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    Housing and land use regulatory board

    LocationHLURB Bldg., Kalayaan Avenue, cor. Mayaman St., Diliman, Quezon City 1101, Philippines

    Services

    What We DoAssist Local Government Units in the Preparation of Comprehensive Land Use Plans andZoning OrdinancesIssue Development Permits (DPs) and Licenses to Sell (LS) to Condominium ProjectsRegister and Issue License to Sell to Subdivision ProjectsRegister and Supervise Homeowners AssociationsMonitor Subdivision and Condominium Projects whether With or Without License to SellConduct Mediation ProceedingsHear & Decide CasesIssue Policies and Guidelines On Land Development Projects, Zoning and Homeowners

    AsociationsRegister Brokers, Dealers and Salemen

    You should ask the broker/agent of the owner/developer if the project is registered and has aLicense to Sell issued by HLURB:. Complaint. - The complaint shall contain the following:(a) Caption and Title. - In all cases filed before the Regional Field Offices, theparty initiating the action shall be called the Complainant and theopposing party the Respondent.(b) Body. - The body of the complaint shall contain the full name of the realparties in interest, whether natural or juridical, showing capacity to sue andto be sued, status, mailing address and designation, and a concisestatement of the ultimate facts which support the complainant's cause of

    action, claims or reliefs, and the date of preparation thereof.(c) Relief. - The pleading shall specify the relief sought, but it may add ageneral prayer for such other relief as may be deemed just or equitable.(d) Signature. - The complaint must be signed and must contain therequirements under Rule 3 hereof. The signature of counsel constitutes acertification that such counsel has read the complaint; that to the best ofsuch counsel's knowledge and information, there is good ground tosupport it; and that it is not interposed for delaye) Verification. - A complaint is verified by an affidavit that the complainant hasread the complaint and that the allegations therein are true andcorrect of complainant's own personal knowledge. A complaint basedmerely on information and belief or upon knowledge, information, and

    belief shall be dismissed.(f) Certification Against Forum Shopping(a) Any defect in the signature or verification underparagraphs (d) and (e) ofthe preceding section shall not result in the dismissal of the complaint butshall be subject to correction during the mandatory conference. If thecomplainant refuses to rectify the error as directed by the Arbiter, the

    Arbiter shall dismiss the case without prejudice.(b) Any defect of the certification against forum-shopping under paragraph (f)of the preceding section shall be a ground for the dismissal of the

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    complaint, without prejudice.Section 17. Opposition to Application for a Permit, License or Clearance. - Anopposition to an application for clearance, permit or license shall be treated as acomplaint and all other provisions of Rule 5 of this Rules shall, except asotherwise provided, apply to such oppositions. An opposition to an application for locationalclearance for projects of national or

    regional significance, if filed with the Regional Field Office, shall be elevated tothe Board of Commissioners which shall assume original jurisdiction andresolve the opposition. All projects are presumed to be of local significanceunless otherwise declared by the National Economic and Development

    Authority (NEDA).The rules pertaining to contested applications for license, permit or clearanceshall apply to cases filed for the revocation thereof.Decisions of the Board of Commissioners with respect to permits, licenses ofclearances shall be immediately executory notwithstanding any appealtherefrom.Decisions, resolutions or orders of the Arbiter shall become final andexecutory fifteen (15) days after the date of receipt thereof by the parties and

    no appeal has been filed within the said period;(b) Decisions, resolutions or orders of the Board of Commissioners shallbecome final and executory fifteen (15) days after the receipt thereof bythe parties and no appeal has been filed within the said period.

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    The Maritime Training Council

    Location10th Floor G.E. Antonino Bldg., T.M. Kalaw St.,cor. J. Bocobo Sts. Ermita, ManilaTel Nos. 527-3977Fax No. 527-4559

    Services1. Develop, formulate, and prescribe standards of training for seafarers as prescribed by theConvention.2. Issue certificates of proficiency or competency to seamen who meet the trainingrequirements of the Convention.3. Assist the Ministry of Education, Culture and Sports (now the Department of Education) inregulating and supervising the establishment and operation of seamen training centersthroughout the country.4. Liaise and coordinate with international organizations, particularly with the InternationalMaritime Organization, as regards the training, upgrading and qualifying of seafarers.5. Formulate rules and regulations to implement the STCW of 1978 and to attain the

    objectives of LOI 1404.6. Prescribe and collect fees from the seamen training centers subject to clearance by theNational Tax Research Center and to be remitted to and will constitute as part of the SeafarersWelfare and Fund.7. Undertake special programs/projects in furtherance of the objectives of training andupgrading of seafarers.8. Study, evaluate and recommend to the Ministry of Education, Culture and Sports thenumber and maximum enrollment of nautical schools to ensure that the graduates will havereasonable opportunity to be employed aboardship after their graduation.

    Must be a holder of Certificate of Instructois Course(lMO Model Course 6 09);

    b. Knowledgeable of the course program;c. Qualified in the task for which training is beingconducted- Must be a Marine Deck / Engineer Officeri at the management level; with training in CrowdManagement, with at least 10 months experience inRo-ro passenger femes or cruise shipMust be a holder of Certificate of Instructois Course(lMO Model Course 6.09);b. Knowledgeable of the course program;c. Qualified in the task for which training is beingconducted. Must be a duly licensed Deck / EngineerOfficer at the management level with at least 10

    months experience on board Roro vessels, passenger

    Fines and cruise ships.ComplaintWho may file any person or entity who has knowledge of any violation of MARINA circular,rules and regulations, ruling and order may file a complaint in writing under oath against traininginstitutions of Filipino SeafarersThe STCW office on its own inititiative or upon filling a complaint or receipt of a memorandumreport may conduct the necessary proceedings for the suspension, cancellation or revocation of

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    the accreditation of courses of the maritime training inttitutions and or disciplinary actionsagainst seafarers.Section 11 Resolution of the Case. The lnvestigating Committee shall within ten (10) calendardays from submission of the case. suomrt rts Tecommendatron to the Executive Director.Section 12 Who May lssue Orders/Resolutions. On the basrs of the Investigating commrttee'sReport. the Executive Director sharr render JUdgment and

    rmpose the prescribed penarties herein provided rhe deosron rendered by the ExecutiveDirector or in his/her absence by the duly desrgnaled Offrcer in {harge shal be final andexeq.jtcry upon the lapse oi ien (10) czien1ar da;rs trcn: receipt th.eof unless a petttlon for re !1w ts fried wthrn the same percc

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    Land transportation Franchising and regulatory board

    LocationEast Avenue, Diliman, Quezon City 1100 Philippines

    Services

    Powers and Functions of the Land Transportation Franchising and Regulatory Board.The Board shall have the following powers and functions:1. To prescribe and regulate routes of service, economically viable capacities and zones orareas of operation of public land transportation services provided by motorized vehicles inaccordance with the public land transportation development plans and programs approved bythe Department of Transportation and Communications;2. To issue, amend, revise, suspend or cancel Certificates of Public Convenience or permitsauthorizing the operation of public land transportation services provided by motorized vehicles,and to prescribe the appropriate terms and conditions therefore;3. To determine, prescribe and approve and periodically review and adjust, reasonable fares,rates and other related charges, relative to the operation of public land transportation servicesprovided by motorized vehicles;

    4. To issue preliminary or permanent injunction, whether prohibitory or mandatory, in all casesin which it has jurisdiction, and in which cases the pertinent provisions of the Rules of Courtshall apply;5. To punish for contempt of the Board, both direct and indirect, in accordance with thepertinent provisions of, and the penalties prescribed by, the Rules of Court;6. To issue subpoena and subpoena duces tecum and summon witnesses to appear in anyproceedings of the Board, to administer oaths and affirmations;7. To conduct investigations and hearings of complaints for violation of the public service lawson land transportation and of the Board's rules and regulations, orders, decisions and/or rulingsand to impose fines and/or penalties for such violations;8. To review motu proprio the decisions/actions of the Regional Franchising and RegulatoryOffice herein created;

    9. To promulgate rules and regulations governing proceedings before the Board and theRegional Franchising and Regulatory Office: Provided, That except with respect to paragraphsd, e, f and g hereof, the rules of procedure and evidence prevailing in the courts of laws shouldnot be controlling and it is the spirit and intention of said rules that the Board and the RegionalFranchising and Regulatory Offices shall use every and all reasonable means to ascertain factsin its case speedily and objectively and without regard to technicalities of law and procedures,all in the interest of due process;10. To fix, impose and collect, and periodically review and adjust, reasonable fees and otherrelated charges for services rendered;11. To formulate, promulgate, administer, implement and enforce rules and regulations onland transportation public utilities, standards of measurements and/or design, and rules andregulations requiring operators of any public land transportation service to equip, install and

    provide in their utilities and in their stations such devices, equipment facilities and operatingprocedures and techniques as may promote safety, protection, comfort and convenience topersons and property in their charges as well as the safety of persons and property within theirareas of operations;12. To coordinate and cooperate with other government agencies and entities concerned withany aspect involving public land transportation services with the end in view of effectingcontinuing improvement of such services; and13. To perform such other functions and duties as may be provided?? by law, or as may benecessary, or proper or incidental to the purposes and objectives of this Executive Order.

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    Any person or any juridical person with intention to file a new franchise application on anydenominationand requests for the issuance of a new Certificate of Public Convenience (CPC).

