executive assistant masterclass assistant to the chief financial officer/group company secretary....

9th Annual Congress Series | Pullman Hotel, Brisbane 15-16 September

AUSTRALIA’S MOST HIGHLY ACCLAIMED EDUCATIONAL FORUM FOR EAs AND PAs

12 KEY REASONSTO ATTEND

Improve your strategic focusTo ensure that your actions and deeds have the correct prioritisation

Act and think like a General ManagerEmulate them in attitude and breadth of knowledge if not in depth of knowledge

Emulate the great executives and corporate leadersKnow what it takes to spot what really matters, what doesn’t and, more impor-tantly, what might matter in the future

LearnWhy it is important for you to become a facilitator, a corporate barometer, an alli-ance builder and a tension alleviator

Make your executive’s goals yoursAnd understand their true business imperatives

DiscoverWhy great EAs are perceived as leaders by all those they work with

ExamineAreas where you can add increased value for your executive

Executive Office ManagementCelebrate what it means for EAs and PAs to be taking on the mantle of Manager of their Executive’s Offices

Challenge historical perceptionsAnd replace them with clearly understood role parameters

Align your KPIsWith those of your executive to ensure unity of purpose and deed

Remove subjectivityIn any assessment of your role and replace it with objectivity

Learn howTo make the rationalisation of your EA and PA roles work for your assistants, for your executives and for your organisation

Executive Assistant Masterclass

Know what it takes to be the bestAnd how to demonstrate the great worthand value you deliver for your business

2015 BRISBANECONFERENCE PROGRAM

For program orregistration enquiriesCALL 02 8402 5000OR VISIT EXECUTIVEASSISTANT.COM

PROGRAM HIGHLIGHTS4 sensational keynote presentations including :

Keith Abraham, Founder, Passionate Performance andStephen Bradbury, Olympic Champion, Champion Speaker and Entertainer

• 10 Senior Corporate Executives• 10 Senior Corporate EAs or PAs• 12 Amazing consultants, coaches or trainers

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RATIONALISATION, MORE OBJECTIVITY AND AN EXPANDED ROLE

On the one hand, the growing acceptance within most organ-isations that a degree of rationalisation of the role must occur is incredibly exciting, especially as it is something we have been advocating for close to 10 years. Aligned to this, broader support and understanding within organisations around just how extensive the scope any expanded EA and PA role can have and the benefits this can bring to the organisation is also incredibly exciting.

On the other hand, however, there are those causing huge damage in the industry in accepting the need for rationalisa-tion of the role and rushing headlong into such a program without taking time to fully examine the myriad of different benefits EAs and PAs can bring to their executives and organ-isations.

EXTENSIVE BENEFITS, THE VALUE YOU DELIVER FOR YOUR ORGANISATIONS IN YOUR ROLE

Managing the office of a senior executive in a way that delivers substantial benefits for both them and the business is very dif-ferent from being a mere assistant, and the benefits go beyond mere savings in relation to the executive’s time or effort.

That’s what great EAs and PAs do, they deliver substantial value, and that’s what we will be examining, and celebrating, in this congress.

MANAGING THE OFFICE OF YOUR EXECUTIVE

But managing the office of an executive is also substantially different from being an old school assistant. In this confer-ence we will also examine exactly what those differences are and what areas of technical skills and knowledge EAs and PAs need to develop, in addition to the enhanced social and interpersonal skills they will need to have.

This is a conference not to be missed. Right now the future for great EAs and PAs is extremely bright, so we look forward to having you attend to find out exactly how you, your executive and organisation can benefit.

REGISTER NOW

We believe this conference, the third in our national series for 2015, will be the most beneficial educational forum ever held for EAs and PAs in Australia. Your role and how it is perceived within business is continuing to evolve. We believe in a vision for the future of the role that will help ensure the best out-comes for EAs and PAs both now and into the future, a vision that has been derived with the help of literally thousands of EAs and PAs plus hundreds of executives around Australia over 9 years. The role of EAs and PAs has reached a really exciting juncture in its evolution, one we will celebrate and explore in depth in this conference.

So please, join us for what we know will be two days that will have a profound impact on how you and your executive oper-ate, and the productivity that you both deliver.

JONATHAN MCILROYCo-founder and JointManaging DirectorExecutive Assistant Network

PULLMAN HOTEL, BRISBANE

The Pullman King George Square is one of the finest Brisbane conference venues. Conveniently located in the heart of the city, Pullman Brisbane King George Square offers a wide range of modern event spaces, accommodation options and leisurefacilities. As a conference venue, it features a variety of meeting rooms, boardrooms, ballrooms and a rooftop terrace, the hotel is the ideal venue for functions and conferences of all sizes in Brisbane.

Guests hosting an event at our Pullman meetingrooms can enjoy access to a variety of conference facilities and services, including an in-house event team and a dedicated event manager. Meeting rooms are versatile and contemporary, featuring the latest conference technology and flexibility of layout, accommodating as few as six delegates in a boardroom layout, and up to 1200 in a cocktail layout. .

AVISUAL PRODUCTIONS

AVisual Productions began their business in 2008, vowing to become a leader in the audiovisual in-dustry. To accomplish this, they deliver superior audiovisual services, technology, and coordina-tion. In addition, they know it is not enough to simply sell goods and services to their clients. AVisual Productions’ team is as equally versed in customer service issues as it is in audiovisual services. To achieve this, they implement four key service oriented components: value, perfor-mance, reliability and innovation. This combina-tion of customer service, audiovisual equipment and dedicated teamwork are the cornerstones on which AVisual Productions company was founded. Today, four decades later, those core values are what separate them from the rest of their industry.

