Executive Director – Care and Support

Briefing Papers

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Executive Director - Care and Support

Contents Page

• Letter from Chan Kataria, Group Chief Executive

• A Copy of the Media Advertisement

• Job Profile and Person Specification

• emh group Structure

• Executive Structure

• Summary Terms and Conditions

• emh group – a guide to our business *available to download

• emh group Annual Accounts 2014 *available to download

• emh group Annual Review 2014 *available to download

• enable Care and Home Support Annual Accounts *available to download

• enable Housing Association Annual Accounts *available to download

• emh group Business Plan 2014 – 2019 *available to download

• Application Guidelines

• Equality and Diversity Monitoring Form *(Word version available to download)

*available to download from www.emaconsult.co.uk

About the Role

About emh group

Other Important Documentation

Introduction

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Executive Director – Care and Support

Introduction

March 2015 Dear Colleague Executive Director – Care and Support Thank you for expressing interest in the post of Executive Director for Care and Support. With a turnover of £92m, 1,100 employees and 18,000 homes in management, emh group is one of the most significant housing and care service providers in the country. enable is the Group’s operating subsidiary specialising in care and support services. With a strong reputation for and track record in providing services for excluded service users such as those with learning difficulties, enable joined the Group in April 2013. Since then, it has expanded its care offer to cover other customers such as older persons. This is an exciting opportunity for someone with the right skills and expertise to develop and deliver our care and support services across the East Midlands region. With the increasing focus on health, social care and housing integration, there is significant scope to improve our care and support services across the East Midlands region. We are a strong values driven organisation with a clear purpose and vision. We aim to provide high quality homes and services that contribute to sustainable neighbourhoods and communities. Our vision is to be one of the best housing and care businesses in the country. If you share the values of the Group and have the drive and enthusiasm to make a difference please apply for this role. Yours sincerely

Chan Kataria Group Chief Executive

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Executive Director – Care and Support

About The Role

Executive Director – Care and Support £90k plus benefits

emh group is one of the largest providers of affordable homes and support services in the

East Midlands. We provide high quality homes and services that contribute to sustainable

communities and our vision is to consolidate our reputation as one of the best housing and

care businesses in the country.

enable is our specialist care and support provider that works primarily with people with a

learning difficulty or disability and older people - but we also work with victims of domestic

abuse and teenage parents. Our Executive Director will play a crucial leadership role with

corporate responsibilities across both the emh group and Enable, helping to grow our business

and enhance our provision to our customers. You’ll draw up a Business Plan for Enable and

translate this into action on the ground that is ambitious in scope but also focused and

measurable to ensure clear outcomes and accountability. You’ll help to deliver greater

integration and synergies between Enable and the rest of our Group, maximising the potential

for economies of scale alongside specific professional and sector expertise. You’ll bring an

unswerving commitment to making a positive difference to our customers’ lives as well as the

commercial acumen to identify and realise new business opportunities.

This role will suit a strategic thinker, with sound business and performance management skills

and an eye for commercial opportunities. We expect that you’ll already have significant

experience at a senior level in a care and/or health related business and that you bring an

excellent understanding of the sector and the current and emerging agenda (backed up by a

relevant professional qualification). We’ll want to hear about examples of leading change and

improvement in your career to date, as well as evidence of successful partnership working and

an excellent knowledge of the commissioning framework in relation to care and support

services.

For more information or a confidential discussion, please contact Pauline Drissell at EMA

Consulting on 01926 887272. For a copy of the briefing papers, please

email responsehandling@emaconsult.co.uk call 01926 831467 or visit www.emaconsult.co.uk

quoting reference EMA252.

No agencies please.

Closing date: noon, 7th April 2015

Executive Director - Care and Support

Job Profile RESPONSIBLE TO: Group Chief Executive OVERALL PURPOSE: To strategically lead and direct high quality care and support

services and develop the care and support division into an effective and efficient business unit.

KEY RESPONSIBILITIES 1. Functional responsibilities 2. Leadership responsibilities 3. Corporate responsibilities 1. FUNCTIONAL RESPONSIBILITIES 1.1 Develop a vision and Business Plan for the care and support division setting our

clearly how the organisation will develop and deliver high quality care and support services to meet the needs of service users.

1.2 Convert the Business Plan into a deliverable work plan, identifying and monitoring divisional and personal objectives as necessary.

1.3 Develop a budget for the care and support division, delegating responsibility to

business managers and making appropriate arrangements for monitoring out-turns and taking corrective action as necessary.

1.4 Develop strategies to bid competitively for care and support contracts to meet the

needs of excluded customers and deliver those services in line with agreed service standards, making arrangements for proper monitoring and reporting of performance.

