Final Questionnaire for ERP:

1) Which ERP is your company using? What is the name?PeopleSoft HRMS Ver 9.1

2) When was it installed? In which departments?April 2010 and across all the departments in the organization. It was a centralized solution.

3) What was the business need?Centralization of HRMS data, high speed of operation, facilitate HR transactions of the organization & ability to store huge volumes of data in a single database thereby avoiding duplication and redundancy of data.

4) What is its function/Objective of ERP?PeopleSoft is an ERP tool and is used to automate all the ERP activities of the company and integrate it with other third party systems in order to provide robust and end to end solution for the organization’s business needs. Country specific statutory regulations are also built in most of the ERP tools. It also provides all types of MIS reports which can be dynamically created through the PeopleSoft front end in an easy to use fashion.

5) What are the modules?HRMS: Workforce Administration, Training, Recruitment, Performance Management, Payroll, Absence & Leave Management, Time ReportingFinance: Accounts Payable, Accounts Receivable, General Ledger, Expenses, Asset Management & Recovery.Supply Chain ManagementCRM

6) What is the objective of ERP??Refer point 4

7) What is their objective for Customer??

8) What is their objective for Vendor??

9) What is their objective for Product??

10) Why you choose this ERP?PeopleSoft is a highly popular and robust HRMS tool as it has a very powerful rule engine through which complex formulae, approvals routing and third party integrations can be done. The product is highly configurable and, hence, customizations can be kept to the minimum. Important statutory rules are also embedded in this product in the country extensions that it offers with all its sub modules. Hence, regularly updating the product can ensure compliance. The HRMS tool has evolved based extensive research with contemporary organizations and by adopting best of line solution.

11) Where is the ERP used in the organization?We use PeopleSoft as HRIS for the organization.

12) What was the entire planning phase?a. Requirements gathering with the users to understand the AS-IS the way it is.b. Analyzing the fitment for the same in PeopleSoftc. Suggesting best possible solution to the users so that customizations can be minimizedd. Suggesting best practices to the user (Change Management)e. Developing the TO-BE document

13) What was the time taken for entire project plan?3 months. Depending on size and complexity it may generally take anywhere between 2 and 4 months.

14) Is there any complexity in using ERP??Yes. If the business of the client is completely out of sync with what PeopleSoft has provided then there will be a lot of customizations which is not recommended. User resistance to change is another challenge in implementing an ERP.

15) Was it a phased out approach or a big bang approach?It was a phased out approach in terms of locations but a big bang approach in terms of the modules that were implemented.

16) How was the implementation of this ERP?

17) What are the benefits of ERP?a. Centralizationb. Security in terms of usage by authorized personnel only.c. Eliminate data redundancyd. High speed of operatione. Effective MIS Reportingf. It is a web based application and can be accessed from anywhere in the world.g. Reduced manpower

18) What are the risks involved?a. User readiness to changeb. Unavailability of datac. At time the cost involved might be high a one needs to constantly upgrade the product.

19) What is the supporting infrastructure required for ERP?a. Availability of servers with high speedsb. Oracle databasec. Computer Terminalsd. Sufficient bandwidth internet connection.

20) How efficient is the ERP today?Very efficient, especially in developing organizations and in large organizations.

21) Can u compare between the functions (Manual Process) carry out in the organization before and after the installation of ERP?Please refer point 17. Other differences being the time consumed to cary out tasks is much less with using ERP.

22) What was the financial impact made by ERP installation on the organization?Initial costs might be high, that is, installation, support contract, resource cost, training cost etc. but sustained use of ERP can help reduce costs. It’s a good long terms solution.

23) What are the technologies related to ERP?PeopleSoft, Orapps, SAP, JD Edwards, Taleo, Ramco, Blueshift are some of the ERP tools. The technology involves, SQL, Oracle database, Unix, Crystal reporting, SQR etc.

24) Are there any updates made in the system after the installation i.e How ERP overcomes disadvantage of manual process?Human process is error prone and time consuming. Else refer to point 17

25) Name of the product for which ERP is used??PeopleSoft in our case and the function being HR.

26) In which department that product is being used??This is a repeat of point 2

27) Overview of ERP in that Department.

28) Is there any testing or training required for ERP?? If Yes , than for how long ???Yes. Generally the vendor will impart training to the customer. In case self learning is desired then there are designated Oracle based testing centers in the country which impart training and also arrange for a certification subsequently. The training time depends on the number of modules to be learnt. The basic training with span roughly 2 months.

29) Pictures of ERPs.

30) Minute information such as space, Time, Cost???

31) Algorithm in the form of process which suggest how does it works.

32) What are the support & maintenance for ERP??The product owner will provide support and maintenance. For example, Oracle in case of PeopleSoft, OrApps and JD Edwards. Regular updates and patches are available with the user.