exl retail services · fashion retailer us-based fashion retailer multi-touch attribution and...
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RETAIL SERVICESDRIVING SUCCESS IN A GLOBAL, DIGITAL MARKETPLACE
North American retailer of premium beauty
products
US retailer of luxury home goods
Global retailer of luxury home goods
Set-up of scalable o�shore finance shared services
O�shore delivery of controllership
activities
O�shore delivery and transformation of
Procurement and Supply Chain
Sustainable, Long-Term Growth
Analytics Operations Management
IncreasedProfitability
Deliver fast, safe, top-quality, omni-channel customer experiences
Use millions of relevant data points to create personalized digital experiences
Leverage hi-tech innovations to deliver new and unforgettable buying experiences
Retain customers, grow wallet-share and di�erentiate in a highly competitive market
Be agile and responsive to growing socio-political disruptions
Deliver data-driven, intelligent operations supported by e�ective operations risk management
Control operating costs that impact scalability and profitability
Increase e�iciency across pricing, assortment, SCM, logistics, CX and corporate shared services
RETAIL STRATEGIC PRIORITIES NOW
WE ARE BUILT TO PRODUCE IMPROVED RETAIL OUTCOMES
Data-Driven Insights
Ultra-Customer-Centricity
Best-in-Class Operations
Nimble and Agile Operating Model
EXL helps retail companies drive sustained growth and profitability by generating data-driven business insights and delivering world-class intelligent operations
IMPROVEDBUSINESS OUTCOMES
- Growth- Profitability
=OPERATIONS MANAGEMENT
Experts in the art and science of designing and managing intelligent operations with a global footprint
Redesigned Finance, Procurement, SCM, Merchandise and HR Ops
Nimble and Agile Processes Focused on Operational E�ectiveness
E�ective Operations Risk Management
Flexible and scalable operating model to reduce operating cost
Improve customer, vendor and employee experiences
Free working capital (DPO, DIO, DSO)
Leverage EXL PAS (Process Assurance Standards)Manage vendor and Supply Chain risk
ANALYTICS
Experts in transforming enterprise-wide decision-making through data-driven insights
Predictive and Prescriptive Advanced Analytics CoEDelivering intelligent insights across:
Sourcing and Procurement
Merchandise
Supply Chain
Customer Service
Marketing/Customer Loyalty
Store Location Strategy
Finance and Accounting
Human Resources
+Optimized operating cost to enable investments in new products and services (~50% cost savings)
Improve financial metrics to achieve best-in-class finance
Proactively manage and mitigate risks to enable growth
Improved customer journey through personalizationBetter product and pricing o�ers
HERE IS THE PROOF: EXL CASE EXAMPLESGlobal operations management to reduce operating costs, drive scale and standardization
PROVIDING END-TO-END SUPPORT TO RETAILERS
Sourcing and Procurement
Merchandise Planning
Store Setup and Operations Support
Supply Chain Management
Inventory Planning
Logistics Management
Retail Operations1,000+ Employees
Accounts Payable/T&E
Cash Balancing and Sales Reporting
General Ledger Accounting
Consolidations and Reporting
Sales and Use Tax
Financial Planning and Analysis
Finance & Accounting8,000+ Employees
Serving over 30 global retail clients, from high-end luxury to
mass-market department stores,
across Retail Operations, Contact Center,
Procurement, Supply Chain, Marketing,
Finance and Accounting, and Human Resources
Customer Inquiry Management
Product Information and Promotions
Order Booking and Entry
Order Status/Cancellations
Web, Chat, Email, Social Media, Mobility
and Conversional IVR Support
Contact Center Services9,000+ Employees
Customer Journey Analytics
Channel Analytics
Marketing Analytics
Supply Chain Analytics
Spend Analytics
CFO Dashboards
Advanced Analytics4,400+ Employees
Leading department store chain
US-based apparel and fashion retailer
US-based fashion retailer
Multi-touch attribution and
media-mix models
Machine learning for display o�er optimization
Loyalty management framework
SAMPLE HEADING: EXL CASE EXAMPLES
Advanced analytics to generate intelligent insights and drive ultra-customer-centricity
60% $5M+ $10M
97% 50% 11%
Return on Outsourcing (Last 5 Years)
Cash Flow Impact to the Client
Eligible DiscountsCaptured
Reduction in PaperInvoices
SCM Cost Reduction Through Vendor Chargebacks
Increase in Touchless Payments in Cash Application
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Contact us
Rishabh Jain
Vice President & Client Partner - Retail, CPG, Manufacturing
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