1.5 Make proper arrangements for the involvement of service users in shaping services including effective arrangements for co-regulation.

1.6 Develop a continuous improvement plan aimed at achieving high level performance in

all key performance indicators. 1.7 Improve the viability of the care and support division by applying appropriate

strategies on procurement, value for money and efficiency, within the overall framework set by the Group.

1.8 Ensure service users participate in the planning, development and evaluation of care and support provision and receive all relevant information to make informed choices.

February 2015

1.9 Develop effective relationships with policy makers, commissioning bodies, regulatory bodies and other influential parties to maximise the organisation’s influence in the positive development of social care and support policy.

1.10 Manage effectively the physical assets within the care and support division, including office and scheme-based locations, ensuring health and safety obligations are met.

1.11 Participate in and lead where appropriate external inter-agency forums on a whole

range of care and social policy issues for the benefit of the organisation and current and future service users.

1.12 Ensure safeguarding regulations across all key responsibilities are understood, and lead on the development and implementation of effective safeguarding policies, procedures and monitoring arrangements.

2. LEADERSHIP RESPONSIBILITIES 2.1 Promote the values, mission and objectives of the care and support division and the

Group with stakeholders to enhance the organisation’s reputation as partner, service provider and employer of choice.

2.2 Lead and motivate employees, consulting them as necessary, and investing in their

learning and development to achieve high quality performance. 2.3 Develop and implement organisational structures relating to care and support

services, deploying human, physical and financial resources effectively and empowering employees to deliver high quality outcomes.

2.4 Develop and apply robust control systems, within a strong performance environment,

to achieve high quality performance and manage risks effectively. 2.5 Ensure the care and support teams contribute effectively to the development of local,

regional and sub-regional housing and integrated strategies in the areas in which it operates.

2.6 Develop strategies jointly with the Executive Director (Housing) for the provision of

integrated and coordinated services for all customers covered by the Group. 2.7 Be accountable to the Board on all matters relating to care and support services,

providing relevant information and reports as necessary. 3. CORPORATE RESPONSIBILITIES 3.1 To be a member of the Executive Management Team (EMT) and contribute

effectively to decisions that impact on the strategic development of the Group. 3.2 Participate in Group-wide initiatives and forums, taking a lead on specific policies and

projects to achieve consistency and high quality outcomes across the Group. 3.3 Negotiate and monitor appropriate standards for services provided for and by internal

customers as well as external bodies. 3.4 To carry out other duties and responsibilities as directed by the Chief Executive

Officer.

February 2015

Person Specification

Executive Director – Care and Support

SECTION CRITERIA

Education & Qualifications

• Degree level education or equivalent through relevant training/experience • Relevant professional qualification • Evidence of continuous professional development.

Experience, Knowledge, Understanding

• Significant experience of working at a senior level in a care and/or health related business

• Substantial experience at senior management level with organisational, departmental and budgetary responsibility

• Experience of working at senior level with Boards and Committees • Evidence of success and innovation at a senior management level • Significant experience of leading, managing, developing and empowering staff

at all levels in a changing environment • Knowledge and experience of working in partnership with internal and external

stakeholders to deliver improved services and performance • Knowledge of commissioning framework in relation to care and support

services • Significant experience in provision of services for vulnerable or excluded

groups • Knowledge and understanding of current regulation and issues in the health

and care field • Knowledge and understanding of issues relating to housing, health and social

care integration at local and national level

• Experience of preparation for regulatory inspection by relevant bodies, i.e. CQC, CCG’s and Local Authorities

Competencies: Skills, abilities, behaviours and work-related personal qualities

Commercial Awareness

• Able to understand complex financial and business management information • Knowledge and understanding of business processes • Business acumen and commercial awareness.

Customer Service & Quality Focus

• Demonstrates a commitment to customers being at the heart of what we do • Demonstrates commitment to customer service in all activities • Ensures quality and productivity goals and standards are met.

Achievement Orientation

• Sets stretching performance targets for self and the team • Shows determination to reach targets and objectives.

February 2015

Competencies: Skills, abilities, behaviours and work-related personal qualities – cont’d

Thinking Skills • Numerate and data rational • Demonstrates an analytical approach • Effectively gathers, analyses and utilises information • Uses problem solving and decision making skills • Thinks strategically • Critically evaluates options and solutions • Balances logic and intuition.

Planning & Organising

• Prioritises and plans effectively • Balances long and short term objectives.

