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FAS900 Series Appliance

Hardware and Service Guide

Network Appliance, Inc.495 East Java Drive

Sunnyvale, CA 94089 USATelephone: +1 (408) 822-6000Fax: +1 (408) 822-4501Support telephone: +1 (888) 4-NETAPPDocumentation comments: [email protected] Web: http://www.netapp.com

Part number 210-00638_B0December 2005

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ii Copyright and trademark information

Copyright and trademark information

Copyrightinformation

Copyright 19942005 Network Appliance, Inc. All rights reserved. Printed in the U.S.A.

No part of this document covered by copyright may be reproduced in any form or by any meansgraphic, electronic, or mechanical, including photocopying, recording, taping, or storage in an

electronic retrieval systemwithout prior written permission of the copyright owner.

Network Appliance reserves the right to change any products described herein at any time, andwithout notice. Network Appliance assumes no responsibility or liability arising from the use ofproducts described herein, except as expressly agreed to in writing by Network Appliance. The use orpurchase of this product does not convey a license under any patent rights, trademark rights, or anyother intellectual property rights of Network Appliance.

The product described in this manual may be protected by one or more U.S. patents, foreign patents,or pending applications.

RESTRICTED RIGHTS LEGEND: Use, duplication, or disclosure by the government is subject torestrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and ComputerSoftware clause at DFARS 252.277-7103 (October 1988) and FAR 52-227-19 (June 1987).

Trademarkinformation

NetApp, the Network Appliance logo, the bolt design, NetAppthe Network Appliance Company,DataFabric, FAServer, FilerView, MultiStore, NearStore, NetCache, SecureShare, SnapManager,SnapMirror, SnapMover, SnapRestore, SnapVault, SyncMirror, and WAFL are registered trademarksof Network Appliance, Inc. in the United States, and/or other countries. Data ONTAP, gFiler,Network Appliance, SnapCopy, Snapshot, and The Evolution of Storage are trademarks of NetworkAppliance, Inc. in the United States and/or other countries and registered trademarks in some othercountries. ApplianceWatch, BareMetal, Camera-to-Viewer, Center-to-Edge, ComplianceClock,ComplianceJournal, ContentDirector, EdgeFiler, FlexClone, FlexVol, FPolicy, HyperSAN,InfoFabric, LockVault, Manage ONTAP, NOW, NetApp on the Web, ONTAPI, RAID-DP,RoboCache, RoboFiler, SecureAdmin, Serving Data by Design, SharedStorage, Simulate ONTAP,

Smart SAN, SnapCache, SnapDirector, SnapDrive, SnapFilter, SnapLock, SnapMigrator, SnapSuite,SnapValidator, SohoFiler, vFiler, VFM, Virtual File Manager, VPolicy, and Web Filer are trademarksof Network Appliance, Inc. in the United States and other countries. NetApp Availability Assuranceand NetApp ProTech Expert are service marks of Network Appliance, Inc. in the United States.Spinnaker Networks, the Spinnaker Networks logo, SpinAccess, SpinCluster, SpinFS, SpinHA,SpinMove, SpinServer, and SpinStor are registered trademarks of Spinnaker Networks, LLC in theUnited States and/or other countries. SpinAV, SpinManager, SpinMirror, SpinRestore, and SpinShotare trademarks of Spinnaker Networks, LLC in the United States and/or other countries.

All other brands or products are trademarks or registered trademarks of their respective holders andshould be treated as such.

Network Appliance is a licensee of the CompactFlash and CF Logo trademarks.

Network Appliance NetCache is certified RealSystem compatible.

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Table of Contents

Table of Contents iii

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Safety Information (Sicherheitshinweise) . . . . . . . . . . . . . . . . . . .xi

Chapter 1 Preparing for the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 1

Required tools, equipment, and documentation . . . . . . . . . . . . . . . . . 2

Appliance dimensions and environmental parameters . . . . . . . . . . . . . . 5

Chapter 2 Installing Your Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing in a four-post equipment rack . . . . . . . . . . . . . . . . . . . . 10

Installing in a two-post equipment rack . . . . . . . . . . . . . . . . . . . . 12

Chapter 3 Connecting Your Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting to a Fibre Channel network . . . . . . . . . . . . . . . . . . . . 18

Connecting to an Ethernet network. . . . . . . . . . . . . . . . . . . . . . . 19Connecting to an Ethernet port using copper cabling . . . . . . . . . . 21Connecting to an Ethernet port using fiber cabling . . . . . . . . . . . 23

Connecting to a DAFS network . . . . . . . . . . . . . . . . . . . . . . . . 25

Connecting your remote management card. . . . . . . . . . . . . . . . . . . 26

Connecting to third-party devices . . . . . . . . . . . . . . . . . . . . . . . 28Connecting to a third-party SCSI tape backup device . . . . . . . . . . 30Connecting to a third-party Fibre Channel switch . . . . . . . . . . . . 32

Connecting to an ASCII terminal console . . . . . . . . . . . . . . . . . . . 35

Connecting to an AC power source and powering on . . . . . . . . . . . . . 37

Chapter 4 Error Messages and Troubleshooting . . . . . . . . . . . . . . . . . . . . 41

Startup error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42POST error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . 45Boot error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Remote management card e-mail notifications. . . . . . . . . . . . . . . . . 55

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iv Table of Contents

Operational error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Interpreting LED messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Control panel subassembly LEDs . . . . . . . . . . . . . . . . . . . . 60FC-AL/FC HBA LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . 62GbE NIC LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64NVRAM5 adapter LEDs . . . . . . . . . . . . . . . . . . . . . . . . . 67NVRAM5 media converter LEDs . . . . . . . . . . . . . . . . . . . . 69

DAFS network adapter and IB cluster adapter LEDs . . . . . . . . . . 70Remote management card LEDs . . . . . . . . . . . . . . . . . . . . . 71Power supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Chapter 5 Maintenance and Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Field-replaceable unit overview . . . . . . . . . . . . . . . . . . . . . . . . 76

Replacing the cable management tray . . . . . . . . . . . . . . . . . . . . . 78

Opening the PCB carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Removing the PCB carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Replacing the motherboard tray . . . . . . . . . . . . . . . . . . . . . . . . 84

Replacing the motherboard lithium battery. . . . . . . . . . . . . . . . . . . 87

Replacing the memory card subassembly . . . . . . . . . . . . . . . . . . . 90

Replacing SDRAM DIMMs on the memory card subassembly . . . . . . . . 93

Replacing expansion adapters . . . . . . . . . . . . . . . . . . . . . . . . . 97Replacing the NVRAM5 adapter . . . . . . . . . . . . . . . . . . . .103

Closing the PCB carrier. . . . . . . . . . . . . . . . . . . . . . . . . . . . .110Replacing fan subassemblies . . . . . . . . . . . . . . . . . . . . . . . . . .111

Replacing the power supplies. . . . . . . . . . . . . . . . . . . . . . . . . .115

Replacing the control panel subassembly . . . . . . . . . . . . . . . . . . . 119

Replacing the NVRAM5 media converter . . . . . . . . . . . . . . . . . . .123

Appendix A Recommended Power Line Sizes . . . . . . . . . . . . . . . . . . . . . . .127

Recommended AC power line sizes . . . . . . . . . . . . . . . . . . . . . .128

Appendix B Communications Regulations. . . . . . . . . . . . . . . . . . . . . . . . .129

Regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . .132

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Table of Contents v

Appendix C Feature Update Record . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

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vi Table of Contents

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Preface vii

Preface

About this guide This guide describes the following tasks and topics:

How to install a FAS900 series appliance in a two-post or four-postequipment rack

How to connect it to different types of networks

How to start up the system

How to perform basic troubleshooting

How to replace field-replaceable units (FRUs)

This guide does not cover basic system or network administration, which iscovered in the appropriate system administration guides.

Audience This guide is for qualified system administrators and service personnel who arefamiliar with storage appliances from NetApp, which supports the followingprotocols: Network File System (NFS), Common Internet File System (CIFS),Hypertext Transfer Protocol (HTTP), FCP (Fibre Channel Protocol), SCSIprotocol over TCP/IP (iSCSI), and Direct Access File System (DAFS).

Terminology This guide uses the following terms:

FRUrefers to any field-replaceable unit that is replaceable at the customersite.

Appliance refers to a FAS900 series storage appliance.

