experiences with ep 5.0 lessons learned. johnson & johnson - j&j consumer - neutrogena - roc...
Post on 19-Dec-2015
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Johnson & Johnson
C o n sum e r & P e rso n a lC a re
C o n sum e r P h a rm a ceu tica ls& N u trace u tica ls
M e d ica l D e v ices& D ia gn o s tics
P h a rm a ce u tica ls
Jo hn son & Jo h nson
- J&J Consumer- Neutrogena- ROC
- McNeil Consumer Healthcare Co.- McNeil Specialty
- Ethicon- Ethicon Endo Surgery- Ortho-Clinical Diagnostics
- Janssen Pharmaceutica- Janssen-Cilag- Ortho-McNeil Pharmaceuticals- Ortho Biotech- Centocor- Alza- J&J PRD
J&J PRD Global Operating Model
Titusville, NJSpring House, PA
UK Belgium
Raritan, NJ
France
SpainSwitzerland
La Jolla, CA
A Pharmaceutical Drug Approved Today…
• Costs $800 million over 10+ years to discover and develop, and
• Is projected to generate $500 to $700 million in peak year sales
Preclinical
Toxicology Screening
Phase I
First human dose Drug safety
Phase II
First patient dose Efficacy with dose-ranging Safety
Phase III
First pivotal dosing and efficacy
Reg
Submission
Drug Evaluation Full Development
Line Extensions New Indications New Formulations
Discovery
Business Case – SAP Portal
• Hard Benefits– Reduced Infrastructure Costs– Fewer Helpdesk / Security resource needs– SAP Portal provided built in integration to SAP R/3 & BW
• Soft Benefits – Single point of access– Platform for enhanced usability
• Combine content & functionality• Simplify transactions• Better end-user experience
– Single Sign On– Portal will help user acceptance; speed realization of benefits
from other J&JPRD software implementations– Powerful communication tool
Project Scope
Role Based
Accessibility Usability
ApplicationIntegration
Security
Globalization
Compliance
BeaconPortal
Branding
Challenges
• Lack of Desired Functionality– Unifiers– Role Migration– PLM package– Composite roles in iPanel– ITS functionality
• Balancing portal modifications
• Chasing a Moving target – EP 5.0 SP??– Unifiers– Hot fixes vs. patches
• Defining system architecture– LDAP selection– High availability
Challenges (cont.)
• Dealing with GUI trained users– Losing functionality perception
• Cutting edge technology – Need to make “gut” decisions– Can’t follow standard SAP methodologies
• Requirement gathering from key users– Overwhelmed feeling
Lessons Learned
• Best approach is not always the latest & greatest– Architecture, patches, etc…
• Technical landscape needs to mirror production– Flush out hidden problems
• Importance of Promote to Production– Managing development– Managing software changes
• Functionality is more important that technology
• Strong project management required – Detail oriented– Scope creep is common
Lessons Learned (cont.)
• Defining governance model– User / role maintenance– Content publishing
• Quick wins are great to have– Leverage existing content– Personalization options– User Mapping for low budget Single Sign On
• WebEx is a life-saver– SAP troubleshooting / OSS messages– End User Support– Training
• Need monitoring / tracking data
Recommendations
• Identify stakeholders early
• Define & lock down scope early
• Proper resource selection– Use SAP consultant on your team– SAP savvy, Java, ASP, general NT, ITS
• Multi-generation approach for roll out (baby steps)– Less can be more– SAP Portal is not an R/3 implementation
• Include “sticky” applications to attract users
• Determine versions & go with it
Recommendations (cont.)
• Do not underestimate role mapping process
• Watch out for small “gotchas”– Proxy settings, save as favorite, outlook access, languages– Field testing important / pilot studies
• Don’t let software limitations limit you– Centralized admin privileges
• Remember your business case– Don’t get lost in the technology– Usability