AUSTRALIA’S ONLINE SPEAKERS BUREAU

Finding the right speaker for a business event can take a great deal of effort and time. Whether brilliant or terrible, a guest speaker will always be memorable. So where do you go to book a fantastic speaker, one that does not cost the earth, that people will rave about for months? Well an innovative Australian company called Speakerbook has come with a clever way to give office professionals direct access to hundreds of talented speakers, with the ability to book them with the click of a mouse. View over 100 speaker profiles, watch samples of each speaker on video and review their audience STAR rating. With Speakerbook you get a fast and safe online platform to find and book talented guest speakers, without the middleman. Used by some of Australia’s largest organisations.

INTRODUCTIONSPONSORSSENIOR CORPORATE AND

GOVERNMENT EXECUTIVESCONFIRMED AS PARTICIPATINGAT THIS EVENT INCLUDE:

KELVIN ANDERSON PSMChief Executive Officer, Public Safety Business Agency

RUTH BUTLERPrincipal, Grace Lutheran College

HELEN BESLYManaging Director, Rowland

PROFESSOR PETER COALDRAKE AOVice-Chancellor and President, Queensland University of Technology

LAURA DENHOLMExecutive Manager, People and Culture, PresCare

MARIA DWYERManaging Director, Oceanic Marine Risks

PAUL FREERChief Operating Officer, Collection House Group

PAUL MCNAENational Manager Smart Centres, Department of Human Services (DHS)

BILL POTTSCriminal Lawyer/Director, Potts Lawyersand Councillor Queensland Law Society

DR LESLEY VAN SCHOUBROECKQueensland Mental Health Commissioner

SENIOR EAs AND PAsCONFIRMED AS PARTICIPATINGAT THIS EVENT INCLUDE:

MEGAN BERRYExecutive Assistant to the Managing Director, M Resources Trading

LOUISE FINEGANExecutive Assistant, Surf Life Saving Queensland

VERITY COPELANDExecutive Assistant to the Chief Financial Officer/Group Company Secretary Access Community Services Limited

JENNIFER LONGPersonal Assistant to Director, Bentleys Chartered Accountants

CONNIE MESSINAExecutive Assistant, Grant Thornton Australia Limited

ELIZA MOOREExecutive Assistant, Corporate and Suncorp Business Services Chief Risk Officer, Suncorp Group

SARAH NEWLYNExecutive Assistant to the Deputy Vice-Chancellor (Stu-dents & Communities), University of Southern Queensland

ZOE STANHOPEPersonal Assistant to the Managing Director, Express Business Group

CANDICE TYRRILExecutive Assistant to the Group CEO and Board Chairs for AGPAL/QIP

REXANNA WILLIAMSExecutive Assistant, Evans Edwards & Associates

9th Annual Congress Series Executive Office Management

Know what it takes to be the best

EXECUTIVE ASSISTANT MASTERCLASS

Dear Colleague,

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PROGRAM AT A GLANCETUESDAY 15 SEPTEMBER 2015


KEYNOTE OPENING ADDRESS To inspire and lead – execuTives need eas who can inspire oThers

and make Them wanT To believe in Them

managing social inTeracTions and neTworks –why eas and pas are The glue in The execuTive’s office

MORNING COFFEE

conflicT is universal – buT eas have To be beTTer Than The resT

aT resolving iT

we are all in The selling game – yes, ThaT means you Too

LUNCH

enacTing your plans and geTTing Things done – why flawless execuTion requires meTiculous planning

visualise and concepTualise – innovaTion and creaTiviTy masTerclass

AFTERNOON TEA

EA PANEL DISCUSSION & WORKSHOP esTablishing kpis ThaT are relevanT for your role

and aligning These wiTh Those of your execuTive

CLOSING KEYNOTE ADDRESS discover The secreTs for living wiTh passion,

loving whaT you do and living life your own way

CLOSE OF CONFERENCE

PROGRAM AT A GLANCEWEDNESDAY 16 SEPTEMBER 2015

REGISTRATION OPENS

INTRODUCTION AND OPENING ADDRESS

KEYNOTE OPENING ADDRESSBe the Best you can Be in everything you do – the winning attitude

EXECUTIVE PANEL DISCUSSIONProfile of an excellent ea – what does Being the Best of the Best look like?

MORNING COFFEE

EXECUTIVE PANEL DISCUSSIONthe right way and the wrong way - making rationalisation work for you and your organisation

LUNCH

KEYNOTE BUSINESS ADDRESScorPorate hutzPah – lessons from a successful entrePreneur on what it takes to succeed in Business

EA PANEL DISCUSSION & WORKSHOPintangiBle Benefits – identifying the many areas where eas and Pas add significant value that aren’t easily measured

AFTERNOON TEA

TECHNICAL MASTERCLASS WORKSHOPBusiness management fundamentals as they imPact on the manager of an executive’s office

CLOSE OF DAY 1 cocktail recePtion within exhiBition area

GALA DINNER

7.45AM

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12.15PM

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5.30PM

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8.45AM

9.30AM

10.15AM

10.45AM

11.30AM

12.15PM

1.30PM

2.15PM

3.00PM

3.30PM

4.30PM

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Know what it takes to be the best

BRISBANECONFERENCEPROGRAM

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9th Annual Congress Series Executive Office Management Know what it takes to be the best