Command

conventions

You can enter commands on the system console or from any client that has accessto the system using Telnet. In examples of commands executed on a UNIXworkstation, the command syntax and output might differ, depending on yourversion of UNIX.

Keyboardconventions

This guide uses capitalization and some abbreviations to refer to the keys on thekeyboard. The keys on your keyboard might not be labeled exactly as they are inthis guide.

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viii Preface

Formattingconventions

The following table lists the kinds of formatting this guide uses to identifyspecial information.

What is in this guide... What it means...

hyphen (-) Used to separate individual keys.

Example: Ctrl-D means holding down the Ctrlkey while pressing the D key.

Enter Used to refer to the key that generates a carriagereturn, although the key is named Return on somekeyboards.

type Used to mean pressing one or more keys on thekeyboard.

enter Used to mean pressing one or more keys and thenpressing the Enter key.

Formatting

convention Type of information

Italic type Words or characters that require specialattention.

Placeholders for information you must supply.For example, if the guide requires you to enterthe arp -d hostname command, you enter thecharacters arp -d followed by the actual nameof the host.

Book titles in cross-references.

Monospaced font Command and daemon names.

Information displayed on the system console orother computer monitors.

Contents of files.

Bold monospacedfont

Words or characters you type. What you type isalways shown in lowercase letters, unless you musttype it in uppercase letters for it to work properly.

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Preface ix

Special messages This guide contains special messages that are described as follows:

NoteA note contains important information that helps you install or operate thesystem efficiently.

Caution

A caution contains instructions that you must follow to avoid damage to theequipment, a system crash, or loss of data.

WARNINGWARNINGA warning contains instructions that you must follow to avoid personal

injury.

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x Preface

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Safety Information (Sicherheitshinweise) xi

Safety Information (Sicherheitshinweise)

Safety rules All products are Class 1 laser devices. You must follow these safety ruleswhen working with this equipment:

WARNINGWARNINGFailure to follow these directions could result in bodily harm or loss of

life.

Switzerland onlyfor FAS900, GF900, R200, and C6200 systems:

This equipment relies on fuses/circuit breakers in the building installationfor overcurrent protection. Each power supply must receive power from aseparately dedicated outlet with a 10A fuse/circuit breaker.

When installing disk shelves and a storage appliance into a movablecabinet or rack, install from the bottom up for best stability.

DC-based systems must be installed in a restricted access location and thetwo input power terminals for the DC power supply must be connected toseparate isolated branch circuits.

To reduce the risk of personal injury or equipment damage, allow internalcomponents time to cool before touching them and ensure that theequipment is properly supported or braced when installing options.

This equipment is designed for connection to a grounded outlet. Thegrounding type plug is an important safety feature. To avoid the risk ofelectrical shock or damage to the equipment, do not disable this feature.

This equipment has one or more replaceable batteries. There is danger of

explosion if the battery is incorrectly replaced. Replace the battery onlywith the same or equivalent type recommended by the manufacturer.Dispose of used batteries according to the manufacturers instructions.

Warning for units with

multiple power cords

If your storage appliance or disk shelf has multiple power cords and you needto turn the unit off, heed the following warning:

WARNINGWARNINGThis unit has more than one power supply cord. To reduce the risk of

electrical shock, disconnect all power supply cords before servicing.

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xii Safety Information (Sicherheitshinweise)

Sicherheitsvorgaben Alle Produkte sind Lasergerte der Klasse 1. Die folgendenSicherheitshinweise sind beim Betreiben des Gerts unbedingt zu beachten:

VorsichtNichtbeachtung dieser Anweisungen kann zu schweren Krperschden fhrenoder tdlich sein.

Nur fr die Schweiz - Systeme FAS900, GF900, R200 und C6200:Diese Gerte erfordern den Festeinbau von Sicherungen zumberstromschutz. Jeder Netzanschluss muss mit Strom aus getrennten,speziell fr diesen Zweck vorgesehenen Steckdosen versorgt werden, diejeweils mit einer 10A-Sicherung geschtzt sind.

Bei der Montage der Diskettenregale und Archivierungsgerte, desNetCache -Gerts oder des NearStore -Systems in beweglicheSchrnke oder Regale sind die Gerte von unten nach oben einzubauen,um optimale Stabilitt zu gewhrleisten.

Gleichstrom-Systeme mssen an Betriebsstaette mit beschraenktem

Zutritt installiert sein und die beiden Eingangsstromklemmen fr dasGleichstrom-Netzteil mssen an separate und isolierte Abzweigleitungenangeschlossen sein.

Zum Schutz vor Krperverletzung oder Sachschden am Gert lassen Siedie inneren Bauteile stets vor dem Berhren abkhlen. Sorgen Sie dafr,dass das Gert richtig abgesttzt ist oder fest aufrecht steht, bevor Sieneues Zubehr einbauen.

Dieses Gert ist fr die Einspeisung aus einer geerdeten Netzverbindungausgelegt. Der Netzstecker mit Erdungsvorrichtung ist ein wichtigerSicherheitsschutz. Zum Schutz vor elektrischem Schlag oder

Sachschden am Gert die Erdung nicht abschalten. Das Gert ist mit einer oder mehreren auswechselbaren Batterien

ausgestattet. Bei unsachgemem Auswechseln der Batterie bestehtExplosionsgefahr. Batterien nur mit dem vom Hersteller empfohlenenTyp oder entsprechenden Typen ersetzen. Gebrauchte Batterien sindgem den Anweisungen des Herstellers zu entsorgen.

Warnhinweis fr

Gerte mit mehr-

fachen Netzan-schlussleitungen

Sollte Ihr Archiviergert, NetCache-Gert, NearStore-System oderDiskettenregal mehrfache Netzanschlussleitungen aufweisen und Sie wollen

das Gert abschalten, bitte folgenden Warnhinweis beachten.

ACHTUNGGert besitzt zwei Netzanschlussleitungen. Vor Wartung alle Anschlsse

vom Netz trennen.

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Chapter 1: Preparing for the Installation 1

1Preparing for the Installation

Required materials

and information

This chapter identifies the tools, equipment, manuals, and preparationrequirements you need for first-time installation of a NetApp FAS900 seriesappliance.

This chapter describes the following:

Components you receive with the appliance

Installation tools and equipment you need

Physical characteristics, such as height and weight

Electrical, environmental, and space requirements

Topics in this

chapter

This chapter discusses the following topics:

Required tools, equipment, and documentation on page 2 Appliance dimensions and environmental parameters on page 5

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2 Required tools, equipment, and documentation

Required tools, equipment, and documentation

Equipment youreceive with yourappliance

In addition to this guide, your shipment should have the following components: An FAS900 series appliance and bezel

A DB-9 to DB-9 straight-through serial cable and a DB-9 to RJ-45 adapterfor your ASCII terminal connection, if ordered

A disposable antistatic grounding leash

The appropriate rack installation kit

Grounding cable kit

FAS900 series documentation

Equipment rackinstallation

components

The following table lists the components you receive to install your appliance ina specific type of equipment rack.

Tools or

equipment

Front-mounted

on a two-post

equipment rack

Center-

mounted on a

two-post

equipment rack

Front-mounted

on a four-post

equipment rack

Four-post rack

adjustablesupports

X

Rail mountingscrews

X X X

Two-post rackmounts

X X

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Required tools To install your appliance components in an equipment rack, you need thefollowing tools and equipment:

#1 and #2 Phillips screwdrivers

Rack alignment tool and marker

Hand level

Antistatic wrist strap and grounding leash

CautionThe FAS900 series has electronic components that are sensitive to staticelectricity. Static discharge from your clothing or other fixtures can damage thesecomponents. Always wear an antistatic wrist strap and a grounding leash toprevent static discharge.

Requiredconfigurationequipment

To configure your system, you need the following equipment on site: ASCII terminal (also referred to as an ANSI terminal)

Serial console

Requireddocumentation

The following table lists additional documentation you need to help manage yourFAS900 series appliance.

Document name When to use Where to find

Site Requirements Guide Use this guide to assist you in preparingyour site for your FAS900 series appliance.

Document package andonline atnow.netapp.com

Data ONTAP Release Notes Use this document to see what is new withyour appliance, for a list of new proceduresthat didnt make the user documentation,and for a listing of the changes since the lastrelease of the Data ONTAP software.

