 023 9268 0810Carers 023 9285 1864Children and families 023 9283 9111Comments or complaints 023 9284 1172Fostering 023 9237 4879Out-of-offi ce-hours calls 0845 600 4555Young persons support team 023 9283 9111See also: Children’s social care and Adult social care helpdesk
Special educational needs023 9284 [email protected]
Sports and recreation General sports enquiries 023 9283 4171Great Salterns golf course 023 9266 4549Eastney swimming pool 023 9273 1786Mountbatten Centre 023 9262 6500Portsmouth Gymnastics Centre 023 9266 0589Portsmouth Tennis Centre 023 9266 0589Portsmouth Watersports Centre (sailing) 023 9266 3873Pyramids Centre 023 9279 9977Southsea tennis and bowls (seasonal) 023 9282 4693Southsea Skate Park 023 9229 5360Charter Community sports centre 023 9283 8798Wimbledon Park sports centre 023 9282 5075
Square DealSee: Trading standards
Stop smoking023 9229 4001
Proxywatch to Stop smoking ■ 7
Street lighting023 9283 [email protected] report any faults with street lighting.
Street markets023 9284 1982
Street naming and numbering023 9283 4294
Street scene problems023 9283 4092We want to know about issues like litter, fl y tipping or graffi ti.
Street trading (licences)023 9283 [email protected]
Substance misuse023 9275 1617
Supporting people service023 9284 [email protected] Housing-related support that enables vulnerable adults to live more independently.
SureStartSee: Children’s Centres
Switchboard023 9282 2251For general enquiries our switchboard will be happy to help you. See also: City helpdesk
T Taxis (licensing, complaints)023 9283 [email protected]
Teeth/dental health023 9229 4001
Telecare0800 731 2228See: Alarms for elderly and disabled people
Tenancy support023 9284 [email protected] Support is a free service that helps you manage your home and get things back on track. We help you to gain independence and take control of your tenancy (local authority or private) and the decisions that affect you. We strive to help prevent homelessness.
TenantsSee: Area offi ces If you are a council tenant, advice and assistance is available on rents, transfers, mutual exchanges and general matters relating to your tenancy.
Third Floor Arts Centre023 9268 [email protected]
TourismSee: Visitor information
Trading standards023 9268 [email protected]
Advice for businesses 023 9268 8183www.everythingregulation.org.uk
Approved traders 023 9268 8183www.buywithconfi dence.gov.ukwww.portsmouthsquaredeal.co.uk
Children and alcohol 023 9268 [email protected] 077 3070 4892
Consumer advice (Consumer Direct) 08454 040506
Illegal money lending 0300 555 [email protected] ‘loan(space)shark(space)+ your message’ to 60003
Traffi c lights023 9283 [email protected] report a faulty traffi c light please contact us.
Training023 9229 8288Pride in Pompey training centre. Now in Central Library, just across from the enquiries desk.
Travel concessionsSee: Concessionary fares
Travelling peopleSee: Gypsy and travellers liaison
Tree management023 9284 [email protected]
Twinning023 9268 8361Portsmouth is twinned with Duisburg in Germany and Caen in France. We also have sister and friendship links with cities in Israel, China, Japan, Australia and the US.
UUnoccupied commercial property (housing)023 9283 4264We’re working to bring more empty properties back into use to help meet housing need. If there’s an empty property in your area then please let us know about it.
VVisitor information023 9282 [email protected] Portsmouth – fi nd out what there is to see and do and interesting places to visit.
Visual impairmentSee: Sensory impairment and deaf services
VITAL – Visually impaired telephone advice line023 9282 9923
Voting023 9283 [email protected] register to vote you must complete be on the electoral register.
WWalking (healthy walks)023 9284 1762There are a number of organised walks that take place regularly across the city each week. Search ‘healthy walks’ at www.portsmouth.gov.uk or design your own route at www.walkit.com
Water quality023 9283 [email protected]
Websitewww.portsmouth.gov.ukOur website provides a huge range of information about Portsmouth and your council.
WeddingsSee: Civil weddings or Registration of births, marriages & deaths
Weight management023 9229 4001
YYouth offending team023 9268 [email protected]
Youth serviceSee: Integrated youth support service
ZZebra crossingsSee: pedestrian crossings
8 ■ Street lighting to Zebra crossings
You can get this Portsmouth City Council information in large print, Braille, audio or in another language by calling 9283 4092.