EXECUTIVE ASSISTANT MASTERCLASS TUESDAY 15 SEPTEMBER 2015

7.45AMREGISTRATION OPENS

8.30AMCHAIRPERSON’S OPENING REMARKS

8.30AMINTRODUCTION AND OPENING ADDRESS

GREAT EAs ARE INVALUABLE IN BUSINESS – BUT YOU STILL NEED TO BE ABLE TO DEMONSTRATE YOUR GREATNESS!When people seek to change who you are, what you do, what you believe in and what you stand for, it’s important to focus on being the best that you can be, to demonstrate and prove yourself. Well this is happening right now in the realm of EAs and PAs. In many of the larger organisations the role as it has evolved is under sustained threat. In this opening ses-sion we will set the context and tone for the two days, outline the key things we want you to take away and the key messages we know you will hear. We want to celebrate the role of EAs and PAs and to focus on what being a great EA or PA means. That is what we intended to demonstrate. And more importantly, that is what we will teach you how to demonstrate within your businesses.

JONATHAN MCILROYJoint Managing Director,Executive Assistant Network

SHANE GARROTTManager, Education and Training,Executive Assistant Network

9.00AMKEYNOTE OPENING ADDRESS

BE THE BEST YOU CAN BE IN EVERYTHING YOU DO – THE WINNING ATTITUDESuccessful people aren’t born that way. The great don’t just become great. It takes toil, countless amounts of hard work, determination and a will to persevere no matter what. To be a great EA takes a lot of things, but most of it comes from within you – you have to want it. In this inspirational keynote presenta-tion our opening speaker will set the tone for two days where we examine everything that it takes to be the best of the best. Importantly, you will learn that how the attitude you take to approaching even the most mundane of tasks determines how successful you will be in everything else you do. Mindset matters. Make sure yours is attuned to the right frequency for suc-cess in everything you do.

STEVEN BRADBURY OAMOlympic Champion - Champion Speaker and Entertainer

9.45AMEXECUTIVE PANEL DISCUSSION

PROFILE OF AN EXCELLENT EA – WHAT DOES BEING THE BESTOF THE BEST LOOK LIKE?This highly interactive session panel of execu-tives will help build a consensus around what it takes to be a great EA or PA. Just some of the premises around what attributes great EAs and PAs need to have that we will discuss will include:

• Honesty, integrity, loyalty, basic skills and corpo-rate knowledge (traits that should be a given forall EAs and PAs?)

• Working in a sense of partnership where youmanage the office of your executive

• The breadth of knowledge of a great GeneralManager – if not perhaps the depth of knowledge

• The highest levels of social skills in the team – so they can be the glue in the team, the alliance and rapport builders

• Skilled political animals to negotiate the pitfalls of the office and protect their executive

• Develop the corporate intuition that all great cor-porate executives have

• Act as leaders in their role as the manager of their executives office

KELVIN ANDERSON PSMChief Executive Officer, Public Safety Business Agency

RUTH BUTLERPrincipal, Grace Lutheran College

HELEN BESLYManaging Director, Rowland

MARIA DWYERManaging Director, Oceanic Marine Risks

PAUL MCNAENational Manager Smart Centres, Department of Human Services (DHS)

10.45AMMORNING COFFEE

11.15AMEXECUTIVE PANEL DISCUSSION

THE RIGHT WAY AND THE WRONG WAY - MAKING RATIONALISATION WORK FOR YOU AND YOUR ORGANISATIONHaving established what a great EA or PA looks like and what they bring to their role that benefits their executive and the broader organisation, in this second executive panel discussion our executives will discuss the business imperatives driving the push for greater rationalisation in all roles and what that means in practice for EAs and PAs. They will also provide insight into what you can do to help demonstrate your value as a great EA or PA.

• The issues and concerns around subjectivity in EA or PA assessment

• Why measures of output and performance matter

• Your goals and objectives in relation to those of your executive

• The limits of a rationalised model – why an overly industrialised approach falls down in practice

• Dealing with intangible benefits – the many things you bring to the partnership, relationship and business that can’t be measured

PROFESSOR PETER COALDRAKE AOVice-Chancellor and President, Queensland University of Technology

LAURA DENHOLMExecutive Manager, People and Culture, PresCare

PAUL FREERChief Operating Officer, Collection House Group

BILL POTTSCriminal Lawyer – Director, Potts Lawyers and Councillor Queensland Law Society

DR LESLEY VAN SCHOUBROECKQueensland Mental Health Commissioner

12.15PM LUNCH

FULL PROGRAM IN DETAIL

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9th Annual Congress Series Executive Office ManagementKnow what it takes to be the best

BRISBANECONFERENCE

PROGRAM

EXECUTIVE ASSISTANT MASTERCLASSTUESDAY 15 SEPTEMBER 2015

3.45PMTECHNICAL MASTERCLASS WORKSHOP

BUSINESS MANAGEMENT FUN-DAMENTALS AS THEY IMPACT ON THE MANAGER OF AN EXECUTIVE’S OFFICEDeveloping the breadth of knowledge of a good General Manager means being across, and under-standing, everything that impacts on the successful operation of a business; from strategy to product development, marketing and sales to product deliv-ery, and logistics to business administration.

In this workshop style session you will receive a thorough run down on all the key things managers are looking for when assessing key parts of a business and its performance. We can’t hope to train you in all aspects of busi-ness management in one short session, rather to open your eyes to areas you should explore further for development of your knowledge and understanding.

• It all starts with strategy, goals and plans• Where do values, purpose and mission fit it?• Different business types – knowing what really

matters in each type of organisation• Budgets, forecasts and financial reports – what

measures or indications matter and which ones don’t?