    Notes: *Applicant is required to personally appear upon submission of application. Forsucceeding

    process steps, authorized representatives (limited to counsel or immediate family membersonly) areallowed upon presentation of Special Power of Attorney (SPA) and valid identificationdocuments.ComplaintsSection 1. Scope - The Hearin Officer shall hear complaints as may be delegated by the Boarden banc or the Regional Director as case may be.Section 2. Contents All complaints shall contain a concise statement of facts showing theviolations of the terms and conditions of the CPC subject of the complaint, and attaching theretothe complainants sworn statement and othe supporting documents.Section 3. Judgment Based on Pleadings ; Summary Judgment If , at the pre hearingconference, the en banc finds that facts exist upon which a decision on the pleadings or a

    summary decision may be made, a decision on the pleadings or a summary decision may berendered a justice may require.Section 4. Hearing before the Board En Banc. The Board en banc shall proceed to hear anddetermine the merits of the case.

    The Board en banc , on its own initiative upon motion of a party , may order the consolidation ofcases, involving common questions of law or facts, and their proceedings.Section 5. Failure to appear If the applicant fails to appear on the scheduled hearing without

    justificable cause, the application shall be dismissed for lack of interest. However , if it isphysically impossible for him to appear , he may send an authorized representative to appearon his behalf(as referred to in Section 6 Rule ?.Section 6. Appearance of counsel No lawyer shall appear as counsel before the Board en

    banc without complying with Section 12 Rule 4 of these RulesSction 7. Resolutions or Dcisions Upon the termination of the proceedings, the Board shallrender/issue a resolution or decision after deliberation or consultation. The resolution ordecision must hear a concurrence at least (2) of its composite members. The board en bancshall designate among themselves who will write the opinion disposing of the case. However, ifany Member takes no part therein ,dissents, or abstains from the resolutions, or when there is avacancy in the Board, the reason thereof must be started in the resolution.

    The board en banc may grant such order relief or impose such terms it may deem necessary inorder to promote public interest.

    Resolutions and decisions

    Section 1. Compilation and publication of orders, Resolution and Decisions of the board enbanc- The Executive Director , though the Management Information Division , shall compile allorders, resolutions and decisions of the board , including final decisions of the Supreme Courtof appeals relevant to cases and proceedings before the board, if any.Section 2. Compilation and publication of Orders ,Resolution and Decisions of the regionalDirector The regional Records officer shall compile all Orders, Resolutions and Decisions ofthe regional director.

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    National Maritime Polytechnic

    LocationCabalawan, Tacloban CityCommission (ECC) Bldg. 355 Sen. Gil Puyat Avenue, Makati City

    Servicesa. Conduct of Maritime Training for Filipino seafarers, maritime instructors/trainers/assessorsand other maritime allied personnel in accordance with national and international standards onmaritime education and training (MET).b. Conduct of Competency Assessment for Officers and Ratings in cooperation with TESDA,PRC and MARINA-STCW Office.c. Enhancement of training and assessment quality, access and relevance.d. Design, development and conduct of maritime researches to enhance database for policyreview and program development in the maritime industry.e. Upgrading and acquisition of the required maritime training simulators and equipment.f. Rehabilitaion and maintenance of buildings, structures and other facilities.g. Updating and maintenance of Quality Management System (QMS).

    h. Linkage with institutions and improvement of external relations for enhancedimplementation of training, assessment, research and support services.i. Systems improvement and organizational development towards good governance andenhanced productivity.

    j. Establishment of Center for Maritime Faculty Development.

    You must have these Following requirementsLatest PRC licenseRadar Nav certificate for RSCRSC certificate for Radar ARPARadar Nav and OUECDIS certificates for SSBTSBFF certificate for GTF

    TCI (IMO MC 6.09) certificate for 3.12 and 6.10PRC license for Deck Officers an 1st cl

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    Bureau of Food and Drugs

    a. Location of the OfficeCivic Drive, Filinvest Corporate City,

    Alabang, Muntinlupa City

    b. What service does this government agency/entity provide to the publicFood and Drug Administration of the Philippines (Filipino: Pangasiwaan ng Pagkain atGamot, or FDA, formerly the Bureau of Food and Drugs or BFAD) was created under theDepartment of Health to license, monitor, and regulate the flow of food, drugs, cosmetics,medical devices, and household hazardous waste in the Philippines.

    The FDA's main goal is to ensure the health and safety of food and drugs made available to thepublic

    c. How can the public avail of such sevices

    c1. Senior ciitizens shall avail 20% discount in the purchase of medicines for personal use.C2. Those who cannot afford the consultation fee of a private doctor can consult at their nearesthealth center or government hospital and get a prescription free of charge.

    Any single dispensing should not be more than one week's supply. However, when drugs arefor chronic conditions requiring continuous use for more than a month, such as hypertension,diabetes, Parkinson's disease, arthritis, TB, cancer, psychosis, a maximum of one month'ssupply may be dispensed at a time.

    d. What is the procedure in filing a complaint with this government agency / entity.

    Consumers are advised to coordinate with the nearest Department of Health Center for Health

    Development (CHD) for product complaints.If the Acting Consumer Arbitration Officers deem it fit that the complained product needslaboratory analysis, the product will be forwarded to the FDA Laboratory Services Division.

    e. How does this government agency / entity resolve such a complaint.

    Subject to the respondents right to due process, to conduct investigations for the determinationof a question, controversy, complaint, or unresolved grievance brought to its attention, andrender decisions, orders, or resolutions thereon. It shall proceed to hear and determine the caseeven in the absence of any party who has been properly served with notice to appear. It shallconduct its proceedings or any part thereof in public or in executive session; adjourn itshearings to any time and place; refer technical matters or accounts to an expert and to accept

    his reports as evidence; direct parties to be joined in or excluded from the proceedings; and giveall such directions as it may deem necessary or expedient in the determination of the disputebefore it;

    http://en.wikipedia.org/wiki/Philippineshttp://en.wikipedia.org/wiki/Filipino_languagehttp://en.wikipedia.org/wiki/Filipino_languagehttp://en.wikipedia.org/wiki/Philippines
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    Bureau of Product Standards

    a. Location of the Office

    Bureau of Product Standards3/F Trade and Industry Bldg.

    361 Sen. Gil Puyat Ave., Makati City

    b. What service does this government agency/entity provide to the publicBPS is mandated to develop, implement, and coordinate standardization activities in thePhilippines. It is primarily involved in standards development, product certification, andstandards implementation/promotion to raise the quality and global competitiveness ofPhilippine products at the same time to protect the interests of consumers andbusinesses.

    c. How can the public avail of such sevices

    Interested parties may call, write, e-mail, or visit the nearest DTI Regional/

    Provincial office

    d. What is the procedure in filing a complaint with this government agency / entity.

    In case you bought a defective product, try going back to the store where you bought the itemand look for the Consumer Welfare Desk.

    You may request a replacement, refund or if needed, have the defective item repaired. If the manager or store representative does not act on your complaint, proceed to the

    agency which has jurisdiction over your case.

    Bring the necessary documents like complaint letter and a copy of your receipt and otherdocuments you deem are vital for the mediation.

    Be sure to attend the mediation conference.

    e. How does this government agency / entity resolve such a complaint.

    Mediation is possible if both parties are agreed to settle out of court.

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    Air Transportation Office

    a. Location of the OfficePasay City

    b. What service does this government agency/entity provide to the public

    Civil Aviation Authority formerly Air Transportation Office, abbreviated as CAAP, is anagency of the Philippine government under the Department of Transportation andCommunications . It is the national aviation authority of the Philippines, responsible forimplementing policies on civil aviation to assure safe, economic and efficient air travel.Theagency also investigates aviation accidents via its Aircraft Accident Investigation and InquiryBoard.

    Online Services

    Air Navigation ServiceAirmen Licensing System

    CAAP Services

    Flight Standards Inspectorate ServiceCAAP Reporting System

    Air Traffic Service

    Aerodrome Development and Management Service

    Operations and Rescue Coordination Center

    Aeronautical Information, AISTraining, CATC

    Bid Bulletin, BAC Airmen Examination Board, AEB

    Aircraft Accident Investigation and Inquiry Board (AAIIB)

    English Language Proficiency (ELP) Test Enrollment and Administration

    c. How can the public avail of such sevicesEstablish and prescribe rules and regulations for the inspection and registration of all aircraftowned and operated in the Philippines and all air facilities;

    Establish and prescribe the corresponding rules and regulations for the enforcement oflaws governing air transportation;

    Determine, fix and/or prescribe charges and/or rates pertinent to the operation of publicair utility facilities and services;

