final resume-michael king zhu
TRANSCRIPT
Michael K. Zhu 2110 Glenna Goodacre, apt 6012B. Lubbock, TX 79401 [email protected] (978) 394-1914
EDUCATION Rawls College of Business, Texas Tech University Lubbock, TX Bachelor of Business Administration, Finance Graduation: December 2015 Minor in Economics Cumulative GPA: 3.03 INTERNSHIPS
Reliant Medical Group Worcester, MA Finance Analyst Intern June 2013 – August 2013
Maintained database by entering, verifying, and backing up data Recommended actions by analyzing and interpreting data and made comparative analyses.
Reviewed financial statements for accuracy and inclusion of necessary disclosures and footnotes Amazon Lubbock, TX Amazon Customer Experience Intern October 2014 – September 2014
Resolve problems that customers are experiencing through the phone
Assist in selection and training of Brand Ambassadors for main promotional work Maintained warranty service and scheduling to ensure absolute customer satisfaction
WORK EXPERIENCE
Texas Tech Undergraduate Admissions Office Lubbock, TX Lead Student Telecounselor June 2014 – Present
Make 55+ calls each night to recruit prospective students
Write personalized emails to prospective students answering follow up questions
Counsel students within their area of academic interest and provide accurate information regarding such areas.
Promote upcoming events and train new staff members
Stop&Shop Supermarket Acton, MA Customer Service Representative August 2009 – May 2011
Opened customer accounts by record account information Prepared products or service reports by collect and analyze customer information Maintained financial accounts by processing customer adjustments Maintained customer records by updating account information
LEADERSHIP/ORGANIZATION ACTIVITIES
Financial Management Association May 2014 – Present FMA Member
Interact with various student bodies to learn about the finance industry Greet alumni and host speaker during chapter meetings
Delta Sigma Phi, Greek Fraternity January 2012– Present Academics Chairman (Spring 2013 – Spring 2014)
Actively monitored academic activity of chapter of over 120 members and enforced study hours Engage in various community service opportunities including Relay for Life and Greek Build Texas Tech
COMMUNITY SERVICE
American Red Cross August 2013-May 2014
Member of the Red Cross club
Helped to set up events every month for the Red Cross club here at Texas Tech University
Worked with Salvation Army at the blood drive in Lubbock
Humane Society of West Texas May 2013-Present
Member of the Humane Society
Help clean dog homes and shelters
Volunteer as a dog walker every Saturday and Sunday morning
Delta Sigma Phi Dog Days
Lubbock Habitat for Humanity September 2011-June 2012
Member of the Habitat for Humanity
Helped to build homes in the Lubbock community