ex560_ex760_om

Series EX560 and EX760 SystemsOwner’s Manual

Regulatory Model E10S SeriesRegulatory Type E10S002

Note, Important, Caution, and Warning NOTE: A NOTE indicates information that helps you make better use of your

computer.

IMPORTANT: An IMPORTANT indicates potential damage to hardware or loss of data if instructions are not followed.

CAUTION: A CAUTION indicates a potential for property damage or personal injury.

WARNING: A WARNING indicates a potential for death.

____________________

© 2012 Riverbed Technology, Incorporated. All rights reserved.

Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks used herein belong to their respective owners. The trademarks and logos displayed herein can not be used without the prior written consent of Riverbed Technology or their respective owners.

© 2012 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc. Microsoft®, Windows®, Windows Server®, and MS-DOS® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Riverbed disclaims any proprietary interest in trademarks and trade names other than its own.

October 2012 712-00111-02

ii

Contents

1 About Your System . . . . . . . . . . . . . . . 1

Series EX560 and EX760 Systems Overview. . . . . . . . . . 2

Front-Panel Features and Indicator Lights . . . . . . . . . . . . 3

Back-Panel Features and Indicator Lights. . . . . . . . . . . . . 5

LAN and WAN Port Indicator Lights . . . . . . . . . . . . . . . . 7

System Diagnostic Indicator Lights . . . . . . . . . . . . . . . . . 9

System Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Field Replaceable Units. . . . . . . . . . . . . . . . . . . . . . . . . . 16

Non Field Replaceable Units. . . . . . . . . . . . . . . . . . . . . . 17

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 18

Power Requirements and Consumption . . . . . . . . . . . . . 19

Other Information You Might Need . . . . . . . . . . . . . . . . 20

2 Servicing Field Replaceable Units . . . 21

Overview of Servicing FRUs . . . . . . . . . . . . . . . . . . . . . 22

Field Serviceable Parts . . . . . . . . . . . . . . . . . . . . . . 22

Safety and Compliance Guidelines . . . . . . . . . . . . . 22

Recommended Equipment for Servicing FRUs . . . 22

Inside the System. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

System Board Connectors . . . . . . . . . . . . . . . . . . . . 24

Opening and Closing the System. . . . . . . . . . . . . . . . . . . 26

iii

About the Front Bezel and the System Cover . . . . . 26

Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . 27

Installing the Front Bezel. . . . . . . . . . . . . . . . . . . . . 27

Removing the System Cover . . . . . . . . . . . . . . . . . . 28

Installing the System Cover . . . . . . . . . . . . . . . . . . . 29

Removing and Installing the Cooling Shroud . . . . . . . . . 30

About the Cooling Shroud . . . . . . . . . . . . . . . . . . . . 30

Removing the Cooling Shroud. . . . . . . . . . . . . . . . . 31

Installing the Cooling Shroud . . . . . . . . . . . . . . . . . 32

Servicing the Memory Modules. . . . . . . . . . . . . . . . . . . . 33

About the Memory Sockets and Memory Modules. 33

Supported Memory Module Configurations . . . . . . 34

Troubleshooting System Memory . . . . . . . . . . . . . . 34

Replacing a Memory Module . . . . . . . . . . . . . . . . . 35

Servicing the System Fans . . . . . . . . . . . . . . . . . . . . . . . . 38

About the System Fans . . . . . . . . . . . . . . . . . . . . . . 38

Troubleshooting the System Fans . . . . . . . . . . . . . . 38

Replacing a System Fan. . . . . . . . . . . . . . . . . . . . . . 39

Servicing the Network Interface Card . . . . . . . . . . . . . . . 42

Troubleshooting the Network Interface Card . . . . . 42

Replacing the Network Interface Card . . . . . . . . . . 43

Servicing the Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . 45

About the Hard Disk Drive . . . . . . . . . . . . . . . . . . . 45

Troubleshooting the Hard Disk Drive . . . . . . . . . . . 45

Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . 46

3 Getting Help . . . . . . . . . . . . . . . . . . . . 49

Contacting Riverbed . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

iv

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Professional Services. . . . . . . . . . . . . . . . . . . . . . . . 50

Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

v

1About Your System

• "Series EX560 and EX760 Systems Overview" on page 2

• "Front-Panel Features and Indicator Lights" on page 3

• "Back-Panel Features and Indicator Lights" on page 5

• "LAN and WAN Port Indicator Lights" on page 7

• "System Diagnostic Indicator Lights" on page 9

• "System Messages" on page 11

• "Field Replaceable Units" on page 16

• "Non Field Replaceable Units" on page 17

• "Technical Specifications" on page 18

• "Power Requirements and Consumption" on page 19

• "Other Information You Might Need" on page 20

1

Series EX560 and EX760 Systems OverviewSeries EX560 and EX760 systems are Steelhead® EX appliances designed for small office deployments. The following table summarizes the Series EX560 and EX760 hardware platforms.

IMPORTANT: You must upgrade to RiOS v7.0.2 and EX v1.0.1 to enable Granite functionality.

For environmental, physical, and power specifications, see "Technical Specifications" on page 18 and "Power Requirements and Consumption" on page 19.

For a summary of optimization capacities and hard disk drive storage profiles supported on Series EX560 and EX760 systems, see the Steelhead EX Installation and Configuration Guide.