On the Media Kit CD-ROM and online atnow.netapp.com

System Configuration Guide Use this guide to configure and optimizeyour appliance.

Online atnow.netapp.com

Disk shelf guide Use this guide to connect your disk shelvesto your appliance.


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4 Required tools, equipment, and documentation

Software Setup Guide Use this guide to set up the system softwareon your appliance.


Cluster guide Use the appropriate cluster guide to set up aclustered configuration of your system.


Document name When to use Where to find

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Appliance dimensions and environmental parameters

Installationconsiderations You need to consider the following elements: Physical characteristics, such as height and weight

Space requirements

Environmental requirements, such as temperature and humidity

Electrical requirements

Physical

characteristics

The following table lists the physical characteristics of your appliance.

Space requirements The following table lists the recommended minimum clearances for yourappliance.

Characteristic U.S. Metric

Height 10.3 in. (5.9 U) 26.12 cm

Width 17 in. 43.18 cm

Depth without cablemanagement tray

22 in. 55.88 cm

Depth with cable managementtray

25 in. 63.5 cm

Weight (without power supplies) 77.8 lbs 35.36 kg

Weight (with power suppliesinserted)

105 lbs 47.72 kg

Recommended minimum clearance U.S. Metric

Front clearance for cooling

Two-post equipment rack 6 in. 15.2 cm

Four-post equipment rack 6 in. 15.2 cm

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6 Appliance dimensions and environmental parameters

Environmental

requirements

The following table lists the environmental ranges for operation and storagetemperatures and humidity.

Environmentalstressspecifications

The following table lists the environmental stress specifications for yourappliance.

Rear clearance for cooling



Front clearance for maintenance



Rear clearance for maintenance

Two-post equipment rack 30 in. 76. 2 cm


Recommended minimum clearance U.S. Metric

Environmental condition Operating range Storage range

Temperature 10 C to 40 C

50

F to 104

F

0 C to 60 C

32

F to 140

FRelative humidity 20% to 80% 8% to 80%

Condition Requirement

Operating shock 5g 10 ms 1/2 sine

Operating vibration .21 grms 5500 Hz random

Altitude 0 to 7,000 ft (2,133m)

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Electrical ratings The following table lists the AC power ratings for your appliance.

Power consumptionratings

The following table lists the power consumption rating for your appliance.

NoteFor detailed environmental and electrical information, see the Site RequirementsGuide.

Condition Requirement

Voltage range 100V AC to 240V AC

Frequency 50/60 Hz

Amperage 12-6A

Inrush current 30A at 264V

Power Rating

Watts 330W

Heat dissipationBTU/hr.

1,126 BTU

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8 Appliance dimensions and environmental parameters

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Chapter 2: Installing Your Appliance 9

2Installing Your Appliance

Types of installation You can perform the following types of installations:

Four-post installation

Two-post equipment rack as a mid-mount or flush-mount installation

Topics in this

chapter


Installing in a four-post equipment rack on page 10

Installing in a two-post equipment rack on page 12

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10 Installing in a four-post equipment rack

Installing in a four-post equipment rack

Installing theappliance To install your appliance in a four-post equipment rack, complete the followingsteps, using the figure for reference.

Screws to rail

Wing nut

Lock washer

Washer

Adjustable support

Step Action

1 Attach the clip of each adjustable support to the appropriate slot ofeach rear post in the equipment rack.

2 Using the wing nut to adjust the length of the support, align theadjustable supports so that they fit between the front and back postsof the rack.

3 Secure each adjustable support to the front post of the rack using twoof the supplied Phillips screws, then tighten the wing nut. Use yourrack alignment tool or a level to ensure that the adjustable supportsare secured in the correct holes in the rack.

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4 Secure each support rail to the back post of the rack using thesupplied Phillips screws.

5 Slide your appliance onto the adjustable supports and secure it to thefour-post rack by inserting the appropriate screws through themounting holes on each side of the bezel and into the front posts ofthe rack.

6 If desired, apply the ear covers over the heads of the mountingscrews by peeling the adhesive strip from the back of the ear coversand applying the ear covers to each mounting flange on yourappliance.

7 Go to Chapter 3, Connecting Your Appliance, on page 15, forinstructions about connecting your appliance to your network andconnecting an ASCII terminal.

Step Action

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12 Installing in a two-post equipment rack

Installing in a two-post equipment rack

Installing theappliance To install your appliance in a two-post equipment rack as either a mid-mount orflush-mount installation, complete the following steps, using the figure forreference.

Step Action

1 Attach the small support bracket to the equipment rack, using theappropriate screws from the mounting kit. Do not tighten the screwscompletely. The bracket should wiggle a little.

Support bracket

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2 If you are mounting the

appliance as a... Then...

Mid-mount Complete the followingsubsteps, using the figure forreference.

1. Unscrew the mountingbrackets from the side ofyour appliance.

2. Set the mounting bracket tothe furthest position back onthe side of your appliance.

3. Repeat Steps 1 and 2 for theother side of your appliance.

Flush-mount Go to Step 3.

Step Action

Mounting bracket

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14 Installing in a two-post equipment rack

3 Attach the support rack mounts to each post in the rack. Align themounting brackets with the small brackets attached to the equipmentrack, then carefully slide the appliance into place.

4 Secure your appliance to the two-post equipment rack by insertingthe appropriate screws from the mounting kit through the mountingholes on each side of the bezel and into the front posts of the rack.

5 Apply the ear covers over the heads of the mounting screws bypeeling the adhesive strip from the back of the ear covers andapplying the ear covers to each mounting flange on your appliance.

6 Go to Chapter 3, Connecting Your Appliance, on page 15, forinstructions about connecting your appliance to your network and

connecting an ASCII terminal.

Step Action

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Chapter 3: Connecting Your Appliance 15

3Connecting Your Appliance

About this chapter This chapter discusses how to connect your appliance to a network throughseveral types of expansion adapters, to third-party devices, to an ASCII terminalconsole, and to an AC power source.

Topics in thischapter


Connecting to a Fibre Channel network on page 18

Connecting to an Ethernet network on page 19

Connecting to a DAFS network on page 25

Connecting your remote management card on page 26

Connecting to an ASCII terminal console on page 35

Connecting to an AC power source and powering on on page 37

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16 Connecting Your Appliance

Locating theappropriateconnection

Your appliance connects to a network and to power through the chassis.

NoteFor detailed information about your appliance configuration, see the appropriatesystem administration guideat http://now.netapp.com. For information abouthow to cable your appliance in a clustered configuration, see the cluster guide.

FAS920, FAS940, and FAS960: The following illustration shows thelocations of the onboard ports, PCI slots, and AC connections on a FAS920,FAS940, and FAS960 in three configurations: single filer, clusters usingNVRAM4 adapters, and MetroCluster. See the System Configuration Guide fordetails about slot assignments.

Console port

Diag port

LAN port

Slot 1: Remote Management Card

Slot 7: NVRAM4

ACconnections

FAS920/FAS940/FAS960

Slot 6: IB or VI clusterinterconnect

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FAS900 series cluster and all FAS980 systems: The followingillustration shows the locations of the onboard ports, PCI slots, and ACconnections on a FAS900 series cluster and all configurations of the FAS980. Seethe System Configuration Guide for details about slot assignments.

Console port

Diag port

LAN port

Slot 1: RemoteManagement Card

NVRAM5

Slot 10 for stand-alone systems and metroclustersSlot 11 for standard clustered systems

ACconnectionsFAS980

NVRAM5

L02 PH2

L01 PH1

1 2 3 4 5 6 7 8 9 10 11

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18 Connecting to a Fibre Channel network

Connecting to a Fibre Channel network

Fibre Channelcablingrequirements

The following types of cables and connectors are required for a Fibre Channelnetwork:

50 micron multimode fiber optic cable with LC-to-LC connectors

62.5 micron multimode fiber optic cable with LC-to-LC connectors

Connecting to a

Fibre Channelnetwork

To connect your appliance to a Fibre Channel network, complete the followingsteps.

Step Action

1 Push the cable with the LC connector into Port 1 on the dual-channelFibre Channel adapter, until it clicks and locks into place.