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19www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
Snow and ice on the roadsIn wintry weather, our contractor Colas’s priority is to salt or clear roads and pavements along vital routes. Let’s get growing
We’ve teamed up with Southsea Greenhouse, who run a community garden near Canoe Lake.
If you’re interested in vegetable growing, crafts and local produce, then pop in or join them as a volunteer. And let them know if you’re aware of a neglected patch of land that local people could grow things on.
They’re helping us run next year’s Portsmouth in Bloom gardening competition, and will hold events to help you prepare.
The garden and shop is open 11am–3pm, Thursday to Sunday.
More info:
f www.southseagreenhouse.co.uk
f 07530 913211
Sleep safeWe all know how important it is for babies to be kept safe, even when they’re sleeping.
Things to remember:
f Put your child on their back to sleep.
f Make sure the room isn’t too hot.
f It’s not recommended to sleep in the same bed as your child.
f Always put them to sleep in a cot, not a bed.
f Avoid smoking around your child.
More info:
f www.lullabytrust.org.uk/safer-sleep
In the event of heavy snow, after these high-priority routes have been cleared, they’ll endeavour to clear lower-priority routes.
To see the roads and pavements that have high priority, plus salt bin locations and lots more information, search snow and ice on the roads at www.portsmouth.gov.uk
If you have a query or concern about a section of road or pavement then please call the city helpdesk on 023 9283 4092.
You can clear snow and ice from pavements yourself. It’s unlikely that you’ll be sued or held responsible if someone is injured on a path or pavement if you’ve cleared it carefully. Find tips on our website, as above.
Our 80 salt bins are for public use but please use the salt wisely and remember it is not for use on private property.
No flappingJust simple journey planning Our online journey-planning tool www.myjourneyportsmouth.com is now live. It makes it easier for you to travel from A to B more sustainably and cheaply. Simply type in your starting point and destination, wait for the results, and then you’ll be able to compare trips by bike, bus and car to save on your daily commute.
myjourneyportsmouth.com
21www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
Help with winter cycling
Funded by the Department for Transport
Find out more at: www.myjourneyportsmouth.com
Get fixed upVisit our Bike Doctor and get free check-ups and basic repairs. A team of experienced mechanics can check everything on your bike, including wheels, gears, brakes and lights. Every Wednesday and Saturday in Commercial Road, from 10am to 4pm; every Thursday in Guildhall Square, from 11am to 2pm; every first Saturday of the month in Palmerston Road, from 9am to 5pm.
Get some tipsImprove your cycle skills and gain confidence on a bike with some one-to-one training. It’s just £5 for two hours, at a time and place to suit you. Please email [email protected]
Family funOur weekly Family Bike Club sessions, including cycle skills, led rides and maintenance sessions, start again in March. Please email [email protected] or call 023 9283 4590.
Bike locks go cheepMy Journey have teamed up with the Safer Portsmouth Partnership and Halfords to offer you half-price D-locks. Police recommend a D-lock rather than a chain or cable lock, which can often be cut easily with bolt-croppers. Call your police safer neighbourhoods team on 101 for a Halfords half-price voucher.
Discounted bus travel for studentsOur My Journey College Bus Pass gives all Portsmouth College students discounted travel on First buses. A normal term bus pass is £160, but with our pass you only pay £80.
For an application form please speak to the student services department at Portsmouth College or email [email protected]
Here’s how My Journey can make cycling easier and safer for the whole family.
22 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
Calling young peopleYoung people aged 11 to 18 are being given the chance to create activities and exhibitions at the D-Day Museum, to help keep the story of June 1944 alive.
The Blackout44 project enables young people to develop their skills, meet new people and get access to free events. There are also a limited number of places available on a trip to Auschwitz. The project is run by Pompey in the Community Respect Programme and the council, and funded by Arts Council England.
More info:
f 023 9275 2900
f ddayyouthproject.blog.com
Pictured above, left to right: Jack Walters, Anthony Bridgeford, Shola Williams and April Leigh promoting Blackout44 at the Southsea Show this summer.
In the last of our profiles of shopping areas, we go where big stores rub shoulders with small and quirky shops.
Shopping in
Call Us Now02392-66666602392-654321
Serving the community for over 20 yearsDownload our App
TAXI
Advertisement
There’s nowhere like Southsea for great Christmas shopping.
Its mix of specialist boutique-style shopping and major department stores is unique. Add the seafront and some great places to eat and drink, and you’ve got a great day out.
