Institute of Leadership and Organisation Development, Civil Service College

> P R O S P E C T U S <..............................................................................................

F O R O D P R A C T I T I O N E R S

The ILOD promotes and supports the development of leadership and organisation development capabilities in the Public Service, with the aim of building up leaders, managers and practitioners to lead, support and sustain change and transformation in their organisations. We do so by providing assessments and diagnostics; learning

and development programmes; and consultancy and advisory services to public agencies in the areas of leadership and organisation development.

The ILOD also conducts research to inform our work in leadership and organisation development, and to sharpen our understanding and practice to provide effective

leadership and organisation interventions and solutions to the public agencies.

Through these and our partnerships with key stakeholders, we aim to develop effective leaders, engaged employees, high performing teams, and excellent

organisations.

ABOUT THE INSTITUTE OF LEADERSHIP AND ORGANISATION DEVELOPMENT (ILOD)

2 | PROSPECTUS

The Singapore Public Service is operating in an increasingly complex environment. Not only do policies now need to be more robust, their implementation also needs to be better coordinated to meet citizens’ needs. Faced with such demands, organisations now have to take a more long-term approach, embracing change and creating more opportunities for synergies and shared learning. There is an urgent need to build up Public Service officers’ capabilities in identifying organisational gaps, managing change effectively, and facilitating productive discussions.

As an OD practitioner, you play an important role in supporting your leaders and colleagues, and helping your agency better respond and build resilience to the ongoing challenges.

The Institute of Leadership and Organisation Development (ILOD) supports the development of your OD capabilities, with the aim of deepening the OD capacity in our Public Service. The programmes in this prospectus have been developed and tailored to mature you in your role as an OD practitioner.

B U I L D I N G O D C A P A B I L I T I E S I N T H E P U B L I C S E R V I C E..............................................................................................

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To ensure a clear focus in the pursuit of excellent organisations, engaged employees and effective teams, we have identified three key areas of work that practitioners must excel in.

O D P R A C T I T I O N E R C O M P E T E N C Y F R A M E W O R K

4 | PROSPECTUS

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The 3 key areas of work comprise:Addressing Performance Gaps: This involves recommending appropriate interventions that effectively close organisational performance gaps.

Enhancing Team Performance: This requires practitioners to develop well-designed processes that build effective teams, provide positive experiences for its members and allow deep learning within the team.

Facilitating Behavioral Change: This requires practitioners to design appropriate strategies that ensure the smooth introduction and acceptance of organisational transitions by affected stakeholders.

One fundamental competency that all practitioners must possess, in addition to the above skill sets, is personal mastery (being aware of one’s inner world and the influence it has on one’s behavior and decisions). This is because practitioners need to be attuned to how their biases can influence the way they carry out organisational interventions.

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In executing these 3 key areas of work, your main role is anchored on one purpose:

to help the organisation become more effective over time.

Y O U R R O L E S & M I S S I O N

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There are 3 key roles that OD practitioners can play to help their organisations become more effective. They are:

O R G A N I S A T I O N A L D I A G N O S T I C I A NYou see past surface symptoms and work on diagnosing the root cause(s) behind the performance issue. You partner with your stakeholders to gather and make sense of the data by applying behavioral sciences, before formulating appropriate interventions to close the performance gaps.

B E H A V I O U R A L C H A N G E A G E N TYou know change can be challenging and understand the psychological aspects that impact your colleagues when they undergo changes. You get members of the organisation involved in shaping change, and help them make the transitions to new ways of thinking and acting. You design appropriate strategies and interventions to enable the effective implementation of change initiatives.

G R O U P P R O C E S S F A C I L I T A T O RYou design and facilitate discussions and interventions across various levels of the organisation, from teams to the entire organisation. Because groups are an essential unit of work in organisations, you understand group dynamics and how to help teams become more effective, which includes team launches and team development interventions. At the organisational level, you help your organisation gain higher levels of collaboration and alignment.

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T R A I N I N G P R O G R A M M E SD E S I G N E D F O R Y O U

Starting Out:

OD Practitioner Foundation Programme (OD101)

Facilitation Skills for OD Practitioners (FA101)

Organisation Diagnosis Programme for OD Practitioners (DS101)

Seeing Systems, Strengthening Collaborations (TOW01)

Becoming a Professional:

Applied Change Management: Prosci® Change Management Certification Programme (ACM01)

Train the Trainer (TTT): Change Management Workshop (CMW10)

Managing Your Presence in Complex and Uncertain Times (MPU10)

Graduate Diploma: Leading and Sustaining Change (LSC)

Leading OD:

OD Practitioner Intermediate Programme (IPO10)

OD Practitioner Certification Programme (ODC01)

8 | PROSPECTUS

OrganisationalDiagnostician

Behavioural Change Agent

Group Process Facilitator

The Institute of Leadership and Organisation Development has developed a series of programmes that will help to equip OD practitioners with skill

sets and competencies to do their job well. These programmes aim to equip practitioners with the basic knowledge and skills to do their work

and strive towards achieving excellent organisations, engaged employees and effective teams.

