FAMILY OF SYSTEMS

Feature Fact Sheet

Call800-659-3710

for complete information about TRACS business

management systems...or access our website at

www.napatracs.com

NAPAAUTO PARTS

f r o m

TRACSLINK

TRACSNET

TRACSTPw

F e a t u r e REPAIR ORDERCreates/Prints Estimates, RO’s, Invoices Estimates EstimatesEmail Estimates, RO’s, Invoices Estimates EstimatesShop Scheduling/Appointments Customer and Vehicle Repair History Unlimited UnlimitedSub Estimates

Custom Pricing by Customer/Vehicle/Matrix

VIN Decoding

PARTS AND LABORNAPA Catalog Online or DVD PLE

NAPA Connectivity PLE

Flat Rate Labor Estimating Guide PLE

FOLLOw UPRecommended Service Scheduling Custom Letters, Cards, Labels Customer Mailing Lists

Email Service Reminders

NAPA Marketing First Promo Free First Promo Free MANAGEMENTComplete Data-Driven Day/Month Reporting

Employee Productivity Reports

Customizable System Setup

Cash Drawer Management Inventory Control/Management PO’s, Stock Orders Parts History Financial Health Check Pie Charts/Graphs/Profit Reporting

Bar Code Scanning

Supports Wireless

Supports Preventive Maintenance Worksheets

Convert Data from Other Systems

Fleet Tracking

Shop Recommended Services

ACCOUNTINGQuickBooks Export

GL, AP, Payroll AR w/QuickBooks w/QuickBooksAccounts Receivable SECURITYData File Backup Password Security TECHNICAL INFORMATIONMitchell On-Demand Optional Optional OptionalMitchell Medium Duty Truck Optional Optional Optional OptionalMitchell Heavy Duty Truck Optional Optional Optional OptionalScan Tool Integration

SPECIFICSNumber of Users 1 Multi Multi 1Operating System Windows 2000/XP/Vista TRACS Migration Path To NET Add LINk or NET LINk or NET HELPOn-Site Installation/Training Optional PhoneSoftware Only

NAPA TRACS 1-800 Support (M-F: 7-9 EST, Sat.: 8-5)

Mitchell 1-800 Support Optional Optional OptionalOnline Help/Training Videos

TRACS PARTS & LABOR

ESTIMATING

GYBL

G R O w Y O U Rline...with high-impact

business-building tools

BOTTOM

What’s the value of a name? It can be priceless—when you become a member of the NAPA AutoCare network. America’s largest independent automotive service and repair partner-ship, recognized nationwide by the famous blue and gold sign, has been a symbol of trust and quality for almost 80 years. We’ve earned that status by being totally focused on supporting the financial health of our NAPA partners and being fully accountable to them in every aspect of this unique relation-ship. P We back our dealers by standing behind the quality of our parts 100% and returning a percentage of parts purchases with a volume rebate. P NAPA was the first to develop a dedicated management software application for shops. NAPA TRACS has superseded every competitive challenge to become the most dependable and durable programs in the industry. Major updates are released four times a year in direct response to feedback we get from TRACS users and we provide live tech support with extended hours six days a week. P As part of the NAPA AutoCare benefits program, you receive a two-page website and shop locator, allowing you to use the internet to drive new online business to your shop. P We leverage the NAPA brand, which helps to drive customers into NAPA AutoCare Centers, through an aggressive national advertising presence, with special emphasis on NASCAR and other racing events.

The following pages give you a quick summary of the most powerful shop management software in the industry—backed by the most depend-able automotive aftermarket parts network in America: NAPA AUTO PARTS.

HOw TRACS HELPS REDLINE YOUR PROFITS The NAPA Commercial Systems Group was created with a single purpose: to provide our NAPA partners with the business and technical tools they need to work smarter, make more money and solve automotive problems faster. Want to put your cash flow on the fast track? NAPA TRACS shop man-agement systems consistently generate increased profits of 10% or more within the first few months of installation. Many systems have paid for themselves in less than a year.