Table 1-1. Series EX560 and EX760 Hardware Platforms

Model EX560L,EX560M,EX560H

EX560G orEX560L,EX560M,EX560H+ Granite License

EX760L,EX760M,EX760Hwith or without Granite License

Chassis profile 1U 1U 1U

Chassis footprint Half-depth Half-depth Half-depth

Power supply (1) 250 W internal 250 W internal 250 W internal

PCIe slots 1 1 1

Included bypass ports 4 copper 4 copper 4 copper

Maximum bypass ports 4 copper 4 copper 4 copper

System memory 8 GB 16 GB 16 GB

SSD (1) 80 GB 80 GB 160 GB

HDD (1) 1 TB 1 TB 1 TB

2

Front-Panel Features and Indicator LightsFigure 1-1 shows the controls, connectors, and indicator lights located on the system's front panel (shown with the optional front bezel removed). Table 1-2 provides descriptions of the front-panel features.

Figure 1-1. Front-Panel Features and Indicator Lights

Table 1-2. Descriptions of Front-Panel Features and Indicator Lights

Item Front-Panel Feature Icon Description

1 Power-on indicator/ power button

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system. Use the power button to perform a graceful shutdown before you remove the system from the AC power source.

NOTE: When the system bezel is installed, the power button is not accessible.

2 HDD activity indicator Lights up when the hard disk drive (HDD) is in use.

3 System diagnostic indicator lights (4)

The four diagnostic indicator lights display error codes during system startup. See "System Diagnostic Indicator Lights" on page 9.

4 System status indicator (On both the front and back panels) Lights up orange when the system needs attention due to a problem. Lights up blue when the system hardware is operating normally.

NOTE: To determine the current status of the RiOS software, check the Management Console status bar.

1 2 3 4 5 6 7

3

5 System identification button

(On both the front and back panels) Enables you to locate a particular system within a rack. When either of the buttons is pushed, the system status indicators on the front and back panels light up blue until one of the buttons is pushed again.

6 System identification panel

A slide-out panel for system information.

7 SSD Solid-state drive on module that holds the Riverbed Optimization System (RiOS) software and data store.

Table 1-2. Descriptions of Front-Panel Features and Indicator Lights (continued)

Item Front-Panel Feature Icon Description

4

Back-Panel Features and Indicator LightsFigure 1-2 shows the controls, connectors, and indicator lights located on the system's back panel, and Table 1-3 provides descriptions of the back-panel features.

Figure 1-2. Back-Panel Features and Indicator Lights

Table 1-3. Descriptions of Back-Panel Features and Indicator Lights

Item Back-Panel Feature Icon Description

1 LAN-WAN ports Provides access to the 10/100/1000 Base-TX LAN-WAN interface pairs on the bezel of the four-port network interface card (NIC).

• The LAN port connects the system to a LAN switch. using a straight-through cable.

• A WAN port connects the system to the WAN router. If the system is deployed between two switches, use a straight-through cable Otherwise, use a crossover cable.

NOTE: A label on the rear of the cover identifies the ports as W1, L1, W0, and L0:

The corresponding interface names for the ports are wan0_1, lan0_1, wan0_0, and lan0_0.

2 Console port Connects the system to a terminal device using a serial null-modem cable so that you can access the configuration wizard and the Riverbed Command-Line Interface (CLI).

2 95 6 7 81 3 4

5

3 Video port (Three-row, 15-pin female DE-15 connector on both the front and back panels) Can be used to connect the system to an optional VGA monitor using a VGA cable.

4 USB ports (2) (On both the front and back panels) Can be used to connect the system to optional USB devices, such as a keyboard and mouse. The ports are USB 2.0-compliant.

5 Ethernet connectors (2) Embedded 10/100/1000 Base-T management interface connectors.

• The port labeled PRI is the Primary port that connects the system to a LAN switch and enables you to connect to the Management Console and the Riverbed Command-Line Interface (CLI).

• The port labeled AUX is the Auxiliary port that provides an additional management interface for a secondary network.

NOTE: The Primary and Auxiliary ports cannot share the same network subnet.

6 System status indicator (On both the front and back panels) Lights up orange when the system needs attention due to a problem. Lights up blue when the system hardware is operating normally.

NOTE: To determine the current status of the RiOS software, check the Management Console status bar.

7 System identification button

(On both the front and back panels) Enables you to locate a particular system within a rack. When either of the buttons is pushed, the system status indicators on the front and back panels light up blue until one of the buttons is pushed again.

8 Power supply connector Connects the system to the AC power source.

9 Retention clip Secures the power cable.

Table 1-3. Descriptions of Back-Panel Features and Indicator Lights (continued)

Item Back-Panel Feature Icon Description

6

LAN and WAN Port Indicator LightsTwo LAN-WAN interface pairs are provided by the included 1 GbE TX copper network interface card (NIC). The status of each port is indicated by four columns of three LEDs adjacent to the four ports. The LAN and WAN ports are located at the system back panel, as shown in Figure 1-2, "Back-Panel Features and Indicator Lights" on page 5.

Figure 1-3 shows the locations of the LAN and WAN ports and the port status indicator lights. Table 1-4 lists the port name, interface name, and location of status lights for each port. Table 1-5 describes the codes for the port indicator lights.

