Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Buried Drop Mobile App

Team Manager: Ashish Daga

Intern Team:Amanda MoralesAndy ChungHarini KannanJeet PatelKayla MacdonaldNicholas SmithShanaaz Deo

Verizon Team:Chidambaram MurugappanGowri CharanNareshkumar LawrencePavan ImmadisettySuresh GovindarajVinay Munji

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Meet the Interns!Name College Major Current Year Hometown

Amanda Morales

University of Florida

Computer Science

Senior Miami, FL

Andy Chung Georgia Tech Computer Science

Junior Alpharetta, GA

Harini Kannan

Cornell University

Information Science

Junior Doylestown. PA

Jeet Patel Rutgers University

Computer Science

Junior Iselin, NJ

Kayla Macdonald

Cornell University

Computer Science

Grad Northport, NY

Nicholas Smith

University of Florida

Computer Engineering

Senior Miami, FL

Shanaaz Deo UC Berkeley Computer Science

Senior Danville, CA

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

The Business Problem

Buried Drop

3rd Party Vendor

Dispatch Tech

App

VDW

DB

Verizon

CoA

• Limited mobile capability using Web Browser• Lack of real-time job updates• Wasted resources – time, money, labor

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

The Business Problem – Our Role

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Common Dispatcher TechnicianRelease 1 • Log in

• User-friendly navigation bar with Verizon logo

• Go back to Job Summary

• View Job Details• See Customer Info• View Assigned Jobs• View Completed

Jobs

Release 2 • View job’s static details

• Search available technicians

• Assign a job to a technician

• View all pending jobs

• View real-time status of job

• Save Form Progress

• Complete Job Form• Clear unsaved

form edits• Collapsible Job List• Sort Job List

Release 3 • Know current screen

• Log out

• Menu bar to take user to different screens

• Manage technicians

• View all technicians assigned to a job

• Map Buried Line Location

• Take picture of line location

• Toggle between map and list

The Story Map

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Agile Methodology

Planning Implementing Integrating Testing

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Adobe XD

• Cross-platform

development

• C# / .NET Framework

• Version Control

• Prototyping

IT Solution

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Demo

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

A cross-platform mobile application with new functionality that brings

benefits:• Live status of buried drop jobs to the dispatch system

• Image uploads of terminal/drops for technicians – make job easier for future

technicians

• Clear drawing/indication of buried drop placement

• Saves $3.9M in annual dispatch cost from Fios temp drops

Business Benefits

Q3 Q4 Q10

5001,0001,5002,0002,5003,0003,5004,0004,500

3,585

4,220

3,339

Fios Temp Drops by Quarter

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

TestingStatus Priority -

LowPriority - Normal

Priority - High

New 2 5 0

In Progress 0 1 0

In hold 0 0 1

Rejected by Dev.

0 0 0

Done 4 2 4

• Resolved

• Bugs

• Enhancement

11Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Future Deployments• Dispatch Side – remove/add technician functionality with DB

• Sorting Algorithm – sort jobs by preferred field

• Job Form Saving – saving job form progress without submission

• Notifications – real-time notifications from DB

• UI – full UI integration

• Integration with FIM

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Thank you.

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