    Administer and operate the Civil Aviation Training Center (CATC); Operate and maintain national airports, air navigation and other similar facilities in

    compliance to ICA

    http://en.wikipedia.org/wiki/Politics_of_the_Philippineshttp://en.wikipedia.org/wiki/Department_of_Transportation_and_Communications_(Philippines)http://en.wikipedia.org/wiki/Department_of_Transportation_and_Communications_(Philippines)http://en.wikipedia.org/wiki/National_aviation_authorityhttp://www.caap.gov.ph/web/ans.htmhttp://www.caap.gov.ph/web/ans.htmhttp://www.caap.gov.ph/http://www.caap.gov.ph/web/asd.htmhttp://www.caap.gov.ph/http://www.caap.gov.ph/web/ats.htmhttp://www.caap.gov.ph/web/ams.htmhttp://www.caap.gov.ph/web/rcc.htmhttp://www.caap.gov.ph/web/ais.htmhttp://www.caap.gov.ph/web/catc.htmhttp://www.caap.gov.ph/web/bidBulletin.htmhttp://www.caap.gov.ph/web/AEBProcedures.htmhttp://www.caap.gov.ph/web/aaiib.htmhttp://www.caap.gov.ph/web/ELPProcedures.htmhttp://en.wikipedia.org/wiki/Politics_of_the_Philippineshttp://en.wikipedia.org/wiki/Department_of_Transportation_and_Communications_(Philippines)http://en.wikipedia.org/wiki/Department_of_Transportation_and_Communications_(Philippines)http://en.wikipedia.org/wiki/National_aviation_authorityhttp://www.caap.gov.ph/web/ans.htmhttp://www.caap.gov.ph/http://www.caap.gov.ph/web/asd.htmhttp://www.caap.gov.ph/http://www.caap.gov.ph/web/ats.htmhttp://www.caap.gov.ph/web/ams.htmhttp://www.caap.gov.ph/web/rcc.htmhttp://www.caap.gov.ph/web/ais.htmhttp://www.caap.gov.ph/web/catc.htmhttp://www.caap.gov.ph/web/bidBulletin.htmhttp://www.caap.gov.ph/web/AEBProcedures.htmhttp://www.caap.gov.ph/web/aaiib.htmhttp://www.caap.gov.ph/web/ELPProcedures.htm
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    d. What is the procedure in filing a complaint with this government agency / entity.COMPLAINTS TO THE CAB REGARDING REFUND OF FARES, CANCELLATION OFFLIGHTS, DENIED BOARDING AND LOSS OF LUGGAGE. You may call Tel. No. 852-8967(Legal & Enforcement Division) or email

    e. How does this government agency / entity resolve such a complaint.Both parties shall appear and will hear their side. If possible there would be a settlment out ofcourt.

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    Philippine Ports Authority

    a. Location of the OfficeBonifacio Drive, South HarborPort Area, Manila, 1018 Philippines

    P.O. Box 436, Manila, PhilippinesTel. No. (0632) 527-8356, Fax: (0632) 527-4855

    b. What service does this government agency/entity provide to the public(Filipino: Pangasiwaan ng mga Daungan ng Pilipinas, abbreviated PPA) is a government-ownedcorporation under the Department of Transportation and Communications as an attachedagency. It is responsible for financing, management and operations of public ports throughoutthe Philippines,

    MISSION

    We commit to provide reliable and responsive services in our ports, sustain development ofour port communities and the environment and be a model corporate agency of thegovernment.

    VISION

    By 2030, customers doing business in our ports shall experience full and sustained,productivity, efficiency, comfort, connectivity, safety and security.

    MANDATE

    To establish, develop, regulate, manage and operate a rationalized national port system insupport of trade and national development.

    http://en.wikipedia.org/wiki/Filipino_languagehttp://en.wikipedia.org/wiki/Government-owned_corporationhttp://en.wikipedia.org/wiki/Government-owned_corporationhttp://en.wikipedia.org/wiki/Department_of_Transportation_and_Communications_(Philippines)http://en.wikipedia.org/wiki/Department_of_Transportation_and_Communications_(Philippines)http://en.wikipedia.org/wiki/Philippineshttp://en.wikipedia.org/wiki/Filipino_languagehttp://en.wikipedia.org/wiki/Government-owned_corporationhttp://en.wikipedia.org/wiki/Government-owned_corporationhttp://en.wikipedia.org/wiki/Department_of_Transportation_and_Communications_(Philippines)http://en.wikipedia.org/wiki/Philippines
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    Philippine Coast Guard

    a. Location of the OfficeHeadquarters Philippine Coast Guard139 25th Street, Port Area

    1018 Manila Philippines

    b. What service does this government agency/entity provide to the publican armed and uniformed service attached to the Department of Transportation andCommunications (DOTC): Provided, That in times of war, as declared by Congress, the PCG orparts thereof, shall be attached to the Department of National Defense.

    c. How can the public avail of such sevicesThey guard and/or protect the Philippine territorial sea. Moreover, the PCG or parts thereof,

    shall be attached to the Department of National Defense.

    d. What is the procedure in filing a complaint with this government agency / entity.

    PROCEDURE OF INVESTIGATION

    (a) Investigation, how initiated. Administrative investigation may be commenced by:

    1. The Commandant, motu propio;2. Sworn complainant of any person, if after preliminary inquiry, a prima facie case has beenestablished;3. Inspection/apprehension report accomplished by PN or Philippine Coast Guard units; and

    4. By filing of marine protest.

    (b) Right to be represented by counsel; evidence. In all investigation, the party litigants shall

    be given opportunity to present their case or defense personally or through counsel, and topresent all witnesses and evidence as they may desire except that the proper investigating bodyshould have the discretion to overrule unreasonable motion regarding the presentation ofevidence which are clearly dilatory.(c) Notice of Hearing. The parties and their witness shall be notified by subpoena of thescheduled hearing at least five (5) days before the date thereof, specifying the time, date andplace of hearing..(d) Order of Hearing. Unless the proper hearing body directs otherwise, the order of hearingshall be as follows:

    1. The complainant or the Coast Guard shall first introduce the evidence.2. The respondent or adverse party shall then present evidence in support of his defense.

    3. When the presentation of evidence has been concluded and formal offer of the same hasbeen made, the parties may be required to submit their respective memoranda within areasonable time.

    (e) Order of Examination. The order in which a witness maybe examined is as follows:

    1. Direct examination by the proponent;2. Cross examination by the opponent;3. Re-direct examination by the proponent;

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    4. Re-cross examination by the opponent.

    (f) Objections. All objections or interlocutory questions that arise during the proceedings shallbe resolved by the chairman of the Board concerned or by the Hearing Officer, as the case maybe.(g) Not bound by strict rules of evidence. The proceedings of aforestated hearing bodies shall

    not be found by the strict rules of evidence but the Rules of Court may be applied by analogy oran a suppletory character, and whenever practical and convenient.(h) Employment of Stenographer. The proper hearing body shall see to it that notes of thetestimony of the witnesses or a summary thereof are taken, and together with the documentaryevidence presented shall constitute the record of the case. The employment of a stenographeris optional except when in the opinion of the Board or Hearing Officer, the nature of the caserequires the availability of one.(i) Marking. All documentary evidence or exhibits shall be marked by letter (A,B,C, etc) ifintroduced by complainant and by number (1,2,3, etc) if introduced by the respondent. Theyshall be attached to the record or, if voluminous, kept in a separate folder marked Folder ofExhibits which shall also be a part of the record.(j) Failure to prosecute. If plaintiff fails to appear at the time of the trial or to prosecute his

    action for an unreasonable length of time, or to comply with these rules or any order of theBoard, the action may be dismissed upon motion of the defendant or upon the Boards ownmotion. This dismissal shall have the effect of an adjudication upon the merits, unless otherwiseprovided by the Board.(k) Failure to Appear. If the respondent fails or refuses to appear by himself or throughcounsel on the specific date of hearing upon proof of service of notice to the latter, he shall bedeclared in default.(l) Hearing Ex-parte, - The proper investigating body may motu propio or through motion of aparty-litigant proceed with the hearing ex-parte, when one of the parties has been declared indefault or otherwise refuses to recognize the authority of the investigating body or to complywith these rules or any order issued during the proceedings.(m) Relief from order of default, - A party declared in default, may at any time after discovery

    thereof and before decision, file a motion under oath to set aside the order of default uponproper showing that his failure to answer is due to fraud, accident, mistake or excusable neglectand that he had a meritorious defense. In such case the order of default may be set aside onsuch terms and conditions as the hearing body impose in the interest of justice.(n) Testimony by Interrogatories and Deposition.

    1. Witnesses shall be examined orally, except that for a good cause shown, testimony may betaken by the deposition upon application or any party in interest or upon the initiative of theHearing Officer or Board.2. Application to take deposition shall be made to the Hearing Officer or Board prior to or duringthe course of the proceedings, and shall be made in writing setting forth the reasons for theneed, the name and address of the witness, the matters on which the witness is expected to

    testify and the time and place proposed for the taking of the deposition. Such deposition may betaken before any officer authorized to administer oath under the Revised Administrative Code ofthe Republic of the Philippines. The procedure of taking the deposition shall be in accordancewith existing court practices.3. When the deposition has been duly executed, it shall be returned to the Hearing Officer orBoard to be presented to the parties concerned for their examination. The hearing body shallrule on the admissibility of the deposition or any part thereof and of any objection offered byeither party thereto.

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    e. How does this government agency / entity resolve such a complaint.

    Decision.

    (1) Board of Marine Inquiry. After due hearing , the record of proceeding of case together withthe findings and recommendation of the Board of Marine Inquiry, shall be submitted to the

    Commandant, Philippine Coast Guard foR approval. The decision of the Commandant may bebased upon the findings and recommendations of the Board, either reprimanding or suspendinga marine officer or revoking any marine certificate on account of professional misconduct,intemperate habits, negligence or incapacity, etc, or declaring an administrative liability on thepart of ship-owners/operators. In the exercise of his sound discretion, the Commandant maydeviate from or disregard the findings and recommendations of the Board, or he may orderfurther investigation of the case.(2) Special Board of Marine Inquiry. After due hearing, the record of proceeding of a case,together with the findings and recommendations of Special Board shall be submitted withoutdelay to the Commandant, PCG who was refer the same to the Board of Marine Inquiry for finalreview and recommendation. The Commandant, in passing upon the review ofrecommendations of the BMI, may base his decision on the latter or he may deviate from or

    disregard the same, or he may order further investigation of the case.(c) Finality of Decision and Appeal. - All decisions of the Commandant shall be final unlesswithin thirty (30) days after receipt of a copy thereof an appeal from said decision to theSecretary of National Defense is filed and perfected..

