Designed for successAll Connectology projects are based around a proven four-stage lifecycle: Plan – Design –Implement – Operate. We work with you to understand your business needs, then design solutionsthat make the most of your budget. We implement those solutions to budget and on time, and weprovide ongoing management and IT support through a range of packages designed tocomplement the capabilities of your in-house staff.

Plan – We understand at a business level what you need to achieve and whatthat means for your IT systems and network.

Design – We specify the equipment you need, how it will be integrated and how it will be secured – all within your budget. We use our expertise in areassuch as network modelling, network analysis, wireless networks and networksecurity to confirm that the design will perform to expectations.

Implement – We manage the installation and testing of our design before itgoes live. We always deliver on time and to budget.

Operate – We help you create the procedures to keep your systems runningsmoothly. We provide ongoing management and support to the level you need,whether that's our annual fixed-price service or our pay-as-you-go IT support ,delivering system and network support round the clock, 365 days a year.

Connectology is an independent IT support and network servicescompany that serves growing businesses and large-scale enterprises.

Since 1994, Connectology has been designing and implementing ITsolutions that have helped our clients achieve their goals, on time andto budget. As always, our approach is to listen carefully to what youtell us about where your business is today, and where you want to bein the future. We provide ongoing management and IT and networksupport through a range of services designed to complement thecapabilities of your in-house staff.

Supporting your networkKeeping your systems and network healthy can involve a mix of 'preventive medicine' and'emergency surgery'. Yet, too often, IT support contracts are little better than insurance: you payevery year for a break-fix repair service, whether you use it or not. Our range of IT support andnetwork support services is different. We provide services to keep your networking runningsmoothly day in, day out. Each of the elements of our service is available separately, allowing youto pick and choose to create a support service tailored to the exact needs of your business.

Spectrum Spectrum is Connectology's annual fixed-price network support service, designed for growingbusinesses that need an IT support partner they can rely on. Spectrum is designed to be flexible.You may need an onsite engineer as often as one day a week or as little as one day a month. Youmight want remote dial-in assistance and 24x7 telephone support, or simply during office-hours.We build a support package that meets the specific needs of your business, allowing you to get themost from your IT spend.

FailSafe FailSafe is our proactive IT monitoring and support service that removes the pain of systemdowntime and allows you to concentrate on running your business. FailSafe proactively monitorsyour systems around the clock 24x7, instantly making you aware of any problems that arise. If theydo, we find the cause, fix the problem and notify you – often before you have even experienced thesymptoms – saving you hours of downtime.

Continuum When components in your network fail, you need to get them replaced quickly enough to avoiddisruption. Continuum, our hardware replacement service designed especially for your Ciscodevices, gives you exactly the right level of cover for your business, making your budget go further.

Enhanced Support Services ESS is our pay-as-you go support service that enables you to purchase support units that you cancall upon each time you have a problem that requires our support. ESS units give you access to ourtelephone support, remote hands-on support and onsite support services as and when you needthem. And ESS units have no use-by date and never expire.

Improving performanceIT underpins the successful operation of your business. When your IT systems fail to perform as theyshould, your business suffers. At best, the result is an inconvenience, sucking up management time anddemoralizing employees. At worst, it can be devastating, crippling your company. Whatever the issue, wewill identify the cause of your problem – and recommend how you can fix it – fast and for a fixed fee.

Telephony Audit Our Telephony Audit is a fixed-price service that looks at everything from your current technology to yourcontracts with carriers to your maintenance deals. We report back on the fixes that can be implementedfor immediate benefit and where appropriate, create a blueprint for your evolution to IP telephony.

Network Analysis Our Network Analysis service is designed to get to the root causes of why your network isn't performing –every time. We bring specialist equipment to your site that allows us to view traffic in ways that mostnetwork monitoring tools simply aren't designed to do. Our forensic approach means we'll dig until weuncover the underlying reason and recommend the most cost-effective way to solve it.

Security Audit Our Security Audits review all aspects of your system and network security to identify weaknesses. Weexamine everything from password sets for users and devices such as routers to the way your firewallfilters traffic. We'll also carry out penetration testing, mimicking threats such as viruses to identifyweaknesses in your systems.

Delivering change At Connectology, we don't just create technical designs that deliver your immediate business goals. Wealso have an eye on the longer-term, creating flexible solutions that grow with your changing needs. Weprovide effective project management to deliver your project on time and within budget. We go beyondthe technical specification to map out the project logistics. We also determine from the outset how we willwork with you to measure and control the project.

Planning for Change Making a major change to your IT systems, such as rolling out a new application or moving youroperations to a server farm, can hit your network hard. We analyse your existing traffic and emulate theexpected traffic on your proposed system to determine the impact on bandwidth and users. Whereproblems arise, we recommend modifications to your systems to deliver the performance you need.

Technology for Change Unified communications – the combination of voice and data information, mobile and office-based users,and wired and wireless communications – is delivering real business value to organisations today.Implementing the right solution for your business – large or small – is straightforward to do if you pick theright partner. We have been working with unified communications since its emergence. Use ourexperience to help you establish how unified communications can best benefit your business.

Platform for Change You cannot create a network that performs well without quality cabling. We are the experts at designing,implementing and supporting structured cabling and fibre optic systems. Our cabling work spans all themajor sectors including construction, finance, travel, leisure, local & central government and the NHS.We always provide: strong project management; compliance with safety requirements; a cleanliness andquality ethic and manufacturers' warranties of up to 25 years.

“Expertise is always a given.Problems are always solved.Nothing is ever out-of-scope”

European Engine Alliance

“Differentiation against other service suppliers has been visibleand demonstrable in each project”

FSA

“I consider Connectology a trustworthyconsultancy firm that provides excellent

consultancy services cost effectively whichis often said but rarely true”

Plan International

6 St. Andrews CourtWellington Street

ThameOxfordshireOX9 3WT

Tel +44 (0) 1844 218383Fax +44 (0) 1844 218585

info@connectology.comwww.connectology.com