2 Push the cable with the LC connector into Port 2 on the FibreChannel adapter, until it clicks and locks into place.

PORT1

PORT2

FIBRECHANNEL

Duplex fiberoptic cable

FCPTARGET

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Connecting to an Ethernet network

Supported EthernetNICs Your appliance has one onboard 10Base-T/100Base-TX Ethernet port. It alsosupports the following Ethernet network interface cards (NICs) in the PCI slotsof your appliance motherboard:

Copper Gigabit Ethernet (GbE) NIC (with an RJ-45 connection)

Fiber optic GbE NIC

NoteSee the System Configuration Guide at http://now.netapp.com for slotassignments.

Supported Ethernet

connections

Use the following table to determine the Ethernet connection and cablingrequirements of your Ethernet NICs.

CautionDo not exceed the maximum cable length specification.

Ethernet type Supported ports Cabling requirements Distance

10Base-T/100Base-TXCopper

Onboard Category 3 (10Base-T only) or 5 (10Base-T/100Base-TX) unshielded twisted-pair (UTP)copper cable with RJ-45 connectors

100m max.

10Base-T/100Base-TX/1000Base-TCopper

Single

Dual

Quad

Category 5 unshielded twisted-pair (UTP) coppercable with RJ-45 connectors

100m max.

1000Base-SXFiber optic

Single(SC port)

Dual(LC port)

50-micron multimode fiber optic cable with SC orLC connector

550m max.

62.5-micron multimode fiber optic cable with SCor LC connector

220m max.

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20 Connecting to an Ethernet network

For detailedinformation

For detailed information about connecting to the Ethernet NICs on yourappliance, see the following sections:

Connecting to an Ethernet port using copper cabling on page 21

Connecting to an Ethernet port using fiber cabling on page 23

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Connecting to an Ethernet port using copper cabling

Types ofconnections

You can connect to the following types of NICs using copper cabling:

Single-port onboard or GbE NIC

Multiport GbE NIC

Connecting to a

single-port GbE NICusing coppercabling

To connect to the onboard Ethernet port or to a single-port GbE NIC using coppercabling, complete the following step.

Step Action

1 Push the RJ-45 connector into the Ethernet port, until it clicks andlocks into place.

CautionIf you use a single-port copper GbE NIC, you should place a ferriteon your cable approximately four inches from the NIC port.

The following figure shows a UTP cable with an RJ-45 connectorconnecting to a single-port copper GbE NIC.

100TX

Data

ACT/LNK

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Connecting to amultiport GbE NICusing copper

cabling

To connect to a multiport GbE NIC using copper cabling, complete the followingstep.

Step Action

1 Push the RJ-45 connector into the Ethernet port until it clicks andlocks into place. Repeat this step to connect another network to theremaining ports.

The following figure shows two UTP cables with RJ-45 connectorsconnecting to a dual-port copper GbE NIC.

ACT/LNKA

ACT/LNKB10=OFF100=GRN1000=YLW

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Connecting to an Ethernet port using fiber cabling

Types ofconnections

You can connect to the following types of NICs using fiber cabling:

Single-port GbE NIC

Dual-port GbE NIC

Connecting to a

single-port GbE NICusing fiber cabling

To connect to a single-port GbE NIC using fiber cabling, complete the followingstep.

Step Action

1 Push the SC connector into the Ethernet port until it clicks and locksinto place.

The following illustration shows a duplex fiber cable with an SCconnector connecting to a single-port fiber optic GbE NIC.

ACT

LINK

Transmit port

Receive port

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Connecting to adual-port GbE NICusing fiber optic

cabling

To connect to a dual-port GbE NIC using fiber optic cabling, complete thefollowing step.

Step Action

1 Push the LC connector into the Ethernet port NIC, until it clicks andlocks into place. Repeat this step for the second port.

The following figure shows two fiber duplex optic cables with LCconnectors connecting to a dual-port fiber optic GbE NIC.

Duplex fiberoptic LC cable

ACT/LNKA

ACT/LNKB

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Connecting to a DAFS network

Cablingrequirements A 50 micron multimode fiber optic cable with an LC-to-LC connector is requiredfor a DAFS network.

Connecting to aDAFS network

To connect to a DAFS network, complete the following step.

Step Action

1 Push the LC cable connector into the port on the DAFS adapter untilit clicks and locks into place.

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26 Connecting your remote management card

Connecting your remote management card

What your remotemanagement carddoes

The remote management card optionally sends a message to configuredAutosupport recipients, including NetApp technical support, when yourappliance needs support.

Connecting yourremote

management card

To connect your remote management card to a LAN network and to power,complete the following steps, using the figure for reference.

15V

2A

LAN port

Power cord

Networkcable

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Step Action

1 Connect your remote management card to the LAN network throughthe LAN port.

2 Connect the power cord for the remote management card into thesocket on the back of the card.

NoteThe remote management card comes with a power cord forconnection to its own external power source. NetApp recommendsthat you connect the remote management card to an uninterruptiblepower supply in case of a power outage.

3 When you install your equipment into a two-post or four-post rack,use the velcro strips to attach the remote management card powersupply to an appropriate space on your rack.

4 Connect the power cord to a separate power source.

NoteIf your system comes with a NetApp System Cabinet, do not plug theremote management card power cable into a power strip inside thecabinet. Instead, you must connect the remote management card to aseparate power source.

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28 Connecting to third-party devices

Connecting to third-party devices

Preparing the third-party devices To prepare the third-party devices, complete the following steps.

Rules for

connecting thethird-party devices

Observe the following rules for connecting the third-party devices:

Use a cable that is Appropriate to the tape adapter installed in your appliance

Of an approved length for the third-party device

NoteSee the documentation for the third-party device.

The expansion slots assigned for tape adapters and the type of tape adaptersinstalled in your appliance are identified in the System Configuration Guideat http://now.netapp.com.

Check the System Configuration Guide to verify support for your tapebackup device. An unsupported tape backup device might cause theappliance to halt.

Step Action

1 Set the appropriate ID on the tape backup device.

See the documentation for the tape backup device.

2 If you have a robotic loader on the tape backup device or a FibreChannel switch, set its ID.

See the documentation for the Fibre Channel switch.

3 Turn off all third-party devices and go to the following sections, asapplicable:

Connecting to a third-party SCSI tape backup device onpage 30

Connecting to a third-party Fibre Channel switch on page 32.

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For details about connecting third-party devices, see the following topics:

Connecting to a third-party SCSI tape backup device on page 30

Connecting to a third-party Fibre Channel switch on page 32

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Connecting to a third-party SCSI tape backup device

Connecting a SCSItape backup device

To connect a third-party SCSI tape backup device to your appliance, completethe following steps.

Step Action

1 Shut down the appliance by entering the following command at theconsole:

halt

CautionAlways use the halt command to perform a clean shutdown.

2 Turn off the power to your appliance.

3 Connect the cable provided with the tape device to the followingpoints of connection:

1. The appropriate port on the back panel of your appliance

2. The port on the tape device

4 Tighten each end of the cable.

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5 Terminate any open port on the tape backup device with an activeSCSI terminator.

For information about terminating the open port, see thedocumentation for the tape backup device.

6 Go to Connecting to an ASCII terminal console on page 35.

Step Action

5

SCSI tapebackup device

FAS900series

SCSI cable

SCSIterminator

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Connecting to a third-party Fibre Channel switch

Connecting a FibreChannel switch

To connect your appliance to a third-party Fibre Channel switch, complete thefollowing steps.

NoteSee the third-party documentation about connecting a Fibre Channel tape backupdevice to the Fibre Channel switch.

Step Action

1 Shut down the appliance by entering the following command at theconsole:

halt


2 Turn off the power to your appliance.

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3 Connect the cable provided with the Fibre Channel switch to thefollowing points of connection:

The appropriate port on the back panel of your appliance An available port on the Fibre Channel switch

Step Action

1 2 3 4 5 6 7 8

BaseSwitch

Address

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4 When connecting to a dual-channel Fibre Channel adapter in yourappliance, insert the LC cable into Port 1 and the LC loopback pluginto Port 2, until they click and lock into place.

5 Go to Connecting to an ASCII terminal console on page 35.

Step Action

Loopbackplug

Duplex fiber

optic cable

PORT1

PORT2

FIBRECHANNEL

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Connecting to an ASCII terminal console

About the ASCIIterminal console The ASCII terminal console enables you to monitor the boot process and helpsyou configure the appliance after it boots. Use an ASCII terminal, which can beattached through the serial port on the back of your appliance if you want to dolocal system administration.

