feedback habit mastery v1

Safety Leadership Through Habit Mastery

Module: Feedback

© 2020 Habit Mastery Consulting

National Grid © 2020 Habit Mastery Consulting 2

• Intro: 1 to 15

• Part 1 Willpower: 16 to 23

• Part 2 Neurology of Habit: 24 to 40

• Part 3 Feedback: 41 to 63

• Part 4 Habit Anatomy: 64 to 86

• Part 5 Habit Challenge: 87 to 106

Table of Contents

National Grid 2

Leadership & Safety


National Grid 3

Leadership & Safety


National Grid 4

Leadership & Safety


National Grid 5


National Grid Values

• 1 year/ 4 modules

• 1 value per module

• One skill per module

• Targeted, force multiplier

• Training then follow up (aka The 60 Day Habit Challenge)


• Connect leadership skills to creating a generative safety culture

• Compare behaviors of effective leaders and not so effective leaders

• Identify opportunities to provide effective, positive feedback

• Understand why you do what you do & how to change it

• Create a new feedback habit using the anatomy of a habit

• Practice that habit in the 60 Day Habit Challenge

Outcomes And Insights


We’re in this together

• 60 days of support and accountability

• Find the app on Airwatch, Catalogue

• If searching on App Store or Google Play, be sure to use the “The”

• It’s the one with this green leaf icon.

Locate The Habit Challenge App


• Foundation

• Discussion

• Feedback

• Discussion

• Habit Anatomy

• Discussion

• Start The Habit Challenge

• Q&A

Agenda


PRINT/VIEW HABIT TRAINING GUIDE

LINK IN CHAT

pg #


Engaged Leadership & Safety


Generative Safety Culture


WHO IS A LEADER?


Foundation Willpower Vs Habit

Pt 1


The Habit Superhero

• Guinness World Record Holder for longest line of toothbrushes

• Author of 365 Ways to Live Generously

• Founder, Habit Mastery Consulting

About Me


KNOWLEDGE, WILLPOWER AND MOTIVATION ARE NOT ENOUGH


Quotable

“YOU CAN KNOW ALL THE RIGHT THINGS TO DO, BUT IF YOU’RE TIRED, HUNGRY, STRESSED OUT, OR BUSY…

YOUR BRAIN MIGHT FOLLOW THE PATH OF LEAST RESISTANCE.”

SHARON LIPINSKI


“THE REALITY OF YOUR DAILY LIFE IS THE RESULT OF THE HABITUAL ACTIONS AND DECISIONS YOU MAKE EVERYDAY. INTENTIONALLY MAKE A HABIT OF THE THOUGHTS, BELIEFS, AND BEHAVIORS

THAT SERVE YOUR PURPOSES.” SHARON LIPINSKI

Quotable


TRAINING IS NOT ENOUGH


Foundation What exactly is a habit?

Pt 2


A HABIT IS A ROUTINE OF BEHAVIOR THAT IS REPEATED REGULARLY AND TENDS TO OCCUR UNCONSCIOUSLY.

WIKIPEDIA

What Is A Habit?


The Neurology Of Habit


• Decision making

• Planning ahead

• Focusing thoughts

• Paying attention

• Learning

• Considering several different yet related lines of thinking

• Evaluating the future consequences of current activities

• Working toward a defined goal

• Predicting outcomes

• Interpreting social cues

• Moderating your own social behavior

• Determining good and bad, better and best.

• Retaining information while performing a task

• Determining what information is relevant to the task in progress

• Keeping the objective of the task in mind at the same time.

Pre-frontal Cortex Involved In

pg 3


Complacency


REPETITION IS THE MOTHER OF HABIT

pg 4 pg 4


YOU ARE NOT YOUR NEURAL PATHWAYS


HOW LONG DOES IT TAKE TO CREATE A HABIT?

QUESTION

pg 4


• Motivation

• Pleasure

• Complexity

• Existing neural pathway

• Frequency

• Support

Factors In How Long

pg 4 pg 4


IF YOU CAN CREATE A BAD HABIT YOU CAN CREATE A GOOD HABIT.


In Your Groups…

• Someone in your life who has made a significant impact on you.

• What did you learn from them?

• How did they motivate and stretch you?

• Why did you listen/respond to them in a positive way?

• What attributes did/do they have that made them successful?

Break Out!

pg 5


Feedback Habit Mastery

Pt 3


What Does Do The Right Thing Mean To You?

• Keeping your word/Being trustworthy

• Site visits

• Talking about safety/Holding safety meetings

• Treating people fairly

• Giving fact based, timely feedback

• Incorporating feedback

• Letting people know what’s going on/ regular updates

• Transparency

• Giving respectpg 6


• Q22: Is more likely to let me know when I'm working safely, than when I'm working unsafely.