Figure 1-3. LAN and WAN Port Status Indicator Lights

Table 1-4. LAN and WAN Port Interface Names and Status Indicator Lights

Port Label Port Name Interface Name Location of Port Status Indicator Lights

W1 WAN 1 wan0_1 Column of three LEDs labeled P0

L1 LAN 1 lan0_1 Column of three LEDs labeled P1

W0 WAN 0 wan0_0 Column of three LEDs labeled P2

L0 LAN 0 lan0_0 Column of three LEDs labeled P3

Table 1-5. Codes for LAN and WAN Port Indicator Lights

LED Label LED Code Port Status

Link / Act Solid greenFlashing green

LAN or WAN link is up.LAN or WAN link is active.

Disconnect Solid green LAN or WAN link is in disconnect mode.

Bypass Solid green LAN or WAN link is in bypass mode.

7

In the Steelhead Management Console and in the Riverbed Command-Line Interface (CLI), you reference the LAN and WAN ports by their interface names. The interface names for the gigabit Ethernet ports are formed by combining the port type (lan or wan), the number of the slot containing the NIC (0), and the number of the port pair (0 or 1): lan0_0, wan0_0, lan0_1, and wan0_1.

NOTE: In Series EX560 and EX760 systems, the LAN and WAN port pairs are numbered in descending order (1, 0) from left to right.

8

System Diagnostic Indicator LightsA row of four system diagnostic indicator lights on the system front panel displays error codes during system startup.

Table 1-6 lists the causes and possible corrective actions associated with the system diagnostic indicator light codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.

Table 1-6. Codes for System Diagnostic Indicator Lights

Code Causes Corrective Actions

The system is in a normal off condition or a possible pre-BIOS failure has occurred.

The diagnostic lights are not lit after the system successfully boots to the operating system.

Plug the system into a working electrical outlet and press the power button.

The system is in a normal operating condition after POST.

Information only.

BIOS checksum failure detected; system is in recovery mode.

Contact Riverbed Support at https://support.riverbed.com.

Possible processor failure. Contact Riverbed Support at https://support.riverbed.com.

Memory failure. Contact Riverbed Support at https://support.riverbed.com.

Possible expansion card failure. Contact Riverbed Support at https://support.riverbed.com.

Possible video failure. Contact Riverbed Support at https://support.riverbed.com.

Hard drive failure. See "Servicing the Hard Disk Drive" on page 45, and follow the troubleshooting steps.

If the problem persists, contact Riverbed Support at https://support.riverbed.com to obtain a FRU.

Possible USB failure. Contact Riverbed Support at https://support.riverbed.com.

9

No memory modules detected. See "Servicing the Memory Modules" on page 33, and follow the troubleshooting steps.


System board failure. Contact Riverbed Support at https://support.riverbed.com.

Memory configuration error. See "Servicing the Memory Modules" on page 33, and follow the troubleshooting steps.


Possible system board resource failure, system board hardware failure, or both.


Possible system resource configuration error.


Other failure. Contact Riverbed Support at https://support.riverbed.com.

Table 1-6. Codes for System Diagnostic Indicator Lights (continued)

Code Causes Corrective Actions

10

System MessagesSystem messages appear at the system console to notify you of a possible problem with the system. Table 1-7 provides probable causes and corrective actions for system messages.

NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

Table 1-7. System Message Causes and Corrective Actions

System MessageCause Corrective Actions

BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation.

Serious BIOS problem. System is not likely to boot or function.


Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP.

Hardware configuration problem. CMOS memory (NVRAM) has been cleared.


Invalid configuration information - please run SETUP program.

Serious BIOS problem halted the system. System is not likely to boot or function.


Keyboard controller failure.

Most likely a hardware problem. System is not likely to boot or function.


Keyboard data line failure. Keyboard stuck key failure.

Most likely a hardware problem. System is not likely to boot or function.


Manufacturing mode detected.

Serious BIOS problem.System is not likely to boot or function.


11

Memory Initialization Warning: Memory size may be reduced.

Hardware or memory problem. System is not likely to boot or function.

See "Servicing the Memory Modules" on page 33, and follow the troubleshooting steps.


No boot device available.

Most likely a hardware problem. System will not boot or function.

Check the SSD data and power cable connections:

1 Turn off the system, and disconnect it from the power source.

2 Open the system.3 Make sure that one end of the

SATA data cable is properly connected to the SSD and that the other end of the cable is properly connected to the SATA_A port on the system board.

4 Make sure that one end of the SATA power cable is properly connected to the SSD and that the other end of the cable is properly connected to one of the two internal USB ports near the front of the system.

5 Close the system.6 Reconnect the system to the

power source, and turn on the system.

7 If the problem persists, contact Riverbed Support at https://support.riverbed.com.

Table 1-7. System Message Causes and Corrective Actions (continued)


12

PCI BIOS failed to install.

Serious BIOS or hardware problem. System is not likely to boot or function.


PCIe Training Error: Expected Link Width is x, Actual Link Width is y.



SATA Port A device not found.












13

SATA Port B device not found.


See "Servicing the Hard Disk Drive" on page 45, and follow the troubleshooting steps.


SATA port A device auto-sensing error.SATA port A device configuration error.SATA port A device error.