ASCII terminal

console cablewiring

The ASCII terminal console is connected to your appliance with a DB-9 serialcable, attached to an RJ-45 converter cable. The DB-9 adapter connects into theDB-9 serial port on the back of your appliance.

The following table lists how the DB-9 serial cable is wired. Input indicates dataflow from the ASCII terminal to your appliance and output indicates data flowfrom the appliance to the ASCII terminal.

Pin

number Signal

Data flow

direction Description

1 DCD Input Data carrier detect

2 SIN Input Serial input

3 SOUT Output Serial output

4 DTR Output Data terminal ready

5 GND N/A Signal ground

6 DSR Input Data set ready

7 RTS Output Request to send

8 CTS Input Clear to send

9 RI Input Ring indicator

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36 Connecting to an ASCII terminal console

Connecting to anASCII terminalconsole

To connect an ASCII terminal console to your appliance, complete the followingsteps.

Step Action

1 Set the following communications parameters to the same values forboth your appliance and the ASCII terminal.

Parameter Setting

Baud 9600

Data bit 8

Parity None

Stop bits 1

Flow control None

NoteSee your terminal documentation for information about changingyour ASCII console terminal settings.

2 Using an RJ-45 cable with DB-9 connectors on each end, insert oneend of the cable into the ASCII terminal console port and the otherinto the serial port on the back of your appliance.

3 Go to Connecting to an AC power source and powering on onpage 37.

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Connecting to an AC power source and powering on

What the power-onsequence does The power-on sequence for a new installation automatically Checks all connections to the appliance

Runs the setup command

NoteSee the Getting Started Guide for more information about the resources forconfiguring your appliance.

Grounding yourappliance To ground your appliance and your disk shelves, complete the following steps.

Step Action

1 Choose one of the grounding holes on the rear of your appliancechassis. The grounding hole is designated by the following symbol:

2 Using the grounding cable and screw that came with your appliancegrounding kit, insert the screw through the ring terminal of the

grounding cable, and then tighten the screw into the grounding holeon the chassis.

3 Insert a screw through the ring terminal at the other end of thegrounding cable into the grounding hole on the disk shelf directlyabove your appliance.

4 Continue grounding the remaining disk shelves by daisy-chainingthem with grounding cables. For more information about groundingyour disk shelves, see your disk shelf hardware guide.

5 After you are finished grounding your appliance and disk shelves, goto Connecting to an AC power source and powering on on page 37.

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38 Connecting to an AC power source and powering on

Connecting andpowering on an ACsystem

To connect your appliance to an AC power source and power it on, complete thefollowing steps.

Step Action

1 Make sure that your appliance and all disk shelves cabled to yourappliance are grounded.

2 Make sure that the power switch on each power supply on yourappliance is in the Off (0) position.

3 Connect the socket end of the supplied power cord to the recessedpower plug on the power supply.

4 Secure the power cord with the retaining adjustable clip on the powersupply.

5 Plug the other end of the power cord into a grounded electrical outlet.

6 Repeat Steps 1 through 6 for the second power supply, if needed.

CautionTo obtain power supply redundancy, you must connect the secondpower supply to a separate AC circuit.

7 Turn on any third-party devices, if applicable.

8 Power on your disk shelves.

To power on the disk shelves, see your disk shelf guide.

CautionIt is important that you power on your appliance after the diskshelves. The disk shelves and disk drives require time to power on,reset, and prepare to respond to your appliance, which expects theseunits to be ready for input/output when it powers on and performs itsreset and self-test.

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9 Turn the power switch on your appliance power supplies to the On( | ) position.

Result: The system verifies the hardware and loads the operatingsystem.

NoteMake sure that your CompactFlash unit is inserted completely inits slot.

10 Make sure that the following LEDs illuminate:

Front panel LEDs

Power supply LEDs

Network port LEDs

The LED responses are described in Interpreting LED messages onpage 59.

NoteIf the LEDs do not illuminate, contact Network Appliance TechnicalSupport.

11 Check the startup messages as they appear on the console or LCD.

The system messages are described in Chapter 4, Error Messagesand Troubleshooting, on page 41.

NoteIf the startup messages do not appear, contact Network ApplianceTechnical Support.

12 Go to the Getting Started Guide when the following default hostname prompt appears on the console screen:

toaster>

Step Action

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40 Connecting to an AC power source and powering on

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Chapter 4: Error Messages and Troubleshooting 41

4Error Messages and Troubleshooting

About this chapter This chapter lists error messages you might encounter during the boot process. Italso describes the location of the LEDs and how to interpret the information theyprovide.



Startup error messages on page 42

Remote management card e-mail notifications on page 55

Operational error messages on page 57

Interpreting LED messages on page 59

Where to get moreinformation

The following table lists the guides that can help you with some of the correctiveactions.

If you are troubleshooting... Then see...

FAS900 series hardwareproblems and need to openyour appliance

This guide

Fibre Channel disk shelf

problems

The disk shelf hardware guide

Software problems The appropriate system administrationguide.

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42 Startup error messages

Startup error messages

Startup sequence When you apply power to the your appliance, it verifies the hardware that is inthe system, loads the operating system, and displays two types of startupinformational and error messages on the system console:

Power-On Self-Test (POST) messages

Boot messages

POST messages POST is a series of tests run from the motherboard PROM. These tests check thehardware on the motherboard and differ depending on your system configuration.The following series of messages are examples of POST messages displayed on

the console.

Header:

Intel Open Firmware by FirmWorks

Copyright 1995-2005 FirmWorks, Network Appliance. All Rights

Reserved.

Firmware release x.x_in

POST messages:

Memory size is 6GB

Testing SIO

Testing LCD

Probing devices

Testing 512MB

Complete

Finding image...

Starting

NoteYour appliance LCD displays only the POST messages without the precedingheader.

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Boot messages After the boot is successfully completed, your appliance loads the operatingsystem. The following message is an example of the boot message that appearson the system console of a FAS940 storage appliance at first boot. The exact bootmessages that appear on your system console depend on your systemconfiguration.

Boot messages

NetApp Release x.x.x: Thu January 6 04:06:00: PST 2005

Copyright (c) 1992-2005 Network Appliance, Inc.

Starting boot on Thu January 6 23:42:47 GMT 2005

System ID: 0016777216 ()

slot 0: System Board

Processors: 1

Memory Size: 3072 MB

slot 0: 10/100 Ethernet Controller IV

e0 MAC Address: 00:00:4c:0f:2c:22 (auto-100tx-

fd-up)

slot 0: NetApp ATA/IDE Adapter ata0a (1f0)

1 Disk: 0.2GB

slot 3: Fibre Channel Host Adapter 3

7 Disks: 119.0GB

1 shelf with EDM

slot 6: NVRAM

Memory Size: 256 MB

slot 6: NetApp ATA/IDE Adapter ata1a (9fe0)

1 Disk: 0.2GB

slot 11: 10/100/1000 Ethernet Controller IV

e11 MAC Address: 00:02:b3:8f:a4:e7 (auto-

unknown-cfg_down)

Please enter the new hostname []:

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Types of startuperror messages

You might encounter two groups of startup error messages during the bootprocess:

POST error messages

Boot error messages

Both error message types are displayed on the system console, and an e-mailnotification is sent out by your remote management card, if it is configured to doso.


For a detailed list of the startup error messages, see the following sections:

POST error messages on page 45

Boot error messages on page 51

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POST error messages

POST errormessages

The following table describes the extended POST error messages that mightappear on the system console if your appliance encounters CPU-level systemerrors during the POST process.

If any Processor 2 error messages are displayed, power cycle the system. If theerror message persists, replace the motherboard, as described in Replacing themotherboard tray on page 84.

NoteAlways power cycle your appliance when you receive any of the following

errors. If the system repeats the error message, follow the corrective action forthat error message.

Error message or code Description Corrective action

*BMC disable The baseboard management card(BMC) is in a state where it can notsupply environmental data. Themessage can result from twoconditions:

The BMC has an internal errorand might not be able to supplycorrect environmental data. Nofurther environmental errormessages are displayed afterthis message.

Replace the motherboard, asdescribed in Replacing themotherboard tray on page 84.

The BMC is in FirmwareUpdate Mode and does nothingelse until removed from this

mode. Other environmentalmessages follow this message.

Use yourDiagnostics Guide to getthe BMC out of the FirmwareUpdate Mode.

*Watchdog error An error occurred during the testingof the Watchdog timer.