• Q42: Provides as much positive as negative feedback on safety.

• Q39: Notices and praises good safety-related behaviors. Our process safety efforts are leading to continuous improvement.

• Q40: Gives positive feedback and recognition when appropriate.

Generative Safety Culture Survey


• There are no significant barriers at work to doing my job well

• I receive good quality support from other teams/departments I work with

• When changes are made where I work, communications are clear

• Where I work, it is safe to say what you think

Grid:Voice


• Improves communication

• Builds confidence

• Creates trust

• Promotes engagement

• Inspires better quality work

• => Safety

Value of Positive Feedback


THE RIGHT EMOTION, TO THE RIGHT DEGREE,

WITH THE RIGHT PERSON, AT THE RIGHT TIME, IN THE RIGHT PLACE.

EMOTIONAL INTELLIGENCE (EQ)

pg 7


The Value Of EQ

Technical Capabilities

People Capabilities


• Stronger relationships

• Higher self-esteem

• Greater life satisfaction

• Quality of life

Source: "The relationship between emotional intelligence and psychological wellbeing”

• People with average IQs outperform those with the highest IQs 70% of the time.

• “Of all the people we’ve studied at work, we’ve found that 90% of top performers are also high in emotional intelligence.

Source: Talent Smart

Value of EQ to You


• Help people capitalize on their natural talent, skills and potential

• Build their skills and confidence

• Support their long-term growth and career trajectory

• Open up their mindset to what’s possible and different perspectives

• Change behavior

Value of EQ to Your Team


• Builds stronger teams and relationships

• Improves levels of engagement, productivity and safety

• Enjoy coming to work

• Know that the company values employees

• Improves ability to recruit and retain people

• Creates a competitive advantage

Value of EQ to National Grid


In the chat box… What you might see or experience from someone with low emotional intelligence? Capture these signs on Page 8 in your workbook.

• For example… Inflexible, unwilling to adapt, accept or respond to feedback

• For example… too critical, insensitive, too demanding

Contrast to Characteristics of High EQ on Page 8 in your workbook.

Chat Box…

pg 7/8


Learn to control and redirect destructive behaviors and emotions

• Pause, breathe and think before acting out

• Reflect on your emotions. Right emotion? Right degree? Right person? Right time? Right place?

• Reframe to a positive intention

• Get curious, ask questions, gather facts

• Share thoughts and feelings in a composed and authentic way

Self-Regulation


What self-regulation strategies help you…

• Calm down

• Get perspective

• Have productive difficult conversations

Chat Box…

pg 7/8


• “How you celebrate is more predictive of strong relations than how you deal with disagreements” Shelly Gable, Professor at University of California

• When people share something important to them, how we respond can either build the relationship or undermine it.

• Active Constructive Responses can strengthen relationships.

Active Constructive Response


Response Types ExamplesCONSTRUCTIVE DESTRUCTIVE

ACTIVE

HAPPY WITH

Verbal: Responding enthusiastically, encouraging elaboration, reliving the moment

Non-Verbal: Maintains eye contact, displays positive emotion, nods head, smiles

That is great news! You’re a rock star! Tell me all about it!

We should go out and celebrate!

UNHAPPY WITH

Verbal: Pointing out the downside

Non-Verbal: Displays negative emotions, frowns, sighs, laughs out loud in a demeaning way

Sounds like a lot of responsibility You already have too much on your plate

Do you really think you can handle it?

PASSIVE

HAPPY FOR

Verbal: Happy but lacking enthusiasm, or downplaying

Non-Verbal: Little eye contact, turning away, not actively listening to the whole story

That’s cool Congratulations

UNHAPPY FOR

Verbal: Lacking any interest

Non-Verbal: Little to no emotional expression at all, not paying attention

Ok Did you get the report done I asked you for? pg 9


Positive Feedback Candidates

OUTCOMES PROCESSES MILESTONES

No Incidents Successful Critical Lift Everyone Home Safe

Project Milestones On Time

On Budget

Good Question Job Brief Participation

Good Catch Followed Plan

Situational Awareness Good Thought Process

Good Collaboration Good Follow Up

Wearing PPE Safety Stop

Safety Moment Lessons Learned

Birthdays New Family Members

Certifications Professional Education

Promotions Work Anniversaries

pg 10



What do I want to see more of?Recognize it when it happens!


• Face to Face: Private or Public

• Electronic: Text, Phone Calls, Emails

• Written: Cards, Letters, Sticky Notes

• Meetings: Hub, Debriefs, Safety

• Web: Appreciate Program, Yammer

Where You Provide Positive Feedback

pg 10


What Are Your Most Important Roles?

Parent Spouse Sibling Offspring

Friend Neighbor Volunteer Place of Worship

Utility Worker Engineer Construction

ManagerContract Manager

Project Manager Supervisor Safety

Professional Lineworker

pg 11


What Are Your Most Important Values?

