#Eastern Insurance products are not federally insured by NCUA +Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution.

Exchangethe WINTER 2020

Did You Know...You Can Do All Of Your Banking With Us!

BFCU is your trusted one-stop shop for all of your banking needs!

Just give us a call, stop by or visit us

online at bosfirecu.com.

Need Access?

Your money is just a touch away anywhere you go.Over 30,000 Surcharge-Free ATMs5,000 Branch Outlets NationwideMobile AppApple Pay

Need a Loan?

Our low rates and online application make it easy to afford the things you need.Autos VacationEducation HolidayHomes Line of Credit

Planning for the Future?

BFCU Financial Advisors+ services can help you prepare for your future.Retirement Planning Life InsuranceCollege Funds Wealth ManagementInvesting

Want to Save?

We have all the savings tools you need to achieve your financial goals.Savings Accounts IRAsCertificates Money Markets

Ready to Spend?

Low cost ways to make everyday purchases.Free Checking with No MinimumseChecking with ATM RebatesVISA® Platinum

Looking for Protection?

Insure the things important to you through our partner Eastern Insurance.#

Auto InsuranceHome Owners Insurance

President’s Message

John B. Winne, President and CEO

It is the time of the year when we often pause to reflect on the year gone by and make plans for the new year which has just begun. Boston Firefighters Credit Union does these same things. 2019 was another great year for your credit union. We have welcomed a large number of new members to the credit union with many of them joining us from the members of the Boston Police Department and their families. We are proud to offer services to the BPD and in order to better understand their needs, we have created the position of Associate Director and welcomed Mike Leary and Marty O’Malley into our board room. From a financial perspective, we have achieved all our goals for the year and continue to lead our peers in most, if not all financial metrics. Furthermore, we once again won the CUNA national award for providing the greatest value to our members. Of all our successes, this is the source of our greatest pride.

So, where do we go from here? The answer is actually quite clear. Boston Firefighters Credit Union has one overarching goal and that is to provide the best possible services to the firefighters and police officers who do business with us on a regular basis. We will continue to do that in 2020. The challenge comes in how to best accomplish this goal. The financial services landscape is evolving rapidly and most of it centers around the manner in which members access their accounts at the credit union. Mobile banking functions, including remote deposit capabilities have become an established norm. On-line loan applications are prevalent in many areas and yet many of our members still want to visit or call the credit union to take advantage of our good old fashion member service.

Our plan is to continue to take advantage of innovation and offer a strong package of electronic services for members seeking the convenience of 24/7 access. We are constantly evaluating our business partners and looking for ways to improve this vital segment of our service offerings. However, we will not waiver on our commitment to the in-person service model. There are times when you need help or can benefit from a suggestion that can only be offered by a human who is able to understand your concerns and deliver a suitable solution. In short, we are trying to be the best of both worlds.

Over the years, BFCU has continued to grow and prosper. We have added new membership groups, expanded our service offerings, added significantly to our staff and committed large amounts of money to electronic services. During this timeframe and as we head into 2020 and beyond, the one thing that never changes is our commitment to first responders and their families. You are our only focus; you are the only members that we serve, and our goal is to improve your financial lives. Please let us help.

Happy New Year.

Increase Your App-titude! Look at all you can do with our Apps:

BFCU Mobile AppMove money, deposit checks, get balances, pay bills, open new accounts, send messages, turn your debit card off and on, report travel plans and even locate free ATMs and Branch Outlets.

BFCU VISA® AppCheck balance and available credit, view transactions & due dates, make payments, report travel plans, turn your card off and on, report lost or stolen cards and even dispute charges.

BFCU

BFCUV I S A Visit your phone’s App Store to download and

start using these time-saving tools today!

You Can Bank In Person With BFCU at Over 5,000 Locations

Once again, we are awarding scholarships for the 2020 academic year. Available are two $5,000 college awards and two $1,000 high school awards for BFCU members/member children. The CCUA is also offering an opportunity at a $1,500 college scholarship, awarded to one credit union member in our region.

Applications are available at bosfirecu.com and both branches. BFCU applications are due back by April 10, 2020; CCUA is due by March 2, 2020.

BFCU 2020 Scholarship Offer

Monday, April 27, 2020.

Watch bosfirecu.com for meeting and election times and information.