Managing Leading & Team Working

• Models the Group’s values • Provides vision and strategic direction • Contributes to the Executive Management Team and supports Executive

Team colleagues • Provides strong and inspirational leadership to the staff team as a whole • Generates team spirit • Creates opportunities to develop staff • Empowers, enables, motivates and values others • Adopts an assertive and fair style • Works effectively with Boards • Works effectively with regulatory bodies

Persuasion & Influencing

• Represents the organisation positively and professionally • Networks and builds effective working relationships with others • Persuades and achieves co-operation of others • Negotiates confidently and effectively • Adopts a confident approach • High level of skill in developing and maintaining excellent relationships with

partners within and outside the Group

Communicating • Communicates regularly, effectively and openly at all levels • Presents effectively to external audiences • Remains diplomatic and confidential • Demonstrates passion for customers

Adaptability & Resilience

• Adapts positively to change • Shows resilience in handling conflict • Handles pressures of meeting targets and deadlines

Personal Motivation & Commitment

• Demonstrates drive and determination • Self-motivated • Demonstrates continuous learning and development • Committed to strong governance • Demonstrates by personal example, Group commitments to inclusion, equality

and diversity

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Competencies: Skills, abilities, behaviours and work-related personal qualities – cont’d

Equality & Diversity

• Championing and promoting equality of opportunity for all people in employment and service delivery

• Recognises and reflects the diversity of the communities where the Group works through its employment and governance structures

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emh group Structure

emh group

emh sharpes

(Social enterprise) emh treasury

(Financial vehicle)

MRH

emh homes

enable care & support

Consumer Regulation Mechanisms

A Strong and Stable Executive Management Team

Key Highlights

Executive Management Team composed of seven Executive Directors

Highly stable and experienced senior management team - Current Group Chef Executive only the third

one since creation in 1946 - Over 100 years of sector expertise

Track record of operational and financial delivery

Demonstrated and externally recognised integration and turnaround capabilities

Strong relationships with key stakeholders, including the regulator and local authorities

Play a leading role in a range of organisations, including National Housing Federation, Chartered Institute of Housing and Health and Supporting People commissioning bodies

EMH Group – Executive Management Team

Chris Ashton

Executive Director Housing

Chan Kataria

Group Chief Executive

Andrew Kilby

Executive Director Finance

Jim Patman

Executive Director Development

Margaret Mitchell

Executive Director Human Resources

Joanne Tilley

Executive Director Business Support

Vacant

Executive Director Care & Support

Summary Terms and Conditions

Executive Director – Care and Support

Salary: £90,000 Car Cash Allowance: Car allowance Pension: A suitable pension scheme will be available Annual Leave: 34 days including statutory and company agreed days Sickness Absence: Six months full pay and six months half pay, subject to

qualifying conditions Health Cover: BUPA Notice Period: Fours months Sundry Benefits: Flexible working arrangements, family friendly policies Office Location: Coalville/Chesterfield

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Executive Director – Care and Support

Other Important Documentation

How to Apply

Executive Director - Care and Support

Thank you for expressing an interest in the position of Executive Director – Care and Support at emh group. If you have read the briefing papers and you would like to apply, please follow the guidelines below.

Application Process

Please submit an up-to-date Curriculum Vitae (CV) and covering letter, ensuring that you quote reference EMA 252

It is important that your CV/letter highlight supporting evidence of how your previous experience and skills relate to the criteria outlined in the Job Description and Competency Specification. Within your CV, please supply the following:

• Full name and postal address;

• Work and home telephone number, mobile number and email address (NB most written communication with you will be electronic);

• National Insurance number;

• Employment history (explaining any gaps);

• Education and dates your qualifications were obtained;

• Current memberships of relevant professional associations/institutes and dates;

• Current or most recent salary.

We also request that you complete an Equal Opportunities Monitoring Form which is included in this pack and available to download from our website (www.emaconsult.co.uk/recruitment).

The timetable for the Selection Process is included below. In your supporting letter, please advise us if you have any difficultly with the outlined dates and/or any other dates when you are unavailable for assessment. We try to offer flexibility but it can be difficult to convene the selection panel outside the advertised selection dates due to diary commitments.

Please return your application by 12 noon on Tuesday 7 April 2015 to our retained consultants at EMA to responsehandling@emaconsult.co.uk. Due to issues with postal reliability email submissions are preferred to avoid disappointment. If you fail to receive confirmation of receipt of your application from us within 24 hours of sending please contact us to ensure safe delivery. In order to avoid last-minute IT issues, we also ask that you allow yourself ample time to submit your application in advance of the deadline.

Your application will be treated with strictest confidence.

