In Denver, like most cities, cars are the main mode of transportation. When someone’s car is suddenly out of commission due to an accident, everyone from the vehicle’s owner to the insurance company is eager to see it repaired and back on the road again. That’s where Stadium Auto Parts comes in.

Stadium Auto Parts supplies top-quality recycled and refurbished parts to collision and mechanical repair shops in the Denver metro area. The company’s been in business since 1945 and is now in the third generation of family ownership. Today, Stadium Auto Parts is a high-tech business that barcodes thousands of parts and makes them searchable online. Delivery to repair shops is free, but timely, reliable service is what matters most to their customers. After all, to be successful, these shops must avoid downtime and deliver fast, professional service to their clients, too.

CHALLENGES In the past, Stadium Auto Parts hired independent contract drivers to make deliveries. However, because trucks break down and drivers call in sick, reliable delivery was always a challenge. Timely delivery was often sacrificed, too, since the drivers were hired by the day or week, and they had no incentive to make routes more efficient or to increase the speed of delivery.

“We used to get a lot of calls and complaints from customers asking where the parts were. We couldn’t say when they’d be delivered,” says Amy Wright, operations manager. “Nobody wants to hear that maybe they’ll get what they need tomorrow.”

The company started actively looking for a better solution. They already had a strong relationship with FedEx Freight so when they heard FedEx SameDay®

City was available in Denver, they decided to try the service.

Stadium Auto Parts rolls out a faster, better way to supply customers.

How We Helped• Reduced delivery times• Cut delivery costs by 50%• Increased customer

satisfaction scores

SOLUTIONS The situation improved quickly when FedEx SameDay City began making deliveries for Stadium Auto Parts. Their Customer Satisfaction Index numbers rose dramatically. In fact, according to Robert Nichols, production manager at Stadium Auto Parts, customers are raving about the service. Internally, employees are happier, too.

“FedEx SameDay City has made life easier for the sales department and shipping and receiving,” Nichols says. The service also offered other benefits for the company:

• Tracking. FedEx SameDay City drivers scan all items at pickup. If a customer inquires about delivery, shipping and receiving can check the status and expected delivery time.

• Cost Savings. Compared to previous delivery methods, the business estimates that they’ve cut delivery costs by 50%.

RESULTS By utilizing FedEx SameDay City delivery, Stadium Auto Parts has their products picked up and delivered to customers quickly. The repair shops have less downtime and, ultimately, vehicle owners get their cars back faster.

A business model for the industry. Stadium Auto Parts is also a member of Team PRP — Premium Recycled Parts — a national network of 140 independent parts recyclers. After seeing Stadium Auto Parts’ results, Team PRP leadership is making FedEx SameDay City the standard. “We’re seeing great success,” says Regional Director Mike Jones. “We’re in the process of rolling it out to other recyclers.”

GET STARTED TODAY. Find out how FedEx Same Day City can help your organization with same-day door-to-door delivery. Go to fedex.com/samedaycity or call 1.800.399.5999.

“ If FedEx SameDay® City can deliver parts such as doors, wheels and tail lights, they can deliver almost anything.” — Norman Wright, Stadium Auto Parts CEO

STADIUM AUTO PARTS STATS

1945

90%

20+

4,500+

The year Stadium Auto Parts opened

The percentage of a vehicle they can recycle

Number of parts deliveries per day

Number of parts deliveries per year