evolution technical solutions
DESCRIPTION
ETS ManualTRANSCRIPT
1
WELCOMEWELCOME
TOTO
BASIC INSTALLATION AND BASIC INSTALLATION AND REPAIRREPAIR
# 078106# 078106
2
The course includes:• Lecture • Student Handbook• Overheads• Group Discussions• Worksheets
BASIC INSTALLATION AND REPAIR# 078106
3
Course Objective:
• To introduce students to Basic Installation and Repair issues
This is a basic level course
Duration: 9 days
Audience: New I&R personnel
BASIC INSTALLATION AND REPAIR# 078106
4
BASIC INSTALLATION AND REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
BASIC FAULT LOCATING
TOPICS
5
UNIT 1BASIC INSTALLATION AND REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
BASIC FAULT LOCATING
6
INTRODUCTION
In this unit we will discuss the following subjects:
• Expectations• Outside Cross Connection Facilities• Cable/Wire• Cable Pair Color Code • Station Protection• Wire Stripping and Tiedown
The information in this unit will help you to understand the different hardware and cable worked on by I&R in Outside Plant.
7
EXPECTATIONS
• Customer
• Installer
• Company.
8
CUSTOMER
Customers' expectations include:
• They are advised of arrival and departure times
• Their premises will be secure while the installer is there and after the installer leaves; you are expected to show company ID when required
• Disruption will be minimal
9
CUSTOMER
• The installer is professional and capable of doing the job
• The job is done neatly
• The job is completed and left in working order
10
CUSTOMER
• Their privacy is not invaded
• The installer instructs them on how to use TELUS products and services
• They will be informed of the job progress
• The installer is courteous, caring, and helpful
11
EXPECTATIONS
12
INSTALLER
Some of your expectations include:
• You will be given the proper tools to perform the job right the first time
• Defective tools/sets can be replaced:- For defective tools see your
supervisor
• The appropriate training/hands on time will be given to perform the job
• Fair compensation will be awarded for the services you provide.
13
EXPECTATIONS
14
EXPECTATIONS
15
COMPANY
The following are some points to keep in mind:
• For fair compensation, the company will receive fair services
• Complete a full work day, starting on time in keeping with job requirements
• There will be no conflicts of service
• A professional image and neat appearance will be maintained
16
COMPANY
• There is cooperation in reaching company goals
• There must be full cooperation with coworkers, other departments, and any on-site contractors
• Safe work practices are followed; wear protective equipment when required
• Company assets are respected and cared for
17
COMPANY
• Endorse and promote products and services offered by TELUS
• You do not break the trust and confidence of TELUS' integrity held by the public
• Use your ingenuity and flexibility in order to overcome obstacles and meet local conditions.
18
OUTSIDE CROSS CONNECT FACILITIES
The following topics will be discussed:
• OP Overview
• Outside Cross Connect Components
• Joint Usage
19
OUTSIDE PLANT
* MDF = Main Distribution Frame * IDF = Intermediate Distribution Frame
Manhole
Vault
Service Box/ Manhole
TELUS CO
Protectors
*MDF *IDF
Switch
Cross Connect Boxes
Subscriber Aerial Plant
Feeder Cable
Distribution Cable
SAC/JWIBoxes
20
OUTSIDE PLANT COMPONENTS
Aerial:• CO• Feeder Pairs• SAC (Service Area Connector)• JWI (Jumper Wire Interface)• Distribution Pairs• RA• Network Service Wire (drop)• MIT/BET/DT/EPHT/Cross Connect
21
OUTSIDE PLANT COMPONENTS
Underground:
• CO• Feeder Pairs• SAC/JWI• Distribution Pairs• Pedestal/Splice Box• Network Service Wire (drop)• MIT/BET/DT/EPHT/Cross Connects
22
OUTSIDE PLANT COMPONENTS
Subscriber:
• Protector• Risers/Cross Connect• Station Wire (I/W)• Jack• Telephone• Demarcation Points
23
OUTSIDE CROSS CONNECT COMPONENTS
There are six standard components:• SAC/JWI
• Cross Connect (X Connect or XConn)
• RA/RAP (Ready Access Point)
• Pedestal/RAP
• Service Box
• BET (Building Entrance Terminal) /MIT (Metal Inside Terminal)
24
SAC BOX
ADSL
25
CROSS CONNECT
26
RA
Drop Wires
Terminal #
Distribution Cable
27
RA - OPEN
28
SLIC
29
SLIC - OPEN
30
TYPE 145B TERMINAL BLOCK
31
IDC TERMINAL BLOCK
32
PEDESTAL
33
SERVICE BOX
34
SERVICE BOX
Klik-It Closures in Service Vault
35
ZEBRA ENCLOSURE BRACKET AND MOUNTING BAR
36
25/50-100 PAIR CIRCA PROTECTOR
37
SURGE ST691 – M25
38
JOINT USAGE
39
CLASSES OF CABLE
40
COPPER CABLE
41
COPPER CABLE
CELFIL
Alpeth
42
OP CABLE TYPES
CABLE NAME CABLE TYPE RANGE OF SIZES
CELFIL
(Current TELUS Standard)
Grease filled
Fully color coded, binder groups and pairs
6 - 3600 Pair
ALPETH (ALP) Air Core
Fully color coded, binder groups and pairs
6 - 3600 Pair
CELSEAL (CEL) Grease filled
Fully color coded, binder groups and pairs
6 - 3600 Pair
43
CELFIL CABLE
Polyethylene Jacket
Coated Aluminum
Plastic Core Wrap
Filled Cable Core
Conductors
44
ALPETH CABLE
45
CELSEAL CABLE
46
CABLE SIZES2550
100200300400600900
120015001800210024002700300033003600
47
CABLE GAUGES
192224
26
48
PAIR COLOR CODE
COLOR PAIR NUMBER
TIP RING
1 2 3 4 5
White White White White White
Blue
Orange Green Brown Slate
6 7 8 9
10
Red Red Red Red Red
Blue
Orange Green Brown Slate
11 12 13 14 15
Black Black Black Black Black
Blue
Orange Green Brown Slate
16 17 18 19 20
Yellow Yellow Yellow Yellow Yellow
Blue
Orange Green Brown Slate
21 22 23 24 25
Violet Violet Violet Violet Violet
Blue
Orange Green Brown Slate
49
BLue will always be pair 1 or 6Orange will always be pair 2 or 7Green will always be pair 3 or 8BRown will always be pair 4 or 9Slate will always be pair 5 or 0
RING SIDE COLOUR RULES
50
RING SIDE COLOUR RULES
Pair 187 will be Orange on the RING sidePair 310 will be Slate on the RING sidePair 13 will be Green on the RING side
Example:
51
BINDER GROUPS
Binder Groups(Bundles of 25 pair)
52
BINDER GROUP COLOUR CODEBINDER GROUP
PAIRS BINDER COLOURS
1234
1-2526-5051-75
76-100
BL-WO-WG-W
BR-W
5678
101-125126-150151-175176-200
S-WBL-RO-RG-R
9101112
201-225226-250251-275276-300
BR-RS-R
BL-BKO-BK
13141516
301-325326-350351-375376-400
G-BKBR-BKS-BKBL-Y
17181920
401-425426-450451-475476-500
O-YG-Y
BR-YS-Y
21222324
501-525526-550551-575576-600
BL-VO-VG-V
BR-V
BINDER GROUP
PAIRS BINDER COLOURS
25262728
601-625625-650651-675676-700
R-BL-WR-O-WR-G-W
R-BR-W
29303132
701-725726-750751-775776-800
R-S-WR-BL-RR-O-RR-G-R
33343536
801-825826-850851-875876-900
R-BR-RR-S-R
R-BL-BKR-O-BK
37383940
901-925926-950951-975
976-1000
R-G-BKR-BR-BKR-S-BKR-BL-Y
41424344
1001-10251026-10501051-10751076-1100
R-O-YR-G-Y
R-BR-YR-S-Y
45464748
1101-11251126-11501151-11751176-1200
R-BL-VR-O-VR-G-V
R-BR-V
53
SAC LAYOUT
CO
C 15Pair 1-2000
200XC 15, 801-1000
1000XC 15, 1001-2000
SAC1131
500XC 15, 1501-2000
100XC 1131, 1-100
500XC 15, 1001-1500
54
ADVANTAGES OF SAC• Reinforce and relieve OP facilities• Increase feeder cable fills• Pre-assignment• Dedication• Reduce housekeeping problems• Reduce engineering and labour• Provide new service• Simpler to monitor cable fills• Minimize bridge tap• Eliminate cable transfers• Reduce high work content• Simplify record keeping• OP more manageable• Service on demand.
55
TM59
Commonly called figure 8, is placed only on private property underneath primary power or placed into small business and multi-tenant buildings.
56
JUMPER WIRE
The purpose of jumper wire is to quickly connect or isolate service at the SAC/JWI, cross connect box, BET/MIT box or telephone room.
The standard size is 24 AWG and various colors are used, depending on the application.
The standard for single line TELUS circuits is yellow/blue, blue/yellow.
57
INSIDE WIRE
Inside Wire (I/W), sometimes called "style" or "station wire", completes the telephone service path to the telephone jack from the protector. It is not meant to withstand outside elements and it is usually pre-wired into a house while the house is under construction.
The four pair color code is white/blue, white/orange, white/green and white/brown.
Inside wire is not UV resistant. Therefore, it should not be placed on the outside of a house.
58
GROUND WIREGround wire is one of the most important wires placed in a building. If high voltage accidentally ends up on a cable pair it will be automatically channeled to the Hydro ground and in turn the earth via the ground wire.
For a single family dwelling, the ground wire attaches to the Hydro Multi-Grounded Neutral (MGN) at one end, and a component called a protector at the other end which mounts on the side of a house.
For multi-tenant buildings, the ground is attached in much the same way, but is located in a telephone room and is of a larger gauge.
#6 AWG is used for grounding.
59
STATION PROTECTION
60
STATION PROTECTION TOPICS
• Purpose• Fuseless Protection• Fused Protection• Special Applications.
61
PURPOSE
Station protection reduces the possibility of damage to telephone equipment/plant and customer premises and assures the safety of telephone users and employees.
Protection is designed to provide a path to ground if a voltage over the rating occurs; it will bleed off excess current to ground
62
PROTECTION TERMINATION DEVICE (PTD)
63
356-IDC PROTECTION/DEMARCATION UNIT
Drop Wire
Self Test Jack
Inside Wire
Ground Lug
64
OLD STYLE 356-L SOLID STATE PROTECTION UNIT & 356-IDC
65
NETWORK INTERFACE BOX (NIB)
Aerial conduit couplers for 1”PVC or 2” rigid steel mast
Ground lug
Ground bar for PTD provided by TELUS or
Ground bar for 1356 protector provided by TELUS
Back knockouts for 1” conduit or elliptical knockout to attach 1” or ¾” STB / LB
Underground conduit couplers c/w fastening screw for ¾”, 1’ or 2” PVC
Ground stud
66
NETWORK INTERFACE BOX (NIB)
67
NIB LID (NEW SINGLE FAMILY HOMES)
68
NIB BOX
69
FUSED PROTECTION
70
AERIAL DROP WIRE STRIPPING
Do not nick the wire; you do not want to leave ”shiners". Be thorough in your visual inspection.
The two standard tools are:
• 007 stripper• Blue drop wire stripper.
71
ZEBRA WIRE SERVICE ENCLOSURE
72
KLIK-IT CLOSURE
73
BINDING POST 145B BLOCK
IDC CONNECTING BLOCK BLOCK
74
HEAT SHRINK ENCLOSURE
75
INSIDE WIRING LAYOUT TOPICS
• Single Family Dwellings
• Multi-Tenant Buildings
• Commercial Buildings.
76
SINGLE FAMILY DWELLINGS
A single family dwelling can house a business or can be a private residence. It is normally a building which houses a single family (including a basement suite).
Duplexes, because of their size, are sometimes considered a single family dwelling.
77
MULTI-TENANT BUILDINGS
Multi-tenant buildings include apartments (low-rises and high-rises), townhouses and condominiums.
Each tenant location is wired to a central point.
The central point can be a shared electrical room located anywhere in the building.
78
COMMERCIAL BUILDINGS
Commercial buildings are similar to multi-tenant buildings; however, the main tenants are businesses.
They may require a large number of cable pairs or may even have their own switchboard.
Shopping malls or office towers are good examples.