If you do choose to send a hard-copy by post, the full address is as follows:

EMA Business and Management Consultancy Limited 13 Dormer Place Leamington Spa Warwickshire CV32 5AA

Assessment and Selection Process

All applications will be considered and assessed against the requirements of the Competency Specification in order to select an initial short list of candidates. If you have been successful at this stage EMA will contact you via telephone/email immediately following the initial shortlisting meeting. If you are unsuccessful at this stage you will receive a letter from us informing you of this decision.

Timetable

The information outlined below has been agreed with emh group:

Process Date

Advertised Closing Date for Applications 12 noon, Tuesday 7 April 2015

Shortlisting meeting Candidates do not need to attend 8 or 9 April 2015

Screening Interviews Monday 13 April 2015

Final Interviews and Assessments Wednesday 29 April 2015

*If you are invited for interview , you w ill be asked to bring along evidence of your professional qualifications as described on your CV.

Contact Details

If you have any queries about the position or the selection process; or if you would like an informal and confidential discussion with our consultant, please do not hesitate to contact EMA on 01926 887272.

Thank you for your interest in this position.

Anne Elliott Managing Director EMA

CONFIDENTIAL emh group is an equal opportunities employer. In the provision of housing and related services and in the recruitment of staff, the Board of Management will endeavour to ensure equality of opportunity for all persons. Specifically, no person or group of persons will be treated less favourably than other persons or groups because of their nationality, ethnic origin, age, gender, religion, disability, sexual orientation or marital status. In order to monitor the progress of our recruitment and selection practices we need from you the details requested on this form. This personal information will be kept securely in the Human Resources Department and will not be made available to anyone before or during short-listing to ensure that only your abilities, experience and qualifications are considered. About You Title: Your surname: Other names: Address: Post Code: Contact details: (please tick preferred contact) Email address: Telephone: Home :

Business: Mobile: Do you hold a full current driving licence? YES NO Do you have access to a car for work? YES NO Marital Status: Married Separated or divorced Single Civil Partnership Widowed Do not wish to answer

CONFIDENTIAL General Information If successful, will this be your main employment?

YES NO If no, what other work would you be undertaking? Personal Information Are there any restrictions to your residence in the UK which might affect your right to take up employment in the UK? YES NO If Yes please provide details below: If you were successful in your application, would you require a work permit prior to taking up employment? YES NO Asylum and Immigration Act 1996 Under the amendment to the Asylum and Immigration Act 1996, we are required to ask for proof of your eligibility to work in the United Kingdom. Should you be invited to attend interview, you will be asked to supply appropriate documentation at that time. Are you free from immigration control and able to remain in the UK indefinitely? YES NO

CONFIDENTIAL Details of Convictions If requested, are you prepared to undergo a Disclosure and Barring Service Check? YES NO Have you ever been convicted of a criminal offence? YES NO Do you have any driving endorsements? YES NO If YES, you are required to give details if the post for which you are applying is exempt from the provision of Section 4 (2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act (Exceptions) (Amendment) Order 1986. The Job Description will state whether this is the case.

Date Offence Sentence

If you have no convictions to declare, please enter ‘none’ in the boxes sign below: Signature: ……………………………. Date: …………………………….

CONFIDENTIAL

Application for a guaranteed interview for a person with a disability. We are using the Guaranteed Interview Scheme (GIS) when filling all posts as we recognise that people with disabilities may have been disadvantaged in their employment opportunities. Applicants with disabilities who meet the advertised minimum criteria for the job and apply under the GIS will be guaranteed an interview. Disability/Impairment The Equality Act 2010 defines a person with a disability as someone who has: A physical or mental impairment which has a substantial long-term effect on his or her ability to carry out normal day-to-day activities. Long-term means that the disability will last, or be expected to last, for 12 months or is expected to become substantial. Taking this into account, do you consider yourself to have a disability? YES NO Please state how your disability affects you:

Do you require any facilitates etc during the Recruitment and Selection process? If YES please provide details here: (Please note that any false declaration of disability to obtain an interview may invalidate the contract of employment.)

CONFIDENTIAL Ethnic or Cultural Origin I would describe my ethnic origin as:-

Asian/Asian British: Bangladeshi Chinese

Asian/Asian British: Indian Mixed: White and Black African

Asian/Asian British: Other Mixed: White and Black Caribbean

Asian/Asian British: Pakistani Mixed: Other

Black/Black British: African White: British

Black/Black British: Caribbean White: Irish

Black/ African/Caribbean White: Other

Black/Black British: Other Other (Please specify):

What is your religion? : None Muslim Christian Sikh Buddhist Other (please specify) Hindu Do not wish to answer Jewish

Gender Male Female Transgender Do not wish to answer

Sexual Orientation. Heterosexual Bi-Sexual Other Gay or Lesbian Do not wish to answer