1Global Partner Summit 2017: Competing to Win

February 14 – 17 | Napa, California

Global Partner Summit 2017: Competing to Win

The IT Evolution

Jim FowlerChief Information OfficerGE

Anup SharmaGM Digital Productivity & Digital HubsGE Digital

Evolution of IT

ElectronicData Processing

InformationSystems

Information Technology

DigitalTechnology

Lowest scores on employee experience 5+ years

2X spend of peers Reinvention Reigns

Where We’ve Been

We are the bridge between digital & industrial

Reinventing Work Linking Personas to Assets Tomorrow’s Digital Leaders

Where We’re Going

Digital: Run GE Differently

$

Things we do 8 times IT transformation in 2017

Vertical to horizontal

Generalists to technologists

Reinvent to reuse

Outsourced to insourced

Projects to productsá Performance

â Cost

What can we do once

Digital Thread Services Portfolio

Manage Execute Forecast

FieldVisionmobile field service execution for asset & infrastructure delivery (e.g. Power)

Benefits delivered at launch:- ê material cost- ê event cycle time

ServiceOps (Servicemax)automated planning, workflow optimization and dispatch for services

Benefits delivered at launch:- é resource utilization- ê outage cycle time

SmartCMRintelligent contract margin review to optimize cost for enhanced outcomes

Benefits delivered at launch:- ê CMR cycle time, improved accuracy- é portfolio analytics

ServiceCycleengine to contribute and return insights to the digital thread from services

Benefits delivered at launch:- ê analytic creation cycle time

AssetPassportinstall base management solution to define, track and operate assets

Benefits delivered at launch:- Single view of installed base- Digital thread enabler (eng è svcs)

SmartShopservice depot delivery for mobile assets (e.g. Aviation, Transportation)

Benefits delivered at launch:- ê repair cycle time- é data capture

Innovative digital industrial software products to transform services

DT “Services Bundle” … accelerating outcomes

FieldVisionmobile field service execution for asset & infrastructure delivery

ServiceOps (Servicemax)automated planning, workflow optimization and dispatch for services

RevXparts scenario mgmt, forecasting/stocking, quarterly pacing, & sales enablement

• Work order• Resource Planning and dispatch• Parts Ordering• Service reports

Value Proposition

Target Personas

• Installation and Projects• Collaboration and Shift Management• Document and Knowledge Management• Timesheets and Mobile Workforce

• Scenario based planning• Forecasting & ops prescriptive insights• Targeted sales by customer/region• Pacing & risk identification

• Field Service Engineer• Dispatch Manager

• Field Service Engineer• Site Manager

• Forecasting team• Fulfillment manager• Sales Manager• Leadership team

First Time fix rate improvementResource optimization

Better Entitlement Management

Reduced Cycle TimeCoordinated Outage ManagementOptimized Resource Deployment

Increased Parts RevenueImproved Forecasting Accuracy

Inventory $ Reduction

Digital Thread Supply Chain Portfolio

Asset Utilization Lean Factories Supply Chain

Visual Management (EPI)Key KPIs with drill down integrated with GE’s LEAN production methodology

Benefits delivered at launch:- é throughput- é conversion cost productivity

Efficiency Analyzer (EA)Quickly assess & address utilization of shop floor assets.

Benefits delivered at launch:- é machine utilization - ê unplanned machine downtime

InventoryPersona-based apps to assess & advise how to optimize material management

Benefits delivered at launch:- ê inventory, é turns- é on-time delivery

Sourcing & LogisticsUsing the power of data & analytics at scale and in mobile apps to drive cost out

Benefits delivered at launch:- é deflation, é AP terms- é logistics VCP

Machine AnalyticsCondition Based Maintenance & Decision Making. Eliminate unplanned downtime

Benefits delivered at launch:- é machine utilization - ê unplanned machine downtime

Quality ManagementUncover and annihilate COQ in factory, at suppliers and under warranty

Benefits delivered at launch:- ê COQ- é yield, ê scrap

Innovative digital industrial software products for a productive Supply Chain

Brilliant Factory

The rise of the brilliant factory … from concept to reality

1900Industrial Revolution

1930Ford Assembly Line

1980Toyota Production System

2025+GE Brilliant Factory Lean

Advanced

Additive

Digital

Reimagining how products are designed, made and serviced

2016 progress

Dig

ital

Lean

48%42%Top 100

Lean improvements

Digital improvements

Improved maturity by ~1 level

Across all scored factories

7 showcases in ’16 … 18 in ’17

’15 ’16< 2X2 65% 50%< 3X3 27% 33%< 4X4 8% 15%< 5X5 0% 1%

Oil & Gas: Florence

• â50% lead time

• â39% inventory

• +0.8 inventory turns

Healthcare: Hino

• â32% hrs./CT unit

• â42% CT lead time

• +2 inventory turns

Aviation: Muskegon

• +25% on-time delivery

• $20MM cost-out

• +1 inventory turns

Transportation: Grove City

• +7% efficiency

• 10% à 80% ABM work scopes

• +2 inventory turns

Multi-modal: Pune

• +18% equipment effectiveness

• $76 à $45 OCPH

• +3 inventory turns

Renewables: Haiphong

• â36% lead time

• +5% productivity

• +2 inventory turns

2016 Brilliant factory showcases

Power: Jenbach

• â17% lead time

• +5% machine utilization

• +1 inventory turns

Digital tools built on foundation of lean productivity