    (d) How appeal is taken. Appeal may be taken by serving upon the adverse party and filingwith the Office of the Commandant Philippine Coast Guard (Attn: Coast Guard Judge Advocate)a notice of appeal and a record on appeal, provided that the time during which a motion forreconsideration has been pending shall be deducted from the period for perfecting an appeal.(e) Contents of Notice of Appeals. A notice of appeal shall specify the parties to the appealand shall designate the judgment or decision, or parts thereof, appealed from.(f) Record on appeal; form and contest thereof. The full names of all the parties to the

    proceedings shall be stated in the caption of the record on appeal and it shall include thejudgment or decision from which the appeal is taken, and, in chronological order, copies of onlysuch pleadings, petitions, motions and all interlocutory orders as are related to the appealed

    judgment or decision and necessary for the proper understanding of the issue involved, togetherwith such data as will show that the appeal was perfected on time. If an issue of fact is to beraised on appeal, the record on appeal shall include by reference all the evidence, oral anddocumentary, taken upon the issue involved. The reference shall specify the documentaryevidence by the exhibit number or letters by which it was identified when admitted or offered atthe hearing, and the oral evidence by the names of the corresponding witnesses. If the wholeoral and documentary evidence in the case is to be included, a statement to that effect will besufficient without mentioning the names of the witnesses or the number or letters or exhibits.Every record on appeal exceeding twenty (20) pages must contain a subject index.

    (g) Advance Copies of Marine Protests and Complaints. District Commanders shall furnish theCommandant (Attn: Coast Guard Judge Advocate) advance copies of all marine protests.and complaints filed with their respective districts.

    Finality of Decisions; Appeal. All findings and recommendations of the Hearing Officer shall besubmitted to the District Commander concerned for approval. Within fifteen (15) days fromreceipt of the decisions as approved by the District Commander, respondent may perfect anappeal to the Commandant.

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    (c) Appeal, how perfected. A appeal is perfected by written notice to the District Commanderconcerned within the 15-day period fixed in the preceding section and accompanied by a recordon appeal as required in Section 1607 (f). The District Commander shall forthwith transmit therecords of the case to the Commandant, Philippine Coast Guard

    The decision of the Commandant may be appealed to the Secretary of National Defense withinfifteen (15) days from receipt of the notice in the same manner as stated hereinabove, providedthat the time during which a motion for consideration has been pending shall be deducted fromthe period for perfecting an appeal.

    (d) Report of Proceedings. The Hearing Officer shall prepare a Report of Proceedings whichshall include a complete record of the proceedings, transcript of testimonies, exhibits and otherpapers bearing on the same. The report of proceedings shall be prepared in at least six (6)copies. One (1) copy shall be retained by the Hearing Officer and the rest forwarded to properauthority.

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    Maritime Industry Authority

    a. Location of the Office

    984 Parkview Plaza, Taft Avenue corner Kalaw StreetManila, Philippines

    b. What service does this government agency/entity provide to the public

    I APPLICATION FOR AUTHORITY TO ACQUIRE THRU IMPORTATION/OUTRIGHTPURCHASE

    II .APPLICATION FOR AUTHORITY TO ACQUIRE THRU LEASE-PURCHASE/LEASE-IRREVOCABLE-PURCHASE/BAREBOAT CHARTER/RENEWAL/EXTENSION OFBAREBOAT CHARTER

    III. APPLICATION FOR SPECIAL PERMIT/EXEMPTION PERMIT/RENEWAL/EXTENSION OFSPECIAL/EXEMPTION PERMIT

    IV. APPLICATION FOR ACCREDITATION UNDER MC 79V.APPLICATION FOR ACCREDITATION UNDER MC 9

    VI.APPLICATION FOR EXTENSION OF VALIDITY OF AUTHORITY TO ACQUIRE VESSEL

    VII.APPLICATION FOR DFA INDORSEMENT FOR ISSUANCE OF PROVISIONALCERTIFICATE OF PHIL. REGISTRY (PCPR)

    VIII.APPLICATION FOR EXPORTATION OF VESSEL

    IX.APPLICATION FOR PRE-TERMINATION OF BAREBOAT CHARTER CONTRACT

    X.APPLICATION FOR EMPLOYMENT OF SUPERNUMERARIES/EXPATRIATES ON BOARDDOMESTIC VESSELS

    XI.APPLICATION FOR PERMANENT CONVERSION OF VESSELS TRADING STATUSFROM OVERSEAS TO DOMESTIC TRADE

    XII.APPLICATION FOR LOCAL SALE OF IMPORTED VESSEL

    XIII.APPLICATION FOR IMPORTATION OF MARINE ENGINE/SPARE PARTS

    XIV.APPLICATION FOR SUB-CHARTER OUT OF BAREBOAT CHARTERED VESSEL(DOMESTIC OPERATION)

    XV.APPLICATION FOR AMENDMENT OF ANY PROVISION OF CHARTER CONTRACTUNDER PD 760, AS AMENDED

    XVI.APPLICATION FOR AMENDMENT OF MARINA APPROVAL/AUTHORITIES

    XVII.APPLICATION FOR AMENDMENT OF SPECIAL PERMIT/EXEMPTION PERMITXVIII.APPLICATION FOR BOI INDORSEMENT FOR COMPANYS REGISTRATION

    XIX.APPLICATION FOR INDORSEMENT TO DOF FOR RELEASE OF IMPORTED SPAREPARTS/MARINE ENGINE AND OTHER RELATED ITEMS FOR EMERGENCY REPAIR OFFOREIGN FLAG VESSEL

    XX.APPLICATION FOR BOI INDORSEMENT OF VESSEL AVAILMENT OF TAX FREEIMPORTATION

    http://www.marina.gov.ph/services/dso_application/dso_importation.pdfhttp://www.marina.gov.ph/services/dso_application/dso_importation.pdfhttp://www.marina.gov.ph/services/dso_application/dso_lease.pdfhttp://www.marina.gov.ph/services/dso_application/dso_lease.pdfhttp://www.marina.gov.ph/services/dso_application/dso_lease.pdfhttp://www.marina.gov.ph/services/dso_application/dso_SP.pdfhttp://www.marina.gov.ph/services/dso_application/dso_SP.pdfhttp://www.marina.gov.ph/services/dso_application/dso_MC79.pdfhttp://www.marina.gov.ph/services/dso_application/dso_MC9.pdfhttp://www.marina.gov.ph/services/dso_application/dso_extensionacquire.pdfhttp://www.marina.gov.ph/services/dso_application/dso_extensionacquire.pdfhttp://www.marina.gov.ph/services/dso_application/dso_PCPR.pdfhttp://www.marina.gov.ph/services/dso_application/dso_PCPR.pdfhttp://www.marina.gov.ph/services/dso_application/dso_PCPR.pdfhttp://www.marina.gov.ph/services/dso_application/dso_exportation.pdfhttp://www.marina.gov.ph/services/dso_application/dso_exportation.pdfhttp://www.marina.gov.ph/services/dso_application/dso_preterminationBBC.pdfhttp://www.marina.gov.ph/services/dso_application/dso_preterminationBBC.pdfhttp://www.marina.gov.ph/services/dso_application/dso_supernumeraries.pdfhttp://www.marina.gov.ph/services/dso_application/dso_supernumeraries.pdfhttp://www.marina.gov.ph/services/dso_application/dso_tradingstatus.pdfhttp://www.marina.gov.ph/services/dso_application/dso_tradingstatus.pdfhttp://www.marina.gov.ph/services/dso_application/dso_tradingstatus.pdfhttp://www.marina.gov.ph/services/dso_application/dso_saleimported.pdfhttp://www.marina.gov.ph/services/dso_application/dso_saleimported.pdfhttp://www.marina.gov.ph/services/dso_application/dso_importationspare.pdfhttp://www.marina.gov.ph/services/dso_application/dso_importationspare.pdfhttp://www.marina.gov.ph/services/dso_application/dso_subcharterBBC.pdfhttp://www.marina.gov.ph/services/dso_application/dso_subcharterBBC.pdfhttp://www.marina.gov.ph/services/dso_application/dso_amendmentchartercontract.pdfhttp://www.marina.gov.ph/services/dso_application/dso_amendmentchartercontract.pdfhttp://www.marina.gov.ph/services/dso_application/dso_MARINAapproval.pdfhttp://www.marina.gov.ph/services/dso_application/dso_amendSP.pdfhttp://www.marina.gov.ph/services/dso_application/dso_BOI.pdfhttp://www.marina.gov.ph/services/dso_application/dso_indorsementDOF.pdfhttp://www.marina.gov.ph/services/dso_application/dso_indorsementDOF.pdfhttp://www.marina.gov.ph/services/dso_application/dso_indorsementDOF.pdfhttp://www.marina.gov.ph/services/dso_application/dso_BOItax.pdfhttp://www.marina.gov.ph/services/dso_application/dso_BOItax.pdfhttp://www.marina.gov.ph/services/dso_application/dso_importation.pdfhttp://www.marina.gov.ph/services/dso_application/dso_importation.pdfhttp://www.marina.gov.ph/services/dso_application/dso_lease.pdfhttp://www.marina.gov.ph/services/dso_application/dso_lease.pdfhttp://www.marina.gov.ph/services/dso_application/dso_lease.pdfhttp://www.marina.gov.ph/services/dso_application/dso_SP.pdfhttp://www.marina.gov.ph/services/dso_application/dso_SP.pdfhttp://www.marina.gov.ph/services/dso_application/dso_MC79.pdfhttp://www.marina.gov.ph/services/dso_application/dso_MC9.pdfhttp://www.marina.gov.ph/services/dso_application/dso_extensionacquire.pdfhttp://www.marina.gov.ph/services/dso_application/dso_PCPR.pdfhttp://www.marina.gov.ph/services/dso_application/dso_PCPR.pdfhttp://www.marina.gov.ph/services/dso_application/dso_exportation.pdfhttp://www.marina.gov.ph/services/dso_application/dso_preterminationBBC.pdfhttp://www.marina.gov.ph/services/dso_application/dso_supernumeraries.pdfhttp://www.marina.gov.ph/services/dso_application/dso_supernumeraries.pdfhttp://www.marina.gov.ph/services/dso_application/dso_tradingstatus.pdfhttp://www.marina.gov.ph/services/dso_application/dso_tradingstatus.pdfhttp://www.marina.gov.ph/services/dso_application/dso_saleimported.pdfhttp://www.marina.gov.ph/services/dso_application/dso_importationspare.pdfhttp://www.marina.gov.ph/services/dso_application/dso_subcharterBBC.pdfhttp://www.marina.gov.ph/services/dso_application/dso_subcharterBBC.pdfhttp://www.marina.gov.ph/services/dso_application/dso_amendmentchartercontract.pdfhttp://www.marina.gov.ph/services/dso_application/dso_amendmentchartercontract.pdfhttp://www.marina.gov.ph/services/dso_application/dso_MARINAapproval.pdfhttp://www.marina.gov.ph/services/dso_application/dso_amendSP.pdfhttp://www.marina.gov.ph/services/dso_application/dso_BOI.pdfhttp://www.marina.gov.ph/services/dso_application/dso_indorsementDOF.pdfhttp://www.marina.gov.ph/services/dso_application/dso_indorsementDOF.pdfhttp://www.marina.gov.ph/services/dso_application/dso_indorsementDOF.pdfhttp://www.marina.gov.ph/services/dso_application/dso_BOItax.pdfhttp://www.marina.gov.ph/services/dso_application/dso_BOItax.pdf
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    c. How can the public avail of such sevices Provide and help provide the necessary:

