existing channel presentation for oso on hp3kv8 · presentation for oso on hp3k v8 hipath 3000 v8.0...

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

HiPath 3000OpenScape Office HX on HiPath 3000

Channel Presentation


August 2010 SMB / Solutions Mktg / Existing Channel Presentation for OSO on HP3K V8

Issues and AnswersRecognizing your pains

You need to:Stay competitive in a tough economyFind quick wins to keep cash flow flowingDo right by your customers and your business

We can help by:Providing you with solutions that position you as a leader in your customer‘s eyesCreating ways to capture easier winsOpening opportunities to keep your customer relationshipsstrong



Unified Communications on a Familiar PlatformOpenScape Office on HiPath 3000 V8

60%Yet 60% still do not have a unified communications solution

80%80% of SMBs have at least heard of ‘unified communications’

Think about your current customers.

Which ones could benefit from unified communications most?

Source: SIS International Research, SMB Communications Study, 2008



OpenScape Office now available on HiPath 3000Scales up to 500 users

OpenScape Office UC SUITE

Optimize Enhance Transform

HiPath 3000 V8

PLATFORM

OpenScapeOffice MX

PLATFORM

Siemens UC is environment agnostic. Analog, TDM, or IP options are available.



OpenScape Office HXThe Evolution of a Brand Name

OpenScapeOffice

V2

With the rollout of V8 MR5, OpenScape Office is being renamed to OpenScape Office HX

Emphasizes the OpenScape Office UC applicationrunning on all of our SME platforms

Single cross-portfolio brand enables broader marketing and brand visibility

OpenScape Office HX is simply the renamed version of OpenScape Office running with HiPath 3000 V8!

Simple software-only update

The hardware platform stays the same –no hardware changes are necessary!

OpenScape Office HX

V2



HiPath 3000 V8 – Significant new applicationsWhat’s the news?

Building on successAward-winning converged communications platform blending the best technologies (IP, TDM, Analogue) for small and mid-sized companiesRemarkable global installed base:

Over 500,000 systemsOver 12.5 million linesOver 160 countries

Opening new horizons

OpenScape Office HX UC applicationOpenScape Office Contact Center applicationSupport for dual-mode WiFi-GSM devices

Support of OpenStage 10, 15 and 30 DevicesSupport for Video-capable SIP EndpointsmyPortal entry Web ServicesEntry Level UC for H3K base

HiPath 3000 V8

PLATFORM



HiPath 3000 V8.0 Updates until MR5

OpenScape Office Serviceability improvements(Display active data transfer between H3K and OSO SQL)

OpenScape Office Trace improvements (reduced trace file sizes)

Serviceability Improvements

OpenScape Personal Edition S (Video)

OpenStage 60/80 Redial key

Release of OpenStage 30T

Release of OpenStage 15 key layout

Completion of Device Features

Interfaces

TAPI 170 and TAPI 120 for Windows 2008 Server (64bit)

TAPI 120 / 170 adaption for HiPath 3000 V8 MULAP support

Enhanced feature set of OpenScape Office HX based on OpenScape Office MX V2 updates (now 500 users)

OpenScape Office support of Analog and CMI users

Release of report engine (myReports)

Improved wall board functionality (larger font & display)

OpenScape Office Enhancements

Mobility Enhancements

myPortal entry Web ServicesEntry Level UC Solution for HiPath 33x0and HiPath 35x0 base systems (Desktop / Mobile Client)

New License Order Positions

OpenScape Office Voice mail only license

OpenScape Office Evaluation License(90 days, OpenScape Office all features)

OpenScape Office Contact Center (90 days evaluation license)



Full end-to-end SIP video solution for SMBs

HiPath 3000 V8HG1500 Gateway card for SIP functionalityOpenScape Personal Edition PC client software on a standard PC with webcam

SIP Functionality for HiPath 3000 Experience SIP Video Communications Today!



