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Siebel 8.1.x Technical Foundations

3 days

What You Will Lear:

This Siebel 8.1.x Technical Foundations training is appropriate for Siebel 8.0 and Siebel 8.1

customers. It's designed to introduce you to Siebel technical principles and contains

information that's essential to technical team members.

Learn To:

Navigate, query and edit data in the application.

Administer list of values.

Use Siebel Tools to examine object definitions.

Run server jobs.

Inspect and test business services, web services and workflows.

Identify Siebel architecture components.

Benefits to You

You'll develop a solid introduction to Siebel applications so you can better understand how to

leverage the technical functionality of Siebel applications. What you learn in this course will

help you better meet the needs of your organization. You'll also participate in hands-on

practices to reinforce new concepts.

Required Prerequisites:

Familiarity with Microsoft Windows

Course Objectives:

Navigate Siebel applications

Create, maintain, and query data

Describe access control

Identify the role of each piece of the Siebel architecture

Identify the various Siebel clients

Run server jobs

Identify object types and their relationships

Use Siebel Tools to examine object definitions

Inspect and test business services and workflows

Administer and test a Siebel web service

Administer list of values

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Course Topics:

Siebel Applications

Customer Relationship Management (CRM)

Common Entities

Interactivity modes

Customization

Siebel Bookshelf

Navigation

Applets, Views, and Screens

Drilldowns

Data Manipulation

Create, modify, and delete records

Use picklists and multi-value groups (MVGs)

Queries

Create and save queries

Use predefined queries

Access Control and Security

Responsibilities, positions, divisions, and organizations

Catalogs, categories, and access groups

Security

Architecture

Siebel Enterprise and Siebel Server

Component Groups and Components

Database Server

Siebel Web Server Extension (SWSE)

Clients

Web Client

Mobile Web Client

Developer Web Client

Server Manager

Server Management screens

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Jobs

Log settings and files

Object Definitions UI layer, business layer, data layer

About View

Siebel Tools

Navigate, edit, and compile object definitions

Trace objects from the UI to the data layer

Data Model

Tables, columns, primary keys, and foreign keys

Indexes and user keys

Extension tables

Process Automation

Property sets

Business services

Declarative automation

Business service simulator

Siebel Workflow

Workflow processes

Workflow process designer

Integration Objects and Web Services

Integration Objects (IO)

Siebel web services

List Of Values (LOVs)

List of values

Administration

Recommended Related Training Courses:

Siebel 8.1.x Installation and System Administration

This Siebel 8.1.x Installation and System Administration training walks you through

the Siebel CRM installation process & system administration. Install & configure a

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Siebel Gateway Name Server, Siebel Enterprise, Siebel Server and Siebel Web Server

Extension.

Siebel 8.1.x Business Automation

Siebel 8.1.x provides a rich set of facilities to automate your business processes. Thiscourse provides in-depth training in the most important automation technologies in Siebel

applications, and emphasizes core technologies, such as Siebel business services, Siebel

Workflow, Siebel Task UI, and Siebel Assignment Manager.

Siebel 8.1.x Tools

The Siebel 8.1 Tools training teaches you how to use Siebel Tools to configure Siebel

applications to meet your companys business requirements. Expert Oracle University

instructors will teach you how to configure objects in the User Interface layer, the business

layer and the data layer.

Siebel 8.1.x IntegrationThe Siebel 8.1.x Integration course teaches participants about a variety of strategies to

integrate Siebel applications with other applications. Participants learn about Siebel

Enterprise Application Integration (EAI) technologies that support a variety of

integration approaches (data exchange using integration workflows, web services, and

data federation). Participants then learn how to implement point-to-point integrations

using these strategies.

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