excel glass industry

8/10/2019 Excel glass industry

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An Organization Study at

Excel Glass Industries LTD

Submitted in partial fulfillment for the requirement for the award of the

degree

MASTER OF BUSINESS ADMINISTRATION

M G UNIVERSITY

KOTTAYAM

Submitted by

Register No:

Under the guidance of

Mr.:

Faculty Member

MBA Department, BSS IT MISSION THYACDU


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DECLARATION

I declare that the project report entitled An organization study onExcel GlassIndustries LTD Submitted by me for the award of Master of BusinessAdministration of M.G University is my own work. The report has not been submittedfor the award of any other degree of this university or any university.

Place: Aluva

Date:


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ACKNOWLEDGEMENT

First of all I wish to express my deep gratitude and thanks to God who helpedus in completing the organization study successfully.

I shall remain grateful to. Mr.:BSS IT MISSIONTHYACDU for his amble guidance and encouragement for completing theorganization study. I am also extremely grateful to faculty member for their valuablesuggestions and advice regarding this work. I also express my profound gratitude to

project guide .,Sr. Manager, HRM for his valuable guidance andtimely advice and well-wishers for Encouragement given to us during the course ofthe project. It is my pleasure to express a deep sense of grateful to

.,

Sr. Manager, Safety & Environment Department & MIS without hisuntiring efforts and tremendous background information this work would not havematerialized. I express my sincere

Thanks to all the staff of Excel Glass Industries LTD for their co-operationduring my study in the company. Last but not least we thank my parents and for alltheir moral support and help, they Had given to me.


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INTRODUCTION


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Orga n iz a tion s tudy de a l s w i th c r i t i c a l e va lua t ion a nd a na lys i s

of a l l the aspec ts of

p a r t i c u l a r f i r m . I t g i v e s a c l e a r i d e a a b o u t t h e f u n c t i o n s a n d

p r a c t i c e o f v a r i o u s department heads and operational efficiency of the

department as a whole. This particular study gives a clear idea about the

functions, practices and the delegation of authority of Excel Glass

Industries Industries Ltd, Aluva. With this, study gives an overview about

the practical situations, which a company is functioning According to Allen Kelly

an organization is the process of identifying and grouping

of work to b e pe r formed def in ing and de lega t ion of au thor i t i e s and

r es po ns ib il it y a nd e s t a b l i s h i n g t h e r e l a t i o n s h i p o f p e o p l e e f f i c

i e n t l y t o w a r d s t h e a c h i e v e m e n t o f o r g a n i z a t i o n a l goals. So it is

very much important to study the organization structure. The organization

study will help us to reveal the how things are coordinated in real time

situations. The personnel function is really all about motivation. It is

agreed that unless

indiv idua ls a re mot iva ted to pe r form e f fec t ive ly , they may

not achieve the level of performance that is desired to them. Managerial

people are always fac ing the problems motivat ing

their subordinates to release their potential more effectively

and thereby permit the desired goals of the organization and the needs of

employees to be achieved. The purpose of motivation is to create conditions which

people are willing to work with zeal, initiative, interest and enthusiasm so that the

goals of an organization are achieved effectively. Leadership is means of

d i r e c t ing . I t i s t he a b i l i t y to in f lue nc e a g roup towa rds the

achievement of goals. It is the human factor that helps a group identify where it is

going and then motivate it towards its goals. Without leadership, an organization

would be only a confusion of the people and machines. Training makes a very

important contribution to the development of the organizations Human

Resources and hence to the achievement of its aims and objectives. To achieve its


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purpose, training needs to be ef fec tive ly managed so that the right people ,

in the format right time and at the right costs.

OBJECTIVES OF THE STUDY

To find out how the managerial functions are done in an organization.

To have a close look on various departments functioning in an organization.

To understand the strength, weakness, opportunities and threats of the

organization..

To understand the functioning of each and every department

To study about the employeeemployer relationship

To make an evaluation of the performance or the organization

METHODOLOGY

The study was conducted using the method of interview and observation andalso made use of the primary and secondary data

Primary dataPrimary data is collected through observation or through direct communication

with reoidentsin one form or another or through personal interviews.

The formal and informal interviews with Managers and Department heads,

employee

Direct observation


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Secondary data

Secondary data are those which have been collected by someone else and

which have already been passed through statistical process. The secondary data were

collected from.

Company records

Journals

Annual report.

Website

SCOPE OF THE STUDY

The study restricted to the functioning of, Excel Glass Industries LTD. The

study gives a detailed knowledge about the different functional areas like finance,

marketing, operations and their functions

The study covers the various aspects of Excel Glass Industries LTD the

different functioning of Excel Glass Industries LTD .The main topic include the

following

Profile of the Excel Glass Industries LTD industry

Company profile

Product profile

Functioning of various departments

Findings, suggestions

SWOT analysis


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LIMITATIONS OF THE STUDY

The study was limited, because the time period allotted was not sufficient to

conduct a thorough study on the functioning of the organization. The employee of the

various departments was not able to spend enough time in explaining the functions of

their department, as it affected their work schedule. Respondents were reluctant to

reveal complete details. This lack of knowledge of the respondents and the bias ofthem has acted as a hindrance to the study.


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INDUSTRY PROFILE


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Indias casting industry 19.2 billion by 2016

The industry is making a contribution of Rs 7,000 per ton produced to the national

exchequer by way of excise and other levies. The sector exports touched $215 million

in 2010/11The year 2011 augured well for the Indian foundry industry as it has been

acknowledged as the worlds second largest producer of castings (7.4 million tons per

annum - mtpa) based on tonnage in the year 2009.