• Clients, customers, stakeholders, shareholders –make sure you know the relative importance ofdifferent people to your business

• Delivery and doing what it is your business fun-damentally is designed to do - why sometimes it’s important to keep this in mind

TIM DWYER,Chief Executive Officer, Shirlaws Coaching (Australia)

5.30PMCLOSE OF DAY 1COCKTAIL RECEPTIONWITHIN THE EXHIBITION AREA

7.00PM GALA DINNER

1.30PMKEYNOTE BUSINESS ADDRESS

CORPORATE HUTZPAH – LESSONS FROM A SUCCESSFUL ENTREPRENEUR ON WHAT IT TAKES TO SUCCEED IN BUSINESSWhat does it take to be a successful entrepreneur? And what does that have to do with EAs and PAs? Well, the simple truth is, most successful people in business share a lot of similar traits and characteristics.

In this enthralling session Robert will take you through his keys to success so you can glimpse how you should be thinking and acting in business if you want to be the best of the best.

• Focus• Flawless execution• Ability• Passion• Flexibility• Courage• Creativity• Risk tolerance

ROBERT ROWEManaging Director of Tú Projects and Founder of the Unita Group

2.15PMEA PANEL DISCUSSION & WORKSHOP

INTANGIBLE BENEFITS – IDENTIFYING THE MANY AREAS WHERE EAs AND PAs ADD SIG-NIFICANT VALUE THAT AREN’T EASILY MEASUREDIn this interactive panel discussion and audi-ence workshop our panellists will first outline some areas identified in discussion ahead of the conference with EAN. They will then take on the role of facilitators in group discussions where in-dividual topics will be examined in greater detail and outcomes recorded for the full group.

• The emotional and physical welfare of your executive

• Protecting them from others and themselves – your role as a conduit rather than a gatekeeper

• Filtering the white noise and working out what is important information

• Keeping your executive aware of the emotional and psychological mood in the office – your role as corporate thermometer

• Having their back when it comes to office politics and other executives

• Networking internally and externally to facilitate easier access to others for your executive

VERITY COPELANDExecutive Assistant to the Chief Financial Officer/ Group Company Secretary Acess Community Services Limited

CONNIE MESSINAExecutive Assistant, Grant Thornton Australia Limited

ELIZA MOOREExecutive Assistant, Corporate and Suncorp Business Services Chief Risk Officer, Suncorp Group

ZOE STANHOPEPersonal Assistant to the Managing Director, Express Business Group

CANDICE TYRRILExecutive Assistant, Australian General Practice Accreditation Limited (AGPAL)

3.15PMAFTERNOON TEA

The conference is a must for any EA or OM whether in a small firm or large, the information sharing is comforting for those doing it right and encourag-ing for those who need to make a change.LYNNE LEE,PKF Lawler

FULL PROGRAM IN DETAIL

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8.45AMKEYNOTE OPENING ADDRESS

TO INSPIRE AND LEAD – EXECUTIVES NEED EAs WHO CAN INSPIRE OTHERS AND MAKE THEM WANT TO BELIEVE IN THEMHaving a champion mindset is one thing, but once you have the right attitude, believe in your abilities and have a greater sense of self-worth and purpose, you still need others to believe in you. But they will only do that if to some degree you inspire them. The reality is that you have a leadership role and if you are to excel in managing the office of your executive, then that all starts with your ability to inspire those around you.

In this compelling session, you will examine the secrets to:

• Inspiring others to action• Inspiring others to unite• Inspiring others to listen• Inspiring others to see• Inspiring others to believe

This is what being a leader is and it’s what executives need their great EAs and PAs to be able to achieve.

QUENTIN JONES

Appearing courtesy of Speakerbookspeakers and entertainers

9.30AM

MANAGING SOCIAL INTERACTIONS AND NETWORKS – WHY EAS AND PAS ARE THE GLUE IN THEEXECUTIVE’S OFFICEIn managing the office of your executive, you are at the centre of every single interaction the executive has, plus all those you have that they don’t. So forget external perceptions, your role as the most connected person in the office means you have to be more adept than anyone else at managing social interactions and networks. At times you will need to build alliances, binding and uniting disparate groups. At other times it may be the complete reverse. You have to be able to deal with office politics, family issues, competing egos, manipulation and trust and so much more…all the time realising that without you being the glue that makes it all work, the productivity and effectiveness of the office will diminish.

In this session we will explore some ways in which you can be most effective in your interactions with others.

• Simple tools for managing relationships in a consistent manner and remembering important information

• Networking isn’t what you think it is – developing a state of mind for building and managing relation-ships

• Trust, diplomacy, discretion and intuition – corner-stones of your role as the glue in the office

• Ties that bind – it’s important to know the relative importance of everyone to your executive and their different relevance to you

SALLY FOLEY-LEWISManagement & Productivity Expert

10.15AMMORNING COFFEE

10.45AM

CONFLICT IS UNIVERSAL – BUT EAS HAVE TO BE BETTER THAN THE REST AT RESOLVING ITConflict in life is inevitable and therefore unavoid-able – especially in the workplace. Unfortunately for EAs and PAs, their role as the glue in the office and those with greater levels of social interaction and networks than most others in business, the reality is you are going to face more situations with conflict. But as the manager of your executive’s office you need to be able to resolve these conflicts on your own, remaining calm and in charge, without relying on your executive or anyone else to intervene or assist.

