filex 2012 building referral networks presentation
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Building successful Referral Networks
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Introduction – recent history
Why a focus on referral networks
Fitness a valuable player in Health landscape
Current state of referral opportunities for Fitness
Submission for Evidence based strategies
Feedback from Health sector and practical
application
Agenda
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Recent history of Fitness on Health map
2010 – Government funding for Healthy
Communities initiatives.
Saw roll out of funding for the Lift for Life program
2011 – Introduction to the Adult Pre-exercise
Screening System (APSS)
2012 – Further opportunities for integration into
Health Networks
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Recent history of Fitness on Health map
Fitness industry has not traditionally engaged effectively with health and medical services.
No uniform method for engagement.
Beginning with standardised screening process is a positive step.
Clear absence of a systematic, effective approach to referral.
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Locally, Active Script and Lifescript programs - government funded initiatives
Focused on capacity building and awareness-raising amidst GPs
The Green Prescription program in New Zealand
Focused upon GP engagement and referral to activity providers
The General Practice Exercise Referral Scheme undertaken by the Sutherland Division of General Practice and the Sutherland Shire Council (NSW)
Focused on referring individuals to facility based programs and activities
Recent history…
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Recent history…
Government funded initiatives and research have collectively led to improved knowledge and understanding of what can work and why.
For example, we now know: 85% of the pop visits a GP at least once per year
the average person makes 5.4 visits per year (2008/09)
60% of patients were 45+ years, 80% of them with a chronic condition
GPs believed to have the most significant influence on lifestyle decisions
behaviour can be significantly affected through brief consultations with GPs
GPs are first point of contact for a referral, with 13% of all visits including a referral – 28% of these to allied health (Physio, Psych, Pods, Diet, etc.)
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Research has also helped to identify the features of a successful referral model.
These include: Strong relations between providers and GPs
GP knowledge around physical activity and exercise
Having a central point for referral, having an enabler/ coordinator role
Electronic and hard copy support resources
A clear definition of duty of care for GPs and exercise providers
Provision for specific populations
Training and quality assurance of providers
Good access to affordable local programs and providers
Recent history…
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
A number of detailed resources that contribute to an informed
understanding of Exercise Referral have been developed
for GPs in Australia:
The RACGP’s red book and green book provide an outline of
evidence and process for GP referral to preventative
activities such as physical activity.
The RACGP SNAP population health guide to behavioural risk
factors in General Practice is another resource that
provides guidance.
Recent history…
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
It is evident that considerable investment and effort has been made to better understand and progress the development of exercise referral in the past,
HAVE YOU EXPERIENCED THE BENEFIT OF THIS??
A clear need for a sustainable broad-based method for referral between health and exercise services still remains.
Recent history…
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Fitness Industry Association Initiative
Recent funding submission to the Department of Health and Ageing:
Develop and test a multi-disciplinary exercise referral system within the new Medicare Locals (primary care health network setting).
Several other stakeholder organisations have supported the submission.
1. Evidence collection of existing schemes2. Consultation process with relevant associations
RACGP SMA APA DA ESSA
3. Pilot – focus on Medicare locals
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Changing face of population health – are we adapting?
Desire from medical and allied health sectors – but also barriers.
Why focus on referral networks
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Fitness in Health landscapeChanging face of population health – are we adapting?
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Fitness in Health landscapeChanging face of population health – are we adapting?
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Fitness in Health landscapeChanging face of population health – are we adapting?
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Current state of referral opportunities for
Fitness Industry
Barriers?
Awareness of service providers
Awareness of quality
Fears over liability
Lack organised referral system
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Current state of referral opportunities for
Fitness Industry
the positive, negative, positive sandwich…
Positive: You are passionate and enthusiastic about health and fitness
Negative: Your approach and business process is not structured and measurable
Positive: You are an inspirational person who can motivate people to change
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Barriers to referrals
Fears over liability
Recent ‘Australian Doctor’ Journal article:
Mounting requests for 'fit to exercise' certificates have led to accusations gyms are shifting liability onto doctors for training-related mishaps.
"The problem is you don't know what the exercise program is, you don't know how experienced the person writing the program is, and you don't know if the patient has some underlying problem”
“the lack of consistency between fit-to-exercise forms was a concern, with certificates often vague or open-ended.”
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Practical application and tips
Standardised screening and referral tool
Clearance vs guidance language
Re-assessment tool of modifiable risk factors (Stages 2 and 3)
Focus on follow through on information collected
Webinar 17th May 11am-12pm
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Practical application and tips
Positive and professional first impression for client and medical or allied health professional
Demonstrates commitment to evidence-based industry standards, nationally recognised procedures and legal obligations – as per other professionals in health sector
Helps to build client and professional trust, rapport and communication
Guide to defining scope of practice - operating outside of scope is a common reason for conflict with other professions
Demonstrates commitment to a client-centred approach
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Medicare Locals
Replacement for Divisions of General Practice
Primary health care organisations
Established to tackle local health care needs and service gaps
Opportunities for education and networking
www.yourhealth.gov.au
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Practical application and tips
Allied Health Professional (AHPs – Physio, Pod, Chiro, Diet, Psych, etc.)
They WANT to hear from you
They look for further support for their patients
If in private business they NEED referrals from you!!
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Practical application and tips
Allied Health Professional (AHPs – Physio, Pod, Chiro, Diet, etc.)
Have a working relationship established (ideally prior to the initial referral being made).
Sound working knowledge of how the professional works, from the basic practicalities such as:
Costs
Opening hours
Locations
Individual knowledge base (particular strengths and weakness)
What particular client groups they enjoy working with.
Ensure client is well prepared for referral experience!
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Practical application and tips
Allied Health Professional
Ideally involves meeting face to face to establish these things
Observe each other in practice
“I encourage the fitness professional to visit our clinic to see first hand the way we manage clients from the initial phone call to the assessment and ongoing treatment process. A complete understanding of these things enables the referral to be set up for success from the outset and trust in the person being referred to.”
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Practical application and tips
Allied Health Professional (AHPs – Physio, Pod, Chiro, Diet, etc.)
Gain written, informed consent to communicate from the client
When referring, communicate (via phone, email, letter or fax prior to the client arriving for their assessment) about:
The reason for the referral
and what they and the client want to get from AHP.
Expectation for regular progress reports, specifically about identified goals (Short and objective)
Prompt reply to communication when appropriate (within 24 hours/business day)
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Practical application and tips
Allied Health Professional
Client must have a good understanding of why the referral process is necessary
Client should be informed of practical things like the location, costs, appointment times, waiting times;
what to expect within the assessment and treatment process
and why the referrer specifically wants the client to see that practitioner or practitioners within that business prior to them making a booking
This helps to establish the client's expectations and ultimately trust in the process
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Practical application and tips - lettersFour short, punchy, and purposeful paragraphs! (start with existing clients!)
Subjective – what did the client tell you they want? Their
goals.
Objective – what did you measure? Waist, mass, fitness
measures, pre-ex screen, etc.
Assessment – typically a diagnosis – what is your
summary?
Plan – what will you do? And when will you report back?
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Practical application and tips
And always remember:
People first – professionals second – business last
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
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WORKING FOR A FITTER, HEALTHIER AUSTRALIA
Thank You!