14

SATA port B device auto-sensing error. SATA port B device configuration error. SATA port B device error.


See "Servicing the Hard Disk Drive" on page 45, and follow the troubleshooting steps.


The amount of system memory has changed.

Hardware or memory problem. System is not likely to boot or function.

See "Servicing the Memory Modules" on page 33, and follow the troubleshooting steps.


Time-of-day not set - please run SETUP program.

Coin cell battery needs to be replaced. Provides backup power for the real-time clock (RTC) and for CMOS memory (NVRAM).


Timer chip counter 2 failed.



TPM failure.



Warning! No micro code update loaded for processor n.





15

Field Replaceable UnitsSeries EX560 and EX760 systems contain several field replaceable units (FRUs) that you or a certified service technician can troubleshoot, remove from the system, and replace without having to send the system to a repair facility.

IMPORTANT: Perform troubleshooting or repairs only as directed in the product documentation or by the online or telephone service and support team. All other servicing should be performed by a certified service technician only. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. Read and follow the safety instructions in the Safety and Compliance Guide.

Table 1-8 describes the field replaceable units available for Series EX560 and EX760 systems.

† If any individual system fan is faulty, Riverbed recommends that you replace all three fans.

Table 1-8. Field Replaceable Units for Series EX560 and EX760 Systems

Field Replaceable Unit Qty Troubleshooting or Replacement Instructions

4 GB memory modules 2 or 4 "Servicing the Memory Modules" on page 33

Fan kit with 3 system fans† 1 "Servicing the System Fans" on page 38

4-port 1 GbE TX copper NIC 1 "Servicing the Network Interface Card" on page 42

1 TB hard disk drive 1 "Servicing the Hard Disk Drive" on page 45

16

Non Field Replaceable UnitsMany components inside Series EX560 and EX760 systems are not field serviceable or replaceable.

IMPORTANT: Perform troubleshooting or repairs only as directed in the product documentation or by the online or telephone service and support team. All other servicing should be performed by a certified service technician only. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. Read and follow the safety instructions in the Safety and Compliance Guide.

This document mentions several non field replaceable components for reference purposes only, such as the following:

If the system front panel displays a diagnostic indicator code that refers to a system component that is not field serviceable or replaceable, the corrective action described in Table 1-6, "Codes for System Diagnostic Indicator Lights" on page 9, instructs you to contact Riverbed Support.

Similarly, if you encounter a system message that refers to a system component that is not field serviceable or replaceable, the corrective action described in Table 1-7, "System Message Causes and Corrective Actions" on page 11, instructs you to contact Riverbed Support.

• Solid-state drive (SSD) • System board

• Control panel board assembly • 1U single-slot riser card

• Power supply unit (PSU) • 64-bit processor

• PSU fan • Heat sink

• Cooling shroud • System coin cell battery

17

Technical SpecificationsThe following tables summarize the environmental and physical specifications for Series EX560 and EX760 systems.

Table 1-9. Environmental Specifications of Series EX560 and EX760 Systems

Environmental Specification Operating Storage

Noise Level (A-weighted pressure) 57 dBA typical —

Temperature 50° - 104°F 10° - 40°C

–40° - 149°F –40° - 65°C

Relative humidity, non-condensing 20% - 80% 5% - 95%

Altitude –50 ft. - 10,000 ft.–15.24 m - 3048 m

–50 ft. - 35,000 ft.–15.24 m - 10,688 m

Table 1-10. Physical Specifications of Series EX560 and EX760 Systems

Physical Specification US Units Metric Units

Weight without packaging or bezel 17.76 lb. 8.058 kg

Height × width × depth without rack mount ears or front bezel

1.66 × 17.09 × 15.52 in. 4.24 × 43.40 × 39.43 cm

18

Power Requirements and ConsumptionSeries EX560 and EX760 systems are rated at the following power characteristics when operating at nominal AC input voltages (120 V and 230 V):

Table 1-11. Power Characteristics of Series EX560 and EX760 Systems

Power Characteristic 120 V, 50-60 Hz 230 V, 50-60 Hz

Power supply unit (1) 250 W, internal 250 W, internal

Amperes (A) 1.2 A maximum 0.6 A maximum

Power (W) 135 W maximum 85 W typical

135 W maximum 80 W typical

Volts Amperes (V*A) 140 maximum 140 maximum

Power factor (W/VA) 0.97 0.85

Heat dissipation 295 BTU/hr typical 280 BTU/hr typical

19

Other Information You Might NeedIn addition to this hardware owner’s manual, the following Riverbed Steelhead appliance documentation contains information related to EX560 and EX760 system hardware:

• Safety and Compliance Guide

• Network Interface Card Installation Guide

• Rack Installation Guide

• Steelhead EX Installation and Configuration Guide

You should also read the following information:

• Product update information—Always check for product update information on the Riverbed Support web site at https://support.riverbed.com. Read the updates first, because they often supersede information in other documents.

• Safety and regulatory information—Read and understand any safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document.

