nAm I 8 I A Un IVERS ITV OF SCIEnCE AnD TECHnOLOGY

Faculty of Management Sciences

Department of Management

QUALIFICATION: Bachelor of Human Resources Management

QUALIFICATION CODE: 07BHRM; 21BHUR LEVEL:

COURSE: Organisational Behaviour COURSE CODE: 05B6115

DATE: June 2017

DURATION: 2 hours

EXAMINER(S}

MODERATOR:

SESSION: Paper 1

MARKS: 100

FIRST OPPORTUNITY EXAMINATION PAPER

Mr. E. T. Ndjoonduezu

Ms. Margaret L. 5ezuni

THIS QUESTION PAPER CONSISTS OF .PAGES 5' (Excluding this front page)

INSTRUCTIONS

1. Answer ALL the questions.

2. Write clearly and neatly.

3. Number the answers clearly.

PERMISSIBLE MATERIALS

1. Examination paper.

2. Examination script.

SECTION A {20 marks)

Question 1 (Each multiple choice question carries one (1) mark)

Choose the correct answer to the questions that follow by indicating only the applicable letter {i.e. a, b, c, d, or e) in your answer book.

1. Which of the following is an example of a deep-level diversity difference that might cause challenges between these two eo-workers?

a) Marina is from Puerto Rico. Am it's father is from India. b) Marina is 25 years old. Amit is 50 years old. c) Marina is shy and quiet. Amit is outgoing. d) Marina runs marathons. Am it suffers from arthritis. e) Marina is a woman. Am it is a man.

2. Carlos is currently undergoing the hormonal procedure to transition from being a man to becoming a woman. He has requested that the office staff begin to call him by his chosen feminine name, Melissa. Several workers in the office refuse to use the new name, and others use an exaggerated pronunciation, dragging out the name in a long, high, intonation.

What kind of discrimination is represented in this example?

a) mockery and insults b) intimidation c) sexual harassment d) exclusion e) discriminatory practices

3. Jessica is spending the summer working as an intern writing copy for a local firm. Today Jessica's senior editor sent back some of Janice's work covered in red ink corrections. Up until now, all of Jessica's work had been corrected in green or blue ink. Jessica is upset and worried that her senior editor doesn't like her.

Which component of an attitude is not represented in the previous scenario?

a) the positive component b) the cognitive component c) the affective component d) the negative component e) the behaviour component

4. Which ofthe following is the best method for measuring job satisfaction?

a) a single global rating system of 1 to 5 {highly satisfied to highly dissatisfied) b) the summation of satisfaction of various job facets to reveal an overall score

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c) job satisfaction is too broad of a term and there is no good way to measure it d) the single global rating system and the job facets score are equally accurate e) the length of time an employee stays on the job and is engaged

5. When the team he supports wins the World Cup, David feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

a) lt is a very strong feeling. b) lt is brought about by a specific event. c) lt has a lengthy duration. d) lt is a positive feeling. e) lt is expressed on his face.

6. A researcher finds that people, who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60% of the time. Such a finding could most likely be explained by which of the following?

a) the altered enhancement effect b) self-elation c) the fundamental attribution error d) self-serving bias e) positivity offset

7. A committee is made up of 12 managers: three each from the sales, production, accounting, and human resources departments. They read a comprehensive study of the company they work for, and are asked which of its recommendations are most important. In discussion they find that the managers perceive that the most important recommendations are those concerning their own departments. This finding is most likely the result of what type of bias?

a) selective perception b) halo effect c) d)

e)

Pygmalion effect self-serving bias projection

8. Your rating in a job interview is high in contrast to the candidate who was interviewed directly before you, who was rated extremely low. Your own high rating might be partially attributed to which of the following?