Faith Family Community Service

Adventure Travel Spontaneity Creativity

Stability Independence Security Success

Humor Honesty Integrity Kindness

Respect Justice Accountability Loyalty

Education Learning Connection Growth

Courage Curiosity Reason Tolerance

pg 11/12


In Your Groups…

• Your roles and values.

• Why is it important to you to be a better leader?

• How do you contribute to a safer workplace?

• How will giving more positive feedback impact your leadership?

• How will being a better leader impact your personal life?

Break Out!

pg 11


Make a New Habit

Pt 4


Anatomy Of A Habit

IT ALL STARTS HERE

TRIGGER ACTION REWARD

!pg 13


More About Triggers

TRIGGER

!pg 13


More About Triggers

ALARM BRUSH TEETH GET DRESSEDSHOWER


More About Actions

Simple

Specific

Attainable

1

2

3

pg 9 pg 13



OUTCOMES PROCESSES MILESTONES

No Incidents Successful Critical Lift Everyone Home Safe

Project Milestones On Time

On Budget

Good Question Job Brief Participation

Good Catch Followed Plan

Situational Awareness Good Thought Process

Good Collaboration Good Follow Up

Wearing PPE Safety Stop

Safety Moment Lessons Learned

Birthdays New Family Members

Certifications Professional Education

Promotions Work Anniversaries

pg 10


More About Rewards

REWARD

pg 13

Cheap

Easy

Healthy

At End

1

2

3

4

CAUTION: AVOID LONG-TERM, END OF THE LINE REWARDS


4 Types of Rewards

FIST PUMP

CHEST BUMP

CLAP/SNAP

END ZONE DANCE

JUMP/FREE THROW

PAT ON BACK

SALUTE

SELF HI-FIVE

PHYSICAL- MOVEMENT

PHYSICAL- REACTION EMOTIONAL SOCIAL

COFFEE /TEA

GATORADE

CANDY

MINT

GUM

LUNCH

SNACK

BRUSH TEETH

TO-DO LIST

SONG

ROCKY THEME

GRATITUDE

MANTRA

PIC OF FAMILY

HEAR CROWD

RING A BELL

FACEBOOK

YAMMER

CALL A FRIEND

TEXT FAMILY MEMBER

HANDSHAKE

HI-FIVE

FIST BUMP

THUMBS UP

pg 14


What positive feedback behavior do you want?

• Call Out

• Focus On The Good

• Celebrating

• See Something (Good) Say Something

Choose a Safety Habit!

National Grid 72

Leadership & Safety



Create Your Habit

CALL OUT V1

JOB BRIEF CALL OUT FIST BUMP

!pg 15


Create Your Habit

CALL OUT V2

INCIDENT FREE DAY

CALL OUT “WORK SAFE, HOME SAFE”

!pg 15


Create Your Habit

FOCUS ON THE GOOD V1

PROJECT UPDATE

SHARE LESSONS LEARNED

COFFEE

!pg 15


Create Your Habit

FOCUS ON THE GOOD V2

GOOD CATCH

CELEBRATE/SHARE GOOD CATCH

“KUDOS”

!pg 15


Create Your Habit

CELEBRATING

PERFORMANCE HUB MEETING

CELEBRATE TEAM

SUCCESSES

APPLAUSE

!pg 15


Create Your Habit

SEE SOMETHING (GOOD) SAY SOMETHING

GOOD SAFETY

OBSERVATION

“I LIKE IT” “KEEP IT UP”

“THAT WAS EASY”

!pg 15

National Grid 79

Create Your Habit

!JOB BRIEF CALL OUT FIST BUMP

GOOD CATCH SHARE IT “KUDOS”

ANY MEETING CELEBRATION APPLAUSE

LOOKS GOOD “KEEP IT UP” “THAT WAS EASY”

INCIDENT FREE DAY CALL OUT “WORK SAFE”

PROJECT UPDATE LESSON LEARNED COFFEE


THE MINIMUM REQUIREMENTMY FAVORITE STRATEGY

pg 15


MY HABIT PLAN IS TO (INSERT YOUR ACTION STEP) EVERY (INSERT YOUR TIME FRAME) RIGHT

AFTER (INSERT TRIGGER). I WILL REWARD MYSELF BY (INSERT REWARD HERE). ON DAYS THAT I

DON’T WANT TO DO MY NEW HABIT, I WILL (INSERT MINIMUM REQUIREMENT).