20

2Servicing Field Replaceable Units

• "Overview of Servicing FRUs" on page 22

• "Opening and Closing the System" on page 26

• "Removing and Installing the Cooling Shroud" on page 30

• "Servicing the Memory Modules" on page 33

• "Servicing the System Fans" on page 38

• "Servicing the Network Interface Card" on page 42

• "Servicing the Hard Disk Drive" on page 45

21

Overview of Servicing FRUsThis section covers the following information:

• Field Serviceable Parts

• Safety and Compliance Guidelines

• Recommended Equipment for Servicing FRUs

• Inside the System

• System Board Connectors

Field Serviceable PartsTroubleshoot or replace FRUs only. See "Field Replaceable Units" on page 16 and "Non Field Replaceable Units" on page 17. Service FRUs only as directed in the product documentation or by the Riverbed service and support team. All other servicing should be performed by a Riverbed certified service technician.

IMPORTANT: Your warranty does not cover damage due to servicing that is not authorized by Riverbed.

Safety and Compliance GuidelinesFollow the safety precautions and local compliance directives outlined in the Safety and Compliance Guide when you install, operate, or service your system. Refer to the Safety and Compliance Guide if you do not clearly understand the safety information provided in the documentation.

Retain and follow all product safety and operating instructions provided with your equipment. In the event of a conflict between the instructions in this guide and the instructions in equipment documentation, follow the guidelines in the equipment documentation. Mishandling of the equipment voids all warranties.

Recommended Equipment for Servicing FRUsYou need the following tools and equipment to service the FRUs:

• #1 Phillips-head screwdriver • Grounding wrist strap

• #2 Phillips-head screwdriver • Access to the Management Console† † If you cannot access the Management Console, you can operate the system console by

attaching a keyboard, mouse, and VGA display to the back-panel USB and video ports.

22

Inside the SystemFigure 2-1 shows the system with the front bezel and system cover removed to provide an interior view of the system as seen from above the right front corner.

Figure 2-1. Inside the System

1 Hard disk drive 8 4-port network interface card (NIC)

2 Power supply fan† 9 System fan 3

3 Power supply† 10 Solid-state drive†

4 Memory modules (2 or 4) 11 System fan 2

5 Cooling shroud† 12 Internal USB ports† (2)

6 Heat sink† and processor† 13 System fan 1

7 1U single-slot riser card† 14 Control panel board†

† Non-serviceable components shown for reference only.

9

7

6

5

14

8

3

13

1

2

4

1011

12

23

System Board ConnectorsThe system board occupies about two-thirds of the chassis footprint, aligned against the system back panel and the right-hand side of the chassis. Figure 2-2 is a diagram of the system board with connector locations shown. The edge of the board shown at the top of the diagram is located against the system back panel. Table 2-1 describes the system board connectors.

Figure 2-2. System Board Connectors

7 5

2

9 8 6

1 3

4

10

24

.

Table 2-1. System Board Connectors

Item Connector Description

1 DIMM socket 2 First socket of second channel (note the white release levers)

DIMM socket 4 Second socket of second channel.

DIMM socket 1 First socket of first channel (note the white release levers)

DIMM socket 3 Second socket of first channel.

NOTE: Socket numbers 2, 4, 1, and 3 are labeled on the system board to the left side of each socket.

2 IO_RISER1† PCIe connector (shown without the 1U single-slot riser card)

3 SATA_A† SSD data port

SATA_B HDD data port

NOTE: SATA_A is the SATA port furthest from the coin cell battery. SATA_B is the adjacent port, to the right of SATA_A.

4 FAN3 System fan 3 connector

5 USB_CONN† Internal USB connector

6 CTRL_PNL† Control panel connector



9 12V† 4-pin power connector

10 PWR_CONN† 24-pin power connector

† Connectors for non-serviceable components shown for reference only.

25

Opening and Closing the SystemThis section covers the following information:

• About the Front Bezel and the System Cover

• Removing the Front Bezel

• Installing the Front Bezel

• Removing the System Cover

• Installing the System Cover

About the Front Bezel and the System CoverThe system is enclosed by an optional front bezel and a system cover. To service the field replaceable units within the system, remove the bezel and cover.

When the optional front bezel is installed, the bezel blocks your access to all front-panel features and indicators:

• Power-on indicator/ power button

• HDD activity indicator

• System diagnostic indicator lights (4)

• System status indicator

• System identification button

• System identification panel

• Solid-state drive

26

Removing the Front Bezel• Pull the bezel away from the system.

Figure 2-3. Removing the Front Bezel

Installing the Front Bezel1 Hook the right edge of the bezel onto the chassis.

2 Fit the free end of the bezel onto the system.

3 Snap the bezel into place.

27

Removing the System Cover1 Turn off the system, and then disconnect the system from the power source.

NOTE: Before you remove the system cover, always turn off the system and and disconnect the system from the power source. Leaving power on can cause permanent electrical damage to electrical components in your system.

2 Rotate the latch release lock counter clockwise to the unlocked position. See Figure 2-4.

3 Grasp the cover on both sides while pressing your thumbs on the latch release lock and the indent, carefully slide the cover toward the back of the system, and lift it away from the system.

Figure 2-4. Removing the System Cover

1 Latch release lock 2 Indent

1

2

28

Installing the System Cover1 Align the cover with the left and right edges of the system and offset it

slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis hooks.