a) the halo effect b)

c) d) e)

contrast effects projection stereotyping prototyping

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9. Otjikoto cc. has redesigned the jobs of the workers in accounts receivables. Instead of simply billing customers, they are now responsible for what used to be management tasks, such as for following up on non-payment, determining when bills will be sent to a collection agency, and what accounts receivables can be written off as non-collectable. What term would best be used to describe how the company is enriching the job dimensions?

a) task combination b) vertical job expansion c) formation of natural work units d) establishing client relationships e) opening feedback channels

10. Which of the following is not true?

Question 2

a) Theory V aligns with the participative management style. b) Employee involvement programs provide intrinsic motivation. c) Theory X aligns with the autocratic management style. d) Employee involvement is incompatible with two-factor theory. e) Implementing decisions can help satisfy an employee's needs for

achievement.

True or False (Each question carries one (1) mark)

2.1 An adult's personality is proven to be made up only of situational factors, moderated by

environmental conditions.

2.2 Janet keeps emotional distance from her eo-workers and believes that the ends can

justify the means. Janet would rate high in Machiavellianism.

2.3 Research shows that in equity theory men prefer same-sex comparisons but women

do not.

2.4 In expectancy theory, the strength of a person's motivation to perform depends, in

part, on how strongly he believes he can achieve what he attempts.

2.5 High-status members of groups are given less freedom to deviate from norms than

other group members.

2.6 The chief advantage of the nominal group technique is that it permits the group to

meet formally but does not restrict independent thinking, as does the interacting

group.

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2.7 You are a member of a team of eight individuals from the same department who

meet for a few hours each week to discuss ways of improving quality, efficiency, and

the work environment. You are most likely a member of a self-managed work team.

2.8 "Social loafing" is most likely to occur within a team whenever one team member's

contributions are invisible to the rest of the team.

2.9 When managers initiate and oversee new projects that will improve their

organization's performance, they are acting in the capacity of an entrepreneur,

which is an example of an informational role.

2.10 Workforce diversity is a topic dealing with how organizations are becoming more

homogeneous in terms of gender, race, and ethnicity.

SECTION B {20 marks)

Question 3

"O.K., I admit it. I'm not a team player. I work best when I work alone and am left alone," says Sakaria Shikongo.

Sakaria's employer, an office furniture manufacturer, recently reorganized around teams. All production in the company's Oshikango factory is now done in teams. And Sakaria's design department has been broken up into three design teams.

"I've worked here for four (4) years. I'm very good at what I do. And my performance reviews confirm that. I've scored 96 percent or higher on my evaluations every year I've been here. But now everything is changing. I'm expected to be part of our modular-office design team. My evaluations and pay raises are going to depend on how well the team does. And, get this, 50 percent of my evaluation will be on how well I facilitate the performance of the team. I'm really frustrated and demoralised. They hired me for my design skills. They knew I wasn't a social type. Now they're forcing me to be a team player. This doesn't play to my strengths at all."

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Questions

1. Is it unethical for Sakaria's employer to force him to be a team player? {5}

2. Is his firm breaking an implied contract that it made with him at the time he was

hired? {4}

3. Does this employer have any responsibility to provide Sakaria with an alternative

that would allow him to continue to work independently? {6}

4. If you were Sakaria, how would you respond? {5}

SECTION C (60 marks)

Question 4

4.1 Discuss Emotional Intelligence under the following aspects: a) Define emotional intelligence {4) b) Explain the arguments against emotional intelligence {3)

4.2 Describe the Big Five personality dimension of emotional stability and explain how it can predict behaviour at work. {10)

4.3 Discuss the following biases/errors in decision-making. {6)

• Anchoring Bias

• Hindsight bias

• Escalation of Commitment

4.4 Describe the relationship between cohesiveness and productivity? {8}

4.5 Explain what employee involvement is and why it's important for organisations. Provide a workplace example. {10)

4.6 Discuss some challenges that virtual teams face? For virtual teams to be effective, what should management ensure? {10}

4.7 Explain in brief what equity theory is and how employees might reduce perceived inequity in the workplace. {9)

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