HABIT ACTION PLAN

pg 15


MY HABIT PLAN IS TO CALL OUT SOMETHING GOING WELL OR SOMEONE WHO DID SOMETHING GOOD EVERY WORK DAY RIGHT AFTER I START A JOB BRIEF. I WILL REWARD MYSELF BY GIVING A FIST BUMP. ON DAYS THAT I DON’T WANT TO DO

MY NEW HABIT, I WILL SAY, “GOOD JOB”.

CALL OUT

pg 15


MY HABIT PLAN IS TO SHARE SOMETHING THAT’S GOING WELL RIGHT AFTER I START GIVING A

PROJECT UPDATE. I WILL REWARD MYSELF BY ENJOYING SOME COFFEE. ON DAYS THAT I DON’T

WANT TO DO MY NEW HABIT, I WILL SAY “LOTS GOING WELL HERE”.

FOCUS ON THE GOOD

pg 15


MY HABIT PLAN IS TO SHARE A CELEBRATION OR POSITIVE ACCOMPLISHMENT RIGHT AFTER A

MEETING STARTS. I WILL REWARD MYSELF BY APPLAUDING THE CELEBRATION. ON DAYS THAT I

DON’T WANT TO DO MY NEW HABIT, I WILL SAY “THANKS FOR YOUR HARD WORK”.

CELEBRATING

pg 15


MY HABIT PLAN IS TO RECOGNIZE A GOOD BEHAVIOR RIGHT AFTER I NOTICE THINKING, “LOOKS GOOD”. I WILL REWARD MYSELF BY

SAYING TO MYSELF, “THAT WAS EASY”. ON DAYS THAT I DON’T WANT TO DO MY NEW HABIT, I WILL

SAY “LOOKS GOOD”.

SEE SOMETHING (GOOD) SAY SOMETHING

pg 15


Plan for Success

pg 10

Logistical

• What do you need & where do you need it.

External

• Who & what will throw you off track?

Internal

• How will you get in your own way?

pg 16


In Your Groups…

• What habit did you choose? Why?

• One obstacle you can anticipate.

• How you’ll overcome it.

Break Out!


Start the Habit Challenge

Pt 5


We’re in this together

• On your National Grid device go to Catalogue. Choose Install

• If searching on Apple’s App Store or Google Play, be sure to use the “The”

Look for this green leaf icon.

• Your habit is PRIVATE. Your answers are PRIVATE.

Not using the app?

• Manual Tracker on resource page

Install The Habit Challenge!


1.Allow notifications

• Click Allow

• Scroll through tutorial by tapping “Next” or swiping

2.Sign Up

• Name

• Email address

• Password at least:

• 8 characters in length

• one lowercase letter

• one uppercase letter

• one digit

• one special character

• Check terms and conditions

Open the App 21


Add Your Habit 211.Password Requirements




• one digit



Clarity Arises Through Action

1.Password Requirements




• one digit



Set Start Date

• Choose any day after today that you want to start practicing your new habit.


• Photo of person, place, activity that captures WHY this new habit is important to you.

Your Why


1 2 3


• Excuses

• Distraction

• Boredom

• Apathy

• Irritation

Watch Out For…


• How often?

• How confident?

• How hard?

Answer 3 Questions…


Set The Reminder


• At your scheduled time, you’ll receive a notification on your phone with a daily motivational reminder.

• Tap the notification…

What happens next..


• If you’re not getting a daily reminder, pop into your settings, open The Habit Challenge app, and check that allow notifications is turned on.

• Reach out for help!

• (970) 581-7681

• [email protected]

Not Getting Notifications?


Keep track of your progress and hold yourself accountable!

• Answer yes on the days you did it.

• Answer no on the days you don’t.

• Answer N/A for days you got the notification but it’s not a day that you should have been doing the habit. For example, you’re on vacation. Do not use if for any reason you decide not to do your habit.

• Cannot go back

Answer the Question…


• What day you’re on in the challenge and how many days are left.

• Use the icon next to the day number to change your answer

• Your current streak (number of yes answers in a row) and longest streak.

• Total yes answers.

• Total yes answers compared to total number days you were scheduled to do the habit.

• The average success rate of National Grid employees

Home Screen


Habit creation isn’t always easy…

• Go to the settings menu to get support. You can find it at the bottom of the screen.

• Request us to call you.

• Send your question via email.

Get Support


ANONYMOUS SURVEY

HTTPS://BIT.LY/HMFBSURVEY


• If You Miss A Day, It Bugs You

• You Miss It Only For Good Reasons

• You Enjoy Doing It

• You Look Forward To Doing It

• Feels Normal

• You Do It Without Thinking About It

Signs It’s Becoming A Habit


Quotable

THE ONLY THING STANDING BETWEEN YOU AND THE

WORKPLACE YOU WANT ARE THE GOOD HABITS YOU WISH YOU HAD AND THE BAD HABITS YOU WISH

YOU DIDN’T. SHARON LIPINSKI

feedback habit mastery v1

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