    1. Financial assistance to the industry thru public/private financial institutions andinstrumentalities;

    2. Technological assistance; and

    3. Favorable climate for expansion of domestic and foreign investments in shippingenterprises.

    d. What is the procedure in filing a complaint with this government agency / entity.

    The STCW Office on its own initiative or upon filing of a filing or receipt of a memorandum reportmay conduct the necessary proceedings for the suspension, cancellation or revocation of theaccreditation of courses of the maritime training institutions and/or disciplinary actions againstseaferers.

    e. How does this government agency / entity resolve such a complaint.

    Should the Hearing Officer find upon consideration of the answers, counter-affidavits andevidence submitted that a resolution or decision may be rendered thereon, the case shall bedeemed submitted for judgement on the merits.

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    Office for Transportation Security

    a. Location of the OfficeAurora Boulevard corner Andrews Avenue Aurora Blvd, Pasay City 1300

    b. What service does this government agency/entity provide to the public

    A written National Security Programme designed to safeguard road, and heavy and light railtransportation systems against unlawful interference through the regulations, practices andprocedures.

    c. How can the public avail of such sevicesLand Transportation, a collective term for Road Transportation, Rail System and Infrastructure,are characterized as inexpensive, convenient and readily accessible to the traveling public.Given these conditions, it may be said that the Land Transportation System can not beprotected from terrorists and criminal elements as easily as the other modes of transportationsuch as the civil aviation and the maritime system.

    Unlike airplanes and ships, land transportation vehicles make countless stops along corridorsaccessible from the ground, making it more vulnerable. Consequently, profiling and elaboratemeans of screening passengers and their baggage, and the delay they would cause would beenormous.

    The road and the rail transportation systems have some peculiarities themselves, brought aboutby the marked differences in their systems of operations and the environments within which theyoperate.

    The rail system enjoys a more controlled type of operations. The rail vehicles, as well as thesupport infrastructures, including the rail ways are operator-owned, and therefore, can bedesigned to suit their operating and security needs. In contrast, not all support infrastructures inroad transportation systems such as the roads and bridges, are owned by land transportationoperators. Moreover, not all of these operators have their own facilities and had to rely on thoseowned by other private parties or the government such as bus stops, terminals and stations.

    d. What is the procedure in filing a complaint with this government agency / entity.The Office for Transportation Security on its own initiative or upon filing of a filing or receipt ofa memorandum report may conduct the necessary proceedings for the suspension, disciplinaryactions againstland transportation.

    e. How does this government agency / entity resolve such a complaint.Upon consideration of the answers, counter-affidavits and evidence submitted that a resolutionor decision may be rendered thereon, the case shall be deemed submitted for judgement on themerits.

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    Housing and Land Use Regulatory Board

    a. Location :HLURB Bldg., Kalayaan Avenue, cor. Mayaman St., Diliman, Quezon City 1101, Philippines

    b. Services:

    Assist Local Government Units in the Preparation of Comprehensive Land Use Plans andZoning Ordinances Issue Development Permits (DPs) and Licenses to Sell (LS) to Condominium Projects Register and Issue License to Sell to Subdivision Projects Register and Supervise Homeowners Associations Monitor Subdivision and Condominium Projects whether With or Without License to Sell Conduct Mediation Proceedings Hear & Decide Cases Issue Policies and Guidelines On Land Development Projects, Zoning and Homeowners

    Asociations Register Brokers, Dealers and Salemen

    c. How to Avail:d. Procedure in Filing a Complaint: Filing and Service of Pleadings. - All pleadings shall be filed with the appropriaterecords unit oftheRegionalFieldOfficeor Boardof Commissioners, as the case may be. The party filing thepleadings, except a complaint, shall serve the opposing parties with a copy thereof and itssupporting documents in the manner provided under this Rules with proof of such service. When Action is Deemed Commenced. - An action is deemed commenced upon the filing of averified complaint with the Regional Field Office, in triplicate plus such number of copies asthere are respondents, with supporting documents, and upon payment of the required filingfees. Complaint Filed by Registered Mail. - If the complaint is filed by registered mail, the action isdeemed commenced on the date of mailing. The complainant shall attach to the complaint a

    money order in the amount of the filing fees, payable to HLURB. The non-inclusion of the saidmoney order shall be cause for dismissal of the complaint. Filing Fees. - The complainant is required to pay the filing fees, as determined by the RegionalField Office, at the time of the filing of the complaint.(a) Effect of non-payment of filing fees. - The non-payment of the filing fees at the time of thefiling of the complaint is a jurisdictional defect which shall be cause for the dismissal of thecomplaint without prejudice.(b) Effect of deficient payment of filing fees. - Failure to fully pay the filing fees within five (5)days from notice of deficiency, as subsequently determined by the Arbiter, shall be a ground forthe dismissal of the complaint without prejudice.

    e. How HLURB Resolve a Complaint

    1. Complainant submits complaint to Records Officer for verification of completeness ofrequirements, assessment of filing fees and issuance of order of payment;2. Complainant pays filing fees with cashier;3. Records Officer receives complaint as duly filed;4. Director evaluates complaint and raffles the same to arbiter;5. Arbiter summons respondent and notifies complainant of preliminary hearing;6. Respondent answers complaint in 20 calendar days;7. Arbiters conduct preliminary hearing;8. If no settlement of case is reached, complainant and respondent file position paper and draft

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    decision, and submit case for decision;9. Arbiters decide case within 30 days from submission for decision;10. If petition for review on the decision is filed on time, case is evaluated by arbiters to Board ofCommissioners from further proceedings;11. Upon finality of decison, arbiters, upon motion issues a writ of execution;12. Court Sheriff executes decision.

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    Maritime Training Council

    a. Location:10th Floor G.E. Antonino Bldg., T.M. Kalaw St.,cor. J. Bocobo Sts. Ermita, Manila

    b. Services:

    1. Develop, formulate, and prescribe standards of training for seafarers as prescribed by theConvention.2. Issue certificates of proficiency or competency to seamen who meet the training requirementsof the Convention.3. Assist the Ministry of Education, Culture and Sports (now the Department of Education) inregulating and supervising the establishment and operation of seamen training centersthroughout the country.4. Liaise and coordinate with international organizations, particularly with the InternationalMaritime Organization, as regards the training, upgrading and qualifying of seafarers.5. Formulate rules and regulations to implement the STCW of 1978 and to attain the objectivesof LOI 1404.6. Prescribe and collect fees from the seamen training centers subject to clearance by the

    National Tax Research Center and to be remitted to and will constitute as part of the SeafarersWelfare and Fund.7. Undertake special programs/projects in furtherance of the objectives of training andupgrading of seafarers.8. Study, evaluate and recommend to the Ministry of Education, Culture and Sports the numberand maximum enrollment of nautical schools to ensure that the graduates will have reasonableopportunity to be employed aboardship after their graduation.