TRACS completely eliminates handwritten paperwork by providing you 24-hour online parts ordering and service scheduling; computer-generated esti-mates, invoices and service histories; daily profit figures and a whole lot more. Revving up your shop’s efficiency literally “pours on the profit.” Shift up to the NAPA TRACS system that delivers the new financial horsepower you need. FIRST GEAR: TRACS NET® is NAPA’s most powerful business tool, offering accounting/billing, inventory control, service histories, email customer remind-ers and so much more. NET allows you to link all your PCs and share information throughout the shop.

2 SECOND GEAR: TRACS LINK® offers all of NET’s power in a standalone system, including online parts ordering and direct email communication with your customers.

3 THIRD GEAR: NAPA TRACS wIRELESS is an “always on” online connection between your shop and your NAPA store, giving you immediate-response online ordering capability.

4 FOURTH GEAR: NAPA MARKETING CRM, an extension of your two-page NAPA AutoCare website, allows your customers to contact you online with service requests and questions. And you can email them recommended service reminders and special promotions that add thousands of dollars a month to your bottom line.

5 FIFTH GEAR: TRACS POwER wORKSTATION® (TPw) includes Mitchell® On-DemandTM, an electronic library covering more than 20,000 vehicles from 1983 on. TPW contains six million pages of technical data, diagrams and schematics, repair procedures, TSBs, recall notices, labor estimating and Mitchell maintenance schedules. Also includes NAPA Parts & Labor Estimating (PLE).

6 SIXTH GEAR: NAPA TRACS PARTS & LABOR ESTIMATING® includes the complete NAPA 400,000-item electronic parts catalog, professional estimating, and the Mitchell Flat Rate Guide—all together online or on DVD.

t h e n a pa d i f f e r e n c e : a g e n u i n e pa r t n e r s h i p

Get your shop connected for a more profitable future ...with technology tools from NAPA.

“currently, our monthly sales are 15% ahead of last year, even in this slow economy.”

“When I was hired as Operations Manager of Woodie’s in 2002, I knew that building new profits depended on two things: outstanding customer service and computerized manage-ment of our five-store operation. At that time, three of those stores were still writing manual service orders. “So I demo’ed every available management program—and NAPA TRACS technology was so far beyond everything else I tried, that it was the only real choice: electronic parts inventory and ordering, user-friendly accounting and billing, daily profit and technician productivity tracking. Currently, our monthly sales are 15% ahead of last year, even in a slow economy—we’re up about $20,000 per month between the stores, thanks to the new business we’re generating from automated emailing of recommended service reminders and monthly promotions to our customer base direct from TRACS.”

—STEVE MANNINGWoodie’s Auto Repair CentersCharlotte, NC

“our scheduling book used to be a complete nightmare—now it’s a breeze. We know everything about our customers’ vehicles and they depend on us to take care of them. We recently got a quick approval online from a customer who’s stationed in afghanistan.” —TODD HORTON Rolling Tire Shop, Athens, PA

A s your business grows in size, it also grows in its need to process and store information. Today, there are more vehicle models and manufacturers than ever, and repair information is exploding—not to mention new government regulations. TRACS NET automates all your manual processes. It lets you network every PC in your shop, allowing key employees to “see” your complete parts inventory and access shared infor-mation. You have more control of your productivity and profitability with TRACS NET. It allows you to evaluate overall shop performance or a specific technician, if you wish. An added advantage is the multi-user version of Mitchell® On-DemandTM technical information—available as an option on your TRACS NET system—which allows any workstations on your network to instantly access Mitchell schematics, TSBs and other technical information.

To put it simply, TRACS NET multiplies your productivity and efficiency and is available in a size to fit any need. A highly organized shop creates faster turnarounds and satisfied customers—which lead to increased referrals, higher volume and more profit opportunity for you. TRACS NET will expand your horizons as far as you want to go and can even be run wirelessly!

optional add-ons:P True client-server environmentP Generate and email repair orders, invoices and recommended service remindersP SchedulingP Purchase ordersP Customer and parts historyP VIN decoding

P Productivity and sales analysisP Sub estimatesP Accounts receivableP QuickBooks® integrationP Inventory controlP Integrated NAPA connectivity P Internet parts procurement*

easy-to-use WindoWs®-based business management system for multiple users

P Mitchell® 1 technical data

P NAPA Marketing CRM integrationP Optional wireless capabilityP Bosch Diagnostics Integration