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*Missing CF-card The CompactFlash card is missingfrom the front of the machine. Thekernel does not boot correctly.

Insert a valid CompactFlash card orreplace the control panelsubassembly, as described inReplacing the control panelsubassembly on page 121

*Inv boot device An error with the CompactFlashcard occurred. This is usually causedby a card made by an unsupportedmanufacturer.

Insert a valid CompactFlash card.

*Boot device err A CompactFlash card could not befound to boot from.

Insert a valid CompactFlash card.

*2.5V power bad

*3.3V power bad

*5V power bad

*+12V power bad

*-12V power bad

One (or more) of the power voltagesis bad. This could be due to a badpower supply or power-regulationdevice.

Replace the motherboard, asdescribed in Replacing themotherboard tray on page 84, orreplace the memory cardsubassembly, as described inReplacing the memory cardsubassembly on page 90.

*Pwr Sup #1 bad An error occurred within the powersupply.

Replace the power supply, asdescribed in Replacing the power

supplies on page 117.

*Pwr Sup #2 bad An error occurred within the powersupply.

Replace the power supply, asdescribed in Replacing the powersupplies on page 117.

*Pwr Sup #1 out The power supply is not connectedto the system chassis.

Replace the power supply, asdescribed in Replacing the powersupplies on page 117.

*Pwr Sup #2 out The power supply is not connected

to the system chassis.

Replace the power supply, as

described in Replacing the powersupplies on page 117.

*Boot DeviceErr The CompactFlash card could not befound to boot from.

Insert a CompactFlash card.


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*Clock invalid. Date

reset

The system real-time clock (RTC)contains an invalid date value. Thesystem does not boot, but the date isreset to January 1, 1970, to enable asubsequent boot.

Replace your motherboard batteryand reset the date immediately toavoid file system problems.

*Clock dead The system RTC failed. Replace the motherboard tray.

*Clock batt dead The system RTC failed and itsbattery expired.

Replace the failed motherboardbattery, and reset the dateimmediately to avoid file systemproblems.

*Clock error The system RTC is not operating(counting) correctly.

Replace the motherboard tray.

*Clock reset The system RTC is not running. Thesystem does not boot, but the date isreset to January 1, 1970, to enable asubsequent boot.

Reboot your appliance and reset thedate immediately to avoid filesystem problems.

*CPU ucode err The CPU microcode update did notoccur or, in a multiprocessor system,the microcode updates in the CPUs

do not match; that is, they havedifferent revisions.

Update the firmware to a versionthat contains an updated microcodedatabase.

*CPU speed err The CPUs measured clock speeddoes not match the expected valuefor the appliance model. Thisindicates problems with systemclocks and/or buses.

Update the firmware to a versionthat contains an updated microcodedatabase, or replace themotherboard, as described inReplacing the motherboard trayon page 84.

*CPU count err The number of CPUs found by the

firmware does not correspond to theexpected number based on thesystem model.

Replace the motherboard.


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*FP button stuck The front panel Interrupt button isstuck.

1. Free the Interrupt button.

2. Replace the LED/LCD

subassembly.

3. Replace the motherboard.

*LCD won't open

*LCD cmd stall

*LCD cursor err

*LCD data error

The system LCD device is notoperating correctly. All subsequentPOST messages are displayed on theconsole.

Replace the control panelsubassembly.

*Env-A rupt err

*Env-B rupt err

*Env-C rupt err*Env-D rupt err

One of four environmental statusmonitors on your appliance cannot

interrupt the processor, whichprevents your appliance fromproperly monitoring itsenvironmental health.

Replace the motherboard, asdescribed in Replacing the

motherboard tray on page 84.

*Env-A stat err

*Env-B stat err

*Env-C stat err

*Env-D stat err

One of four environmental statusmonitors on your appliance indicatesthat it cannot properly monitor itsenvironmental health.


*No power info The system is clearly running but no

information about the power supplyis being reported. Something iswrong with the power supply or thestatus reporting circuitry.

Replace the power supply or the

motherboard.

*Onboard battery low The lithium battery on themotherboard is low.

Replace the lithium battery on themotherboard, as described inReplacing the motherboard lithiumbattery on page 87.


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*Overtemp alert The internal temperature sensordetected a dangerously hightemperature that can damage thesystem components inside thechassis.

1. Power down your appliance.

2. Reduce the ambient

temperature to 40

C or lower.

3. Make sure that you have properair circulation through yourappliance.

If the temperature inside yourappliance is not excessivelyhot, the sensor itself might havefailed.

4. Replace the motherboard.

*PCCRD init fail

*PCCRD reg error

*PCCRD seek err

*PCCRD track err

*PCCRD head err

*PCCRD format err

*PCCRD read err

*PCCRD setup err

These messages indicate that thecontrol panel subassembly failed.

Replace the CompactFlash card, thecontrol panel subassembly, or themotherboard.

*SIO error Your appliance SIO or ISA bridgechip failed its timer interrupt test.The system cannot operate properlywithout this function.


*Watchdog failed Your appliance watchdog resethardware, used to reset yourappliance from a system hangcondition, is not functioningproperly.



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*Fan(s) failed A fan in your appliance stopped andshould be replaced as soon aspossible. The system consoledisplays information about whichfan stopped.

Replace the fan, as described inReplacing fan subassemblies onpage 113.

*Unknown System The system information in thebackplane is incorrect.

Replace your appliance.

*Post error. Rebooting... BMC has taken a CPU out ofoperation. Open Firmware isrebooting the system.

If your system is in a reboot loop,press Delete to return to the OKprompt and run diagnostics on yoursystem. If pressing the Delete key

several times does not end thereboot loop, press Ctrl-Backspace.


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Boot error messages

When boot errormessages appear

Boot error messages might appear after the hardware passes all POSTs and yourappliance begins to load the operating system.

Boot errormessages

The following table describes the error messages that might appear on the LCD ifyour appliance encounters errors while starting up.

Boot error message Explanation Corrective action

No/etc/rc The /etc/rc file is corrupted. 1. At the hostname> prompt, entersetup.

2. As the system prompts for systemconfiguration information, use theinformation you recorded in yourappliance configurationinformation worksheet in theGetting Started Guide.

For more information about yourappliance setup program, see theappropriate system administrationguide.

No /etc/rc, running

setup

The system cannot find the /etc/rc fileand automatically starts setup.

As the system prompts for systemconfiguration information, use theinformation you recorded in yourappliance configuration informationworksheet in the Getting StartedGuide.

For more information about yourappliance setup program, see theappropriate system administrationguide.

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Cannot initialize

labels

When the system tries to create a newfile system, it cannot initialize the disklabels.

Usually, you do not need to create andinitialize a file system; do so only afterconsulting NetApp technical support.

Cannot read labels When your appliance tries to initializea new file system, it has a problemreading the disk labels it wrote to thedisks.

This problem can be because thesystem failed to read the disk size, orthe written disk labels were invalid

Usually, you do not need to create andinitialize a file system; do so only afterconsulting NetApp technical support.

Disk label processing

failed

Your appliance detects that the disk is

not in the correct drive bay.

Make sure that the disk is in the

correct bay.

Dirty shutdown in

degraded mode

The file system is inconsistentbecause you did not shut down thesystem cleanly when it was indegraded mode.

Contact NetApp technical support forinstructions about repairing the filesystem.

Halted: firmware too

old

The disk firmware is an old version. Update the disk firmware by enteringthe following command:

disk_fw_update

No disks The system cannot detect any FC-ALdisks.

Verify that all disks are properly seatedin the drive bays.

No disk controllers The system cannot detect any FC-ALdisk controllers.

Turn off your appliance power andverify that all NICs are properly seatedin the appropriate expansion slots.

Drive %s.%d not

supported

%sThe disk number;%dThe disk ID number. The systemdetects an unsupported disk drive.

1. Remove the drive immediately orthe system drops down to thePROM monitor within 30

seconds.2. Check the System Configuration

Guide at http://now.netapp.com toverify support for your disk drive.


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FC-AL loop down,

adapter %d

The system cannot detect the FC-ALloop or adapter.

1. Identify the adapter by enteringthe following command:

storage show adapter

2. Turn off the power on yourappliance and verify that theadapter is properly seated in theexpansion slot.

3. Verify that all Fibre Channelcables are connected.

Halted: Illegal

configuration

Incorrect cluster configuration. 1. Check the console for details.

