experts in right to manage & block management · 2020. 12. 6. · intercom systems, trimec...

Experts in Right to Manage & Block Management

BLOCK MANAGEMENT0207 1188 400 / [email protected]

mailto:sales%40canonbury.management?subject=Block%20Management%20-%20Request%20for%20informationhttps://canonbury.management/

0207 1188 400 [email protected]

canonbury.management

1 Block Management

2 The Canonbury Management Model

3 Reasons to Choose Canonbury:

- Cost reduction - Efficiency & transparency - Your data is accessible and secure - Exceeding industry standards - Caring for the environment

BLOCK MANAGEMENT

mailto:sales%40canonbury.management?subject=Block%20Management%20-%20Request%20for%20informationhttps://canonbury.management

BLOCK MANAGEMENTCanonbury was formed in 2003 to change the way in which property management takes place following the commencement of the 2002 Commonhold and Leasehold Reform Act.

We have undertaken extensive research into the block management process following our analysis of over 2500 Right to Manage claims.

We have looked at the reasons why lessees have had problems with their former managing agents and sought to alleviate these problems.

Canonbury Management is professional, dedicated, and responsive - a breath of fresh air! Thank you Canonbury. Ben Edwards Director of Bridge Court South RTM Company Ltd

We have now developed the most efficient and effective way to manage blocks of flats, which addresses the issues of lessees and exceeds the standards of both RICS Residential Management Code – the highest standard used by the courts of England and Wales to determine good practice – and the ARMA codes for management.




We are committed to the highest ethical standards

100% Transparency and data provision–through our online systems.

Plain English contracts and simple charging structures.

Ease of access–both through our online systems and by other means such as email and telephone.

�Efficiency–achieved through the automation of routine processes.

Environmentally conscious–through our strict environmental policies and paper-free operation.

A supportive working environment for our staff including flexible hours and continuous development.

Canonbury is staffed by the highest quality professionals:

Barristers and lawyers–to enable in-house resolution of our client’s legal probems.

Surveyors and architects–to help assist with proper inspections and specification of solutions.

Experienced property managers–to ensure that your day-to-day maintenance requirements are met.

Client services–to ensure that you can report issues and receive answers quickly.

Computer programmers–to continue development of our award-winning, in-house software.

We are committed to constant improvement

Client questionnaires to ensure that we are always knowledgeable about client needs.

Market research so that we know what services our competitors provide.

Perpetual product development to ensure we are always ahead of the competition.

Bringing solutions in-house where necessary to control quality, whilst outsourcing where efficient.




THE CANONBURY BLOCK MANAGEMENT MODEL EXPLAINED

You use our online estimate calculator to select the services you need for your block and it calculates a figure for which your block can be managed. This becomes your annual service charge for your block.

Invoices for these payments are issued to lessees with the frequency prescribed in the lease and money paid by lessees is held in a secure statutory client account for your property, from which all payments to third-party contractors are made. This takes care of the service charge collection and administration of monies.

We send monthly statements to you by email or post, which show any monies due and your balance. If nothing is due, you are not bothered by any correspondence.

Unique to Canonbury, our online systems record and show, in a password-protected secure area, every single payment received by you and every payment made out of the client account for expenditures at the block. We also send you either an email or postal receipt for every payment you make, unlike our competitors.

1 We are the only company to show scanned copies online of all invoices paid by us for your building.

2 We show all property data, including insurance details, copy leases and specifications in your secure online client area and we show real-time building accounts showing arrears, payments made and money held on account.

3 We have automated the process of legal recovery that pursues through the courts those persons who do not pay their bills in the minimum possible time-scales.

4 Our approval processes for non-recurring expenditure allows budgetary control of your block’s expenditure.

5 All Corporate Governance and company secretarial functions are taken care of by our systems.




THE CANONBURY BLOCK MANAGEMENT MODEL EXPLAINED CONT...

The Role of a Managing Agent

The role of a managing agent is often misunderstood. We are engaged by the freeholder, Right to Manage company or by a collective of lessees, to enforce the lease contract which you have signed when you purchased your leasehold property. We must therefore collect payments from every lessee, as they are required to pay according to their lease.