2 Slide the cover toward the front of the chassis till it locks in position.

3 Rotate the latch release lock in a clockwise direction to secure the cover.

29

Removing and Installing the Cooling ShroudThis section covers the following information:

• About the Cooling Shroud

• Removing the Cooling Shroud

• Installing the Cooling Shroud

About the Cooling ShroudThe cooling shroud covers the processor, heat sink, and memory modules, and provides airflow to these components. Airflow is facilitated by the system fan modules, which are positioned directly behind the cooling shroud.

To gain physical access to the system memory modules or the system fans, you temporarily remove the cooling shroud.

Figure 2-5. Removing and Installing the Cooling Shroud

1 Touch points (2) 3 Guide slots (2)

2 Cooling shroud 4 Guide screws (2)

2

3

4

1

30

Keep the following points in mind when you remove the cooling shroud:

• The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them.

• Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data.

Removing the Cooling Shroud

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed.

1 Turn off the system, and then disconnect the system from the power source.

2 Open the system. See "Removing the Front Bezel" on page 27 and "Removing the System Cover" on page 28.

3 Hold the touch points and gently lift the shroud straight up and away from the chassis. See Figure 2-5, "Removing and Installing the Cooling Shroud" on page 30.

IMPORTANT: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data.

31

Installing the Cooling Shroud


1 Position the cooling shroud by aligning the guide slots with the guide screws on the system board. See Figure 2-5, "Removing and Installing the Cooling Shroud" on page 30.

2 Push the cooling shroud down until all edges are secured to the system board.

32

Servicing the Memory ModulesThis section covers the following information:

• About the Memory Sockets and Memory Modules

• Supported Memory Module Configurations

• Troubleshooting System Memory

• Replacing a Memory Module

About the Memory Sockets and Memory ModulesThe system board for Series EX560 and EX760 system have four memory module sockets for system memory. See "Inside the System" on page 23.

Each two-socket set is organized into two channels to the CPU. The first socket of each channel is marked with white release levers. See "System Board Connectors" on page 24.

Series EX560 and EX760 systems use 4 GB unbuffered ECC DIMMs (UDIMMs). Series EX560 systems without Granite licensing contain 8 GB of system memory. Series EX560 systems with Granite licensing require 16 GB of system memory. Series EX760 systems contain 16 GB of system memory, regardless of Granite licensing.

IMPORTANT: You must upgrade to RiOS v7.0.2 and EX v1.0.1 to enable Granite functionality.

Keep the following points in mind when servicing the memory modules:

• Grounded wrist strap—To prevent electrostatic discharge (ESD) damage, wear a grounded wrist strap when handling memory modules. A memory module damaged by ESD can eventually result in problems that are difficult to diagnose.

If you do not have a wrist strap, before touching electronic components such as memory modules or network interface cards, ground yourself—dissipate static electricity from your body or clothing—by touching an unpainted, grounded metal object (such as the metal frame inside the system).

• Handle modules by the card edges only—Always handle a memory module by the card edges and avoid touching the components on the module.

• Possible cause of system halt and no display—An invalid memory module configuration can cause your system to halt at startup without video output.

33

Supported Memory Module ConfigurationsTable 2-2 shows the supported configurations of 4 GB memory modules in Series EX560 and EX760 systems. Socket numbers are labeled on the left side of each socket. The socket labeled 2 is nearest to the 24-pin power connector.

Troubleshooting System Memory


1 If the system is not operational, turn off the system and then disconnect the system from the power source. Wait at least 10 seconds and then reconnect the system to the power source.

Table 2-2. 4 GB Memory Module Configurations by Model

Memory Module Sockets Total

Physical Memory

ChannelSecond Channel = B First Channel = A

1st socket 2nd socket 1st socket 2nd socket

Socket Label 2† 4 1† 3

Model EX560LEX560MEX560H

• — • — 8 GB

Model EX560GEX560L+GEX560M+GEX560H+G

• • • • 16 GB

Model EX760LEX760MEX760HEX760L+GEX760M+GEX760H+G

• • • • 16 GB

† Memory module sockets labeled 2 and 1 are the first sockets of channels B and A, respectively. The first socket of each channel is identified by white release levers.

34

2 Turn on the system and then note the messages on the screen.

If an error message indicates a fault with a specific memory module, go to step 12.

3 Turn off the system and then disconnect the system from the power source.


5 Wear a grounding wrist strap.

6 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 31.

7 Locate the four memory modules. See Figure 2-1, "Inside the System" on page 23 and Figure 2-2, "System Board Connectors" on page 24.

CAUTION: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them.

8 Check that the memory module sockets are populated correctly. See "Supported Memory Module Configurations" on page 34.

9 Reseat the memory modules in their sockets. For details, see step 7 on page 36.

10 Install the cooling shroud. See "Installing the Cooling Shroud" on page 32.

11 Close the system. See "Installing the System Cover" on page 29 and "Installing the Front Bezel" on page 27.

12 Reconnect the system to the power source, and turn on the system.

13 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.

14 If the memory problem persists, you need to replace the faulty memory module. Contact Riverbed Support at https://support.riverbed.com.

Replacing a Memory Module



35




5 Locate the four memory module sockets. See Figure 2-1, "Inside the System" on page 23, and Figure 2-2, "System Board Connectors" on page 24.


6 Press down and out on the ejectors at each end of the socket until the old memory module pops out of the socket. See Figure 2-6.

