Fairfax County Department of Cable Communications and Consumer Services

Anyone who buys goods or services for personal, family or home use.

Are You A Consumer?

DO YOU BUY ELECTRONICS?

What Is Consumer Protection?

Laws that protect us when businesses do not provide quality services or products.

YOU CAN BE A CONSUMER INVESTIGATOR!

WHAT DOES AN INVESTIGATOR DO?

• Investigate complaints.• Give advice and information to

consumers.• Understand consumer protection

laws.• Mediate complaints to resolve

disputes.

WHAT WILL YOU DO?• You will have to deal with unhappy

people and difficult situations.• You will have to manage your time

well because the workload can be heavy.

• You will have to be fair and impartial.

WHAT SKILLS DO YOU NEED?

• A college degree.• Strong problem solving skills.• Good writing and public speaking

skills.• Patience in dealing with people.

BE A CHAMPION FOR CONSUMER RIGHTS!

• Learn your consumer rights and responsibilities.

• Exercise your consumer rights.• Use your knowledge to make a

difference in someone’s life.• Help change things.

Be a Savvy Consumer Today So You Can Be

A Consumer Investigator Tomorrow!

www.fairfaxcounty.gov/consumer