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Volume 34 No. 2
February2019
Page 5 February Speaker February Sponsor January Meeting Thanks
Page 4 January Meeting Summary
Page 3 ASA Happenings Board Members Page 10
ASA Member Survey
Page 7 Associate Members
ON
THE
INSI
DE
MEETING NOTICEMEETING NOTICEMEETING NOTICETuesday, February 12, 2019
See page 5 for more details about our speaker and sponsor
“High Performance Service“High Performance ServiceSelling & Customer HandlingSelling & Customer Handling
Fundamentals”Fundamentals”
“High Performance ServiceSelling & Customer Handling
Fundamentals”Sco�’s presenta�on will be a condensed version of the seminars being offered on February 12, 13 & 14 by BG
Products. (See page 5 for more informa�on about seminars.)
Presenting:
Sponsored by:
Scott RusseauScott RusseauScott Russeau
Dinner: 6:30 p.m.Meeting: 7:00 p.m.
$20 member • $25 non-member
Fratelli's Ristorante1330 Wirt RoadHouston, TX 77055
Meeting is NOT at BG as announced at last meeting. We will meet as usual at:
A Few Good Reasons to UseOmega Transactions:
Ÿ Compatible with most Shop Management Software
Ÿ The Latest Credit Card Machine Technology at No Cost for ASA Members Only ($450 value)
Ÿ No High-Pressure Sales
Ÿ Your Contract with us is Month-to-Month
Ÿ We Do Not Increase Your Rates
Ÿ Rapid Local Service + 24/7 Support
Ÿ No Set Up or Up Front Costs
Ÿ We Educate You on How To Read Your Statements
Ÿ We Know You are Busy, Respect Your Time and Keep Things Simple
Ÿ We Show You Exactly How Much Money Your Shop will Save
Go Paperless with your credit card receipts
Accepts Apple Pay, Android Pay and Samsung Pay
Instant In-Line Financing / Payment Plans for your Customers with our PayLater Product
Give your customer the option to have their receipt printed, texted or emailed
Greet your customers with your shop logo
The fastest chip card reader in Houston will 'wow' your customers
Customers sign on the screen
Call or text Kevin: 713.291.6721
Email Kevin: [email protected] or text Bruce: 713.392.3250
----------------------
Houston, Texas 770575858 Westheimer Rd. 7th floor
ASA Houston Chapter
Page 2
How To Find Us
Automotive Service AssociationHouston ChapterPO Box 925007
Houston, TX 77292-5007Need info about ASA?
Call one of the board membersor contact Dan Tidwell,
ASA Houston Administrator
Phone: 281.802.0441www.asahoustontexas.com
ASA Houston Chapter
Page 3
ASA HOUSTON HAPPENINGSby Dan Tidwell, ASA Director
Officers & Board2018 - 2019
PresidentStill Need Volunteer
President ElectSybren van der Pol, Adolf Hoepfl & Son Garage
VP - National and State ASA Liaison Kathryn van der Pol, Adolf Hoepfl & Son Garage
ASA Houston Director / Shop Talk EditorDan TidwellReformed [email protected]
SecretaryBrenda Edwards, Allegiance Bank
VP- Associate Member RelationsStill Need Volunteer
VP- MembershipNancy Adkins
__________________________
TreasurerJohn Ferrata, Nline Automotive
Board Members at LargeChris Newhouse, Ray's Auto ElectricMario Rodriquez, Mario's AutomotiveAli Ahsan, AnA Tire and Automotive
As you can see, we need 2 volunteers to step up to help lead the Houston Chapter
of ASA. Without a full board, the functionality of ASA could be severely
impacted.
If you are interested in serving, contact Dan Tidwell or any of the
Board Members above.
JANUARY MEETING
This is from only 23 out of 205 invitations. We need more input! It’s not too late for you to respond if you have not. Please check your prior emails (January 4 and January 11) for survey or complete survey hard copy in January Shop Talk or at Chapter Meeting.
Our January speaker, Richard Flint, was excellent! See page 4 for a summary of Richard’s presentation taken from the workbook that accompanies the full presentation. Again, thanks to Kathryn and Sybren van der Pol for making it possible for having Richard with us.
DINNER PRICE INCREASE
Please note that the dinner prices have increased to $20 for members and $25 for non-members and guests. But the increase does not mean the sponsor contribution and raffle ticket sales are not a vital part of making the ASA dinners possible...they are! Please be sure to thank our sponsors and bring raffle items for giveaways. And, buy those raffle tickets!
Making 2019 the “Year of the New Member!” you are encouraged to bring another shop owner or representative to a meeting and introducing them to ASA Houston. By introducing a fellow shop-owner that does not know about ASA, you can help us obtain a new member and help your friend save money through their participation with ASA Houston. Associate members, can help as well by inviting the shops you call-on to join you at a meeting.