OpenStage 10

H/W features:12 button keypadSpeaker Key with LED3 free programmable keyswith LEDs

Plus / minus keys

Audio features:Open listening

OpenStage 15

Display:Display, 2x24 characters

Keys:12-keypad and 8 free programmable keysSpeaker, messages and menu keyFull-duplex hands-free talkingHeadset supportSupport of new Key Module 15

TDM features:Supports all HiPath features 3rd party CTI No SW download

IP Phone specific:802.3af PoE100bT Ethernet G.722, G.729DLS support

TDM Phone specific:Phone adapter supported

OpenStage 10 & 15Exceptional Performance at the Entry Level



OpenStage 30

Display 2x24 characters12-keypad and 8 free programmable keysSpeaker, messages, menu, headset, mute, release, redial, call forwarding key3 keys for navigationFull-duplex hands-free talkingSupport of new Key Module 15Headset jackWall mountableUSB for 1st party CTISupports all HiPath features Phone Adapter SupportSW download

OpenStage 30 TExceptional OpenStage performance at the entry level



Unified Communications from OpenScape OfficeThe All-in-one Solution to Your Communications Issues!

Efficiently coordinate communications!

Knock down collaboration

barriers!

Stop waiting around for information!

Know your customers & keep them happy!

Control how & when you can be reached!

(Drag & Drop Conferencing only available on OpenScape Office MX)(Some features require additional licenses or are only available on a particular platform)



Access to your mobile phone, email, IM, contacts, desk phone, visible voicemail, and fax

myPortal

User-friendly UC interface via myPortal client application or myPortal for OutlookTM plug-in toolbar

OpenScape Office HX with HiPath 3000 V8Upgrade your customers to Unified Communications



HiPath 3000V8 and OpenScape Office HX OpenScape Office Contact Center

Inbound Multimedia Contact Center for distribution of voice, fax and e-mailSeamless integration with OpenScape Office Skill-based routing and VIP supportMax. 64 concurrent agents, 50 groups/queues, 64 supervisors

myAgent



by phone

by fax

by e-mail

One of your best customers calls your contact center

CLIP info used to:Identify & prioritize VIP callersSend to a preferred agent (if available)

Skill-based Routing ensures that calls automatically go to the most appropriate Agent

Agents can see all employees presence status to help improve first call resolution

Click arrow to learn more Click arrow to learn more

?i

OpenScape Office Contact CenterSee everyone’s status; improve first contact resolution



Ongoing collaboration with our channel partners is why OpenScape Office MX V2 remains the best SME UC solution on the market

Expanded all-in-one UC with new integrated Contact Center

Numerous usability enhancements & tighter Microsoft integration make UC even easier to use!

Over 50 new features and enhancements make installation & service even easier for partners

Smart Services Delivery Platform (SSDP) provides improved remote technical support from SEN

OpenScape Office MX

OpenScape Office MX V2The Best-in-Class SMB UC Solution Just Got Better



Market PositioningSiemens Enterprise Communications SMB Platforms

TDM PBX

<30 30-150 150-300<10

ConvergedPBX

UC-ApplicationsVoice

Data integration

HiPath 1100

Key Markets

Worldwide

Worldwide

Worldwide

LAM, APAC, Parts of EMEA

Europe

NOTE:Positioning based on product “sweet spot” – not max capacityHiPath 3000 can support up to 1000 users in network mode

HiPath 3000

HiPath 500

OpenScape Office MX

OpenScape Office UC application

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Enh

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Quotes

OpenScape Office Quotes from Analysts, Partners and Customers

“OpenScape Office really is one of those ground breaking products which change the shape of the industry. It turns a phone system sale into a full Unified Communications sale and changes the nature of customer dialogue from standard telephony features and benefits into a discussion around how communications can improve their staff productivity and customer responsiveness while at the same time reducing costs.”

Ian Allmark, Managing Director - Lloyds Business Communications

“SMBs seeking an IP voice platform with inherent unified communications capabilities should add OpenScape Office MX to their list of products to consider. The native presence and instant messaging features set the platform apart from a number of competitors in the SMB space.”

Brian Riggs, Research Director – Current Analysis

“We’ve found OpenScape Office MX is straightforward and requires little training, which helped us smoothly integrate the technology and get started easily. We think it’s a great product. It’s a lot less steps. It’s a lot less hassle. Our customers are much happier,”

Wendy Marks, IT support and LAN analyst - Member Insurance Agency.