79
BASIC HAND TOOLS • Needle Nose Pliers• Side Cutters• BIX Punchdown Tool• BIX Test Clip• Fish Tape - Metal 100' c/w Case• Hammer - Rounding 2-1/2 lb.• Impact Tool - c/w Blades (66, 110)• Light - 6 Volt Yellow Radar-Lite• Meter - Analogue Triplet 310 c/w Case• Pliers - Pump (C-LOK) 10"• Screwdriver - Phillips 3"• Screwdriver - Phillips 6"• Screwdriver - Robertson #1 Green (7-1/2")• Screwdriver - Robertson #2 Red (10")• Screwdriver - Robertson #2 Small• Screwdriver - Robertson Yellow• Screwdriver - Security Screw (Hex)• Staple Gun - T-25• Stationman Probe - Progressive Probe• Stripper - Wire 12-26 GA Yellow Handled Klien• Test Tone Generator• Tool Belt• Wrench - Can (Double Ended)• Wrench - Crescent 6"
80
SPECIALTY TOOLS
Hand Held Test Telephone (Butt-in)
81
HAND HELD TEST SET (BUTT-IN)
82
TONING
83
84
85
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UNIT 2BASIC INSTALLATION AND REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
BASIC FAULT LOCATING
87
TOPICSThe topics are:
• Planning to Install
• Aerial Drop Attachment
• Drop Attachment at Building
• Attach and Rout Drop
• Terminal Wiring
• Protector Installation
• Wire Stripping and Tie Down
• Install the Outside Portion of a Single Line Residential Service.
88
PLANNING TO INSTALL
• Initial Planning
• Customer Access
• Implementation
The topics are:
89
CUSTOMER ACCESS
90
CUSTOMER NOT AT HOME
• Never enter the premises alone
• Do not use force to gain access
• Follow the instructions on the order
• Try the CBR number
• If entry is not available, leave a No Access Card (form P114) in the letter slot or under the door
• Your supervisor will give you a special number to write on your card for customers to call
• Enter no access information on Remarks Screen of the Laptop Computer (LPC) for AWAS.
91
CUSTOMER AT HOME
• Identify yourself
• Greet the customer courteously
• Explain the purpose of your visit
• Verify the order with the customer
• Have the customer show the location of the jack(s)
• Check the premises for routing
• Advise the customer of your work plan
92
IMPLEMENTATION
• Implementation is like initial planning except that it is done on the customer's premises and focuses on the specific job at hand.
• Establish the existence of dial tone early.• Plan your job to flow from one work area to another.• Advise the customer if you have to leave
temporarily and establish when you will return• If property needs to be moved, consider the time,
size, weight and cost of the item.• Do not use furniture as a makeshift ladder or
workbench.• Acting professionally and responsibly includes
organizing your work, practicing safety and respecting customer property.
93
AERIAL DROP ATTACHMENT
The topics are:
• Joint Use Poles
• Aerial Attachment
• Drop Routing.
94
KS ALERT
The KS series unit is a general-purpose high voltage power supply module (KS is the manufacturer’s designation).
KS is a method of high voltage breakdown of a resistive fault on a cable pair in order to locate a problem.
A 630-volt DC blast is sent across the pair. Only cable Maintenance does this.
95
KS ALERT
You have to be aware when a KS Alert is issued that there will be hazardous voltages on some cable pairs.
Warning: The KS insulation breakdown unit can cause serious damage, harm or death to:
The public Fellow craftsperson’s Company equipment and property.
96
KS ALERT PROCEDURE
DMC Process to Notify the Field:
DMC receives notification from the Cable Analyzers indicating:
o Date (usually day of) o Location o Affected cable counts.
97
KS ALERT PROCEDURE
DMC immediately identifies a communication prime to interface with the
Cable Analyzer Team (usually the LML RDT Graphics for the specific area).
Four areas are notified immediately:
o I&R Graphics o Bus Graphics o T1/T3 o Dispatch, and Ladder Truck/ Underground Desk).
98
KS ALERT PROCEDURE
These specific desks are tasked with notification of all field resources in the immediate vicinity.
We cannot issue a "GO" to the Cable Analyzers until we have
communication with ALL field resources deployed to that specific area.
At the same time, an AWAS memo is issued Lower Mainland wide as an information update in case of movement by our Craft Techs into an area affected by a KS Alert.
99
SUMMARY
It is important to plan your installation prior to leaving for a job, when you arrive at the customer's premises and when you are actually doing the job to help save time and costs.
Planning is the "blueprint" for success!
100
AERIAL DROP ATTACHMENT
Aerial attachments include many safety and service related concerns. It is impossible to predict which ones you will need to know for each service order you install. This requires you to be familiar with all options. The topics are:
Joint Use Poles Aerial Attachment Drop Routing.
101
FORM P290
102
FIELD SIDE ATTACHMENT
103
ROAD SIDE ATTACHMENT
104
POLE ATTACHMENT
105
POLE ATTACHMENT
106
POLE ATTACHMENT
107
USING DRIVE HOOKS
108
USING DRIVE HOOKS
109
DROP ROUTING
Five things need to be considered when placing network service wire:
• Ground clearance• Power separation• Pole to pole spans• RA to premises spans• Stringing sag.
110
GROUND CLEARANCE
Aerial trespass over private property must be avoided.
Downhill slopes may cause the customer to provide a clearance pole or mast.
Do not sacrifice clearances when running in the service.
Specific clearances for airports, railway crossings, trolley wires and swimming pools are in TOPPS bulletin # 4.1.1.1.8.
111
POWER SEPARATION
Clearances are judgment calls, and are therefore only approximations.
Aerial crossings under power conductors should be as close to right angles as possible.
Plant is never to be placed above power conductors.
112
POWER SEPARATION
It is not permissible to place drop wire directly under 14.4 KV (primary); it must be placed below a messenger. Refer to TOPPS bulletin # 10.7.2.1.
If the span under primary is on private property, TM59 can be placed (refer to TOPPS bulletin # 10.7.2.1).
113
POWER SEPARATION
Cable clearances are measured from the lowest power conductor at maximum sag and a straight line between telephone supports (refer to TOPPS bulletin # 4.1.1.1.8).
It is recommended that you follow the hydro sag and keep at lease 0.6 m (2') separation from power at the pole and 0.3 m (1') at the premises, while maintaining ground clearances.
114
POLE TO POLE SPANS
"Passups" can be placed temporarily; call Facilities and have a new RA terminal installed.
Where no cable, messenger or hydro exists, pole to pole spans of drop wire must not exceed 60 m (200').
Pole to pole spans of drop wire on private property must not exceed 50 m (164').
115
RA TO PREMISES SPANSUse of existing drop wire is acceptable. PTD wire cannot be spliced. Use a drop wire guard or reroute the drop if trees are in the way. Trimming trees on private property should be limited. The owner is responsible for removing any limbs and large branches.
New drop wire span length between pole and building must not exceed 45 m (148'). 100 m (328') of drop wire is provided to the customer with the installation. Anything more and the customer is to be billed per Construction on private property costs (refer to TOPPS bulletin # 4.6.2.1.2).
116
STRINGING SAG
If a drop already exists, hang the new drop with the same amount of sag.
Sagging will depend on the time of year; the warmer the weather the more the drop will sag.
117
DROP ATTACHMENT AT BUILDING
The topics covered are:
• Aerial Building Contact
• Siding
• Underground
118
AERIAL BUILDING CONTACT
119
AERIAL BUILDING CONTACT
120
AERIAL BUILDING CONTACT
121
AERIAL BUILDING CONTACT
HardwareAttachment to wood-sided buildings is done with a house hook. Attachment to a hydro or telephone mast is done with a mast clamp.
AttachmentFactors affecting the house contact are telephone location, protector location, wire runs, existing drop wire and hydro location.
122
AERIAL BUILDING CONTACT
Avoid the following:
• Blocking a view from a window• Excessive heights (a straight vertical run to
the protector height may be made)• Attachments to roofs, sheet metal, neon
signs, chimneys or materials which require frequent repair
• Locating the drop where it might be hit by falling ice or snow.
123
AERIAL BUILDING CONTACT
A small amount of slack, which acts as a water drip loop, of 75-100 mm (3-4") should be left and the drop wire secured to the building with a standoff.
124
SIDING
Wood, aluminum, vinyl, stucco, brick and stone are all examples of material used for house siding.
The difficulty in attaching to some material has led to today's standard request for conduit to be placed when the house is being built.
125
SIDINGGeneral Installation
Avoid running down the front of a building
Avoid running through ventilators, window/ door frames or attics.
Do not run the drop in front of doors, windows, signs, fire escapes or stairways.
All horizontal runs should be out of the public's reach, if possible.
126
SIDINGStandard horizontal attachment is approximately 30 cm (1').
Use approximately 10 cm (4") bends when changing wire direction.
The last attachment should be located below and as close to the protector housing as possible.
Provide a 75-100 mm (3-4") drip loop before entering the protector housing.
127
SIDING
It is impossible to put an additional TM with existing TMs.
If there are no spare pairs in the existing TM, the owner may have to provide a conduit to the property line.
Sometimes a pull string can be used to pull in a new TM.
128
ATTACHMENT
129
SIDING
130
ATTACH AND ROUTE DROP PROCEDURE
• Step 1 – Attach at the Building
• Place ladder
• Place house hook or mast clamp
• Place deadend
• Attach drop at deadend
• Attach drop to sliding along to protector
131
ATTACH AND ROUTE DROP PROCEDURE
Step 2 – Attach at Messenger
• Climb pole or use ladder
• Place span clamp or use existing hardware
• Attach drop to deadend and sag wire
• Route the drop into the RA
132
READY ACCESS TERMINAL
133
SLIC
3M SLIC Open
134
TERMINAL WIRING
The topics are:
• RA• SLIC• Pedestal• Service Box
135
PEDESTAL
136
SERVICE BOX
Zebra Enclosure
137
SERVICE BOX
The new standard for CAT 5E type TM93 is the splicer will leave a coil in the service box long enough to reach the house. This eliminates the Zebra enclosure. DO NOT CUT THIS COIL IN THE SERVICE BOX.
Note:
138
RUNNING JUMPERS
SAC Box Tool(Impact Insertion)
139
SAME SIDE/FRONT-TO-BACK JUMPERING
140
RUNNING JUMPERS TO LOWER MODULAR HARDWARE BLOCKS
141
PLACING JUMPERS
142
PLACING JUMPERS
143
REMOVE JUMPER WIRE
144
PROTECTOR INSTALLATION
The topics are:
• Application
• Residential
• Multi-tenant/Commercial
• Future
145
PROTECTOR INSTALLATION - RESIDENTIAL
Requirements
Replace an existing protector with a NIB box and a protector module(s).
The NID box is the standard interface between the network service wire and the customer premises wiring.
On new homes, the NIB is mounted to a metal distribution box that is supplied and installed by the customer/contractor.
Use # 6 AWG for all protectors. C-Lok connects to ground.
146
PROTECTOR INSTALLATION - RESIDENTIAL
Wiring Layout
With existing structures, the wires will have to be brought into the NIB box and terminated there via MARR connectors.
147
ST 356-IDC PROTECTION/DEMARCATION UNIT
Ground Lug
Drop Wire Self Test Jack Inside Wire
148
ST 356-IDC PROTECTION/DEMARCATION UNIT
Notes: When using CAT5e wire, follow the CAT5e Handling Precautions. Do not strip the wire before inserting into IDC’s. Follow the MiniRocker Connector Termination Procedures Ensure the placement of the ground wire does not interfere with the Test
Jack The Inside Wire is disconnected from the circuit when a telephone set is
plugged in
149
MINI ROCKER CONNECTOR PROCEDURE
Open contact actuator by simply pulling back on “Baseball caps” with thumb or finger. Do not over open. (Figure 1)
Insert wire pair into color coded ports. (Figure 2)
Visually inspect for full wire insertion through the transparent body. (Figure 2A)
Close firmly. Hear, feel, snap and lock (Figure 3). Repeat for each connection. Note: Make sure that all contact actuators are left in the “down” or locked position.
150
MINI ROCKER CONNECTOR PROCEDURE
Open contact actuator to fully open position by simply pulling back on “baseball caps” with thumb or finger. Do not over open. (Figure 4) Remove wire by pulling it out fully.
If existing wire is to be re-used, cut off at least ¼” (6mm) before re-termination (Figure 5). Repeat termination procedure above.
151
MINI ROCKER CONNECTOR PROCEDURE
To Test: Insert test clip into test ports on face of MiniRocker connector. Fully insert test clip to a full stop.
