Extending the Boundaries of Extending the Boundaries of Business Through Enterprise Business Through Enterprise Mobility SolutionsMobility Solutions

Extending the Boundaries of Extending the Boundaries of Business Through Enterprise Business Through Enterprise Mobility SolutionsMobility Solutions

Jerry MeerkatzVice President and General Manager

Jerry MeerkatzVice President and General Manager

VisionVisionVisionVision

Corporate VisionTo be the leading IT Solutions Provider

Integration of core technology, software, applications, and services – from Compaq and our partners – as well as an in depth

understanding of business and industry needs to deliver greater value to our customers

Enterprise Mobility SolutionsCompaq will be the Leading Enterprise Mobility Solutions Provider

What are Enterprise Mobility Solutions?What are Enterprise Mobility Solutions?What are Enterprise Mobility Solutions?What are Enterprise Mobility Solutions?

Wireless, wired, broadband and voice technologies

Access devices, infrastructure, disconnected mobility technology

Applications and middleware Services to advise, implement and

support Future technologies

Definition: Enabling anytime, anywhere information access to improve business results. Encompassing… Broadband

Devices

Services

Wired

Voice

DisconnectedMobility

Wireless

FutureTechnologies

Enterprise

Mobility

Solutions

Applications & Middleware

Customer NeedsCustomer NeedsCustomer NeedsCustomer Needs

Fundamentally…– reduce costs

– increase revenue

– create competitive advantage

Specifically…– increase productivity

– order cycle time reduction

– real time access to customer data

How can mobility solutions help…

Customer QuestionsCustomer QuestionsCustomer QuestionsCustomer Questions

Why do I invest now? How will I be able to access

data anytime, anywhere? What are the benefits of

mobility solutions? How would I implement a

mobility solution? How will I protect my

investments in a rapidly changing environment?

No Easy AnswersNo Easy AnswersNo Easy AnswersNo Easy Answers

Challenges for Mobility Solutions Security Bandwidth/speed Competing WW standards Lack of common infrastructure Market confusion, unclear leaders

Compaq will… Compaq will… Compaq will… Compaq will…

Solve customer needs by globally delivering scalable, secure, end-to-end solutions which

will provide anywhere, anytime access to enterprise data.

Solve customer needs by globally delivering scalable, secure, end-to-end solutions which

will provide anywhere, anytime access to enterprise data.

Through Strategic ImplementationThrough Strategic ImplementationThrough Strategic ImplementationThrough Strategic Implementation

Develop repeatable solutions that integrate core hardware technology, software, applications and services

Form key strategic partnerships with hardware, application and middleware providers

Drive market awareness and understanding of mobility benefits Deliver

customized solutions to meet individual customer requirements and business needs

We will leverage Compaq’s strengths in innovative access devices, IT

infrastructure for enterprises and carriers, and Compaq Global Services

We will leverage Compaq’s strengths in innovative access devices, IT

infrastructure for enterprises and carriers, and Compaq Global Services

Compaq has a robust combination of…Compaq has a robust combination of…Compaq has a robust combination of…Compaq has a robust combination of…

Breadth and depth of experience in wireless technology and services– Innovative access devices: iPAQ Pocket PC, iPAQ BlackBerry

– IT infrastructure for enterprises and carriers

Global delivery through 38,000 Compaq Global Services Professional– Single point of accountability

Total Life Cycle capabilities

Rich partnerships with mobility leaders– Strategic development: Microsoft, Cisco, Intel

– Applications: Siebel, SAP, 7-24, Oracle, Infowave

– System integrators: Accenture, Cap Gemini, EDS, KPMG

Vertical Expertise and skill sets.

Initial Target MarketsInitial Target MarketsInitial Target MarketsInitial Target Markets

TelecomTelecom

FinancialFinancialServicesServices

RetailRetail

E-governmentE-government

MobilityMobility

Build critical 911 capabilitiesBuild critical 911 capabilitiesBuild critical 911 capabilitiesBuild critical 911 capabilities

Challenge Provide subscribers with 911 tracking and location

services, as required by federal law

Solution Provide technology that spans multiple devices

– handhelds, the network infrastructure and the intelligent systems

Impact Ability to pinpoint 911 calls within 10 meters of

origin Immediate compliance with regulatory requirements Subscribers get improved safety offering

Sprint PCS

Managing a Worldwide Network of Managing a Worldwide Network of Claims Adjustors: Claims Adjustors: Royal & SunAlliance Royal & SunAlliance Insurance GroupInsurance Group

Managing a Worldwide Network of Managing a Worldwide Network of Claims Adjustors: Claims Adjustors: Royal & SunAlliance Royal & SunAlliance Insurance GroupInsurance Group

Challenge To deliver compelling business value by increasing customer satisfaction and reducing costs

by better management of a worldwide network of claims adjustors in an environment of rapidly changing information.

