exponential change
TRANSCRIPT
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McMaster University LibraryExponential Change in Traditional Organizations
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http://www.slideshare.net/trzecia/exponential-change/
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Introduction
• New to McMaster
• 20+ years experience
• Public/academic libraries
• Grant initiatives involving archives, museums and others
• Systems background
• Last position: Wayne State University, Detroit
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Member: Gamer Generation
• Tauren (Horde Faction)• Hunter Class• Currently Level 70 and
enjoying the Burning Crusade
• Born: 20-Sep-2006
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The beginning of the story…
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July 2006• University Librarian at
McMaster University– Top 200 Universities
worldwide– Canada’s most research
intensive– Recognized as “Canada’s
most innovative”– Problem-based learning
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Why did I choose to come to Canada?
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Challenges
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McMaster University Library
• Challenges• Library in state of decline
– 1991: Ranked 86th among ARL
– 2006: Ranked 109th
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Challenges
• Lowest funded medical-doctoral library in Canada
• Lowest # of librarians in ARL• Lowest #FTE in ARL• Unionized environment• Length of service• App. 40% staff in “back office”• 10-15% of staff on LTD
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The kick in the teeth
• 8 weeks after I started: – Provost left– $20m structural deficit
• Freeze vacancies• Across the board cuts
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State of transition
• Three Provosts (one interim)• Two VPs Research• Two Deans of Humanities• Two Deans of Engineering• Currently: Interim Dean of Graduate Studies• Soon: Interim Dean of Social Sciences
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My first 18 months
Period of change…..(details forthcoming)
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Where we are….
• Budget– Library acquisitions exempted from campus-
wide budget cuts– $630,000 base budget increase– $600,000 one-time budget reallocation
• Two capital campaign items– $6m “Innovative Learning”– $4m “Learning Commons @ Thode”– $1.2m in donations this year
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Where are we now….• Created 7 new librarian positions
– Gaming Librarian– Marketing/Communications/Outreach– Teaching and Learning– Digital strategist– Digital technologist– E-resources– Archivist/Librarian
• Two new positions on the way– Data/GIS Librarian– Scholarly Communications Librarian
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Where are we now…• Inherited Classroom Audio Visual Services
– Staff of 10– Budget of $1m– Responsible for all classroom technologies
• Opportunity to integrate instructional technologies, academic resources, and support services
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Campus News
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Local News (The Spec)
Note: they read my blog!
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National News (CBC, G&M)
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National Television (Canada AM)
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One week: PR hat trick
University Affairs The SpecG&M
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Awards• Learning Commons: two significant awards:
– Rudy Heinzl award– PMI award
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Late breaking news
•Recipient 2008 ACRL Excellence in Academic Libraries Award•Sponsored by Blackwell Book Services•Previous recipients include:
•Cornell•Virginia•Arizona•Georgia Institute of Technology•Others
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Most importantly• Co-chair of the Provost’s Task Force on
Teaching and Learning– Identifying SWOT on our campus– Recommendations to Provost– Potential campus-wide impact on teaching
and learning
• Chair the Burlington Learning Space Design Committee
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How did we get here?
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“The Change Agent’s Handbook”
Full disclosure: a little reverse engineering!
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1. Clarify the mission, vision, and reasons for change
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A new message, bold vision, get attention
Do not fear to be eccentric in opinion, for every opinion now accepted was once eccentric.
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Today’s learner• Intuitively visual
communicators• Easily move between
virtual and physical• Learn through discovery• Respond quickly• Able to shift easily
– Diana Oblinger
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Vision and MissionVision
McMaster University Library will be recognized as Canada's most innovative, user-centred, academic library.