MEMBER SURVEY
MEMBERSHIP DRIVE
Some early results from respondents of the survey indicate...
Shop Talk Distribution: 55% want full version of Shop Talk emailed to them while 41% like the way it is done now through MailChimp. Only 14% desired a printed copy via U.S. Mail and 14% would like to have it at meetings. This indicated we may want to reduce the number of copies printed and save on printing and postage!
Meeting Notice: An overwhelming 91% liked notice of meeting via MailChimp as currently done while only 9% preferred a phone call and 23% would like a text message. 14% like my personal emails and 0% preferred fax notice. This indicates we may want to limit phone calls to only those that request it and rely on email notices. That places a greater responsibility on membership to actually respond as preferred in next question.
Meeting RSVP: 86% preferred to respond via email from the MailChimp reminder; 27% by direct email and 23% by text message reply. There was minority interest in a pre-paid registration site.
MEETING SPONSORSHIP
So far, here is a list of sponsors for 2019.
Texon Motor Center BG Products R.O. Writer Advance Auto Parts Katy Hydraulics National Transmissions O’Reilly Auto Parts Reformed Communications
Thanks to those that have committed their support for 2019. We still have four meetings in need of sponsorship. continued on page 6
ASA Houston Chapter
Page 4
“EXPAND THE POSSIBILITIES”
M move, but with lesser clarity I invest in sameness, not growth S sense of disappointed is created S see a smaller picture of the future
EXPANSION OF THOUGHT
Most possibilities are a moment of thought Gcreated by you or the offering of another.
Too many times we are too Gbusy being busy to slow down, look at the possibility, and give it the attention it needs to turn into an opportunity.
O options F finding a connection to a need F foundation of thought to expand on E energy R reason to look deeper into what is involved S source to connect to a stated need
WHEN YOU MISS A POSSIBILITY, YOU:
Possibilities create the excitement of the Gadventure, while opportunities create the creative spirit to bring it to life.
6 STEPS TO EXPAND A POSSIBILITYStep 1: Examine With Honesty Where You Are As a Company or Individual and Where You Want To Go.
Possibilities don't hang Garound. They present themselves, but if not given attention, they go away. Too many times the result is the after thought, "I should have slowed down and really looked at that possibility."
Detour: The wrong direction a choice can make if we don't fully examine and understand the possibility that is in front of us.
Possibilities are the front door to discovering the opportunities that keep
your company moving forward!
We live in a world of possibilities, but if we don’t take the time to explore the opportunity the possibility might be offering us, we can
miss the path to improvement !
FROM RICHARD’S DICTIONARY
Possibility: An idea that is presented that may or may not fit the direction you need at that moment.
A POSSIBILITY OFFERS:
Path: The direction a decision creates for you to follow.
Opportunity: The result of finding the pathway forward the possibility has brought to you.
A Partial Summary of Richard’s Presentation at the January ASA Meeting
Richard Flint, CSPChairman and CEO, Flint, Inc.
continued on page 6
ASA Houston Chapter
Page 5
FEB
RU
AR
Y M
EETI
NG
Scott is a force of
nature in the automotive industry. With nearly 30 years of automotive experience, he has developed a reputation as a cutting-edge industry expert in fixed operations. Scott started his career as a technician with Bridgestone Firestone. His career rapidly advanced and he held positions as a service advisor, service manager, assistance manager, general manager, fixed ops director, automotive process consultant, field manager, regional manager, and director of training and learning. Scott's motivational, engaging, and relatable speaking style has inspired positive change at all organizational levels, from porters to executive presidents.
Scott Russeau
SPEAKER SPONSOR
BG Products, Inc., is committed to maintaining vehicles through high quality automotive maintenance services for fuel systems, engines, transmissions, brakes, power steering, cooling, battery,
drive line and climate control systems.
BG Products, Inc., has recently partnered with hybrid electric vehicle (HEV) expert Craig Van Batenburg. Hybrids need internal maintenance just like every other vehicle with an internal combustion engine.
BG provides the highest quality products and equipment to dealerships, independent shops and franchises so they can perform BG Automotive Maintenance Services on consumer vehicles.
See Bg’s ad on page 9 for contact information.
BG Products also announced the all-new BG Hybrid Performance Service, which removes carbon from the entire HEV fuel system and
engine. The BG Hybrid Performance Service is the premier preventive maintenance solution for a quickly growing global alternative vehicles segment.
High Performance Service Selling & Customer Handling Fundamentals
For Owners, Dealers, GMs, Directors and Service Mgrs.: Seminar will provide tools, processes, key performance indicators and “look-fors” to properly manage the service-selling and customer handling process. 2/12 - 9 a.m.-Noon.
