fab infosolutions llc. u.s. office: 479 apple blossom way, macon, ga 31217 ph. 1-205-660-7860 india...
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FAB INFOSOLUTIONS LLC.U.S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1-205-660-7860 India Office: 203-204 Animesh, Opp. Union Bank, Above Ford Cargo, Navrangpura, Ahmedabad, Gujarat, India 380009Ph. +91-990-996-0009 Email :- [email protected]
Your Ideal Partner For Business/Knowledge Process Outsourcing
Your Ideal Partner For Business/Knowledge Process Outsourcing
CORPORATE OVERVIEW
•4+ Years in Business, State-of-the-art Infrastructure, Worldwide Clients
•100% Client Retention History
•Highly skilled talent pool with best practices
•ISO 9001:2000 based Process Methodologies
•7x24 Operations with Worldwide Support Centers
•Strong commitment to its customers and employees
•Robust, scalable and secured technology infrastructure
•Transnational Operations: Macon (USA); Ahmedabad (INDIA)
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
BUSINESS TRANFORMATION OUTSOURCING
SERVICES AND SOLUTIONS
Years of Experience in Performing Complex Knowledge –Based Processes for Worldwide Clients
Service Delivery
Voice Based Non- Voice
Inbound Outbound Document Processing
Process Centers
Program & Process Management
Service Offerings
Mortgage & Title Settlement Services
Engagement Models
Delivery Business Model
Onsite Offshore FTE Based Transaction Based
Shared Risk/Reward Joint Ventures
Back Office ServicesCustomer Care Services
Quality Management Client Management Knowledge Repository
Your Ideal Partner For Business/Knowledge Process Outsourcing
BUSINESS TRANFORMATION OUTSOURCING
CUSTOMER CARE SERVICES
End-to-end Customer Care Solutions for a Wide variety of Industries and Geographies
• Inbound Customer Care– Customer support – Billing query resolution – Order management – Account maintenance – Order booking– Customer Grievances
Resolution– Customer inquiry
• Outbound Customer Care– Sales - Telemarketing– Verification Services
Industries Served• Telecommunications• Banking, Finance, Securities and
Insurance (BFSI)
Your Ideal Partner For Business/Knowledge Process Outsourcing
Mortgage & Title Settlement Services
Title Settlement Services•Title Insurance binder and Endorsements •Titles Searches •Confirm property taxes •Mortgage Pay-offs•Final HUD or Settlement Statement
Loan Processing for Medium to Large Mortgage Companies, Brokers and Lenders
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
BUSINESS TRANFORMATION OUTSOURCING
FAB Infosolution’s Talent Strategy and Practice
Hire the Best, Invest in Training and Retain the Top Talent Pool
• Objectives– Be the “employer of choice” for passionate and talented professionals,
by providing a learning and fun-filled environment and intellectually enriching experience
– Create systems, policies and processes that drive a ethical, transparent, fun-filled and vibrant work culture
– Promote employee well being and facilitate individual development• Key Practices
– Equal opportunity employer• Respect for Diversity• Multi-cultural workforce• Sensitization through cultural and business conduct orientation
program– Open and Transparent Policy Guidelines– Significant investment on employee well-being and development
Your Ideal Partner For Business/Knowledge Process Outsourcing
BUSINESS TRANFORMATION OUTSOURCING
Commitment to Quality & Data Security
Best Practices through inbuilt Quality Processes and security of Intellectual Property
Quality • Total Quality & Compliance Department
– Quality Assurance of Processes, Systems and Human Assets
– Statutory and Regulatory Compliances
• Best Practices Used in regard to– People– Processes– Technology
• Global Standards– ISO 9001:2000 Process Standard
Data Security Employee Background Check Authenticated Access Security for Online Data Access Security Surveillance Access Rights Management Security Violation Activity Report Multi-level Firewall Architecture Backup and Disaster Recovery Business Continuity Plan with Multiple Locations
Your Ideal Partner For Business/Knowledge Process Outsourcing
BUSINESS TRANFORMATION OUTSOURCING
FAB Infosolution's Process Migration Framework
Do the Right Thing First and then Do It Right
• Opportunity Identification: Presents the Client with high-level outsourcing and savings potential. FAB Infosolutions identifies outsource-able process that can be examined further.