*Servicing NAPA store must be on NAPA wAN

“M y customers don’t have time to keep up with their vehicle maintenance, so we email them recommended service reminders, to make it easy. They want convenience, and the web-based services we provide fit their needs perfectly—checking service history and scheduling their own appointments online. Customers enjoy using our TRACS Wireless Internet HotSpot to stay productive while we’re being productive. We can email them estimates and invoices too, if they wish. NAPA helps us attract the working professionals who are smart enough to protect their automotive investment through scheduled maintenance. This strategy has been a key reason for our success—we’ve added a third location this year. I'm interested in anything that makes me more money in less time—and I couldn’t run these three shops successfully without the powerful online tools that NAPA TRACS provides.

Every tech has his own computer with access to TRACS to look up parts, access schematics or print technical info instantly, without leaving the bay. With NAPA Wireless Assistant bar code scanning capability, inventory now takes a fraction of the time it used to take and it automatically generates a reconciliation report. From TRACS, I can create a stock order in less than two minutes and check parts and order online without ever touching a telephone. We can even scan VIN codes right off cars, which has eliminated guesswork and parts delays caused by incorrect codes. All in all, I’ve had no choice but to expand in order to handle the significant growth in business volume that these powerful new NAPA technology tools brings us every day.”

“to grow my business, i give people much better service than they’d get at a dealership. i let them schedule their appointments online... and we provide them with a free

wireless internet hotspot while they wait.”

—Tyler ellensOn. Tyler’s Automotive, Tigard, OR

GO WIRELESS WIth nAPA tRAcS

T R A C S N E T : C O N N E C T E v E R Y P C I N Y O U R S H O P w I R E L E S S S H O P C O N N E C T I v I T Y

Your ServicingnAPA Store And dc

For smaller shops, TRACS LINk provides a powerful business management tool. Your customers will appreciate getting a professional invoice—and you will enjoy the benefits of having immediate access to complete service histories and other valu-able information. The NAPA integrated electronic catalog with your custom pricing is built right in, along with NAPA E-procurement, an “always-on” internet connection to your NAPA store. TRACS LINk even allows you to email estimates, repair orders, invoices and service reminders directly to your customers. Because TRACS LINk tells you exactly how profitable your shop is, you’ll know exactly what you need to do to control costs and keep your business growing. During our on-site training, you’ll master TRACS LINk’s simple but powerful operation like a pro. And TRACS support is there when you need it, six days a week. Bottom Line: TRACS LINk transforms scattered paperwork into a single source of instant informa-tion—with a few mouse clicks. And as your business needs grow and change, so does TRACS LINk. You can easily transition to multi-user TRACS NET, which allows shops to run multiple terminals on a client-server network.

optional add-ons:P Generate and email repair orders, invoices and recommended service remindersP SchedulingP Purchase ordersP Customer and parts historyP Productivity and sales analysis

P Sub estimatesP Accounts receivableP QuickBooks® integrationP Inventory controlP Integrated NAPA connectivity P Internet parts procurement*

easy-to-use WindoWs®-based business management system for a single user

P Mitchell® 1 technical data

P NAPA Marketing CRM integrationP Optional wireless capabilityP Bosch Diagnostics Integration

*Servicing NAPA store must be on NAPA wAN

“We started with NAPA TRACS in 1988 and it’s the best thing we ever did for our bottom line. It’s huge—everything we do revolves around it. We’re always trying new things to grow our business. So is NAPA. Over the years, TRACS has become more and more powerful, adding new features every year that sim-plify and speed up our billing and accounting—and put a staggering amount of technical data at our techs’ fingertips to help them work faster and smarter. Our guys get an average of 400 training hours per year, which means we consistently stay ahead of the curve on innovations like Hybrid technology. TRACS has made our customer communication so easy, too—automated “thank you” letters and recom-

mended service notices build trust and help us keep our schedule filled. We’re building online business now using NAPA Marketing CRM’s monthly customer promotions,

which keep us from having to spend so much on traditional advertising. Back in the late ’80s, we

weren't doing the heavy business volume that we’re running today.