Solution Compaq iPAQ BlackBerry Wireless email solution allows Royal & SunAlliance to proactively

deliver new information so adjustors can have real-time access to information.

Impact Real-time access to information allowed adjustors to handle claims faster and more efficiently,

which resulted in a competitive advantage because they could respond to and resolve claims faster.

Enabled adjustors to receive new claim information while out in the field, so that schedules could be adjusted on the spot, which reduced their travel.

Provided unlimited usage for fixed fee, therefore saving both time and access charges.

Maximize efficiency and raise customer Maximize efficiency and raise customer service levels: service levels: Red RestaurantRed RestaurantMaximize efficiency and raise customer Maximize efficiency and raise customer service levels: service levels: Red RestaurantRed Restaurant

Challenge A large, upscale restaurant in Brazil wanted to

increase the lunchtime business by being able to handle more customers without adding tables.

Solution A repeatable Compaq Solution gave wait-staff

and management menu information, item availability, and time estimates on orders in the palm of their hands and at a central hosting station.

Impact Restaurant doubled the amount of customers that

could be handled during the lunch hour, and doubled sales.

Dramatically increased service and the dining experience by managing the flow and timing of the the dining process.

Improving medical care in real-time:Improving medical care in real-time:US Department of Veterans AffairsUS Department of Veterans AffairsImproving medical care in real-time:Improving medical care in real-time:US Department of Veterans AffairsUS Department of Veterans Affairs

Challenge Improve patient care through correct administration of

medicines in largest US hospital network

Solution Nurses administering medicines match bar codes of

medications with patient wristband bar-codes, verifying and immediately updating patient’s medical records

Compaq Global Services provides wireless LAN design and implementation in 3200 wards in 74 hospitals throughout US, delivers integrated medical carts with mobile computing solution

Impact Virtually eliminated medical errors from drug interactions,

under- and over- medications, wrong medications

Increasing quality for process industry:Increasing quality for process industry:New Zealand DairyNew Zealand DairyIncreasing quality for process industry:Increasing quality for process industry:New Zealand DairyNew Zealand DairyChallenge Monitor location and quality of dairy products through

all stages of production for $10B exporter.

Solution Upgraded product tracking and monitoring capabilities using

a wireless barcode tracking system wLAN with 802.11b infrastructure.

– Increased efficiencies by tracking all phases of product development throughout the 17 building production site.

– Met increasingly strict regulatory requirements

Impact Real-time Information was obtained simultaneously through

entire process which resulted in less spoilage, flow efficiencies and better tracking of lots.

Efficiency gains more than paid for the solution, and will allow for the wireless conversion of other process at a nominal cost.

What are we going to doWhat are we going to do What are we going to doWhat are we going to do Create and manage evolving mobility solutions strategy Define metrics and track measurements criteria to drive results Manage complete solution stack definition, which includes hardware,

OS, applications, middleware, and service. Develop strategic partner relationships Become “lighthouse” managers with pre-sales expertise Develop solutions playbook, collateral, and sales toolkits Drive alignment through Compaq Global Services wireless practice

These efforts will be accomplished through direct team and through the influence of a virtual team.

How are we going to do itHow are we going to do it How are we going to do itHow are we going to do it Enhance and leverage existing portfolio of solution sets

– Wireless LANs for enterprises and public access

– Wireless messaging

– Wireless CRM

– Wireless Enterprise applications

Develop and deliver additional wireless solution sets– Financial solution – early adopters for technology and solutions

– wLAN – creating access across enterprises

– Wireless gateway – allows enterprises to enable multiple applications through a common infrastructure

Begin transitioning in broadband efforts within 90-180 days Develop processes/plans for addressing rules of engagement and

communication around developer programs, partners, industry events and Centers of Excellence

In summaryIn summaryIn summaryIn summary Leverage iPAQ leadership to enable

anytime, anywhere access Expand partnerships and services to

help carriers and enterprises upgrade their infrastructures for wireless and mobility capabilities

Create end-to-end scalable, secure, supported mobility solutions

Apply services expertise to help customers improve business results with mobility and wireless