152
MINI ROCKER CONNECTOR PROCEDURE
To Test the CO/Input Side Only: Open contact actuator with test clip inserted
Remove the test clip: Close contact actuator firmly. Hear, feel, snap and lock.
153
MULTI TENANT COMMERCIAL
154
MULTI TENANT COMMERCIAL
Protector Stub
Feeder Cable
Ground TELUS Demarc Customer Demarc
155
DROP WIRE COLOR CODES
RING COLORS TIP COLORS
BLUE ORANGE GREEN BROWN SLATE
WHITE 1 DROP PAIR 1
2 3 4 5
RED 6 7 DROP PAIR 2
8 9 10
BLACK 11 12 13 DROP PAIR 3
14 15
YELLOW 16 17 18 19 DROP PAIR 4
20
VIOLET 21 22 23 24 25
156
AERIAL DROP INSTALLATION PROCEDURE
Step 1 – Interpret Service Order
Focus on:
• Type of order
• Class of service
• Service and equipment section
• Remarks
• Facilities
Initial Planning:
157
AERIAL DROP INSTALLATION PROCEDURE
Step 2 – Gather Materials and Equipment
• Stock the truck with the necessary material and equipment
Step 3 – Drive to the Customer's Premises
• Select an appropriate route. You may verify/connect jumpers in SAC
158
AERIAL DROP INSTALLATION PROCEDURE
Step 4 – Analyze Situation
When driving up to the address, eyeball the drop routing for any obstructions, routing, condition, etc. Note existing protector location.
159
AERIAL DROP INSTALLATION PROCEDURE
Implementation:
Step 5
Pull out drop wire and attach it to the building
Step 6 – Attach Protector and Terminate Drop
Install the NID box and protection of the distribution box. Terminate the drop, using mast for drop attachment.
160
AERIAL DROP INSTALLATION PROCEDURE
Step 7 – Route Drop and Attach at Messenger and Terminate in RA
• Climb pole
• Sag drop
• Route into RA
• Terminate
161
TYPICAL LAYOUT IN A SERVICE BOX
162
NIB – TM93 – 356 IDC (BURIED/UNDERGROUND)
Bonded to multiground neutral
163
NIB – AERIAL 4X – 356 IDC
164
NIB – HYBRID DROP – 356 IDC
165
INSTALL THE INSIDE PORTION OF A SINGLE LINE RESIDENCE SERVICE
The topics are:
• Inside Wiring Installation
• Fishing
• Wire Stripping and Tie Down
• BIX Termination
• Special Installation Applications
• Install the Inside Portion of a Single Line Residential Service
166
INSIDE WIRING INSTALLATION
Inside wiring installation challenges your skill and creativity.
Care must be exercised in routing the wire, as there is always potential for customer property damage.
In this subject we will cover guidelines for:• Routing/Placement• Terminations• Drilling Holes.
167
ROUTING/PLACEMENT
There are several company and building industry standards and guidelines in place to help make your job easier.
Do not compromise the standards just to satisfy customer or contractor demands.
This, of course, must be tempered with the customer's requirements.
168
INSIDE WIRE PRACTICESInside wire sheathing is not UV (ultraviolet) protected.
The drop wire is to be used on the outside of a premise.
Care must be taken when stapling inside wire as a nicked cable will reduce normal life.Inside wire is not to be fastened to sprinkler systems or gas pipes.
Do not place inside wire through electrical holes; they must have at least a 5 cm (2") separation.
169
INSIDE WIRE PRACTICES
To avoid interference from fluorescent lights, care must be taken that the wire is not placed too close; place wire at least 30 cm (12") away from a 20 watt fixture and 60 cm (24”) from a 40 watt unit.
Hiding the wire should be done where possible and as economically as possible. Wire must not be placed under carpets.
170
MULTI-TENANT/COMMERCIAL APPLICATIONS
In all buildings only 6 m (20') of inside wire can be exposed in a return air Plenum or fire rated room.
Exposed cable in buildings not to exceed 3 m in length.
Zap strap wire to ceiling hangers or have the customer provide a route (conduit).
Conduit is required from the electrical room or closet to each suite for multi-tenant buildings.
All riser cable must be FT4 fire rated except in the City of Vancouver it must be FT6.
FT6 rating is to be used in return air plenums.
171
TERMINATIONS
The termination point marks the end of the service path.
This is where customer equipment is plugged in if the customer equipment is owned by the customer; the jack becomes a demarcation point.
172
TERMINATIONS
6 Pin
BK Yellow/Black = Line 2
BL
Y
W White/Blue = Line 3
G R Red/Green = Line 1
173
TERMINATIONS
Duplex (ATI LR68696)
G
Y
BL
R
BK
W White/Blue = Line 3
Yellow/Black = Line 2
Red/Green = Line 1
174
TERMINATIONS
POTS Splitter – Wilcom PS-11
175
TERMINATIONSAlarm
1
2
3
4 5
6
7
8
(G)
(Y)
(BR)
(R)
(W)
(BK)
(O)
(BL)
176
TERMINATIONS
Flush Mounted
Mount flush-mount jacks on a standard utility box or mud (plaster) ring for either desk or wall applications.
The plates are not to be used for wall phones. The customer is responsible for installing the jack covers.
177
Surface Mounted
Mount surface jacks with the plugs to the side to prevent foreign material from entering.
The jack is sometimes referred to by its designation.
• CA11 (Canadian)• RJ11 (American).
TERMINATIONS
178
TERMINATIONSJack Placement
Avoid wet or damp locations. The Canadian Electrical Code states that any communication equipment installed in a bathroom must be permanently fixed to the wall and located so that no one in the shower or bath can use it.
Avoid locations near doors, moveable objects, stair approaches or where dropping the phone will damage valuable customer property.
Wall jacks are generally satisfactory if the top of the instrument is 1.6 m (5') from the floor; the international handicapped height is 1.32 m (52").
179
TERMINATIONS
Alarm Demarcation
Alarm demarcation allows service to remain uninterrupted. Dial tone is on the pair from the protector.
An internal shorting bar loops the circuit to inside set runs.
An alarm plug removes the short and loops the circuit through an alarm dialer. It has a CA31A configuration.
180
TERMINATIONS
Poolside Service
The owner must supply any conduit for the extension. The jack must be at least 4.6 m (approximately 15') from the edge of the pool.
Weatherproof corrosion-resistant boxes are to be used.
181
CUSTOMER CONSENT
182
DRILLING HOLESCaution: Using an electric drill at high speed may damage unseen material very quickly. (e.g., electrical wires).
Owner's Consent
Whenever drilling or if nonstandard work is necessary, have the customer sign a PT9113 form – Customer Consent (refer to TOPPS bulletin # 3.10.3.3).
This is essential when working in rented premises.Strata Council permission is required to run wire to the exterior of Strata owned buildings (e.g., condominiums). This prevents misunderstandings and unwarranted criticisms of the completed work.
183
DRILLING HOLES
Note:
Do not drill into any exterior wall of a building that has been re-enveloped (Water mitigation).
184
Precautions
If drilling into a carpet, precut it; a snag will cause the threads to run. Never drill arborite counters or ceramic tiles.
Know what you are drilling into and where you expect to come out. If you damage customer property, do not attempt to evade responsibility.
Use silicone in and around holes to the outside elements to prevent moisture leakage. Be careful when drilling stucco to the outside; the stucco may break away from the wall. In some instances it is better to drill towards the inside; measure carefully.
Keep clear of electrical wires.
DRILLING HOLES
185
INSIDE WIRE COLOUR CODE
PAIR 1 PAIR 2 PAIR 3 PAIR 4
WIRE TIP RING TIP RING TIP RING TIP RING
1 PAIR
BLUE RED YELLOW
2 PAIR
GREEN RED BLACK YELLOW
3 PAIR
GREEN RED BLACK YELLOW WHITE BLUE
3 PAIR
WHITE/ BLUE
BLUE/ WHITE
WHITE/ ORANGE
ORANGE/ WHITE
WHITE/ GREEN
GREEN/ WHITE
4 PAIR
WHITE/ BLUE
BLUE/ WHITE
WHITE/ ORANGE
ORANGE/ WHITE
WHITE/ GREEN
GREEN/ WHITE
WHITE/ BROWN
BROWN/ WHITE
186
FISHING
Fishing inside walls is never a certainty. Many an installer has been "surprised".
However, it is an option that you can use with some basic knowledge and techniques.
This subject covers:
• Drill Bits• Wall Fishing• Conduits• CO2.
187
DRILL BITS
The different kinds of bits are:
• Masonry• Wood (auger and brace/bit)• Trailer• Concrete (and plugs).
188
WALL FISHING
It is not always advisable to fish a wall.
Sometimes it will be necessary to bill the customer for the extra time involved to hide the wire.
Experience will be your best guide.
189
WALL FISHINGApplications
Wall fishing applications include:
• Ceiling to jack install• Crawl space to jack install• Wall jack to desk jack conversion (or vice versa)• T-bar ceiling to jack install.
Some older homes have fire stops in the wall about halfway down which will stop you from fishing. Measurements are critical. Electrical outlets and wires appearing in the attic or crawl space are a good guide for locating studs.
190
WALL FISHING
Considerations
Consider time and other routing alternatives. A mask must be worn if working around fiberglass; coveralls are recommended.
Give the customer the alternative of paying for your labour or having the wire run on the outside of the wall.
191
WALL FISHINGCommercial Applications
T-bar ceilings are usually found in businesses.
Owners are responsible for placing a conduit from the jack location to the ceiling above the T-bar.
There are restrictions on placing inside wire in a return air plenum: 6 m (20') maximum or install
Teflon cable at the customer's added expense.
Local areas have a list of asbestos locations.
192
CONDUITS
Conduits are required for external underground drop; there are also various multi-tenant and commercial requirements for conduit.
The important thing is to pull enough cable in for future applications, as it is very difficult to pull anything in afterwards.
193
CONDUITS
The BICS department has set guidelines on:
• Size of conduit• Number of connections• Number of bends allowed for telephone plant.
The customer is responsible for providing a pull string in the conduit when it is installed.
Establish ownership of conduit (i.e., find out where it ends).
194
Caution:
Never fish towards an electrical room.
CONDUITS
195
CO2
If the conduit is too long for a fish tape, a CO2 Jetline may be necessary.
A string dart is tied to the near end and inserted into the conduit opening.
A neoprene fluted plug is placed into the conduit opening; the CO2 hose is inserted into the back of the plug and a quick blast of CO2 is shot.
Make sure that no one is looking into the end of the conduit.
Sometimes you may shoot the wrong conduit or there may be a break in the conduit.
Safety transportation guidelines for CO2 cylinders are in the I&R Manual Section 2, page 26.
It is recommended that you wear safety goggles and gloves for this application.
196
WIRE STRIPPING AND TIE DOWN
You are now going to practice stripping and tying down wire before actually installing a service.
You will also have an opportunity to practice tying down jumper wire on BIX and quick connect blocks.
197
INSIDE WIRE STRIPPING
The same considerations for drops apply to inside wire.
Remember when stripping wire to be careful not to nick the wire.
Be thorough in our visual inspection.
The length of the conductor insulation will depend on the application.
At the protector leave ONE LOOP of slack and approximately .5 m (20") slack, if possible, in the wall at the jack.
Cut off enough insulation sheathing so that you can grasp the pull string.
Pull the string to reveal enough conductor length and cut off the insulation sheath.
198
WIRE TERMINATIONJumper Wire
BIX
Insert the jumper wire directly into the slot separated by the line splitter.
Punch the jumper wire down directly; do not roll off the block. Leave at least 7 cm (3”) of slack in the channel rings, but more importantly, follow the existing wires.
Label the designation strip.
199
WIRE TERMINATION
Quick Connect Block
Insert the jumper wire into the slot (tip above, ring below). Punch the jumper wire down directly.
Leave approximately 7 cm (3") of slack in the jumper rings. Label the QC block.
The blade in the tool can be reversed so that the blade does not cut.
200
WIRE TERMINATION
Binding Posts/Jack Terminals
Put the bare wire in a clockwise direction between the washers and tighten the nut.
As you tighten be sure the wire does not get caught in the threads.
Do not overlap the wire on itself.
201
MARR CONNECTOR
MARR Connector
The MARR Connector is used when four or more wires need to be connected together.
Strip one inch of conductor insulation from the wires and hold together.
Twist together a half turn. Back off the screw on the insert (collar) and slip the connector over the bunch of wires.
Tighten the screw and trim the excess wire to 1/8" from the end of the insert. Screw the cap on firmly.