We’ve moved strongly into com-mercial fleets, motor homes and detailing, all of which makes

accurate scheduling essential. NAPA has always been my first call, and I've never

had a reason to do otherwise. There’s just no way we could physically operate this business at the pace we’re doing today—as profitably as we are—without TRACS.” N

T R A C S L I N K : S T A N D A L O N E U S E R P E R S P E C T I v E

“our napa tracs system streamlines our customer communication, and makes it possible for me to profitably manage 18 techs and a 16,000 square foot facility hour by hour, dollar for dollar.”

—Billy duffyDuffy’s Repair Center, Ashland, VA

Your ServicingnAPA Store And dc

N E W I N T E R N E T P O W E R T O O L S F R O M N A P A

The new fully portable NAPA TRACS® Wireless family was designed for the shop of tomorrow, today! Since 1989, the NAPA Commercial Systems Group has focused on a single goal—to provide industry-leading software solutions that help shops of all sizes increase their productivity and profits. These NAPA TRACS platforms bring a state-of-the-art wireless integrated system that puts powerful new business and diagnostic management tools to work in your auto repair shop for increased profitability— and a dynamic new professional image. Call the NAPA CSG today for information on the exciting new NAPA TRACS Wireless line-up.

NAPA TRACS wireless allows you to walk away from the counter without walking away from technology

NAPA TRACS HotspotP Dual channel wireless internet access for your customers while they wait for their vehicles to be servicedP Safe... Secure... Supported

BOSCH SHOP FOREMAN PRO SOFTwARE The Bosch Shop Foreman Pro software allows you to connect Bosch diag-nostic tools and import Repair Order data from your TRACS LINk or NET shop management system. The Bosch Mastertech VCI gathers diagnostic information then wirelessly transmits the results to the Bosch Shop Foreman Pro software. Individual vehicle diagnostic tests may be stored and associated with a customer, vehicle or RO from TRACS LINk or NET within the Shop Foreman Pro application. With TRACS LINk or NET, Shop Foreman Pro, and Bosch Tools, service centers are able to follow Bosch’s Service Process Integration (SPI), yielding measurable results in record time. The Bosch Shop Foreman Pro application provides improved communication between technicians and service advisers and manages the history of the vehicle diagnostics. Bosch Shop Foreman Pro improves communication and documents various key steps in the diagnostic and repair process.

For more information regarding the Bosch Foreman PRO PC software or any Bosch diagnostic tool pictured above, please

contact your servicing NAPA DC Tool & Equipment Representative.

Back Shop PcShop Foreman Pro

Service Bay Diagnostic toolsScan Tool, J2534 Programming, Instrumentation

nAPA tRAcSShop Management System

customer

wireless Mobile: Tablet PCP Browse the NAPA catalog 24/7P Browse repair data at vehicleP Integrated NAPA PM worksheets

Could you use a $92,000 sales increase?That’s an average sales growth of 12%

for NAPA shops using CRM

Two-thirds of the U.S. population is online, millions of times a day. And to connect more of them to you, we created NAPA Marketing CRM—a customiz-able extension of your 2-page NAPA AutoCare website that creates a quick, profitable link between you and your customers. NAPA Marketing CRM works in concert with the top shop management systems including TRACS, Mitchell Manager, R.O. Writer, and many others—and allows you to email service reminders, shop special promotions, NAPA AutoCare promotions, thank-you’s, and Customer Satisfaction Surveys—right out of your shop management system, straight to your customers.

