fb i 12 operating a glass-washing machine

7/29/2019 FB I 12 Operating a Glass-washing Machine

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OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDE, SKILLSand KNOWLEDGE

STANDARD LESSON PLAN

F&B SERVICE OPERATIONS

FB I 12OPERATING A GLASS WASHING MACHINE

IMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to theLesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may

differ from the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version willthen be sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDT s are requested to send brand specific amendments toOCLD for publication throughout the brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JUNE 2006


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PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Operating a glass-washing machine

TRAINING AIM Know how to set up and use the glass-washing machine

TRAINING OBJECTIVES Set up glass-washing machine Clean the machine

Use the glass-washing machine as per operating standard.

PRE-REQUISITES Trainee should have completed training in handling glassware

SPECIAL NOTES Trainee is right handed

ENVIRONMENT FACTORS Trainer and trainee to stand side-by-side next to glass-washing machine

EQUIPMENT MATERIALS AUDIO VISUAL AIDS

2 Racks of glasses


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LESSON PLAN OPERATING A GLASS-WASHING MACHINE A - ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

Test the trainees recall of the attitudes, skills and knowledge requiredfor any task that is an importantpre-requisite for this particular task.

Attention By asking questions:

Is it easier to hand wash each glass or wash them in the machine?

Why is it important for you to learn how to operate this machine?

Why would glasses that have been washed, some times have an eggsmell?

Objective By the end of todays session you will be able to set up the glass-washing machine and operate it.

Need Learning this in a systematic and standard way will ensure that you donot forget anything. You will need to operate this machine very often andyou must know the correct procedure to do so.


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TASK ANALYSISWORKSHEET

NAME OF THE TASK STARTING A GLASS WASHING MACHINE

WHAT IS THESTEP

HOW IS THE STEPDONE

B BREAKDOWN

WHY IS THE STEPDONE THAT WAY

WHEN DO YOUKNOW THE STEP

IS CORRECT?

1. Inspect themachine

By checkingo Machine is

empty

Flow of water

Drainage trap

Cleanliness

TRAINERDEMONSTRATES

What do we lookfor wheninspecting themachine?

TRAINEEPRACTICES

Hygiene

Safety

See machine isclean and empty

See no fooddebris lying indrainage trap

See supply offresh water is

2. Fill the rack

By using thecorrect rack

By inverting theglasses with thebase up & themouth down

TRAINERDEMONSTRATES

What is thedifference in glass

racks for storingand washing?

Why do we haveto place theglasses in thementionedmanner?

Hygiene

Standard

To ensure nowater iscollected in thebowl of the glass

See all glassesare placed

inverted in theglass washingrack.


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WHAT IS THESTEP

HOW IS THE STEPDONE

B BREAKDOWN

WHY IS THE STEPDONE THAT WAY

WHEN DO YOUKNOW THE STEP

IS CORRECT?

3. Load glass

rack intomachine

By

Arranging the rack

in the appropriateplace

Closing machine

TRAINEEPRACTICESSTEPS 2 & 3

Safety

Standard

See rack in

correct position See machine

shut / closedSee light glowing

4. Programmeand start themachine

(hotel / machinespecific)

By

Setting programo Duration /

timeo Wash cycle

o Temperature

Starting machine

TRAINERDEMONSTRATES

Why is itnecessary toprogramme themachine?

Safety Standard

See correctprogram chosen

5. Remove glassrack

By

Lifting / openingglass washer

Removing rackfrom machine

Why should wewait for themachine to stop?

TRAINEE

PRACTICES

Safety

Hygiene

See programhas finished

See rackremoval safelyand gently.


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LESSON PLAN OPERATING A GLASS-WASHING MACHINE C - CHECK

ANY QUESTIONS? Ask if trainee has any questions

VERBAL CHECK Have the trainee recite the steps verbally

INVESTIGATEQuestions on any detail not mentioned during the Verbal Check(eg):

Why should the glasses be placed up side down in the glass rack?

What is the difference between racks for storing and racks for

washing?

PRACTICALCHECK

Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practised. Coach if necessary.

PRAISE Recognise and appreciate his or her success.

LINK FORWARDAsk questions to direct trainees attention to either:

The task to be covered in the next session AND/OR

A task later in the checklist for which todays task isa pre-requisite

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills.

fb i 12 operating a glass-washing machine

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