Form the wire.
202
BIX TERMINATION
It is important that you understand BIX layouts.
In this subject we will cover the procedure for BIX tie downs.
Topics are:
• Application• Identification• Installation
203
BIX TERMINATION - APPLICATION
BIX blocks have replaced Quick Connect blocks.
They are designed for an indoor MIT/BET box, closet or equipment room placement in multi-tenant or commercial applications.
The basic termination is a 1A connector which will terminate 25 pairs. The 1A connector accommodates one jumper only per circuit.
Other connectors accommodate multiple connections per circuit (e.g., 2A up to 2 pair of jumpers per circuit, 5A up to 5 pair of jumpers per circuit and 7A up to 7 pair of jumpers per circuit).
204
BIX TERMINATION - APPLICATION
BIX 10A mounts can be joined with distribution rings for horizontal and vertical jumper channels.
A 2 connector mount (BIX 10C) with cover (BIX 31A) can be used for smaller applications.
Cables can enter the mount from either the top or the bottom.
Refer to Addendum - BIX Tie Down.
205
BIX TERMINATION - IDENTIFICATION
A green label identifies feeder cable and a blue label identifies distribution cable at a terminal.
White labels indicate house runs. Yellow labels indicate Enterphone termination.
Colours exist for other applications.
206
BIX TERMINATION - INSTALLATION
Complete instructions are detailed in a small, blue BIX handbook in the BIX installation procedure section.
Refer to Addendum for BIX Tie Downs.
Connectors are normally terminated by starting at the upper end and working down.
There are two connector installation positions which need to be tied down: upper and lower.
207
BIX TERMINATION - TESTING
A single pair test probe is used to access any pair on the BIX connector.
208
SPECIAL INSTALLATION
The topics are:
• Marine
• RV
• Construction Trailers
• Trailer Parks
209
MARINE
Marinas include yacht clubs, rowing clubs and anywhere a dockside arrangement is requested. The marina is considered to be private property.
Safety
Employees working on docks must follow TELUS and Worker's Compensation Board (WCB) safety practices.
The wearing of an approved life vest is mandatory.
210
MARINEMaterials
Distribution cable on marina property will be grease-filled (TM type cable). Installation methods must be approved prior to installation by the customer or an agent.
The Building Industry Consulting Service (BICS) group is responsible for consulting with the owner on the provision of facilities. Protection must be in a central location.
Equipment consists of:
• Weatherproof Hubbell jack housing• Hubbell jack or plug, including cover• Cabtire• RV jack.
The customer is responsible for maintenance costs.
211
MARINEInstallation
Ensure that the wire will not be damaged. Consider current dock construction.
The bottom of the outlet box must be a minimum of 15 cm (6") above the dock level.
Consider using a porthole, window or hatch for the Cabtire entrance.
A three pronged jack is required for marine use on one end and an RV type jack on the other.
Silicone should be applied to the jack or plug terminations.
Do not bore holes on the interior/exterior surfaces or watertight bulkheads of a boat.
212
RV CONNECTION
213
RV CONNECTION
RVs are any type of vehicle that can be easily moved from one location to another, including vacation trailers.
This situation requires a quick and easy disconnection of service.
The same considerations and equipment for marine applications apply to RV installations. Cabtire is run from a Hubbell jack on a 10 cm (4") square post to the RV jack.
214
CONSTRUCTION TRAILER
This situation occurs when a small trailer is brought onto a construction site for use as an office.
It is typically used for 2-3 months while building occurs.
Follow company protection and grounding guidelines. If an MGN is not available, then follow the practices for placing a fused protector.
Do not mount on to or drill into the aluminum skin of a trailer, even if the customer approves it.
Clearance poles are often necessary.
215
TRAILER PARKS
The danger here is that standards tend not to be followed and the cabling quickly turns into spaghetti.
AerialThe drop is routed from a centralized point. Each trailer has its own protector.
UndergroundProtection is mounted at a central location. Conduit runs to each pad contain TM93 which terminates on a 10 cm (4") square post.
216
TRAILER PARKSPractices
Drill holes as close to the outside wall as possible. Use an extra long drill bit when drilling through trailer floors; there is insulation below the floor.
No attachments are to be made to the exterior walls (skin).
Do not drill holes through exterior walls; the skin may become energized.
Do not mount wall phones unless the manufacturer has indicated placement.
Any drilling requires a form PT9113 Customer Consent to be signed by the customer to avoid problems later. Refer to TOPPS bulletin # 3.10.3.3.
217
INSTALL PROCEDURE
Step 1 – Plan Job
From customer request decide what route is best. Discuss with the customer. If necessary, have them sign a PT9113 form
Step 2 – Place Inside Wire
Start from one end and work towards the other. Staple, attach, fish walls, drill holes, etc. Run all wires
Step 3 – Terminate on JacksStop and tie down the wire.
218
INSTALL PROCEDURE
Step 4 – Terminate on Protection
Bring the wire into the distribution box and using MARR connectors extend a pair out to an alarm demark and back to the distribution box.
At the alarm jack tie the protector side tip down on pin 5 and the protector ring on pin 4; the inside wire side tip goes on pin 8 and the jack ring does on pin 1.
219
INSTALL PROCEDURE
Step 5 – Test Phone
Place a revert call and/or have a call back placed
An optional wiring arrangement is sometimes requested where an integrity strap is inserted between terminals 2 and 7. This allows the alarm company to identify remotely when a plug has been removed.
Note:
220
UNIT 3BASIC INSTALLATION AND
REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
BASIC FAULT LOCATING
221
The topics covered are:
• Services• Support Groups• Service Orders• ADSL Add Orders• AWAS screens• Review.
SERVICE ORDERS
222
TELUS offers a wide variety of services to our customers.
In this subject we will discuss:
• Classes of Service• Rate Areas
SERVICES
223
CLASSES OF SERVICE
TELUS offers several classes of service to customers:R – Individual private line residential serviceB – BusinessC – CoinP – PBX/PABXS – Special ServiceO – Central Office CentrexU – Customer Centrex
224
RATE AREAS
225
RATE AREAS
The telephone offices that provide services for specific geographical areas are exchanges. An exchange may consist of one or several telephone offices and includes the physical plant and equipment necessary to provide communication services to the area.
The costs vary with population density so an exchange area is divided into two sections:• Base Rate Area (BRA)• Outside Base Rate Area (OTBRA)
226
BASE RATE AREA (BRA)
A Base Rate Area is an area located close to the CO.
It has a high population density.
It includes basic monthly rental cost only, usually 1R (R) service.
227
OUTSIDE BASE RATE AREA (OTBRA)
OTBRA refers to the rural area of a community where there are not enough customers to warrant the cost of providing 1R service.
This service includes mileage charges to reflect the higher cost of providing service to outlying areas (R, and B service as a premium service). Mileage charges also apply to customers.
Mileage is measured from the edge of the BRA by ¼ mile (0.4 Km).
228
SERVICE ORDER FLOW
SERVICE ORDER
ECCOS/CRIS
CUSTOMER ACCOUNTING
(BILLING)
ASSIGNMENT
(FMS)
DIRECTORY
FIELDED ORDER SCHEDULING,
DISPATCH (AWAS)
SWITCH SOFTWARE INPUT
(SDAS)
WRITE - OFF
SWITCH (CO)
229
SUPPORT GROUPS
It is important to know who to contact when you have a question regarding a service order or the job that you are working on so that problems can be resolved quickly.
In this subject, we will outline the functions of the:
• Dispatch Management Centre• TOPPS• Network (CO).
230
DISPATCH MANAGEMENT CENTERService orders are processed, repair calls are coordinated and tested, and the customer service representatives interact with the customer.
FieldedAn I&R person must be dispatched to connect the service path. Plant facilities are assigned, if available, by the Assignment group; otherwise Facilities makes arrangements for the service path.
Standard Work Times (SWTs) are assigned by the Commercial department and indicate how long the work will take. SWTs are only an estimate of how long the job could take (60 min = 1.0 SWT).
A copy of the order goes to Dispatch so that the loader/dispatcher can preload an I&R person and plot the orders on a map for tracking (Interior only).
A copy is printed from ECCOS/CRIS into the Automated Work Assignment System (AWAS) which will then assign the job to an installer.
231
DISPATCH MANAGEMENT CENTER
Non-fieldedNon-fielded orders have a service path (line equipment, cable and pair) assigned automatically by Facilities Management System (FMS).
FMS contains information on service paths which are working, non-working or are dedicated circuits.
FMS takes the order and interfaces with Subscriber Database Administration System (SDAS) to update the CO switch automatically.
232
DISPATCH MANAGEMENT CENTERBusiness Office/CommercialThe Customer Service Representative (in the Business Office or TELUS Store) is responsible for initiating service orders and for answering billing queries.
They are located all over the province and take calls for any area using a province-wide Automatic Call Distributor (ACD).
Representatives handle either residential or Business Advisor Representatives (BAR) orders.
They are responsible for entering remarks that are helpful to I&R when initiating a service order.
Answering customer and installer questions regarding order and billing information is a large part of their job.
233
SUPPORT - TOPPS
TOPPS is the main support group:
ATOPS (Access Technologies and Outside Plant Support)
Call 310-2867 for any support information. An IVR directs to applicable location.
234
SUPPORT – NETWORK (CO)
This department's prime responsibility is to run CO jumpers in and check service orders.
The CO person is also responsible for setting up and maintaining loop enhancement equipment (e.g., VFRs, etc.).
They will also be involved with cable pair transfers and trouble cuts.
The actual switch maintenance is performed by the Network Operations Centre (NOC).
235
SERVICE ORDERS
The topics are:
• Service order types
• Order format
• Selections
236
SERVICE ORDER TYPES
I – Initial (new) installer – a new installation where the client does not presently have service in their name with TELUST – To order:
• Subscriber is moving and is continuing their phoneservice ("transferring" their service to another
location)
• May not keep the same phone number (if moving to a different exchange)
• Business T orders are not completed until the customer or interconnected company calls for
software programming
237
SERVICE ORDER TYPES
F – From order:• There is always an F order to remove service from the old address which is associated with the T• Shows where the service is coming "from"
C – Change order – "change" existing service on same premises
O – Out order – Service is taken "out" for a customer who does not renew service for the foreseeable future.
238
SERVICE ORDER TYPES
LNP – Line Number Portability – ensure LNP is notified to complete line movement to new location before leaving premises. (310-3344 and follow option 2)
239
ADSL – ADD ORDERS
Please advise all customers of the minimum system requirements for Velocity ADSL, viewable online at:
mytelus.com/internet.
240
ADSL – ADD ORDERSThese minimum requirements are critical for the successful installation of QuickConnect, Wholesale or Bundled Velocity ADSL.
AB & BC: Customers must have TELUS as their local service provider, and must have an existing jack in the room where they want ADSL installed.
AB & BC customers who have local service with an approved CLEC may also qualify for ADSL Service - please see ADSL for CLEC for details and order processing.
ON: Customer must have TELUS or BELL as their local service provider.
241
Minimum System Requirements can be viewed online at:
http://www.mytelus.com/internet/highspeed/avail.do
Customers with monitored alarm systems, monitored medical alert systems (ie. Lifeline or Aidcall), Enterphones, call display, or live within a gated community, must be advised that these services could potentially cause problems for QuickConnect ADSL.
ADSL – ADD ORDERS
242
ADSL – ADD ORDERSEnterphones:
Only Enterphones that work on the phone line may pose a problem with QuickConnect. Standalone Enterphones (Enterphones or door buzzers that do NOT operate on the same phone line as the ADSL) will not cause problems for ADSL.
It is up to the customer to choose between QuickConnect and bundled ADSL.
Bundled (TELUS Installed) ADSL is an option for these customers.
The TELUS installer wires the ADSL 'around' the Enterphone or alarm system avoiding any interference or data loss.
243
ADSL – ADD ORDERS
Call DisplaySome Call Display units may not work with ADSL.
Customers with Call Display must be advised that there is a possibility their call display unit may not work with ADSL.
If a customer's Call Display unit does not work for them after install, they have the following options:
• Attempt to find a Call Display unit that is compatible • Cancel Call Display and remove the Call Display unit• Cancel ADSL and continue using the Call Display unit.
244
POTS SPLITTERS
These installations occur when an initial QuickConnect order fails and a repairperson is dispatched on a repair ticket initiated by Technical Support to rectify the problem.
The installation of a POTS splitter may help in making the ADSL service work (e.g. loop length issues, Enterphones, monitored alarm systems, etc).