< All information is correct as of 18 May 2018 >

P R O G R A M M E S

PROSPECTUS | 9

Organisation Development (OD) is an increasingly influential field of practice in the Singapore Public Service – one that is employed to support organisational transformation, manage complex change, and enhance organisational performance, while ensuring that employees stay engaged in the process. If you have just joined the OD function and would like to learn more about how you as an OD practitioner can contribute to your organisation’s health and effectiveness, this is the programme for you.

In this updated version of the OD Practitioner Foundation Programme, you will gain an overview of the OD practice field, its history and how it has evolved in the Singapore Public Service. You will also undergo a unique, immersive experiential exercise and a proven methodology that enables you to make sense of the complexities of organisational behaviour and the actions you can take to make a significant impact. The programme also provides you with the opportunity to build valuable networks and friendships with fellow OD practitioners from various Public Service organisations.

OD PRACTITIONER FOUNDATION PROGRAMME

For Whom:OD practitioners who are interested to learn about the definition and practices of OD, the OD cycle and the role of OD practitioners in organisations. This programme is also recommended for those who are involved in the Public Service Transformation (PST), Organisational Excellence (OE) and organisational change.

Duration:3 Days

Dates:11-13 Jul 201816-18 Oct 201823-25 Jan 2019

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O B J E C T I V E SBy the end of the course, you will be able to:

> Gain an overview of the OD practice field, its history and how it has evolved in the Singapore Public Service. > Develop insights on seeing organisations as systems, and some of the common and predictable challenges they face.> Appreciate how OD practice can contribute towards organisational health and performance.> Grow your network with the OD practitioner community in the Public Service.

O U T L I N E> The field of OD practice – history, contributions and evolution

> Key OD principles to guide your practice

> Seeing and working with ‘Organisations’ (The ‘Organisation Workshop’ exercise)

> Action Research – the process anchor of OD > Overview of OD Practice Areas: Change Management, Team Effectiveness, Employee Engagement

> Exploring next steps and what’s next for us

* Note: This programme is a pre-requisite for the following programmes: - Organisation Diagnosis Programme for OD Practitioners (DS101) - OD Practitioner Intermediate Programme (IPO10) - OD Practitioner Certification Programme (ODC01)

Please click here to sign up for OD101 if you are interested to attend it.

OD

101

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As OD practitioners, you are frequently required to facilitate focus group discussions, corporate planning sessions and action planning workshops. Very often, the quality of discussion during such sessions is dependent on the quality of facilitation. Having a high quality of discussion among the group members is a crucial ingredient for effective groups. Hence, investing in your ability to facilitate well can therefore reap significant dividends.

How can you improve your ability to facilitate? What core skills do you need to be an effective facilitator? What tools and techniques can you employ to facilitate small and large group discussions? What principles or considerations should you bear in mind when designing facilitated sessions?

The two-day course will provide answers to these questions. It also offers you an opportunity for hands-on practice with feedback provided to help you hone your skill as a facilitator.

FACILITATION SKILLS FOR OD PRACTITIONERS

For Whom:OD practitioners who are required to facilitate sessions such as meetings, focus group discussions, action planning workshops, corporate planning sessions, etc.

Duration:2 Days

Dates:28-29 Jun 201817-18 Sept 2018

12 | PROSPECTUS

O B J E C T I V E SBy the end of the course, you will be able to:

> Learn tools and techniques to conduct small group and large group facilitation. > Acquire core skills needed for facilitation such as questioning techniques, listening skills and scribing. > Learn how to deliver facilitated sessions such as meetings, focus group discussions and action planning workshops. > Develop general awareness on design considerations for facilitated sessions such as corporate planning sessions and visioning exercises.

O U T L I N E > Introduction to facilitation and how it supports OD work

> Facilitators’ core practices- questioning techniques, listening skills and scribing

> Tools and techniques for facilitating small and large group discussions

> Practice session with 360 degree feedback

Please click here to sign up for FA101 if you are interested to attend it.