In this essential session you will learn how to:

• Identify early signs of tension or potential conflict• Examine different strategies for dealing with

different situations and different people• Remain calm and in-charge no matter what

happens, maintaining your authority and legitimacy • Stay focused on your objectives whilst examining

win-win opportunities

TRISH JENKINSChief Executive Officer, Trish Jenkins International

11.30AM

WE ARE ALL IN THE SELLING GAME – YES, THAT MEANS YOU TOOSome call it persuasion, some call it influence, others selling – but the reality is, no matter what you do in life, at times you need to be able to get other people to come around to your way of thinking. None more so than EAs and PAs. In managing your executives office and working to ensure that they can achieve all their goals, in being the social fabric that connects everyone in the office or in being the ‘doer’ and the ‘achiever’ in the team, it is unfathomable for you to believe you don’t have to be an adept influencer and persuader. From selling a vision or idea to persuad-ing your executive’s direct reports to adopt a new way of working with your office, you need to be high-ly skilled at convincing and influencing others.

In this session you will learn how to:

• Frame and articulate ideas or concepts• Build rapport with colleagues• Implement a proven influencing strategy

into your discussions• Use four proven influencing styles

DR TIM BAKERDirector WINNERS-at-WORK Pty Ltd

12.15PM LUNCH

WEDNESDAY 16 SEPTEMBER 2015FULL PROGRAM IN DETAIL

8.40AMCHAIRPERSON'S OPENING REMARKS

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1.30PM

ENACTING YOUR PLANS AND GETTING THINGS DONE – WHY FLAWLESS EXECUTION REQUIRES METICULOUS PLANNINGEAs and PAs evolved as doers. It was the very essence of the assistant aspect of your role – to do things for your executives. That hasn’t changed but these days your executives require you to be across doing so much more and on having the skills to undertake tasks or projects unlike those you might have done in the past.

In this session you will examine everyday project management skills that you can utilise every day – in every situation and every circumstance.

• Develop a consistent and appropriate approach and mind-set for tackling any task or project

• Have clearly defined objectives and outcomes• Assess your available resources – including

people, budget, knowledge and skills• Put your plans into action - flawlessly

ELISSA FARROWAbout Your Transition

2.15PM

VISUALISE AND CONCEPTUALISE – INNOVATION AND CREATIVITYMASTERCLASSWith many of the tasks and projects that come your way daily, a creative idea or innovative concept can be an essential part of achieving the best possible out-come in the most efficient and effective way. As the pace and the diversity of your work keeps on growing, it’s never been more important to visualise and con-ceptualise new ways of doing things – and then to be able to take your ideas and turn them into a reality.

In this session you will examine:

• How leading edge innovators generate powerful ideas• How to turn ideas into clearly articulated concepts

so that their potential and their risk can be evaluated• Simple techniques for integrating your ideas into

your projects, effectively and efficiently

CHANDRA CLEMENTSBSc, BBus, Managing Director, One Legacy

3.00PMAFTERNOON TEA

3.30PMEA PANEL DISCUSSION & WORKSHOP

ESTABLISHING KPI’s THAT ARE RELEVANT FOR YOUR ROLE AND ALIGNING THESE WITH THOSE OF YOUR EXECUTIVERationalisation of your role in a way that we believe is sustainable and places real value on what you do requires that you are able to fully demonstrate your worth to the business – and importantly that you can demonstrate the extent to which you, in manag-ing the office of your executive, increase their productivity. For months EAN has been working on concepts for developing some relevant and consis-tent frameworks for EAs and PAs to use to create their own meaningful KPIs.

In this session we will unveil our ideas and then discuss these with the panellists, and ultimately workshop the main ideas with the whole audience, working in groups, to help establish simple consistent ways for attendees to use these in their offices.

• Tasks versus objectives - aligning the two• Outcomes that matter – how do you assess

their relative importance?• Can intangible benefits somehow be included?• Working ‘the essence’ of your executive’s

KPIs into your own

MEGAN BERRYExecutive Assistant to the Managing Director, M Resources Trading Pty Ltd

LOUISE FINEGANExecutive Assistant Surf Life Saving Queensland

JENNIFER LONGPersonal Assistant to Director, Bentleys Chartered Accountants

SARAH NEWLYNExecutive Assistant to the Deputy Vice-Chancellor (Students & Communities), University of Southern Queensland

REXANNA WILLIAMSExecutive Assistant, Evans Edwards & Associates

4.30PMCLOSING KEYNOTE ADDRESS

DISCOVER THE SECRETS FOR LIVING WITH PASSION, LOVING WHAT YOU DO AND LIVING LIFE YOUR OWN WAYMany of us fail to unlock our potential or live ful-filled and happy lives because we are blocked by our own mental barriers. But we can all live lives filled with greater passion, love and joy if we can just break through those barriers and learn how to live life in the moment. In this moving and inspirational closing keynote session be prepared to challenge your own preconceptions on living, give in to a new way of looking at your own world and break down some of the barriers that are holding you back. Regain your joie de vivre. Keep focussed on the moment. Learn to love who you are and what you do.

KEITH ABRAHAMFounder, Passionate Performance

5.15PM CLOSE OF CONFERENCE

WEDNESDAY 16 SEPTEMBER 2015FULL PROGRAM IN DETAIL

KELVIN ANDERSON PSM, chief executive officer, PuBlic safety Business agency

During his 30 year career in the public service, Kelvin has held the positions of Director-General of the former Department of Community Safety, Commissioner Queensland Corrective Services and Commissioner of Corrections in Victoria. He holds a Bachelor of Arts, has completed the Executive Fellows program with Australia and New Zealand School of Government and participated in the Leading Australia’s Future in Asia Program.