Figure 2-6. Removing and Installing a Memory Module

IMPORTANT: Handle each memory module only on either card edge, and avoid touching the middle of the memory module.

7 Press down and out on the ejectors at each end of the socket, as shown in Figure 2-6, to allow the new memory module to be inserted into the socket.

1 Memory module 3 Alignment key

2 Socket ejectors (2)

1

2

3

36

8 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

IMPORTANT: Handle each memory module only on either card edge, and avoid touching the middle of the memory module.

9 Press down on the memory module with your thumbs to lock the memory module into the socket. When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.

10 Repeat step 7 through step 9 of this procedure to install the remaining memory modules. See "Supported Memory Module Configurations" on page 34.

11 Install the cooling shroud. See "Installing the Cooling Shroud" on page 32.

12 Close the system cover. See "Installing the System Cover" on page 29 and "Installing the Front Bezel" on page 27.

13 Reconnect the system to the power source, and turn on the system.

37

Servicing the System FansThis section covers the following information:

• About the System Fans

• Troubleshooting the System Fans

• Replacing a System Fan

About the System FansYour system contains three single-motor 40x40x28 fans to cool the processor, expansion card, and memory modules.

NOTE: The system also contains a fourth fan, located near the left side of the system and attached to the power supply unit. The fan attached to the power supply unit is not a field serviceable or field replaceable part.

You can locate a faulty fan by using the RiOS CLI command show stats fan at the Management Console. The command output displays the current RPM and error status of the fan that you specify.

Keep the following points in mind when servicing the system fans:

• If any individual system fan is faulty, Riverbed recommends that you replace all three fans. Replacement fans are available in kits containing three fans.

• Hot-swap removal or installation of system fans is not supported.

• Do not attempt to operate the system without all three system fans.

Troubleshooting the System Fans


1 Ensure that none of the following conditions exist:

• System cover or cooling shroud is removed.

• Ambient temperature is too high.

• External airflow is obstructed.

• An individual system fan is removed or has failed.

38

2 Locate the faulty fan indicated by the output of the RiOS CLI command show stats fan. The command output displays the current RPM and error status of the fan that you specify.





6 Reseat the power cable of each system fan. For the locations of the three system fans, see "System Board Connectors" on page 24.


8 Reconnect the system to the power source, and then turn on the system.

9 If a fan does not function, turn off the system and install a new fan. See "Replacing a System Fan" on page 39. If the replacement fan does not operate, contact Riverbed Support at https://support.riverbed.com.

Replacing a System FanThis procedure describes how to remove a single system fan. The procedure for removing each individual fan module is the same.





39


NOTE: The fan can continue to spin for some time after the system has been powered down. Allow time for the fan to stop spinning before removing it from the system.

4 Disconnect the fan’s power cable from the system board. See Figure 2-7.

5 Grasp the old or failed fan and lift it away from the fan assembly. See Figure 2-7.

Figure 2-7. Removing and Installing a System Fan

6 Ensure that the new or replacement fan is oriented correctly. Orient the fan module so that the side with the power cable faces the back of the system.

7 Lower the fan into the fan assembly until the fan is fully seated. See Figure 2-7.

8 Connect the fan’s power cable to the fan power connector on the system board.

9 Repeat step 4 through step 8 to replace all three system fans.

1 Fan 2 Fan power cable

1

2

40

10 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 32.



41

Servicing the Network Interface CardThis section covers the following information:

• Troubleshooting the Network Interface Card

• Replacing the Network Interface Card

Series EX560 and EX760 systems support one 4-port GbE TX copper NIC installed in an expansion-card riser. The NIC is not hot-swappable.

Troubleshooting the Network Interface Card


1 Check the indicator lights for the port. See "LAN and WAN Port Indicator Lights" on page 7.

• If the link indicator does not light, check the cable connection.

• Use another connector on the switch or hub.

2 Ensure that all network cables are of the proper type and do not exceed the maximum length.


4 Disconnect the Ethernet cables from the LAN and WAN ports.



7 Make sure that the NIC edge connector is firmly seated in the expansion-card riser. See Figure 2-8, "Removing and Installing the NIC" on page 43.



10 Re attach the Ethernet cables to the LAN and WAN ports.


42

Replacing the Network Interface Card


1 Unpack the NIC and prepare it for installation. For detailed instructions, see the Network Interface Card Installation Guide.



4 Disconnect all cables from the network interface card.

5 Lift and rotate the expansion-card latch. See Figure 2-8.

Figure 2-8. Removing and Installing the NIC

1 Expansion-card riser 3 Network interface card

2 Expansion-card latch

3

21

43

6 Grasp the old or failed NIC by its edges and carefully remove it from the connector on the expansion-card riser.

7 Holding the new or replacement NIC by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser.

8 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.

9 Close the expansion-card latch. See Figure 2-8.



12 Re attach the Ethernet cables to the LAN and WAN ports.

44

Servicing the Hard Disk DriveThis section covers the following information:

• About the Hard Disk Drive

• Troubleshooting the Hard Disk Drive

• Replacing the Hard Disk Drive

About the Hard Disk DriveEX560 and EX760 systems support one 3.5-inch SATA hard disk drive (HDD). The HDD is attached to a drive carrier, and the HDD and drive carrier are installed internally in the system. The HDD is not front-swappable. See Figure 2-1, "Inside the System" on page 23.