FA10

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PROSPECTUS | 13

As OD practitioners, we often find ourselves playing a role in addressing organisational issues such as employee engagement and inter-department/intra-agency collaborations. To do so, there is a need to probe deeper and to collect and make sense of information to find out the possible root causes of issues we observe. Only then can we make the appropriate recommendations on the interventions and follow-up actions can be taken.

This two-day programme will equip you with the basics on organisational diagnosis and address the following questions:

- How is organisational diagnosis useful and impactful? - When do we conduct organisational diagnosis? - What are the key tasks performed during diagnosis and what are some useful models that we can tap on?

In addition, opportunities for practice and feedback given during the course will help you to hone your skills as an OD practitioner.

ORGANISATION DIAGNOSIS PROGRAMME FOR OD PRACTITIONERS

For Whom:OD practitioners who are interested to equip themselves with organisation diagnostics skills to enhance organisation performance.

Duration:2 Days

Dates:20-21 Aug 2018

14 | PROSPECTUS

O B J E C T I V E SBy the end of the course, you will be able to:

> Gain a good understanding of what organisation diagnosis is.> Appreciate the importance of doing organisation diagnosis.> Acquire knowledge on different organisational diagnostic models.> Acquire skills to perform the key tasks required for organisation diagnosis such as entry /contracting, data collection, data analysis and feedback.

O U T L I N E > Overview of the OD process

> Why do organisational diagnosis?

> What is organisational diagnosis? - Introduction of the different types of diagnostic models - Use of organisational diagnostic models - Situations that call for organisational diagnosis

> How to do organisational diagnosis? - Entry/contracting - Data collection - Data analysis - Feedback

* Course Requirements Participants should have attended the OD Practitioner Foundation Programme or have a basic understanding of OD. Participants should preferably have at least 1-2 years of working experience.

Please click here to sign up for DS101 if you are interested to attend it.

DS1

01

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To reap the benefits of collaboration and partnerships at work, we need to first understand the dynamics of organisational systems in our workplace.

Developed by organisational systems pioneer Barry Oshry, this workshop provides a unique immersive experience that sheds insight to the social dynamics between top executives, middle managers, line workers and customers. You will through this experience gain rich insights on the ‘predictable’ challenges frequently encountered in establishing partnerships and how these challenges can be mitigated.

SEEING SYSTEMS, STRENGTHENING COLLABORATIONS

For Whom:OD practitioners who want to be more effective in the design of interventions by understanding the social dynamics of organisational systems.

Duration:1 Day

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O B J E C T I V E SBy the end of the course, you will be able to:

> See systemic conditions rather than personalities.> Identify and avoid predictable, dysfunctional patterns. > Deal with the root, not the symptom, of many organisational challenges.> Get a better understanding of power dynamics, and how to intervene for higher levels of partnership.> Gain an appreciation for the difficult challenges faced at all levels of the organisation.> Learn strategies for building successful partnerships across organisation systems.

Note:As of 1 April 2018, this workshop is offered only as an inhouse workshop for agencies. Interested parties may email cscollege@cscollege.gov.sg to enquire further.

TOW

01

PROSPECTUS | 17

Faced with a rapidly changing environment and growing citizen expectations, organisations in the Public Service are increasingly required to respond by being more innovative in their change initiatives. While some of these initiatives have found success, there are likely many others that have not. Their inefficacy can be attributed to the lack of attention paid in securing acceptance of the change by the affected stakeholders.

Change initiatives are implemented to improve organisational performance. In order for change initiatives to be successful, it is important to manage the human side of change properly to ensure employees continue to feel engaged and support the change.

What can you do as OD practitioners to improve the effectiveness of the change initiatives? How should you structure the management of these initiatives for success? What systematic approaches can you adopt to manage the human side of change? What can you do to foster the acceptance of change by the affected stakeholders?

APPLIED CHANGE MANAGEMENT: PROSCI® CHANGE MANAGEMENT CERTIFICATION PROGRAMME

For Whom:OD practitioners or members of a change project team involved in implementing change management efforts in their organisations.

Duration:3 Days

Dates:3-5 Jul 201818-20 Sept 201827-29 Nov 2018

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O B J E C T I V E SBy the end of the course, you will be able to:

> Building the business case for effective change management in your organisation.> Develop a change management strategy and plan for your project.> Apply the ADKAR™ Model in helping managers and supervisors effectively manage the people side of change.> Apply Prosci’s® change management methodology, tools and templates to an actual project from their organisation.