245
ADSL – ADD ORDERS
I&R is to clear-cap / isolate the cable pair past the Customers service connection point in the aerial terminal when installing or doing maintenance on an ADSL service if the service does not sync-up or meet the minimum required downstream speed of 384 Kbps or upstream of 96 Kbps.
Simply cut the desired distribution pair in the middle of the aerial terminal and connect the pair to the fuselink using the approved connector for your area (Scotchlok, Amp or B-connector).
Ensure the remaining length of the distribution pair is twisted together to enable identification of the cut pair in the future.
This procedure is done because extra lengths of cable can impair an ADSL signal.
246
REVIEW JOB SUMMARY SCREEN
247
TROUBLE HISTORY SUMMARY SCREEN
248
FACILITIES INFORMATION SCREEN
249
REMARKS DISPLAY SCREEN
250
SERVICE ORDER REVIEW SCREEN
251
SERVICE ORDER INFORMATION SCREEN
252
REMARKS SCREEN
253
UNIT 4BASIC INSTALLATION AND REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
BASIC FAULT LOCATING
254
DROP CUTS
In this unit we will discuss Line and Station Transfers or commonly called Drop Cuts.
The subjects are:
• Line Transfers • Drop cuts • Distribution cables
255
LINE TRANSFERSWhen a splicer does working line transfers each line is verified.
Line verification proves path to CO, ensures that all splices are complete and CO jumpers are in place.
Splicer checks for CO dial tone on subscriber side of splice.
Transfers involving special services require a release before working on the circuit.
This is a very time-consuming process; try to avoid transferring counts which have a large amount of special services.
256
JUMPER CHANGES
257
3 Drops (Subs) working in RA 2133 Drop cuts required
MOVE TO NEW RA
258
CABLE REPLACEMENT
Replacing lead cable with CELFILDrop cuts required
259
CHANGING COUNT
No drop cuts required if count “falls”
Example: No working lines in 3, 101-150 on same pair assignment
260
DROP CUTS
261
NEW TERMINALS
262
END – WEEK 1
263
WELCOMEWELCOME
TOTO
BASIC INSTALLATION AND BASIC INSTALLATION AND REPAIR WEEK 2REPAIR WEEK 2
# 078106# 078106
264
The topics covered are:
• Multi-Meters
• Fault Theory
• Completion Tests
• Basic Fault Locating
• Demarcation
• Billing
TOPICS
265
UNIT 5
BASIC INSTALLATION AND REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
BASIC FAULT LOCATING
266
INTRODUCTION
In this unit we will discuss the following topics:
• Analog Multi-Meters• Digital Multi-Meters• Measuring DC Voltage• Measuring DC Current• Measuring AC Voltage• Measuring DC Resistance
267
ANALOG MULTI-METER TRIPLETT 310 TEL
268
ANALOG MULTI-METER GREENLEE 93-502
269
ANALOG MULTI-METER GREENLEE 93-502
270
ANALOG MULTI-METER GREENLEE 93-502
271
ANALOG MULTI-METERS
Typical ranges for Analog Multi-meters are:
DC voltage 0.5V, 2.5V, 10V, 50V, 250V and 1000V AC Voltage 10V, 50V, 250 V, 1000V DC current 50uA, 2.5 mA, 25 mA and 250 mA Resistance 20Ω, 200Ω, 2kΩ, 20kΩ and 200kΩ
272
DIGITAL MULTI-METER – TRIPLETT 9040
273
DIGITAL MULTI-METERS
Typical ranges for a Digital Multi-meter are:
DC voltage 200mV, 2V, 20V, 200V, 600V
AC Voltage 200V, 600V
DC current 200uA, 2mA, 20mA, 200mA Resistance 200Ω, 2kΩ, 20kΩ, 200kΩ and 2000kΩ .
274
MEASURING DC VOLTAGE
Set Range Selector to DCV
275
MEASURING DC VOLTAGE
AC-DC Volts Scale
276
MEASURING DC CURRENT
Set Range Selector to MA
277
MEASURING DC CURRENT
AC-DC MA Scale
Polarity Switch
278
MEASURING AC VOLTAGE
Set Range Selector to ACV
279
MEASURING AC VOLTAGE
AC-DC Volts Scale
280
MEASURING DC RESISTANCE
Set Range Selector to OHMS
281
MEASURING DC RESISTANCE
OHMS Scale
OHMS ADJ Control
282
UNIT 6 BASIC INSTALLATION AND REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
BASIC FAULT LOCATING
283
INTRODUCTION In this unit we will discuss the basic theory needed to be able to understand how to successfully locate cable faults.
The topics are:
• Electrical Theory (OHMS Law) • Basic Electricity Overview• Series and Parallel Circuits• Cable Characteristics• Resistances Faults• Capacitance Faults
284
CONDUCTOR RESISTANCE TO DISTANCE TABLE
GAUGE (SIZE)AWG (mm)
CONDUCTOR LENGTHper OHM
19 AWG (0.91 mm) 37.87 m
22 AWG (0.64 mm) 18.82 m
24 AWG (0.51 mm) 11.75 m
26 AWG (0.41 mm) 7.32 m
28 AWG (0.32 mm) 4.60 m
285
FORMULAE
1) For cable temperatures Above 20o C: Ft = Fa [1 – 0.00218 (t – 20)] 2) For cable temperatures Below 20o C: Ft = Fa [1 + 0.0028 (t + 20)]
Note: Ft = Meters per Ohm @ temperature t (oC) Fa = Meters per Ohm @ temperature 20o C
286
THE TWIST FACTOR
287
ON/OFF HOOK
288
LOAD COILS
289
BAND PASS FILTER
290
HIGH SPEED CIRCUITS
HUB MAIN
HOST CO
HOST CO
HOST CO
REMOTES
HOSTHOST CO
291
RESISTIVE BALANCE TEST
Measurement #1 Tip (A)
Tip (A)
Measurement #2 Tip (A)
Tip (A)
Measurement #3 Tip (A)
Tip (A)
Strap Tip (A)
Ring (B)
Strap Tip (A)
Strap Tip (A)
Ring (B)
Ring (B)
Shield Tip (A)
Shield Tip (A)
Shield Tip (A)
292
RESISTORS
293
IMPEDANCE
Z Z
294
PRIMARY CONSTANTS FOR CABLE PAIRS
295
CAPACITIES ON A TELEPHONE PAIR
296
CAPACITANCE
STANDARD CAPACITANCES OF TELEPHONE CABLE
TYPE MUTUAL TIP (A)/ RING (B)TO GROUND
Aircore 0.052 uF/Km 0.078 uF/Km
Jelly-Filled 0.052 uF/Km 0.087 uF/Km
2 - Pair Drop 0.052 uF/Km 0.096 uF/Km
5 - Pair Drop 0.052 uF/Km 0.093 uF/Km
297
CROSS TALK
298
WHEATSTONE (RESISTANCE) BRIDGE
299
WHEATSTONE BRIDGE (PRECISION OHMMETER)
300
RESISTANCE FAULT LOCATE
301
CABLE PAIR EXCEPTION CODESDEFECTIVE
EXCEPTION CODES
(RESISTANCE)
RESTRICTIVE EXCEPTION CODES
(CAPACITANCE)
EXCEPTION DESCRIPTION
A B C D E F G H I
M N O P
J K L
Q R S T U V W X Y Z *
Short Ring Ground Tip Ground Open Tip Open Ring Foreign Battery Ground Both Sides Ring Ground/Open Tip Tip Ground/Open Ring Coin (Concentrators) PABX (Concentrators) Test (Concentrators) Bad Pair (Split) Unbalanced/Noisy Open Both Sides Permanent in Underground Exciter Pair Reversed Split Transposed Local Pair Clear Capped Colour Code Discrepancy Pass-up Crossed Pairs Faults in C.O. (Frame) Allows for Text Entry in MCA
302
GROUND
303
SHORT
304
CROSS
305
BATTERY CROSS
306
COMPLETE OPEN
307
PARTIAL OPEN
308
DIRTY OPEN
309
SPLIT
310
UNIT 7BASIC INSTALLATION AND REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
BASIC FAULT LOCATING
311
INTRODUCTION
Completion tests are done to analyze a subscriber loop to identify and isolate the cause of a problem on a partially working cable pair.
Some common subscriber complaints include:
• No dial tone• Continuous dial tone• Signal is too weak• Occasionally get wrong numbers• Line is too noisy.
312
INTRODUCTION
Subjects include:
• Completion Testing• Transmission Testing• Dynatel 950 ADSL Qualification Test Set• Longitudinal Balance• 4 TEL/4TEL II VRS 400• Preventative Maintenance and Customer
Follow-up.
313
COMPLETION TESTING TOPICS
• Completion tests
• Transmission properties
• Transmission Design Limits (TDL).
314
COMPLETION TESTS INCLUDE
• Set operation
• Transmission
• VRS (Voice Response System).
315
SET OPERATION
Three set tests that must be done to ensure a properly working line are:
• Sidetone test (ensures set is operating properly for transmission)
• Ringing test (ensures the customer's set will ring)
• Dial/Touchpad test (ensures that the customer can call out).
316
DYNATEL 950 ADSL
317
TRANSMISSION
Transmission consists of four tests:
• Loop current• Circuit loss• Circuit noise• Power influence.
The test must be done at the protector or demarcation point.
318
VRS
This test allows you to communicate with 4TEL (the test equipment in the CO).
The VRS 400 system is the standard for TELUS.
319
TELUS NETWORK
320
LOCAL LOOP TRANSMISSION LEVEL
321
dBrnC and dBm
dBrnC = dB reference to noise with C – Message Weighting
dBm = dB reference to milliwatt
322
POTS CRITERIAPARAMETER ACCEPTABLE MARGINAL UNACCEPTABLE
VOLTAGE Loop Current Circuit Loss Power Influence CIRCUIT NOISE Balance Station Ground Resistance Slope
48 to 52 VDC -23 mA or more -8.5 dBm or less 80 dBrnC or less 20 dBrnC 60 dB 25 ohms or less 7.5 dB or less
-------------------------- -20 mA to < -23 mA -------------------------- > -80 dBrnC to < -90 dBrnC > 20 dBrnC to < 30 dBrnC > 50 dB to < 60 dB
------------------------------- < -20 mA > -8.5 dBm -90 dBrnC or more -30 dBrnC or more 50 dB or less > 25 ohms > 7.5 dB
PARAMETER INSULATION GOOD
LIGHT FAULT
(Service Affected)
HEAVY FAULT
(Out of Service)
Insulation Resistance 3.3 Meg or more 2.8 K ohms to 3.3.Meg
2.8 K ohms or less
323
TRANSMISSION DESIGN LIMITSCO
4.4 km
6.914 km
1 26
5.4 km26 242
Non-Loaded
7 km243
8.5 km24 22
2.74 km4
10 km5 22
24 22 9.14 km6
22 10.7 km7
22 19 18.3 km8
19 21.34 km9
TDL #
MULTIPLE OR SAC
SAC
MULTIPLE
CO
4.4 km
6.914 km
1 26
5.4 km26 242
Non-Loaded
7 km243
8.5 km24 22
2.74 km4
10 km5 22
24 22 9.14 km6
22 10.7 km7
22 19 18.3 km8
19 21.34 km9
TDL #
MULTIPLE OR SAC
SAC
MULTIPLE
324
LOAD COIL CONSTRUCTION
325
TELUS STANDARD H88 & D66 LOADING
326
NOISE AND POWER INFLUENCE MEASUREMENTS
327
CIRCUIT NOISE BASICS
328
CIRCUIT NOISE BASICS
329
CONTACT NUMBERS
COMPLETION TEST CONTACT NUMBERS
Quiet Line Termination
Milliwatt 1004 Hz @ 0 dB
Combination of Milliwatt & Quiet Line
Aines Line Opener
604-958-2091
604-958-2011
604-958-2061
604-958-4111
330
DYNATEL 950 ADSL KEYPAD FUNCTIONS
Make selection/ Make Changes Dialing Mode/ Tab Right AC Tests Resistance Autotest Transmit Tone Back/Escape Ping On/Reset/Off Save Autotest/ADSL
Ring/Red
Ground/Green
Tip/Black
Volume/Tab Left
T-R-G
Voltage
Loop Current
Opens Length Test
Toolbox
Contrast Up
ADSL
Contrast Down
Backlight
331
POWER ON SCREEN
332
LEAD CONNECTIONS
333
After five minutes with no activity, the unit provides six quick warning beeps before shutting off. When beeps are heard,
press to prevent shut off.
