fit shared services workshop march 17, 2015 aga research into shared services
TRANSCRIPT
AGA Research into Shared Services
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AGA Research into Shared Services
• Shared Services Study– Based on user experiences with shared service implementation – 300 AGA members responded to survey, 75% managers or staff– Included federal, state and local government
• CIO Survey– Interviews with CIO’s, CFO’s, Shared Services Directors– 20 in-person interviews – Survey & Study questionnaires– Federal FSSP’s, LOB Managing Partners, 6 Cabinet agencies
• CFO Survey– Interviews with CFOs– 65 in-person interviews, 281 online respondents– Included AGA members at federal, state and local level
• Report from Financial Systems Summit– Presentation to an audience of over 700 attendees– Approximately 200 online respondent answers
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Highlights of Research Results
Shared Services
StudyCIO
SurveyCFO
Survey
Financial Systems Summit
Costs & Benefits
Even split in seeing cost savings – 30% saw better, 30% worse.
Many non-cost benefits result from Shared Services.20-45% typical Cost Savings. Savings will require process & labor shift to SSP.
Specifically – the cost born by agencies in the short term will be higher than in-house. Some benefits will be government-wide
Despite estimates, only 48% believe there will be 10% or less in savings realized through Shared Services.
GovernanceSome recognized big improvement in systems.Need to manage expectations regarding level of service received.
40% feel they will lose control over FM Operations.Government desires fair representation & accountability
Top concern of CFOs - how do they insure quality of service having given up control. Are SLAs really enforceable?
62% of respondents feel governance is not clear or no accountability/financial impact exists for non-performance.
People & Change
Management
Very important, especially training.
People are the most valuable resource & critical to SSP transition success.Skillsets & roles will change.
70% of respondents feel agencies talk about human factor issues without action, or avoided the subject altogether. .
Capacity & Choice
Public-private partnership would achieve the goal faster with more cost savings.
Belief that most (90%) of government is not using SS.60% want more choices.Desire for Public Private Partnership Models.
Ability to scale, modernize and predict associated costs
84% of respondents would like more choice and more Best Practice private/public partnership models.
Integration & Cloud
50% of users reported some/many changes were needed to administrative and program systems.
Integration is the #1 concern in SSP migration.Cloud is not fully understood and security is a concern.
Over 65% of respondents don't believe Shared Services is in their culture or budget.
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Contact Information
• Shared Services Study– Carol Christian, LMI [email protected]
• CFO Survey– Jim Taylor, Grant Thornton LLP
• CIO Survey– Kevin Greer, Accenture Federal [email protected]
• Report from Financial Systems Summit– AGA Corporate Partners
• AGA– Ann Ebberts [email protected]
• All reports can be found on the AGA Website:http://www.agacgfm.org/Research-Publications/Overview.aspx