In the Name of

AllahMost BeneficentMost Merciful

A Search forOrganizationalExcellence

WELCOME

to

ExcellencExcellencee

superiority: great merit, eminence,the quality or state of being outstanding and superior an award for excellence in photography

outstanding feature: a feature or respect in which somebody or something is superior and outstanding Excel: to be superior to, exceed, to have better status, to be superior to [From LATIN: ex:up; celes: high]

Before

Achieving Excellence

We must develop the ability to see things differently

Perceived differently the world appears different

This earth and sky appear different

ParadigParadigmm

A paradigm is the way you see the world, the way you see the universe, the way

you see your role in the world. A conceptual framework within which a theory

or view is constructed

Excellent Load Management10 Times the length of vehicle

Main Abdullah Haroon Road

Excellent Parking at Empress Mkt.

(Oh, Vicky, What a Mess)

Excellent Medicine(Complete Vigour in Just One

Dose)

Excellent Police Kiosk? Sidewalk Encroachment near Governor House

Main Abdullah Haroon Road

Less thanExcellentWorkmanship“Chata Hai

Mindset”

To learn to

Do Things

Differently

(Naturally, for the better)

The formula is the same

Know 1 edge

S kill s

a++i+ude

ImprovemenImprovementt

1. getting or making better: the process of making something better or of becoming better

• an improvement on her past performance2. change or addition: a change or addition that makes

something better

Microsoft® Encarta® Reference Library 2003. © 1993-2002 Microsoft Corporation.

Where does constant improvement lead to?

ExcellencExcellenceeis

getting the job

done well.

ExcellencExcellenceereally amounts to

AN INCREDIBLE COMMITMENT

A SENSE OF URGENCY

A LOVE FOR THE PRODUCT, THE CUSTOMERAND THE PEOPLE YOU WORK WITH

EVERYDAY

ExcellencExcellencee

Excellence is not achieved by moderation.

It is achieved by radical action,

a sense of continuous urgency

to solve the problem,

and then afterward

to see that it remains solved

Why Practice Excellence?

Because it is a Divine Attribute1.We created man in an excellent mould

(Al-Qur’an 95:4)

Why Practice Excellence?

Because the Holy Prophet encouraged it2.ALLAH has DECREED

That for everything there is A BETTER WAY

So when you kill in battle, DO IT IN THE BEST WAY

And when you slaughter (an animal) in sacrifice

DO IT IN THE BEST WAY,So everyone of you should sharpen his knife

And let the slaughtered animal die comfortably

(Sahih Muslim, Sunan Abu Dawood, al-Tirmidhi, ibn Majah, al-Nasai)

Why Practice Excellence?

3. Because it is the Wisdom of Ages

Achieve Excellence For it endears us

to the world

Why Practice Excellence?

4. Because the poet-philosopher said so:

How sad your poverty, of borrowed thoughts and actionsHave you not access to your own self- excellence

Why Practice Excellence?

5. Because it differentiates man from other animals

MAN IMPROVES, animals do not

MAN PROGRESSES, animals do not

MAN INVENTS EVER MORE COMPLICATED TOOLS, animals do not

MAN CREATES MATERIAL AND SPIRITUAL WEALTH, animals do not

MAN BUILDS CIVILIZATIONSanimals do not

REFLECTION BY Lin Yutang, The Importance of Things

There are perhaps finer animals with better forms and nobler structures:

Like the horse, with finer muscles;Like the lion, with a finer sense of smell;Or a greater sense of loyalty like the dog;Or better vision like the owl;Or a better sense of direction like the homing pigeon;With greater thrift, discipline and capacity for hard work, like the ant;With a sweeter temper like the dove or the deer or dolphinMore patience and contentment like the cowBetter singers like the larkAnd better dressed beings like the peacock

BUT, GRANTED THAT

The ants are more rational and better disciplined beings than us, they still do not have a library or a museum

Any time, the elephants can invent a giant telescope, or discover a variable star, or predict a solar eclipse, or seals can discover the science of calculus, or beavers can cut the Panama Canal. I will hand them the championship as masters of the world.

Beavers build houses, but in no way differently or better now than they did 5000 years ago. Ants and honey bees provide food for winter, but in the same way as they did in the time of Solomon who referred the sluggard to them as patterns of patience.

Man is not the only animal who labors, but he is the only one who improves his workmanship

How does How does Excellence Excellence come into our organizationcome into our organization

SIMPLY

By being better than the others are

By surpassing them

By being distinct, meritorious, eminent

And as perfect as possible

PEOPLE

Constant IN

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SLEADERSHIP

MBWA

ExcellenceTheSimpleScheme

JUST ONE DAYOF “MBWA”*

Management By Wandering Around

Tom Peters, author of “In Search of Excellence”

The 8 Attributes of Excellence

1. A bias for action

2. Proximity to the customer

3. Autonomy & entrepreneurship

4. Productivity through people

5. Hands-on; value-driven

6. Sticking to the core

7. Simple form, lean staff

8. Simultaneous loose-tight properties

1.A Bias for Action:

“Do it, fix it, try it.”

When there is a problem, put people together in a roomDon’t let them come out Until there is a solution.And then implement it.

2. Proximity to the Customer

Excellent organizations learn from the customers they serveThey listen intently, regularly and then implement what they learn.They provide unparalleled quality, service and reliability

3. Autonomy & Entrepreneurship

Foster many leaders and innovators throughout the organization and develop loose networks.“No short reins – lots of creativity.”

Encourage practical risk-taking and support good tries: “make sure you generate a reasonable number of mistakes.”

4. Productivity Through People

Treat the rank and file as the source of quality and productivity: No we vs. them attitudesWalk the talk: when you say “our people are our Most important resource, mean it.”

RESPECT THE INDIVIDUALSREGARD EVERYONE AS A SOURCE OF IDEAS

Do not regard capital investment as the basic source of efficiency improvement.

5. Hands-on; Value-driven

“The basic philosophy and values of an organization have far more to do with its achievements than do technological or economic resources, organizational structure, innovation and timing.”

Thomas Watson, CEO, IBM

6. Sticking to the Core

Never acquire a new business You don’t know how to run.

Odds for excellence favor thoseWho stay close to the work they know

7. Simple Form, Lean Staff

The structural forms of excellent organizations are elegantly simple

Lean top-levelsHappy lower levels

8. Simultaneous loose-tight properties

Both centralized and decentralized

… autonomy down to the basic levelAnd yet fanatic centralism around core values

We must look at the leadersWe must look at the leaders(those who are ahead of us)(those who are ahead of us)

And ask 3 questionsAnd ask 3 questions

But Before we startBut Before we start

TO SURPASS OTHERSTO SURPASS OTHERS

1.Why are they where they are?

2.What are they doing that we should also be doing?

3. How can we do those things?

The Fact of the Matter

THERE IS A BETTER WAY

ItFindIsDoToHaveWeAll

Was there anything really new in today’s

presentation?Or was it just a repetition of the obvious?

The Last Question?

How Would YouLike to be Remembered in History?

As one who did things badly

or

As one who did Things excellently?

Thank You