We must administer accounts or engage an accountant to do so, where necessary, but only where funds permit.

We must enforce covenants where these have been breached and ensure compliance with applicable laws.

We must engage contractors to perform maintenance to the properties as required by the lease or by legislation.

We must, where there are funds, arrange insurance and deal with claims or engage a broker to do so.

We must ensure compliance of your block with UK and EU law.

It is important to understand that if service charges are not paid, we cannot be effective in management-we do require payment of service charges in order that we can fulfil our contractual obligations. Canonbury are experts at recovering unpaid service charges from problem lessees.

Our approach to management is to set up all the maintenance contracts that you have requested and to administer contracts to ensure that emergency works are either dealt with by insurance or from available contingency funds. Planned works are arranged by us following your approval and are dealt with by our specialist architects and surveyors.

We believe in fully transparent charges and do not seek or accept commissions from third-party contractors, which can be as high as 50% with other management companies. This allows our charges for works done to be competitive. We are completely impartial of any freeholder or third party.




Reasons to choose Canonbury - No.1

WE WILL REDUCE COSTS & SAVE YOU MONEY:We continually strive to offer the best value services to our clients through the use of fixed service contracts so you know what you’re getting and what you’re paying each year.

ANNUAL ENERGY PRICE TENDERING: We use an energy provider for our blocks who annually checks the optimal energy contracts and will move provider automatically if it is better value to do so.

FREE SPECIFICATIONS: The first block manager to provide free specifications for all maintenance contracts including cleaning, gardening, window cleaning, porter job descriptions, exterior cleaning, bin-room cleaning, lift maintenance, lighting replacement, maintenance of intercoms, access control, gates and other electronic equipment.

INSURANCE: Our brokers tender with multiple underwriters each year to ensure the best rate for your block. Our policies usually have a minimal excess, helping to keep individual claimants’ costs to a low level.

CANONBURY UPGRADE: We look to improve your block over time by fitting more reliable equipment to reduce bills. Examples include motion-sensitive light switches, long life, low energy bulbs, led bulbs, power supply-regulated intercom systems, Trimec electronic locks.

IN-HOUSE CONTRACTORS: We make use of our own in-house contractors for most electrical and maintenance work to ensure that standards are high and that, as we are repeat players, we can make your block run better and for less.

PROACTIVE MAINTENANCE: Our full range of maintenance specifications from lift servicing through to drain clearance and grease removal ensure that your property is proactively maintained, as far as possible – thereby reducing costs.

CANONBURY LESSEE CONTRACT: Our systems provide that a service contract is set up with lessees to allow easy recovery in the event that bills are not paid, rather than having to go to the First Tier Tribunal before recovering in the county courts.

£





WE WORK EFFICIENTLY AND TRANSPARENTLY:Efficiency and transparency is at the heart of how we aim to operate. Through our investment in our IT systems to how we manage our staff and resolve client issues.

EXCELLENT COMMUNICATION: In most cases, we respond to email enquiries within 20 minutes. We respond promptly to letters and faxes. In November 2011 the longest time we took to answer a call was 67 seconds.

CANONBURY 100% TRANSPARENCY: We are the only company to show scanned copies of all invoices for your block, online. We account for every penny of income and expenditure in real time, online.

REGULAR MEETINGS WITH BLOCK DIRECTORS: Depending on the size of your block and its needs, we meet with block directors between once and 4 times a year.

RIGOROUS PROPERTY INSPECTIONS: We have in-house surveyors and architects for detailed annual inspections of your block – extra charges apply. All blocks are also inspected every 3 months as part of our management fee. Inspection results from detailed annual inspections are shown online.

CONTRACTOR WORK PHOTOGRAPH LOGS: All work undertaken by our contractors is backed up by a before and after photograph including recurring maintenance contract work.

MOBILE APP: We provide a mobile app for leaseholders to report problems and communicate with us and for client directors to review and authorise ad hoc works on the go.