O U T L I N E

AC

M01

> Psychology of Change

> ADKAR™ Model: Fundamentals of managing the people side of change

> Change Management Process (Prosci’s® 3-Phase Process) 1. Preparing for Change: Change Management Strategy, Best Practices in Change Management 2. Managing Change: Communication Plan, Sponsorship Road map, Resistance Management Plan, Coaching Plan, Training Plan, Master Change Plan 3. Reinforcing Change

* Course Requirements Participants are strongly encouraged to come as a team or at least with another change team member (i.e. project team formed to manage a particular organisational change initiative which ideally should include the OD practitioner). Registered participants will be required to do some pre-work, and should be prepared to have a phone or email discussion with the trainer, Ms Rhiannon Cooke, 2 to 3 weeks before the programme.

Please click here to sign up for ACM01 if you are interested to attend it.

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“There are too many changes happening in my organisation.” “The managers in my organisation feel lost and they don’t know how to help their officers.” Sound familiar to you? You are not alone. As an OD practitioner, you have a crucial role in enabling your organisation to build and scale up its change management capabilities, and ensuring that your managers have what it takes to help their officers transit through organisational changes as smoothly as possible. In this programme, you will learn how to facilitate effective change management workshops and take away a toolkit that will deepen your organisation’s change management capabilities.

TRAIN THE TRAINER: CHANGE MANAGEMENT WORKSHOP

For Whom:OD practitioners or managers who have basic facilitation skills and are likely to facilitate change management workshops for managers in your organisation.

Duration:6.5 Hours

Dates:27 Jun 201821 Feb 2019

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O B J E C T I V E SBy the end of the course, you will:

> Gain awareness of the role managers play in helping officers transit through change. > Acquire a language to process and describe the factors that impact successful change for individuals.> Obtain practical tips for immediate application.> Understand the considerations behind the design and delivery of change management workshops.> Be provided with a toolkit to facilitate such workshops.

O U T L I N E

CM

W10

> Understanding change management and why it matters

> What managers can do to support staff through change

> Considerations behind the design and delivery of the workshop

Please click here to sign up for CMW10 if you are interested to attend it.

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As an OD practitioner, how can you effectively manage your presence in complex and uncertain times to serve your organisation and its people?

OD practitioners are often called upon to navigate change. With change, tension arises, and your reactions affect the effectiveness of your impact as a practitioner. Learning how to project a calming presence can help to create conducive conditions to move the people and organisation forward during uncertain, complex and tense situations.

MANAGING YOUR PRESENCE IN COMPLEX AND UNCERTAIN TIMES

For Whom:OD practitioners with a basic understand-ing of OD and at least five years of relevant experience, and likely to oversee junior OD practitioner(s) and lead the design and delivery of OD interventions.

Duration:3 Days

Dates:2-4 Jul 201820-22 Nov 2018

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O B J E C T I V E SBy the end of the course, you will be able to:

> Understand how your inner self impacts your outer work and presence.> Manage your anxiety when working in complex and uncertain times.> Learn a framework and language to manage tension > Identify options to respond to tension to better serve the people and organisations you work with.

O U T L I N E

MPU

10

> External environment - role as OD practitioners, key challenges and inspirations

> Internal responses to key challenges

> Role of tension

> Core competencies to work with tension

> Identifying our patterns when dealing with tension

Please click here to sign up for MPU10 if you are interested to attend it.

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In the current context of the SIngapore Public Service, which is characterised by rapid and unrelenting change, organisations have to transform themselves to adapt to the external environment. For organisations to transit smoothly during times of change, the change must begin and come from the individual.

Gain a strong grounding of Organisation Development and Organisational Learning disciplines that delve into individual transformation with this programme. The programme will also cover topics such as personal mastery, building shared vision, reframing mental models, creating safe space for generative conversation, understanding cause and effect relationships, leadership and change management which are pivotal to organisational change, as well as building of learning capacity in organisations.

GRADUATE DIPLOMA: LEADING AND SUSTAINING CHANGE

This programme is designed for the following individuals:- A manager who wants to develop your capability in leading change effectively.- An OD practitioner with 2 or more years of experience who wants to develop your capability in facilitating change effectively.

Duration:Approx. 25 Days

Dates:22 May 2018 - 20 Mar 2019

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O B J E C T I V E SBy the end of the course, you will be equipped with the tools and processes to help you:

> Clarify stakeholder expectations and the desired future of change initiatives.> Understand the current reality of your organisation’s change initiatives. > Identify leverage points for change efforts and interventions.> Engage the commitment of stakeholders so that the change is sustainable.> Build your capacity to lead change effectively.

