Extending The Retail Customer Experience

Solutions for customer on-boarding and “pop-up” retail

May 2009

Copyright © SOS Personal Learning Solutions Ltd. 2009

LiveCoach – POS Diversification

2Copyright © SOS Personal Learning Solutions Ltd. 2009

LiveKiosk is an easily deployed solution that is a high-touch, interactive (live video & collaboration) experience that creates a rich consultation presence at the touch of a kiosk.

"The SOS solution has provided us with a key point of differentiation in a very competitive marketplace while also increasing the efficiency of our brokers and our sales of policies". DPMM retail insurance brokers

LiveCoach Retail KioskLiveKiosk diversifies the options for customers at retail enabling:

1. Increased revenue via sales optimization

2. A low cost, centrally managed sales channel

3. Mobility – stretch the retail footprint

4. Enriched sales delivery via language /SME access.

5. Post sale onboarding/consultation

6. Exceptional client engagement

7. Direct training channel for retail staff

SOS Results/Benefits

Results from SOS LiveKiosk:•$0 - $10mm Sales growth – “pop-up retail channel:Financial services retail

•50% Increase Sales Close Rate – Financial services retail

•Differentiation – Consumer electronics, financial services

•60% Increase Market Share – Consumer electronics

•300% Increase Service Upsells (with less than 1% Churn) – Canadian ISP

•95% Top Box Customer Satisfaction – Canadian Telcos, consumer electronics

4Copyright © SOS Personal Learning Solutions Ltd. 2008

LiveKiosk attributes:•SaaS deployment model•Firewall friendly (HTTP based)•Small client side app (1.45 Mb)•Verisign approved for Scalability•Microsoft .Net framework•Browser agnostic•All MS OS (incl Win 7)•Low Bandwidth requirement– 256kb•2-way video/audio•Full suite of support/learning collaboration•Call intelligent routing•Learning and content management systems•Data management and reporting

5Copyright © SOS Personal Learning Solutions Ltd. 2008

The Solution – SOS LiveKiosk™

Who We Are

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SOS LiveCoach has delivered a combination of these solutions since 1995:

SOS History

7Copyright © SOS Personal Learning Solutions Ltd. 2009

SOS has been in the training and support industry for 14 years, delivering live interactive solutions both onsite and online. Our online service has been offered both via a kiosk and at user’s home/workstations (our LiveCoach service);

1995 Foundation of the company is corporate training and field tech support

2001 Development of LiveCoach

2002 LiveCoach Enterprise Training (MS Office)

2004 HP LiveCoach - HP Canada (Digicam program)

2005 LiveCoach Internet Program - Bell Canada, Rogers Cable

2006 Licensing of LiveKiosk - Financial Services retail

20072008

Rogers LiveCoach Campaign rolled out across CanadaRogers Wireless LiveCoach for Smartphone on-boarding

2009 Charter LiveCoach – Charter Communications (US Cable)