Two SATA connectors are located on the back of the HDD. See Figure 2-2 on "System Board Connectors" on page 24.

• The receptacle on the left is used to connect the HDD to the power supply unit (PSU).

• The receptacle on the right is used to connect the HDD to the integrated SATA controller, through the SATA port labeled SATA_B on the system board.

Replacement hard disk drives are available as an assembly consisting of a hard disk drive installed in a drive carrier.

Troubleshooting the Hard Disk Drive




3 Make sure that one end of the SATA data cable is properly connected to the HDD and that the other end of the cable is properly connected to the SATA_B port on the system board. See Figure 2-2, "System Board Connectors" on page 24.

45

4 Make sure that the 5-wire SATA power cable from the PSU is properly connected to the HDD.




Replacing the Hard Disk Drive




3 Disconnect the SATA power and data cables from the back of the hard drive.

4 Remove the old or failed hard disk drive and attached drive carrier from the chassis. See Figure 2-9.

a While pulling the carrier release pin up, grip the drive carrier and slide it away from the chassis wall.

b Lift the drive carrier away from the system.

46

Figure 2-9. Removing and Installing a 3.5-Inch Hard Drive

5 Install the new or replacement hard disk drive and attached drive carrier into the chassis.

a Align the four slots under the drive carrier with the four tabs on the chassis. See Figure 2-9.

b Slide the drive carrier toward the chassis wall till it snaps into place.

6 Connect the SATA power and data cables to the two receptacles at the back of the hard drive. See Figure 2-9, "Removing and Installing a 3.5-Inch Hard Drive" on page 47.



1 Drive carrier 4 SATA data cable

2 Drive carrier release pin 5 SATA power cable

3 Hard disk drive 6 Chassis tabs (4)

1 2

3

5

4

6

47

3Getting Help

49

Contacting RiverbedThis section describes how to contact departments within Riverbed.

InternetYou can learn about Riverbed products at http://www.riverbed.com.

Technical SupportIf you have problems installing, using, or replacing Riverbed products, contact Riverbed Support or your channel partner who provides support. To contact Riverbed Support, please open a trouble ticket at https://support.riverbed.com or call 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1 415 247 7381 outside the United States.

Professional ServicesRiverbed has a staff of professionals who can help you with installation assistance, provisioning, network redesign, project management, custom designs, consolidation project design, and custom coded solutions. To contact Riverbed Professional Services go to http://www.riverbed.com or email [email protected].

DocumentationThe Riverbed Technical Publications team continually strives to improve the quality and usability of Riverbed documentation. Riverbed appreciates any suggestions you might have about its online documentation or printed materials. Send documentation comments to [email protected].

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Riverbed Document Kit.

50

Index

A

Auxiliary port, 6

B

back panelfeatures and indicator lights, 5LAN and WAN ports, 7

bezelabout, 26installing, 27removing, 27

buttonsback panel, 5front panel, 3

C

connectorsback panel, 5, 7front panel, 3system board, 23-24

cooling shroudabout, 30installing, 32removing, 31

cover, systemabout, 26installing, 29

removing, 28

D

DIMMsSee memory modules

E

environmental specifications, 18

F

field replaceable unitsSee also FRUs

front panelfeatures and indicator lights, 3

FRUsSee also non field replaceable unitsabout

hard disk drive, 45memory modules (DIMMs), 33NIC, 42system fans, 38

list of field replaceable units, 16replacing

hard disk drive, 46memory modules (DIMMs), 35NIC, 43

Index 51

system fans, 39troubleshooting

hard disk drive, 45memory modules (DIMMs), 34NIC, 42system fans, 38

H

hard disk driveabout, 45replacing, 46troubleshooting, 45

I

indicator lightsback panel, 5front panel, 3LAN and WAN ports, 7system diagnostic, 9

interface namesLAN and WAN ports, 7-8

L

LAN and WAN portsabout the NIC, 42indicator lights, 7interface names, 7-8port names, 7-8replacing a NIC, 43troubleshooting a NIC, 42

M

management interface ports, 6

memory modules (DIMMs)about, 33replacing, 35socket locations, 23-25supported configurations, 34troubleshooting, 34

N

network interface cardSee NIC

NICSee also LAN and WAN portsabout, 42replacing, 43troubleshooting, 42

non field replaceable units, 17

P

physical specifications, 18

port namesLAN and WAN ports, 7-8

power specifications, 19

Primary port, 6

R

replacing FRUshard disk drive, 46

52 Index

memory modules, 35NIC, 43system fans, 39

Riverbedcontacting

Professional Services, 50Support, 50Technical Publications, 50web site address, 50

S

SATA hard driveSee hard disk drive

supportcontacting Riverbed, 50

system board connectors, 23-24

system fansabout, 38replacing, 39troubleshooting, 38

T

trouble ticket web address, 50

troubleshootinghard disk drive, 45LAN and WAN ports, 42memory modules, 34NIC, 42system fans, 38

Index 53

54 Index

ex560_ex760_om

Documents

system fans38troubleshooting

system fans38replacing

system s

system cover28installing

trademarks of dell

system board connectors

trademarks of riverbed

hard disk drive