In surgical procedures, minutes count. No one knows that more than AlloSource. Based in Centennial, Colorado, just outside Denver, AlloSource has grown from a local tissue bank opened in 1994 to a national provider of donated human tissue to the medical community.

Today, AlloSource is one of the largest tissue banks in the United States, with more than 500 employees and multi-shift, 365-day processing. They offer more than 200 types of bone, skin, soft tissue and custom-machined allografts for use in a variety of lifesaving and life-enhancing medical procedures. For example, they’re the world’s leader in supplying fresh cartilage tissue for joint repair, as well as skin allografts to heal severe burns. Because of the nature of their business, it’s vital that AlloSource has immediate access to fast, reliable methods to transport this material to hospitals, clinics and surgery centers.

CHALLENGES Because the allografts AlloSource processes and distributes for medical procedures come from donated human tissue, there is no back-up or immediate replacement for specific materials. Transportation from AlloSource to a hospital operating room, for instance, has to be fast and extremely reliable. AlloSource was using a variety of local courier companies, which didn’t always live up to the high standards the company is known for in the medical community. “With some couriers, you never know how they’ll show up or how they’re going to be dressed,” says Judy Aster, Director of Customer Service. “When they have our materials, they’re the face of our organization during the delivery, and professionalism counts.”

AlloSource® chooses FedEx SameDay® City to make lifesaving deliveries — stat.

How We Helped• Provided fast, reliable

daily delivery service

• Increased the level of professionalism their clients looked for

SOLUTIONS For AlloSource, FedEx SameDay City has filled a growing and critical need for precise, reliable, visible delivery services. Because they already have a strong relationship with FedEx Express and FedEx Ground, adding FedEx SameDay City was a natural extension of the service. Now FedEx SameDay City couriers make fast deliveries to hospitals, labs and surgery centers around the Denver metropolitan area.

“Everything we do is completely time-sensitive,” says Tom Cycyota, President and CEO of AlloSource. “When we process certain types of human tissue, we need the cells to stay alive. Reliability is key. We must trust that our critical materials get from point A to point B. We know we get that from FedEx; that’s why we chose to work with their same-day service.”

Besides delivering on the FedEx reputation for reliability, the people at AlloSource also appreciate other benefits of the service.

• Tracking. The courier scans all items at pickup. If a customer inquires about delivery, the shipping and receiving departments can check the status and relay the expected delivery time.

• Communication. “The couriers call if they encounter major traffic delays. We really appreciate the way they stay in touch, so we can provide better communication to our customers,” Aster says.

RESULTS Success for AlloSource means that patients get optimal care from their doctors and surgeons — because lives are saved or enhanced by a graft of bone, tendon, cartilage or skin. The mission statement at AlloSource states, “Honoring the gift of donation, AlloSource responsibly develops, processes and distributes life-saving and life-enhancing human tissue for our communities.” Working with FedEx SameDay City helps ensure AlloSource follows through on its mission.

GET STARTED TODAY. Find out how FedEx SameDay City can help your organization with same-day door-to-door delivery. Go to fedex.com/samedaycity or call 1.800.399.5999.

“ If surgeons have a patient on the table or surgery is scheduled in a few hours, we have to be confident that the graft will arrive in time.” —Judy Aster, Director of Customer Service

ALLOSOURCE STATS

20 years operating as a tissue bank

200 types of allografts including bone and soft tissue

365 days open for processing