Town-centre shopping is centred on Palmerston Road and surrounding roads, an area well served by public transport.
There are Love Southsea markets on the first Saturday of each month, plus extra ones on
23 November, 14 and 21 December, and a special 30 Days of Christmas gift market (23 November to 22nd December). There are also Hampshire Farmers’ Markets on the third Sunday of each month, and an annual food festival in the summer.
Less than five minutes away from the town centre is Albert Road, home to 200 businesses, including some of the funkiest, fun shops in the city, and some unique places to stop for coffee or a meal.
More info:
f www.southsea.co.uk f albertroad.insouthsea.co.uk f lovesouthsea.co.uk
23
The NHS belongs to you – A Call to Action
NHS Portsmouth Clinical Commissioning Group advertisement feature
GPs responsible for planning your healthcare services in Portsmouth are responding to a national ‘call to action’ to ensure that the NHS continues to belong to you.
NHS Portsmouth Clinical Commissioning Group is embracing an initiative spearheaded by NHS England, which oversees the budget, planning, delivery and day-to-day operation of the NHS in this country.
‘The NHS Belongs to the People: A Call to Action’ recognises the successes of the NHS but also the current and future challenges that it faces.
It sets out the case for change, suggesting the type of development required and commits to a national programme of engagement with you as users of NHS services to generate further proposals.
Dr Jim Hogan, the CCG’s chief clinical officer, said: “We have continually sought to put patients at the heart of our healthcare planning and we very much welcome A Call to Action and its objectives.
“Central to this is the feedback and views that we are receiving from our own stakeholders and public participation events. Your views are shaping our thinking and planning for existing and future healthcare services.”
‘A Call to Action’ can be downloaded by visiting www.england.nhs.uk/2013/07/11/call-to-action/
The CCG also wants to hear your views on health services in Portsmouth. Visit www.portsmouthccg.nhs.uk, email [email protected] or tweet us at @portsmouthCCG
Challenges facing the NHS‘A Call to Action’ identifies a number of challenges to the NHS including:
f Increasing life expectancy
f High resource use for long term conditions – one quarter of the population have a long term condition and use a high proportion of health care services including 50% of GP appointments and 70% of hospital beds.
f Changing burden of disease – the 30% of people with one or more long term conditions account for £7 out of every £10 spent on healthcare.
f Increasing emergency and hospital care demand – there has been a 35% surge in emergency hospital admissions in the last ten years.
f Patient experience – 88% of patients describe their NHS care as excellent or very good. But frail older people, black and ethnic patients, young people and vulnerable children often report poorer experiences.
f Patient safety
f Health inequalities
f Ageing society
f Dementia
f Lifestyle risk factors in the young such as alcohol, smoking and obesity.
f Rising expectation – more people want seven-day a week access to a GP.
f Increasing costs
f Limited financial resources
f Pressures on social care
Our Portsmouth CCG responseWe’re already making good inroads into tackling key themes in the Call to Action document. Our full response is available in our September Board papers on our website. Here are a few headlines.
Call to Action theme CCG responseBetter prevention of disease
Our major 2013 stakeholder event focused on inequalities in men’s health, with recommendations adopted by our Governing Board.
Give people with long-term conditions better control of their health
Integrated community teams, involving primary care, health and social care, are being trialled by GP practices.
Integrated seven-day week services
We are commissioning a new way that patients are dealt with on arrival at the Emergency Department at Queen Alexandra Hospital and will be reviewing minor injuries and walk-in provision.
www.portsmouthccg.nhs.uk
24 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
MAKE YOUR LIVER THE STAR ATTRACTION
Did you know? You don't have to be drinking an excessive amount of alcohol to be at risk of liver disease – just two pints or two glasses of wine an evening can put you at risk.
Reducing the amount of alcohol you drink can help to reverse early stage liver disease.
Go to saferportsmouth.org.uk/loveyourliver or call 023 9284 1753
Love your liver and
reduce your drinking
Noticed blood in your pee?Tell your doctor straight away.
Blood in your pee could be an early sign of kidney or bladder cancer, even if it only happens once. Finding it early makes it more treatable.
nhs.uk/bloodinpee
Dr Debbie Ashcroft
25www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
Come and have your free NHS Health Check
“Having an NHS Health Check is really easy. When it's your turn, you will get an invite through the post, asking you to either book an appointment with your GP or go to your local pharmacist. In my pharmacy, I see lots of people coming in for their Health Check; it only takes about 30 minutes.
