8/14/2019 FELICIA STIDHAM #1

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FELICIA STIDHAM 36 S PENDLETON CT

FREDERICK, MD 21703-6150Primary Phone: (301) - 378 - 0855

 Alternate Phone: (301) - 305 - 8707e-mail : felicia_stidham@yahoo.com

Objective : To acquire a motivating and challenging position where I canutilize my creative and critical thinking skills with a professionalteam, who promote a positive attitude while enjoying their work.

 Work ExperienceOct 2007 To

Sep 2009

COLLECTION SPECIALIST 1 / LOSS MITIGATION 2CITIMORTGAGE, INC. , Frederick, MDWork in collaboration with our Negotiators to completeborrowers agreement, regarding intent with real estateproperty to avoid foreclosure proceedings. Goal orientedsetting, therefore meeting our goals with individual andteam work ethics, with minimal supervision. Work withinvestors, within investor guidelines, made directcontact with borrowers and real estate agents, and otherborrower representatives to obtain package completion forCMI. Input information into various systems, such as,Citilink, DRI, and Investor Systems, and to include

Microsoft Word, Outlook and some Excel software. Multi-tasked, between heavy phone usage and documenting eachcall with borrowers, investors, real estate agents, and3rd parties, with borrowers approval Only! Alls callsreceived, without delay. Other duties as assigned.

 

Aug 2006 To

Jul 2007

CUSTOMER SERVICE / DELI CLERK GIANT EAGLE GROCERY STORE, Frederick, MDCUSTOMER SERVICE, PREPARATION OF ORDERS, ANSWERING OFTELEPHONES WHEN AVAILABLE.

 

Feb 2005 To

Jun 2005

CLAIMS EXAMINER MAMSI / UNITED HEALTH CARE, Frederick, MDExamined all claims pertaining to, but not limited to theaspects of a hospital materials. Authorized claims sentvia the computer and coded each as such, Claimspertaining to the equipment and so forth used by aparticular facility approval and ensured that allinformation was accurate and up to date.

 

Aug 2003 To

Dec 2003

FRONT DESK RECEPTIONIST / SECRETARYFREDERICK MEMORIAL HOSPITAL / IMMEDIATE CARE FACILITY,Frederick, MDResponsibilities included: Patient information andinsurance validation. Answering of all incoming calls.Received payment for services rendered in form of cash,check or charge. Balancing of the daily ledger andforwarded to appropriate department. Also filing of andpulling of patient charts on a daily basis.

 

May 1996 To

Apr 2002

OFFICE MANAGER/SECRETARYCOMPLETE CARPET CARE, INC., Baltimore, MDResponsibilities included: Managing of all aspects ofstore operations. Communicated effectively with clientsregarding their accounts. Prepared memos, bids, proposalsand financial statements. Assisted supervisor inidentifying and resolving any problems that may arise.Trained, coached, and observed new and existing employees

to maximize performance.

8/14/2019 FELICIA STIDHAM #1

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Education History

May 1983 Seton High Catholic School/DiplomaHigh School GraduateBALTIMORE, MD

 

Skills

Office Assistant/Computer Operator/Receptionist/CustomerService Representative17-YearsSkilled in office procedures, typing, computers, MS Word,

WordPerfect and QuickBooks Pro, Accounting Procedures,Excellent oral/written communication skills, multi-tasking, and organizational skills. Great work ethics.

References

Available upon request.