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    National Maritime Polytechnic

    a. Location:Cabalawan, Tacloban City2/F Employees Compensation Commission (ECC) Bldg. 355 Sen. Gil Puyat Avenue, MakatiCity

    b. Services:a. Conduct of Maritime Training for Filipino seafarers, maritime instructors/trainers/assessorsand other maritime allied personnel in accordance with national and international standards onmaritime education and training (MET).b. Conduct of Competency Assessment for Officers and Ratings in cooperation with TESDA,PRC and MARINA-STCW Office.c. Enhancement of training and assessment quality, access and relevance.d. Design, development and conduct of maritime researches to enhance database for policyreview and program development in the maritime industry.e. Upgrading and acquisition of the required maritime training simulators and equipment.f. Rehabilitation and maintenance of buildings, structures and other facilities.

    g. Updating and maintenance of Quality Management System (QMS).h. Linkage with institutions and improvement of external relations for enhanced implementationof training, assessment, research and support services.i. Systems improvement and organizational development towards good governance andenhanced productivity.

    j. Establishment of Center for Maritime Faculty Development.

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    Land Transportation and Franchising Regulatory Board

    a. Location:East Avanue, Diliman, Quezon City

    b. Services:

    1. To prescribe and regulate routes of service, economically viable capacities and zones orareas of operation of public land transportation services provided by motorized vehicles inaccordance with the public land transportation development plans and programs approved bythe Department of Transportation and Communications;2. To issue, amend, revise, suspend or cancel Certificates of Public Convenience or permitsauthorizing the operation of public land transportation services provided by motorized vehicles,and to prescribe the appropriate terms and conditions therefore;3. To determine, prescribe and approve and periodically review and adjust, reasonable fares,rates and other related charges, relative to the operation of public land transportation servicesprovided by motorized vehicles;4. To issue preliminary or permanent injunction, whether prohibitory or mandatory, in all casesin which it has jurisdiction, and in which cases the pertinent provisions of the Rules of Court

    shall apply;5. To punish for contempt of the Board, both direct and indirect, in accordance with the pertinentprovisions of, and the penalties prescribed by, the Rules of Court;6. To issue subpoena and subpoena duces tecum and summon witnesses to appear in anyproceedings of the Board, to administer oaths and affirmations;7. To conduct investigations and hearings of complaints for violation of the public service lawson land transportation and of the Board's rules and regulations, orders, decisions and/or rulingsand to impose fines and/or penalties for such violations;8. To review motu proprio the decisions/actions of the Regional Franchising and RegulatoryOffice herein created;9. To promulgate rules and regulations governing proceedings before the Board and theRegional Franchising and Regulatory Office: Provided, That except with respect to paragraphs

    d, e, f and g hereof, the rules of procedure and evidence prevailing in the courts of laws shouldnot be controlling and it is the spirit and intention of said rules that the Board and the RegionalFranchising and Regulatory Offices shall use every and all reasonable means to ascertain factsin its case speedily and objectively and without regard to technicalities of law and procedures,all in the interest of due process;10. To fix, impose and collect, and periodically review and adjust, reasonable fees and otherrelated charges for services rendered;11. To formulate, promulgate, administer, implement and enforce rules and regulations on landtransportation public utilities, standards of measurements and/or design, and rules andregulations requiring operators of any public land transportation service to equip, install andprovide in their utilities and in their stations such devices, equipment facilities and operatingprocedures and techniques as may promote safety, protection, comfort and convenience to

    persons and property in their charges as well as the safety of persons and property within theirareas of operations;12. To coordinate and cooperate with other government agencies and entities concerned withany aspect involving public land transportation services with the end in view of effectingcontinuing improvement of such services; and13. To perform such other functions and duties as may be provided by law, or as may benecessary, or proper or incidental to the purposes and objectives of this Executive Order.

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    d. Procedure in Filing a Complaint:1. The complaint should contain a concise statement of the ultimate facts constituting violationsof the terms and conditions of the CPC within the power of the Board, as well as the specificrelief sought.2. The complaint should also state the names and addresses of the complainant/s and therespondent/s, and whenever practicable, the date, place and time of the commission of the

    alleged act or omission.3. Any aggrieved party may file a complaint for any violation of the terms and conditions of theCPC at the Regional Office where the CPC was issued or at the Central Office.4. For relief not covered, the concerned party may file a petition before the Central Office orRegional Office, which rendered the decision, resolution, order or regulations subject of thepetition.

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    Civil Aeronautics Boarda. Location:

    b. Services:e. How CAB Resolve a Complaint

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    Philippine Shippers Bureau

    a. Location:2/F Trade and Industry Bldg., 361 Sen. Gil J. Puyat Ave., Makati City

    b. Services:

    Consultation and negotiation with international and regional shipping and transportassociations. PSB conducts consultation, dialogue, and negotiation with its international andregional counterparts as well as shipping and transport associations on matters of mutualinterests to exporters, importers, and other commercial users of sea transport, particularly onfreight rates, adequacy of services and reasonable terms and conditions of carriage. Supply Chain. Under this program, PSB shall determine the costs involved in the distribution/transport of some basic and prime commodities and recommend more efficient distribution thatwould mean assured supply of these commodities at reduced transport cost. Assistance to Shippers. PSB provides assistance to shippers in terms of freight booking,calculation of transportation costs, freight forwarding, containerization, documentation, packing,marking, and labeling, and other related services in order to facilitate the transport of cargo to,

    from, and within the Philippines. Mediation. PSB conducts mediation proceedings to resolve complaints and disputes betweenand among shippers, freight forwarders, shipping lines, and other transport service providers.The nature of complaints includes non-delivery, loss and damage to cargo, overcharging, delayin delivery, unethical conduct, non-payment of fees and charges and maritime fraud. Implementation of PD 1466. PSB is the implementing agency of PD 1466 which requires thatall government cargoes and those cargoes owned by private entities with government loan,credits and guarantees be loaded on RP-flag vessel, otherwise, a waiver must be secured fromPSB whenever such vessels are not available and/or suitable. Accreditation of freight forwarders. PSB is in-charge of accreditation of sea freight forwarderscategorized as non-vessel operating common carrier, international freight forwarder, anddomestic freight forwarder.

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    Land Transportation Office

    a. Location:East Avenue Quezon City

    b. Services: Drivers Licensing MV Registration Manufactures, Assemblers, Importers, Dealers reports Apprehension and adjudication of cases

    SETTLEMENT OF ADMITTED CASEMOTOR VEHICLE (MV) / PLATE

    Requirements1. Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an

    Affidavit of Loss TOP2. Photocopy of Certificate of Registration (CR) of the motor vehicle3. Photocopy of Official Receipt (OR) of the motor vehicle4. If the vehicle is For Hire, Unit Verification from the Land Transportation Franchising

    & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate ofPublic Convenience (CPC)

    5. Resolution and/or Judgment from the Traffic Adjudication Service (TAS)6. Official Receipt of payment of fines and penalties7. Other pertinent documents / certification such as Motor Vehicle Inspection Report

    (MVIR) and Certificate of Emission Compliance (CEC)

    Procedure

    1.Present the issued TOP (pink copy) together with all other pertinent documents to theEvaluator.

    If the apprehension is less than fifteen (15) days, a Resolution and/or Judgment shall beissued to the driver duly signed by the Evaluator.But, if it is more than fifteen (15) days, the transaction shall pass through the Hearing Officerand a Resolution and/or Judgment shall be issued duly signed by the Approving Officer.2. Proceed to the Cashier to pay the corresponding fines and penalties.3. Proceed to the Law Enforcement Custodial Section/Releasing Officer to redeemthe confiscated motor vehicle plate/s. Submit the following documents:a. Temporary Operators Permit (TOP) pink copyb. Resolution/Judgmentc. Official Receipt of payment of fines and penalties

    d. Photocopy of the OR/CR of the motor vehiclee. Certificate of Attendance (Seminar/Exam result) if the violation committed was arunning/moving violationNote:If the violation committed was a running/moving violation such as but not limited toDisregarding Traffic Sign (DTS), Reckless, Obstruction, Illegal Parking, etc., proceed to theRoad Safety Training Seminar, Traffic Safety Division / Seminar Room to attend a seminarandundergo a written examination prior to the release of the confiscated motor vehicle plates.Onlythose who passed the said examination will be issued a Certificate of Attendance which isrequired in the redemption of the confiscated motor vehicle plate/s.

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    f.Motor Vehicle Inspection Report (MVIR)(if the violation committed has an accessory penaltywhich is a motor vehicle related)

    If the violation committed has an accessory penalty which is a motor

    vehicle related, e.g. violation is no seatbelt installed and broken windshield, the driver /operator is required to correct the said defects.

    After the correction of defects, the apprehended unit shall be submitted to

    the Motor Vehicle Inspection Center (MVIC) for inspection wherein an MVIR shall beissued to the driver / operator.

    Venue LTO Central Office (Main Office) Traffic Adjudication Service (TAS)

    LTO National Capital Region (NCR) Operations Division

    Other LTO Regional Offices Operations Division

    Any LTO District Office if apprehended in other Regions

    SETTLEMENT OF ADMITTED CASEDRIVERS LICENSE (DL)

    Requirements1. Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an

    Affidavit of Loss TOP2. Resolution and/or Judgment from the Traffic Adjudication Service (TAS)3. Official Receipt of payment of fines and penalties4. Certificate of Attendance Seminar/Examination5. Other pertinent documents / certification such as photocopy of Official Receipt (OR)

    andCertificate of Registration (CR).