“I run through a couple lifestyle questions with you and we’ll do a finger prick blood test. After that we have a chat about options for you to live a healthier and happier life.”
Pam Macpherson, Pharmacy Manager
www.pompeyhealthchecks.com
Memory Cafés go livePortsmouth is stepping up the fight against dementia.The Alzheimer’s Society Memory Cafés have been set up in the city as part of a major initiative to help people living with or diagnosed with dementia.
The cafés are an information and social hub for anyone affected by dementia, giving people the information and tools to live well with dementia while meeting in a relaxed environment.
Sessions in the south of the city run every Tuesday from 1–3pm at Southsea Community Centre in King Street.
Cafés in the north are every Thursday from 1–3pm at The Link, 48 Havant Road, Cosham.
The move is a joint initiative by NHS Portsmouth Clinical Commissioning Group (CCG) and Portsmouth City Council.
For more information, email [email protected] or call Lucie Debenham on 023 9289 2035.
26 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
Will you be caring for someone this Christmas?
If you look after a family member or close friend, the festive season can be a difficult time. But there’s support out there for you.Maybe you need a day off from caring to get some Christmas shopping done, or maybe you’d benefit from a break in the new year. To see what help is available to you, pop into the Carers Centre in Orchard Road, Southsea (near Lidl), or call 023 9285 1864. (If you need a sitter before Christmas, please contact them by 6 December.)
The centre is closed from 25 to 30 December and on New Year’s Day, but there are ways to find support right through the Christmas period.
To chat to others in your situation, you could try a carers forum. The one run by Carers UK is available 24/7, every day of the year. Just sign up at www.carersuk.org/support/online-support
Or try the CALL phone service, 08000 3 23456. Run by Carers Together, it provides a listening ear between 9am and 10pm, every day of the year.
These emergency numbers may be useful too:
f Adult social care (council): 023 9268 0810. For non-medical emergencies.
f Adult mental health: 023 9282 2444 (Orchards unit, St James’ Hospital.) For advice and guidance about an adult in secondary care.
f Adult mental health crisis team: 023 9268 3400 (Orchards unit, St James’ Hospital). For help if someone’s condition has become very difficult for the people supporting them or if they could be a risk to themselves.
If you look after a family member, friend or neighbour, without payment, then you could be a carer. These pages are for you.
Do you look after someone?
Did you know?
625,000people suffer ill health in the UK because of the demands of caring
83%of UK carers say caring affects their physical health
87%of UK carers say caring affects their mental health
66%of UK families caring for disabled children feel isolated
27www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
Do you look after someone?
Carers contactsTo find information, advice and support: f Portsmouth Carers Centre:
023 9285 1864
www.portsmouthcarers.org
f Carers Council Portsmouth:
www.carerstogether.org.uk/carerscouncil
An independent forum made up of carers, which influences services. More information from Sylvia Hutchins on 023 9259 5455 or [email protected]
Next forum meeting: 19 December, 12.30pm–2.30pm, Frank Sorrell Centre, Prince Albert Road, Southsea.
f The local branch of national charity Carers UK:
Sue Dawkins, 023 9235 9018 (6pm–9pm and weekends) or [email protected]
Jennifer Stenson, 023 9283 1229 or [email protected]
www.carersukportsmouth.org.uk (includes a list of carers’ groups)
To learn more about our carers strategy: f Go to www.portsmouth.gov.uk and
search for carers strategy
f call 023 9268 8169 for a paper copy
The card that gives peace of mindAfter talking to carers about their needs, we’ve found a way of making sure their loved ones stay safe no matter what happens.
The new carers’ emergency card, produced by the council’s adult social care team, works like this:
f With the Carers Centre, you make a plan saying how you would like the person you care for to be looked after if something happened to you.
f You get a card for your wallet or purse which has phone numbers of three people who can be contacted in an emergency.
f In an emergency the hospital, the adult social care team or another service will contact the people you’ve nominated. If they can’t be contacted, and there’s no alternative, adult social care will arrange for a sitter.
f If appropriate, adult social care can arrange emergency cover.
The carers’ self-assessment is the time you will be asked to make an emergency plan, and will be given a card. If you have already completed a self-assessment form you will be asked for your emergency plan when you are reviewed.
To complete a self-assessment form call 023 9285 1864 or drop into the Carers Centre.