“Especially when unforeseen events occur, customers expect prompt availability –we saw this once again most recently when the airlines were grounded by the eruption of the volcano in Iceland. Thanks to OpenScape Office, we were able to adjust our customer service capacities to the situation immediately. The call load was too much for other companies to handle, but wewere able to inform our customers about alternatives without long delays. An indispensable advantage for all of our business customers.”

Alexandra Beital, General Manager - Merkana Reisen GmbH & Co. KG

“OpenScape Office MX provides great value to our SMB customers because it offers the full benefits of an end-to-end UC solution while being affordable for a smaller business. We even deployed the solution across the family of Color Art Integrated Interiors, and found that it was easy to deploy and tailor for the many different needs of the company’s different subsidiaries, quickly delivering productivity benefits and cost savings.”

Sam Wood, VP Sales UC - Innovative Technology Group



“The system has enhanced our customer service because we candistribute calls to our specialistsor deal with peaks in demand more effectively. Staff can locate each other much more effectively, which had been difficult at times before”

Richard MonkManaging Director, MG Owners’ Club

Integrated HiPath 3000 V8 and OpenScape Office HX solution

Improved contact for staff using presence management, mobility and call routing, replacing ‘dead end’ voicemailsPositioning of business as an ‘always on’ services to disparate types of customer

OpenScape OfficeWhat customers are saying

Integrated HiPath 3000 V8 and OpenScape Office HX solutionmyPortal Outlook integration

Significantly lower operating costsMore efficient communication processes through Outlook integration and presence information

“The Outlook integration enabled us to optimize our workflows in comm.-intensive activities considerably. ... CC agents a full hour more each week to provide telephone support to our customers.”

Dietmar HenneckeNetwork Administrator ofSTRACK NORMA GmbH & Co. KG

OpenScape Office MX V2 SMB All-In-One UC solutionIntegrated OpenScape Office Contact Center myPortal Outlook integration

Intelligent Routing improved responsivenessImproved customer care

“OpenScape Office enabled us to further optimize our perfect service ina measurable way. This is borne outby the evaluations of our call load and the significantly shorter delays during peak call periods.”

Alexandra BeitalGeneral Manager ofMerkana Reisen GmbH & Co. KG



Understand the Hidden Impact of Inefficient Communications in Your Business

The top 5 communications issues according to 500+ SMEs around the world*

* Source: SIS International Research, SMB Communications Study, 2008

70% of surveyed SMEsexperienced these issues

Up to 40% of employee work time was impacted!!!

Can’t access the right comms tool? Taking longer to set up than to talk? Can’t reach everyone?

Key clients can’t get through? Low-priority calls interfering?

Can’t reach key people? Email takes too long to get a reply? Can’t see faxes or voicemails when they come in?

Wrong number? Difficult to get all the right people in the conversation at once?

Taking too long to resolve calls? Can’t connect customers with the experts? Struggling to keep track of an issue?

BARRIERS TO COLLABORATION

UNWANTED CALLS

WAITING FOR INFORMATION

INEFFICIENT COORDINATION

1

3

2

5

CUSTOMER COMPLAINTS

4



OpenScape Office is the first all-in-one Unified Communications solution built

specifically for small businesses

Serve your customers better

Enable your staff to get more done

Reduce your communications costs

OpenScape Office Expand your outlook

Lay the foundation to start growing again!

Make the smart investment in OpenScape Office and:

The most complete

all-in-one UC platform:presence, telephony,

conferencing, IM, voicemail, directory, fax, contact center

Easy-to-access UCthat works

seamlessly as part of MS

Outlook with features that

need just a few clicks to use!

Rock-solid foundation of

security & reliability due to OpenSmartarchitectural

design



INSTRUCTIONS

1. Select your country and vertical from the menu.

2. Enter the number of employees in your company.

3. Move the square orange sliders to enter the amount of time you spend each week on each hidden cost.

THE RESULTS

The number in the grey box shows how much of your hidden cost can be avoided with Siemens UC solutions.

The numbers in the yellow fields show how much is wasted on communications barriers and latency per year.

What Can YOU Gain by Addressing these Costs?NOTE: The calculator results are an estimation of potential productivity savings and is not a guarantee of savings.

You must be in Presentation Mode to view the calculator.

Please make sure you have a current Flash

player installed.