They were placed second only to China (35 mtpa). The tempo was maintained

in the year 2010 as well. The large gap between India and China, along with the fact

that the foundry industry is not able to keep up with local demand both in terms of

quantity and quality have compelled them to go in for a detailed analysis of the sector.

The compounding factor is the visible impasse in the investments in the

foundry sector, especially in comparison to the planned investment in the userindustry, that is, auto and auto parts.

This aspect warrants detailed examination and study. Towards that direction,

the following content describes the present status of the sector and the issues that are

facing this industry. sector producing 80.3 million tons. The global production had a

roller coaster ride during the period 2008 to 2010 93.5, 80.34, 83.55 mmt in 2008,

2009 and 2010 respectively. It is expected to bounce back to 93.5 mmt by 2015/6.

Global scenario

It is estimated that in 2009 there were 46,906 foundries globally in the organised

Important findings of diagnostics study

The pos i t ion of foundr ies i s of conflicting importance among the manufacturingindustries. The castings alone account only for 0.31 per cent of the world GNP and 5

per cent of the world metal production. Thus foundries do not rule the world economy.But as main inputs into nearly all industrial products and daily life, this castingindustry is indispensable.

A major happening in the global scenario is the shift and moving of manufacturingbases from developed countries (Europe and US) to third world countries especially inAsia. Also China, the number one producer in the world, is now focusing on domesticdemand created by its recent 1.5 trillion U.S. dollar investment in the infrastructuredevelopment. This temporary diversion of Chinese output has created a vacuum in theinternational market to be taken up by upcoming foundry producers like Mexico,Turkey, Poland, Czech Republic, and Russia, apart from India,

Indian scenario


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India has 4,600 foundry units, 80 per cent of them in the SME sector. Annualproduction is 7.4 million tons, approximately valued at $8 billion. The sector employs0.5 million people directly and an additional 1.5 million people indirectly.

The industry is making a contribution of Rs 7,000 per ton produced to the national

exchequer by way of excise and other levies. The sector exports touched $215 millionin 2010/11. The manufacturing units are located in 12 identified and recognisedclusters and in 20 other clusters.

Projected market size

While there is a growth expected in the auto-sector and the casting sector alike, thedomestic market is set to surge at least three times by 2016. The auto sector aloneshould go up to $10 billion by 2016 and the casting industry is projected to be a $19.2

billion industry by 2016.

The global growth rate for castings follows approximately twice the global growthrate in GDP in absolute terms. So apart from the domestic demand, Indias exports areto go up to $3 billion with a 20 per cent growth in direct exports.

Projected demand-supply gap

While there is a clear picture of demand side, the supply side is not prepared to makepro rata investments to take up the opportunity arising out of growth.

Even assuming that the past growth rate would continue, there will be a large demand-supply gap in excess of 11 million TPA by year 2016.

Diagnostic study of foundry sectorThe data collected (from the 325 units and 100 personal interviews) are analysed witha diagnostic tree and the key findings based on them are summarised in the table

below.

Determination of level of foundry

The industry has five distinct levels of units based on the size and sophistication eachhaving its own dynamics of growth and plans. The market has also has four tiers andeach level of unit has found its own market segment.

The foundries and markets are nicely dovetailed to each other in terms of price. Butthere is a disparity in terms of quality and quantity between the market expectationand the supplies.

Project Supply / Demand Gap for Auto Casting


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COMPANY PROFILE


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Established in 1984, Excel Glass Industries Ltd is fully equipped tomanufacture all kinds of Ferrous Castings weighing from 20 kg to 8000 Kg single

piece. The present annual production capacity is 6000 Metric Tons. Excel GlassIndustries produces and markets different grades of Grey Iron and SG Iron Castingsfor the domestic and international markets. In fact Excel Glass Industries can produceQuality Castings in all grades of Grey Iron and SG Iron. An expansion proposal toinclude Steel Castings is on the anvil.

Range of Alloys manufactured at present include FG-200 to FG-300, SG-400/12, SG-500/7, GGG.40.3 grade, Grey Iron With 2% Nickel.

An ISO 9001-2008 Company Excel Glass Industries has different production lineseach of which caters to different market segments

We are one of the best Manufacturers of Quality Fibre Glass InsulatingSleevings in Chennai, India.

Our speciality is :

Silicon rubber coated fibre glass sleeves (Class 'H') [Normal & Flame retardantgrades as per UL 94 norms].

Polyurethane coated fibre glass sleeves (Class 'F') [Normal & Flame retardantgrades as per UL 94 norms].

Our company has been awarded

for Quality Manufacture & Supply of Fibre Glass Insulating Sleeves forAutomobile, Electrical and Electronic Industries.


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Mission

To become the number one supplier of Orthopedics s market in India byensuring customer satisfaction of its product and services and continuous

improvement.

Vision

It describes Excel Glass Industries products and services which delightcustomers by helping them see more in comfort, safety and security.

It defines the qualities of Excel Glass Industries people to want to see, learn

and do more, in depth and in detail.To transcend the ordinary.

Quality Policy

EXCEL GLASS INDUSTRIES and its employees are committed to develop,manufacture and marketing of Its Products ensuring customer satisfaction of the

products and services through continual improvement of the effectiveness of its QMS

achieved by setting and reviewing quality objectives.

