facilitating safe and reliable operations! human performance center (hpc) u.s. department of energy...

Facilitating Safe and Reliable Operations!

Human Performance Center (HPC)

U.S. Department of EnergyOffice of Corporate Safety Programs (HS-31)

Define Work

Perform

Work

Feed

back

&

Impr

ovem

ent

Anal yz e

Haz ard s

Develop

Controls


What is Human Performance Improvement?

• HPI is not another safety program.• Focused on reducing human errors and

the consequences of error.– thereby improving productivity, quality,

and safety.

• The commercial nuclear industry says – Safety initiatives protect the people from

the plant, HPI protects the plant from the people.


What is Human Performance?

• Human Performance is a combination of behavior and results.

• The Principles of HPI are:– Humans are fallible– Error is predictable– Organization influences behavior– Behaviors are reinforced– Events are avoidable

Regardless of how conscientious and careful people are, they still err, sometimes at

inopportune moments!


Human Performance – A Systems Approach

“All systems with peoplesuffer human-related disturbances.”

Organizational Factors – the system as a whole

Local Conditions – at the worksite

Task Factors – the job

The Worker

Events

Culture – artifacts, espoused values, basic assumptions


What is the Human Performance Center?

• Departmental Center operated by HSS• Small Federal staff with some contractor support• Official start-up in second quarter FY06 (been

functioning for 2 years)

• Influence versus requirements driven• Coordinates with the NTC to provide training • Develops consistent guidance and tools for the

Department• Provides implementation assistance to the Field and

Program Offices• Assists in the analysis and evaluation of events and

incidents• Serves as a liaison with other organizations

– EFCOG, INPO, Other Government Agencies & Private Industry


HPC Resources

• Facilitation, Coaching &Training

• Publications

• Website


Current HPC Courses


Courses Under Development

January 2008

July 2008


HPC Publications (Draft)Draft

Human Performance Handbook

HUMAN PERFORMANCE IMPROVEMENT CONCEPTS AND PRINCIPLES

November 2007

Draft

Human Performance ToolsFor Individuals, Work Teams, and

ManagementGood Practice Guide for Anticipating,

Preventing, and Catching Human Errors and Identifying Latent Organizational

Weaknesses

HUMAN PERFORMANCE IMPROVEMENT METHODS AND TECHNIQUES

November 2007


www.hss.energy.gov/csa/csp/hpc/

HPC Website

September 2007


HPI Implementation

• Office of Health, Safety and Security• Office of Nuclear Energy, Science and

Technology• Brookhaven Nat’l Lab• ETTP• Lawrence Livermore Nat’l Lab• SRS WGI


FY08 HPC Activities• Coordinate with NTC to publish and implement the Training

Schedule (approximately 20 classes)• Develop two new courses (requested by the field)

– Causal Analysis – Observation and Coaching

• Develop DOE-Specific HPI Standards, a Tool Box and Lessons Learned

• Coordinate with the Accident Investigation training and process to include HPI Principles

• Work with DOE organizations/sites to assist with HPI implementation

• Establish a process and methodology to serve as a clearinghouse for HPI initiatives and resources in the Department

• Continue to work closely with EFCOG and other agencies/organizations


Questions?

facilitating safe and reliable operations! human performance center (hpc) u.s. department of energy...

Documents

reliable operations

human errors

hpi implementationestablish

hpi principleswork

hpi initiatives

active errors

hpc resourcesfacilitation

departmental center