2. Verify that all cables are correctlyconnected.

File system may be

scrambled

One of the following errors causes thefile system to be inconsistent:

An unclean shutdown when yourappliance is in degraded modeand when NVRAM is notworking.

Contact NetApp technical support tolearn how to start the system from asystem boot diskette and repair the filesystem.

The number of disks detected inthe disk array is different from thenumber of disks recorded in thedisk labels. The system cannotstart when more than one disk ismissing.

Make sure that all disks on the systemare properly installed in the diskshelves.

The system encounters a readerror while reconstructing parity.

Contact NetApp technical support forhelp.

A disk failed at the same time thesystem crashed.

Contact NetApp technical support to

learn how to repair the file system.Invalid PCI card slot

%d

%dThe expansion slot number. Thesystem detects a adapter that is notsupported by Network Appliance.

Replace the unsupported adapter withan adapter that is included in theSystem Configuration Guide athttp://now.netapp.com.


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Configuration

exceeds max PCI

space

The memory space for mapping PCIadapters has been exhausted, becauseeither

There are too many PCI adaptersin the system

An adapter is demanding toomany resources

Verify that all expansion adapters inyour appliance are supported.

Contact NetApp technical support forhelp. Have a list ready of all expansionadapters installed in your appliance.

No network interfaces The system cannot detect any networkinterfaces.

1. Turn off the system and verifythat all NICs are seated properlyin the appropriate expansion slots.

2. Run diagnostics to check the

onboard Ethernet port.If the problem persists, contactNetApp technical support.

NVRAM: wrong pci

slot

The system cannot detect theNVRAM adapter.

For a FAS920, FAS940 orFAS960, make sure that theNVRAM4 adapter is securelyinstalled in slot 7 or theNVRAM5 adapter is securelyinstalled in slot 11.

For a FAS980 in a stand-aloneconfiguration, make sure that theNVRAM adapter is securelyinstalled in expansion slot 10.

For a FAS980 in a clusteredconfiguration, make sure that theNVRAM adapter is securelyinstalled in expansion slot 11.

No NVRAM present The system cannot detect theNVRAM adapter.

Make sure that the NVRAM adapter issecurely installed in the appropriateexpansion slot.

NVRAM #n downrev nThe serial number of the NVRAMadapter. The NVRAM adapter is anearly revision that cannot be used withthe system.

Check the console for informationabout which revision of the NVRAMadapter is required. Replace theNVRAM adapter.


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Remote management card e-mail notifications

When the cardsends e-mailnotification

You can configure your remote management card to send e-mail to designated e-mail addresses, in addition to Autosupport at NetApp. When enabled, yourremote management card sends e-mail notification to you if your system fails.

NoteYou cannot use the remote management card to access your appliance.

The following message is an example of an e-mail notification sent by yourremote management card:

Subject: RMC ALERT 00000 03200 Down system

Message: 03200 24-jul-2002 21:59:25 Down system

System Information

Server Name: RMC ALERT

Server URL: -

System Info:

SYSTEM_ID='0050383432'

SYS_SERIAL_NUM='30163'

MB_SERIAL_NUM='30063'MODEL='FAS960'

Server ID: 00000

Server IP:

Card Information

Card Name: RMC

Card URL: http://172.22.6.40

Card IP: 172.22.6.40

Card Serial Number: DE42090466

Card Version: RMC_NA_1.1Contact: [email protected]

Location: hw-165

Phone Number: -

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56 Remote management card e-mail notifications

Remotemanagement cardmessages

The following table explains the error messages your remote management cardsends.

Error message Action

Down System 1. Gather information from your LCD andconsole.

2. Contact NetApp technical support.

Boot error 1. Gather information from your LCD andconsole.

2. Check to see whether your CompactFlashcard is inserted correctly into the controlpanel subassembly.


POST error 1. Gather information from your LCD andconsole.

2. Run diagnostics on your system.


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Operational error messages

When operationalerror messagesappear

These error messages might appear on the system console or LCD when thesystem is operating, when it is halted, or when it is restarting because of systemproblems.

Error messages The following table describes other error messages that might appear on the LCDif your appliance encounters errors while starting up or during operation.

Error message Explanation Fatal? Corrective action

Disk n is broken nThe RAID group disknumber. The solution depends onwhether you have a hot spare inthe system.

No See the appropriate systemadministration guide forinformation about how to locatea disk based on the RAID groupdisk number and how to replacea faulty disk.

Fans stopped; replace

them

One of the fan subassemblies ofyour appliance failed.

No Replace the failed fansubassembly as soon as possible.

Power supply degraded One of the power supply units is

turned off, was removed fromyour appliance, or failed.

No Verify that both power supplies

are installed and turned on. Ifyou still get this error, replacethe power supplies one at a timeto determine the failed powersupply.

Dumping core The system is dumping coreafter a system crash.

Yes Write down the system crashmessage on the system consoleand report the problem toNetApp technical support.

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58 Operational error messages

Disk hung during swap A disk error occurred as youwere hot swapping a disk.

Yes 1. Disconnect the disk fromthe power supply byopening the latch and

pulling it half-way out.

2. Wait 15 seconds to allow alldisks to spin down.

3. Reinstall the disk.

4. Restart the system byentering the followingcommand:

boot

Error dumping core The system cannot dump coreduring a system crash andrestarts without dumping core.

Yes Report the problem to NetApptechnical support.

Panicking The system is crashing. If thesystem does not hang whilecrashing, the message Dumpingcore appears.

Yes Report the problem to NetApptechnical support.

System too hot The temperature sensor indicates

that the system temperature istoo high.

Yes Verify that the ventilation holes

on the top cover of the systemare not blocked. If the ventilationholes are not blocked and theproblem persists, contactNetApp technical support forhelp.

Error message Explanation Fatal? Corrective action

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Interpreting LED messages

Types of LEDs Two sets of LEDs provide you with basic information about how your system isrunning. These sets give high-level device status at a glance, along with networkactivity:

LEDs visible on the front of your appliance with the bezel in place

LEDs visible on the back of your appliance


For detailed information about the LEDs, see the following sections:

Control panel subassembly LEDs on page 60

FC-AL/FC HBA LEDs on page 62 GbE NIC LEDs on page 64

DAFS network adapter and IB cluster adapter LEDs on page 70

NVRAM5 adapter LEDs on page 67

Remote management card LEDs on page 71

Power supply LEDs on page 73

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60 Interpreting LED messages


Control panel subassembly LEDs

Location of theLEDs

Control panel subassembly LEDs are visible from the front of your appliance.

What the LEDsmean The following table describes what the control panel subassembly LEDs mean.

Activity

Status

Power

LED

label

Status

indicator Description

Activity Green The system is operating and is active.

Blinking The system is actively processing data.

Off No activity is detected.

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Status Green The system is operating normally.

Amber The system halted or a fault occurred. The fault isdisplayed in the LCD.

NoteThis LED remains lit during boot, while theoperating system loads.

Power Green The system is receiving power.

Off The system is not receiving power.

LED

label

Status


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FC-AL/FC HBA LEDs

Location of theLEDs

The dual-port Fibre Channel Host Bus Adapter (HBA) can be used in two modes:Initiator and Target. The LEDs on both cards are the same color and in the samelocation, but the Status and Activity indications are different.

The following illustration shows the LED locations for a dual-port Fibre ChannelHBA.

What the initiatormode LEDs mean

The following table describes the LEDs on the dual-port Fibre Channel HBA inInitiator mode.

PORT 1

FIBRE

CHANNEL

PORT 2

AmberLEDGreenLED

Green Amber Description

On On Power

Off Flashing Loss of synch

Off On Signal acquired

On Off Ready

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What the targetmode LEDs mean

The following table describes the LEDs on the Fibre Channel HBA in Targetmode.

Flashing Flashing Adapter firmware error



On On Power On

Off Flashing Loss of synch

Off On Signal acquired

On Off Online

Flashing Flashing Adapter firmware error

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GbE NIC LEDs

Location of theLEDs for single port

GbE NICs

The following illustration shows the location of LEDs for both the copper andfiber single port GbE NICs.

LNK

ACT

Fiber

1000Base-SX

1000=YLW

Copper10Base-T/100Base-TX/1000Base-T

100=GRN10=OFF

ACT/LNK

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Location of LEDSon multiport GbENICs

The following illustration shows the location of LEDs for both the copper andfiber dual-port GbE NICs.