Credit Union Annual Meeting Announced

If you like to do some or all of your banking in a branch, you don’t need be near BFCU to do it! With our CO-OP Shared BranchSM Outlets, BFCU members can:

- Make transfers - Pay loans

- Get cash - Cash checks

- And more at over 5,000 partner credit unions nationwide

Those partners will treat you like a member and help you take care of your banking with the same privacy and courtesy you would expect in a BFCU branch. So, the next time it isn’t convenient for you to get to your regular branch, get to a CO-OP Shared BranchSM Outlet!

You can easily locate a convenient shared branch with our Mobile App or at bosfirecu.com.

Apply Now For College & High School Awards

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CO-OP Shared BranchSM Outlets – More than even the largest banks!

Resolve to Be Clutter-Free:

Safer than the mail – and easier to use! When you switch to BFCU eStatements, we send you an email each month when your statement is ready, then you just use our app or go online to view it. You can print eState-ments or download to your computer, but we keep them online for you to reference – whenever you want! Save time, save space, save trees! Sign up for eStatements through BFCU online banking or just call or stop by.

Switch to BFCU eStatements!

Member Services:

Consumer Loan Interest Rates

Loan Type APR*

Auto (new or used) as low as 2.99%

Personal as low as 7.99%

Tuition 6.99%**

VISA® Platinum Credit Card 9.90%

Locations & Hours: Main Branch 60 Hallet Street, Dorchester, MA 02124 (Located across from Florian Hall)

Monday, Tuesday, Wednesday and Friday 8:30a to 3:30p Thursday 8:30a to 7:00p Saturday 8:30a to 12:30p

West Roxbury Branch 2029 Centre Street, West Roxbury, MA 02132 (Located at the intersection of Centre St and Lagrange St)

Monday, Tuesday, Wednesday and Thursday 10:00a to 5:00p Friday 8:30a to 5:00p Saturday 8:30a to 12:30p

Main Phone: 617.288.2420

The Hot Line: 800.552.4379

Lost VISA Card: 866.820.5839

Lost MasterMoney Card: 800.264.5578

1st Floor Fax: 857.220.2158

2nd Floor Fax: 617.288.8750

You can also text us at 617-288-BFCU (2328)

*APR = Annual Percentage Rate. Rates reflect a .50% discount for automatic payments from your BFCU account. Rate may vary based on terms and individual credit scores. **This rate does not apply to the Student Choice private loan.

Edmund M. Street, L-18 - Retired - ChairmanDaniel Magoon, District 3, Gr. 2 - ClerkKevin Meehan, E-7, Gr. 1 - Vice ChairmanSean P. Costello, L-19, Gr. 2 - Treasurer

Contact Numbers:

DEPOSITS Free Checking IRAs & IRA CDs eChecking All Purpose Club Regular Savings Christmas Club Money Market Accounts Jake Jr. Account CDs HS/College Student Accounts

REAL ESTATE LOANS Mortgages Home Equity Lines of Credit

PERSONAL LOANS Unsecured Holiday Vacation Line Of Credit Tuition Share Secured

CONSUMER LOANS Automobile/Motorcycle Loans Boat VISA® Credit Card

eSERVICES Mobile/Text Banking* Mobile/Remote Check Deposits* Direct Deposit Online Banking Bill Pay eStatements Debit Card Apple Pay

SERVICES Surcharge Free ATM Networks Shared Branching Payroll Deduction Wire Transfers Finance Works Pre-Authorized Payments Property & Casualty Insurance#

BFCU Financial Advisors+ 24 Hour Hotline Notary VISA® Gift Cards Extended Car Warranties GAP Insurance

Federally Insured by NCUA Equal Opportunity Lender

*Carrier Fees May Apply #Eastern Insurance products are not federally insured by NCUA

EQUAL HOUSINGOPPORTUNITY

+Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution.

Monday, January 20 Martin Luther King Day

Monday, February 17 President’s Day

Monday, April 20 Patriot’s Day

Simple and Honest Banking for First Responders

Charles M. Buchanan, Jr., E-24 - Retired Christopher Burke, Car 8, Gr. 2Joseph Casper, District 3, Gr. 2Ralph Dowling, FAO, Gr. 1Joseph Finn, Fire Commissioner and Chief of DepartmentSean O’Brien, L-7, Gr. 3Billy O’Sullivan, L-23, Gr. 1Joseph Quinn, E-16, Gr. 2Marc Sanders, E-7, Gr. 4John Soares, L-7, Gr. 4

Board of Directors Holiday Closings