Quality Objective

EXCEL GLASS INDUSTRIES shall establish quality objectives at relevant

functional levels which will bring continual improvement in the functions and therebyin the organization. The quality objectives focus on strategic advantage to thedepartment as well as performance improvement. The quality objectives establishedare realistic, quantifiable and shall set suitable action plans. Also the management willassign responsibilities to the concerned managers for achieving the objectives astargeted in the MPRM.


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PRODUCT PROFILE


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Varnished Fiber Glass Sleevings

Description :Fibre glass braided sleevings coated with polyurethane varnish.

These sleeves are particularly flexible, tough and resistant to most solvents.

Construction :

Fibreglass braided sleevings reinforced with polyurethane varnish

Features :

-- Continuous working temperature of -10*C to +155*C with peaks of

+180*C

-- Compatible with most impregnating varnishes

-- Good resistance to moisture, mould growth and humidity

-- Very high flexibility

-- Di-electric strength from 2.0 KV and depending on thickness ordered with

very good insulation resistance

-- Good tensile strength

Polyflex class " F " polyurethane coated fibre glass sleevings :

Standards :

--Conforms to B.S. 2848 and I.S. 11654

--Flame Retardant variety conforms to UL94 vertical and horizontal burn tests

Availabilty :

-- In standard one meter lengths

-- In smaller lengths as desired by customer

-- In colours of your choice

Application :

For use in coils, motor windings, transformers, generators, alternators, wiringharnesses, relays, inductors, carbon brush leads and appliances where heat andelectrical insulation are needed.


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Silicon Rubber Coated (Sylastomer) Fiber Glass Sleevings Class 'H' :

This is a very flexible Insulating sleeving and can operate over a wide temperaturerange between -55 * C to 200 * C. It can also take short bursts up to 250 * C for closeto an hour. Naturally resistant to Ozone, Acids, Alkalis and Solvents.

Inert to mold growth and fully moisture resistant.

Retains original properties after years of use in equipments and sub-assemblies. It hasGood Insulation Properties with excellent BDV (Breakdown Voltage).

Can be supplied in various colors and wall thicknesses to suit individual requirementsand applications.

The above sleeve is also available in Flame Retardant grade, conforming to UL 94 Vo,V1 & V2 norms. Possible uses include motors, transformers, coils, generators, wiringharnesses, carbon-brushes and brush-assemblies and a host of products where hightemperature flexible "lead end" insulation is needed with superior properties.

Flame Retardant Fibreglass Sleevings

Flame Retardant Fibreglass Sleevings are an improvement over conventional

Fibreglass Sleevings used by the Electrical & Electronic Industry. In the sad event of afire or a short circuit in the electrical/electronic equipment or subassembly wheresleeves are used the glass sleevings self extinguishes itself instantly, thereby localizingfire damage to the costly equipments where it is used, saving vital costly parts andmoney.

These sleeves conform to UL 94, UL 746 A, B & C standards of the UL Laboratories.They easily pass the strict V-o, V-1 & V-2 tests for flame resistance stipulated by ULLabs at our factory. Under stiff international competition our Flame Retardant Sleeves

have been approved by an American multinational motor manufacturer in India and isbeing used in their washing machine motor line.


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Flame Retardant Fibreglass Sleevings

Increasingly the world over, the emphasis is to design and introduce consumerdurables and gadgets, which are high on product safety and customer friendliness. Fire

being a destroyer, unless effectively tackled, will lead to ruin of costly assets andequipments and is s threat to human safety.

All Manufacturers, Government Agencies, Lawmakers, Environmentalists, Consumeractivists and Awareness Groups are increasingly seeking fire retardancycharacteristics in all the equipments that are being manufactured and introduced in the

market.

This is also a norm now with all manufacturers with a deep commitment to customerfriendliness and an eye on the global market. Our sleeves are an instant answer to adesigner woe to tackle this problem, if used intelligently in any electrical/electronicequipment. The physical dimensions are the same as applicable to ConventionalSleeves. These can be manufactured in any colour and can also be cut to sizes asrequired for just in time manufacturing.


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ORGANIZTIONAL

CHART


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DEPARTMENTS


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Human Resource department

Finance department

Production department

Planning department

Commercial department

Purchase department

Marketing department

Quality Control department

Research and Development department

Store department

Safety department


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HUMAN RESOURCE DEPARTMENT

Human Resource Department is concerned with the peoples dimension in theorganization. Here in Excel Glass Industries , Personnel officer is the head of HumanResource Department Under him there is the Personnel Office, Time Office, and anEstablishment Section.

Personnel Office

The Personnel Office deals with recruitment. Wage administration, promotionand industrial relations, disciplinary actions etc. The employees are appointed throughPecan employment exchanges. The additional employees required are taken asapprentice or on contract basis. Selected persons could get 6 months training

efficiency in concerned on the supreme quality while selecting managerial staffs.Presently there are145 permanent employees including the managers and engineers.


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Out of which 131employees are presently working and the rest 14 are on deputationand on long leave. The temporary posts consist of more than 100 apprentices andcontract based workers. Contract based workers consist of former employees whotook VRS from the company and external persons who are expert in this field. The

peoples recruited could get training and also various seminars and classes areconducted.

Functions

To recruit right kind of persons for the right job at the right time.

To arrange for training programmers.

To evaluate performance of the employees.

To the handle the grievances of the employees.

To provide welfare facilities to the employees.

Provide and maintain safety measures.