HELEN BESLY, managing director, rowland

Helen Besly oversees the company-wide management of Rowland’s strategic offering, including the growth and management of the full breadth of their communication services. With more than 30 years’ experience in providing strategic council in communication, issues management and organisational change Helen is widely regarded as one of the leading minds in Australia’s communication industry.

RUTH BUTLER, PrinciPal, grace lutheran college

The school is on two campuses, Rothwell and Caboolture, with over 1500 students from Years 7-12. At the beginning of 2010 Ruth returned to Grace where she had taught previously as an English and Christian Studies teacher. In between she served as Head of English and Director of Studies at Concordia College Toowoomba and for ten years as the Principal of St Andrews Lutheran College, Tallebudgera.

PROFESSOR PETER COALDRAKE AO, vice-chancellor and President, Queensland university of technology

Professor Peter Coaldrake AO is Vice-Chancellor and President of QUT, a position he has held since 2003. He chaired Universities Australia, the peak body of Australia’s universities between 2009 and 2011, and currently chairs the OECD’s higher education program. A dual Fulbright scholar, he is the author of a number of books, most recently (with Lawrence Stedman) “Raising the Stakes- Gambling with the Future of Universities” (UQP, 2013).

LAURA DENHOLM, executive manager, PeoPle and culture, Prescare

Laura has over 20 years commercial experience as a Human Resources generalist spanning recruitment, learning and development, industrial relations, succession planning, occupational health and safety, work-cover, risk and change management. Laura brings this experience to PresCare as she focuses on leading cultural change, industrial relations and leadership development for a growth-orientated non-profit organisation.

The conference was no doubt the most productive conference I have attended and in over 30 years as a PA I’ve been to a few! The number of attendees, around 100, meant it felt cosy yet the variety of career experiences and work backgrounds gave ample opportunity to connect with other EAs from a wide variety of companies. I truly enjoyed the depth of content from the panels as well as from the presenters.

LOUISE FARR,Grace Lutheran College

It was a fabulous 2 days, thoroughly enjoyed every moment and am really looking forward to next year to see what will be showcased. Time just flew by and we had a wonderful time. Great work EAN.

HAZEL HARROWER,USQ

SENIOR EXECUTIVE SPEAKERS

MARIA DWYER, managing director, oceanic marine risks Pty ltd

In 1986 Maria left Stewart Wrightson and opened her own business in Airlie Beach, specializing in Marine Insurance. Oceanic Marine Risks now has offices in Brisbane, the Sunshine Coast as well as Airlie Beach. In 1995 she was awarded the Lex McKeown Trophy by the National Insurance Brokers Association for contributions to the Australian Insurance industry. Maria was Member of the Marine Board of Queensland from 2000 to 2009. She was Chairman of the Qld Marine Academy from 2003 to 2004. Over the last 10 years Maria has spoken at various Maritime Conferences around the country on maritime insurance matters.

PAUL FREER, chief oPerating officer, collection house grouP

Paul was appointed in March 2013 as Chief Operating Officer for the Collection House Group’s business divisions of Collection House Collection Services, Lion Finance, MCC, CLH Legal Group and Collection House International. He has over 25 years experience across financial services incorporating over 13 years in General Management leadership positions covering Receivables Management, Risk Management, Corporate and Retail Banking and Fund Management.

PAUL MCNAE, national manager smart centres, dePartment of human services (dhs)

The Department is responsible for providing health and social welfare payments and services to almost all Australians and includes the former separate agencies of Centrelink, Child Support and Medicare. In Paul’s current role he leads around 1800 staff responsible for telephony and processing performance and quality across multiple workplace environments.

BILL POTTS, criminal lawyer/director, Potts lawyers and councillor Queensland law society

Bill has been practicing exclusively in the area of criminal law throughout Queensland and Australia for over 30 years and founded Potts Lawyers, the largest private criminal law firm in the state. In 2009 he helped form the Australian Defence lawyers Alliance which is an association of the most prominent and well-respected criminal law firms in every state and territory.

DR LESLEY VAN SCHOUBROECK, Queensland mental health commissioner

Dr Lesley van Schoubroeck is Queensland’s first Mental Health Commissioner, appointed to drive reform and refresh strategy for Queensland’s mental health, drug and alcohol systems. Lesley is adept at bridging diverse stakeholder views, lived experience and professional expertise to solve complex social policy issues and shape reform. She has extensive public sector experience in mental health and a PhD from Griffith University.

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My 2nd conference was as good as the first. You take away so many nuggets that you draw on in your work during the year. Also good to be in a room of so many like-minded people who are striving to develop them-selves, adding value to their own lives and by extension to their Managers and the company they work for.

CAREY SELLWOOD,SRG

INDUSTRY CONSULTANTS

KEITH ABRAHAM, founder, Passionate Performance

Keith has become the world’s premier thought leader on passionate performance and building passionate based cultures and has devel-oped a client base of over 265 companies across 20 countries. He has written 3 Best Selling Books and just released his new book … It Starts with Passion, which since 2013 is in its 4th reprint, an amazing result.

SHANE GARROTT, manager education and training, executive assistant network

Bringing 12 years of training and management experience (8 years within RTOs), Shane is an engager who champions the 2000 year old art of rational thinking in the workplace. As a presenter, he challenges your preconceptions on service, finance and management. As EAN’s Education & Training Manager, he supports your development and future career path with a vigour and passion unmatched.