Here’s why CRM is consistently generating an AVERAGE OF 12% in new business for so many NAPA shops: •Askandyou’llreceive:marketingworksbestwhenyousendservicereminders, “thank you” letters and promotions weekly, through the year. •Wedotheworkforyou,lettingyouknowwhichcustomersaredueforreminders, thank-you’s and shop recommended service. All you have to do is say “Yes!” to get the communications sent each week. •CRMisafullyautomated,hands-offsolution:usingthecustomerinforight from your shop management system only takes a few minutes per week. •Your Return-on-Investment is very fast: according to hard stats, NAPA shops using CRM generate between $10 and $20 for every dollar they invest in CRM. Other NAPA CRM benefits include: •Onlinecustomer/vehiclehistory •Onlinecoupons •ROIreporting •Customerservicerequests ... and much more! To help keep your schedule and your bays full, you need the online selling power of NAPA Marketing CRM working 24/7 to build your business volume—and profit margins—now.

for a limited time, get your first promotion including 100 postcards free (a $100 value) when you sign up for crm.

wireless Assistant: HandheldP Start TRACS Work Order at the VehicleP Built-in bar code scanner P Vehicle VIN code/inventory barcode scanner

With TRACS Parts & Labor Estimating, you’ll have all the technical service information you need to solve a repair prob-lem. Use the NAPA catalog online or quickly look up the right parts and order them direct from your servicing NAPA store using NAPA connectivity and online ordering. Mitchell® On-DemandTM provides an electronic library cover-ing more than 20,000 vehicles from as early as 1983, including over five million pages of technical data, diagrams and schemat-ics you can use on the job—instantly available at your finger-tips. Vehicles can be accessed by year, make, model and system. Also included are repair procedures, TSBs, recall notices, labor estimating and maintenance schedules, On-DemandTM Live and integrated GoogleTM search. TPW can be used as a stand-alone system and on a local area network, in conjunction with TRACS LINk or TRACS NET.

P Mitchell® On-DemandTM provides wiring diagrams, repair procedures, tech service bulletins, labor estimating, fluid capacity and much more! P The NAPA Catalog online and on DvD instantly provides parts for your work order—then lets you order those parts directly from your NAPA store electronically. P Use TPw alone—or combine it with TRACS LINK or TRACS NET for a complete automotive problem-solving solution.P Optional Medium and Heavy Duty data available.

T E C H N I C A L D A T A & S C H E M A T I C S

Includes Mitchell®OD5.com with FREE NAPA TRACS Parts & Labor Estimating!

E A S Y E S T I M A T I N G & P A R T S O R D E R I N G

A lready using a shop management system... or looking for a low-cost way to test the idea in your shop? NAPA TRACS PLE is a great solution for either situation. Using NAPA TRACS PLE’s convenient DVD, you simply connect directly to your servicing NAPA store, verify that the parts you need are in stock—and order them, without ever picking up your phone. To make your parts selection even easier, the complete NAPA 400,000-item electronic parts catalog is built right into PLE. PLE also prints a professional-looking estimate for your customer’s approval. It allows you to list all parts and labor (with the help of the integrated Mitchell Flat Rate Estimating Guide), then adds in sales tax, shop supplies—even hazardous material disposal—for a complete, accurate estimate. NAPA TRACS PLE stores unlimited estimates at a time for easy retrieval.

P PLE includes a one-year subscription to the NAPA 400,000-item electronic parts catalog containing 800,000 images. Periodic updates keep all pricing and information current.P PLE allows you to create, store and print unlimited estimates.P PLE also includes the fully integrated Mitchell Flat Rate Estimating Guide.

3100 windy Hill Road Atlanta, GA 30339

800-659-3710 www.napatracs.com

Email: napatracs@napatracs.com

call 1-800-659-3710

for your nAPA tRAcS PLE

30-DAy FREE tRIAL!

At NAPA, we believe that our automotive service success is the direct result of these key elements:

P Quality replacement parts that are durable, cost-effective and 100% NAPA-guaranteedP A nationwide network of technicians who are proven problem-solversP Profitable innovations like TRACS shop management systems that provide you with all the vital information you need to operate your business successfully... and now, 24-hour internet-based parts ordering for you— and self-service scheduling for your online customers!

Because NAPA has an unbroken 80-year history of dependable service to our customers, we offer our AutoCare professionals a partnership—a total relationship that no other provider can, backed by a nationwide network of NAPA store systems and thousands of successful TRACS users. The NAPA Commercial Systems Group works for you.

Trust a resource that automotive professionals have depended on for more than 80 years.

NAPA Parts and Mitchell Labor at your fingertips

napa tracs

ple