Formulating policies

Statutory Labor Welfare Facilities provided (Personnel Office) in EXCELGLASS INDUSTRIES

Canteen Facility

The Company provided a canteen for its members. Here foods are provided at arate of Rs 8 per day for permanent employees. Working time of canteen is 8 hours.


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Rest Rooms & Lunch Rooms

Adequate suitable rest rooms and lunch rooms (with provisions for drinkingwater) where workers can eat their meals brought by them are provided

Facilities for Sitting

Company offers very good sitting facilities for employees in their working spot

Medical Facility

The company arranges medical checkups for all employees once in a year.Health data cards are then issued to all the employees. The medical facilities are

provided to employees as well as his/her family members.

Risk Allowance

When an employee meets with an accident, during employment for thedisablement compensation is paid as per the rules of the Workmen Compensation Act.In addition to the EXCEL GLASS INDUSTRIES allows an excreta payment of lossof wages i.e., 50% of the (basis DA) due to such accident.

Drinking Water Facility

An effective arrangement of drinking water for the workers in each section ordepartment is available. Also arrangements are made for cold drinking water.

Recreational Facility

Recreational club is organized in the company premises and Rs 10/- per monthare revised from each employees.

A well functioned time keeping system is used by EXCEL GLASS

INDUSTRIES Ltd for proper time keeping. For this purpose an electronic punchingsystem is maintained by the Time Office.


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Statutory Labor Welfare Facilities Provided (Time Office)

Working Hour

a) First Shift6.30 am to 2.30 pm

b) Second shift2.30 pm to 10.30 pm

c) Third Shift10.30 pm to 6.30 am

d) General Shift8.30 am to 5 pm

Overtime Allowance

Overtime will be paid at double the normal wages. (Basic + DA) to all the

eligible staff and workers for those who are engaged in overtime

Leave Facilities

a)Casual Leave-15 days in a year b)Earned Leave-30 days in a year c)MedicalLeave-7 days

Conveyance Allowance

Officers who have put in a minimum of 15 days attendance in a month will beeligible for getting an conveyance allowance amount of Rs 400/-

First aid Appliances

First aid boxes or cupboards equipped with the prescribed contents is providedand maintained in EXCEL GLASS INDUSTRIES . This is readily accessible duringall working hours.


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Establishment Section

All the wages, salary, administration and labor welfare facilities are controlledby establishment section in EXCEL GLASS INDUSTRIES .

Statutory Labor Welfare Facilities Provided (Establishment Section)

Wages and Salaries

To provide wages and salaries to the employees

Gratuity

The payment of gratuity act 1972 has been amended by the payment of gratuity(amendment) act 1987. This came into force from 01-10-1987. Maximum salary takenwill be Rs 3500 for gratuity calculation. In the amendment act of 1987, the maximumamount of gratuity payable to the employees will be Rs 3.5 lakhs. It is given for goodfaithful service and efficiently rendered to whole time employees of the company.

E.S.IThe employee of the EXCEL GLASS INDUSTRIES covered by the ESI Act

and contribution is deducted from the employees salary since 01-11-1992.Employees whose salary does not exceedRs10000/- per month are covered under thisact. When employees are registered with ESI, they are entitled to get the following

benefits from ESI:-

Sickness Benefit

7 days full pay or 14 days half pay sick leave can be availed by the employeesat any time. If more than 30 days leave is required, medical certificate from anauthorized medical attendant should be produced.

Disablement Benefit

An injured person is given free medical treatment and all the expenses incurredby him. The total expense in connection with the treatment will be reimbursed.


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Dependent Benefit

Legal heirs of the employee get the dependent benefit after his death. Maindependent are job and compensation.

Maternity Benefit

Women employees shall be allowed maternity leave with full pay for 90 daysafter the date of confinement. In addition, one month leave with wages is also allowedto the employee who suffers diseases arising out of delivery.

Funeral Benefit

For the funeral of employees, the funeral benefit provided is Rs 1000/-

Provident Fund

According to employees Provident Fund Act 1952, the employees of thecompany are entitled to contribute a certain percentage of salary or wages to this fund.The rules followed in EXCEL GLASS INDUSTRIES are known as EmployeesProvident- Fund Rules. The fund shall deem to have been established on and from16th

February 1956. A worker is eligible to get Piffle he had completed continuoussix months of regular service or 120 days during the period of 12 months. Under thisscheme, repayable loans are available to employees in liberal terms. As the scheme isrecognized, employees get benefit in income tax also.

Bonus

Bonus is paid in accordance with the guidelines issued by the government fromtime to time. An employee whose salary is less than Rs 2500/- per month is eligible toget bonus. 8.33% of the total salary is the minimum bonus to be paid.


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FINANCE DEPARTMENT

Finance refers to money or funds available to a firm. A business needs at everystep to start a business, to operate it and to expand or modernize its operations.Finance is required to bring a business into existence, to keep it alive and to see itgrowing. The management of finance is essential for the success of the business.

Finance manager is the head of the finance department. He looks after the budget,finance posting and audits of accounts. The senior officer accounts takes charge tolook into the day today affairs of the financial of the company. The senior officerestablishment deals with calculating employees wages provide provident fund, ESIetc. The cost section prepares cost sheet and evaluate job card. There is an internalaudit section that deals with verification of accounts.

The EXCEL GLASS INDUSTRIES Ltd has an in i t ia l capi ta lamount to 4 crores. Its products are sold to its main customer KSEB. It also hasother domestic customers.


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TAX:

EXCEL GLASS INDUSTRIES Ltd has to pay the following taxes:-

Income tax.