For Service Advisors, Quick Lane Managers, and Technicians: The seminar will provide fundamental processes, training, and word tracks to dramatically improve and enhance service-selling and customer handling. Five classes to choose from: • 2/12 ~ 1-4 p.m. • 2/13 ~ 9 a.m.-noon & 1-4 p.m. • 2/14 ~ 9 a.m.-noon & 1-4 p.m.
For more information or to register, go to www.bgisi.com.
In addition to sponsoring our meeting, BG Products is also offering two important seminars that will benefit our ASA
membership. Lunch will be served between noon and 1 p.m.
Many thanks to:
And to these companies forsupplying raffle items:
XL Auto Parts • Advance Auto PartsAMSOIL • AC Delco • Katy Hydraulics
Texon Motor Center
For sponsoring our January meeting!
Find Out Why
OVER 250 SHOPS INHOUSTONProcess Their Credit Cardswith Kevin and Bruce See ad on page 2
ASA Houston Chapter
Page 6
ASA HOUSTON HAPPENINGSContinued from page 3
Continued from page 4THANKS FROM HPD
The HPD Blue Santa Program sent us thanks for our participation in their program at our Christmas Gathering. Thanks to all that brought toys to contribute.
The February meeting was pre-maturely announced to be at the BG offices. Please note that this is NOT correct and the meeting will be at our usual location, Fratelli’s Restaurant. I hope to see you there on February 12!
Step 3: Purpose For Decision Must Be Clear.
Step 2: X-ray Question Must Be Asked.
Step 5: Never Allow The Excitement Of The Possibility To Be The Reason You Make The Decision.
EXPANDING A POSSIBILITY THOUGHTYour future is designed by your behavior. When you are trapped in "what has worked," you will notice possibilities, but not pause and research what they can bring to your company. Possibilities are the front door to discovering the opportunities that keep you moving forward.
Step 6: Don't Procrastinate With What You Know Needs To Be Done!
Step 4: Always Be Looking For The Next Pathway To Improvement.
“EXPAND THE POSSIBILITIES”
Reformed CommunicationsReformed CommunicationsReformed Communications
Dan Tidwell281.802.0441
ASA Houston Chapter
Page 7
Allegiance BankBrenda [email protected]
AMS ProtractorTere [email protected]
Chastang FordJohn [email protected]
Brock Insurance AgencyJustin [email protected]
Classic ChevroletBobby [email protected]
Echo AdvertisingJames [email protected]
AlscoBryan [email protected]
Great American Automotive ProductsJulie [email protected]
BAP-GEON Import Car PartsTim [email protected]
J.A.M. DistributingPhillip [email protected]
Katy Hydraulics, LLCDavid [email protected]
Matrix LubricantsPatty [email protected]
HOUSTON CHAPTER ASSOCIATES Merchant BusinessesMallika [email protected]
MTF EquipmentJim [email protected]
NAPA Auto PartsAnil [email protected]
Advance Auto PartsDavid [email protected]
EDUCATIONAL ASSOCIATES
R.O. WriterRick [email protected]
O'Reilly Auto PartsDon [email protected]
1-800 Radiator & ACMatthew [email protected]
XL PartsDavid [email protected]
KukuiTodd [email protected]
HOUSTON CHAPTER AND NATIONAL/CORPORATE ASSOCIATES
HCC - Automotive TechnologyDavid [email protected]
San Jacinto CollegeMark [email protected]
BG ProductsLubrication SpecialistDan [email protected]
General Motors Genuine Parts - AC DelcoMatt [email protected]
Automotive Training InstituteJim Silverman888-471-5800 [email protected]
Contact your ASA Houston Chapter Associate members for products and services. Ask about ASA member-only discounts available from these Associate Members.
ASA HOUSTON CHAPTER ASSOCIATE MEMBERS
For a complete list of all National and Corporate Associate Members, go to:www.asashop.org/membership/meet-
our-members
Associate Membership is for a business that supplies goods, equipment
or services to the automotive service and collision repair industries.
ASA HOUSTON CHAPTER ASSOCIATE MEMBERSHIP:
Associates that are Houston Chapter and National/Corporate members are those that are national or corporate
members, that also have voluntarily paid ASA Houston dues or sponsored a
meeting.
We appreciate all our ASA Houston Chapter Associate members and thank them for their continued
support!
Associates that are members of ASA Houston Chapter only are those that
have paid ASA Houston Chapter dues, sponsored an ASA meeting or advertise in Shop Talk. They are not national or
corporate members.
Corporate Membership is for an industry-leading company seeking
opportunities to strengthen its ties to ASA nationally and that support the
goals and mission of the association.
For more information about becoming an associate member or renewing your
membership of the ASA Houston Chapter, email us at:
ASA Houston Chapter
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ASA Houston Chapter
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ASA Houston Chapter
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ASA Houston Chapter
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ASA Houston Chapter
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