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Vision and MissionMission
The University Library advances teaching, learning and research at McMaster by:
• teaching students to be successful, ethical information seekers
• facilitating access to information resources • providing welcoming spaces for intellectual discovery • promoting the innovative adoption of emerging
learning technologies
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2. Establish the roles, responsibilities, and structure to support change
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Transformation Team
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Transforming our organization• Stopped doing what we didn’t need to do:• Eliminated copy cataloging as a function
– 8 voluntary separation packages;– 6 months pay– $300,000 salary savings
• 9 new positions created– 7 new librarians
• New positions=new functions
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Reassignments• Metatadata librarian• User Experience Librarian• Director of Liaison Program• Director of Assessment• Development officer• Clerical support:
– Digitization– maps– e-reserves– tiered reference
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Seven new librarians in one year!
• Digital Strategies Librarian (Nick Ruest)• Digital Technologies Librarian (John Fink)• Teaching and Learning Librarian (Karen Nicholson)• Marketing, Outreach, Communications Librarian
(Catherine Baird)• Immersive Learning/Gaming Librarian (Shawn
McCann)• E-Resources Librarian (Janice Adlington)• Archivist Librarian (Rick Stapleton)
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3. Develop the required leadership team capability
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Informed ourselves: guest speakers• Faculty: Dr. Brian Detlor (Business), Dr. Claude
Eilers (Classics) and Dr. Geoffrey Rockewell (Multimedia)
• Mike Ridley (Guelph)• Perry Willett (UofM)• Alane Wilson (OCLC)• Michael Stephens (tametheweb)• Joan Lippincott (CNI), • John Shank (blendedlibrarian.org)
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Retraining: Learning 2.0 @ Mac
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Learning 2.0 @ McMaster• 12 week program• use freely available online tools
– Blogger– Wordpress– Bloglines– Del.icio.us– Flickr– Firefox and plugins
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Investment in staff• Significant increase in funding allocated to
training and development– ALA– CLA– OLA– EDUCAUSE– CNI– Many, many more
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4. Assess the current situation
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Assessment• LibQUAL• SAILS
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Determine the key strategies for achieving the change
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Transformation: Four themes
• Transforming ourselves• Transforming our resources• Transforming our services• Transforming our facilities
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5. Develop implementation plans Implement and monitor progress
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Seven new librarians
• Digital Strategies Librarian (Nick Ruest)• Digital Technologies Librarian (John Fink)• Immersive Learning/Gaming Librarian (Shawn
McCann)• Teaching and Learning Librarian (Karen Nicholson)• Marketing, Outreach, Communications Librarian
(Catherine Baird)• E-Resources Librarian (Janice Adlington)• Archivist Librarian (Rick Stapleton)
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First in Canada: Reference service in Second Life
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First in Canada: Endeca
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First in Canada: Digital Commons
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Digital Dissertations
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Map Mashup and digital maps
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Drupal: Peace and War• Open source
content management
• Open content• Canadian Memory
Fund• Digitize materials
from 20th century peace and ward
• Partnership with Canadian Warplane Heritage Museum and Hamilton Public Library
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Evergreen • Open source ILS• Partnership with Windsor and Laurentian• Hope to be the first ARL to go open source
for our ILS (2009?)
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News to come….• “This close” to making a major
announcement• Getting into mass digitization• Innovative partnership – first of it’s kind in
the world• Partially supported by math and engineering
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Our Facilities Learning Commons @ Mills
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Thode Library Renovations
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6. Determine causes ofunder- and over-performance
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• Still a work “in progress”• Annual reviews
– UPC– Budget
• This year: Thode Science and Engineering Library staffing model review
• Staff vacancies: no “status quo”• Assessment plan: this year
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7. Apply learnings
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My own lesson:
Do not fear to be eccentric in opinion, for every opinion now accepted was once eccentric.
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Note of caution
Tell all the Truth but tell it slant---Success in Circuit liesToo bright for our infirm DelightThe Truth's superb surprise
As Lightening to the Children easedWith explanation kindThe Truth must dazzle graduallyOr every man be blind---
Emily Dickinson
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8. Celebrate, reflect, document
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ACRL Application
•Recipient 2008 ACRL Excellence in Academic Libraries Award•Sponsored by Blackwell Book Services•Previous recipients include:
•Cornell•Virginia•Arizona•Georgia Institute of Technology•Others
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