Sales tax.

Excise duty.

Educational cess.

The sales tax charged per meter in Kerala is at the rate of 12.5%, whereas, ifsold to other states outside Kerala, the rate is only 4% per meter (i.e., Central Salestax). Educational cess is 2% on the excise duty. Presently, the excise duty is 16% onone meter and the educational cess 2% of the 16%.

Job Card:

It is used to calculate the quality of products individual production time. The

important registers maintained by the finance are given below:

Purpose Journal.

Sales Journal.

Payroll.

Sections of Finance Departments:

The various sections under finance department are:

Book and Budget.

Sales

Priced Stores Ledger.

Costing.

Establishment.


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Book andBudgets:

Collection of accounts from different sections.

Preparation of trial balance and final accounts.

Coordination with auditors.

Helps statutory auditor.

Sales:

Invoice generation.

Billing

Collection

Debtors ledger.

Price Store Ledger:

This section is responsible for maintaining accounts for the stores in monitoryitems.

Costing:

Each product is having a separate section. It sets the cost of that which issued

by commercial group to add profit margin to set the price.


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Establishment:

This section is responsible for cash disbursements and payment. It handles allthe payment said to the employees.

Benefits:

Medical reimbursement

Provident Fund

Incentives

Loans and advances etc.

Bills payable:

This section handles the payment to be made to the suppliers once the SRV(Store Receipt Vouchers), PO (Purchase order) and invoice are received, crossverification of the PO terms, quality and quantity assurance with the SRV and invoice.Once all the claims are found satisfactory, the payment is issued as per the terms.


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Other Important Functions

Payment to establishment

Wages

Salary

Payment to suppliers

Indigenous Purchase

Important Purchase (Purchase, Bills)

Terms of payment for purchase are

Letter of credit (L/C)

Advance (DD)

Cash and delivery (COD)

Site Draft (SD) (If suppliers are not familiar)

Service Bills

This section maintain bills for payment of

Factory service

Maintance (Civil and mechanical)


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Internal Audit

The main function of internal audit are

Fault recognition

Suggestion for improvement

Assisting working level people

Internal audit conducts site audit, once in a year.


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PRODUCTION DEPARTMENT

Structure of Production Department


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Excel Glass Industries Ltd has a fully equipped Production Facility and state ofthe art equipment and highly trained personnel for its production.

DETAILS OF PRODUCTION ARE NOT DISCLOSED DUE TO COMPANY

POLICY

Objectives

To achieve monthly production target as per customer requirement

To improve quality by reducing process rejection below 3%

Increase productivity by effective utilization of resources

Maintain production and discipline in the section

Coordination of workers and shop floor activities

Share information


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PLANNING DEPARTMENT

Structure of Planning Department


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The objective of this department is to achieve monthly target as per productionprogram issued from marketing department. SMW has the overall responsibility ofthis department. He is responsible to the following:

Ensuring targeted production.

Authorization of annual/monthly production plan based on budget. Theresponsibilities of SEW are:

Preparation of annual/monthly production plan.

Planning, scheduling and dispatching of jobcards.

Identifying the gap in the implementation process.

Responsibilities of other functionaries involved are given against individual

activities.

The scope of this department is:

Planning in respect of components relating to the production of products.

Testing the products

Finishing and packing the products

Scheduling of operations in respect of manufacture of components.

Assembly of part and finished products.


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COMMERCIAL DEPARTMENT

Structure of Commercial Department


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Overall responsibility for marketing policy rests with GM. Coordination commercialfunction including marketing. Commercial Department include sales department also.

Procedures

The company markets its products in 3 ways. Firstly, responding to tenders andquotations as per customer requirement and specification. SMM shall consolidate therequirements of the product, taking into consideration the customer requirements,stated or unstated, statutory and regulatory requirements or any other additionalrequirements determined by the company, if any, including requirement. He shall

prepare note incorporation the above requirements and submit the same to the ApexManagement for review and approval. Secondly, through approved dealers ordistributors. Order for EXCEL GLASS INDUSTRIES standard products arenormally handled through dealers. Changes occur in the case of specificationsadditional features or standard products.

Thirdly, its through counter sales. When a customer approaches directly topurchase the product of the company, he has to fill up the order format and if hisrequirement is in line with the company specification, company registers the order andsales is affected.

The function of this department also includes handling, storage, packaging,preservation and delivery of finished products.

Materials and Planning control (MPC)

This department plays a strategic role in materials management. MPCis the prime agency responsible for the availability of any material,required for production and hence constantly keep track of material status. It is thedepartment which receives the material is made available to the manufacturingsection. As this department has the major responsibility of the stock in store and

for allocation and coordination with the purchase department procuring right material.


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PURCHASE DEPARTMENT

Structure of Purchase Department

This department deals with the purchase of raw materials from various sources.In Elite, raw materials are purchased through inviting tenders from suppliers 100% ofraw materials are purchased from outside suppliers. Production department givesorder to the purchase department to purchase raw materials. The main raw materialsare aluminum sheets, aluminum road, steel sheet, steel parts, copper sheets and copper

parts.


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Purchase Policy:

EXCEL GLASS INDUSTRIES Ltd has a purchase policy to purchase raw

materials in right quantity and quality aright time, at right place from a right source.The source of materials is selected by checking the samples collected from differentsuppliers. Acceptance of sample can be done as per the recommendations from thequality assurance department. If the samples are qualified, the criteria the supplierscan be included in the list of qualified suppliers. Tenders should be sent to qualifiedsuppliers only. They only have the ability to provide bulk of raw materials of thecompany. Raw materials required for the company as follows,

Raw materials.

