february 28, 2018 · 22 fulfill customer expectations the moments that our customers self-initiate;...
TRANSCRIPT
MWC 18 / Customer Centricity: Rethinking Care and Experience
What’s love got to do with it?
February 28, 2018
22
Fulfill customer expectationsThe moments that our customers self-initiate; the times that they come to us with an explicit purpose, request or query.
23
Offer unexpected moments of delightThe moments that just happen; the subtle nuances that round the corners, connect the dots and make it great.
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