Please follow the link to the online version if you have trouble viewing

http://www.siemens-enterprise.com/main/Solutions/Solution-Areas/Unified-Communications/OpenScape-Office/Cut-Costs-Calculator.aspx



Your Unified Communications PackageOptions for your business

What hardware do I need?

Platform OptionsOpenScape Office MXHiPath 3000 V8

Mobility Infrastructure OptionsHiPath Wireless Access PointsHiPath Wireless ControllerHiPath Cordless (DECT)HiPath Cordless IP (IP DECT)

Hardware / Infrastructure2What do I want to do?

OpenScape Office OptionsmyPortalOutlook Plug-inmyAttendantContact Center*

myAgent

1Integrated Software

Phone OptionsOpenStage 10,15,20,30,40,60,80

optiPoint WL2 ProfessionaloptiClient and OpenScape PEoptiPoint 410 and 420optiPoint 500Gigaset ProfessionalAnalog

What phones can I use?

Phones3



What Features Work with What?Siemens SMB Feature Comparison Chart

OpenScape Office MX

OpenScapeOffice HX with

HiPath 3000



What Devices Work with What?Siemens SMB Device Chart

OpenScape Office MX

HiPath3000 V8Platform

HiPath3000 V7Platform



The OpenScape Office UC Selling ApproachPut it all together & earn more by leading with Unified Communications!

Lead with UC and OpenScape OfficeImprove productivity, customer satisfaction,

and save on communications costs

Pick the Right PlatformSuited to any customer size and technology

(TDM, Analog, IP) and ready to scale

Add Devices and ClientsEmpower users with award-winning UC

from the desktop or on the move

Add great SEN promotions to reinforce these complete UC solutions!Try & Buy, 100-user bundles



When to Sell OpenScape Office MX and when to Sell HiPath 3000 with OpenScape Office HX

HiPath 3000 V8 / OpenScape Office HX

Unified Communications for the hybrid world –TDM, analog, or IPUp to 500 usersTraditional voice conferencing servicesIdeal value-add option to integrate UC into HiPath 3000 installed baseOpenScape Office Multimedia Contact Center for HiPath 3800

OpenScape Office MX

IP-based Unified Communication and voice pre-integrated in a single boxUp to 150 usersIntuitive Drag & Drop Conferencing for up to 16 participantsFuture-oriented IP solution delivers Internet Telephony at an exceptional value OpenScape Office Multimedia Contact Center starting with as few as 4 agents

A common UC domain across platforms ensures that the right option is always there for your customers!

Click here for the SME Platform Decision Guideor download from SEBA for an even more thorough guidance

on platform choice based on customer characteristics



3 Reasons To upgrade your customers to HiPath 3000 V8 and OSO

Open doors to the UC world: bring hybrid systems to the UC world (LAN infrastructure, wireless networking, integration services, network tariffs, and mobile tariffs)

Begin: to position yourself as a serious IT vendor in your customers’ mind

Talk: to customers about IT solutions and how it can save them on operational costs, improve productivity, and maintain competitiveness

1 Position Yourself Favorably



2 Capture Easy Wins

Try and buy: all features for 30 days. Cash flow friendly; software licenses can be ordered up to 30 days after the system is first switched on

CashBack Program: If customer purchases a new solution or an upgrade, there is a cash back incentive for the customer

Offer: creative solutions for your customer based on OpenScape Office on the HiPath 3000 V8 platform

Propose: a complete UC solution that includes easy-to-use clients, integrated contact center, and addresses communications latency




3 Sell Wider and Increase Revenue

Up sell potential: Easy incremental revenue for telephony installed base

Broaden opportunity: to offer managed service contracts; value-add service updates

Easy to service: with high profitability – remote maintenance and auto updates for OpenScape Office




Time to revitalize your installed base

Start Upgrading Customers

High customer value

Simple to understand ROI

Creates a positive customer response every

time

3

Make Money

Good margins available: CashBack Promotion

offers you the air to breath

High opportunity for wider project scope

Increase professional service opportunity; low

service costs

4

Say Yes!

Speak to your Siemens Channel Manager or

your distributor

Sign up directly or through one of our approved

distributors

1

Get Trained

We will arrange for your sales and technical

staff to be trained

Demonstration systems are available at special

rates

Be part of a 3 star partner program

2


Thank you!