Components.

Consumables. Tools.

Stationeries.

Capital goods.

Sub-assemblies.

Services.

Spare parts.

The responsibility of purchasing material rests on the SO purchase. He isresponsible for procurement, components and raw materials.


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Purchase procedures:

All the purchase shall be made by purchase department.

Bill of materials shall be given by the production department.

Material intends in forward to purchase department against each projects.

Other items except capital goods required by various departments are intimatedto store who prepares purchase intend and forward the same to giving fullspecification, samples of necessary requirement of capital goods is identified invarious departments and set to purchase department often getting approval from thecompetent authority. Some of the major suppliers are:

Indian Technological Products Private Limited.

Delhi Electronic Products Limited, Chennai.

Sermet electronics, Pune.

NSP, Bangalore.

Konark Industries, Bangalore.


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MARKETING DEPARTMENTStructure of Marketing Department

The scope of this department is to cover all the products of the company solddirectly to customers against order or through approved dealers/distributors appointed

by the company. Overall responsibility for marketing policies rests with GM,coordination of commercial function including marketing. This function rests with

SMM.

Duties of SO-marketing:

Now the EXCEL GLASS INDUSTRIES produce motor starter and meters.The responsibility of marketing of motor starters and other products rest with SO-marketing. The responsibility of the SO-marketing is to maintain and promote dealers,

preparation and providing production programmer to workers, arranging dispatches asper schedule, payment follow up, customer coordination scrap sales and otherassignments given by SOM.

Duties of SO-sales

The responsibility of marketing of meters and contractors rests with the sectionofficer-sales. The responsibility of the section officer-sales is to assist SMM inachievement of departmental objectives and record keeping, tendering and otherassignments given by him.

The other duties of section officer-sales are as follows:

Preparation and providing production program to works.

Arranging dispatches a per schedule.

Payments follow up.

Customer coordination.

Compliance of excise formalities.

Stock maintenance.

Arrange packing.

Invoicing.

Payment collection and filing excise return in respect of meters and contractors.

Payments follow up inrespect of starters, scrap and other products.


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QUALITY CONTROL DEPARTMENT

Structure of quality control department

This department is concerned with checking the quality of products made in thecompany. At each and every stage of production, the quality of the product is checked.Before it becomes the final product, it is cross checked.

Quality Policy:

EXCEL GLASS INDUSTRIES and its employees are committed to develop,manufacture and market house service energy meters and motor control gears,ensuring customer satisfaction of its products and services through continualimprovement of the effectiveness of its OMS achieved by setting and reviewingobjectives.

Quality Objectives:

Top management of EXCEL GLASS INDUSTRIES establishes implements

and communicates operational measureable quality objectives at all relevantfunctional levels. The achievement of the same is measured monthly through MPRM.


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Quality Assurance

The SE Quality Assurance is in charge of quality checking of the raw materialsamples. The quality assurance department also checks quality of incoming raw

materials and theproducts in process. Inspections of finished goods are done by AEinspection. All meter products in the company are handed over to sales department.The sales returned meters are checked and corrected heres a commitment towardTotal Quality Management in line with CII/EFQM guidelines, annual improvementaction plans are being implemented involving techniques like

Benchmarking.

Business Process Re-Engineering.

Six sigma.

Kaizen

These are resulting in cycle time reduction for further improvements in delivery

and technological process up-gradation, leading to improvement in quality profit toproducts and enhanced customer focus on a continuous basis.

To fulfill its role as a corporate citizen towards protection and conservation ofthe environment and ensuring that its products and systems also meet suchrequirements, EXCEL GLASS INDUSTRIES has finalized a Corporate Environmentmanagement Policy for ISO 14002 Certification.

For ISO 9001 certification, the International Audit is done once in six month bythe EXCEL GLASS INDUSTRIES personnel independent of their functions andExternal audit is done by Bureau Verities Quality International

Management Responsibilities Regarding Quality

Management must define and document its policy objectives andcommitment to quality.

Ensure that it is understood and implement at all levels.

Define responsibilities and authorities.

Identify verification and assign to competent personnel with adequate

resources. Appoint management representatives.


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Quality System Standards

ISO - International Organization for Standardizations

Series of Standards. ISO 9000:

ISO 90001:2000.

ISO 90001:

Covers management responsibility, contact review, control of design, purchase,testing storage, etc.

All units of EXCEL GLASS INDUSTRIES are ISO: 9001 certified.Certification Agency BVQ1 (by Bureau VERITAS Quality International).

International audit once in 6 months

ISO: 9000-2000 VersionBrief Overview:

Revised standard is compatible with principles of ISO 14000 andTQM. It centers on resultsachieved through P-D-C-A (Plan, Do, Check, Act) and processed approach.

Focus on business needs, continue improvement through measurable performance parametersleading to customer satisfaction.

Mandatory documentation requirements simplified required in 6 of the following areas:

1) Documentation control.2) Quality records.3) Internal audit.4) Control of non-conforming products.5) Corrective action.6) Preventive action.


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ISO 14000 (environment management system)1)

Converts Statutory, Regulatory Acts (pollution, chemical treatment, discharge etc.)2) Energy consideration, resource utilization.

Quality issues faced by EXCEL GLASS INDUSTRIES :

1. Performance/Function.

Input to output performance.2.

Dimensional.