Canonbury’s charging structure is both fair and transparent and we could not be happier. Ben EdwardsDirector of Bridge Court South RTM Company Ltd





YOUR DATA IS ACCESSIBLE AND SECURE:Data security is important to us all and at Canonbury we take this very seriously. All of your personal information is stored in accordance with GDPR and is accessible to clients at the touch of a button 24/7.

REGISTERED WITH THE DATA PROTECTION REGISTRAR: So you can be sure that we look after your data and keep it safe.

OUR SYSTEM IS HOSTED ON THE MICROSOFT AZURE PLATFORM: We never store your login credentials ourselves as this is all stored by Microsoft themselves so you can be sure the highest levels of security are implemented on a continual basis.

BS 7799/ISO 27001: Standard on Information Security Management to ensure your data is held securely.

CONTRACTOR INVOICE CHECKING: Contractors can only add invoices against your property if they have been authorised to do so by our issuing them with a works instruction. This prevents fraud by contractors submitting bogus invoices.

REMOTE CCTV AND ACCESS CONTROL ADMINISTRATION: Ability to remotely control and administer your CCTV and Access Control systems (subject to installation and maintenance contracts being in place with Canonbury Electrical) so we can reduce costs of issuing new fobs and be more responsive in finding CCTV footage where required.

Your company is performing an excellent job here at Candy Wharf. Claudia Verema Fallah Candy Wharf RTM Company Ltd





WE MEET AND EXCEED INDUSTRY STANDARDS:As our industry improves we continue to develop our systems and processes so we always stay many steps ahead of the competition.

FEDERATION OF MASTER BUILDERS: Our building contractors (in-house) are all members of the federation of master builders.

ISO 9000: Canonbury is compliant with ISO 9000.

INDUSTRY STANDARDS: We exceed the standards of ARMA and RICS Residential Code by a long way – just look at our services list and compare with the RICS Residential Management Code or ARMA standards. All our specifications are built to National Building Specification Standards by our in-house architect.

FCA AUTHORISED AND REGULATED: To ensure the safety of your client funds we are regulated and authorised by the FCA. Don’t make the mistake of using a company who is not. All your funds are held in statutory client accounts for your protection. It is a legal requirement to be FCA Registered in order to arrange insurance on your behalf so if our rivals are not registered, don’t take the risk of using them.

COMPANIES HOUSE PROOF SCHEME: All our clients’ companies are registered under the Proof Scheme of Companies House to help avoid any misuse by 3rd parties of the company.

ILEC LIFT SPECIFICATIONS FOR MAINTENANCE: We use specifications for our lift maintenance contractors which are produced by an independent lift consultancy firm. We also ensure that lifts are managed under British Standard 7255 and brought into compliance with that standard over time where not compliant.

Glad we are with Canonbury now! George Teague10 Trinity Gardens RTM Company Ltd




I am fully supportive of Canonbury. They are professional and thorough Tony Gardner-HillmanCottrill Gardens RTM Company Ltd


WE CARE ABOUT THE ENVIRONMENT:Every person and Company in the works has a part to play reducing our collective environmental impact and at Canonbury Management we take that responsibility very seriously.

CARBON NEUTRAL: Through our use of low-power PCs and our paper-free operation we keep our carbon footprint to a minimum. Trees are planted at one of our out of town offices to compensate for any carbon dioxide our operations do produce.

ELECTRICITY USAGE MONITORING: We report on electricity consumption over time to show the efficacy of our LED light and motion-sensitive switch technology.

PAPERLESS: We are 100% paper free. This helps the environment, helps us give you better information online and has no impact on those who wish to receive documents in paper form – they can still have this.

ELECTRONIC COMMUNICATION: We ask all of our leaseholder clients to provide us with an e-mail address for communication to limit as far as possible our use of physical post.

GREEN ELECTRICITY: All of our clients communal electricity supplies are migrated to a green energy tariff.




BLOCK MANAGEMENT0207 1188 400 / [email protected]
mailto:sales%40canonbury.management?subject=

experts in right to manage & block management · 2020. 12. 6. · intercom systems, trimec...

Documents