STEVEN BRADBURY OAM, olymPic chamPion - chamPion sPeaker and entertainer

Speed Skater Steven Bradbury collected the most unlikely, unthinkable gold medal in the history of the Olympics. Australia’s first Winter Olympic Gold medal! Steven tells an amazingly inspirational story of triumph over adversity, of how he underwent years of obsessive training, pain, setbacks, sacrifice and life threatening injuries and of how he armed himself with the information and tools he needed to achieve this amazing success.

JONATHAN MCILROY, Joint managing director, executive

assistant network

Jonathan has over 14 years experience in senior management and executive positions and has worked in industries as diverse as banking and finance, education and training, events management and even politics before co-founding Executive Assistant Network.

CHANDRA CLEMENTS Bsc, BBus, managing director, one legacy Pty ltd

Chandra rapidly climbed the ranks of the corporate world to lead the global psychology-based workplace neuroscience consultancy firm, Sentis. Turning entrepreneur in 2013, she established One Legacy, which consults to companies on leadership and operational excellence, innovation, and increasing human potential and entrepreneurialism within a workforce. She currently works with leading organisations to create sustainable, people focussed and profitable Places to Work.

TIM DWYER, chief executive officer, shirlaws coaching (aus-tralia)

Tim is an international partner in Shirlaws, an organisation that advises private enterprise on how to grow, fund, exit and enjoy. Leveraging off solid foundations of the global group, Tim has been able to build out the Australian business to a multi-million dollar entity in a 2 year period. Tim understands and coaches his clients on how to build out solid foundations and assets that create a leveraged business model and portfolio approach.

ELISSA FARROW, aBout your transition

Elissa is a sought after international speaker, consultant, trainer and coach. Elissa actively supports organisations in implementing enterprise wide transformations by building the delivery and change capability of her clients. Elissa is passionate about sustainable change and building resilient individuals, teams, organisations and communities. She is current Global Board Member for Country Development for the Change Management Institute.

SALLY FOLEY-LEWIS, management & Productivity exPert

Sally fast-tracks productivity! She’ll empower you to be strong, authentic and confident in your role. Known as a skill-builder and insight-igniter, with a wicked sense of humour. Pairing 15+ years experience with exceptional qualifications, she’s inspired people from many industries: gyms in Germany to shipbuilding and oil and gas companies in the Middle East, to community organisations in outback Australia, just to name a few.

TRISH JENKINS, chief executive officer, trish Jenkins interna-tional

The most challenging and costly variable in any company is people. After living with some of Queensland’s most notorious and dangerous criminals, Trish Jenkins shares keys from her own prison journey and rebuilding afterwards that unlock limitations and strengthen resilience. The strongest prison bars holding us back are the ones in our head. It’s all in how you look at it!

ROBERT ROWE, managing director of tú ProJects and founder of the unita grouP

Robert has evolved Tú Projects to become Australia’s largest retail and hospitality fit-out business. Always looking for new ways to enhance the client experience he has invested in unique software, systems and marketing. In recent years, Rob established the Unita Group, which provides a holistic, beginning to end fit-out solution. Celebrating ten years in business he was named Brisbane’s Young Entrepreneur of the Year in 2014.

QUENTIN JONES, aPPearing courtesy of sPeakerBook

Over the past 20 years, Quentin Jones has pioneered the concept of leadership and culture and its links to business performance. His contribution as thought leader, consultant, educator, business and network builder has set Australia apart as a leader in this field.Fifteen years ago Quentin instigated and chaired the 1st Annual Australian Conference on Culture and Leadership. Today the forum attracts almost 3,000 people to hear eminent researchers and Australia’s leading CEOs tell their transformational stories (AMP, CSC, Lion Nathan, and Rio Tinto).

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EXECUTIVE ASSISTANT MASTERCLASS SENIOR EA AND PA SPEAKERS

I found the EAN Congress to be the best of the EA conferences. I picked this conference due the number of Executive Assistants involved in the program as presenters / panellists. The opportunity to be able to hear and speak with a panel of EAs is more helpful than listening to someone who doesn’t really understand what it is you do.MICHELLE CONDON,RSL Care

MEGAN BERRY, executive assistant to the managing director, m resources trading Pty ltd

Megan has also worked as a Personal Assistant, Administration Assistant and Receptionist at both large and small companies prior to her current position. In 2015 Megan is completing the Advanced Diploma in Executive Office Management through EAN.

CANDICE TYRRIL, executive assistant to the grouP ceo and

Board chairs for agPal/QiP

Candice has over 15 years of experience across large scale projects including a company merger, international accreditation, risk manage-ment, mentoring and leadership, delivering turn-key hospital grade diagnostic imaging facilities and executive level duties. In addition to her professional experience, Candice was a competitive elite gymnast, judge, coach and choreographer, and is currently undertaking her MBA. Candice is known for her positive attitude, interpretation ability, her intuition and industry skills

LOUISE FINEGAN, executive assistant surf life saving Queensland

Like many EAs, Louise ‘stumbled’ onto her current career path after working in a variety of administration roles, until being offered an opportunity to fill a temporary PA role, which she ultimately found to be an ideal fit. Since then Louise has supported senior executives in both public and private sectors, and is a great believer in promoting the EA as a true professional and specialist role; and a career path of choice.

JENNIFER LONG, Personal assistant to director, Bentleys chartered accountants

Jennifer has spent over 20 years as a Personal or Executive Assistant, Office Manager and Events Assistant both in Australia and London. Her career includes working for the Managing Partner in a US Law Firm, Events Director and Legal Director at an Investment Bank, Division Head in an Australian Law Firm and a Managing Director at a Mining Company.

