facilitating change vital applied
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Facilitating Change Vital Applied Psychology. Presenter Hasser Graham. Example of a Vital Action. Dr Simon Moss (Monash University) has compiled evidence that: - PowerPoint PPT PresentationTRANSCRIPT
Facilitating Change Vital Applied Psychology
PresenterHasser Graham
Example of a Vital Action
Dr Simon Moss (Monash University) has compiled evidence that:
– When we actively enhance our skills to improve ourselves, we are more likely to be resilient and credible in the workplace.
Count the number of Passes the white shirts team makes? We will be testing your accuracy?
So we get a negative hallucination when we focus strongly on what we want! Safety consultants use it for reverse reason a therapist may use!
Implications positive Psychology!
Focus OPTIMISTIC?
This will pass….short term
It’s specific
And it’s not personal
When we are in a situation where behaviour change is being suggested, the best of
the best consultants know that people are asking themselves only two questions.
What are those two Questions?
THE SECRETS TO INFLUENCING CLIENTS TO Change
You need to help clients answer YES to only two questions:
1. Is it WORTH IT? If not, why waste the effort?
Can I do this? If not, why try?
Source: Influencer the Power to Change Anything: Insights from social psychology.
CHANGE
Social Psychology has found
that we are all more motivated
by what we stand to lose
than by what we stand to gain.
CHANGE
The pain of change has got tobe less than the pain of
staying the same.
(M. Scott Peck, John Powell)
Create the Right Therapy Context for
Change
In any teaching , coaching or clinical situation be creative.
How you will achieve behaviour or symptom change is by creative answers to the key questions: How to make the pain of not changing behaviour or symptom more painful than changing it?
How changing it will bring measurable and immediate pleasure
Play Bargh vid or explain
01 him was worried she always 02 from are Florida oranges temperature 03 ball the throw toss silently
04 shoe give replace old the05 he observes occasionally people watches06 Be will sweat lonely they07 sky the seamless gray is 08 should now withdraw forgetful we09 us bingo sing play let10 sunlight makes temperature wrinkle raisins
01 him was worried she always 02 from are florida oranges temperature
03 ball the throw toss silently04 shoe give replace old the05 he observes occasionally people watches06 Be will sweat lonely they07 sky the seamless gray is 08 should now withdraw forgetful we09 us bingo sing play let10 sunlight makes temperature wrinkle raisins
You will walk slower John Bargh New York University
POSITIVE PRIMING
In a study conducted by two Dutch researchers they placed two equal groups of equivalent ability students in a standard Quiz against each other.
One group scored 13% better.How? Simply by being asked to associate and to think about…..
What would it be like to be a Professor? Acknowledge (write down) everything that comes to mind.
We are more likely to make it happen when we are in the right state to make
it happen
Series of studies showing rudeness and aggression can be primed so to politeness!
Subliminal video
IAT Home
It is well known that
people don't always 'speak their minds', and it is suspected that people don't always 'know their own minds. Understanding such divergences is important to scientific psychology.This web site presents a method that demonstrates the conscious-unconscious divergences much more convincingly than has been possible with previous methods.
Bike example
httphttps://implicit.harvard.edu/s://implicit.harvard.edu/This new method is called the Implicit Association Test, or IAT for short. Looks at Over 90 areas including for examples unconscious prejudice around Race, Gender, sexual orientation, religions, etc etc
https://implicit.harvard.edu/
KEY 3 To Managing ChangeIn situations ofinstability, or change,or ambiguity,communicationbecomes even moreimportant.
WHAT DOES THIS MEAN TO YOU?
Communication
Memory limit
PREDICTABLE
“The boy the girl the man saw met slept.”
Graeme Halford
Notice the difficulty of not using everyday language:It’s not grammatically wrongThe aggregate amount of information is smallThe difficulty - requires processing of too much information in parallel.
“
The boy that the girl that the man saw met slept”
The boy slept
The girl met (the boy); and
The man saw the girl
Processing Capacity Defined by Relational Complexity: Implications for Comparative, Developmental, and Cognitive Psychology
Graeme HalfordDepartment of PsychologyUniversity of Queensland4072 [email protected]
“
The boy that the girl that the man saw met slept”
The boy slept
The girl met (the boy); and
The man saw the girl
THE ‘CARE’ MODEL
FOR
C A R E
YOUR CLIENTS
THE CARE MODEL
RIGHT TO KNOW
CONNECT
To clarify client expectations
To qualify clients
Both direct and indirect questions
Remember to state back to the client a summary of their expectations
If you can’t meet expectations be upfront
Respect the client has a right to know
Allow the client to feel considered
Enable the client to fully express
Ask, any other questions
EXPLAIN
ASK QUESTIONS
Explain the process clearly
What you intend to do
Who will contact who and by when
What will happen next
What needs to be done
By building rapport: Friendly introductions Smile Make eye contact Mirror behaviour Use open body
language Loving tone Prime with positive
words Listen from the clients
point of view
If breakdown in communication happens The way forward is go back to ‘C’ AND ‘A’
Don’t move until you have ‘C’
• RECIPROCATION• COMMITMENT & CONSISTENCY• SOCIAL PROOF• LIKING• AUTHORITY• SCARCITY
• SOCIAL PROOF• LIKING• RECIPROCATION• AUTHORITY• SCARCITY• COMMITMENT &
CONSISTENCY
SIX PRINCIPLES OF INFLUENCERobert B.Cialdini
• REPAY FAVOURS OR THE LAW OF RECIPROCATION
• Give concession-follow larger request with smaller request - results in other party feeling responsible for and satisfied with result.
SIX PRINCIPLES OF INFLUENCE
4 Elements of all Successful therapy(Torrey)
Shared World ViewExpectancy FactorTherapist (genuine, acceptance)
Necessary Healing Ritual
Important is extent to which someone is able to influence their partner's opinion and whether a positive statement from one person produces a positive or negative response from their spouse.
What do you think the thin slice that predicts relationship breakdown better than 8o % on just three minutes of watching video?
THE ANSWER
Gottman was able to predict with - over 80% accuracy - the future divorces of multiple couples he and his team observed. Predictions were based on subtle body language cues that suggested contemptuous feeling (such as dismissive eye-rolling).
Analysis of malpractice lawsuits show that there are highly skilled doctors who get sued a lot and doctors who make lots of mistakes and never get sued.
What predicted whether aDoctor will get sued? for education?
It came down to…………..
How they talked to their patients through………….
Tone of Voice
Less dominant and more concerned
Medical Researcher Wendy Levinson found studying hundreds of conversations between doctors and Patients
Never sued doctors 3min longer 18.3 minutes verses 15 minutes Orienting comments: First I will do ‘x’ then we
will do ‘y’ Left time for questions Actively listened Laughed and smiled Not any better clinically or more
knowledgeable
INTRODUCING THE ‘CARE’ MODEL
WHY DOES IT WORK?Because it has the potential to meet the six humans needs in clients: Significance (customer always right) Love and connection (rapport) Certainty (security) Uncertainty (options, choices) Growth (priming their travel experience) Contribution (Universalism)