• Solution Identification: Based on Client go-ahead, FAB Infosolutions explores the identified areas in greater detail. FAB Infosolutions presents to Client price, savings, ROI and high level design for the adapted processes, ready to be transitioned to FAB Infosolutions.
• Transition: Thorough understanding of Client processes, designing technology for the adapted process, baselining and identifying Client Critical to Quality Areas (CTQ’s), process(es) are moved to FAB Infosolutions seamlessly.
• Service Delivery: Day to Day operations of the process at FAB Infosolutions. Process is monitored on the basis of Client defined CTQ’s.
Opportunity Identification
Solution Identification
Transition Service Delivery
Your Ideal Partner For Business/Knowledge Process Outsourcing
BUSINESS TRANFORMATION OUTSOURCING
Proven and Systematic Business Transition and Migration Approach
• Requirement Sessions
• Identify Core Functions
• Data Requirements
• Prototyping / Navigation Flow
• Define Workflow
• Project Schedule
• Architecture• Deta55-iled
Design• Coding
Guideline• Environment /
Configuration• Communication
Plan• Prepare Test
Plan• Release Process
• Development• Unit Testing• Code
Walkthrough• Test Bed
Preparation
• Validation Testing
• Regression Testing
• Load Testing• Failover /
Recovery Testing
• Integration Testing
• User Acceptance
• Phased System Rollout
• End User Training & Documentation
• Identify & Monitor Performance Metrics
Assessment Planning & Design Pilot Roll Out (Live)
2-4 Wks 12 Wks 16 Wks6 Wks
What processes are candidates for outsourcing?
Which if those are easily outsource-able (interdependence, technology/infrastructure, cost/benefit)\?
How ready is the organization for outsourcing?
What are the low hanging fruits for easy proof of concept?
Ideal geographic location Business model—per transaction,
per hour, performance based, or a combination
Skill-set required Resources required for complete
transition (People, Process & Technology)
Expected Scale/Growth, ROI/Outcome/Timeline
BCP/DR planning Identify risks and mitigation plan
Establish physical infrastructure Recruit and train operators Establish robust communications
infrastructure Process re-engineering Identify various matrixes Define structures Identify training needs Define & create control &
monitoring mechanism. SLA setting/ re-engineering
Go Live! Track deliverables/quality Monitor process efficiency Process & Resource Optimization Seamless and continuous
communication Quality analysis & improvement
Prioritized and phased list of processes
Estimated savings per annum
Robust business plan Change management and
communications plan for affected employees
Development & designing of business tools
Functioning remote services operation for initial scale
Better trained staff Establish benchmarks Risk management plan
Completely functioning remote services operation
Process optimization Project management and
communication team Monthly reports and
improvements
Migration & Transitioning Team
Methodologies & Framework, Knowledge Repositories Quality Framework – People, Process & Technology
Information Security Policies, Risk Management & Business Continuity Framework
Activities
End Product
Your Ideal Partner For Business/Knowledge Process Outsourcing
BUSINESS TRANFORMATION OUTSOURCING
Infinite Scalability, Focus on Your Core Business, Reduce Costs Significantly, Maintain Quality
Scale Benefits Cost Benefits Convenience Benefits • Volume - Process more
calls/transactions with same or less back-office resources
• Scalable Infrastructure - Realize substantial growth without large investment in processing operations or infrastructure
• Economies of Scale - Leverage the organization & discipline of a large processing factory handling 100’s of complex processes
• Time to Market - Short Turn-around-time for scale-ups
• Direct Cost Savings - Reduce up to 50% of processing costs
• Reduce/Eliminate Fixed Costs - Flexible options to grow FAB Infosolutions processes as your business grows; no (minimal) fixed support / training staff
• Eliminate Trial and Error - Existence of tried & tested processes & methodologies driven by ISO standards.