What the copperGbE NIC LEDs

mean

The following table describes the LEDs on your multiport GbE NIC.

NoteThe LEDs on the quad-port copper GbE NIC are the same as those on the dual-port copper GbE NIC.

Fiber1000Base-SX

Copper10Base-T/100Base-TX/1000Base-T

Networkspeed

1000=ORG100=GRN

10=OFF

ACT/LNK A

ACT/LNK B

ACT/LNK A

ACT/LNK B

LED type Status indicator Description

ACT/LNK Green A valid network connection isestablished.

Blinking green There is data activity.

Off There is no network connectionpresent.

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What the fiber GbE

NIC LEDs mean

The following table explains what the LEDs on the fiber GbE NIC mean.

10=OFF

100=GRN

1000=YLWor1000=ORG

Off Data transmits at 10 Mbps.

Green Data transmits at 100 Mbps.

Yellow(single-port)Orange(multiport)

Data transmits at 1000 Mbps.

LED type Status indicator Description

LED type

Status


LNK On A valid network connection is established.

Off There is no network connection present.

ACT On There is data activity.

Off There is no network activity present.

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NVRAM5 adapter LEDs

About NVRAM5 The NVRAM5 adapter is also the cluster interconnect adapter when yourappliance is in a clustered configuration. The NVRAM5 adapter is supported inthe FAS980 and all FAS900 series cluster configurations except MetroCluster.

Location of LEDs The following illustration shows the LED locations for your NVRAM5 adapter.There are two sets of LEDs by each port that operate when you use NVRAM5 asa cluster interconnect adapter. There is also an internal red LED that you can seethrough the faceplate.

NVRAM5

L02 PH2

L01 PH1

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What the LEDsmean

The following table describes the LEDs for an NVRAM5 adapter.

LED Type Indicator Status Description

Internal Red Blinking There is valid data in the NVRAM5.

CautionThis might occur if your system didnot shut down properly, as in the caseof a power failure or panic. The data isreplayed when the system boots upagain.

PH1 Green On The physical connection is working.

Off No physical connection.

LO1 Yellow On The logical connection is working.

Off No logical connection.

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NVRAM5 media converter LEDs

About the mediaconverter

The media converter enables you to use fiber cabling to cable your appliances ina clustered configuration.

Location of LEDs The following illustration shows the LED locations for your NVRAM5 mediaconverter.

Media converterLEDs

The following table describes the LEDs for an NVRAM5 adapter mediaconverter.

Mediaconverter

LED

Indicator Status Description

Green On Normal operation.

Green/Amber On Power is present but link is down.

Green Flickeringor off

Power is present but link is down.

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DAFS network adapter and IB cluster adapter LEDs

Location of LEDs The following illustration shows the LED locations for a DAFS network adapter.The IB cluster adapter has similar LED locations but also has two ports.

What the LEDsmean

The following table describes the LEDs for a DAFS network adapter and IBcluster adapter.

Amber

Green


On Off Link.

Off Off No link.

Flashing Off HBA asserted/panicked.

On Flashing orOn

HBA transmitting/receiving data.

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Remote management card LEDs

Location of LEDs The following illustration shows the location of the remote management cardLEDs.

What the LEDSmean

The following table explains what the LEDs on the remote management cardmean.

LAN LEDs

Diagnostic LEDs

LED type

Status

Indicator Description

LANconnection

LEDs

Green The LAN connection is valid.

Red There is no connectivity present.

DiagnosticLEDs

Blinks code This LED flashes red consecutively for the firstdigit of the code, and then subsequently pausesand blinks once with a pause between blinks.

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3111 Error occurred during the LAN loopback test.

4111 Incorrect data returned during the UART1 test(Universal Asynchronous Receiver/Transmitter).

4112 No data returned during UART1 test.

4211 Incorrect data returned during UART2 test.


4311 Incorrect data returned during UART485 test.


LED type

Status

Indicator Description

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Power supply LEDs

Location of LEDs The following illustration shows the location of the LEDs on your appliancepower supplies.

What the LEDs on

your powersupplies mean

The following table explains what the LEDs on your appliance power suppliesmean.

AmberGreen

LEDtype Amber Green Description

PowersupplyLED

On On The AC power source is good and ispowering the system.

Off Blinkinggreen

The AC power source is good and thepower supply is in standby mode.

On Off The AC power source is good, but nopower is reaching the power supply or the

power supply failed.

Off Off There is no power to this power supply.

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Chapter 5: Maintenance and Servicing 75

5Maintenance and Servicing

About this chapter This chapter lists field-replaceable units (FRUs) that are available for yourappliance, and describes the tasks you must complete to replace each type ofFRU.



Field-replaceable unit overview on page 76

Replacing the cable management tray on page 78

Opening the PCB carrier on page 80

Removing the PCB carrier on page 82

Replacing the motherboard tray on page 84

Replacing the motherboard lithium battery on page 87 Replacing the memory card subassembly on page 90

Replacing SDRAM DIMMs on the memory card subassembly on page 93

Replacing expansion adapters on page 97

Replacing fan subassemblies on page 113

Replacing the power supplies on page 117

Replacing the control panel subassembly on page 121

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76 Field-replaceable unit overview

Field-replaceable unit overview

About FRUs A FRU is a component in your appliance that you can replace if it fails. FRUsmust be purchased through NetApp or from an authorized reseller.

Units you canreplace

The following list specifies the FRUs in your appliance:

Cable management bracket

Motherboard tray, including PCB carrier

Motherboard lithium system battery

Memory card subassembly

DDR SDRAM DIMMs on the memory card subassembly Expansion adapters

NVRAM4 (nonvolatile random access memory) adapter (supported inearlier cluster configurations that use the VI or IB cluster adapter andMetroCluster)

NVRAM5 adapter (supported in the FAS980 and allFAS920/FAS940/FAS960 series cluster configurations exceptMetroCluster)

Fiber GbE network adapters

Copper GbE network adapters Remote management card adapter

FC-AL adapters for storage

Fibre Channel target mode adapter

DAFS network adapter

Fibre Channel tape back up adapter

FC-AL NIC for remote SyncMirror

SCSI tape backup adapter

IB cluster adapter in clusters using NVRAM4 adapters

VI cluster adapter in clusters using NVRAM4 adapters

IPSec adapter

Fan subassembly

Power supplies

Bezel

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Control panel subassembly

CompactFlash card

What to do if thefailed item isnt on

the FRU list

If you need to replace a component that is not in the FRU list, call NetApptechnical support for instructions.

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78 Replacing the cable management tray

Replacing the cable management tray

About replacing thecable managementtray

The cable management tray functions to direct all network cables away from theback of your appliance. You must remove it to replace FRUs inside the PCBcarrier.

Removing the cablemanagement tray

To remove the cable management tray, complete the following steps, using thefigure for reference.

Step Action

1 Remove all cables from the cable management tray.

2 Unhinge the cable management tray from the back of yourappliance by lifting the tray, and then pulling out the tabs fromthe slots on the PCB carrier.

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Installing the cablemanagement tray

To install your cable management tray, complete the following steps.

Step Action

1 Align the tabs on the tray with the slots on the back of your

appliance.

2 Insert the tabs on the tray into the slots and secure it by gentlylowering the hinges and locking the tabs into place.

3 After you connect all the cables to your appliance, secure themto your appliance through the tray cable holders, as shown in thefollowing illustration.

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80 Opening the PCB carrier

Opening the PCB carrier

Reasons to openthe PCB carrier You open the PCB carrier to access the motherboard tray, memory cardsubassembly, expansion adapters, and other FRUs.

Opening the PCBcarrier

To open the PCB carrier for access to the internal FRUs, complete the followingsteps, using the figure for reference.

Thumbscrews

Cam handle

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Step Actions

1 Shut down your appliance by entering the following command at theconsole:

halt


NoteYou must perform a clean shutdown to replace components inside thePCB carrier of your appliance.

2 Turn off and disconnect the power to your appliance.

3 Put on the antistatic wrist strap and attach the grounding leash to thechassis.

4 Remove the cable management tray.

5 Loosen the three thumbscrews on the back panel of the PCB carrier.

6 Carefully pull the cam handle so that the PCB carrier slides out fromthe chassis until the carrier tabs click to lock the slide rails in plac

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