S T R U C T U R E

LSC

The 9-month programme comprises of:

> 1 pre-session and 1 project scoping session with your sponsors and you; and

> 5 modules delivered over 22 days (These modules, which will be conducted as daytime classes, will be held at various times of the programme term.)

* Registration: Please note that the registration for this programme is only by nomination.

Organisations are required to nominate a minimum of two officers as the programme structure relies on the concept of paired learning partners. The paired partners are expected to work together on their projects, thereby allowing the pair to learn from, and provide immediate feedback to each other.

For more information, you may download the programme brochure here.

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Organisation Development capabilities are critical in supporting organisational performance and health, especially today where the public service is transforming the way we operate.

In this programme, you will learn how to position OD work in your organisation. You will develop your competence and confidence to support your leaders to achieve strategic outcomes, while building an agile and resilient workforce through sustainable and ethical leadership. You will gain a strong grounding in OD principles and practices, including opportunities to develop your self-awareness, while applying your learnings to current issues faced by your organisation.

Each module has been designed with a focus on experiential learning, delivered by faculty members with deep experience and expertise across a wide range of OD interventions.

OD PRACTITIONER INTERMEDIATE PROGRAMME

For Whom:OD practitioners with a basic understanding of OD and at least five years of relevant experience, and likely to oversee junior ODpractitioner(s) and lead the design and delivery of OD interventions.

Duration:9 Days over 3 Modules

Dates:Run 1Module 1: 9-11 May 2018Module 2: 27-29 Jun 2018Module 3: 29-31 Aug 2018

Run 2TBC

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O B J E C T I V E SBy the end of the course, you will be able to:

> Build your capability and credibility as an OD practitioner to intervene strategically in your organisation and positively impact its effectiveness and health.> Increase your self-awareness by identifying your strengths and areas of development as an OD practitioner.> Broaden your knowledge of OD theories, models and methods and apply them to organisational change, group dynamics and stakeholder engagement.> Develop a systemic approach in organisational diagnostics and design fit-for- purpose interventions.> Increase your knowledge in organisation design, complexity and change to implement system-wide change efforts

* Registration: Please note that the registration for this programme is only by nomination. For more information, please email Karin at Karin_soh@cscollege.gov.sg.

IPO

10

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The first of its kind in Singapore, the OD Practitioner Certification Programme is a milestone programme offered to OD practitioners by the Civil Service College, in partnership with the Public Service Division.

Now in its third run, the programme has been updated and refined based on the experiences of the two earlier runs, and it promises to further meet the needs of OD practitioners in the Public Service.

In this programme, participants will be provided with a strong grounding in OD principles and practices. Each module has been carefully designed, with a focus on experiential learning, and will be delivered by faculty members with deep experience and expertise across a wide range of OD interventions.

Upon completion of the programme, participants will acquire deeper competencies in the practice of OD, gain greater recognition as OD professionals and be part of an invaluable network of OD talents in the Public Service.

OD PRACTITIONER CERTIFICATIONPROGRAMME

For Whom:OD practitioners who head or manage the OD function.

Duration:14 days (Stretched over 3 modules)

Dates:TBC

A GRADUATE DIPLOMA IN ORGANISATION DEVELOPMENT

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O B J E C T I V E SBy the end of the programme, you will be able to:

> Gain core knowledge on OD and learn how to use the OD consultancy cycle to enhance organisational health and effectiveness.> Increase your ability to use your intra-personal skills to deliver effective OD interventions. > Contract effectively and confidently with stakeholders.> Design and deliver effective group interventions to help teams achieve their tasks and maintain healthy group dynamics.> Design and deliver interventions that will support complex change at the whole-of-government level.

S T R U C T U R EThe programme is structured along two key components:

> Programme curriculum - Participants will attend 3 modules over a total of 14 days. These modules, will be conducted as daytime classes (except for Module 1, where there will be evening activities) and will be held at various times during the programme term.

> Post-programme deployment - After all modules have been completed, participants will gain actual practice experience and be deployed to work on actual projects across the Public Service (up to a maximum of 15 days).

OD

C01

* Registration: Please note that the registration for this programme is only by nomination and short-listed participants are required to undergo an interview. For more information, please email Irene at Irene_Yong@cscollege.gov.sg.

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Civil Service CollegeInstitute of Leadership and Organisation Development

31 North Buona Vista Road Singapore 275983www.cscollege.gov.sg

For any enquiries, please feel free to contact us at cscollege_ILOD@cscollege.gov.sg.

> C O N T A C T U S <..............................................................................................