Mounting.

Fitting.

Connections.

Layout. Foundation etc.

3. Completeness.

Incomplete suppliers.

Incomplete finish.

Incomplete spares.

Incomplete tools.

Incomplete documents (drawings, test reports/certificate).

Inadequacy (technical information) Not clear/legible

4. Quality documentation.

Inadequacy (technical information)

Not clear/legible.

5. Delivery.

Not in sequence as required by site/customer.

6. Others.

Finish.

Alignment.

Appearances.

Ease of handling/maintains.

Ergonomics7. Response time, behavior and attitude of EXCEL GLASS INDUSTRIES

personnel towards customers.


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TQM Model: The Ten Essential Steps:

Management readiness.

CustomerSupplier partnership.

Environment scanning.

Existing system.

Strategic planning

TQM training.

Disciplined system implementation.

Process enhancement.

Performance evaluation.

Continuous improvement.


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RESEARCH AND DEVELOPMENT

DEPARTMENT

Structure of Research and Development Department

Purpose of R&D Department

The scope of this department is the design and design modification of thefollowing products manufacture in the company:

Responsibilities and authorities of R&D department:

The apex management team holds the responsibility for the final approval of

the technical specification of the product, which is to be taken up for design anddevelopment.

SMW holds responsibility to convene the core committee for reviewing thedesign at various stages. He is also authorized to approve the various design outputssuch as bill of materials, drawings, flow charts of the project, approving brand etc.

SMR & D holds the responsibility of preparing the product flow chart, bill of

materials, design drawings, wiring diagrams, etc.


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STORE DEPARTMENT

Structure of Store Department


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SMW is the overall charge of stores. Store assistants have the individualresponsibility relating to all operations of the respective sub-stores and to keep therecords properly. The duty of assistants is to count the quantity of goods. There are

also trainees.

Functions of Store Department

Receiving material/accounting.

Issue of materials.

Items of repair/rectification/calibration/refilling sub assembly/receipt of itemfor outside issue.

Inventory management.

Procedure:

For making the function of store department more effective, the store is dividedinto different sub-stores, namely:

General store.

Raw material store.

Electronic store.

Starter store.

Tool store.


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Stationary store. The main objective of store department is the materials to bestored in proper places with proper accounting. Storage is done under preservedcondition whenever necessary. Identify items, which deteriorate quality from pastexperience.

SAFTEY DEPARTMENT

Structure of Safety Department

Every organization must have a safety department for the safety of workers.Though the frequency rate of accidents is comparatively low, the management is keento take interest to reduce the accidents as far as possible by engineering methods and

personnel equipments at inevitable stages.


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Safety precautions at EXCEL GLASS INDUSTRIES :

For making the functions of the safety department, EXCEL GLASS INDUSTRIEStakes the following steps:

Safety committee.

Safety steward committee.

Safety training for executive supervisor and artisans.

Accidents investigation reporting system.

Issue of safety equipment.

Objectives of the Safety Committee:

Objectives of the safety committee are as follows:

Control of accidental hazards.

Promote safety consciousness among employees.

Communicate to the top management regarding safety aspects. Safety steward

will entrusted with the responsibilities of continuous watchfulness. Persuasion andcorrection of fellow employees to enable safe methods of work being is adopted. Inaddition to the above, award of rolling shield for safety and cleanliness was introducedduring the year 1983 in this unit. The rolling shield will be awarded to sections thatmaintain goods, safety conditions of working and maintain cleanline


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SWOT ANALYSISSWOT Analysis of a company reflects the effectiveness of the functions of the

company in each and every department. Brainstorming technique was adopted to findthe SWOT. It is a group creativity technique designed to generate a large number of

ideas from a group of employees. Suggestions are evaluated and the analysis is made.

STRENGTH:

Quality of Products: The products of EXCEL GLASS INDUSTRIES possess highquality. It is an ISO 9001:2000 certified company. The company offers 15 yearswarranty for its products. Before getting approval. The company products passthrough different types of tests.

Customer Focus: The Apex Management Team of EXCEL GLASS INDUSTRIESshall determine, understand and try to satisfy the needs and expectations of customerwith the aim of enhancing customer satisfaction. The Marketing Department has the

primary responsibility and Quality control has the secondary responsibility and allother departments have the responsibility for commitments for ensuring customersatisfaction.

Involvement of workers is high: EXCEL GLASS INDUSTRIES believes thatinvolvement of all employees is essential for the better functioning of theorganization. This is achieved by planned training as given in the guidelines fortraining. Top management of EXCEL GLASS INDUSTRIES establishes and

provides leadership and unity of purpose and direction through Management ReviewMeetings, Monthly Performance Review Meetings and provision of resources.

Process Approach:The departmental guidelines of major functions follow a processapproach and include (PDCA- Plan, Do, Check, Act) cycle, which provides proper

direction in taking planned corrective actions.


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Continual Improvement:Continual Improvement of Quality Management Systemsis achieved through measurement of quality objectives achieved, measurement ofcustomer satisfaction, resolution of departmental non-conformances, implementationof corrective and preventive actions and internal audits. These are reviewed in themanagement review meetings.

Mutually beneficial supplier relationship: EXCEL GLASS INDUSTRIES tries tomaintain beneficial relationship with suppliers and thereby enhance ability of both tocreate value. The organization continually measures the performance of supplier sandgives them feedback and possible help to improve performance. It also gives themchance to assess the organization on the above chance.