Carers Rights Day, 29 November, is held by Carers UK to raise awareness of carers’ needs and encourage carers to come forward and claim the support they’re entitled to, like benefits, breaks,
help with lifting and bathing, special equipment and home adaptations.
PortsmouthPersonal Assistant
Noticeboard
PortsmouthPersonal Assistant
Noticeboard
PortsmouthPersonal Assistant
Noticeboard
Would you like a
personal assistant?
The Portsmouth Personal Assistant
Noticeboard can put you in touch
with assistants in your local area
or you can advertise for what you
need – whether that’s an extra pair
of hands around the house, help
with your shopping or more
one-to-one care.
Would you like to take charge of the support you receive?
Would you like
to choose your
own assistant and
employ them on
your own terms?
Visit the website: www.portsmouthpan.co.uk or call us on 023 9243 7896
www.portsmouth.gov.uk
29www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
The BIG Recycle encourages residents to get better at recycling by offering the chance to win cash rewards in a monthly prize draw.
The first winner of our £250 top prize was Jeremy Taylor, of Lawson Road, Southsea. “As a student I’m always counting the pennies, so I couldn’t be happier,” he said. “The BIG Recycle is so simple and you can win great rewards.”
We started the BIG Recycle because we need to improve Portsmouth’s 23% recycling rate, not only to help the environment but also to help us save money, which will help protect other important council services.
There are 81 rewards up for grabs each month. You can register today and be in with a chance of winning some Christmas cash.
All the rewards are funded by the government, which awarded the council a grant to run a recycling incentive scheme.
How to get involvedRegister: whether you live in a house or a flat, you can sign up at bigrecycle.portsmouth.gov.uk or on 023 9243 7843.
Recycle: soon after registering you’ll get a welcome pack in the post which will tell you what you should and shouldn’t recycle. Or see bigrecycle.portsmouth.gov.uk
Reward: after registering you’ll be entered into our free monthly prize draws. If your name is drawn, an officer will visit to check you’re recycling correctly. If they’re happy with what they see, then you’ll be rewarded!
Win £250 with
the BIG RecycleWin £250 with
the BIG RecycleWin £250 with
the BIG RecycleWin £250 with
the BIG RecycleGreen residents are now reaping
rewards of up to £250 thanks to
the Portsmouth BIG Recycle.
Rewards Each month you could get your hands on one of the following:
£250 cash (one prize)
£75 love2shop gift card (20 prizes)
£25 love2shop gift card (60 prizes)
Or you can donate your rewards to the Lord Mayor’s Appeal.
Environment and recycling officer Becky Adams presents Jeremy Taylor with his £250 prize.
£for Portsmouth
30 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
Christmas bin collectionsAs Christmas falls on a Wednesday this year there have been some changes to your collection dates. Please note, some collections will occur the day before your normal day, so do check the dates opposite carefully. Please remember you need to have your rubbish and recycling out by 7am. If you miss your collection, please store your rubbish/recycling on your property until your next collection date.
If you live in a block of flats, please make sure the person responsible for putting out your communal waste is aware of the changes to these dates.
30 and 31 December: no changeCan’t wait for your recycling collection?
The Portsmouth Recycling Centre will be open from
8am to 4pm over the festive period apart from
Christmas Day, Boxing Day and New Year’s Day.
Giftwrap
Sorry, we can’t recycle wrapping paper because it’s
normally very low-grade and has mixed plastic in it,
making it impractical to process. For creative and
fun ways to reuse your paper, cards and tinsel, see
opposite.
Special bulky waste collections
Collections of large, bulky waste will be suspended
over the festive fortnight. The last collections
before Christmas will be Thursday 19 December
and the first collections in the New Year will be
Tuesday 7 January.
Bottle banksWhether it’s from pickle jars or wine bottles, we all accumulate more glass over Christmas, so please remember to do your bit and bring your recycling to one of the many bottle banks in the city.
We will be increasing collections over Christmas. But if you visit a site and the banks are full, please don’t leave your glass there. Instead, either take it to another site, or drop it off another time.
NORMAL DAY
NORMAL DAY
NEW DAY
NEW DAY
31www.facebook.com/portsmouthcitycouncil www.twitter.com/portsmouthtoday
Dreaming of a green Christmas Over Christmas we produce up to a quarter more rubbish than at any other time of the year, so please think ahead about how you can reduce, reuse and recycle.
