QA BALANCE SCORE CARD 2016Corporate Vision To be a leading Apparel manufacturer globally

Corporate Mission

Goals4. Go staright to the source before the problem escalates

5.Implement quality program through documented procedure 6. Provide excellent quality product and service to our customers

Quadrants Org. KPIs Objectives Weights Measures Target Budget Time Responsibility 2015 status

F3 Reduce claim 8 Claim summary $0 $5,000 31/12/2016 Zaman Currently $36,068.59

F3 Reduce cost of quality 7 Quality inspection report $1,000 $5,000 31/12/2016 Currently $12121.92

F1 Non‐Wash 0.50% 31/12/2016

Wash 2.00% 31/12/2016

PCS 1 3rd party inspection (Qualspec)  6 Qualspec report 5% 8.00% 31/12/2016 FRI QC currently 20%

PCS 3 Increase Customer satisfaction for product quality & service

6 Customer survey report 95% 90% 31/12/2016 Zaman Currently 89% but presentation is 76%

PCS 3 Improve ex‐factory quality (# of order) 6 Customer complain /Return 0.20% 0.50% 31/12/2016 Zaman Currently 0.80%PCS 7 Sample acceptance rate by customer 5 Sample rejection log 100% 98% 31/12/2016 Ranjana No data

PCS 3 Verification of incoming goods quality performance

6 Material inspection report 100% 95% 31/12/2016 Daniel No data

IP 1 DHU%  7 Individual supplier inspection summary 8% 15% 31/12/2016 Kapadia Currently 19%

IP 1 % defective  3 Individual supplier inspection summary 2.50% 10% 31/12/2016 Kapadia Currently 16%

IP 1 Improve ex‐factory quality 4 FRI acceptance 97.50% 97% 31/12/2016 Vishal/Shirley Currently 96%

IP 1 Control of Nonconforming product 2 Reject tag record, DMR 100% 95% 31/12/2016 Kajal Not sure as this area is not covered by Inventory Audit

IP 6 Corrective Action taken & closed 3 Corrective action summary Close prior to next order

98% 31/12/2016 Kajal

PILG 2 Improve Attendance 4 HR attendance report 95% 92% 31/12/2016 Zaman Currently absenteeism is 7.45% but effecting operation as head count could not fill

PILG 3 Number of homegrown leader 6 Leadership role 100% 100% 31/12/2016 Zaman Leadership role depending on QA organogram

PILG 1 Reduce turnover 6 QA Turn over record 20% 50% 31/12/2016 Zaman Curretly 87%

PILG 4Increase QC Knowledge,  skill and learning 

9 Training record 10 7 31/12/2016 Zaman

PILG 3 Staff Flexibility  8 QA Skill matrix 80% of total staff

50% 31/12/2016 Kapadia

100

INTERNAL PROCESS (24%)

PEOPLE, INNOVATION, LEARNING AND GROWTH (29%)

To provide excellence in apparel product,services and relationships

3. Build quality in the work place instead of Inspection1. Inspect and testing of Raw material/product   2. Upgrade QA skill continously and reduce customer complain

PARTNERS, CUSTOMERS & SUPPLIERS (29%)

Seconds

FINANCIAL (18%)

4 Currently total seconds are 1.2% of order ( Ship/Not ship) out of that 

0.8% shipout to customer with their approval