facebook for beginners - fáilte ireland · facebook for beginners my objectives ensure that you...
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18 April 2012
FACEBOOK FOR BEGINNERS
Version 4.0
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Facebook for Beginners
Introductions / Objectives
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Facebook for Beginners
My Objectives
Ensure that you leave to-day with a clear understanding of the the usage of the basic functionality of Facebook and how it can benefit your business.
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Facebook for Beginners
What is Social Media…
• It’s technology that facilitates conversation
• It’s content that gets attention
• It’s people that engage
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Facebook for Beginners
Marketing
It’s not about this any more
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Facebook for Beginners
Marketing
It’s important to listen
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Facebook for Beginners
Find you on social media..
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Facebook for Beginners
Reach.ly
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Facebook for Beginners
Types of Online Media
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Facebook for Beginners
Introduction to Facebook
Version 1.0
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Facebook for Beginners
Facebook Statistics
840 million active users
Average person 130 friends
Greatest growing segment > 35
Facebook valued at 100 billion
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Facebook for Beginners
Why use Facebook?
What are the reasons for using Facebook?
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Facebook for Beginners
Facebook - What’s the point?
• Social Commerce will be important
• Recommendations is very important
• A great source for referral traffic
• Good for deals/promotions
• Good for spreading the word
• Get feedback about products/services
• Human voice to your brand
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Facebook for Beginners
Facebook Personal V Business
Personal Business Profiles Pages Friends Limited to 5000 Must be approved
Fans Unlimited No approval required
Private
Public Searchable on Google
Updates Come from the person Only owner can post
Updates Come from the page Can have multiple admins
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Facebook for Beginners
Sharing of information
WALLPosts Updates to Friends
WALLPosts Updates to Fans
NEWS FEEDAppears on Personal News Feed
Personal Business
LIKE / SHARE / COMMENT
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Facebook for Beginners
Personal Profile
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Facebook for Beginners
Personal Account
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Facebook for Beginners
Enter security check..
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Facebook for Beginners
Finding friends..
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Facebook for Beginners
Profile Information…
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Facebook for Beginners
Login…
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Facebook for Beginners
Facebook Newsfeed settings
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Facebook for Beginners
Wall…
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Facebook for Beginners
Timeline
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Facebook for Beginners
Tagging updates
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Facebook for Beginners
Account -> Privacy
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Facebook for Beginners
Account -> Privacy
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Facebook for Beginners
Tagging People
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Facebook for Beginners
Unlike a page…
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Facebook for Beginners
Unlike a page…
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Facebook for Beginners
Exercise..
1. Set up your personal account
2. Set up your privacy settings
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Facebook for Beginners
Facebook Wall…
• Updates you make
• Things you do
• Become a fan, comment on a picture, share a story
• Friends that write on your wall
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Facebook for Beginners
Status update recent changes
Mention where you are
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Facebook for Beginners
Sharing out and Interacting
• Wall and Newsfeed updates • Video, Text, Question, Photo • Comment, like and share • Poke, Messages
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Facebook for Beginners
Company Pages
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Facebook for Beginners
Manor Grove Guest House
15 Bedrooms
Close to plenty of activities
Close to a village
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Facebook for Beginners
Which pages do well..
• Creative content
• Two way communication
• Active discussion’s
• Videos and pictures
• A fun, human and authentic tone
• Regular updates
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Facebook for Beginners
Create a test business page…
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Facebook for Beginners
Facebook Timeline..
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Facebook for Beginners
Create the cover shot
851px x 315px - No Calls to action, No discount messages, No mention of like, share etc.
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Facebook for Beginners
Create the image
180px by 180px scaled to 32 x 32
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Facebook for Beginners
Set up location
Configure location in admin…
When you click on location it displays a Bing map..
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Facebook for Beginners
Create ‘About’ section
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Facebook for Beginners
Create your history with milestones
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Facebook for Beginners
Example Milestones – NY Times
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Facebook for Beginners
Exercise…
1. Set up the About box correctly 2. Create a milestone
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Facebook for Beginners
Highlight a post
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Facebook for Beginners
Pin a post
After..
Before…
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Facebook for Beginners
Exercise…
1. Highlight a post 2. Pin a post
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Facebook for Beginners
Posting content on Facebook
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Facebook for Beginners
The Newsfeed
• Not all items are posted to the newsfeed
• People don’t read all newsfeed items
• Pictures/videos capture attention
• Interaction is key
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Facebook for Beginners
Exercise…
1. How do you ensure you get more fans to see your content?
2. If you had a content calendar with different content each day
over a 7 day period, what would it be?