POWER ON
334
LONGITUDINAL BALANCE
Longitudinal Balance (LB) is a measurement which describes how well matched the impedances of the tip and ring conductors are with respect to ground.
A line with a low LB reading will do a poor job in rejecting AC hum and may have faults, such as dirty opens, which cause static noise problems.
335
TOPICS
• LB Function in the Dynatel 900 Series
• How to Obtain an LB Reading
• Using the LB Function.
336
DYNATEL 950 ADSL
337
The Dynatel 900 series generates its own test signal and does not rely on the measurement of an externally generated signal.
Thus, a balance reading is possible at any time irrespective of the line’s length or the amount of power influence on the line when the measurement is taken.
LB FUNCTION
338
CONNECT THE LEADS
Red Lead Ring
Black Lead Tip
Green Lead Good Earth Ground.
339
LONGITUDINAL BALANCE65.3 dB
OK
LB READING
340
4TEL/4TELll VRS 400
The Voice Response System, or VRS is a feature of the 4TEL Test System Controller (TSC) that allows craft to perform selected 4TEL tests, retrieval and administrative functions through a handset (or standard telephone) while in the field.
341
TOPICS
• Working with VRS
• VRS Commands
• VRS troubleshooting
342
WORKING WITH VRS TOPICS
• Navigating the VRS Command System
• How VRS Handles Entry Errors & Timeouts
• Speeding Up VRS.
343
NAVIGATING THE VRS SYSTEM
To enter the VRS system:
1. Dial in to VRS using a handset:
The system says:
2. Enter your employee ID code and press #, there may be a pause for several seconds.
Note: If the search takes longer than 15 seconds, VRS tells you it is still searching. The system should never remain silent for more than 15 seconds, unless you are entering data or if a communication problem exists between the VRS and TSC, or there is a problem with the VRS server itself:
Hello, this is VRS. Enter your ID code.
@:1-800-663-3388
344
NAVIGATING THE VRS SYSTEMVRS says:
Test system not available.
After accessing your record, VRS says:
Password?
3. Enter your password at the prompt
If the password is correct, VRS asks you to press (1) to go to the main menu
Main menu verbally lists all of the commands and menus available there.
345
NAVIGATING THE VRS SYSTEM
You are in the VRS menu structure at this point and can choose any listed item by pressing the associated key.
346
MAIN MENU
347
• Completion Test (7) This command executes a line test after you repair a trouble
• Help (0) This command provides help anywhere in the VRS system
• Exit (8) Use this command to leave the system
MENUS AVAILABLE FROM MAIN MENU
348
MENUS AVAILABLE FROM MAIN MENU
• Line Test menu (1)• Fault Locate menu (2)• Special Tests menu (3)• Retrieve Test Results menu (6)• Non-testing Utilities menu (9).
349
NAVIGATING WITH GLOBAL COMMANDS
Help (0) – This key provides help anywhere in the VRS system
Stop or Abort (*) – Pressing this key causes VRS to exit the current menu or command and return to the previous menu.
Accept or Go On (#) –Pressing this key tells the system to go to the next step.
350
NAVIGATING WITH GLOBAL COMMANDS
The next two commands are available only when VRS asked a question, which requires a YES or NO answer:
The “Y” key (9) – indicates YESThe “N” key (6) – indicates NO.
351
NAVIGATING WITH GLOBAL COMMANDS
The following global commands are available only when VRS is presenting test results to the user:
Repeat last field (1) – The system plays back the data field that it just spoke
Back up a field (2) – The system returns to the previous field and repeats the data in that field
Pause (3) – VRS pauses for 15 seconds.
352
ENTRY ERRORS AND TIMEOUTS
That ID is invalid. Enter your ID code.
ID Code ErrorsIf you enter an ID code that the system does not recognize:VRS responds by saying:
If you make three invalid entries in a row, VRS says goodbye and disconnects.
If you make a mistake while entering your ID code, pressing the star (*) key once causes the system to request your ID code again.
353
ENTRY ERRORS AND TIMEOUTSPassword ErrorsWhen you enter a password that the system does not recognize:VRS responds by saying:
That password is invalid.Password?
Three invalid entries and VRS requests your ID code again.
Pressing the star (*) key will correct mistakes and pressing it twice will prompt the system to ask for your ID code again.
354
MAIN MENU AND COMMAND ERRORS
• Invalid keystrokes
• Incorrect keystrokes
355
TIMEOUTS
• Response Timeout
• Interdigit Timeout
• Next Field Timeout
• Status Timeout
356
SPEECH MODES
Quick Speech Mode – Gives minimal voice cues for the experienced user
Regular Speech Mode – Gives more detailed information, including the most often used selections for each menu
Extended Speech Mode – Lists all of the options available to you at the current menu or command level.
357
OVERRIDE AUDIBLE MESSAGE PROMPTS
You can skip many of the messages and prompts supplied by VRS by making a valid keystroke as soon as you enter a menu or select a command.
You cannot override error messages.
You can skip or reduce the waiting time between results by pressing the pound (#) key (ACCEPT or GO ON).
358
TEST COMMANDS
• Line Test
• Completion Test
• Special Line Test
• Loop And Ground
• Pull Dial Tone
359
TEST COMMANDS
The “Same Line Testing” option is presented in the “New Line Number” command process.
VRS says:
If you are testing the same line press (9) to select YES. VRS repeats your selection (YES or NO).
Are you testing the same line you are using to access VRS?
360
TEST COMMANDS
When the system detects a busy line:
VRS says:
The system completes your test when the line becomes idle and then archives the results. You must wait until the system detects a busy condition and instructs you to hang up before disconnecting.
Please hang up now to complete the test.
361
TEST COMMANDS
If the system does not detect a busy during the initial test:
VRS says:
VRS then returns you to the menu from which you selected the test.
Line is not busy. You are not testing the same line
362
TEST RESULTS MENU
363
BASIC TEST RESULTS (1) – 4TEL
• Dispatch Statement
• Summary Of Line Insulation Faults
• Cable Length
• Ringer Configuration
• Signature
364
BASIC TEST RESULTS (1) – 4TEL II
• Fault Isolation
• Most Severe Fault
• Fault Location
• Insulation Summary
• Measured Length
• Expected Length
• Network Termination
• Ringers
365
SUBSCRIBER BUSY MENU
366
LINE TEST MENU
367
FAULT LOCATION MENU
368
SHORT LOCATION, CRAFTSPERSON TO FIELD SIDE OF FAULT
369
GROUND ONE SIDE OF THE PAIR UNDER TEST
370
GROUND THE OTHER SIDE OF THE PAIR
371
SHORT THE LINE AND ADD GROUND
372
REMOVE THE SHORT AND GROUND
373
GROUND LOCATION: CRAFTSPERSON TO FIELD SIDE
OF FAULT
374
SHORT THE LINE TO THE FIELD SIDE
375
REMOVE THE SHORT
376
CROSS LOCATION: CRAFTSPERSON TO FIELD SIDE
OF FAULT
377
SHORT THE LINE
378
REMOVE THE SHORT
379
OPEN LOCATION: CRAFTSPERSON ON CO SIDE OF FAULT
380
OPEN THE LINE
381
RECONNECT THE LINE
382
SPECIAL TESTS MENU
383
STRAPPING RESULTS
• No Short And Ground Detected
• Short Detected
• Tip-ground Detected
• Ring-ground Detected
• Short And Ground Detected
384
RETRIEVE TEST RESULTS MENU
385
NON-TESTING UTILITIES MENU
386
387
MULTIPLE FAULTS OF THESAME TYPE
388
HIGH RESISTANCE OPEN OR POWER LINE INFLUENCE
389
FAULT IN ANOTHER BRANCH
390
GAUGE CHANGE
391
MULTIPLE FAULTS, CANNOT CONTINUE
392
DISPATCH LIMITS
393
PREVENTATIVE MAINTENANCE AND CUSTOMER FOLLOW-UP
• Guidelines
• Quality Assurance Operational Reviews (QAOR)
• Material Recovery
• Customer Instruction
394
Installers need to be able to speak the "language" of their clients and interact tactfully with them.
Do not take for granted that the customer will be able to figure things out on his or her own.
It is important that the customer is provided with some instruction on the use of equipment.
Telephone directories provide some information that the customer can refer to.
CUSTOMER INSTRUCTION
395
Be conscious of the instructional needs of some new immigrants and new subscribers.
It is imperative that the customer feels comfortable with their telephone service and equipment.
Attention to customer satisfaction can often mean the difference between good and bad service.
CUSTOMER INSTRUCTION
396
UNIT 8BASIC INSTALLATION AND REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
BASIC FAULT LOCATING
397
TOPICS
• Fault Locating
• Field Initiated Trouble-Cut System (FITS)
398
FAULT LOCATING
• DC Faults/Troubles
• DC Tests
• Troubleshooting Guidelines
• Miscellaneous Tools and Test Equipment
• Locate Basic Fault Conditions
399
THE FOUR BASIC FAULTS
• Opens
• Shorts
• Grounds
• Crosses
400
OPENS
Opens are defined as breaks in the continuity of the circuit.
Opens can be partially or completely open
401
SHORTS
Shorts are defined as connections between each side of the circuit (tip and ring).
The short can be partial or complete.
A partial short may produce noise, but a complete short may not produce any noise at all.
402
GROUNDS
Grounds are defined as connections between one or both sides of a circuit to earth ground. The side of the circuit that is connected to ground designates the type of ground.
If both sides of a circuit are grounded, they are shorted as well.
403
CROSSESCrosses are defined as connections between one or both sides of a circuit and one or both sides of another cable pair.
Contact must be between two working pairs. The conductors that are making contact are what determine how some people define the fault.
If the ring of pair one contacts the tip of pair two, a ground is produced on pair one (called a "tip cross"), and the trouble on pair two is known as a "ring cross" or "foreign battery“.
If a working pair is crossed with a non-working pair, the result may be a resistive imbalance.
404
14 COMMON TROUBLE TYPES
NDT no dial toneCCO can't call otherCBC can't be calledNCR no coin returnRWN reaches wrong number(s)Misc. miscellaneous (e.g., ringer volume)OOL others on linePHY physical (e.g., touchpad stuck)NoiseCH can't hearCBH can't be heardCUTO cuts off/cuts outCCALL custom calling relatedData any report where customer mentions data.
405
DC TESTS
It is necessary to practice doing DC tests and to understand what the acceptable readings are.
The following topics are discussed:
• Circuit properties• DC properties• Tests.
406
CIRCUIT PROPERTIES
A normal working circuit consists of the following properties:
• Approximately 50 volts DC on the ring side• Negative battery on ring and positive ground
on tip• Approximately 90 volts AC on the ring
generator• CO battery feed coil resistance• Cable pair resistance• Cable pair capacities• Set resistance(s).
407
DC PROPERTIESVoltage:
Voltage readings can help determine line condition. The only voltage that should be on a cable pair is between
48-52 volts DC.
To eliminate any possible external voltage, isolate the line by:
• Disconnecting the cable pair and testing toward the field• Calling the AINES line opener, causing a 1.5 minute
temporary open, the number is (604)958-4111• Calling the CO and having them disconnect the cable
pair.
408
DC PROPERTIES
Voltage readings should indicate no foreign voltage.
Determine the source if foreign voltage is greater than 1 volt. Phone for a new pair if voltage is isolated to a cable pair.
409
DC PROPERTIES
Current:
Loop current must be 29 mA or above, but not above 90 mA, for proper voice and touchpad transmission.
The problem can be a DC fault or the loop can be too long.
Refer to the Test Desk if it is not a DC fault.
410
DC PROPERTIES
Resistance:
Resistance readings are the final DC tests in determining line condition.
The CO voltage source should be removed.
Measure the voltage again to ensure there is no foreign voltage.
Resistance between tip and ring should be infinite (more than 1 megaohm).
Resistance between tip and ground should be infinite (more than 1 megaohm).
Resistance between ring and ground should be infinite (more than 1 megahom) at all times.
411
DC TESTSVoltage:
Voltage tests must be done before resistance tests because:
• Voltage can damage the resistance scale• Voltage can give false readings on the
resistance scale.
If the voltage is not known, start on the highest range.
Measure voltage tip to ring.
412
DC TESTSCurrent:
Different current ranges are available.
If the current is not known, start on the highest range.
Use the meter on the telephone circuit only.
The meter should be connected across the line.
A reading of 29 mA ensures that 23-26 mA is available at the set.