Make a resolution to waste lessThe best way to reduce the rubbish we create is to reduce what comes into our homes in the first place.
f Stop mailshots through your letterbox.
f Say no to junk mail by registering with the Mailing Preference Service. Call 0845 703 4599 or go to www.mpsonline.org.uk
f Stop getting unaddressed post via the Royal Mail. Call 01865 796964 or go to www2.royalmail.com/you-home/controlling-your-mail
f Stop junk mail from local businesses – put a message on your letter box or your gate, such as: ‘Please – no menus, flyers or leaflets’.
Reduce f only buy the things you know you
need
f choose presents and foods with less packaging
f order a compost bin and start composting. Search waste at www.portsmouth.gov.uk
Reuse f add a personal touch to cards and
gift tags by reusing old cards and wrapping paper to design your own
f make your own decorations and crackers out of old tinsel, wrapping paper and bows
f donate unwanted gifts to charity
f turn leftover food into delicious dishes. See www.lovefoodhatewaste.com
Recycle f put plastic bottles (no lids), cards,
cans, metal bottle tops, aerosols, cardboard and paper (not shredded) in your recycling wheelie bin or box
f take your glass, textiles, books, shoes and CDs to your local recycling bank or the Portsmouth Recycling Centre at Port Solent
32 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
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The Hampshire Health Record
Your choiceIf you are happy for your information to be stored on the Hampshire Health Record then you do not need to do anything. Please contact us if you would like a copy of the information held about you on the Hampshire Health Record or prefer your information not to be stored on the Hampshire Health Record.
Your informationThe Hampshire Health Record is an electronic summary record for people living in Hampshire, Portsmouth and Southampton.
The record stores information from GP surgeries, hospitals, social and community care teams in one place so that – with your consent – professionals can view it to deliver better care to you.
Further information Phone: 0300 123 1519
Email: [email protected]
Web: www.hantshealthrecord.nhs.uk
Write to: Hampshire Health Record HQ Omega House 112 Southampton Road Eastleigh SO50 5PB
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Where a University Degree in Business is not beyond your reach
Our part-time Business and Management Degree is designed for busy working people and is available one evening a week from several colleges across Hampshire, the Isle of Wight and from the University of Portsmouth.
It is open to those who may not have formal qualifications but whose work experience will have prepared them to succeed.
To find out more about the flexible part-time courses we offer, come along to our next open evening, details of which can be found at www.port.ac.uk/pbsevents.
www.port.ac.uk
For further information visit:
T: +44 (0)23 9284 8200E: [email protected]
W: www.port.ac.uk/busandman
34 City helpdesk 023 9283 4092 [email protected] www.portsmouth.gov.uk
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Advertise on the Big ScreenControl of the Big Screen in Guildhall Square has moved from the BBC to the council.
This creates lots of opportunities for what can be shown, and allows us to feature commercial messages. Local organisations can now have banner adverts, slideshows and videos broadcast to the 25,000 people who walk through the square each day.
There are also new opportunities to hire the screen and the square for promotional events. Please email [email protected] for details.
Want to work part-time? We’re looking for relief school passenger assistants, to cover for permanent staff when they’re absent.We’re seeking caring, responsible people willing to work on a flexible, casual, part-time basis, escorting pupils with special needs.
You will work with a driver. Ideally, you’ll have some experience of working with children. Hours are around school opening and closing times, and pay is £8.29 per hour.
Go to www.jobsatportsmouth.co.uk or call 023 9284 1596.
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• Are you interested in becoming a host family to foreign students?
• Are you friendly, welcoming and would like to earn a little extra money?
• Then give us a call to � nd out more:
Give us a ring on:0845 673 3007Or email us at: [email protected]
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Shaw Trust and Careers Development Group have merged to form a charity building on the successes of both organisations.
Do you like helping people?
Could you support others who are trying to gain more independence in their lives?
Shaw Trust CDG are looking for volunteers in the Portsmouth area.
We need people who can share their career experience and life skills to mentor those who need our support.
If you have an interest or experience in horticulture, you may enjoy being a mentor within one of our horticulture projects or gardening services. Please call us to find out more.
If you think you can help, please visit www.cdgvolunteers.com to download an application form or call 0300 247 2222.fla
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There is still time to sign up and be in with the chance of winning cash rewards.
Visit bigrecycle.portsmouth.gov.uk or call us on 023 9243 7843 for more details.
Register. Recycle. Reward.
£for Portsmouth
Funded by the Government’s Department for Communities and Local Government (DCLG)
250every month£
Winup to