    Procedure1. Present the issued TOP (pink copy) together with all other pertinent documents to the

    Evaluator.If the apprehension is less than fifteen (15) days, a Resolution and/or Judgment shall beissued to the driver duly signed by the Evaluator.But, if it is more than fifteen 15) days, the transaction shall pass through the Hearing Officer anda Resolution and/or Judgment shall be issued duly signed by the Approving Officer.2. Proceed to the Cashier to pay the corresponding fines and penalties.3. Proceed to the Law Enforcement Custodial Section/Releasing Officer to redeem theconfiscated Drivers License. Submit the following documents:a.Temporary Operators Permit (TOP) pink copyb. Resolution/Judgmentc. Official Receipt of payment of fines and penaltiesd.Certificate of Attendance (Seminar/Exam result) if the violation committed was

    a running/moving violationNote:If the violation committed was a running/moving violation such as but not limited toDisregarding Traffic Sign (DTS), Reckless, Obstruction, Illegal Parking, etc., proceed to theRoad Safety Training Seminar, Traffic Safety Division / Seminar Room to attend a seminarandthe written examination prior to the release of the confiscated drivers license.Only those whopassed the said examination will be issued a Certificate of Attendance which is required in theredemption of the confiscated drivers license.

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    Venue LTO Central Office (Main Office) Traffic Adjudication Service (TAS)

    LTO National Capital Region (NCR) Operations Division

    Other LTO Regional Offices Operations Division

    Any LTO District Office if apprehended in other Regions

    SETTLEMENT OF CONTESTED CASEMOTOR VEHICLE (MV) / PLATE

    Requirements1. Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an

    Affidavit of Loss TOP2. Photocopy of Certificate of Registration (CR) of the motor vehicle3. Photocopy of Official Receipt (OR) of the motor vehicle4. If the vehicle is For Hire, Unit Verification from the Land Transportation Franchising

    & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of PublicConvenience (CPC)

    5. Resolution and/or Judgment from the Traffic Adjudication Service (TAS)6. Official Receipt of payment of fines and penalties7. Other pertinent documents / certification such as Motor Vehicle Inspection

    Report (MVIR) and Certificate of Emission Compliance (CEC).

    Procedure1. Present the issued TOP (pink copy) together with all other pertinent documents to the

    Evaluator.2. A Notice of Hearing duly signed by the Hearing Officer, shall be issued to the

    driver/operator indicating the date and time (Schedule) of the Hearing.

    SETTLEMENT OF IMPOUNDABLE VIOLATION(Impounded Motor Vehicle)

    Requirements1. Original copy of Impounding Receipt of Motor Vehicle (IRMV) Note: If IRMV was lost,

    secure an Affidavit of Loss IRMV2. Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an

    Affidavit of Loss TOP3. Resolution and/or Judgment from the Traffic Adjudication Service (TAS)4. Official Receipt of payment of fines and penalties5. Original and photocopy of Certificate of Registration (CR) of the motor vehicle6. Original and photocopy of Official Receipt (OR) of the motor vehicle7. Stencil of the engine and chassis number of the motor vehicle validated by the

    motor vehicle custodian and/or impounding officer8. If the vehicle is For Hire, Unit Verification from the Land Transportation Franchising

    & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of PublicConvenience (CPC)

    9. Other pertinent documents / certification such as Motor Vehicle Inspection Report(MVIR).

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    Procedure1. Present the issued TOP (pink copy) and the IRMV, together with all other

    pertinent documents to the Evaluator.2. A Resolution and/or Judgment shall be issued to the driver duly signed by the

    Approving Officer.3. Proceed to the Cashier to pay the corresponding fines and penalties.4. Proceed to the Law Enforcement Custodial Section (LECS) / Releasing Officer

    for approval of the release of impounded motor vehicle and to redeem other confiscateditems. Submit the following documents:

    a. Impounding Receipt of Motor Vehicle (IRMV)b. Temporary Operators Permit (TOP) pink copyc. Resolution/Judgmentd. Official Receipt of payment of fines and penaltiese. Photocopy of the OR/CR of the motor vehiclef. Stencil of the engine and chassis number of the motor vehicle validated by the motor vehiclecustodian and/or impounding officer

    g. Certificate of Attendance (Seminar/Exam result) - if the violation committed was arunning/moving violationNote:If the violation committed was a running violation such as but not limited to DisregardingTraffic Sign (DTS), Reckless, Obstruction, Illegal Parking, etc., proceed to the Road SafetyTraining Seminar, Traffic Safety Division / Seminar Room to attend a seminarand undergo awritten examination prior to the release of the impounded motor vehicle and confiscated driverslicense/plates.Only those who passed the said examination will be issued a Certificate of

    Attendance which is required in the release of the drivers license/mv plates.h. Motor Vehicle Inspection Report (MVIR) (if the violation committed has an accessory penaltywhich is a motor vehicle related) If the violation committed by the apprehended driver has an accessory penalty

    which is a motor vehicle related, e.g. violation is no seatbelt installed and broken

    windshield, the driver/owner is required to surrender the two (2) motor vehicle plates to theLaw Enforcement Plate Releasing Unit (LEPRU) before the release of the impounded unitbecause there is a need to correct the defects cited in the IRMV/TOP/Resolution.

    Correction of defects (as indicated in the IRMV/TOP/Resolution) shall be done

    after the apprehended unit was released from the LTO Impounding Area. Said unit shallbe submitted to the Motor Vehicle Inspection Center (MVIC) for inspection where an MVIRshall be issued to the driver / operator. This shall be presented to the LECS for the releaseof the motor vehicle plate/s.

    Venue LTO Central Office (Main Office) Traffic Adjudication Service (TAS)

    LTO National Capital Region (NCR) Operations Division

    Other LTO Regional Offices Operations Division

    Any LTO District Office if apprehended in other Regions

    LAW ENFORCEMENT CERTIFICATION/CLEARANCE(Application for Duplicate Plates for Private and For Hire Motor Vehicle)

    Requirements

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    1. Affidavit of Loss Plate duly notarized executed by owner/operator/authorizedrepresentative

    2. Certified true copies of the Official Receipt (OR) and Certificate of Registration (CR) ofthe motor vehicle The presentation of the original copies should be mandatory for purposesof authentication.

    3. Photocopy of the Deed of Sale if the affidavit is executed by the buyer the registered

    4. Motor Vehicle Inspection Center (MVIC) Report (if in Metro Manila) Motor VehicleInspection Report (if in the Regions)

    5. Clearance from the Metropolitan Manila Development Authority (MMDA) - if in MetroManila

    6. A Board Resolution and Secretarys Certificate stating the person authorized to signfor and in behalf of the Corporation (if the OR/CR is under the name of the company)

    Procedure1.The registered owner/operator/authorized representative shall proceed to the following forverification of pending apprehension/s of motor vehicle (if there is any):a. Law Enforcement Service (LES) Plate Releasing Unit (if in Metro Manila)b.Anti-Smoke Belching Unit (ASBU), Traffic Safety Division for smoke-belching apprehensions

    (if in Metro Manila)c. Operations Division (if in the Regions)2. If there is no pending apprehension/s, the applicant shall proceed to the Law EnforcementClearance Unit to file an LES Certification/Clearance.If there is pending apprehension/s, the applicant shall proceed to the Traffic AdjudicationService (TAS) to settle the apprehension/s. After the settlement of apprehension/s, theowner/operator/authorized representative may return to the LES Clearance Unit fortheCertification/Clearance.3. Pay the Certification/Clearance fee at the Cashier.4.Return to the LES Clearance Unit to obtain the printed Certification/Clearance. Upon securingthe LES Certification/Clearance, the applicant shall proceed to the Motor Vehicle InspectionCenter (MVIC) for the inspection of his motor vehicle. After the completion of the requirements,

    the owner/operator/authorized representative shall file his application in the LTO District Officewhich originally issued the motor vehicle license plate/s.However, in case the owner/operator had changed residence or the motor vehicle hadalreadybeen sold or transferred to a new owner who is residing in a place far away from theinitial registering agency, the application can be filed in the LTO District Office nearest his placeof residence or place of abode.If the application filed in an LTO District Office is different from the original registering agency,the process of confirmation of the fact of the issuance of the said license plate and the exactalphanumeric should be strictly followed.Note:No application for duplicate plate shall be processed without the required request forconfirmation and the official reply from the original issuing agency.If only one (1) piece of the license plate is lost, the other one should be surrendered to the LTO

    District Office where the application is filed.If both plates were lost, the same should be stated in the Affidavit of Loss and supported by acertification from the LTO motor vehicle inspector of the fact that at the time of inspection, bothplates were not attached to the motor vehicle duly approved by the District Head.

    Venue Law Enforcement Service (LES) Clearance Unit, LTO Central Office, East

    Avenue Q.C.

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    LTO National Capital Region (NCR) Operations Division

    Other LTO Regional Offices Operations Division

    Any LTO District Office

    Bureau of Trade Regulation and Consumer Protection (BTRCP)

    Location

    Bureau of Trade Regulation and Consumer Protection

    2/F Trade and Industry Bldg.