• High ROI - Better value for money as processes are optimized, quality is increased, and fixed recurring costs are reduced
• Reduce daily hassles of handling calls/transaction processing while maintaining focus on your core business
• On-demand status review & reporting
• Proactive notification system
• Built-in Quality Assurance program for calls / transaction processing
• Availability of large, global pool of trained and knowledgeable staff
Your Ideal Partner For Business/Knowledge Process Outsourcing
Data Entry: Basic Loan Details, Track General & Agent List, Third Party Information, Step by Step Loan Progress
Pre-Qualification: Manual Pre-Qualification & Online Automated Pre -Qualification
File Validation: Data Accuracy, Completeness of Information, Availability of Appropriate RESPA & State Specific Disclosures, Supporting Documentation Identification
Financial Examination: Income & Assets Assessment, DTI & LTV Validation & Adherence to Guidelines
e-Underwriting: DU / DO / LP and Other Lender Specific AUS Third Party Orders: VOE, VOD, VOR, VOM & VOL, Appraisal,
Title , Insurance, Pay-Offs, Condo Questionnaire & Other File Specific Documents
Loan Submission: Online Submission, Fax/e-Mail & FedEx Clearing Conditions: Loan Approval Analysis, Conditions
Validations and STIPS Co-ordinations Closing & Funding: Schedule Closing, Drawing Docs, HUD1
Validation, Coordinating Closing & Order Funding Compliance & Post Closing: Compliance Package
Preparation, Trailing Docs & Lost Document Recovery.
End-to-End Mortgage Loan Processing
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
State Specific Statutory and Regulatory Compliance
Adherence to Service Level Agreement with Clients
Work Flow Accuracy
Adherence to Turn Around Time
Identification of Training/Re-Training Needs
Defining and Maintaining Process to Process Quality Threshold
Process Reengineering and Optimization
Highest Quality Standards, Faster Turn-Around & On-Time Delivery
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
Title & Settlement Processing Services – Quality Commitment
State-wide Compliance Check and Adherence to all RESPA Guidelines
3-Quality Filters to Ensure ERROR – FREE PROCESSING First check while processing Second review before submission of the order by Quality Analyst Final check by Account Manager (Random in case of excess
transactions)
Service-level Per Client Requirements
Highest Accuracy
System driven process methodologies
Highest quality standards, faster turn around and on-time delivery
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process OutsourcingEngagement Models for Title Processing
Flexible Models Aligned to Client Need/Size
Engagement Models
Delivery Flexible Business Models
Onsite Offshore FTE/ Month
Fixed+ Transaction
Per Transaction Joint Ventures
Benefits of Models
• Scalable and Flexible Models
• Multi-location Delivery
• Integrated Business Continuity Plan
• Convenience for Title Companies, Attorneys and Underwriters
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
Benefits for Title Companies, Attorneys & Underwriters
• Convert your risk inherent decision making to 'rules based' decision support
• Processing stage transparency
• Improved accuracy through built-in quality control and rating
• Pro-active issue notification
• Modularized or selective procedure of End to End Title & Settlement processing for all sort of Title Companies & Attorneys
• Comprehensive management reports and milestone tracking
Expand your Business, Lower your Costs & Decrease your turn-around-time
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
BUSINESS TRANFORMATION OUTSOURCING
India Office: 203-204 Animesh, Opp. Union Bank, Above Ford Cargo, Navrangpura, Ahmedabad, Gujarat, India 380009 Ph. +91-990-996-0009
U.S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1-205-660-7860
Contact us for an Evaluation of Your Outsourcing Potential
Your Ideal Partner For Business/Knowledge Process Outsourcing
BUSINESS TRANFORMATION OUTSOURCING
THANK YOU