Next Gen Applications and Infrastructure

MX3KMX is ideal for customers:

That plan to integrate new and future communications capabilities based on IP, including SIP trunking, video, etc.With fast IP networks or open to upgrade.Seeking an affordable all-in-one IP voice PBX solution (and upsell applications later).That regularly rely on voice conferencing.Having small customer support teams.

HiPath 3000 is ideal for customers:That have voice as the top priority, and may or may not eventually want to try out UC.With TDM-only environments, or customers whose IP infrastructure is not equipped to handle voice traffic (and won’t upgrade).That don’t do a lot of voice conferencing.NOTE: HiPath 3800 is the only H3K platform for which the Contact Center is available.

MX3K Existing Customer Infrastructure

OpenScape Office MX is ideal for:Greenfield customers without commsinfrastructure who want an affordable, easy-to-deploy all-in-one solution.Customers wishing to leverage existing IP devices, clients, and infrastructure.

OpenScape Office on H3K is ideal for:Existing HiPath 3000 customers wishing to enhance their existing infrastructure with UC.Customers wishing to leverage existing TDM infrastructure or analog devices.

Summary Considerations for Customers

MX3K Customer Mobility Patterns

MX is ideal for customers:Wanting to extend enhanced PBX functions to their cellular phone users.Can use VoWLAN or IP-DECT.Having a rapidly changing office network.

HiPath 3000 is ideal for customers:Wanting to provide cellular phone users with basic PBX functionality.That can use DECT for locally mobile users.With relatively static office environments.

MX3K Customer Size & GrowthOpenScape Office MX is ideal for:

Customers with below 150 users and don’t expect to grow beyond 150 in the near term.Companies with rapid growth and change.

HiPath 3000 is ideal for:Customers with 150+ users or expecting to grow beyond 150 users in the near future.Networked multi-site deployments.

Click to go backClick to go back



MX3K Business ConsiderationsOpenScape Office MX is ideal for partners:

With data backgrounds that would like to diversify their portfolios with communications technology that is easy to get trained on and easy to install/support.With voice backgrounds that would like to diversify their portfolios to include integrated voice/data solutions with network infrastructure and data applicationsWant to simplify their inventory and ordering structures.

HiPath 3000 is ideal for partners:Who plan to continue focusing on traditional voice technologies like TDM instead of VoIP.Who have a large HiPath 3000 installed base that they would like to nurture via services and OpenScape Office upgrades.Having a customer base with extremely diverse technical requirements that requires a broad array of modules and communications technologies.

Summary Considerations for PartnersClick to go backClick to go back

MX3K Technical Deployment Considerations

OpenScape Office MX is ideal for partners:With TDM backgrounds and are looking for an easy-to-deploy platform to begin to diversify into VoIP.With data networking backgrounds who are relatively new to voice and unified communications and need to be able to quickly come up to speed.Having many “technically independent”customers who insist on managing their own installations, management, and technical support.

HiPath 3000 is ideal for partners:With strong TDM and voice experience looking to grow or maintain a significant telephony services business.HiPath 3000 – especially TDM installations –involves considerably more expertise and effort for data partners due to the additional modules and extra cabling that are required.Having a customer base that generally is not involved in the majority of solution management and technical support, instead deferring this to the partner.



HiPath 3000 is the only solution to support existing third-party TDM infrastructure or analog devices.OpenScape Office MX is a

pure IP-based solution that can support third-party IP devices and infrastructure.HiPath 3000 will also work with IP devices, but its higher cost makes OpenScape Office MX the preferable solution for IP network integration.

Are the existing infrastructure and terminals VoIP-based?

OpenScape Office MX is the practical choice here because:

All-in-one solution: single-box solution leads to faster & easier installationSingle voice/data infrastructure:you only have to deploy Ethernet switches and extend Ethernet cabling to each desktopCost-effectiveness: On a per-use basis, OpenScape Office MX is a less expensive alternative to HiPath 3000 with the OpenScape Office application

Existing Customer Infrastructure Considerations

YES

This is an opportunity to leverage the existing HiPath 3000 investment, so migrating the customer to UC via the OpenScape Office UC application is the best choice.