    361 Sen. Gil J. Puyat Ave., Makati City

    Tel. Nos.: (+632) 751.3233 / 751.3288

    Fax: (+632) 890.4949

    E-mail: [email protected]

    Services

    The BTRCP functions as a policy-making body and oversees the overall implementation of

    trade and consumer protection laws. It renders the following services through its three divisions:

    Fair Trade DivisionEnforcement and regulatory

    Monitors/strengthens ROG enforcement of fair trade and other related laws

    - Executive Order (EO) No. 259- Consumer Act- Price Act- Foreign Investment Act of 1991- Price Tag Law

    Reviews and formulates policies/guidelines on enforcement and domestic trade and

    consumer related laws/concerns

    Policy research and review Formulates programs and policies on fair trade laws and other related provisions

    Prepares position papers and monitors senate/congress bills and resolutions

    Consultancy and technical services Provides legal/technical consultancy to DTI ROG, non-government organizations (NGO),

    and other DTI clients Conducts regional consultancy on enforcement

    Conducts training/Seminar for regional/provincial offices

    Consumer Welfare Division Provides ample protection to consumers thru tri-media consumer education and

    information dissemination program Releases information materials such as Consumer Alerts, Consumer Tips, flyers,

    calendar, film and press releases

    Provides mechanism for the speedy resolution of consumer complaints

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    Prepares guidelines in the development and strengthening of consumer organizations

    Maintains consumer hotline including the maintenance of the i-reklamo system

    Business Regulatory Division Provides system and standards in the accreditation of service and repair enterprises and

    licenses and permits for realty service, fire extinguisher, and bonded warehouse Verifies and approves business names (BNs) nationwide for provinces without on -line

    linkages

    Price Monitoring Unit Acts as the Secretariat to the National Price Coordinating Council (NPCC)

    Provides technical support to different industry associations

    Reviews suggested retail prices (SRPs)

    Evaluates the impact of foreign exchange (forex) rate fluctuations and oil price hikes to

    the prices of basic necessities and prime commodities

    Develops strategies in maintaining price stability and supply sufficiency of basic

    necessities and prime commodities

    Consolidates and analyzes nationwide price monitoring reports

    Provides services to the 24-hour consumer hotline during emergencies and relatedinstances

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    Construction Industry Authority of the Philippines (CIAP)

    Location

    Construction Industry Authority of the Philippines2/F & 5/F, Executive Center Bldg.

    369 Gil Puyat Ave., cor. Makati Ave., Makati City

    Tel. Nos.: (+632) 895.4424 / 895.6826

    Fax No.: (+632) 897.9336

    E-mail: [email protected]

    Services

    The CIAPwas created on 28 November 1980 by virtue of Presidential Decree (PD) 1746, as

    amended by Executive Order (EO) Nos. 677, 768, 1008, and 133.

    It promotes, accelerates, and regulates the construction industry. Its implementing boards are

    the Philippine Contractors Accreditation Board (PCAB), Philippine Overseas Construction Board

    (POCB), the Philippine Domestic Construction Board (POCB), and the Construction Industry

    Arbitration Commission (CIAC)

    http://www.dti.gov.ph/dti/index.php?p=70http://www.dti.gov.ph/dti/index.php?p=70http://www.dti.gov.ph/dti/index.php?p=70
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    Philippine Aerospace Development Corporation

    Location

    PADC Hangar 2, General Aviation Area, Domestic Road,

    Pasay City, Philippines 1300

    Services

    The PADC undertakes business and development activities for the establishment of a reliable

    aviation and aerospace industry within the Philippines. It engages in the design, manufacture,

    and sale of all forms of aircraft, and also develops local capabilities in the maintenance, repair,

    and modification of aviation equipment.

    Mission

    To provide quality support services and research for aerospace development and become the

    maintenance, repair and overhaul facility of choice

    Vision

    To be recognized and respected as a leader in the aviation industry and aerospace

    development

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    Light Rail Transit Authority

    Location

    Pasay Depot

    Administration Building,

    LRTA Compound, Aurora Boulevard,

    Pasay City, Metro Manila,Philippines

    Tel. No:+63 (2) 853-0041 to 60

    Santolan Depot

    LRTA Compound, Marcos Highway,

    Santolan, Pasig City, Philippines

    Tel. No.:+63 (2) 647-3479 to 91

    Management Information System Division

    Information Communication Center

    Telephone: 854-0462

    853-0041

    Email : [email protected]

    Services

    The Light Rail Transit Authority is recognized as the premiere rail transit in the country

    providing reliable, efficient, dependable, and environment-friendly mass rail services to all

    residents of Metro Manila. LRTA is a wholly owned government corporation created on July 12,1980 under Executive Order (EO) No. 603, as amended by EO No. 830 dated September 1982,

    and EO No. 210 dated July 7, 1987. The LRTA is primarily responsible for the construction,

    operation, maintenance and/or lease of light rail transit systems in the Philippines.

    A pioneer of the industry since 1984, LRTA has become the country's prime mover in the railtransport sector serving the needs of millions of Filipinos by exploring avenues where the LRTsystem could continuously provide efficient transport services while promoting economy andefficiency of operations.

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    By virtue of Executive Order No. 603, the Light Rail Transit Authority was created to be primarily

    responsible for the construction, operation, maintenance and/or lease of LRT Systems in the

    Philippines.

    MISSION

    To enhance public mobility and provide vital access to urban centers in the country through the

    development, design, construction, commissioning, operation and maintenance of world-class

    and integrated light rail transport systems with continued commitment to excellence in service

    while maximizing the opportunities for development and welfare of our employees as well as the

    social, economic and environmental benefits for the nation.

    VISION

    The recognized leader and expert in providing integrated urban rail transport systems of the

    country by 2017.

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    Philippine National Railways

    Location

    PNR Executive Bldg, Mayhaligue St.Tondo Manila 1000.

    Services

    The state-owned Philippine National Railways (orPambansang Daangbakal ng Pilipinas inFilipino), commonly abbreviated as PNR, is the sole operator of the most extensive intra-islandrailway on Luzon, the largest island in the Philippines.

    It operates two commuter rail services in Metro Manila and the Bicol Region. The Bicol service

    is currently under rehabilitation in preparation for the resumption of the Bicol Express run toNaga City in Camarines Sur province, and eventually to the southern terminal in Legazpi City in

    Albay. The existing and well-patronized commuter service in Metro Manila is part of themetropolitan transit system and is referred to as the Orange Line.

    PNR officially began operations on November 24, 1892 as the Ferrocarril de Manila-Dagupan,during the Spanish colonial period, and later becoming the Manila Railroad Company(MRR)during the American colonial period. It became the Philippine National Railways on June 20,1964 by virtue of Republic Act No. 4156. The PNR is an attached agency under the Departmentof Transportation and Communications.

    http://en.wikipedia.org/wiki/Commuter_railhttp://en.wikipedia.org/wiki/Metro_Manilahttp://en.wikipedia.org/wiki/Bicol_Regionhttp://en.wikipedia.org/wiki/Department_of_Transportation_and_Communicationshttp://en.wikipedia.org/wiki/Department_of_Transportation_and_Communicationshttp://en.wikipedia.org/wiki/Commuter_railhttp://en.wikipedia.org/wiki/Metro_Manilahttp://en.wikipedia.org/wiki/Bicol_Regionhttp://en.wikipedia.org/wiki/Department_of_Transportation_and_Communicationshttp://en.wikipedia.org/wiki/Department_of_Transportation_and_Communications
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    Ninoy Aquino International Airport

    Location

    Andrews Avenue, Pasay City 1300

    Services

    The Ninoy Aquino International Airport (Filipino: Paliparang Pandaigdig ng Ninoy Aquino)

    or NAIA, also known as Manila International Airport , is the airport serving the general area

    ofManila and its surrounding metropolitan area. Located along the border between the cities

    ofPasay and Paraaque, about seven kilometers south of Manila proper, and southwest

    ofMakati, NAIA is the main international gateway for travelers to the Philippines and is the hub

    for all Philippine airlines. It is managed by the Manila International Airport Authority (MIAA), a

    branch of the Department of Transportation and Communications (DOTC).

    MIAA Vision

    Manila International Airport Authority, by 2016, will be the leading organization in airport developmentand management and pursuing excellence in customer service, world-class facilities, high qualitysecurity and safety standards in promoting the Philippines as a destination of choice for trade andtourism.

    MIAA Mission

    MIAA commits to uplift the Philippines by providing exceptional airport services throughprofessionalism, unity, and commitment of management, ensured customer security and continuousdevelopment that suits evolving global standards at the service of international and local market.

    MIAA Mandate

    Executive Order No. 778, as amended by Executive Order NO. 903 mandates the ManilaInternational Airport Authority (MIAA) to:

    Formulate and adopt for application in the airport internationally acceptable standards ofairport accommodation service;

    Upgrade and provide safe, efficient and reliable airport facilities for international and domestic

    air travel;

    Help encourage and promote international and domestic air traffic in the country as a means

    of making the Philippines a center of international and domestic air travel;

    Perform other functions as maybe provided by the law while maintaining financial viability as

    an autonomous government entity.

    http://en.wikipedia.org/wiki/Filipino_languagehttp://en.wikipedia.org/wiki/Manilahttp://en.wikipedia.org/wiki/Metro_Manilahttp://en.wikipedia.org/wiki/Pasayhttp://en.wikipedia.org/wiki/Para%C3%B1aquehttp://en.wikipedia.org/wiki/Makatihttp://en.wikipedia.org/wiki/Philippineshttp://en.wikipedia.org/wiki/Manila_International_Airport_Authorityhttp://en.wikipedia.org/wiki/Department_of_Transportation_and_Communications_(Philippines)http://en.wikipedia.org/wiki/Filipino_languagehttp://en.wikipedia.org/wiki/Manilahttp://en.wikipedia.org/wiki/Metro_Manilahttp://en.wikipedia.org/wiki/Pasayhttp://en.wikipedia.org/wiki/Para%C3%B1aquehttp://en.wikipedia.org/wiki/Makatihttp://en.wikipedia.org/wiki/Philippineshttp://en.wikipedia.org/wiki/Manila_International_Airport_Authorityhttp://en.wikipedia.org/wiki/Department_of_Transportation_and_Communications_(Philippines)
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