Skillful workforce: EXCEL GLASS INDUSTRIES shall determine thecompetency of the personnel performing the work affecting the Quality ManagementSystems on the basis of assessment done by immediate superior. The identified needsshall be consolidated for preparation of the training plan for satisfying the training

needs. A yearly Competence Improvement Plan covering training, exposure visits,self-learning etc. shall be prepared. As a result the workforce has expertise in therespective areas.

Good Industrial Relations:The relation with the top management and workers arecordial. Not a single working day was missed due to labor unrest in the past 30 years.

WEAKNESS:

High employee turnover: With the introduction of VRS, the person shavingexperience left the company. This resulted in the reduction of experience hand in thecompany.

Inadequate Performance Appraisal: The prevailing system of performanceappraisal is inadequate in the present scenario.


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Lack of Motivational Techniques: The Company provides mandatory welfaremeasures to its employees. But motivational technique like promotion takes too muchtime.

Time consuming policy decisions: EXCEL GLASS INDUSTRIES is a government

company. So the decisions related to policy takes comparatively longer period.

Poor financial stability:For years, the company depended on only one customer andthe customer gained high bargaining power. The government policies also affected the

performance of the company. This lead to financial instability.

Inadequate R&D: Due to poor financial stability, company could not set aside muchfund for R&D purposes. This prevented the company from introducing new products.Because of this, the competitors which were established after EXCEL GLASSINDUSTRIES overtook the company in many areas.

OPPORTUNITIES:

The Indian glass market has grown exceptionally in the past few years due tothe much awaited thrust in the real estate developments in the country. The growth ofIndian glass market is dominated by container glass segment, which accounts formajority of the sales in terms of volume, while majority of the sales in terms of valueare generated by float glass segment.The growth in the container glass segment will be sluggish in the years to come as

float glass segment will increase its share both in terms of value and volume. Thespecialty glass segment will grow enormously in the next five years along with thefiber glass segment due to huge demand from fiber glass end users. The Indian glassmarket is poised to grow at the compounded annual growth rate of 14.7% for next fiveyears on the sidelines of growth in real estate sector, infrastructural development,retail sector, automotives sales and food & beverages sector. The report Indian Glass

Market, Forecast & Opportunities, 2017 includes:

Global Glass Market Statistics and Forecast

India Glass Market Statistics and Forecast

India Glass Market Share By Segment, By Region, By Applications

Drivers, Challenges, Opportunities and PEST Analysis

Competitive Landscape and Strategic Recommendations

Threats:

Competitions: the company is facing tough competitions from the private and publicsector undertakings


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Emerging of modern technology: Due to globalization modern technology wereavailable in the market. The competitor make s of that.

FINDINGS & SUGGESTION

FINDINGS:

The major findings are:

Good reputation of the company: Quality products and the government brandname is a major advantage for the company. It as a wide acceptance among thecustomers since it possesses a good customer handling and great quality products.

Well-disciplined staff and employee: The work force is the strength of the company.All the workers work whole heartedly for the progress of the company even in badtimes. There was no labor conflict in the past 30 years.

Hard working skilled labor force: The labor force is very skilled. The companyrecruit fresh technicians and give extensive training to them.

Good management employee relationship: The grievance re addressable system isvery effective in the company. The company believes in the policy Prevention is

better than cure, and it results in a good employee employer relationship.

Effective attendance system: The company follows a punch card system. By which,

the company can find out the total hours an employee spend in the working place.

Harmonious Industrial Relations: The HR department makes sure that everyreasonable need of the employee is met. The company considers employees as theirgreatest wealth.

Maximum capacity utilization: The company plan their personnel needs veryeffectively and recruits the correct number of persons. This ensures the maximumutilization of resources.


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Company should appoint marketing executives.

CONCLUSION

In our project Determination of Service Indicators for Service Departments,

We have finalized the service indicators for all the service departments of Excel Glass

Industries Industries limited. Today is the buyers market. In the world of

globalization, by ensuring merely the customer satisfaction, the organization can

survive but it cannot flourish and compete with the competitors. For that, it is

important to move from customer satisfaction to customer delight and ultimately to

customer obsession, only then the organization can rule the market. There are bothexternal and internal customers whose attitudes, opinions and behavior affect the

organizationsday-to-day success:

External customers- external customers exist outside the organization. This type that

comes to mind are end-use customers, the ones who use or consume the product or

services of the organization for their own purposes or production.

Internal customers- employees of the organization for whom the service departments

provide product, services or servicing.

Stakeholders- are those whose interests are linked with the organization. It includes

employees, stockholders, community leaders.

If the internal customers are satisfied, then only it is possible to attract and retain

the external customers. Service indicators are basically framed to ensure the

satisfaction of internal customers and developing the culture where the organisation

can ensure the best many features and functions of the organization.


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Quality of services provided by the service departments to the employees.

BIBLIOGRAPHY

Books & Journals

Harte John (1997) Management Crisis & Business Revolution,Transaction

Publishers.

Pandey.I.M (2006) Financial Management, New Delhi, VikasPublishing

House Pvt Ltd.

Kotler Philip, Lane Kevin, Jha Abraham and Mithileswar(2007)Marketing

Management- South Asian Perspective, New Delhi, PearsonPrentice Hall.

Sekaran and Uma(2007)Research Methods for Business- A SkillBuilding

Approach, New Delhi, Wiley India.5.Company Journals.

ISO 9001:2000 Quality System Files

Websites

www.Excel Glass Industries.com

www.quote.com

excel glass industry

Documents