413
DC TESTSResistance:
Different resistance ranges are available.
The resistance range does not have to be set on its highest range for an unknown resistance.
Select a range that will put the needle in the centre of the scale.
Disconnect the CO voltage source.
Check for voltage tip to ring, tip to ground and ring to ground.
Then measure resistance tip to ring, tip to ground and ring to ground.
414
DYNATEL 745
415
TROUBLE SHOOTING GUIDELINES
Strategy:
The purpose of having a strategy is to provide direction.
An experienced troubleshooter may use different steps but the general strategy is the same.
416
TROUBLE SHOOTING GUIDELINESTrouble Location:
The first thing to do is to determine or verify what the trouble is.
Common troubles are:
• No dial tone (NDT)• Continual dial tone • Dialing problems (CCOT/RWN)• Bell doesn't ring (BDR)• Noise.
Isolate the trouble to the equipment, line or CO.
Isolate the line at the different connection points to determine the fault location.
CPE (alarm dialers, etc.) should be disconnected if you have proven it is the trouble, but consult with the customer first.
417
TROUBLE SHOOTING GUIDELINESLine Testing:
The component you are disconnecting the line from can also be a source of trouble.
Follow the sequence of testing.
Cable Pair Transfer:
Use FITS or work with either Assignment or Test Desk to connect another cable pair.
The CO will transfer the DN to the new cable pair.
418
TROUBLE SHOOTING GUIDELINES
Noise:
DC sequence of testing needs to be done prior to any transmission testing.
After fixing the trouble, perform the completion tests.
419
TROUBLE SHOOTING GUIDELINESCommon Problems:
Some problems are more likely to occur than others. Competent troubleshooters attempt solutions that are rapid and efficient.
Some common problems include:
• Dialing problems (CCOT/RWN)• Set Faults (NDT/BDR)• RFI (Radio Frequency Interference).
420
COMMON PROBLEMS
Dialling Problems (CCOT/RWN):
Accidental reversals can leave a polarity sensitive touchpad inoperative.
Use your jack tester to measure the loop current.Have the Directory Number (DN) and Line Number Identification (LNI) EAX #1, Network Inlet Terminal (NIT) EAX #2, or Hardware Identification (HID) GTD-5 programmed into the computer.
The ESPC office will not give dialing privileges to a set or butt-in that does not put an ANI mark on the line.
421
COMMON PROBLEMS
Set Faults (NDT/BDR):
Determine if a ring signal from the CO is being sent.
Replace the set or check party line equipment.
422
RFI (Radio Frequency Interference):
Radio frequency signals can be picked up by various telephone plant components.
Conditions allowing demodulation to take place include dirty, loose or corroded connections, or telephone equipment components like diodes, varistors, transmitter units, etc.
COMMON PROBLEMS
423
RFI (Radio Frequency Interference) (Cont.)
Listen to the line:
• If RF is heard, the problem is with the line; place suppression unit (N224570C) at protector
• If RF not heard, place one suppression unit (Z100A) per line at the set (no charge to customers, even with CPE).
COMMON PROBLEMS
424
MISCELLANEOUS TOOLS AND TEST EQUIPMENT
Test Tone:
The test tone is used to identify a pair of wires or to provide battery on a pair of wires.
425
DYNATEL 745
426
MISCELLANEOUS TOOLS AND TEST EQUIPMENT
Dynatel 745:
The Dynatel 745 is an intelligent field unit designed to diagnose or qualify customer lines.
Test results displayed on an LCD can be analyzed internally and the probable causes of trouble displayed.
This unit is still used but is not standard equipment for I&R.
Note:
427
DYNATEL 950 ADSL
428
MISCELLANEOUS TOOLS AND TEST EQUIPMENT
Dynatel 950 ADSL:
The Dynatel 950 ADSL provides additional tests for measuring basic metallic pair characteristics to use in qualifying a new pair or selecting a replacement pair.
The metallic tests include voltage, loop current, insulation resistance, insulation soak test, ground resistance, opens, load coils, ringers longitudinal balance, loss, noise, PI, dialing, results storage and results upload.
ADSL qualification includes CO modem linkup and essential performance measurements including bin-graph and ping through to the ISP.
429
TROUBLESHOOTING PROCEDURE
• Step 1 – Determine The Starting Point
• Step 2 – Take Meter Readings
• Step 3 – Isolate The Trouble
430
TROUBLE COMMON TO
ALL SETS
CHECK SET IF SET SPECIFIC
CHECK JACKREPLACE SET
CHECK STATION WIRE
REPLACE JACK
CHECK PROTECTOR
REPLACE STATION WIRE
CHECK DROPREPLACE
PROTECTOR
CHECK TERMINAL OR
SAC BOX
REPLACE DROP
CHECK DIST. CABLE PAIR
REPLACE CONNECTION
CHECK FEEDER PAIR
CHANGE DISTRIBUTION
PAIR
CHANGE FEEDER
CABLE PAIR
MULTI-METERTRANSMISSION &
4TEL TESTS
TOK
TOK
INSIDE HOUSE
NOT OK
NOT OK
NOT OK
NOT OK
NOT OK
NOT OK
NOT OK
NOT OK
TOK
TOK
TOK
TOK
TOK
TOK
OUTSIDE HOUSE
TERMINAL OR SERVICE BOX
SAC
TROUBLE LOCATING
431
OPENS
An open may be caused by, but not limited to:
• Broken set components• Broken conductor(s) in station wire or TELUS
Store Jacks• Broken drop or broken buried service wire• Corrosion or electrolysis of conductors• Loose or improper connections at the RA
(including binding posts and Scotchloks)• Broken cable pair or jumpers in a
crossconnect or SAC box• Broken or missing connection in the CO• Cut or missing wires• Open fuse on fused protector.
432
SHORTS
A short may be caused by, but not limited to:
• Receiver off hook• Jacks with foreign objects stuck in them• Moisture in the cable where the conductor
insulation has broken down, allowing contact between the tip and ring
• Deteriorated insulation on the drop (such as tree contact) or buried service wire, allowing contact between tip and ring
433
SHORTS
• Poor housekeeping in terminals, pedestal, or protectors where dirt, wire scraps, cobwebs, moisture, or foreign objects allow contact between tip and ring
• Excessive twisting of conductors that can cause the insulation to stretch and break
• Station wire with staples or other foreign objects penetrating both conductors
• Faults in the CO such as wire scraps or poor wire wraps
• Defective telephone set equipment.
434
GROUNDSA ground may be caused by, but not limited to:
• Moisture in the cable where conductor insulation has broken down, allowing contact between the tip and ring
• Deteriorated insulation on the drop or buried service wire, allowing contact between tip and/or ring to earth ground
• Poor house keeping in terminals, pedestals, or protectors where dirt, wire scraps, cobwebs, moisture, or foreign objects allow contact to earth ground
• Defective sets or equipment that has grounded ringing
• CO wiring defects.
435
CROSSES
Crosses may be caused by, but not limited to:
• Faulty insulation or a breakdown between conductors in a cable, including multi-service drops and buried service wires
• Poor house keeping in terminals, pedestals, or protectors where dirt, wire scraps, cobwebs, moisture, or foreign objects allow contact between working pairs
• CO wiring defects.
436
TROUBLE TYPE CAUSES
01 – NDT (No Dial Tone) ROH (Receiver Off Hook)Missing SAC or Distribution Box jumpersMissing or broken RA/SLIC splice box connectionsCut cable, drop, or station wireDefective/faulty equipment/setDeteriorated cable, drop/station wireStaple through station wireLoose connections at RA/SLIC, protector or set
02 – CCO (Can’t Call Other)
Incorrect polarity at setTone phone – dial toneDefective/faulty dial or touch padLow loop currentCircuit loss out of limitsCO trouble
03 – CBC (Can’t Be Called) Loose connections at RA/SLIC, protector or setCorrosion at jack, protector, or RA/SLICCarbon pitting or burnt carbons (ring/tip)Incorrect polarity at setIncorrect ringer volumeToo many ringers on lineCut crew in areaPoor groundDefective/faulty ringer/capacitorSoftware trouble – call forwardingCO trouble
04 – NCR (No Coin Return) No coin return – pay phone only
CAUSES OF TROUBLE BY TYPE
437
CAUSES OF TROUBLE BY TYPE TROUBLE TYPE CAUSES
05 – RWN (Reaches Wrong Number)
Defective/faulty dial or touch pad Loose set connectionsIncorrect customer use (Can’ see numbers)Lack of loop currentCircuit loss out of limitsWrong number in speed dial
06 – Misc Incorrect ringer volumeReversed ringer leadsEnterphone problemsDrops down, cables cut
07 – OOL (Others On Line) Crossed pairsCordless phone (report as CH)Left in dropRadio interference (report as CH)Faulty line card (another conversation fades in and out)
08 – PHY (Physical) Misuse/abuse of equipment by customerWorn equipmentHook switch, dial or touch pad stuck
09 – Noise:HUM
STATIC
Power line induction
Loose/broken RA/SLIC, protector, jack, or set connections/conductorsDefective/worn hook switch, dial/keypad, transmitter, or plug connectionsDeteriorated drop/station wireCorrosion at jack, protector, or RA/SLICPitted or burnt carbons
438
CAUSES OF TROUBLE BY TYPE
TROUBLE TYPE CAUSES
10 – CH (Can’t Hear)
Radio
Defective/worn receiver capsule/cordLack of loop currentCircuit loss out of limitsImproper customer useCordless phone (phantom ring)Faulty line card (voice fades in and out)
High-powered radio transmitters Faulty/defective set wiringCorrosion at RA/SLIC, protector, jack, or groundLoose binding post nuts
11 – CBH (Can’t Be Heard) Defective /worn transmitter capsule/cordLack of loop currentCircuit loss at OOL Improper customer useFaulty line card
12 – CUTO (Cuts Off/Out) Loose set connectionsDeteriorated/worn drop wireDeteriorated/faulty RA/SLIC, protector, jack, or set connections
13– CCALL (Custom Call Check set to see if enabledSoftware problemsCustomer useFaulty set
14 – Data Any report where customer mentions data
439
FIELD INITIATED TROUBLE-CUT SYSTEM (FITS)
FITS is a Web based system on the TELUS intranet which allows the user to identify, query and replace defective cable pairs from their desktop or cell phone.
It is located on the TELUS intranet and can be accessed at: <http://fits.tsl.telus.com/>.
FITS can be added to your “Favorites” for easy future access.
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FIELD INITIATED TROUBLE-CUT SYSTEM (FITS)
• LOGGING On/Logging Off
• Query
• Trouble Cut
• Cable Maintenance
• Miscellaneous
In this section we will be reviewing:
441
LOGGING ON/LOGGING OFF SCREEN
442
MAIN MENU
MAIN MENU
443
CONTACTS
FITS CONTACT LIST
FITS B.C. Field Support – Russ Morrison 604-290-7347 Cell
FITS Alberta Field Support – Jeff Foss 403-341-8429403-318-4047 Cell
FITS System Support – Bobbi Nijjar 604-432-3178
FITS Passwords & Logon Support - SPOC 1-877-600-7762
444
QUERY
445
QUERY INVENTORY BY TELEPHONE NUMBER
446
QUERY INVENTORY RESULTS
447
TERMINAL LOCATIONS SCREEN
448
TERMINAL ADDRESS DISPLAY
ENTER 1 TO 4TERMINALNUMBERSorPARTIALADDRESS
449
TERMINAL LOCATIONSRETURNED INFO
450
MULTIPLE TERM SCREEN
ENTER CABLE & PAIR
451
MULTIPLE TERM RESULTS
452
GET SPARES SCREEN
453
GET SPARES RESULTS
454
DISPLAY TICKET SCREEN
455
CUT/RELEASE SPARES SCREEN
456
CUT/RELEASE SPARE SELECTION
SELECTED PAIR
457
DEFECT QUERY SCREEN
458
QUERY DEFECTIVE PAIRSBY TERMINAL
459
QUERY DEFECTIVE PAIRSBY PAIR RANGE
460
DEFECTIVE QUERY BYTERMINAL RESULTS
461
DEFECTIVE QUERY BYPAIR RANGE RESULTS
462
RESET SPARES SCREEN
463
SET PAIR DEFECTIVE SCREEN
464
RELEASE HELD ORDER SCREEN
465
CLEAR CAP A PAIR SCREEN
466
SPOT TERMINAL SCREEN
C12345678901
1234
467
CO INFO SCREEN
468
CO INFO RESULTS
(403) : 314-1234
469
Unit 9BASIC INSTALLATION AND
REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
FITS
470
TOPICS
• Multilines and equipment
• I/C Wiring
• Structured Wiring
471
MULTILINES AND EQUIPMENT
Topics include:
• Pseudo numbers• Multiline equipment.