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Facebook for Beginners
Growing an Engaged Fan Base
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Facebook for Beginners
1. Promoting your page
1. Brochures/Literature
2. E-mail signature
3. Place of business
4. Friends in Facebook
5. Friends of employees
6. E-mail newsletter
7. Mention on Website
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Facebook for Beginners
2. Engaging Content
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Facebook for Beginners
Let’s go through
1. Uploading Images
2. Uploading YouTube Video
3. Asking questions
4. Competitions
5. Promotions
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Facebook for Beginners
Exercise – Review and comment
Adventure Centre http://www.facebook.com/TeamBuildingAdventure
Festival
http://www.facebook.com/nyedublin
Restaurant http://www.facebook.com/Brasseriesixty6restaurant
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Facebook for Beginners
3. Advertising
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Facebook for Beginners
Google V Facebook Ads
Google Facebook Keyword Targeting Mandatory Keyword Targeting Optional
Targeting by Location and Content sites
Targeting by Location, Keywords, Age, Eduction, Interest etc.
Crowded – Highly competitive
Less Crowded
Ads sometimes on obscure places Ads direct on people’s profiles
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Facebook for Beginners
Ads for ….
Website
Facebook Page
Facebook Group
Facebook Event
Facebook Application
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Facebook for Beginners
Facebook Ad details
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Facebook for Beginners
Manor Grove Ad
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Facebook for Beginners
Targeting..
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Facebook for Beginners
Exercise
1. Review the advertising functionality
2. Come up with an ad that would work
• What type of picture
• What title
• What content
• Who to target
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Facebook for Beginners
4. Interacting with other pages
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Facebook for Beginners
Ideas…
1. Complimentary local businesses
2. Similar businesses in other locations
3. Local tourism pages
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Facebook for Beginners
Use Facebook as Page
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Facebook for Beginners
Home -> Recommended pages
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Facebook for Beginners
5. Competitions
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Facebook for Beginners
Competition Rules
1. Has to be run as an application
2. You cannot enter people into a competition through ‘Like’
3. You must explicitly say that Facebook is not running the competition
4. Pick a prize that will attract potential customers (not an iPad)
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Facebook for Beginners
6. Using some Facebook features
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Facebook for Beginners
7. Promoting content through your website
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Facebook for Beginners
Plugins…
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Facebook for Beginners
Like displayed on friends newsfeed
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Facebook for Beginners
Exercise…
• Pick out one page amongst the group and come up with
some ideas regarding building awareness and growing fans.
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Facebook for Beginners
Exercise…
Review
• http://www.facebook.com/fitzwiltonhotelwaterford
• http://www.facebook.com/TheBrehon
• http://www.facebook.com/CarltonHotelGroup
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Facebook for Beginners
Monitoring & Reporting
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Facebook for Beginners
Admin Panel
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Facebook for Beginners
Permission Changes
Previously you could allow or disallow user posts. Now you can allow them but hide them until approved by you so you can reduce spam…
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Facebook for Beginners
Analytics
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Facebook for Beginners
Events
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Facebook for Beginners
Creating an event..
1. Use Facebook as page
2. Add events as an app
3. Create an event
4. Share on your timeline
5. Advertise
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Facebook for Beginners
Adding events to your page
1. Edit Page
2. Apps
3. Events – Edit Settings
4. Add tab
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Facebook for Beginners
Adding events to your page
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Facebook for Beginners
Creating the event
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Facebook for Beginners
Adding events to your page
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Facebook for Beginners
Pin the event…
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Facebook for Beginners
Make the Event app more prominent
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Facebook for Beginners
Use Facebook as you and Share..
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Facebook for Beginners
Facebook Message update
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Facebook for Beginners
Advertising the event
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Facebook for Beginners
Exercise – Create an Event
1. Create an event as the page (select “Use as Page” first)
2. Share with your fans and see how it appears in the newsfeed
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Facebook for Beginners
Pictures & Video
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Facebook for Beginners
Creating an album..
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Facebook for Beginners
Creating an album..
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Facebook for Beginners
Sharing out your album
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Facebook for Beginners
Sharing out your album
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Facebook for Beginners
Tagging someone in the picture
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Facebook for Beginners
Hiding some photo’s..
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Facebook for Beginners
Uploading a video to Facebook
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Facebook for Beginners
Like the page within the video
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Fáilte Ireland 88-95 Amiens Street Dublin 1 Ireland Lo-Call: 1890 525 525
Keep in Contact Facebook www.facebook.com/webcheck Online Resources www.failteireland.ie/WebSupports Courses Available www.failteireland.ie/Business-Supports/Websupports/Events Business Tools www.businesstools.failteireland.ie For any other questions, contact the Business Supports team on 01-8847762