NO

YES

NOIs this an existing HiPath 3000 customer?

Is this a “Greenfield” installation without any telephony infrastructure or having infrastructure they don’t plan to keep?

YES

NO




If the site is expected to grow beyond 150 users, it is advisable to start with HiPath 3000 right from the outset in order to ensure a smoother transition.

OpenScape Office MX is a better starting point for sub-150 user deployments due to its all-in-one simplicity and lower cost.Additionally, OpenScape Office MX’s software-based licensing makes it the better choice to support rapid growth.Technically, OpenScape Office MX can support up to 150 users, but 100 users is the “sweet spot”.

Is this site expected to rapidly grow in the near future, but remain below 150 users?

HiPath 3000 scales very well and is ideal for 150+ users.Technically, OpenScape Officerunning on the HiPath 3000 can support up to 500 users, but scalability & performance indicate that 300 users is the “sweet spot”.

Customer Size and Growth Considerations

NO

HiPath 3000 is the only choice to network a small branch with a larger multi-site corporate deployment.*NOTE: As of early 2011, networking will be available for the OpenScape Office MX and LX, and will even include UC application networking (which HiPath 3000 does not offer).

YES

NO

YESIs this a standalone deployment?

Is this deployment for less than 150 users?

NO

YES

* NOTE: Only voice networking is supported; OpenScape Office UC only operates as standalone.


As of early 2011, the introduction of OpenScape Office LX (withsupport for up to 500 users) will mean that customer size and growth will no longer be a reason to only choose HiPath 3000



Next Generation Communications ConsiderationsApplications

Does the customer have a small helpdesk but no contact center solution?

MX3KOpenScape Office MX’s licensing options make it ideal for the smallest contact centers.

OpenScape Office Contact Center is only available on the HiPath 3800 platform, so it’s not suited for very small contact centers.

MX3KDoes the customer’s

business rely on frequent voice conferencing?

OpenScape Office MX includes built-in intuitive Drag & Drop Conferencing for up to 16 users.

HiPath 3000 provides traditional voice conferencing services for up to 5 participantsBy adding the Xpressions Compact module, it is possible to deliver richer conferences with dial-in capabilities for up to 18 users

MX3KDoes the customer intend to use the system only for

basic voice communications?

OpenScape Office MX provides an easier and more affordable path for customers to eventually integrate new communications like IM, presence, video, etc.Even if the customer “just wants a PBX”, OpenScape Office MX is still the most affordable option to lead with (IP only).

HiPath 3000 is a solid and affordable voice-only solution, and still leaves the flexibility to eventually “dabble” in UC with the OpenScape Office UC application.Especially if the customer wants/needs to use TDM, HiPath 3000 is the right option regardless of the customer’s UC intentions.




Next Generation Communications Considerations Infrastructure

MX3K

MX3K

Is the LAN infrastructure updated to suit modern apps like VoIP and UC?

Is the customer willing & able to save on telephony

charges by using SIP trunking via an ITSP?

OpenScape Office MX is the ideal way for a company to easily introduce UC to their network because of its pure IP nature and Ethernet connectivity options.For older networks, also consider expanding the MX sales opportunity by including Enterasys-based network infrastructure.

A TDM-based HiPath 3000 solution may be in order if the network lacks the bandwidth, switching, and QoS capabilities needed for IP communications applications.However, if the customer already has an IP-based HiPath 3000 with HG1500, adding OpenScape Office would be appropriate.

OpenScape Office MX offers built-in IP-based broadband connectivity that makes SIP trunking extremely easy and affordable.OpenScape Office MX offers modules for connecting to the PSTN via “traditional”E1/T1 or analog lines.

HiPath 3000 with optional HG1500 delivers SIP trunking, but with technical restrictions.HiPath 3000 generally has more flexible options available for connecting to the PSTN by “traditional” methods like E1/T1.




Customer Mobility Pattern Considerations

MX3K

MX3K

MX3K

Are there a number of key users that use their

mobile phones to work outside of the office?

Are there employees who need to move around the office as part of their job?

Is the office layout dynamic, with new users

coming on board and existing users frequently

changing desks?

