extending the hr cloud with cloud technologies, machine learning and bots

Copyright NGA Human Resources. All rights reserved.

Extending HR With Cloud Technologies, Machine Learning and Bots

Disrupt HR with HR Bots

1


Welcome

Amit Soni

Global Director Digital HR

Technologies

Melissa Corfield

Vice President, SAP Cloud

Platform

Copyright NGA Human Resources. All rights reserved. 3

CUSTOMER

Melissa Corfield, SAP Cloud Platform

July 2017

SAP Cloud PlatformDriving Innovation in HR


Key Trends / Challenges

“ HR leaders who “lean into” new technologies, platforms, and

ways of working, and who explore and invest in enabling

agility through constant reinvention, will be strongly

positioned to have an impact on business results and

employee experience.”Source: Deloitte Global Human Capital Trends 2017

“ In 2015, millennials became the largest share

of the workforce. By 2025, that number will be

76 percent globally.”

Source: Accenture Disruptive Technology Trends 2017

“ Nearly 80 percent of executives rated employee experience very

important (42 percent) or important (38 percent), but only 22

percent reported that their companies were excellent at building

a differentiated employee experience.” Source: Deloitte Global Human Capital Trends 2017

CUSTOMER© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Copyright NGA Human Resources. All rights reserved. 5CUSTOMER© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

“The digital future of HCM utilizes intelligent cloud platforms that can adapt to their business and HR needs to ensure optimal

performance and provide the best possible employee experience.”

Ventana Research/June 2017


Employee Engagement Simplicity and Productivity Data Driven

• Responsibility for Culture,

Engagement, End to End

employee experience

• Employee Centric vs HR

Centric technology

• Attract and Retain top Talent

• Leverage best of breed

applications

• Leverage new technologies:

Digital apps, Machine

Learning, AI and bots

• Seamless user experience,

data security & end to end

process integration

• Broad data foundation drives

business intelligence

• Opportunity to increase

productivity, profitability and

competitive advantage


Key Themes

Copyright NGA Human Resources. All rights reserved. 7CUSTOMER© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Cloud Platform

AGILE DIGITALOPTIMIZED

Power your AGILE business with

the ability to quickly extend and

customize existing cloud and on-

prem apps – regardless of vendor

applications

OPTIMIZE business opportunities

by connecting your cloud and

on-prem apps and integrating your

entire HRIT landscape and

business processes

Innovate rapidly and easily with a

platform that simplifies building

DIGITAL apps in the cloud to solve

new problems, engage new

customers, and drive new revenue


SAP Cloud Platform

The enterprise capabilities you need to be agile, optimized and digital

Business Services

Mobile

Security

Data & Storage

Dev & OpsUser Experience Internet of Things

Integration Collaboration

Analytics

Machine Learning

Multi-Cloud



Standardized Core Process

+ New Innovations

= The Digital Future of HR


A new approach…


Straight Talking HR Bots to Underpin Successful Future Workplace


Technologies Will Always Disrupt Business

2000

2005

2020

2013

1960


New Disruptive HR Trends and Operating Models

• HR as an Experience, Simplification, Hyper Personalization

• Culture of Active engagement, Continuous Feedback, Continuous learning, Collaboration

• Work 4.0 : Demands of Industry 4.0 + Generation Z + Digital Natives.

Drones

Augmented

Reality

Cyborgs

Autonomous

Cars

Blockchain

Public WLan

Machine

Learning

Smart Guides

Smart

Factories

Sensors

Digital Me


Interacting with 5 Generations of Employees

Self-Service & E-mail

Gen XBorn 1965 – 1976

Telephone & Call Center

Mobile& Chat

In-person contact

Bots & Social

Gen Y & MillenialsBorn 1977 – 1997

TraditionalistsBorn pre 1946

Baby BoomersBorn 1946 – 1964

Gen ZBorn after 1997

Digital nativesDigital immigrants

Employee interaction preferences


New Disruptive Technologies

• AI is the new UI : from Mobile 1st to AI 1st (Humanized and Conversational )

• Text Text, Voice and Images

• Massive surge in messaging platform like WhatsApp. 4 billion users (half of world),

6 of best 10 apps are messaging apps

14


XtendHR: Cloud Platform Apps

HR Payroll and Admin Automation Apps

SAP Cloud Platform

NGA HR Data Control

CenterNGA Hiring Assistant NGA ID Sync

Core HR

Applications



Employee Engagement Apps

SAP Cloud Platform

NGA Case

Management Central

NGA HR Request

Central

NGA Rewards

Central

NGA Courses NGA My Timesheet How May I Help You?

Core HR

Applications



Carrier

Dashboard

Continuous

Learning

HR

ChatBots

Co-Innovation Apps with Customer

SAP Cloud Platform

Core HR

Solutions

Other AppsSuccession

Planning

Blockchain in

Hiring


What is Humanized Chatbot

Benefits

24*7 help: Saves time (money) for employees, managers, HR admins and agents.

Almost zero training required for existing and new features – helps in change

management.

Simplify Work. Improves employee engagement and system adoption - clicks with your

workforce.

Lower TCO: runs in Cloud, Bot as a service.

Purpose

Humanized conversation with people

using artificial intelligence to help

them with access to information, do

simple transactions, alerts for

important events, access simple

KPIs , company FAQ’s , navigation

to HR processes

Features

• Powered by Humanized AI

• Mobile, voice enabled

• Internal and external facing

• Works on top of different HR sys

• Respects configured HR security,

access and authorizations


BOTS as a Service : Deployment

Core ApplicationsUsers Apps

NGA’s or Customers Cloud Platform Instance

HR Chatbot Carrier Dashboard

Rewards Central My Carrier

Case Management Central Customer Apps

SAP Leonardo

Cloud Integration

Core Applications

Google Chatbot Plaform

Microsoft Azure, LUIS, Chatbot

On-Premise

Other

Cloud AppsApps

as a Service

Platform

as a ServiceSAP

Cloud Platform

SF Cloud


Demonstration of XtendHR Bot

2

0


Find Out More

Start Your Digital Journey Today! Learn more:

http://www.ngahr.com/digitalhr

XtendHR: Extend Your HCM Solution with High Performance Cloud Apps

Download the brochure:

http://resources.ngahr.com/

xtendhr-extend-your-hcm-

solution-high-performance-

cloud-apps

Digital HR: Embark On A Journey To A Better Employee Experience

Download the brochure:

http://resources.ngahr.com/

digital-hr-embark-journey-

better-employee-experience

Analyzing the Digital Workplace in Europe

Download the recording of this webinar: http://resources.ngahr.com/analyzing-digital-workplace-europe

http://www.ngahr.com/digitalhr

http://resources.ngahr.com/xtendhr-extend-your-hcm-solution-high-performance-cloud-apps

http://resources.ngahr.com/digital-hr-embark-journey-better-employee-experience

22

Amit Soni

Global Director Digital HR Technologies, NGA HR

[email protected]

Melissa Corfield

Vice President, SAP Cloud Platform, SAP

[email protected]

More Questions? Contact us.

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