472
PSEUDO NUMBERSPseudo numbers may or may not have a phone number associated with them.
There will be a pilot or main number and several other lines:
NXXX-4441NXX-4442NXX-4443. OrNXX-4441O/L 2O/L 3.
Only the test desk can test these numbers.
473
MULTILINE EQUIPMENTSmartTalk 308 set may be encountered in the field.
It consists of 3 lines and an intercom.
The smarts are in the set itself.
Sets have LD display, hands free operation, conference calling, interoffice message waiting, and 16 speed dial numbers.
It requires one power module and four pair wiring.
It has a battery back-up and is desk or wall mounted.
Uniden is a 4-line phone; it is the customers’ responsibility for any repair issues with this unit.
474
I/C WIRING
Many of your installations will be interconnect related. The majority of demarcs found in the field are for commercial applications.
The topics are:
• Policy• Single tenant building (business)• Multi-tenant building (business)• Devices• Jumpering• Labeling.
475
POLICY
476
POLICY
TELUS provides and installs Outside Plant.
Where the customer leases equipment from TELUS, TELUS owns and maintains all the facilities.
Support structures are provided and maintained by the owner/contractor.
TELUS provides demarcation for multiline customers, alarm interfaces, and special equipment attachments.
Enterphone installations must have demarcation devices in place (converting as required).
477
POLICY
With CPE multiline equipment, the customer must own and maintain facilities (including the wiring) beyond the demarcation device.
The installer should advise the customer that everything beyond the demarcation is billable or can be done by another contractor.
478
SINGLE TENANT BUILDING (BUSINESS)
A single tenant building is a building entirely owned or occupied by a single customer.
Demarcation is done at only one point.Extension of the demarcation is billed to the customer.
If the customer cannot suggest a location, the demarcation is placed next to the entrance cable.
479
MULTI-TENANT BUILDING (BUSINESS)
Placed at one mutually agreeable location on the customer’s premises.
May also be located in a satellite closet or in the main terminal room.
Time and length considerations apply to that portion of cable on customer premises.
480
DEVICES
Hardware:
Devices used include:
• Regular TELUS Store jack (surface or flush)• Eight position jack• An eight line block• Eight position, 12 line device (Enterphone only)• 25 lines amphenol block• BIX-125 demarc.
481
DEVICES
Considerations:
The customer or application determines the type of device; it may be specified on the order.
482
DEVICESRouting:
Routing is via a mutually agreed upon location depending on:
• Where the interconnect company has run their wiring• The customer’s knowledge of interconnect requirements.
Feeder cables shall not be terminated directly on demarcation services.
Consider using customer-owned wiring if verbal agreement has been obtained.
The customer is billed for labour plus materials to extend demarcation.
483
JUMPERINGYellow/blue – blue/yellow is used for equipment leased by the customer.
The same colour is used at all intermediate terminals (SAC, house, concentrator, RSU and RLU).
Orange/white – orange jumper wire is used for all interconnect customers at the last jumpering point before the demarcation device.
Red/green – green/red jumper wire is used for Special Services (Business Customer Operations) at all locations.
484
LABELING
Place form P523 (blue) for telephone lease lines and single line telephones.
Place form P523A (purple) for CPE systems.
Place the appropriate label on device or jack(s) and clearly identify all lines.
485
STRUCTURED WIRING
• Structured cabling
• IBDN
• Wiring installation concerns
486
STRUCTURED CABLING
It has only been within the last few years that structured cabling systems have been in use.
Office cabling is designed to integrate voice, data and video systems.
With regular cabling labour costs can be high. With structured cabling there is multiple vendor compatibility.
Structured cabling is designed for future growth and innovations. It reduces the administration involved with office moves.
487
IBDN
Integrated Building Distribution Network (IBDN) is Nortel Networks’ designation of its structured wiring.
Several levels exist to denote the speed of transmission.
IBDN can be Unshielded Twisted Pair (UTP) copper and/or fibre optic technology.
UTP is susceptible to Electromagnetic Induction (EMI).
488
WIRING CONCERNS
• Voice and data circuits cannot be interchanged.
• All jack fields should be labeled.• BIX labels are coloured grey for
data, green for PBX and pink for input lines.
• The only time you should be working on these lines is when requested by the customer.
• An unused voice circuit may be used for a 1B or fax line.
489
DEMARCATION POINTS - TOPICS
• Four Story and Under Residential, Residential/Commercial Building Demarcation Point
• Four Story and Under Residential, Residential/Commercial Building Demarcation Point with Telecommunication Closets
• High-rise Residential, Residential/Commercial Building• Strata-Title Townhouses• Strata – Bare Land• Side by Side Duplex Residences• Side by Side Fourplex Residences• Single Family Residence• Mobile Home Complexes• Mobile Home Park• A Single Mobile Home on Private Property• Recreational Vehicle Parks• Marina.
490
FOUR STORY AND UNDER RESIDENTIAL, RESIDENTIAL/COMMERCIAL DEMARCATION POINT. (NO TELECOMMUNICATIONS CLOSETS)
491
FOUR STORY AND UNDER RESIDENTIAL, RESIDENTIAL/COMMERCIAL DEMARCATION POINT. WITH TELECOMMUNICATIONS CLOSETS
492
HIGH-RISE RESIDENTIAL RESIDENTIAL/COMMERCIAL
493
CPE POTS SPLITTER FOR MDU
494
CPE POTS SPLITTER FOR MDU
The MDU Pots Splitter has been designed to be used in conjunction with TELUS Partnered Warm Home MDU Projects.
It will be ordered on the Network and should be installed at the same time as the Protection units and jumpered according to the dedication sheets.
495
MDU 25
The MDU 25 is a modular, 25 ports, full POTS Splitter/Line Conditioner designed to provide POTS services in conjunction with ADSL2+ and VDSL services.
The MDU 25 prevents high frequency ADSL signals from interfering with POTS services and prevents low frequency POTS signal from interfering with ADSL2+ services.
496
MDU 25The MDU 25 can be installed in a variety of multi dwelling or multi tenant configurations, whether they are apartments, condominiums, hotels or office buildings.
The MDU 25 is installed either as a stand alone unit or in multiples within the MDU telecommunication wiring closet.
Depending on the deployment, Telco’s can pre-wire all 25 ports prior to occupancy and then provisioned from the CO eliminating the need for expensive truck rolls, or provision on site on an as needed bases.
497
MDU 25
498
The MDU 25 is to be mounted near the protection units.
Using the dedication sheets provided by the Network, jumpers are to be run according to the following guidelines.
MDU 25
499
MDU 25
For detailed information regarding TELUS Space Requirements please refer to the TELUS BICS information at the following link:
www.telus.com/bics
500
RUNNING MDU JUMPERS WITH ENTERPHONE
501
RUNNING MDU JUMPERS WITHOUT ENTERPHONE
502
SAP/CET ACCESS
503
MDU 25
The MDU 25 units are to be ordered through CET/SAP and capitalized on the outside plant Network. Include a time allotment for placing and running 3 jumpers per suite. Allow one unit for every 25 suites. (For example, an 80 unit MDU will require 4 units.) Access Facilities will continue to provide dedication sheets to inventory SAC FX pairs to the specific suites. No FMS inventory of the MDU 25 POTS splitter will be done. Jumpers will be run by the Cable Splicer at the time of the Network build if the inside wire terminations/labeling portion is complete.
504
STRATA TITLE TOWNHOUSE
505
BARE LAND STRATA
506
TYPICAL STAND ALONE TELEPHONE ROOM/CLOSET INCLUDING POSTAL BOXES
507
BARE LAND STRATA
508
SIDE BY SIDE DUPLEX RESIDENCE
509
SIDE BY SIDE FOURPLEX RESIDENCE
510
SINGLE FAMILY DETACHED RESIDENCE
511
MOBILE HOME COMPLEXES
512
MOBILE HOME PARK - DEMARCATION POINT AT THE PAD
513
MOBILE HOME ON PRIVATE PROPERTY
514
RECREATIONAL VEHICLE PARK
515
MARINA
516
TIDE CHANGES
Gangway
Float Seawall
200 - 300 mm Slack to allow
for tide
Calculate slack to allow for tide
Clamp Corflow to PVC
Clamp to Gangway
Rigid PVC
Conduit under dock
Corflow conduit
Clamp Corflow to PVC
Dock
517
DEMARCATION POINT TYPE A
518
DEMARCATION POINT TYPE B
519
DEMARCATION POINT TYPE C
520
DEMARCATION POINT TYPE D
521
DEMARCATION POINT TYPE D
522
UNIT 10BASIC INSTALLATION
AND REPAIR
IDENTIFY OUTSIDE PLANT FACILITIES & COMPONENTS
IDENTIFY SERVICE ORDER RELATED CONTENT
LINE AND STATION TRANSFERS (DROP CUTS)
INSTALL A SINGLE LINE RESIDENCE SERVICE
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
BASIC FAULT LOCATING
523
APPLICATIONS
Customers may choose whom they would like to have install their inside wire.
This includes new home installs (pre-wires), additional lines to existing services, or any additional station work (e.g., add jacks, alarm jacks, etc.).
The work may be done by a TELUS person, a qualified private contractor or the customer.
524
TOPICS
• Billing
• Set Repair
• CPE/CPP Related Problems
• Inside Wiring
• Alarm Circuits.
525
CHARGES FOR WORK
COMPLETED FORM
526
BILLING
All service orders are now billed for any inside wire work completed by the installer.
Customer requested work with no order booked will also be billed by the installer.
527
BILLING
There are two situations where an installer will not need to bill:
• Where the customer chooses not to have inside wire work done by TELUS (i.e., dial tone, protector only)
• TELUS will jumper dial tone to customer-owned inside wire, provided CPE wire terminates inside the distribution box.
528
SET REPAIR
529
CPP/CPE PROBLEMS
Situations CPP and CPE equipment can present harm to the network. Immediate action may be required if: Electrical hazards exist A circuit imbalance causes degradation There is interference with network equipment Damage to TELUS equipment has occurred. The customer is responsible for disconnecting the equipment.
530
CPP/CPE PROBLEMS
Action Advise the customer to disconnect the CPP or CPE. If the customer refuses or is not home, TELUS may temporarily disconnect the customer’s service under the following conditions: The customer may be notified The customer must be given an opportunity to correct the situation that led to
the temporary disconnection The customer is to be informed of the right to complain to the CRTC.
531
CPP/CPE PROBLEMS
Unauthorized Equipment Have a Customer Service Representative check the customer’s equipment record. Contact your supervisor or the Service Centre supervisor.
532
INSIDE WIRING - DEMARCATION
533
INSIDE WIRE
Policy:
Installation of single-line inside wiring is the responsible of the customer.
The Company offers these services at competitive rates.
534
INSIDE WIRE
Demarcation Requirements:
A demarcation device is required to mark the dividing line between TELUS cable and customer owned or leased equipment.
With the “Standardization” of the Protection/Demarcation unit in both Alberta and BC, it has now become possible to have a “Pre-Assembled” NIB that will be available through Service Express in Alberta at this time.
535
ALARM CIRCUITS
Demarcation jacks are required for alarm circuit attachments.
If you encounter an alarm dialer directly connected to the telephone line, inform the customer that the offending connection will be removed and an appropriate TELUS jack placed; installation may have to be arranged.
Should the customer not approve, the dialer installation will be left intact. The alarm company must be contacted in order to make their connection.
Interruption of alarm service should be avoided.
536
FIELD BILLING GUIDE
This document is a quick reference guide to aid the field personnel when determining whether extra-ordinary billing should apply and what Labour and material charges apply beyond the demarcation point.
This document does not cover all policy, practices and products and for more details the TechNews bulletins should be reviewed.
537
REFERENCES
The following is a list of TOPPS Bulletin references to be used for billing issues.
3.10.2.1 – BC Inside Wiring Policy3.10.2.2 – BC Field Billing Guide3.10.2.3 – Damage to TELUS Property3.10.3.4 – Temporary Service Agreement3.10.3.5 – Drop and Protector Rearrangements3.10.3.6 – Customer Differentiation3.10.4.1 – Material Price List Procedures and Guidelines3.10.4.2 – AB-BC I&R Material Price List4.10.2.1.1 – Extraordinary Construction Charges
538
END