The Mobility Entry client for OpenScape Office MX extends PBX extension dialing and “idle state” features to users’ mobile phones, but also delivers “talk state”functionality such as consultation and conferencing not available for HiPath 3000.

The Mobility Entry Client for HiPath 3000extends PBX extension dialing and “idle state” features such as Callback, Call Forwarding, and Do Not Disturb to users’mobile phones.However, “talk state” functionality is only available by adding Xpressions Compact.

OpenScape Office MX is the ideal choice to support VoWLAN clients running on converged voice/data clients like dual-mode phones or laptops, making it ideal to support mobile UC applications.OpenScape Office MX can also deliver a mobile voice-only solution based on DECT technology via HiPath Cordless IP.

The HiPath 3000 can support “locally mobile” users via the HiPath Cordless solution and Gigaset handsets, featuring proven DECT technology for mobile voice.However, support for VoWLAN, which can more easily integrate with IP-based applicatons and UC, is only possible by adding the HG1500.

OpenScape Office MX is the ideal solution for dynamic environments because it is a pure IP platform. IP is much easier to do moves, adds, and changes because it is more flexible and affordable.

Supporting dynamic environments is more difficult for HiPath 3000 TDM environments, because moving TDM users or adding new ones requires not just reconfiguration at the PBX, but re-cabling.




Partner Business Considerations

MX3K

MX3K

Is the partner looking to diversify their portfolio?

Is the partner concerned with logistical

considerations such as ordering structure and

inventory management?

OpenScape Office MX represents a tremendous opportunity for partners to diversify their portfolios:

For data partners, there is no other IP communications solution on the market that is so easy to get trained on, and to subsequently install and support.For voice partners, OpenScape Office opens the door to delivering integrated voice/data solutions that include network infrastructure and data applications.

HiPath 3000 is ideal for partners not willing or able to move to IP, or who are satisfied to continue focusing on TDM voice-focused communications solutions.The ability to add Unified Communications to their TDM installed base via OpenScape Office still provides a great upsell opportunity for businesses concentrating on HiPath 3000, and enables a degree of portfolio diversification while not straying away from their successful existing business.

OpenScape Office MX provides partners with a highly flexible yet streamlined communications solution that can considerably cut back on operational costs:

Just a single base hardware platform and 5 optional modules minimizes inventory space.A simple licensing structure with only 20 order positions makes the product extremely easy to order.

HiPath 3000 features a massive array of platform, module, and software options. This makes the solution exceptionally flexible; however, ordering and inventory management tend to be more complex.




Partner Technical Considerations

MX3K

MX3K

MX3K

If the partner is looking to diversify their portfolio,

are they relatively new to the technology?

Will the partner expect support from SEN in resolving customer technical issues?

How involved will the customer be versus the partner in the solution

installation and ongoing management?

OpenScape Office MX is the ideal platform for TDM voice partners looking to ease into VoIP technology or for technicians with data backgrounds that are simply new to voice:

It is easier to get trained onVoIP HW installation is much simplerAll-in-one platform means less concern over installation and configuration of multiple modules and components.Much of the configuration is simplified with intuitive GUI-based wizards.

HiPath 3000 – especially TDM installations –involves considerably more expertise and effort due to the additional modules and extra cabling that are required.However, for partners with extensive telecoms experience, this may actually provide considerable service revenue opportunities, as the relative complexity makes it more difficult for customers to install, configure, and maintain on their own.

OpenScape Office MX features SSDP built right in, making it especially easy to share diagnostic and configuration information with SEN service specialists, dramatically reducing support ticket resolution times.

Automated remote support for the HiPath 3000 is not available, so vendors must work manually with SEN to resolve issues.However, due to the HiPath 3000’s long history and massive installed base, there is a wealth of service expertise both within SEN and the partner community from which partners can draw upon to resolve issues.

Because OpenScape Office is so easy to install, configure, and maintain (see reasons above), it is actually an ideal solution for customers that want to take management of their communications solution in-house.

Unless the customer has extensive experience with telecoms infrastructure, it is most likely that the partner will be heavily relied upon to manage the HiPath 3000 due to the relative complexity that comes from the various components and TDM configurations in general.


existing channel presentation for oso on hp3kv8 · presentation for oso on hp3k v8 hipath 3000 v8.0...

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