CONNIE MESSINA, executive assistant, grant thornton australia limited

Connie has a career spanning over 23 years in various industries in administrative roles; Connie provides high-level proactive support to 5 Partners and manages and mentors a team of 5 dynamic administrative staff. Connie believes to be a true EA you must have an honest and open relationship with your Executive and her high level organisation and prioritising abilities assist her every day in her role.

ELIZA MOORE, executive assistant, corPorate and suncorP Busi-ness services chief risk officer, suncorP grouP

Eliza is an accomplished administration professional with more than 10 years experience working as a PA/EA across the HR, Financial services, Partnering and Risk industries. She joined Suncorp in 2001 where she’s worked as a PA to HR EGM, PA to Deputy CRO, EA to Group CRO, EA to Group Partnering EGM and for the past year has been in her current role.

SARAH NEWLYN, executive assistant to the dePuty vice-chancel-lor (students & communities), university of southern Queensland

Sarah holds a Diploma of Arts from the University of Southern Queensland and is currently completing her Postgraduate certificate in Business. Sarah sits on a number of boards internal and external to the University and 2014 was awarded runner up for the Darling Downs Junior Office Professional of the Year.

ZOE STANHOPE, Personal assistant to the managing director, exPress Business grouP

Zoe has a background in social science, coupled with accounting expe-rience and qualifications. These interpersonal and administrative skills enable Zoe to work alongside her director; company shareholders, staff and customers. Zoe is also responsible for managing the finance team, as well as assisting the Managing Director in international expansion.

REXANNA WILLIAMS, executive assistant, evans edwards & associates Pty ltd

Rexanna worked in the Local Government sector for 7 years, com-mencing as a School Based Trainee and working through the ranks to be Executive Assistant to the Director of Corporate Services. She be-gan her current position in 2014 and provides a high level of support to the Principals and Practice Manager. Rexanna is a Justice of the Peace (Qual) and is currently studying a Diploma of Management.

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The Congress and Exhibition far exceeded my expectations. I learnt a lot about myself and how to tackle hard situations. My wall is now ‘sparkling’. A big thank you for making the event a successful one.MEGAN LAWLER,Metro North Health & Hospital Service

DINNER &NETWORKING DRINKSMore than Just a ConferenceA Networking Imperative!As well as boasting a reputation for having the best educational content of all conferencesdesigned for EAs and PAs, our AnnualCongress stands out for two other reasons, its networking opportunities and suppliershowcases. All conference breaks and the cocktail drinks are hosted within the EAN Expo area. This provides delegates with incredible opportunities to meet and network with each other and of course to meet new suppliers with products and services that are essential for many EAs and PAs. Remember – Networking is essential for effective Executive Office Managers, not just Executives

Gala Dinner and CocktailsPullman Hotel, Brisbane

TUESDAY 15 SEPTEMBER 2015

• All delegates at the 2015 Annual Congress are invited to join us for an astonishing evening at our Gala Dinner!

• Enjoy Amazing Entertainment in the Pullman’s dining venue

• Held within one of Brisbane’s finest venues with great food, fine wines, amazing company and a stellar show are all the ingredients we deem necessary to help ensure relaxation ahead of a second great day in the conference

• Networking is Easy and Effortless!

• Attendance at the dinner is included within the registration fee for each delegate and additionall guests can attend at a cost of $150 inc GST

FOR MORE INFORMATION,OR TO PRE-REGISTERFOR THE EVENT VISIT : EXECUTIVEASSISTANT.COM

EXECUTIVEASSISTANT NETWORKEXHIBITION BRISBANEThe only Expo Designed purely forSenior EAs and PAsEven if you can’t attend the full conference, come along and experience the Exhibition with Suppliers Who Care About You And What You Do!Held alongside the #1 conference for EAs and PAs in Australia, this is the Exhibition to visit if you want to save time and meet a range of suppliers in one location at one time, all of whom have products or services targeted at the needs of EAs and their companies. It’s a key aspect of your job, so why not do it the convenient way!

Attendance at this extremely beneficial indus-try event is FREE so tell all your colleagues and friends to join us at the only targeted supplier showcase in town.

15-16 SEPTEMBER 2015TUESDAY 10.00AM-5.30PMWEDNESDAY 9.30AM-4.00PM

Our 2015 exhibition will feature over 30 amazing businesses with services and products as diverse as:

Accommodation (Hotels & Apartments), Event Venues, Team Building, Corporate Gifting, Training Venues, Recruitment, Convention & Visitors Bureaus, Gift Companies, Speakers Bureaus, Venue Finding Services, Travel, Transport, Corporate Liquor, Event Organisation,Corporate Interior Design, Corporate & Event Catering, Corporate Relocation, Corporate Photography, Audio Visuals, Office Consumables and Stationery, Information Technology, Corporate Hospitality, Corporate Entertainment, Massage & Beauty, Office and Business Technology and much, much more

FOR MORE INFORMATION,OR TO PRE-REGISTERFOR THE EVENT VISIT : EXECUTIVEASSISTANT.COM

[email protected]

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BRISBANE 2015 Congress Registration FormPullman Hotel 15-16 September 2015

By Friday 21 August 2015 After 21 August 2015

15 Sepon 21 August 2015

21 August

2015

Executive Assistant NetworkSuite 4, 27 Old Barrenjoey Road

Po Box 628 Avalon Nsw 2107 AustraliaTel: 02 8402 5000 Fax: 02 9973 3610

Email: [email protected]

I have no special dietary requirements

executive assistant masterclass assistant to the chief financial officer/group company secretary....

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