Think back…to Feedback

When did you get it?

When did you give it?

When was it beneficial? Why?

When was it more harm than help? Why?

Key Question

What is the purpose of providing and receiving

feedback?

Answer?

If you said, “To make people feel better about themselves

or good about their work,” you would be

WRONG!

If you said, “To help people improve and become self-

aware,” you would be

A BOSS!

Purposes of Feedback

To foster self-reflection and critical awareness

To highlight what works and what needs

improvement

To understand that capability is a process, not mere

ability

Classic Feedback

The CAPS Method

+ Δ

! ?

Tips for Better Feedback

Feedback is a dialogue, which means listening

Regular, consistent feedback pays tenfold!

Make it about the content, not the person

The “I”s have it

Don’t “instruct” unless

you can “teach”

Wheaton’s Law

Simply put:

“Don’t be a dick.”

References

Henry, Alan. “How To Give Criticism Without

Sounding Like a Jerk.” lifehacker.com. June

5, 2012.

Tugend, Alina. “You’ve Been Doing a Fantastic

Job. Just One Thing…” nytimes.com: April

5, 2013.

Image Credits

http://lifehacker.com/5915687/how-to-give-criticism-without-sounding-like-a-jerk

http://blog.readytomanage.com/giving-and-receiving-feedback-effectively/

http://precisionprofiling.com.au/when-you-are-giving-feedback-is-your-message-really-getting-through/

http://lessons-msd.blogspot.com/2010_03_01_archive.html

https://fatiwahab.wordpress.com/2012/12/08/giving-feedback-without-sounding-like-a-biased-idiot/

http://www.h2hc.info/select/devcomm/giving-and-receiving-feedback/